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Technology Services
Posted 3 weeks
Client Support Consultant II
Allstate Insurance - Jacksonville, FL 32202
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Client Support Consultant II is the liaison between independent agents and Allstate Dealer Services (ADS). The Client Support Consultant II works directly with the Independent Agent Sales Team (Regional Sales Managers, Account Relationship Managers) and high-volume Agent/agency accounts through direct in-bound calls, out-bound calls, email correspondence and onsite visits when needed. Responsibilities include triaging and completing high volume service requests, collaborating with key stakeholders to research and resolve complex issues within their scope of responsibility, effectively applying critical thinking skills and business knowledge to facilitate issue resolution. Key Responsibilities Coordinates pricing, set ups, and exceptions, with agent, Field Sales Team and internal subject matter experts in Product Management, Participation, and Risk, for new account implementation and maintenance. Provides industry leading customer service (timely, accurate and efficient) in all interactions with the Sales Team, Independent Agents and their agencies and other internal stakeholders; must be able to manage multiple inquiry sources including, but not limited to queue telephone calls, direct telephone calls and e-mail correspondence Responsible for conducting peer quality audit reviews for producer setup actions which have downstream financial impacts. Ensure incoming work requests related to producer setup are accurate, completed, and configured in all applicable systems within required timeframes, provide accurate and complete status updates to management and applicable internal/external customers (e.g. Agents, Sales team) in a timely manner. Participates in ADS training to keep current with ADS philosophy and curriculum. Attends ADS events to build and strengthen relationships with the Independent Sales Team and Agents. Executes outbound call campaigns and monthly status calls to provide status on open issues, reinforce marketing messages, communicate critical business changes, new programs, etc. to impacted independent agents and their business offices. Applies critical thinking skills to isolate issues, identify root causes and coordinate the resources necessary to completely resolve and when possible, prevent issues from recurring in the future. Actively promotes agent/dealer self-service capabilities (e.g., e-business, e-cancels, ACH). Participates in product launches and facilitates agency training for assigned accounts. #LI-JH1 Skills Customer Service, Data Analysis, Detail-Oriented, Management Reporting, Phone Support, Problem Resolution, Strategic Collaborations Compensation Compensation offered for this role is 56,000.00 - 92,000.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Posted 3 weeks
Loss Prevention Specialist Intern 2026
Amazon.com - Jacksonville, FL
DESCRIPTION Loss Prevention Internship This role is a 10 week internship starting in the Summer of 2026. Amazon is looking for college students with high potential who are ready to own their impact in Amazon Operations as a Loss Prevention Intern. As a Loss Prevention Intern, you will have the opportunity to own your impact by leading the effort to efficiently and effectively provide security services and asset protection (to include people, buildings, equipment, data, & intellectual property) in a designated fulfillment center (FC). The Loss Prevention Intern is a key member of the Security and Loss Prevention organization, reporting to the Loss Prevention Manager whom is responsible for the facility and aids interns in a project benefiting the team. The Loss Prevention Intern may also assist the cross functional teams within the site including Human Resources, Finance, Corporate Audit, Security Services-Retail/CS/Corp, WW Physical Security Systems and Design, and Inventory Control Quality Assurance. The Loss Prevention Intern’s primary responsibility will be supporting the efforts of the Loss Prevention team in the implementation of standardized, cost effective and efficient security services program for their assigned FC(s). This will be measured by agreed upon objectives and metrics related to key areas such as the level and quality of customer service provided, access and inventory control effectiveness, the protection of the FC’s employees and visitors and improvements to non-security department related productivity such as business continuity, product and equipment dependability, continuous flow, etc. What is fulfillment you ask? Fulfillment is how we refer to completing or fulfilling a customer’s Amazon.com order and the acts of picking, packing, shipping and delivering their order to meet or exceed their expectations! Our Operations workflow can be broken three major lanes: first mile - where the product is housed and ready for your order; second mile - where your order is hauled to your area; and last mile - when the product is delivered to your door. Please note that all lanes have slight building