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Technology Services
Posted 4 weeks
Machine Learning Engineer
Scribd, Inc. - Jacksonville, FL
Scribd, Inc. is on a mission to advance human understanding. Our four products — Scribd, Slideshare, Everand, and Fable — help billions of people across the globe move beyond access and into insight, application, and expertise. Culture at Scribd, Inc. We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer. We believe the best work happens when individual flexibility is balanced with meaningful community connection. Scribd Flex empowers employees to choose the workstyle and location that support their best performance, while committing to intentional in-person moments that strengthen collaboration and culture. Occasional in-person attendance is required for all Scribd, Inc. employees, regardless of location. So what are we looking for in new team members? At Scribd, Inc., we hire for “GRIT.” Traditionally defined as the intersection of passion and perseverance toward long-term goals, GRIT reflects the mindset we expect from every employee. For us, it also serves as a practical framework for how we work: setting and achieving Goals, delivering Results within your role, contributing Innovative ideas and solutions, and strengthening the broader Team through collaboration and attitude. This posting reflects an approved, open position within the organization. About the team: Our Machine Learning team builds both the platform and product applications that power personalized discovery, recommendations, and generative AI features across Scribd, Slideshare, and Everand. ML teams works on the Orion ML Platform – providing core ML infrastructure, including a feature store, model registry, model inference systems, and embedding-based retrieval (EBR). MLE team also works closely with Product team – delivering zero-to-one integrations of ML into user-facing features like recommendations, near real-time personalization, and AskAI LLM-powered experiences Role Overview: We are seeking a Machine Learning Engineer II to help design, build, and optimize high-impact ML systems that serve millions of users in near real time. You will work on projects that span from improving our core ML platform to integrating models directly into the product experience. Tech Stack: Our Machine Learning team uses a range of technologies to build and operate large-scale ML systems. Our regular toolkit includes: Languages: Python, Golang, Scala, Ruby on Rails Orchestration & Pipelines: Airflow, Databricks, Spark ML & AI: AWS Sagemaker, embedding-based retrieval (Weaviate), feature store, model registry, model serving platforms, LLM providers like OpenAI, Anthropic, Gemini, etc. APIs & Integration: HTTP APIs, gRPC Infrastructure & Cloud: AWS (Lambda, ECS, EKS, SQS, ElastiCache, CloudWatch), Datadog, Terraform. Key Responsibilities: Design, build, and optimize ML pipelines, including data ingestion, feature engineering, training, and deployment for large-scale, real-time systems. Improve and extend core ML Platform capabilities such as the feature store, model registry, and embedding-based retrieval services. Collaborate with product software engineers to integrate ML models into user-facing features like recommendations, personalization, and AskAI. Conduct model experimentation, A/B testing, and performance analysis to guide production deployment. Optimize and refactor existing systems for performance, scalability, and reliability. Ensure data accuracy, integrity, and quality through automated validation and monitoring. Participate in code reviews and uphold engineering best practices. Manage and maintain ML infrastructure in cloud environments, including deployment pipelines, security, and monitoring. Requirements: Must Have 3+ years of experience as a professional software or machine learning engineer. Proficiency in at least one key programming language (preferably Python or Golang; Scala or Ruby also considered). Hands-on experience building ML pipelines and working with distributed data processing frameworks like Apache Spark, Databricks, or similar. Experience working with systems at scale and deploying to production environments. Cloud experience (AWS, Azure, or GCP), including building, deploying, and optimizing solutions with ECS, EKS, or AWS Lambda. Strong understanding of ML model trade-offs, scaling considerations, and performance optimization. Bachelor’s in Computer Science or equivalent professional experience. Nice to Have Experience with embedding-based retrieval, recommendation systems, ranking models, or large language model integration. Experience with feature stores, model serving & monitoring platforms, and experimentation systems. Familiarity with large-scale system design for ML. At Scribd, Inc., your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. San Francisco is our highest geographic market in the United States. In the state of California, the reasonably expected salary range is between $126,000 [minimum salary in our lowest geographic market within California] to $196,000 [maximum salary in our highest geographic market within California]. In the United States, outside of California, the reasonably expected salary range is between $T103,500 [minimum salary in our lowest US geographic market outside of California] to $186,500 [maximum salary in our highest US geographic market outside of California]. In Canada, the reasonably expected salary range is between $131,500 CAD[minimum salary in our lowest geographic market] to $174,500 CAD[maximum salary in our highest geographic market]. We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a competitive equity ownership, and a comprehensive and generous benefits package. Working at Scribd, Inc. Are you currently based in a location where Scribd, Inc. can employ you? Employees must have their primary residence in or near one of the following cities. This includes surrounding metro areas or locations within a typical commuting distance: United States: Atlanta | Austin | Boston | Dallas | Denver | Chicago | Houston | Jacksonville | Los Angeles | Miami | New York City | Phoenix | Portland | Sacramento | Salt Lake City | San Diego | San Francisco | Seattle | Washington D.C. Canada: Ottawa | Toronto | Vancouver Mexico: Mexico City Benefits at Scribd, Inc. Scribd Flex (flexible work model) Comprehensive health, dental, and vision coverage Mental health support and disability coverage Generous paid time off, including vacation, sick time, holidays, winter break, volunteer time, and sabbaticals Paid parental leave and family support benefits Retirement matching and employee equity Learning and development programs and professional growth opportunities Wellness and home office stipends Complimentary access to the Scribd, Inc. suite of products Enterprise access to leading AI tools Get to Know Scribd, Inc. About Scribd, Inc. Life at Scribd, Inc. We want our interview process to be accessible to everyone. You can inform us of any reasonable adjustments we can make to better accommodate your needs by emailing [email protected] about the need for adjustments at any point in the interview process. Scribd, Inc. is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage people of all backgrounds to apply, and believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.
