Overview: Job Purpose ICE Clear Credit, a subsidiary of Intercontinental Exchange Inc., is seeking a driven and client-focused Account Manager to join our Fixed Income Accountment Management & Onboarding team. This is a hands-on, high-impact role at the intersection of client onboarding, compliance, legal coordination, and any other responsibilities key to an onboarding role, spanning both affirmation and execution platforms and clearing house membership. This is not a sales role. The Account Manager owns the end-to-end onboarding experience for a sophisticated institutional client base including buy-side funds, clearing brokers, prime brokers, execution venues and dealers across ICE's affirmation and execution platforms (ICE Link, ICE Bonds, ETF Hub) and ICE Clear Credit clearing house membership. You will serve as a trusted advisor and key contact, guiding clients through the full onboarding lifecycle and ensuring all regulatory, legal, and operational requirements are met ahead of go-live. You will thrive in this role if you are highly organized, a strong communicator, and energized by complex problem-solving in a fast-paced financial markets environment. Responsibilities Client Onboarding & Platform Activation Own end-to-end onboarding across ICE Link, ICE Bonds Execution Platforms, ETF Hub, and ICE Clear Credit clearing house membership, managing both clearing and non-clearing participants through the full onboarding lifecycle Coordinate with internal and external stakeholders including Dealers, Clearing Brokers, Clearing Houses, Prime Brokers, SEFs, IDBs and third-party Fund Administrators on onboarding and membership requirements Issue, track, and manage all legal and onboarding documentation across platforms, ensuring accuracy, completeness, and timely execution Lead client onboarding calls Develop and maintain a structured onboarding framework to ensure a consistent, high-quality client experience at every touchpoint KYC, AML & Compliance Conduct preliminary compliance screening on trading entities using relevant regulator websites and other applicable data sources Oversee the full KYC/CDD lifecycle: legal document review, identity verification, beneficial ownership checks, adverse media screening, and PEP/sanctions screening in line with AML regulatory requirements Manage ongoing KYC refresh and monitoring for existing clients, ensuring client records remain current and compliant Execute and document Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) processes for higher-risk entities, applying appropriate risk-based judgement Liaise with Compliance, Legal, and Risk teams to resolve KYC/AML escalations, ensuring timely and compliant resolution Maintain complete, audit-ready documentation and filing of all compliance records across the client base Clearing House Membership & Connectivity Guide new members through the ICE Clear Credit clearing house membership application process, including coordination of all required documentation and internal approvals Manage connectivity requirements and onboarding workflows for DTCC/TIW and TradeSERV, ensuring proper setup for downstream processing, weekly backloads and credit event processing Coordinate Margin Group setup requests and clearing-related configurations in partnership with the relevant clearing house and operations teams Ensure all membership and connectivity requirements are confirmed and in place in advance of member go-live CRM, Account Administration & Data Integrity Build and maintain Accounts and Opportunities in Salesforce from initial document issuance through to go-live, ensuring completeness and accuracy of all client records Manage the full spectrum of account administration: new fund and legal entity setups, structure modifications, name changes, fund mergers and acquisitions, and all associated documentation Manage user access lifecycle including new user setup, module access provisioning, and access removal, maintaining clean and auditable records Proactively identify data quality issues within the CRM and implement improvements to support accurate reporting and pipeline visibility Knowledge and Experience Demonstrable experience in a client-facing onboarding, account management, or operations role within financial services Solid understanding of KYC/CDD/AML processes, including regulatory frameworks such as CFTC, ESMA, or equivalent regimes Hands-on experience with OTC derivatives, CDS markets, and post-trade workflows including affirmation, clearing, and confirmation Proven ability to manage multiple concurrent client engagements without compromising quality or responsiveness Track record of owning complex, multi-stakeholder onboarding processes from initiation through go-live Hands-on experience with CRM platforms, Salesforce strongly preferred Client-first mindset, genuinely invested in client outcomes and consistently going beyond transactional support Exceptional relationship-building skills, with the ability to engage credibly at all levels — from operations contacts to senior stakeholders Strong problem-solving capability, able to identify root causes, act decisively, and put measures in place to prevent recurrence High resilience and composure under pressure; comfortable handling complex, time-sensitive situations with professionalism Excellent verbal and written communication skills Collaborative, team-oriented approach, actively sharing knowledge and contributing to a culture of continuous improvement. Desirable Direct experience with affirmation and execution platforms such as ICE Link, ICE Swap Trade, ICE Bonds, or ICE ETF Hub Familiarity with DTCC/TIW workflows, clearing