variations, but one thing is constant, our vision and dedication to the customer. Program Quick Facts & Locations: · The position is NOT a corporate role and will be located in a Fulfillment Center, Sort Center, Delivery Station, or other warehouse environment · Term: 10 weeks during the summer of 2026 · Must be willing to relocate nationwide for the summer with relocation assistance (position location is most heavily weighted on business need but will also take into account individual location preference) · Competitive Salary, Relocation and Housing Assistance · An offer for full time employment may be given after the internship Key job responsibilities · Drive Standard Work and Continuous Improvement through an intern project · Ensure internal controls per Sarbanes Oxley (SOX) requirements related to your area are fulfilled. · Assist with investigations of internal and external theft and fraud. · Manage access controls within the assigned FC to reduce the risk of unauthorized data access. · Inspire performance excellence on the part of all security services team members. · Align performance and actions with and clearly articulate the vision and values of the organization and the department. · Meet or surpass your objectives that align with security service model. · Serve as department’s liaison for facility management keeping them abreast of key issues, strategies and the department’s performance. · Drive process improvements and increase efficiency. · Identify, promote and implement security best practices in a designated FC. · Effectively partner with internal customers in evaluating current and future security services, processes and initiatives. · Coordinate data collection through database polling or data entry from multiple FCs and conduct analysis generating strategic and tactical interpretations. Job Elements (to be performed with or without accommodation): · Must be able to stand/walk for up to 10-12 hours · Walking in/ around the warehouse with great frequency; many facilities are over a quarter mile in length · Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation) · Regular bending, lifting, stretching and reaching both below the waist and above the head · Lift and move totes up to 49 pounds each · A driver’s license is strongly recommended due to the remote nature of many internship locations A day in the life As a member of the AMER Region Loss Prevention Team, you will be responsible for leading the effort to efficiently and effectively provide security services and asset protection to protect People, Product and Data within your site (or Region). You will execute this through daily partnerships with critical site, and regional, leaders across Operations, Workplace Health & Safety (WHS), PxT, Employee Relations, RME and more. You will be an expert across multiple operational disciplines in order to drive efficiency and loss reduction efforts. Amazon's LP and shrink reduction efforts are supported by the Global Security Operations (GSO) team through the creation of an overall global strategy designed to optimize resources and leverage technology to mitigate product loss and maintain customer satisfaction. The Loss Prevention Team often collaborates with external partners, including law enforcement agencies, private investigators, and security vendors, to enhance security measures and investigate incidents. The composition and structure of a Loss Prevention Team can vary depending on the size and industry of the organization. However, their collective efforts are essential for protecting company assets, reducing losses, and maintaining a secure business environment. About the team Global Security Operations (GSO) is the global organization that supports field Loss Prevention and is designed to support Amazon’s Worldwide Operations, as well as affiliate and retail businesses, by creating and maintaining a work environment that is both prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. We accomplish this by creating policy and implementation guidelines; training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance. BASIC QUALIFICATIONS · Currently enrolled pursuing a Bachelor’s degree with a conferral date between December 2026 and August 2027 · Working towards a degree in Criminology, Criminal Justice, Asset Protection, or other related field with interest in a career in Loss Prevention PREFERRED QUALIFICATIONS · Experience with physical security systems, investigation techniques, effective oversight of contract security officers, or distribution center loss mitigation techniques. · Organized and detail oriented. Accuracy is something you strive for. · Ability to thrive in an ambiguous environment. · Ability to motivate self and others to meet deadlines. · Strong verbal and written communication skills. Confidence when public speaking or writing a paper. · The ability to dive deep into data and provide thought-provoking, workable business solutions. · Comfortable working in a fast-paced and multi-tasking environment. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The starting rate for this position is $19.08/hr. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.