Posted 4 weeks
Senior Machine Learning Engineer
Scribd, Inc. - Jacksonville, FL
Scribd, Inc. is on a mission to advance human understanding. Our four products — Scribd, Slideshare, Everand, and Fable — help billions of people across the globe move beyond access and into insight, application, and expertise. Culture at Scribd, Inc. We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer. We believe the best work happens when individual flexibility is balanced with meaningful community connection. Scribd Flex empowers employees to choose the workstyle and location that support their best performance, while committing to intentional in-person moments that strengthen collaboration and culture. Occasional in-person attendance is required for all Scribd, Inc. employees, regardless of location. So what are we looking for in new team members? At Scribd, Inc., we hire for “GRIT.” Traditionally defined as the intersection of passion and perseverance toward long-term goals, GRIT reflects the mindset we expect from every employee. For us, it also serves as a practical framework for how we work: setting and achieving Goals, delivering Results within your role, contributing Innovative ideas and solutions, and strengthening the broader Team through collaboration and attitude. This posting reflects an approved, open position within the organization. About the team: Our Machine Learning team builds both the platform and product applications that power personalized discovery, recommendations, and generative AI features across Scribd, Slideshare, and Everand. ML teams works on the Orion ML Platform – providing core ML infrastructure, including a feature store, model registry, model inference systems, and embedding-based retrieval (EBR). MLE team also works closely with Product team – delivering zero-to-one integrations of ML into user-facing features like recommendations, near real-time personalization, and AskAI LLM-powered experiences Role Overview: We are seeking a Senior Machine Learning Engineer to lead the design, architecture, and optimization of high-impact ML systems that serve millions of users in near real time. In this role, you will: Drive technical direction for both platform and product-facing ML initiatives. Lead complex, cross-team projects from conception to production deployment. Mentor other engineers and establish best practices for building scalable, reliable ML systems. Influence the roadmap and architecture of our ML Platform. Tech Stack: Our Machine Learning team uses a range of technologies to build and operate large-scale ML systems. Our regular toolkit includes: Languages: Python, Golang, Scala, Ruby on Rails Orchestration & Pipelines: Airflow, Databricks, Spark ML & AI: AWS Sagemaker, embedding-based retrieval (Weaviate), feature store, model registry, model serving platforms, LLM providers like OpenAI, Anthropic, Gemini, etc. APIs & Integration: HTTP APIs, gRPC Infrastructure & Cloud: AWS (Lambda, ECS, EKS, SQS, ElastiCache, CloudWatch), Datadog, Terraform Key Responsibilities: Lead the design and architecture of ML pipelines, from data ingestion and feature engineering to model training, deployment, and monitoring. Own the technical direction of core ML Platform components such as the feature store, model registry, and embedding-based retrieval systems. Collaborate with product software engineers to deliver ML models that enhance recommendations, personalization, and generative AI features. Guide experimentation strategy, A/B testing design, and performance analysis to inform production decisions. Optimize systems for performance, scalability, and reliability across massive datasets and high-throughput services. Establish and uphold engineering best practices, including code quality, system design reviews, and operational excellence. Mentor and coach ML engineers, fostering technical growth and collaboration across the team. Work with leadership to align technical initiatives with long-term ML strategy. Requirements: Must Have 6+ years of experience as a professional ML or software engineer, with a proven track record of delivering production ML systems at scale. Proficiency in at least one key programming language (preferably Python or Golang; Scala or Ruby also considered). Expertise in designing and architecting large-scale ML pipelines and distributed systems. Deep experience with distributed data processing frameworks (Spark, Databricks, or similar). Strong cloud expertise (AWS, Azure, or GCP) and experience with deployment platforms (ECS, EKS, Lambda). Proven ability to optimize system performance and make informed trade-offs in ML model and system design. Experience leading technical projects and mentoring engineers. Bachelor’s or Master’s degree in Computer Science or equivalent professional experience. Nice to Have Experience with embedding-based retrieval, large language models, advanced recommendation or ranking systems. Experience building or leading development of feature stores, model serving & monitoring platforms, and experimentation systems. Expertise in experimentation design, causal inference, or ML evaluation methodologies. Contributions to open-source ML/AI tooling or infrastructure. Why Join Us As a Senior ML Engineer at Scribd, you will shape the future of our ML systems, from foundational platform capabilities to cutting-edge AI applications. You’ll work with rich multimodal data (text, audio, images), state-of-the-art retrieval and recommendation technologies, and partner with a talented, cross-functional team to deliver personalized, impactful experiences for millions of users. At Scribd, Inc., your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. San Francisco is our