Job Results
Technology Services
Posted 3 weeks
Customer Success Manager
Contentsquare - Jacksonville, FL
Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other. Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain.For more information, visit our careers blog. About the job: Are you willing to develop long-term client relationships? To help companies achieve their business goals by having more human digital experiences? We are looking for a highly motivated Senior Customer Success Manager (CSM) to join the Enterprise Success team in the Southeast. You will handle a portfolio of enterprise customers and be a central point of contact for the customer during the entire lifecycle of their usage of the Contentsquare solutions. As a trusted advisor, facilitator, advocate and coach, the CSM’s role is to ensure that customers achieve their strategic business goals and realize value from their Contentsquare partnership, ultimately translating into retention and upsell of the client’s contract. CSMs build and maintain positive relationships with multiple contacts within the assigned customers, including executive roles. The CSM is also responsible for driving adoption and utilization of the product by their customer base, working closely with professional services teams to design bespoke adoption and value strategies. They also work closely with the Sales teams to help drive renewals to a successful completion, and find meaningful upsell opportunities to leverage the full breadth of our platform. Ultimately, the CSM owns the customer’s post-sales experience and serves as a partner center point for issues that impact the customer’s success, in collaboration with other internal teams (Product, Marketing, Support, Engineering, etc.). What you’ll do: Develop trusted relationships with both operational sponsors and Executive Level contacts, becoming a trusted advisor consulting on high impact digital business topics. Navigate large distributed organisations and employ change management strategies and principles to ensure successful adoption and leadership advocacy. Build a data-driven success plan for each step of the customer journey that aligns to your clients’ Key Business Objectives. Map strategic contacts and entities among each of your key accounts to ensure strong penetration for key use cases. Increase user adoption across the organisation and regularly (quarterly) articulate generated value and ROI Identify and collaborate with your clients’ tech partner and agency ecosystem to drive stickiness and drive meaningful joint value propositions. Drive renewals to a successful completion and help build upsell strategy in close collaboration with Sales. Identify upsell and cross-sell opportunities on your portfolio aligned with value proposition Pro-actively and constantly leverage data to measure your portfolio performance, and anticipate and manage all potential critical situations. Leverage critical thinking to challenge and help strengthen our processes. Maintain best in class adoption and usage of all Customer Success tools and reporting (Gainsight, Salesforce, Tableau, Customer health score,etc. ). Collaborate effectively with peers to ensure operational efficiency, regularly sharing best practices, successes, and challenges to continually improve our best in class customer success practice. Influence your clients into becoming Contentsquare advocates through encouraging speaking in events, product feedback sessions, case studies, referral calls, etc. Act as a liaison between your customers and our product teams to share product feedback and use cases to drive customer centricity of our product. Become a Contentsquare ambassador yourself leveraging knowledge of the market trends and tech ecosystem (AB Test, personalization, BI, competitors etc.) and the potential alignments with our solutions. Act as a public speaker, sharing your knowledge of Contentsquare and industry best practices internally in team meetings/workshops, with your clients, and at our customer and partner events. What you’ll need to succeed: 5+ years experience in a high-touch enterprise customer success/account management/consulting position. You know how to build long-term client relationships (with both C-level and operational), with a passion to impact client business decisions and goals. Exceptional written and oral communication skills (structured, emotionally intelligent, and engaging). Diplomacy, assertiveness and influence skills, to drive issue resolution with cross-functional teams in a matrix organization (internally and externally). Experience with Digital Solutions and very good knowledge of Analytics (and ideally Product Analytics), A/B testing and Data businesses. Experience collaborating closely with sales organizations to achieve business goals and growth. Demonstrable ability to take ownership and be proactive. Very structured working approach, ability to deal with several priorities in parallel. Excited by technology, data/analytics, and being a part of a high growth and constantly evolving sector. Ideally, you have experience in subscription based/SaaS Solutions, or you understand the challenges related to SaaS business model. Ability to adapt in a changing environment. Compensation Range: $55 - $62 per hour, plus commission For compensation, we set standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Why you should join Contentsquare We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs. Here are a few we want to highlight: - Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year - Work flexibility: hybrid and remote work policies - Generous paid time-off policy (every location is different) - Lifestyle allowance - A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work - Every full-time employee receives stock options, allowing them to share in the company’s success - We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts - And more benefits tailored to each country This position is classified as non-exempt under the Fair Labor Standards Act (FLSA), which means it is paid hourly and eligible for overtime pay in accordance with the applicable federal, state, and local laws. Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws. Contentsquare may use AI-assisted tools to help review and screen applications. All decisions involving hiring are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Posted 3 weeks