Posted 3 weeks
Demand Planner
Ferguson - Jacksonville, FL 32219
Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in. Job Title: Demand Planner The Demand Planner is responsible for generating a baseline demand forecast at the business group level by using data driven statistical information and intelligence from cross-functional teams, including sales, finance, procurement, and marketing to increase forecast accuracy and lower bias. This position will interact will all levels of the organization, as well as external customers, to build collaboration and create alignment to improve service level and minimize excess inventory. The Demand Planner should be able to challenge assumptions, analyze risks and opportunities, assist in reviewing new product launches, and analyze demand transitions for obsolete product. Location: This position is based out of our office in Newport News, VA. Please note, we offer a hybrid work model with 3 days in office (Tuesday-Thursday) and 2 days remote (Monday, Friday). Responsibilities: Use demand planning software and statistical forecasting techniques to develop a rolling, 18 months forecast at the business group level. Follow a regimented monthly cadence to collaborate and collect input from Category Management, Marketing, Business Leaders, Sales, Supply Chain, and Finance to obtain forecast alignment and consensus. Lead the assigned Demand Review meeting in the monthly S&OP cycle to report on all forecast changes, collaborate with participants and challenge areas of the forecast that do not align with the trends and analysis presented by the planning team. Serve as a coach and mentor to the business unit to educate the organization on the benefits of demand planning and S&OP. Run reporting on forecast accuracy, forecast bias, and forecast evolution. Improve forecast accuracy by analyzing forecast errors and recommending and implementing appropriate action plans. Participate in Annual Planning and Strategic Planning activities that impact the long-term plan for assigned categories. Maintain documentation and standard operating procedures for demand planning processes and systems. Collaborate with Supply Planning and the Replenishment team to optimize inventory flow to reduce risk, eliminate constraints, and decrease lead times on key items. Participate in or lead projects related to data driven supply chain optimization, planning system improvements, master data strategy, etc. Preferred Qualifications: 3+ years of demand planning experience preferred. Bachelor’s degree or equivalent in Supply Chain, Business, Engineering, or related analytical subject area preferred. Experience planning demand for imported products (long lead time) is preferred Excellent leadership, communication, and collaboration skills. Has strong analytical skills with the ability to scrutinize and break down facts and concepts in a fast-paced environment. Strong presentation skills and ability to build positive relationships across the organization. Intermediate knowledge of Microsoft Office Excel preferred. Logility Planning software experience preferred. SQL database skills a plus. PowerBI proficiency preferred. At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! - Pay Range: - $3,375.00 - $7,333.70 - Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles. - This role is Bonus or Incentive Plan eligible. - Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements. - The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Equal Employment Opportunity and Reasonable Accommodation Information
Posted 3 weeks
Quality Assurance Analyst I
SportsMEDIA Technology Corp - Jacksonville, FL 32256
Who is a QA Analyst I at SMT? Do you love solving complex problems? Do you have past experience working in a QA or software testing environment? Do you enjoy knowing the “why” and “how” that makes applications work? Are you a big fan of the basketball, hockey, tennis as well as other sports? If you answered yes to these questions, we've got the right opportunity for you as a QA Analyst I at SMT! As a QA Analyst, you would work within SMT’s Technology Services department to support software development and product management through rigorous testing and troubleshooting methods for our technology. This opportunity requires exceptional attention to detail, curiosity and problem solving, strong written communication and documentation abilities. This is a hybrid position based out of our Jacksonville, FL office. What is Your Daily Impact at SMT? As a QA Analyst, you will be responsible for testing and deploying innovative new product releases. You will also tackle troubleshooting customer-reported field issues for existing product releases. As part of your utilizing both off-the-shelf and SMT internally developed test tools to execute these responsibilities, as well as building, verifying, maintaining, and troubleshooting product installers. Additional responsibilities include: Performing manual, functional and regression testing of SMT base products Isolating, replicating, and documenting defects and verify fixes Creating product test checklists, scripts, scenarios and end-to end test plans Using high-level (acceptance test) tools for automated testing of SMT base products Identifying test requirements from specifications prior to the development of a given product or feature Creating clear, concise, detail-oriented acceptance test suites (sets of scripts) Writing front-end tests prior to the development of a given product Working within multiple Scrum teams to test project-related software and to build install scripts Supporting customers dynamically in the field with periodic on-call responsibilities and troubleshooting customer software issues in the field Providing thorough and accurate written and verbal updates to managers What Do You Bring to SMT? Here are some of the key skills and experiences we are looking for in our next teammate: Bachelor’s degree in Computer Science, Technology, Engineering, or a related field, or comparable