house connectivity, and electronic trading infrastructure. Understanding of fund structures, legal entity hierarchies, and documentation in an asset management context Exposure to clearing house membership processes and regulatory onboarding requirements #LI-MA2 -: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Position Overview We are seeking a highly skilled Microsoft Fabric Engineer to design, build, and optimize end‑to‑end data solutions using the Microsoft Fabric platform. This role is responsible for integrating data from multiple sources, building scalable data pipelines, enabling real‑time analytics, and supporting business intelligence across the organization. The ideal candidate has deep experience with Fabric, Power BI, Data Factory, Lakehouse architecture, Delta tables, and enterprise data engineering practices Experience 10 plus years of experience in Data engineering and 2 years in Microsoft Mode of interview : 1st Round Virtual 2nd Round Face to Face Location: Jacksonville, Florida, USA, 5 days work form office
Description: If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced Cybersecurity Specialist. Clearance: Active DoD Secret Clearance Work Schedule: Fulltime, Onsite M-F. Role Overview: The Cybersecurity Specialist will develop and enforce an organization's security rulebook, ensuring compliance with regulations. The Cybersecurity Specialist will also implement and monitor various security measures, acting as guardians of the organization's firewalls and intrusion detection systems. You will also serve as a security detective, identifying and responding to cyber threats, and sometimes conducting investigations. General Skillset Experience with Microsoft Office Verbal and written communication skills Ability to work both collaboratively and individually Critical Thinking Skills Ability to give presentations and briefings as needed Specific Skillset Operate all aspects of Information Systems (IS) data availability, integrity, authentication, confidentiality, and non-repudiation. Implement and monitor security measures for communication systems, networks, and provide advice that systems and personnel adhere to established security standards and Governmental requirements for security on these systems. Develop and execute Government-approved security policies, plans, and procedures; implement data network security measures; operate and monitor network intrusion detection and forensic systems; conduct IS security incident handling; support Continuity of Operations Plan/Disaster Recovery (COOP/DR) plans, and perform certification of IS and networks. Perform other information security duties including operation of Electronic Key Management System (EKMS) and maintenance of Public Key Infrastructure (PKI). Operate Host Based Security System (HBSS), firewalls, Intrusion Prevention Systems (IPS), Intrusion Detection Systems (IDS), other point of presence security tools, Virtual Private Networks (VPNs), and related security operations. Perform defensive cyber operation duties including, but not limited to, ensuring workstation and server compliance with Marine Corps McAfee Host Based Security System (HBSS) requirements; identifying cybersecurity incidents using HBSS, Tenable SecurityCenter, RedSeal, McAfee Security Information and Event Manager (SIEM), and other automated tools; operating Imperva Web Application and Database firewalls; performing forensics and remedial action on cybersecurity incidents; and reporting defensive cyber operations statistics. Requirements: Education & Certifications Highschool Diploma or GED Equivalent CompTIA Security + CISSP OR CISA Experience Requirements 5+ Years of Cybersecurity experience Experience with Incident response Experience with Government cybersecurity standards Build Your Career With Us Linchpin Solutions’ professional services organization is committed to delivering qualified candidates that meet or exceed clients’ technical and management expectations. Our growth means exciting career opportunities for talented professionals in IT, engineering, software development, logistics, project management, and other key areas. We provide personnel that become valuable assets to the organizations they serve and contribute to the overall skill diversity and strength of the Linchpin Team. Career Choices Linchpin’s success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing the company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create. Pay Transparency Statement: Linchpin Solutions is committed to compliance with applicable pay transparency laws and regulations. Final compensation for any position will be determined based on a variety of factors, including but not limited to: Relevant prior work experience Education and certifications Specific skills and competencies Federal Government contract labor categories and wage rates Geographic location While salary ranges may be provided for a position, these ranges are not a guarantee of final compensation, which may vary based on individual qualifications and the specific requirements of the contract. Benefits: In addition to competitive compensation, Linchpin Solutions offers a variety of benefits, including: Health, dental, and vision insurance 401(k) plan with company matching Flexible Spending Accounts (FSA) Company-funded disability and life insurance Paid time off (PTO) and company-paid holidays Employee Assistance Program (EAP) Educational assistance and parental leave Please note that the specific benefits and compensation details may vary depending on the employee’s position, date of hire, and contract terms. Cyber Security Message