Business Intelligence/Data Analyst I, FIS University Program
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Associate Development Program (Full Time Hire) Job Description Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in inclusivity and belonging, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS? Join the 2026 FIS University Program! As a full-time employee in the FIS University Program, you will have the opportunity to participate in team projects, community service activities, professional development seminars, and work with a team that is invested in your growth, development, and success, including bi-annual performance connects with your manager. This two-year full-time program has start dates in January, March, June, and September with a dedicated “Learning Week” where you will: Learn how to work within a corporate environment Learn about the exciting world of Fintech and the role FIS plays Hear from FIS leadership about their journey and participate in senior leader networking opportunities Build a network of your peers from across the organization This position is for a June 2026 start. About the Role This is an early‑career role for someone passionate about data, AI, and people strategy. As part of the FIS University (FISU) Full‑Time Program, this role offers hands‑on experience at the intersection of analytics and Human Resources, with exposure to how workforce data and AI‑enabled insights shape decisions across a global organization. You will work on real‑world, high‑impact analytics initiatives, including the development and optimization of enterprise dashboards, advanced workforce cost modeling, and scenario planning that directly inform leadership decision‑making. You will complete 6–8 month rotations across key areas of the People Office, contributing to real workforce initiatives while building a strong foundation in people analytics, planning, and data strategy. This role is ideal for someone curious, analytical, and motivated by the impact that data can have on organizational outcomes. About The Team This role sits within the People Analytics & Workforce Planning team in The People Office (TPO). The team designs and delivers analytical insights that support enterprise‑level talent strategies, workforce planning, and organizational health across FIS. The team partners closely with leaders across TPO and the broader business to: Enable data‑driven workforce planning and capacity decisions Deliver scalable dashboards and analytics used by leaders globally Support strategic initiatives across talent acquisition, compensation, benefits, learning, and systems Advance FIS’s data and AI strategy within the People Office You’ll work alongside analysts, workforce planners, and product partners who are focused on turning complex people data into clear, actionable insights that inform how FIS hires, develops, and supports its workforce. What You Will Be Doing Supporting various People Office team’s analytics and reporting needs including: Talent Acquisition, Compensation, Benefits, HR Systems, and Learning Analyze workforce and people data to uncover trends and insights related to hiring, retention, mobility, skills, and capacity planning. Build and maintain dashboards, reports, and analytical models using SQL, Python, and Power BI. Support workforce forecasting, scenario modeling, and planning efforts that inform business and HR decision‑making. Partner with stakeholders to translate business questions into clear, data‑driven insights and recommendations. Contribute to initiatives that advance data, AI, and analytics strategy across the People Office. Develop strong storytelling skills by presenting insights through clear visuals and concise narratives. What You Bring Bachelor’s degree in Analytics, Data Science, Business, Economics, HR, Statistics, Computer Science, or a related field. Strong interest in data, analytics, AI, and human resources. Experience or academic exposure to SQL, Python, and/or Power BI. Fluent in English; Strong written and verbal communication skills, with the ability to explain insights clearly Ability to work with complex datasets and implement consistent, well‑structured analytical logic Curiosity, adaptability, and a strong desire to learn in a fast‑paced environment Ability to work independently and collaboratively within a team Bonus If You Have Exposure to people analytics, workforce planning, or HR data through internships, coursework, or projects. Experience working with HR systems (e.g., Workday) or large, complex datasets. Familiarity with forecasting, statistical analysis, or data visualization best practices. Interest in how AI and automation can enhance workforce insights and decision‑making. A passion for using data to improve employee experience and organizational outcomes. What We Offer You Competitive salary and excellent benefits The chance to work on some of the most challenging, relevant issues in financial services & technology A broad range of professional education and personal development possibilities – FIS is your final career step! Time to support charities and give back to your community A work environment built on collaboration, flexibility, and respect Student Loan Repayment Program: FIS will PAY OFF participants’ undergraduate loan balance over 10 years of service! Eligibility starts after one year of tenure in the program. The benefit applied to undergraduate student loans for US-based degrees and must be in the employee’s name. *Current and future sponsorship are not available for this position* #FISUJUNE2026 Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Analyst II, Implementation