highest geographic market in the United States. In the state of California, the reasonably expected salary range is between $157,500 [minimum salary in our lowest geographic market within California] to $230,000 [maximum salary in our highest geographic market within California]. In the United States, outside of California, the reasonably expected salary range is between $129,500 [minimum salary in our lowest US geographic market outside of California] to $220,000 [maximum salary in our highest US geographic market outside of California]. In Canada, the reasonably expected salary range is between $165,000 CAD[minimum salary in our lowest geographic market] to $218,000 CAD[maximum salary in our highest geographic market]. We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a competitive equity ownership, and a comprehensive and generous benefits package. Working at Scribd, Inc. Are you currently based in a location where Scribd, Inc. can employ you? Employees must have their primary residence in or near one of the following cities. This includes surrounding metro areas or locations within a typical commuting distance: United States: Atlanta | Austin | Boston | Dallas | Denver | Chicago | Houston | Jacksonville | Los Angeles | Miami | New York City | Phoenix | Portland | Sacramento | Salt Lake City | San Diego | San Francisco | Seattle | Washington D.C. Canada: Ottawa | Toronto | Vancouver Mexico: Mexico City Benefits at Scribd, Inc. Scribd Flex (flexible work model) Comprehensive health, dental, and vision coverage Mental health support and disability coverage Generous paid time off, including vacation, sick time, holidays, winter break, volunteer time, and sabbaticals Paid parental leave and family support benefits Retirement matching and employee equity Learning and development programs and professional growth opportunities Wellness and home office stipends Complimentary access to the Scribd, Inc. suite of products Enterprise access to leading AI tools Get to Know Scribd, Inc. About Scribd, Inc. Life at Scribd, Inc. We want our interview process to be accessible to everyone. You can inform us of any reasonable adjustments we can make to better accommodate your needs by emailing [email protected] about the need for adjustments at any point in the interview process. Scribd, Inc. is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage people of all backgrounds to apply, and believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.
Posted 4 weeks
Director, Customer Operations
Scribd, Inc. - Jacksonville, FL
Scribd, Inc. is on a mission to advance human understanding. Our four products — Scribd, Slideshare, Everand, and Fable — help billions of people across the globe move beyond access and into insight, application, and expertise. Culture at Scribd, Inc. We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer. We believe the best work happens when individual flexibility is balanced with meaningful community connection. Scribd Flex empowers employees to choose the workstyle and location that support their best performance, while committing to intentional in-person moments that strengthen collaboration and culture. Occasional in-person attendance is required for all Scribd, Inc. employees, regardless of location. So what are we looking for in new team members? At Scribd, Inc., we hire for “GRIT.” Traditionally defined as the intersection of passion and perseverance toward long-term goals, GRIT reflects the mindset we expect from every employee. For us, it also serves as a practical framework for how we work: setting and achieving Goals, delivering Results within your role, contributing Innovative ideas and solutions, and strengthening the broader Team through collaboration and attitude. This posting reflects an approved, open position within the organization. Overview: We're seeking an experienced Director of Customer Operations to lead both the strategic vision and day-to-day execution of this critical function. The right candidate translates company objectives into measurable operational outcomes while building and developing high-performing teams. We're looking for a leader who views AI not just as a tool for efficiency, but as a fundamental shift in how we engage with our community - someone who will lead the transition from traditional support to an AI-first operation that scales our reach while deepening human connection with our audiences. Responsibilities: Strategy, Vision & Business Leadership Define and own the long-term vision and strategy for Customer Operations (or C-Ops), aligned with company priorities, outlined H1 department initiatives and growth objectives. Translate company goals into clear annual and quarterly operating plans, success metrics, and priorities for C-Ops. Serve as a strategic partner to executive leadership, shaping reviews, operating rhythms, and performance reporting. Advocate for C-Ops across the organization, securing resources, tooling, and organizational support. Monitor industry trends, emerging technologies, and AI advancements to continuously evolve the C-Ops operating model. Operational Ownership: BPO, Quality & Scalability Own BPO strategy and performance, including overall responsibility for the BPO relationship, onboarding, training, QA frameworks, and KPI accountability. Ensure consistent, high-quality customer experiences across all touchpoints. Drive operational efficiency, cost-to-serve optimization, and scalable processes while maintaining quality and compliance standards. Establish clear accountability models and continuous improvement mechanisms across partners and teams. Technology, AI & Support Architecture Own the Customer Operations technology