industry experience 2+ years’ experience with software QA and using automated test tools preferred API testing experience is preferred 2+ years’ experience with an agile (Scrum)-based test-driven software development life cycle preferred Fundamental understanding of major sports, particularly basketball, hockey and tennis. Strong attention to detail, analytical and problem-solving skills to efficiently working problems to resolution A self-motivated mentality with stellar time management and organizational skills Professional communication skills, both verbal and written A positive “can-do” attitude when troubleshooting or problem solving Ability to: Work well in a fast-paced and ever-changing environment Learn new base products and testing techniques Multi-task and maintain attention to detail Independently research and respond to technical questions and issues Independently, quickly, and efficiently identify and solve technical problems Quickly learn new concepts, industry trends, and technologies What Can SMT Offer You? Your work will directly contribute to sports broadcast products enjoyed by millions of fans across the world. You will get to tell your family and friends, “Hey, I helped build that!” You will get to work in a highly collaborative and supportive environment and get to partner with some of the tops minds in the sports technology field. This is a full-time position, which included the following featured benefits: Medical, dental and vision insurance Paid time off + 10 Company paid holidays Company Paid Life Insurance Short-term and long-term disability Flexible Spending and Health Savings Accounts Access to mental health services 401K Pet insurance and more Who is SMT? SMT is the leader in real-time data and graphics solutions for the biggest events in sports. From the famous Yellow First Down Line to leading-edge analytics, virtual enhancements and behind-the-scenes tools like video board production and talent prompters, SMT powers the fan experience across every screen and stadium. For over 40 years, we’ve helped shape the broadcast and in-venue presentation of the Olympics, Super Bowls, Triple Crowns, tennis Grand Slams, golf majors, NASCAR, NHL, NBA, NCAA tournaments and more. But we’re more than our tech: Our team thrives on the adrenaline of live sports. We travel together, work hard together and form lifelong bonds along the way. Whether we’re launching graphics during a game or hitting the lanes for our bowling league, we’ve got each other’s backs. Are you ready to be a game changer? Learn more at SMT.com or follow us on social. Are you ready to join the SMT Team and become a Game Changer? Apply Now! SMT provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Please let us know when you apply if you need any assistance during the recruiting process due to a disability. SMT participates in E-Verify.
Posted 3 weeks
Senior Lead Geotechnical Engineer
WSP - Jacksonville, FL
Our Business We are a global leader in environmental consulting with world-class expertise in environmental, social and governance (ESG), climate resiliency & sustainability (CRS), and earth sciences. Combined we have over 80,000 multidisciplinary professionals worldwide collaborating daily to protect and conserve natural landscapes, create firm foundations for communities to stand on, and champion sustainable development to combat climate change. As part of the team, you will have access to an unparalleled network of resources and endless opportunities to collaborate on exciting projects with diverse teammates from across the globe. This Opportunity WSP is currently initiating a search for a Senior Lead Geotechnical Engineer for the US Mine Waste Team in Florida. This individual would be involved in projects with our US Mine Waste Team and be a part of a growing organization that is uniquely positioned to solve our client’s most challenging projects. In this role you will have the opportunity to work as a part of a regional team on challenging mining, heavy civil, and geotechnical projects. #GlobalMining Your Impact Working within our Mine Waste team on civil and geotechnical engineering projects for the mining industry Lead and direct project team on engineering tasks such as: Geotechnical field investigations Site and material characterization Design of tailing storage facilities including grading, storage capacity, and construction quantity evaluations Slope stability, seepage, consolidation, liner system, and deformation analyses to support facility designs Surface water management analysis and facility designs Preparing technical reports that document field and laboratory investigations, engineering analyses, and facility designs Assisting with the preparation of project design packages including technical drawings, specifications, project schedules, and cost estimates Working on domestic and international assignments Working with and leading multi-disciplinary project teams Supporting technical proposals and designing work packages in response to client needs Managing the work of entry-level engineers Independently manage projects according to client-approved scopes of work and deliver high quality reports on time and within budget subject to senior review and oversight Comply with company and client safety guidelines and site-specific procedures Assist in the preparation and implementation of site Health and Safety Plans (HASPs). Work collaboratively with other engineers and planners on projects with infrastructure authorities on Federal, State, regional, and locally funded improvement and development projects. Exercise responsible and ethical decision-making regarding company funds, resources and conduct, and adhere to WSP’s Code of Conduct and related policies and procedures. Perform additional responsibilities as required by business needs. Who You Are Required Qualifications Bachelor’s degree in engineering, or closely related discipline (or equivalent experience). 