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS? About the team: We are currently looking to add to our team of Implementation-Conversion Analysts. As an Implementation-Conversion Analyst, you will be the face of FIS, working closely with our clients as they implement our solutions as we change the way the world banks. In this role you will be applying multi-discipline skills to managing multiple client onboarding or migration projects at the same time. This requires you to apply some project management skills, business analyst skills, and strong soft skills with multiple stakeholders within the client’s team and internally at FIS. About the role: You will examine project delivery requirements, configuration forms, digital experience integration specifications (including APIs), review operational needs, configure fraud prevention applications, and train our customers to deliver a successful project. To be successful in this role, you will need to be adaptable, flexible, and willing to take initiative. We need individuals that will be problem solvers and drive creative solutions to meet the needs of our clients when answers to problems are not immediately clear. Please note: this is a full-time position with a required hybrid schedule in the location posted. Current and/or future sponsorships are not available for this role. What you will be doing: At minimum, you will be responsible for the following: Reviewing project intake documents, client requirements and planning for successful project execution Verifying financial institution information like BIN data, branding logos/card art, application configuration specifics, privacy disclosures and more Updating multiple FIS systems with required information Configuring the financial institution’s application FIS systems Partnering with external digital banking integrators to deliver a unified card fraud prevention experience Updating internal tracking systems like ServiceNow and Planview What you will need: Prior experience in banking, finance, fintech, operations Experience in Microsoft Office Suite Ability to manage multiple competing deliverables with differing delivery Strong soft skills The ability to translate client requirements to technical specifications, and then explain these requirements to internal stakeholders Bonus if you have: Payments networks, issuing, debit or credit card experience Familiarity with ServiceNow ticketing system Familiarity with card fraud mitigation, card switches, other back-end card systems like gateways/processors/acquirers Planview experience for timekeeping and project management What we offer you: At FIS, you can grow your career as far as you want to take it. Here’s what else we offer: • Opportunities to make an impact in fintech • Personal and professional learning • Inclusive, diverse work environment • Resources to give back to your community • Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Data and Systems Analyst
University of North Florida - Jacksonville, FL 32224
Department Small Business Development Center (SBDC) Compensation $45,000.00 to Negotiable Annual General Description/Primary Purpose The Data & Systems Analyst enables data informed decision making across the Small Business Development Center by integrating analytics, reporting, and system oversight to support operational effectiveness and demonstrate client and economic impact. The role translates complex data into meaningful insight that guides strategy, performance measurement, and continuous improvement. Key Responsibilities Business Intelligence & Strategic Reporting Data Visualization: Design, develop, and maintain dynamic dashboards and reports using Power BI to visualize key performance indicators (KPIs) for the center, regional trends, and client demographics. Data-Driven Strategy: Extract and analyze complex datasets from multiple operational systems to identify trends, regional economic needs, and operational bottlenecks. Stakeholder Presentation: Translate technical data into clear, accessible formats for center leadership, consultants, and regional stakeholders to guide strategic planning and resource allocation. Systems Administration & Database Management CRM Management: Serve as an administrator for the center’s database, ensuring system health, structural integrity, and optimal performance. Workflow Optimization: Evaluate current information systems and implement improvements for data entry, storage, and retrieval processes within the database. Custom Reporting: Build and automate custom reports and dashboards to track daily center operations and consultant engagement metrics. Data Integrity: Conduct regular data audits, cleanups, and validation checks to maintain a high-fidelity database environment. Client Impact Assessment & Analytics Performance Tracking: Develop analytical frameworks to evaluate client business metrics before and after consulting interventions. Economic Impact Modeling: Quantify the real-world impact of SBDC services by tracking changes in marketing trends and overall business growth. Predictive Insights: Utilize historical client data to identify patterns in successful business outcomes and provide consultants with data-backed recommendations for future client engagements. Marginal Functions During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off campus location or place of residence and other duties as assigned. General administrative duties as assigned. Required Qualifications Master's or Bachelor's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Statement(s) of Understanding This position requires a background check. In conjunction with the University's policy, this position may also require a credit check. The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator Equal Opportunity The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation. Carnegie UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.