ecosystem, including Zendesk, Forethought, Help Center, and future tooling investments. Lead the evolution from traditional support infrastructure to an AI-augmented operation that scales our capacity while deepening customer relationships. Drive AI-powered operational excellence: leverage technology for agent augmentation, real-time quality monitoring, intelligent routing, and predictive issue detection. Shift the team from reactive ticket management to proactive experience optimization: identifying and resolving customer pain points before they escalate. Champion a "support-first" approach to product development. Partner with Product and Engineering to embed self-service capabilities and intuitive design into our products from the ground up, reducing friction before customers need to reach out. Data, Analytics & Voice of the Customer Own the C-Ops data strategy, establishing KPIs, dashboards, and reporting that drives strategic decisions across the organization. Serve as the organization's voice of the customer. Synthesize insights from support interactions, app store reviews, social listening, and user feedback into actionable intelligence that shapes product roadmaps, marketing messaging, and business priorities. Oversee mission-critical compliance programs including CAP/DMCA takedowns, working closely with Legal and Trust & Safety teams to maintain rigorous standards while exploring opportunities for AI-enabled efficiency and scale. Build measurement frameworks that go beyond traditional support metrics (CSAT, FRT) to track what matters: AI deflection effectiveness, cost-per-resolution, impact on customer lifetime value, and leading indicators of churn risk. Team Leadership & Organizational Health Lead and develop senior managers and leaders across the C-Ops organization, holding them accountable for outcomes and growth. Build a strong leadership bench through hiring, onboarding, coaching, and career development. Foster a culture of ownership, innovation and high performance in a team in a distributed environment. Establish effective operating rhythms, meeting cadences, and planning processes that enable focus and execution. Qualifications: 10+ years of experience in customer operations, support or customer experience, with at least 5 years leading managers. Experience in high-growth subscription or content platforms is a major plus. Strong track record of building high-performing, distributed support teams. A builder mindset with deep understanding of modern support technology and proven ability to champion AI integration - from automation and intelligent routing to quality monitoring - as part of a cohesive operational strategy. Proven ability to lead an organization through a significant technological transition (e.g., migrating to an AI-first model) while maintaining high team morale and performance. Proven experience partnering with Product and Engineering teams to influence the core product roadmap based on operational data. Understanding of DMCA compliance and copyright protection frameworks, with a vision for how AI can automate and improve these mission-critical workflows. At Scribd, Inc., your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. San Francisco is our highest geographic market in the United States. In the state of California, the reasonably expected salary range is between $136,000 [minimum salary in our lowest geographic market within California] to $220,000 [maximum salary in our highest geographic market within California]. In the United States, outside of California, the reasonably expected salary range is between $112,000 [minimum salary in our lowest US geographic market outside of California] to $209,000 [maximum salary in our highest US geographic market outside of California]. In Canada, the reasonably expected salary range is between $142,500 CAD[minimum salary in our lowest geographic market] to $181,500 CAD[maximum salary in our highest geographic market]. We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a competitive equity ownership, and a comprehensive and generous benefits package. Working at Scribd, Inc. Are you currently based in a location where Scribd, Inc. can employ you? Employees must have their primary residence in or near one of the following cities. This includes surrounding metro areas or locations within a typical commuting distance: United States: Atlanta | Austin | Boston | Dallas | Denver | Chicago | Houston | Jacksonville | Los Angeles | Miami | New York City | Phoenix | Portland | Sacramento | Salt Lake City | San Diego | San Francisco | Seattle | Washington D.C. Canada: Ottawa | Toronto | Vancouver Mexico: Mexico City Benefits at Scribd, Inc. Scribd Flex (flexible work model) Comprehensive health, dental, and vision coverage Mental health support and disability coverage Generous paid time off, including vacation, sick time, holidays, winter break, volunteer time, and sabbaticals Paid parental leave and family support benefits Retirement matching and employee equity Learning and development programs and professional growth opportunities Wellness and home office stipends Complimentary access to the Scribd, Inc. suite of products Enterprise access to leading AI tools Get to Know Scribd, Inc. About Scribd, Inc. Life at Scribd, Inc. We want our interview process to be accessible to everyone. You can inform us of any reasonable adjustments we can make to better accommodate your needs by emailing [email protected] about the need for adjustments at any point in the interview process. Scribd, Inc. is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage people of all backgrounds to apply, and believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.