15+ years of relevant post education experience in engineering discipline and prior civil design experience. Critical thinking and problem-solving skills required to apply technical knowledge to reach conclusions from testing results, data collation, statistical analysis and arriving at the most effective, economical, and logical solution. Strong analytical skills including the ability to complete engineering calculations and analyses. Strong written and verbal communication skills. Have relevant experience in conducting and/or managing engineering tasks such as Geotechnical field investigations, Site and material characterization, Design of facilities including grading, storage capacity, and construction quantity evaluations, Slope stability analysis, Seepage modeling, Deformation analyses to support facility designs, and Surface water management analysis Familiarity with discipline-specific analysis and design software (i.e., SEEP/W, SLOPE/W, AutoCAD, Civil 3D, etc.). Professional Engineering license required or ability to get within one year of joining WSP. Capable interpersonal and communication skills when interacting with others, expressing ideas effectively and professionally to an engineering and non-engineering audience. Effective self-leadership with attention to detail, results orientation, and managing multiple priorities in a dynamic work environment. Ability to learn new techniques, perform multiple tasks simultaneously, follow instruction, work independently, and comply with company policies. Proficiency with technical writing, office automation, software, technology, math principles, predictive models, spreadsheets, and tools. Project management experience with small to mid-level projects including scoping, and tracking hours and expenses for project work commensurate with years of experience. Ability to work both independently and on teams. Comfortable working in remote settings Proven track record of upholding workplace safety and ability to abide by WSP’s health, safety and drug/alcohol and harassment policies. Ability to work schedules conducive to project-specific requirements that may extend beyond the typical workweek. Ability and willingness to travel. Occasional travel may be required depending on project-specific requirements. Preferred Qualifications Master’s degree in civil or geotechnical engineering, or an equivalent field of study Professional Engineer License #LI-MC2 About WSP WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper. www.wsp.com WSP provides a flexible and agile workplace model while meeting client needs. Employees are also afforded a comprehensive suite of benefits including medical, dental, vision, disability, life, and retirement savings focused on providing health and financial stability throughout the employee’s career. At WSP, we want to give our employees the challenges they seek to grow their careers and knowledge base. Your daily contributions to your team will be essential in meeting client objectives, goals and challenges. Are you ready to get started? WSP USA (and all of its U.S. companies) is an Equal Opportunity Employer Race/Age/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Disability or Protected Veteran Status. The selected candidate must be authorized to work in the United States. NOTICE TO THIRD PARTY AGENCIES: WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
Posted 3 weeks
Independent Assessment and Review Analyst
SoFi - Jacksonville, FL
Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role SoFi is seeking an energetic, analytic, and intellectually curious Independent Assessment & Review Analyst to join our Fraud Risk team. This role - as part of the 2nd Line of Defense - will conduct assessments of the fraud program design and operational effectiveness, evaluating prevention, detection, and response capabilities, including processes, tools, skills and staffing. Additionally, the person in this role will look to ensure alignment with industry best practices and compliance with regulatory standards as well as identifying exposure to fraud across business units, products, and channels making sure vulnerabilities are recognized and understood. The ideal candidate will have experience in risk management and/or analytic strategy and will be an agile learner, think strategically, and possess strong communication and problem-solving skills. By joining SoFi, you'll become part of a forward-thinking company that is transforming financial services for the better. We offer the excitement of a rapidly growing startup with the stability of an industry leading leadership team. What you'll do: · Conduct fraud 1st line program assessments, in part querying against large relational databases · Improve fraud program resilience by delivering data-driven actionable feedback and recommendations · Monitor the implementation of recommended improvements and the ongoing evolution of the program to meet dynamic fraud landscapes and regulatory changes · Record discrepancies between existing controls and the level of risk protection required, highlighting areas where enhancements are needed · Assess the impact of new products and initiatives to the fraud risk appetite, conducting reviews and providing effective challenge · Review and assess fraud forecasts and forecasting methodologies, providing strategic insights and recommendations to further enhance accuracy What you'll need: · Bachelor's degree with 2+ years experience in risk management or analytic strategy within the financial services industry preferred · Exceptional interpersonal, verbal and written communication skills · Strong collaboration, organizational skills, and attention to detail · Must be self-motivated with the ability to work independently or within a group · Intellectually curious. You adapt to change, embrace bold ideas, ask questions, test assumptions, and challenge conventional thinking · Strong analytical and problem-solving skills, with the ability to analyze complex issues, develop innovative solutions, and make data-driven decisions · Proficiency in data analysis and deriving meaningful insights for decision-making · Ability to work under tight deadlines · Ability to manage multiple initiatives and competing priorities, meet deadlines, and adapt to change · Proficiency with Google Suite and/or Microsoft Office products · Strong team player Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected]. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