Posted 3 weeks
Loss Prevention Specialist Intern 2026
Amazon.com - Jacksonville, FL
DESCRIPTION Loss Prevention Internship This role is a 10 week internship starting in the Summer of 2026. Amazon is looking for college students with high potential who are ready to own their impact in Amazon Operations as a Loss Prevention Intern. As a Loss Prevention Intern, you will have the opportunity to own your impact by leading the effort to efficiently and effectively provide security services and asset protection (to include people, buildings, equipment, data, & intellectual property) in a designated fulfillment center (FC). The Loss Prevention Intern is a key member of the Security and Loss Prevention organization, reporting to the Loss Prevention Manager whom is responsible for the facility and aids interns in a project benefiting the team. The Loss Prevention Intern may also assist the cross functional teams within the site including Human Resources, Finance, Corporate Audit, Security Services-Retail/CS/Corp, WW Physical Security Systems and Design, and Inventory Control Quality Assurance. The Loss Prevention Intern’s primary responsibility will be supporting the efforts of the Loss Prevention team in the implementation of standardized, cost effective and efficient security services program for their assigned FC(s). This will be measured by agreed upon objectives and metrics related to key areas such as the level and quality of customer service provided, access and inventory control effectiveness, the protection of the FC’s employees and visitors and improvements to non-security department related productivity such as business continuity, product and equipment dependability, continuous flow, etc. What is fulfillment you ask? Fulfillment is how we refer to completing or fulfilling a customer’s Amazon.com order and the acts of picking, packing, shipping and delivering their order to meet or exceed their expectations! Our Operations workflow can be broken three major lanes: first mile - where the product is housed and ready for your order; second mile - where your order is hauled to your area; and last mile - when the product is delivered to your door. Please note that all lanes have slight building variations, but one thing is constant, our vision and dedication to the customer. Program Quick Facts & Locations: · The position is NOT a corporate role and will be located in a Fulfillment Center, Sort Center, Delivery Station, or other warehouse environment · Term: 10 weeks during the summer of 2026 · Must be willing to relocate nationwide for the summer with relocation assistance (position location is most heavily weighted on business need but will also take into account individual location preference) · Competitive Salary, Relocation and Housing Assistance · An offer for full time employment may be given after the internship Key job responsibilities · Drive Standard Work and Continuous Improvement through an intern project · Ensure internal controls per Sarbanes Oxley (SOX) requirements related to your area are fulfilled. · Assist with investigations of internal and external theft and fraud. · Manage access controls within the assigned FC to reduce the risk of unauthorized data access. · Inspire performance excellence on the part of all security services team members. · Align performance and actions with and clearly articulate the vision and values of the organization and the department. · Meet or surpass your objectives that align with security service model. · Serve as department’s liaison for facility management keeping them abreast of key issues, strategies and the department’s performance. · Drive process improvements and increase efficiency. · Identify, promote and implement security best practices in a designated FC. · Effectively partner with internal customers in evaluating current and future security services, processes and initiatives. · Coordinate data collection through database polling or data entry from multiple FCs and conduct analysis generating strategic and tactical interpretations. Job Elements (to be performed with or without accommodation): · Must be able to stand/walk for up to 10-12 hours · Walking in/ around the warehouse with great frequency; many facilities are over a quarter mile in length · Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation) · Regular bending, lifting, stretching and reaching both below the waist and above the head · Lift and move totes up to 49 pounds each · A driver’s license is strongly recommended due to the remote nature of many internship locations A day in the life As a member of the AMER Region Loss Prevention Team, you will be responsible for leading the effort to efficiently and effectively provide security services and asset protection to protect People, Product and Data within your site (or Region). You will execute this through daily partnerships with critical site, and regional, leaders across Operations, Workplace Health & Safety (WHS), PxT, Employee Relations, RME and more. You will be an expert across multiple operational disciplines in order to drive efficiency and loss reduction efforts. Amazon's LP and shrink reduction efforts are supported by the Global Security Operations (GSO) team through the creation of an overall global strategy designed to optimize resources and leverage technology to mitigate product loss and maintain customer satisfaction. The Loss Prevention Team often collaborates with external partners, including law enforcement agencies, private investigators, and security vendors, to enhance security measures and investigate incidents. The composition and structure of a Loss Prevention Team can vary depending on the size and industry of the organization. However, their collective efforts are essential for protecting company assets, reducing losses, and maintaining a secure business environment. About the team Global Security Operations (GSO) is the global organization that supports field Loss Prevention and is designed to support Amazon’s Worldwide Operations, as well as affiliate and retail businesses, by creating and maintaining a work environment that is both prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. We accomplish this by creating policy and implementation guidelines; training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance. BASIC QUALIFICATIONS · Currently enrolled pursuing a Bachelor’s degree with a conferral date between December 2026 and August 2027 · Working towards a degree in Criminology, Criminal Justice, Asset Protection, or other related field with interest in a career in Loss Prevention PREFERRED QUALIFICATIONS · Experience with physical security systems, investigation techniques, effective oversight of contract security officers, or distribution center loss mitigation techniques. · Organized and detail oriented. Accuracy is something you strive for. · Ability to thrive in an ambiguous environment. · Ability to motivate self and others to meet deadlines. · Strong verbal and written communication skills. Confidence when public speaking or writing a paper. · The ability to dive deep into data and provide thought-provoking, workable business solutions. · Comfortable working in a fast-paced and multi-tasking environment. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The starting rate for this position is $19.08/hr. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.