Linchpin Solutions follows a specific recruiting practice to protect all candidates. We will never request any financial information immediately. Do not reveal confidential or sensitive information without ensuring the request is coming from Linchpin Solutions directly. Please do not hesitate to contact us at (443) 707-3070 if you suspect any type of social engineering attacks such as phishing, spear phishing, baiting or any other suspicious activity. Equal Opportunity Employment Statement We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Description: At Excellere IT Services, we deliver modern IT solutions that drive performance, enhance security, and support business growth. Our team is built on expertise, responsiveness, and a commitment to exceptional client service. We’re looking for a hands-on, customer-focused technician to join our growing Solutions Delivery team. Position Overview The Onsite Desktop Support / Systems Administrator will work as part of the Service Team, providing both onsite end-user support and systems administration across client environments. This role blends hands-on desktop support with infrastructure, cloud, and systems management responsibilities, making it ideal for a technician ready to grow into a more advanced engineering role. Key Responsibilities Manage priorities in a fast-paced, high-demand environment Handle Tier I/II IT support requests with a focus on responsiveness and resolution Provide onsite customer support and end-user assistance Assist with workstation imaging, deployment, and lifecycle management Perform and document asset and inventory tracking initiatives Deliver exceptional customer service and maintain strong client relationships Troubleshoot and resolve issues including: Password resets Windows 10/11 OS issues Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, SharePoint) Mobile device support (iOS/Android) Manage shipping/receiving and coordinate hardware logistics Document, update, and close tickets within the PSA/ticketing system Develop technical documentation for both technical teams and client stakeholders Administer and support Microsoft 365, Azure AD, and Intune environments Manage user provisioning, access controls, and group policies Support endpoint security tools (e.g., SentinelOne, Defender, or similar platforms) Assist with server administration (Windows Server, file/print services, basic virtualization) Monitor and maintain system performance, patching, and updates Support backup and disaster recovery solutions Assist with network troubleshooting (DNS, DHCP, VPNs, firewalls, switches, Wi-Fi) Participate in infrastructure upgrades, migrations, and client onboarding projects Collaborate with engineering teams on escalations and project delivery Requirements: Requirements 3–5 years of experience in a high-volume support desk or MSP environment Strong experience with Windows 10/11 and Microsoft Office environments Hands-on experience with Microsoft 365, Azure AD, and endpoint management tools Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP) Experience with ticketing systems and documentation best practices Excellent communication and customer service skills Ability to work independently and as part of a team Strong organizational and multitasking abilities Willingness to continuously learn and pursue technical certifications Preferred Qualifications Experience with Microsoft Intune and device management Exposure to cybersecurity tools and frameworks Experience with virtualization platforms (VMware, Hyper-V) Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications Work Environment & Physical Requirements Ability to sit or stand for extended periods Ability to lift and move equipment up to 50 lbs Frequent onsite work at client locations Valid driver’s license and reliable transportation required
We are looking for an individual that is interested in becoming part of a well-established Employee Benefits Enrollment Software Company in Orange Park, FL. Our company is built around a robust technology platform and personalized service. As an EDI Engineer, your primary role will be to create and maintain electronic feeds between our system and our trading partners. *What We're Looking For:* * A creative and self-motivated individual. * You MUST have experience with Benefit Administration systems and the creating of electronic feeds to be considered. * Excellent analytic and problem-solving skills who pays close attention to detail. * The ability to communicate effectively and tactfully with clients, carriers and brokers. * A Team Player who works well as part of a team, is willing to take direction, and can be trusted to get things done on their own. *Responsibilities:* * Develop and automate EDI 834 (HIPAA 5010) and proprietary feeds * Interpret EDI specification documents provided by trading partners * Resolve EDI Production Issues quickly and efficiently. * Test EDI feeds and correct errors as needed * Resolve errors (and/or clarify data) with insurance carriers regarding benefit selections and/or demographics data. * Work with account managers and EDI Feeds personnel to resolve data discrepancy issues. *Qualifications:* * Ability to maintain confidentiality due to HIPAA regulations we must follow. * MUST have experience with Benefit Administration software systems and creation of feeds to carriers, payroll systems and third-party administrators. * EDI 834 (HIPAA 5010) is a MUST. Do not apply if you don't have experience with this. * Highly proficient in SQL Server is also a MUST. Job Type: Full-time Pay: $80,000.00 - $120,000.00 per year Benefits: * Paid time off Experience: * Benefits administration: 3 years (Required) * SQL: 3 years (Required) * EDI: 3 years (Required) Work Location: Hybrid remote in Orange Park, FL 32073