Posted 3 weeks
Analyst Lead, Managed Service
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the role of a Service Manager: The Service Manager is the primary owner of the operational service relationship for assigned clients, accountable for delivering a reliable, well‑governed, and transparent service experience. Acting as the single point of accountability, the Service Manager coordinates across support, engineering, change, and incident teams to manage escalations, ensure SLA adherence, and drive timely issue resolution. This role combines strong client communication, operational oversight, and proactive risk management, using performance data and service reviews to identify improvement opportunities and maintain client trust and confidence. Please note: This is a full-time position with a required hybrid schedule in the location posted. Schedule: Monday - Friday 8:00 am to 6:00 pm with an on-call rotation Onsite: Tuesdays, Wednesdays & Thursdays Current and future sponsorship are not available for this position About the Team: The Service Manager works closely with cross‑functional teams including Incident Management, Engineering, Change, Product, and Client Success to ensure seamless service experience for clients. The team is responsible for overseeing day‑to‑day operational service delivery at FIS managing incidents, risks, service performance, and client communications across complex financial services environments. Together, they act as trusted partners to clients, ensuring service stability, transparency, and continuous improvement. Own the day‑to‑day operational service relationship for assigned clients, serving as the primary point of accountability for service performance, escalations, and client communication. Coordinate across internal support, engineering, incident, and change teams to manage incidents, mitigate risk, and ensure contracted service levels are consistently met. Use service data, trends, and client feedback to drive issue resolution, service improvements, and ongoing operational stability for FIS clients. What You Bring: Experience & Expertise: Experience in Service Delivery, IT Service Management, or client‑facing operational roles, with a strong understanding of incident, problem, change, and SLA management in enterprise environments. Demonstrated ability to manage client escalations, work across cross‑functional technical teams, and communicate effectively at both operational and executive levels. Core Skills: Strong ownership mindset, critical thinking, and the ability to prioritize under pressure. Excellent written and verbal communication skills, with the ability to translate technical issues into clear, business‑focused messaging for clients and stakeholders. Work Expectations: Standard business hours with participation in an on‑call rotation as needed to support major incidents or escalations; occasional after‑hours or weekend work may be required during service events. Limited travel may be required (generally low and client‑dependent). Added Bonus if You Have: Experience working in financial services or enterprise‑scale environments, supporting mission‑critical systems and regulated clients. Familiarity with ServiceNow or similar ITSM platforms, including reporting and performance trend analysis. ITIL certification or exposure to formal IT service management frameworks, change governance, or service improvement initiatives. What we offer you: A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Analyst Senior, Supplier Management
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the role: This role plays a pivotal role in driving supplier management program activities across FIS, aligning with business objectives, mitigating risks and driving performance excellence. The position bridges internal business units, suppliers and strategic partners to ensure value delivery, compliance and innovation. About the team: Join our growing Supply Chain Management team today! You'll have the exciting opportunity to support and coordinate relationships with key suppliers and supplier contacts, line of business (LOB) and Supply Chain Management (SCM) stakeholders. You'll be responsible for the implementation of processes, tools, reports & detailed analysis to support initiatives that enhance our organizational capability to execute supplier management activities that minimizes and mitigates risk, optimizes performance, and strengthens supplier relationships. What you'll be doing: Vendor Portfolio Management Understand category strategies, build and provide input to the overall vendor portfolio, considering overall FIS business and category objectives. Partner with Category Leads to identify optimal number of vendors for each subcategory, including Preferred, and set targets for volume and spend percentage Identify key vendors to be managed by Supply Chain Management (SCM) within assigned Category group (“in-scope vendors”) Drive vendor optimization activities with Category, including use of Preferred Vendors Provide input to vendor onboarding/inactivation decisions Support category & subcategory reporting along with vendor-level relationship reporting Relationship Manage relationships with FIS process partners, Vendors, and internal business stakeholders Understand services provided by in-scope vendors including breadth and depth of services, FIS business relationships, business users, incident history, client impact etc. Maintain accurate information about in-scope vendors, partnering with Vendor Management teams to ensure source systems are up to date Provide input to build and maintain