Posted 3 weeks
Credit Risk Analyst
The Energy Authority - Jacksonville, FL 32207
About The Energy Authority The Energy Authority (TEA) is a public power-owned, nonprofit corporation with offices in Jacksonville, Florida, and Bellevue (Seattle), Washington. TEA provides public power utilities with access to advanced resources and technology systems so they can respond competitively in the changing energy markets. Through partnership with TEA, utilities gain an experienced organization singularly focused on maximizing the market value of their assets. About The TEAm In this role, you will support company and departmental goals related to assessing, monitoring, and reporting TEA’s exposure to market, credit, regulatory, and operational risks and limits. You will assist in evaluating and managing TEA’s exposure to credit, counterparty, and performance risks through the development and implementation of measurements and limit structures aligned with TEA and Client risk tolerances. This position also provides critical support to the Director of Credit and Risk Control and the VP of Risk Control across all risk-related activities. About The Role This analyst position is less focused on daily controls and more centered on project-driven work requiring analytical thinking, logic, awareness, problem-solving skills, and big-picture perspective. You will be expected to understand TEA’s controls framework and the credit risks affecting both TEA and its Clients operating within the wholesale energy markets. Essential Duties and Responsibilities Maintain an understanding of the energy industry and mega-trends related to market, operational, regulatory, and credit developments. Understand new products and how to protect TEA and its Clients from unwanted product risk. Stay current on counterparty news and distribute relevant updates as needed. Demonstrate in-depth understanding of Risk Reporting and Financial Models used to measure and model exposure and exposure uncertainty within TEA and Client reporting frameworks, including: Margin at Risk, CER/PFE, CVaR Cross Commodity Reports Mark-to-Market Credit Reports Demonstrate strong understanding of credit analytics, including financial statement spreading and analysis. Create limit structures aligned with credit risk exposures and stakeholder risk tolerances. Maintain a deep familiarity with TEA and Client risk limit frameworks and Risk Policies. Ensure compliance with Risk and Credit policies and procedures. Investigate, document, and report Risk Policy violations—including discussing violations directly with the violator. Suggest and implement process improvements for TEA and its Clients. Provide excellent customer service across all areas of TEA; maintain high visibility within the organization and interface with all levels of management. Build strong working relationships with marketing, operations, legal, accounting, and IT to support accurate and relevant information sharing. Assist the Director of Credit and Risk Control as assigned. Education and Experience Bachelor’s degree (B.S.) from a four-year college or university required; major in a technical or business-related discipline highly preferred. Advanced degree is a plus. Benefits Generous Paid Time Off – rollover up to 360 hours per year Retirement Savings Plans: Annual employer contribution of 10% of base salary Employer match of 50% of employee contributions, up to 6% of base salary Pre- and post-tax contributions allowed Comprehensive medical, dental, and vision insurance Traditional PPO and HSA-qualified medical plans Employer-funded Health Savings Account Flexible Spending Accounts Employer-paid Life, AD&D, and Disability Insurance Award-winning corporate culture Exposure to clients and high visibility to senior executives Learn new things every day — you will never be bored! Why TEA? At TEA, we don’t just work in energy markets—we help shape them. Joining us means being part of a collaborative, innovative environment that supports growth, rewards dedication, and celebrates success. If you’re ready to bring your skills to a team where every contribution matters, apply today to make your impact as a Credit Risk Analyst at TEA. TEA Values TEA employees share a common sense of purpose. When TEA accomplishes its mission, the result is improved quality of life for the citizens and businesses of the communities our clients serve. TEA employees exceed the expectations of those they serve, deliver services with the highest standards of fair, honest, and ethical behavior, set the standard for service and expertise in our industry, embody a spirit of collaboration, and embrace TEA’s founding entrepreneurial spirit by seizing opportunities to deliver value. If you are self-motivated, driven to deliver excellence, and passionate about your career, TEA is the perfect place for you. It’s YOUR Future. It’s OUR Future.
