Job Results
Technology Services
Posted 3 weeks
Part-Time Literacy Program Specialist-GED
City of Jacksonville, FL - Jacksonville, FL
Job Description The Jacksonville Public Library is seeking a part-time GED Instructor reporting to the Literacy Program Manager. Benefits are not offered for this position. Some Saturdays are required. This is professional work in planning, developing, implementing, and maintaining literacy assistance programs. The work requires knowledge of educational and instructional principles, practices, methods, and techniques, needs assessment and computer-assisted instructional programs and software. Examples of Work Develops lessons, organizes content, and conducts small group, literacy training classes. Conducts student recruitment and assessment. Schedules classes and case manages student progress through the program. Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience. Compiles and interprets statistical data. Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience. Assists with maintaining appearance standards by reporting facilities issues and picking up litter on library grounds. Operates standard office equipment such as personal computer using word processing, spreadsheet, database, and other related software. Assists with maintaining appearance standards by reporting facilities issues and picking up litter on library grounds. Demonstrates proficiency in the City of Jacksonville’s competencies. Performs related work as required. Knowledge, Skills and Abilities Knowledge of educational and instructional principles, practices, methods, and techniques to include adult learning process and teaching methods. Knowledge of educational needs assessments. Knowledge of computer-assisted instructional programs and associated software and hardware. Skill in interviewing and data gathering techniques. Skill in determining appropriate course of instruction for meeting program participant's needs. Ability to communicate effectively both verbally and in writing. Ability to collaborate with others on tasks and projects. Ability to maintain effective working relationships. Ability to assign, monitor and review the work of others. Ability to compile and interpret statistical data. Ability to operate standard office equipment such as personal computer using word processing, spreadsheet, database, and other related software. Depending on assignment, must have ability to travel between various locations to meet the assignments of the position. Open Requirements/Supplemental Information Four years of education and/or professional level experience teaching youth and adults 16 years of age or older. Preferred: At least one year of GED teaching experience. DOE Teaching certification and/or advanced degree. LICENSING/CERTIFICATION/REGISTRATION: Depending on assignment, a valid driver's license may be required and must be maintained during employment in this class. Depending on assignment, must qualify for prior to appointment, obtain, and maintain during employment a City of Jacksonville Public Driver Certification. A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make “[email protected]” a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process please refer to the Frequently Asked Questions on the website. Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled. If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference. If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to: Florida Department of Veterans Affairs Attention: Veterans’ Preference Coordinator 11351 Ulmerton Road, Suite 311-K Largo, FL 33778-1630 Email: [email protected]
Posted 3 weeks
PwC Technology – Product Manager
PwC - Jacksonville, FL
At PwC, our people in software and product innovation focus on developing cutting-edge software solutions and driving product innovation to meet the evolving needs of clients. These individuals combine technical experience with creative thinking to deliver innovative software products and solutions. In product management, you will be the general manager of commercial and internal products. You will sit at the intersection of the business, user experience, and the technologies that solve our customer and end-user problems; confirming they meet market demands and drive business growth. You will design, develop and manage activities for a specific product or group of products from product definition and planning through production, release, and end of life. Your involvement will last throughout all stages of a product’s lifecycle including modifications, upgrades, maintenance of the product or product line. For commercial products, it also includes commercialization, go-to-market planning, sales, and other key business support activities. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the IT Project Management team you are expected to guide and shape the product culture of PwC Technology by defining a product management framework and conducting related training sessions for product practitioners at various levels. As a Senior Manager you are expected to lead large projects, innovate processes, and maintain operational excellence while interacting with clients at a senior level to drive project success. You are also expected to serve as a strategic advisor, leveraging your specialized knowledge and technical acumen of industry-leading business trends, the firm’s client service offerings, and professional industry networks to deliver quality results to clients and provide strategic input into the firm’s business strategies. Responsibilities - Lead large projects and confirm their successful execution - Define and implement a product management framework - Conduct training sessions for product practitioners - Identify and resolve inconsistencies in product management - Build and grow a community of practice - Coach and mentor product team members - Serve as a strategic advisor leveraging specialized knowledge - Maintain operational excellence through process innovation What You Must Have - High School Diploma - 6 years of experience in experience in Product Management/Product Delivery and/or related experience What Sets You Apart - Bachelor's Degree preferred - AIPMM Product Manager or work experience equivalent, Advanced Scrum Product Owner (A-CSPO) - Leading product management processes - Designing and delivering product solutions - Empowering and growing product management teams - Managing change within product culture - Applying design thinking principles - Collaborating cross-functionally in product development - Coaching and mentoring product managers The salary range for this position is: $91,000 - $321,500. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