understanding of, and champion overall Vendor Management program requirements. Act as subject matter expert within Supply Chain Management and for business users supported, including delivering education and developing tools to facilitate core processes Risk (Regulations, Financial and Operational) Validate services and relationship risk assessments and ensure complete and updated Monitor and evaluate operational and key risk indicators (KRIs) to ensure they meet contractual obligations and quality standards Support performance failure recovery efforts by facilitating the collection of fees and vendor rebates/credits in alignment with contract terms Support business users and Category teams to resolve contractual issues and enable recourse actions for Vendor breaches Support risk and incident remediation, facilitate periodic reviews of risk acceptance, and escalate Vendor issues as needed Track identified risks and incidents, manage risk acceptance reviews, and enable risk and incident reporting Performance Manage, or closely partner with designated business vendor owner, in-scope vendors including strategy alignment, risk and reward management, relationship development, shared goals, and collaboration, business reviews, monitoring of Service Level Agreements (SLAs) or other performance measures, identifying issues and driving remediation actions, including escalation where needed Understand all applicable performance for in-scope vendors and identify measurement methodologies Create and own 360° snapshots for all in-scope vendors Support innovation and sustainability initiatives by participating in sessions, prioritizing ideas, and assisting with business case development and tracking of implementation activities & actions What you bring: Exceptional skills related to MS Office (especially Excel & PowerPoint) Knowledge of procurement and supply chain system experience and system implementation experience Knowledge of supply chain or procurement functions and procedures Knowledge of supplier/vendor relations Knowledge of project management methods and techniques Excellent verbal and written communication skills to technical and non-technical audiences of various s levels in the organization, e.g., executive, management, individual contributors Excellent problem solving, team and time management skills managing multiple deadlines for self and others Proficiency to operate independently What we offer you: At FIS, you can grow your career as far as you want to take it. Here’s what else we offer: Opportunities to make an impact in fintech Personal and professional learning Inclusive, diverse work environment Resources to give back to your community Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Analyst Lead, Supplier Management
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description JR0306415 Analyst Lead, Supplier Management As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the role: This role plays a pivotal role in driving supplier management program activities across FIS, aligning with business objectives, mitigating risks and driving performance excellence. The position bridges internal business units, suppliers and strategic partners to ensure value delivery, compliance and innovation. About the team: Join our growing Supply Chain Management team today! You'll have the exciting opportunity to support and coordinate relationships with key suppliers and supplier contacts, line of business (LOB) and Supply Chain Management (SCM) stakeholders. You'll be responsible for the implementation of processes, tools, reports & detailed analysis to support initiatives that enhance our organizational capability to execute supplier management activities that minimizes and mitigates risk, optimizes performance, and strengthens supplier relationships. What you'll be doing: Vendor Portfolio Management Understand category strategies, build and provide input to the overall vendor portfolio, considering overall FIS business and category objectives. Partner with Category Leads to identify optimal number of vendors for each subcategory, including Preferred, and set targets for volume and spend percentage Identify key vendors to be managed by Supply Chain Management (SCM) within assigned Category group (“in-scope vendors”) Drive vendor optimization activities with Category, including use of Preferred Vendors Provide input to vendor onboarding/inactivation decisions Support category & subcategory reporting along with vendor-level relationship reporting Relationship Manage relationships with FIS process partners, Vendors, and internal business stakeholders Understand services provided by in-scope vendors including breadth and depth of services, FIS business relationships, business users, incident history, client impact etc. Maintain accurate information about in-scope vendors, partnering with Vendor Management teams to ensure source systems are up to date Provide input to build and maintain understanding of, and champion overall Vendor Management program requirements. Act as subject matter expert within Supply Chain Management and for business users supported, including delivering education and developing tools to facilitate core processes Risk (Regulations, Financial and Operational) Validate services and relationship risk assessments and ensure complete and updated Monitor and evaluate operational and key risk indicators (KRIs) to ensure they meet contractual obligations and quality standards Support performance failure recovery efforts by facilitating the collection of fees and vendor rebates/credits in alignment with contract terms Support business users and Category teams to resolve contractual issues and enable recourse actions for Vendor breaches Support risk and incident remediation, facilitate periodic reviews of risk acceptance, and escalate Vendor issues as needed Track identified risks and incidents, manage risk acceptance reviews, and enable risk and incident reporting Performance Manage, or closely partner with designated