Posted 3 weeks
Customer Experience Research Analyst
Global Payments - Jacksonville, FL 32202
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. This position is not eligible for sponsorship, including OPT. Candidates must be a US Citizen or Green Card Holder Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology‑centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs, and bring your expertise to a dynamic team, then Global Payments is for you. If it's in your nature to work with passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together. Summary of This Role We’re ready to take our Voice of the Customer (VoC) capabilities to the next level and this role is central to making that happen. The CX Research & Modeling Analyst will be a technical owner and architect of our AI enterprise text analytics program within Qualtrics Engage / XM Discover. You’ll use natural language processing (NLP) and machine learning to build rule‑based topic models, tagging structures, and sentiment intelligence that turn unstructured customer feedback into consistently organized, accurate, and actionable insights across a diverse, multi‑line business. This is an exciting opportunity to design from the ground up. You’ll work closely with CX researchers, analysts, and business stakeholders to understand customer needs, uncover pain points, and support the systems that help improve satisfaction, loyalty, and long‑term retention. While others create dashboards and executive insights, you’ll build the foundation that makes those insights possible. If you love working with technology to solve complex problems, organize data, and build scalable systems that elevate the customer voice, this role is the engine behind that mission. Reports to: Manager, CX Research, Operations & Design Location: Hybrid role, requiring 3 days in office at any Global Payments location in the U.S. What Part Will You Play? Create the design and optimization of text analytics models in Qualtrics Engage / XM Discover, with a focus on rule‑based topic modeling, taxonomy development, sentiment, effort, emotion, and tagging standards. Build scalable frameworks across multiple business units, ensuring consistency, clarity, and alignment within a complex and growing VoC landscape. Develop and maintain taxonomy and governance, including naming conventions, rulesets, documentation, and quality controls that keep our programs aligned across teams. Ensure the accuracy and integrity of classification by regularly performing model audits and ongoing maintenance to improve model capture and precision rates. Collaborate with other members of the CX team to make sure models reflect the real experience of our customers and support key measures like NPS, CSAT, CES, Exit Survey responses, and at‑risk behavior indicators. Partner with business stakeholders to understand their needs, gather domain knowledge, and ensure text analytics structures appropriately support product, service, and experience priorities. Own project timelines and execution for text analytics development across different business units, ensuring timely updates and alignment with rollout plans. Support the broader CX team on select research projects such as journey mapping, qualitative interviews, or deep‑dive analysis. Create and maintain clear documentation that enables others to understand the structure, purpose, and application of models and taxonomies. What Are We Looking For in This Role? Minimum Qualifications 2+ years of experience in text analytics, customer experience or Voice of the Customer analytics, or similar roles. Hands‑on working expertise in Qualtrics Engage, XM Discover, Medallia, or similar software, including building rule‑based topic models, tagging structures, and taxonomy frameworks. Working knowledge of natural language processing (NLP) principles and the role of machine learning in text classification, topic modeling, and sentiment analysis. Strong understanding of CX metrics and surveys such as NPS, CSAT, CES, Exit Surveys, and how these relate to customer behaviors and business outcomes. Ability to gather stakeholder input, understand business context, and translate feedback into structured model updates. Solid proficiency with Microsoft Excel and comfort with the broader Microsoft toolset. Familiarity with basic research methodologies, such as survey design principles or bias mitigation, to ensure models reflect sound measurement practices. Strong project management skills, able to manage concurrent timelines and deliver predictable execution in a fast‑moving environment. High attention to detail with a systems‑thinking mindset; able to organize complexity into clear, repeatable structures. Bachelor’s degree in a related field (e.g., Business, Data Analytics, Information Systems, Psychology/Sociology) or equivalent experience. Preferred Qualifications Experience in Payments, FinTech, and/or POS systems, particularly supporting SMB customers. Background in designing or governing enterprise-level taxonomies or text analytics structures across multiple business units. Exposure to call center or chat‑based CX feedback (even if not hands‑on experience building models). Familiarity with mixed‑methods CX research processes such as journey mapping, qualitative interviewing, or thematic coding. Ability to connect customer signals to business implications with a practical, realistic view of what the organization can act on. Comfort partnering with BI or data teams; familiarity with basic data modeling concepts. Benefits Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ $50,000 - $60,000 The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Equal Employment Opportunity Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. #LI - Hybrid Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