Posted 4 weeks
Part Time Literacy Program Specialist-GED
City of Jacksonville, FL - Jacksonville, FL
Job Description The Jacksonville Public Library is seeking a part-time GED Instructor reporting to the Literacy Program Manager. Benefits are not offered for this position. Some Saturdays are required. This is professional work in planning, developing, implementing, and maintaining literacy assistance programs. The work requires knowledge of educational and instructional principles, practices, methods, and techniques, needs assessment and computer-assisted instructional programs and software. Examples of Work Develops lessons, organizes content, and conducts small group, literacy training classes. Conducts student recruitment and assessment. Schedules classes and case manages student progress through the program. Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience. Compiles and interprets statistical data. Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience. Assists with maintaining appearance standards by reporting facilities issues and picking up litter on library grounds. Operates standard office equipment such as personal computer using word processing, spreadsheet, database, and other related software. Assists with maintaining appearance standards by reporting facilities issues and picking up litter on library grounds. Demonstrates proficiency in the City of Jacksonville’s competencies. Performs related work as required. Knowledge, Skills and Abilities Knowledge of educational and instructional principles, practices, methods, and techniques to include adult learning process and teaching methods. Knowledge of educational needs assessments. Knowledge of computer-assisted instructional programs and associated software and hardware. Skill in interviewing and data gathering techniques. Skill in determining appropriate course of instruction for meeting program participant's needs. Ability to communicate effectively both verbally and in writing. Ability to collaborate with others on tasks and projects. Ability to maintain effective working relationships. Ability to assign, monitor and review the work of others. Ability to compile and interpret statistical data. Ability to operate standard office equipment such as personal computer using word processing, spreadsheet, database, and other related software. Depending on assignment, must have ability to travel between various locations to meet the assignments of the position. Open Requirements/Supplemental Information Four years of education and/or professional level experience teaching youth and adults 16 years of age or older. Preferred: At least one year of GED teaching experience. DOE Teaching certification and/or advanced degree. LICENSING/CERTIFICATION/REGISTRATION: Depending on assignment, a valid driver's license may be required and must be maintained during employment in this class. Depending on assignment, must qualify for prior to appointment, obtain, and maintain during employment a City of Jacksonville Public Driver Certification. A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make “[email protected]” a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process please refer to the Frequently Asked Questions on the website. Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled. If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference. If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to: Florida Department of Veterans Affairs Attention: Veterans’ Preference Coordinator 11351 Ulmerton Road, Suite 311-K Largo, FL 33778-1630 Email: [email protected]
Posted 4 weeks
Accreditation and Survey Specialist | Accreditation-Joint Commission North | Day
UF Health - Jacksonville, FL 32217
Overview: Full Time Position Monday - Friday 8:00am - 5:00pm This position is responsible for the facilitation of the accreditation continuous survey readiness plan including support of on-site surveys, scheduled and unscheduled. The position collaborates with departmental leadership to respond to accreditation and survey related inquiries from entities such as The Joint Commission (TJC), Centers for Medicare and Medicaid Services (CMS), State of Florida Agency for Healthcare Administration (AHCA) and other specialty accrediting/certifying bodies as assigned. The position utilizes a variety of tools, including on-line sites, to assist the organization to maintain survey readiness and respond to requests from regulatory/accrediting/certifying bodies. Qualifications: Required Education: Bachelor's degree Preferred Education: Completion of a clinical training program such as nursing, pharmacy, respiratory care, medical technologist, etc. Required Licensure/Certifications: N/A Preferred Licensure/Certifications: Certified Professional in Healthcare Quality (CPHQ) preferred. Required Experience: Minimum of two years of experience in an acute care hospital setting is required. Preferred Experience: Knowledge of The Joint Commission standards, Medicare Conditions of Participation and Florida Statutes is preferred. Experience with coordination of survey and accreditation processes is preferred. Knowledge of analytic techniques and metrics used in analysis of health care data is preferred. Experience in data analysis and reporting is preferred. Necessary Skills: 1. Customer Service-this position will respond to multiple requests from leaders within the organization as well as from outside entities. Must be able to respond quickly and graciously to requests for information and standards interpretation. Responses are often required in presentation format. 2. Interpersonal skills-this position will respond effectively to inquiries and produce unbiased analysis of controversial or complex topics. Strong communication skills are required. 3. Ability to maintain confidentiality-this position will have access to high level, sensitive, confidential, data. Must be able to maintain this data in a confidential manner. 4. Organizational Skills - must be highly skilled in managing mutiple priorities and project management. 5. Proficiency in Microsoft Office (Word, Excel, Access, Powerpoint). 6. The ability to read, analyze and interpret complex documents. 7. The ability to deal with both abstract and concrete concepts . 8. The ability to manage web-based databases. 9. The ability to apply principles of logical or scientific thinking to a wide range of problems. Age of Patients Served: N/A