Description: Company Overview CourtReserve is a growing software company dedicated to serving the racquet sports market with an innovative, industry leading solution. At CourtReserve, we live by three core values: We have your back: We emphasize teamwork and collective success We get the job done: We bring our best every day to deliver results We have fun: We believe in creating a workplace where laughter and joy are part of the daily experience We are a fast growing team looking for individuals who embody these values to help us grow and succeed together. Job Overview We are seeking a Technical Customer Support team member who loves helping people, enjoys solving problems, takes pride in their work, and values contributing to team success. This is a fully remote role where you will be an integral part of a collaborative team. Daily responsibilities include supporting customers through live chat, assisting clients via Zoom, and helping club administrators succeed with CourtReserve. Strong written and verbal communication skills are essential. You will need a computer with a camera and reliable internet capable of supporting consistent video calls. Role Details Full Time: 40 hours per week Schedule: Monday through Friday, 9:00 AM to 5:00 PM EST Location: Remote Employees are responsible for maintaining a professional work environment that is conducive to productivity, free from significant distractions, and equipped with the necessary tools and technology. Key Responsibilities Deliver exceptional customer experiences through live chat Maintain a responsive, professional, and trustworthy communication style Provide clear, grammatically correct responses to troubleshoot issues, offer solutions, or escalate when needed Utilize internal tools and systems to support team efficiency and success Continuously expand product knowledge through active learning Assist with additional support channels as needed, including phone, email, and help documentation Receive and apply constructive feedback with a growth mindset Collaborate effectively and contribute positively to the team environment Qualifications Required: Computer with a camera and reliable internet capable of high quality video calls Strong written and verbal communication skills Collaborative mindset with willingness to learn and ask questions Commitment to professional growth Preferred: Previous experience supporting software or SaaS products Patience and empathy when working with new users What We Are Looking For We are looking for someone who: Has a positive attitude Communicates clearly and effectively Takes ownership and pride in their work Thrives in a collaborative and fast paced environment Is adaptable and eager to learn Balances professionalism with a sense of humor Work Environment This is a fast paced environment that values teamwork, continuous learning, and positivity. We prioritize both results and strong team relationships. Travel Occasional travel required for company retreats and team gatherings Potential travel for onsite customer training and support as needed Compensation Salary: $50,000 annually Benefits and Perks We offer a comprehensive benefits package designed to support your health, well being, and work life balance: Time Off and Flexibility 9 paid holidays annually, including your birthday or work anniversary 128 hours of PTO per year, with rollover up to 168 hours One month paid sabbatical after 7 years of service Health and Wellness Medical insurance through Aetna, multiple plan options $0 Teladoc access, including medical, mental health, dermatology, and more Company paid dental, vision, and $15,000 life insurance $20 per month gym reimbursement $60 per month massage or chiropractic reimbursement 12 weeks paid maternity leave, 4 weeks paid paternity leave Lifestyle and Culture $50 per month family night reimbursement Monthly SnackBox delivered to your home $50 per month internet reimbursement Growth and Development Paid attendance at conferences, company retreats, and educational events Industry Perks $50 per month reimbursement for tennis or pickleball related activities such as memberships, lessons, leagues, or court fees Financial Benefits 401k eligibility after one year, with a 3 percent annual company contribution CourtReserve is an Equal Opportunity Employer We are committed to creating an inclusive environment where everyone feels valued and supported. If you require reasonable accommodations during the application or interview process, please contact us directly. Requirements: Required: Computer with a camera and reliable internet capable of high quality video calls Strong written and verbal communication skills Collaborative mindset with willingness to learn and ask questions Commitment to professional growth Preferred: Previous experience supporting software or SaaS products Patience and empathy when working with new users