Posted 3 weeks
AVP, Regulatory Inquiries Compliance Associate
Cantor Fitzgerald - Jacksonville, FL
Job Description Support and collaborate with the Head of Regulatory Inquiries in conducting due diligence and managing all phases of the Firm’s responses to regulatory inquiries. Prepare and submit accurate, comprehensive, and timely responses—including supporting documentation—to securities regulators, while maintaining organized internal case files for future reference. Engage directly with regulators to provide clarification, discuss submissions, negotiate timelines, and address questions related to exhibits or underlying data. Assist with additional regulatory, compliance-related matters, and special projects as assigned. Responsibilities Analyze complex trading data and operational records; review and compile responsive materials; and draft written responses for inquiries, predominantly from FINRA. Track, monitor, and update the status of all regulatory inquiries, ensuring case files are complete, well-organized, and audit-ready. Ensure response accuracy, completeness, and timely submission in accordance with regulatory expectations. Identify and appropriately escalate issues encountered during inquiry review or analysis. Coordinate fact gathering and response preparation with internal teams, including Legal, Compliance, Operations, Regulatory Control Group, Information Technology, and Trading. Qualifications In-depth knowledge of securities products, especially listed and OTC equities. Prior experience in Compliance or regulatory inquiry–focused roles within the securities industry. Experience interfacing with regulatory bodies such as FINRA, SEC, NYSE, or CBOE preferred. Ability to manage and interpret communications between regulators and internal business units. Strong organizational, analytical, research, and written communication skills. Excellent time and project management capabilities; proficiency in relevant computer systems and tools. Ability to work both independently and collaboratively in a fast-paced environment. Strong understanding of the securities industry regulatory framework. Familiarity with FINRA and SEC rules and regulations. Bachelor’s degree required; advanced degree or JD is a plus.
Posted 3 weeks
Fraud Analytics and Innovation Senior Analyst (New Account Fraud Strategies)
Bank of America - Jacksonville, FL 32256
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for performing more complex analysis and modeling to minimize fraud loss exposure and negative impacts to the customer experience. Key responsibilities include utilizing a variety of systems, such as Excel, SAS, SQL, Tableau, and other relational data bases, to provide analytical support on strategies, ensure goals are met, and propose policy/procedural changes within segmentation structures to produce optimal results. Job expectations include evaluating data to assess potential fraud risk and creating mitigation strategies. Are you an analytical thinker with a passion for combating financial crime? We are seeking a motivated Client Protection Fraud Strategy Analyst to support efforts to protect our deposit products and deliver responsible growth across the client identity and onboarding space. The Deposit New Account Fraud Risk Strategies team focuses on preventing, detecting, and mitigating financial threats against checking and savings accounts while enabling a safe customer experience. In this role, you will support the identification of fraud trends, assist in the development of mitigation opportunities, and perform analysis that helps improve the performance of our fraud detection strategies. You will work alongside senior strategists to analyze application and transaction patterns, monitor portfolio dynamics, and contribute to operational efficiency improvements. You will be part of a team responsible for using data-driven insights to strengthen our defenses against fraudulent activity, enhance strategy performance, and support product innovation across consumer and small business deposit products. Responsibilities: Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance Utilizes a variety of systems, such as Excel, SAS, SQL, Tableau, and other relational data bases, to provide analytical support on strategies, ensure goals are met Evaluates data to assess potential fraud risk and creating mitigation strategies Proposes policy/procedural changes within segmentation structures to produce optimal results Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs Leads the coordination of the production of product performance reports and updates for senior management In this role, you will: Support monitoring and analysis of deposit application