Posted 4 weeks
Retail Field Operations Inspector
NIM Research Corporation - Jacksonville, FL 32205
Perfect position for the person who wants. . . A flexible work schedule An opportunity to work independently outside of an office environment An opportunity to travel If this interests you, continue reading. We are seeking motivated, professional, full-time Retail Field Inspectors. In this role, you will be responsible for completing extensive questionnaires regarding the condition of convenience retail facilities and management's compliance with company standards. All aspects of the location are measured from the physical condition of the property to food safety to customer service. Inspectors introduce themselves to store managers upon arrival and review the survey results with retail associates and managers. The Inspector's ability to build and maintain strong relationships with store personnel are essential to achieve the goals of this program. Our Field Inspectors travel the country to provide our clients with the information needed to make effective decisions in managing their businesses. Work schedules and coverage areas are individually planned for each Inspector to ensure that both the individual Inspector and clients' needs are met. Our client locations are spread out from coast to coast. Applicants must be able to travel continuously from 14 days to 3 weeks in a month as the duration of work varies by geographic location. ESSENTIAL FUNCTIONS: Completion of reports on location Review of survey results with store management Strict adherence to deadlines Daily transmission of completed reports Daily communication with Project Director QUALIFICATIONS: Independent, self-motivated and organized Detail-oriented with ability to multi-task Effective communicator with capability to positively interact with retail store management and retail associates Relationship-building skills Goal-oriented with drive to consistently meet or exceed program objectives Experienced in using hand held device and digital camera and able to upload images Basic proficiency with Windows computers such as sending and receiving email, attaching files to email, downloading files, creating folders and sorting spreadsheets Professional demeanor and appearance in representing New Image Marketing Resourceful in working with maps to create efficient routes At ease driving and capable of locating clients' locations in all areas of the US, including rural and major metro areas. Capable of traveling 14 days to 3 weeks in a month Motivated to complete project guideline review and assessment for chosen project(s) Physical Requirements: The physical demands described here are representative of those that must be met by a Field Auditor to successfully perform the essential functions of this assignment. While performing the duties of this assignment, the Field Auditor is frequently required to operate a computer using both hands; stand and /or walk for up to 8 hours in a retail environment; sit; reach with hands and arms; read, talk and hear; count and perform basic arithmetic functions. Technical Requirements: Access to a computer, preferably a laptop Core computer skills including internet browser navigation, email and MS Excel Complete guideline reviews for chosen project(s). The guideline review and assessment takes approximately 3 to 5 days and is paid. About Our Company: New Image Marketing Research Corporation is a market research company that provides comprehensive and accurate intelligence to retail organizations nationwide. Since 1989, we have provided comprehensive and effective programs for quality assurance, franchise compliance, pricing strategies, market analytics, demographics, mapping, employee engagement surveys, rewards/incentives fulfillment, consulting and a variety of other valuable services to diverse industries including retail, food service, petroleum, convenience and telecommunications. Job Type: Full-time Pay: $45,000.00 - $65,000.00 per year Willingness to travel: * 100% (Required) Work Location: In person
Posted 4 weeks
Business Operations Leader
Wabtec - Jacksonville, FL
Job Description How will you make a difference? The purpose of the Business Operations Leader role in LADM is to drive operational excellence in the overall business performance to help deliver high value-add solutions to our customers with appropriate business profitability, cost efficiency, and quality through the use of consistent metrics, tools, and processes, and sharing of best practices across the LADM portfolio, in alignment with the rest of the Digital Intelligence business. You will collaborate with business leaders and cross functional peers to build and communicate operational metrics and processes, organizational strategies, resource planning strategies, integration & synergy plans, and research & development (R&D) investment plans to drive profitable growth and organizational harmonization in alignment with the strategic priorities of the Digital Intelligence business. This role will report to the Group Vice President. What will your typical day look like? Create and drive an operating structure for the Group Vice President to improve visibility to and execution of business operations, including all regions, functions, product lines, and customers for LADM. Develop and monitor metrics to drive execution in the overall organization, manage monthly operating rhythms, perform detailed data analysis, and deliver executive-level reports and presentations that address budget adherence, variances, resourcing needs, skill gaps, etc. Drive visibility and transparency of LADM projects globally and use of consistent and standard tools, metrics, and dashboards across all projects, aligned with DI expectations. Drive the use of AI tools to improve the efficiency of routine administrative tasks Provide critical insights and trends in the project portfolio and recommend appropriate interventions and escalations to avoid