Posted 3 weeks
Senior Analyst, Implementation Consultant
Intercontinental Exchange - Jacksonville, FL 32246
Overview: Job Purpose The Consultant for ICE Mortgage Technology’s Data & Document Automation solution participates through the full project lifecycle by understanding client business and technical requirements, developing solutions, configuring, and testing. The Consultant is the day-to-day resource that works with customer resources to deliver and/or consult on the overall solution. Responsibilities Perform delivery activities such as analysis, design, configuration, documentation, testing, post implementation support and issue resolution. Provide knowledge around ICE product features and functions and make necessary best practice recommendations. Interact with client and demonstrate understanding of their business and technical needs. Facilitate sessions and drive consensus on approach and best practice solutions for ICE products. Lead projects to completion. Conduct testing and training with client users. Work closely with the client’s project team, project team members, and internal resources such as product management, engineering, and technical support. Knowledge and Experience 3+ years of experience in consulting Mortgage Industry operational and/or mortgage underwriting experience is a plus Knowledge of loan origination solutions Must have excellent communication and writing skills Excellent at understanding the problem before solving Manage time and deadlines Work in a cross-team collaboration model Willingness to travel to client sites as needed -: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Posted 3 weeks
Fund Reporting and Treasury Specialist II
Deloitte - Jacksonville, FL 32202
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Fund Reporting and Treasury Specialist you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery. Manage risk, and unlock new levels of financial and operational excellence. Work you'll do The Fund Reporting and Treasury Delivery Specialist is responsible for coordinating all aspects of financial reporting and treasury functions for the client's suite of funds. This includes oversight of statements, fee calculations, reconciliations, payments, and compliance. The Specialist collaborates with internal teams, vendors, and auditors to ensure accurate, timely, and compliant fund reporting, leveraging automation tools to enhance process efficiency and reduce risk. Lead the preparation, review, and delivery of fund financial statements (40 Act and non-40 Act funds), partnering with administrators and auditors. Oversee monthly and quarterly fund reporting cycles, including calendar setup, deliverable tracking, and exception management. Coordinate pre-cycle planning, policy reviews, and communication of regulatory/industry changes. Direct asset-based fee and waiver calculations using different tools / applications; reconcile expenses and resolve discrepancies. Manage the drafting and dissemination of fund accounting policies, including ongoing updates for changing standards. Serve as escalation point for audit coordination and support all regulatory registration and disclosure filings (e.g., N1A). Maintain, enhance, and document processes for workflow automation and knowledge transfer-addressing key person risk and business continuity. Participate in and support the transition to new technologies and managed services models. Foster a collaborative, non-hierarchical team approach to speed decision-making and accountability. Perform reconciliations and variance analysis for income and yield projections within the PAY application, following SOP Execute PAY account maintenance and new account onboarding activities per SOP Identify, investigate, and support resolution of forecast inaccuracies and data issues, including: expected vs. actual income/yield analysis, data anomaly review, SMARTS book price analysis, PAY BI vs. PAY data reconciliations, and key metric monitoring Produce scheduled and ad hoc reporting for PAY users, including yield forecast reporting, forecasted yield change attribution and commentary, canned PAY reports, custom scenario analyses, and other custom forecasts Draft Section 19(a) Day 20 and Day 27 initial notice requirements and financial statement disclosures; prepare draft look-back analyses, key metrics, and commentary for review/approval Analyze and prepare monthly 19(a) notices and deliver to the Reg Doc team; monitor and back-test 19(a) expected vs. actual income per SOP Draft and update Financial Reporting and Financial Statement 19(a) templates for review/approval Support PAY user and stakeholder inquiries by providing draft data analysis and security-level forecasting methodology support Support portfolio management requests by providing security- and portfolio-level analysis that informs yield expectations and distribution impacts Support PAIR/NEST oversight, Alternatives PAY activities, and related data monitoring/control checks as assigned The Team Our Finance Transformation team serves as a trusted advisor and thought partner to CFOs, finance leaders, and executive clients. We leverage Deloitte's comprehensive capabilities, assets, and insights to deliver innovative, market-driven solutions. Our mission is to help clients modernize their finance functions, enhance financial and operational performance, manage financial and audit risks, drive organizational change, and become strategic business partners within their organizations. Our Finance Operate offering provides continuous operation of the finance function, seamlessly extending the capabilities of our Finance Transformation Advise and Implement portfolio. Qualifications Required 4+ years' experience in fund financial reporting, treasury operations, or asset management. Deep knowledge of regulatory requirements (SEC, N1A), fund structures, and audit/attestation processes. Strong experience with workflow management, automated calculation tools, and reconciliation processes. Proven leadership, process documentation, and cross-functional collaboration skills. Detail-oriented, analytical, and comfortable with high-volume, deadline-driven cycles . Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience; CPA or advanced credential preferred. Limited immigration sponsorship may be available Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred Qualifications Active CPA License Audit experience in the alternative investments industry is a plus Independent thinker and resourceful problem solver with an ability to exercise mature judgment Takes ownership and drives toward a successful outcome Can see the big picture and naturally looks for what other client problems the team can solve Ability to work independently and in teams to manage multiple task assignments Strong oral and written communication skills; including presentation, interpersonal communication, and facilitation skills Brings a genuine approach to day-to-day dealings that includes the highest ethical standard Acting as a leader in a team environment Ability to manage multiple partners including internal and external stakeholders Experience of working with teams across multiple geographies For individuals assigned and/or hired to work in California, Colorado, Hawaii, Illinois, Jersey City NJ, Maryland, Minnesota, Nevada, New York state, Washington State, and Washington, DC, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to {insert location} and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $93,000 to $149,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
Posted 3 weeks
AI Delivery Product Manager – Tax Transformation
Deloitte - Jacksonville, FL 32202
If you are a technology leader excited to transform global tax services with AI and platform innovation, join Deloitte's US Tax Transformation technology team. In this role, you will shape product vision and delivery for AI-enabled tax platforms that reimagine how we serve clients, operate our business, and create value. You will partner with business and technology leaders, translate outcomes into prioritized product features, and lead cross-functional and vendor teams to deliver high-quality capabilities on schedule. You will drive roadmap execution, track milestones and dependencies, manage risks and issues, and ensure transparent reporting to leadership that advances our technology transformation. Recruiting for this role ends on May 31, 2026. Work you'll do As a Deloitte Tax AI Delivery Product Manager on the Tax Transformation team, you will be responsible for: Leading product delivery from problem definition through release planning, execution, and measurement across cross-functional and vendor teams Translating stakeholder outcomes into prioritized backlogs, acceptance criteria, and release plans using Agile practices Overseeing platform quality through hands-on testing, user experience reviews, and defect/issue management with timely escalation Coordinating scope, sequencing, and sprint planning with Technical Product Owners and engineering to achieve delivery standards and dates Identifying and mitigating delivery risks, dependencies, and blockers; reporting status, milestones, and budget/variance to leadership Serve as the primary client-facing product delivery lead, facilitating executive readouts and working sessions to align stakeholders on roadmap priorities, manage expectations, resolve conflicts, and ensure delivery progress, risks, and decisions are transparently communicated The team Deloitte Tax LLP's Tax Transformation Office (TTO) designs, develops, and deploys innovative enterprise technology, tools, and standard processes that support the delivery of tax services. The team enhances Deloitte Tax LLP's ability to deliver comprehensive, value-added, and efficient tax services to our clients. It is a dynamic group with professionals from tax, technology development, change management, Six Sigma, and project management. The team consults on and executes a wide range of initiatives involving process and tool development and implementation, including training development, engagement management, tool design, and implementation. Qualifications Required: Ability to perform responsibilities in a hybrid work model with in-person presence 2-3 days per week Bachelor's degree in Computer Science, Engineering, Information Technology, Business Administration, or other relevant degree 5+ years experience leading product delivery teams in a software or platform environment with demonstrated stakeholder management Proven ability to lead complex, client-facing stakeholder management-aligning executives and delivery teams on outcomes, scope, priorities, and trade-offs, and driving timely decisions through clear, proactive communication Experience applying artificial intelligence solutions, including large language models (LLMs), retrieval-augmented generation (RAG), and optical character recognition (OCR), to business use cases Ability to travel 20%, on average, based on the work you do and the clients and industries/sectors you serve. Limited immigration sponsorship may be available. One of the following active accreditations obtained: Licensed CPA in state of practice/primary office if eligible to sit for the CPA If not CPA eligible: Licensed Attorney Enrolled Agent AWS Certified Solutions Architect CBAP® - Certified Business Analysis Professional Certified SAFe® Advanced Scrum Master Certified SAFe® Agilist Certified SAFe® Lean Portfolio Manager Certified SAFe® Product Owner / Product Manager Certified SAFe® Scrum Master Certified Scrum Developer (CSD) Certified Scrum Product Owner (CSPO) IASA's Certified IT Architect (CITA) (Level F or A) Microsoft Azure Professional Scrum Product Owner™(PSCPO) - SCRUM.org Program Management Professional (PgMP) Project Management Professional (PMP) Six Sigma (Green or Black Belt) UX or UX Master Certification Preferred: Experience with Azure DevOps and delivery in a software development environment 2+ years experience with Agile methodologies, backlog management, and risk management techniques 1+ years experience coordinating cross-functional teams across time zones Experience designing or reviewing user experience and conducting hands-on testing Certified Azure AI Fundamentals or Azure Azure AI Engineer Associate The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $103,320 to $235,170. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