fraud trends and portfolio performance. Conduct deep-dive investigations into patterns, anomalies, and emerging threats. Contribute analytical insights, develop mitigation strategies and improve detection effectiveness. Assist in developing and maintaining application and transaction monitoring routines. Support cross-functional collaboration by preparing data, insights, and documentation for senior strategists, operations, technology, and product teams. Assist in evaluating internal and external data sources that may enhance detection capabilities, coordinating closely with Fraud Technology partners. Help ensure risk controls and best practices are properly implemented within assigned workstreams. Participate in defect reviews and case analysis to identify strategy or procedural enhancement opportunities. Contribute to fraud requirements documentation, testing support, and performance validation for new initiatives. Monitor KPI dashboards and provide reporting to help assess the effectiveness of fraud strategies. Support strategy optimization efforts by analyzing rule performance, false positives, and customer impact. Identify process improvement opportunities that increase efficiency or analytic rigor. Partner with claims, policy, and product teams to deliver basic analysis and insights that inform decision making. *** This position is not eligible for sponsorship.*** Required Qualifications: 1–3+ years of SQL and/or SAS querying/coding experience 1–3+ years of experience in Fraud Prevention, Strategy, Risk, Policy, or Operations Experience with Excel, PowerPoint, and/or Tableau Strong analytical and problem-solving skills Effective written and verbal communication skills Ability to work independently on assigned analyses and deliver accurate results Comfortable working in a fast-paced, dynamic environment Ability to break down problems and contribute to development of clear action plans Experience interpreting data and presenting findings to various audiences Desired Qualifications: BA/BS in Data Science, Computer Science, Statistics, Business, or related field 3–5+ years of SQL or SAS experience Copilot/ChatGPT experience Experience supporting fraud strategy, risk analysis, or related analytics Growing fraud subject matter knowledge in areas such as KYC, Identity Theft, First-Party Fraud, or Synthetic Identity Experience working with deposit products or digital money movement channels Familiarity with data visualization and analytics tools Skills: Business Analytics Business Intelligence Data Quality Management Fraud Management Monitoring, Surveillance, and Testing Collaboration Data Visualization Oral Communications Problem Solving Written Communications Analytical Thinking Critical Thinking Data and Trend Analysis Innovative Thinking Research It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy. Shift: 1st shift (United States of America) Hours Per Week: 40
Posted 3 weeks
SENIOR (SYSTEM) FINANCIAL ANALYST – Baptist Medical Center, Jacksonville, FL
Morrison Healthcare - Jacksonville, FL 32207
Position Title: SENIOR (SYSTEM) FINANCIAL ANALYST - Baptist Medical Center, Jacksonville, FL Pay Grade: 14 Salary: $70k - $75k Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually. Job Summary The Snr. Financial Analyst will oversee and analyze financial operations across all hospital and retail locations. Record sales, maintain accurate pricing on all transfers, and review monthly performance to identify opportunities for improvement. Reconcile client and Morrison monthly figures to prevent variances, and ensure all invoices are accurately entered and paid on time by the client. Key Responsibilities Financial Planning & Modeling · Build and maintain pro formas for new business and expansion initiatives · Perform scenario and sensitivity analysis (labor, participation, subsidy) · Support development of annual budgets and rolling forecasts · Model financial impact of operational and business changes Operational Financial Analysis · Analyze key cost drivers (labor, food, participation, cost per meal) · Identify trends and explain variances vs. budget and forecast · Partner with operations to align financial performance with service models · Provide clear, actionable recommendations to improve margins Qualifications · Bachelor’s degree in Finance, Accounting, or related field · 2–5 years of financial analysis or related experience · Strong Excel skills (modeling, pivot tables, lookups) · Experience working with large or multi-site datasets preferred · Ability to connect financial data to operational drivers · Strong attention to detail and problem-solving skills Preferred · Food service, hospitality, or multi-unit experience · Experience with forecasting and scenario modeling Apply to Morrison Healthcare today! Morrison Healthcare is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at Morrison Healthcare are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Flexible Time Off Paid Parental Leave Holiday Time Off (varies by site/state) Personal Leave Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/ Applications are accepted on an ongoing basis. Morrison Healthcare maintains a drug-free workplace. Req ID: 1524963 Morrison Healthcare WENDY GRAY [[req_classification]]