surprises. Manage the Risk and Opportunity portfolio across the entire portfolio and recommend proactive actions for mitigation as well as release of contingencies Develop, implement, and drive systems of accountability – including priority deployment - across the staff and organization to ensure the business achieves its growth targets and delivers on financial metrics. Lead and partner on special projects and initiatives of strategic importance to the Group Vice President and business leaders on the staff. Autonomously drive initiatives and anticipate potential challenges that could cause the business to miss its targets, acting to mitigate those potential risks and capitalize on opportunities Autonomously lead and partner with teams to identify and execute on business and productivity improvement projects that improve the team’s ability to execute and/or decrease costs to improve profitability. Collaborate cross-functionally with HR, P&L Leaders, and Finance leaders to solve complex problems related to resource supply & demand scenarios, budget changes, project schedules, operating plan management, and strategic planning as needed. Support managers with vendor management and sourcing needs for professional services, staff augmentation, and SW licenses and tools. Be the primary interface between engineering and sourcing and strategic suppliers for engineering needs. Partner with HR Managers to coach and support managers on contingent worker compliance standards. You may also be asked to perform other duties outside of your function or trade, for which adequate training will be provided if necessary. Relocation assistance may be provided if eligibility requirements are met. Wabtec will only employ those who are legally authorized to work in the U.S. for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable) and fitness for duty test (as applicable). Qualifications What do we want to know about you? Basic Qualifications: Bachelor's Degree in Finance/Business Administration, or Engineering, or other relevant major from an accredited four-year university or college Strong analytical skills for evaluating information carefully and solving complex problems Highly motivated person who is passionate about collaborating with others to drive business results and can motivate others to do the same to improve the organization Strong organizational skills A team player who is open-minded, proactive, and process-driven Change agent with strong credibility and influence in the organization Proven experience influencing teams without direct management responsibilities Outstanding leadership, organizational, and problem-solving skills Excellent presentation skills, both in terms of preparing presentation materials and verbally communicating messages High attention to detail and impeccable time management skills Preferred Qualifications: Master’s degree in Engineering, Business Administration, or equivalent Railroad/Signaling experience Proficiency in commonly used tools in engineering, like Rally, Confluence, Clarity, Power BI (or equivalent tools) Able to make quality decisions with available information and move the business forward Proven organizational, interpersonal, and leadership skills Proven stakeholder management skills Strong oral and written communication skills Ability to make effective executive-level presentations Additional Information Our job titles may span more than one career level. The salary rate for this role is currently $104800-149300 The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at mywabtecbenefits.com. Other benefit offerings for this role may include annual bonus, if eligible. What could you accomplish in a place that puts People First? At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you. Who are we? Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com. Culture powers us and the possibilities. We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress. We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - we’ve got you.
Posted 4 weeks
Membership and Retention Coordinator
EHP - Jacksonville, FL 32202
*About EHP Inc | The Employer’s Choice* At EHP, we’ve revolutionized the way businesses can provide healthcare options to their employees beyond the typical major medical plans. We offer a cutting-edge benefits plan utilizing innovative technology that leads the way in making health services more accessible. Our mission is to empower employers with the tools to provide their teams with top-tier healthcare and streamlining the process across the board. *Job* *Description* We are seeking a talented *Membership and Retention Coordinator* to join our close-knit team and provide exceptional support to our valued customers. The Membership and Retention Coordinator focuses on maintaining and improving lasting relationships within our core customer base. This individual will be responsible for maintaining loyalty by maximizing customer satisfaction, mitigating potential issues and employing timely resolutions, and identifying areas for service improvement. A successful candidate will have exceptional customer service skills, strong communication abilities, and top-tier conflict resolution skills. The ideal candidate is highly organized, people-focused, and comfortable working with data, communication tools, and cross-functional teams. *Responsibilities * * Provide multi-tier customer support to all members * Communicate quickly and effectively with brokers * Serve as a communications liaison between EHP’s internal team, customers, and brokers * Determine and execute problem-solving solutions upon issue arisal * Delegate and escalate service requests and/or conflicts appropriately * Develop and maintain customer/member retention strategies * Evaluate existing strategies and determine areas for customer service improvement * Assist in recording SOP development documents * Perform relevant data entry and analysis * Conduct service calls to customers and brokers * Perform relative administrative duties as needed * Collaborate with EHP’s internal team to provide reports and communicate corresponding updates/progress * Utilize EHP’s internal technology systems *Requirements* * High