business vendor owner, in-scope vendors including strategy alignment, risk and reward management, relationship development, shared goals, and collaboration, business reviews, monitoring of Service Level Agreements (SLAs) or other performance measures, identifying issues and driving remediation actions, including escalation where needed Understand all applicable performance for in-scope vendors and identify measurement methodologies Create and own 360° snapshots for all in-scope vendors Support innovation and sustainability initiatives by participating in sessions, prioritizing ideas, and assisting with business case development and tracking of implementation activities & actions What you bring: Exceptional skills related to MS Office (especially Excel & PowerPoint) Knowledge of procurement and supply chain system experience and system implementation experience Knowledge of supply chain or procurement functions and procedures Knowledge of supplier/vendor relations Knowledge of project management methods and techniques Excellent verbal and written communication skills to technical and non-technical audiences of various s levels in the organization, e.g., executive, management, individual contributors Excellent problem solving, team and time management skills managing multiple deadlines for self and others Proficiency to operate independently What we offer you: At FIS, you can grow your career as far as you want to take it. Here’s what else we offer: Opportunities to make an impact in fintech Personal and professional learning Inclusive, diverse work environment Resources to give back to your community Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Warehouse Supervisor
Amentum - Jacksonville, FL 32212
Amentum, a global leader in critical mission support, engineering, technology, and national security solutions, is seeking a Warehouse Supervisor to support a government contract award based at Mayport in Jacksonville, Florida. The Logistics/Warehouse Supervisor is responsible for the effective and efficient operations of the warehouse and logistics inventory systems and processes. Employ cutting edge industry strategies, analysis and methods to effectively manage a warehouse comprised of industrial parts, supplies and materiel valued between $500,000 to $950,000 and a crew of between 3 and 4 hourly employees. Essential Duties & Job Functions: Coordinates customer support services including the operations of prescribed supply issue points and stockroom functions. Efficiently utilize Maximo for inventory recording and management. Analyze and adjust inventory levels to adhere to Just-In-Time (JIT) practices when feasible. Use Microsoft Excel and PowerPoint to track and report progress. Coordinate the disposal of excess inventory, replenish stock levels within set control limits, and process returns. Oversee supply support functions such as staging, delivery, requisitioning, and expediting services. Monitor internal controls to ensure accuracy of item records and support documentation for inventory and stock control. Plans, directs, and coordinates Material Management operations. Monitor the shelf life of materials to ensure they are used or sold before expiration. Adhere to the company-wide Safety program to maintain a safe, accident-free environment. Review, direct, and oversee departmental operations, recommending improvements as needed. Forecast resource requirements and submit budget recommendations. Prepare reports on inventory analysis, effectiveness metrics, and tracking strategies for management review. Promotes quality and customer service both internally and externally to Amentum. Develops and implements Supply Chain Management strategies to include demand planning, forecasting, materials requisition and receiving. Coordinates material supply with materials demand. Able to introduce and maintain Bar Coding processes to Supply operations. Maintain optimal stocking levels and material locations to support operations, aiming to reduce overall stock levels in coordination with management. Ensure product availability through effective inventory management, including planning, stock positioning, and monitoring product age/life. Establish, implement, and report metrics to measure the success and effectiveness of the inventory management system, providing up-to-date metrics daily as required. Provide proactive leadership to a team of 3 to 4 personnel. Perform other duties as assigned. Accountable For: The proper use of tools and equipment commonly used in the logistics field. Completing all mandated training requirements per government and management directives. Timely and cost-effective performance of duties. Timely completion and accuracy of all departmental work. Dealing with a variety of people in a professional, courteous manner in diversified situations. Adherence to established company safety policies and good industrial and office safety practices. Compliance with company Standard Operating Procedures and Personnel policies and procedures. Having the ability to work well under pressure. Coordinating and directing the work of others. Communicating effectively orally and in writing. Ensuring compliance with company safety regulations. Physical Requirements (Activities performed during a typical day) Walking: Moderate Sitting: Frequent Standing: Frequent Bending/Stooping: Moderate Climbing: Occasional Lifting: Up to 25 lbs. Compensation Details: $80000 The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws. Benefits Overview: Our health and welfare benefits are designed to support you and your priorities. Offerings include: Health, dental, and vision insurance Paid time off and holidays Retirement benefits (including 401(k) matching) Educational reimbursement Parental leave Employee stock purchase plan Tax-saving options Disability and life insurance Pet insurance Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits. Original Posting: 04/22/2026 - Until Filled Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.