Are you passionate about innovation, solving complex business challenges, and driving real impact in the marketplace? Do you thrive in a collaborative environment that challenges the status quo and fosters bold thinking? If so, Deloitte's GPS Finance (GPS Enterprise Solutions) team might be the perfect place for you! Recruiting for this role ends on 5/31/26. Work You'll Do The Lead Specialist for GPS Accounting & Initiatives supports projects related to complex, highly visible, and transformative initiatives that intersect Accounting, Finance, Technology, and Compliance. This role emphasizes strong execution, analytical problem-solving, and partnering with stakeholders to deliver process improvements, efficiencies, and enabling capabilities in a compliant-oriented environment. Responsibilities Include: Supports and/or leads workstreams for strategic initiatives that require interactions with GPS leadership, helping create alignment to support growth and profit outcomes in a collaborative, compliance-focused manner. As a key contributor on the GPS Accounting and Initiatives team, the role helps develop insights and operationalize initiatives, including supporting implementation and adoption of system enhancements across both the GPS and firmwide suite of financial systems. Partners with GPS management to support compliance and regulatory processes, contributing analysis and documentation while balancing Sector, OP, and Firm perspectives and incentives. Contributes to the design and implementation of financial processes, analytics, and technology/reporting enhancements that underpin New GPS Business Models (including Products+, Services+, etc) in compliance with Federal regulations. Identifies and helps implement process improvements and efficiencies to benefit the team and practice (e.g., standardizing templates, improving data quality checks, streamlining recurring reporting). Supports federal compliance initiatives including analyzing direct and indirect rates, documenting and reviewing compliance processes and procedures, and other activities as required. The Team Our GPS Finance practice supports engagement teams in defining requirements we sign up to in our contracts. We help to define staffing and other forecast items in as much detail as possible using advanced financial, budgeting, and forecasting techniques. We provide realistic cost estimates that account for engagements' phases and activities, people, materials, hardware, and software and produce the best- and worst-case estimates using leading-edge project and client management software to keep clients' projects on track and on cost. Qualifications Required: Bachelor's degree (Accounting or Finance preferred) 3+ years of relevant experience in a financial and/or accounting based role 1+ years of experience in Microsoft Excel (Advanced Skill) 1+ years of experience applying GenAI tools to work tasks (summarization, synthesis, data interpretation, content drafting) with strong judgment around confidentiality, bias, and validation Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred: Strong organization, consultative, communication (written and verbal), stakeholder management, time management, and presentation skills Prior experience with Enterprise Systems required (e.g., Costpoint, SAP, etc.) Experience with accounting system querying tools (e.g., Cognos, Query Studio) Working understanding of governance, risk, and compliance concepts Experience working in a professional services environment supporting a government contractor Ability to synthesize large volumes of data into meaningful insights for leadership and stakeholders Ability to manage multiple priorities and deliver work across concurrent initiatives The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $66,200 to $121,800. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Professionals in the OpX Channel may apply and be considered for the role regardless of US office location.
Are you passionate about innovation, solving complex business challenges, and driving real impact in the marketplace? Do you thrive in a collaborative environment that challenges the status quo and fosters bold thinking? If so, Deloitte's GPS Finance (GPS Enterprise Solutions) team might be the perfect place for you! Recruiting for this role ends on 5/31/26. Work You'll Do The Lead Specialist for GPS Accounting & Initiatives supports projects related to complex, highly visible, and transformative initiatives that intersect Accounting, Finance, Technology, and Compliance. This role emphasizes strong execution, analytical problem-solving, and partnering with stakeholders to deliver process improvements, efficiencies, and enabling capabilities in a compliant-oriented environment. Responsibilities Include: Supports and/or leads workstreams for strategic initiatives that require interactions with GPS leadership, helping create alignment to support growth and profit outcomes in a collaborative, compliance-focused manner. As a key contributor on the GPS Accounting and Initiatives team, the role helps develop insights and operationalize initiatives, including supporting implementation and adoption of system enhancements across both the GPS and firmwide suite of financial systems. Partners with GPS management to support compliance and regulatory processes, contributing analysis and documentation while balancing Sector, OP, and Firm perspectives and incentives. Contributes to the design and implementation of financial processes, analytics, and technology/reporting enhancements that underpin New GPS Business Models (including Products+, Services+, etc) in compliance with Federal regulations. Identifies and helps implement process improvements and efficiencies to benefit the team and practice (e.g., standardizing templates, improving data quality checks, streamlining recurring reporting). Supports federal compliance initiatives including analyzing direct and indirect rates, documenting and reviewing compliance processes and procedures, and other activities as required. The Team Our GPS Finance practice supports engagement teams in defining requirements we sign up to in our contracts. We help to define staffing and other forecast items in as much detail as