Posted 3 weeks
Data Modeler
Deloitte - Jacksonville, FL 32202
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Data Modeler you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals. Work you'll do/Responsibilities As a Project Delivery Specialist(PDS) at Deloitte, you will work within an engagement team and be responsible for supporting the overall project goals and objectives. In this role, you will interact with stakeholders and cross-functional teams. It is expected that you will be able to perform independent tasks as well as provide technical guidance to team members, as needed. Optimize physical models for Databricks Lakehouse architecture Conduct data profiling and quality analysis Translate business requirements into logical and physical models Document data model artifacts including models, data dictionaries, and metadata Conduct workshops and present data models to technical and business stakeholders Assist in creating source-to-target mapping documents for ETL processes Establish and enforce data modeling standards and governance frameworks The Team Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and re-engineering operations and processes that are critical to businesses. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation. AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements. Our AI & Data practice offers comprehensive solutions for designing, developing, and operating advanced Data and AI platforms, products, insights, and services. We help clients innovate, enhance, and manage their data, AI, and analytics capabilities, ensuring they can grow and scale effectively. Qualifications Required Data modeling experience (Dimensional modeling required, Plus: 3NF, Data Vault) Deep banking domain knowledge (lending, deposits etc.) Databricks and modern data Lakehouse architecture expertise Advanced SQL and knowledge of ETL pipelines Experience with source-to-target mapping and data lineage documentation Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience Limited immigration sponsorship may be available Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve Preferred Analytical ability to manage multiple projects and prioritize tasks into manageable work products Can operate independently or with minimum supervision Excellent Written and Communication Skills Ability to deliver technical demonstrations Additional Requirements Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
Posted 3 weeks
Special Loans Advisor
Full Potential Solutions - Jacksonville, FL 32256
About Us Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees. We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company. Our Core Values: Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal Our Mission: To create conditions within which people can thrive! Position Summary: The Specialty Loan Advisor (SLA) is responsible for cultivating and maintaining customer relationships within our Specialty Loan Division, with a primary focus on the Business Purpose Loan portfolio. Essential Duties and Responsibilities include the following: Effectively maintain a portfolio of Business Purpose Loans (BPL’s) by providing consistent and optimal support to our external and internal customers with inquiries and needs regarding loan servicing. Cultivate and maintain ongoing customer relationships by providing an advisory role and approach towards every customer’s unique business needs. Receive inbound calls, make outbound calls, provide email and text support to clients, attorneys, business administration, and other authorized parties on the account to achieve 100% customer satisfaction from daily servicing activities. Perform moderately complex administrative, transactional, operational, and customer support tasks including, but not limited to, analyzing and fulfilling requests, preparing and/or procuring documentation. Generate reports and analyze data to determine strategic initiatives needed to maximize customer satisfaction and results. Ensures compliance with company policies and procedures as well as achieving investor requirements. Leverage available resources and technologies to serve our clients with operational excellence and accuracy Achieve production goals (KPI’s- Key Performance Indicators) set by Management. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must possess 3-5 years of direct or related experience in each of the following: Working knowledge of Business Purpose Loans Extensive understanding of escrow, escrow analysis, payment histories, billing, and 1098 statements Expansive knowledge related to cross-collateralized servicing, partial lien release Comprehensive understanding of property preservation, i.e., code violation resolution, hazard claim resolution Excellent attention to detail, strong analytical/resolution skills, and use of sound judgement Ability to multitask, meet deadlines, and stay organized Excellent verbal & written professional communication skills Ability to work in a team environment and independently Strong advisory skills via telephone, email, and other various platforms Competencies: To perform the job successfully, an individual should demonstrate the following: Adaptability - Adapts to changes in the work environment. Manages competing demands. Change the approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events. Business Ethics– Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values. Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication methods.