school diploma or equivalent * *3-5 years of customer success, membership services, retention, or relative role* * *Experience within the healthcare benefits/medical insurance space* * *Billing background strongly preferred* * *Healthcare insurance license strongly preferred* * Proficiency in utilizing Excel or Sheets, computers, CRM databases, Microsoft Office, and Google applications * Exceptional conflict resolution skills * Proficiency in managing broker and member relationships with a customer-first mindset * Strong verbal and written communication skills * Excellent time management, prioritization, and organizational skills * Ability to work independently and as part of a team Pay: From $50,000.00 per year Benefits: * Dental insurance * Health insurance * Health savings account * Vision insurance Application Question(s): * How many years of customer service experience do you have? * Do you have or have you had a health insurance license? * How many years of employee benefits or healthcare benefits experience do you have? Work Location: In person
Posted 4 weeks
Oracle – OFSAA Solution Architect – Manager
PwC - Jacksonville, FL
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In Oracle data and analytics at PwC, you will utilise Oracle's suite of tools and technologies to work with data and derive insights from it. You will be responsible for tasks such as data collection, data cleansing, data transformation, data modelling, data visualisation, and data analysis using Oracle tools like Oracle Database, Oracle Analytics Cloud, Oracle Data Integrator, Oracle Data Visualization, and Oracle Machine Learning. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Business Application Consulting team you will design and implement innovative data architecture strategies that meet current and future business needs. As a Manager you will lead teams and manage client accounts, focusing on strategic planning and mentoring junior staff while driving project success and maintaining exceptional standards. This role offers the chance to enhance your leadership style, motivate and inspire others, and embrace technology and innovation to deliver remarkable results. Responsibilities - Foster a culture of innovation and technology adoption within the team - Analyze complex data systems to identify improvement opportunities - Develop strategic plans that support team and client goals - Encourage collaboration and open communication among team members What You Must Have - Bachelor's Degree - 7 years of experience What Sets You Apart - Preferred field(s) of study: Computer Science, Computer and Information Science, Information Technology, Management Information Systems preferred - Certification(s) preferred: AWS Certified Solutions Architect, AWS Data Engineer, Google Professional Cloud Architect, Oracle Cloud Infrastructure OCI, GCP Data Engineer Microsoft Certified: Azure Solutions Architect Expert, Azure Data Engineer Associate, Snowflake Core, Snowflake Databricks Data Engineer Associate - Experience utilizing, designing and leading data programs with one or more of the following products: Oracle OFSAA, OAC, Power BI,ÊPower Query, Amazon AWS (Redshift and Related Toolsets) and/or Microsoft Azure - Demonstrating proficiency in data architecture strategies - Developing and documenting data models and architecture guidelines - Working with stakeholders to translate data requirements - Building and optimizing ETL/ELT pipelines for data processing - Implementing data integration solutions using cloud services - Monitoring and troubleshooting data workflows for quality - Knowledge of data governance and security practices The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines #LI-Hybrid
Posted 4 weeks
Oracle Cloud Analytics (FDI/FAW) – Senior Associate
PwC - Jacksonville, FL
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In Oracle data and analytics at PwC, you will utilise Oracle's suite of tools and technologies to work with data and derive insights from it. You will be responsible for tasks such as data collection, data cleansing, data transformation, data modelling, data visualisation, and data analysis using Oracle tools like Oracle Database, Oracle Analytics Cloud, Oracle Data Integrator, Oracle Data Visualization, and Oracle Machine Learning. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Oracle Data and Analytics team you lead the business requirements, data requirements, data analysis, and testing for data strategy, data roadmap, and data solution implementation projects. As a Senior Associate you analyze complex problems, mentor others, and maintain rigorous standards. You focus on building client relationships and developing a deeper understanding of the business context, while navigating increasingly complex situations to grow your personal brand and technical knowledge. Responsibilities - Lead business and data requirements for data strategy projects - Conduct data analysis and oversee testing for implementation projects - Mentor team members and maintain elevated standards - Build and nurture client relationships - Develop a profound understanding of the business context - Navigate complex scenarios to grow personal and technical proficiency - Use firm methodologies and technology resources to deliver solutions - Assure the quality of deliverables through proactive review What You Must Have - Bachelor's Degree - 4 years of experience What Sets You Apart - Leading business requirements and data analysis - Documenting data flows and architecture - Experience utilizing, designing and leading data programs with one or more of the following products: Oracle FAW/FDI, OAC, Power BI, Power Query, Amazon AWS (Redshift and Related Toolsets) and/or Microsoft Azure - Supporting technology and data solution assessments - Managing deadlines, risks, and issues - Knowledge of ETL/Data Integration and BI/Analytics - Experience with Data Warehouse/Data Marts systems - Simplifying complex processes for reliability - Creating a positive team environment - Providing candid, meaningful feedback The salary range for this position is: $77,000 - $202,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines #LI-Hybrid