possible using advanced financial, budgeting, and forecasting techniques. We provide realistic cost estimates that account for engagements' phases and activities, people, materials, hardware, and software and produce the best- and worst-case estimates using leading-edge project and client management software to keep clients' projects on track and on cost. Qualifications Required: Bachelor's degree (Accounting or Finance preferred) 5+ years of relevant experience in a financial and/or accounting based role 3+ years of experience in Microsoft Excel (Advanced Skill) 1+ years of experience applying GenAI tools to work tasks (summarization, synthesis, data interpretation, content drafting) with strong judgment around confidentiality, bias, and validation Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred: Strong organization, consultative, communication (written and verbal), stakeholder management, time management, and presentation skills Prior experience with Enterprise Systems required (e.g., Costpoint, SAP, etc.) Experience with accounting system querying tools (e.g., Cognos, Query Studio) Working understanding of governance, risk, and compliance concepts Experience working in a professional services environment supporting a government contractor Ability to synthesize large volumes of data into meaningful insights for leadership and stakeholders Ability to manage multiple priorities and deliver work across concurrent initiatives The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $84,300 to $155,400. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Professionals in the OpX Channel may apply and be considered for the role regardless of US office location.
Overview: Work Location: Hybrid role with a strong need for onsite support during the initial transition period. Analyzes application requirements and designing solutions to improve system functionality. Collaborates with cross-functional teams to implement and test software applications, troubleshooting issues to maintain optimal performance, and documenting processes for user reference. Supports end-users through training and inquiry resolution, monitors application performance, and recommends efficiency improvements. Coordinates with vendors for software updates and assisting in the development and execution of deployment plans. Responsibilities: Key Responsibilities: • Analyze application requirements and design solutions to enhance system functionality • Collaborate with cross-functional teams to implement and test software applications • Troubleshoot system issues to maintain optimal performance and reliability • Document processes, workflows, and procedures for user reference and system consistency • Provide end-user support through training and timely resolution of inquiries • Monitor application performance and recommend improvements to increase efficiency • Coordinate with vendors on software updates and assist with deployment planning and execution Qualifications: Minimum Qualifications: • Minimum of two (2) years of experience in application support or application training • Experience analyzing and supporting IT applications • Strong skills in software testing, troubleshooting, and performance monitoring • Ability to provide effective end-user training and support • Experience coordinating with vendors for system updates and deployments • Knowledge of application security standards and compliance requirements Preferred Qualifications: • Three (3) or more years of experience in application analysis, content build, or project management within the applicable application or Epic module • Advanced experience supporting and optimizing IT applications in a healthcare environment • Experience with system configuration, workflow analysis, and performance improvement initiatives
Overview: Ensures the smooth operation and security of the organization's network infrastructure. Involves monitoring network performance, troubleshooting connectivity issues, and assisting with the installation and maintenance of network hardware and software. Analyzes network traffic and security logs to detect potential threats and works closely with cross-functional teams to implement necessary upgrades and patches. Documents network configurations and procedures, supporting end-users with network-related issues, conducting routine audits for compliance, and collaborating with vendors to manage equipment warranties and service contracts. Responsibilities: Key Responsibilities Ensures smooth operation and security of the organization's network infrastructure Monitors network performance and troubleshoots connectivity issues Assists with installation and maintenance of network hardware and software Analyzes network traffic and security logs to detect potential threats Collaborates with cross-functional teams to implement upgrades and patches Documents network configurations and procedures Supports end-users with network-related issues and conducts routine compliance audits Coordinates with vendors to manage equipment warranties and service contracts Qualifications: Minimum Requirements Education: Associate’s degree (AA or AS) in Computer Science or a related field required OR an equivalent combination of relevant education and/or work experience Minimum Qualifications At least 1+ year of experience supporting network infrastructure operations Basic understanding of network performance monitoring and troubleshooting Experience with hardware and software installation, configuration, and maintenance Ability to analyze network traffic and review security logs Strong documentation, organization, and end-user support skills