Posted 3 weeks
Customer Care Specialist I
City of Jacksonville Beach - Jacksonville, FL
CORE PURPOSE AND VALUES Our employees uphold and promote the mission, vision, and core values of the City of Jacksonville Beach. To be successful, an individual must be able to perform the essential functions of the job and demonstrate a strong desire to be a part of our EPIC Team: Empowerment –Enabling employees to achieve work-life balance & professional growth and success Pride – A small coastal city dedicated to displaying a big heart through our commitment to the community Integrity – We hold ourselves, individually and collectively, accountable to our community and our organization Communication – Open & honest dialogue with our community and throughout our organization Teamwork– Working together with our community to achieve common organizational goals. JOB SUMMARY AND ESSENTIAL FUNCTIONS This position performs skilled, technical, customer support-related work in the management of utility accounts for residential, commercial, and specialized services. Performs a range of technical and administrative duties related to utility service initiation, account management, billing inquiries, and dispute resolution; does related work as required. Work is performed under the regular supervision of the Customer Care Supervisor and Customer Accounts Manager. Essential Functions Serves as the primary point of contact for customers requesting new utility service or initiating account terminations, providing clear instructions and effective resolutions. Proactively engages with customers to identify and resolve utility service issues, billing inquiries, and account discrepancies. Analyzes and processes customer information to set up accounts, verify creditworthiness, and establish deposit or security requirements. Offers customers personalized solutions for lowering utility costs, such as scheduling energy audits, or suggesting relevant City programs. Processes payments, validates customer transactions, and ensures proper posting of accounts. Collects payments in-person, assists customers via automated systems, and balances cash drawers daily. Prepares and processes bank deposits, daily reconciliations, and financial reporting, ensuring accuracy in all transactions. Resolves customer disputes with professionalism, using sound judgment and knowledge of City ordinances, utility policies, and billing practices. Assists customers with technical inquiries related to their accounts, energy usage, automated payment systems, and City services. Follows established procedures for troubleshooting and resolving system or service interruptions and escalating more complex issues to senior staff when necessary. Monitors the creation and distribution of utility bills, ensuring timely processing with third-party print and mail services. Prepares and reviews various reports, customer surveys, and statistical analyses. Operates office equipment, including mail processing, check processing systems, and other relevant tools to facilitate day-to-day operations. Works closely with their Team Leads and other team members to ensure smooth operations of the customer service function. Contributes to team meetings and shares feedback on ways to improve processes, service quality, and customer satisfaction. Performs other related tasks as required. QUALIFICATIONS AND PHYSICAL DEMANDS Education and Experience: A high school diploma or equivalent and two years of experience in customer service, office administration, bookkeeping, cashiering, or a related field. Prior experience in utility billing or account management is preferred. Knowledge, Skills and Abilities: Thorough knowledge of standard office equipment and commonly used software applications. Strong skills in communication, with the ability to handle difficult customers professionally and empathetically, even under pressure. Skill in performing basic mathematical computations for billing, payment reconciliation, and financial reporting with speed and accuracy. Ability to manage multiple tasks simultaneously while maintaining high levels of accuracy in a fast-paced environment. Ability to comprehend verbal and written instructions. Ability to handle a high volume of customer inquiries via phone, email, and in-person interactions. Ability to analyze situations and identify potential solutions. Ability to establish and maintain effective working relationships with team members, customers, and other departments. This position is part of the Qualification Advancement Program. To advance to Customer Care Specialist II, an employee must complete two years of service as a Customer Care Specialist I and demonstrate proficiency in all essential functions of the Customer Care Specialist I position. Physical Demands The work is light work requiring the exertion of up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects. The work requires mental acuity including the ability to make rational decisions through sound logic and deductive processes. Additionally, the following physical abilities are required: Hearing: Required to perceive information at normal spoken word levels. Manual Dexterity: Picking, pinching, or otherwise working, primarily with fingers rather than with the whole hand as in handling. Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers. Vocal Communication: Required for expressing or exchanging ideas by means of the spoken word. Visual Acuity: Required for preparing and analyzing written or computer data, determining the accuracy and thoroughness of work, and observing general surroundings and activities. WORK ENVIRONMENT AND OTHER INFORMATION Work Environment The worker is not subject to adverse environmental conditions. Other Information Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description. The job description does not constitute an employment agreement between the City of Jacksonville Beach and the employee and is subject to change by the City as the needs of the City and requirements of the job change.
Posted 3 weeks
Unix System Administrator
Tata Consultancy Services (TCS) - Jacksonville, FL
What You’ll Do • Rapid response to incidents, providing dedicated support to all ‘Change the Bank’ and ‘Run the Bank’ activities for Global Unix infrastructure. • Advanced system tunings to application specific requirements. Systems standardization and automation. • Keeping the Unix environment compliant with the technology roadmap, such as OS & hardware upgrades, 3rd party software upgrades, etc... • Working closely with UNIX engineering and third-party vendors. • Interface with IT and business clients at all levels of the organization • Be part of our follow the sun model (including weekend support): Global Unix team provides round the clock coverage. Some out of hours and weekend work will be required to comply with applicable change windows. Skills You’ll Need • 5+ years of experience with Linux (SLES, OEL or RHEL) and UNIX (Solaris) in system administration: upgrades, patching and configuration management, performance management, troubleshooting, analysis and capacity planning. • 5+ years of experience with Veritas products (VCS and Volume management) on Solaris and Linux • Experience of working with EMC and equivalent enterprise storage products • Strong skills in TCP/IP Networking & advanced systems tuning, network topology and firewalled environments. • Experience installing layered products in a timely fashion, analyzing & troubleshooting complex systems and familiarity with ITSM procedures. • Experience in Perl and Shell scripting writing scripts to automate various tasks. Salary Range: $100,000 to $120,000 per year Location Jacksonville, FL Job Function TECHNOLOGY Role Engineer Job Id 400417 Desired Skills Unix Administration Salary Range $100,000-$120,000 a year Desired Candidate Profile Qualifications : BACHELOR OF COMPUTER SCIENCE
Posted 4 weeks
Senior Software Engineer – Web API Platform
Scribd, Inc. - Jacksonville, FL
Scribd, Inc. is on a mission to advance human understanding. Our four products — Scribd, Slideshare, Everand, and Fable — help billions of people across the globe move beyond access and into insight, application, and expertise. Culture at Scribd, Inc. We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer. We believe the best work happens when individual flexibility is balanced with meaningful community connection. Scribd Flex empowers employees to choose the workstyle and location that support their best performance, while committing to intentional in-person moments that strengthen collaboration and culture. Occasional in-person attendance is required for all Scribd, Inc. employees, regardless of location. So what are we looking for in new team members? At Scribd, Inc., we hire for “GRIT.” Traditionally defined as the intersection of passion and perseverance toward long-term goals, GRIT reflects the mindset we expect from every employee. For us, it also serves as a practical framework for how we work: setting and achieving Goals, delivering Results within your role, contributing Innovative ideas and solutions, and strengthening the broader Team through collaboration and attitude. This posting reflects an approved, open position within the organization. About the Team The Web Platform team is part of our Developer Platform organization and supports our broader Web Modernization efforts across the company. Our mission is to help product teams move faster by providing a scalable, well-designed API foundation that supports modern web architectures. We work across the organization to reduce coupling, improve developer experience, and establish durable integration patterns between frontend experiences and backend systems. We operate with high autonomy and a long-term mandate. The platform we build will shape how teams develop, ship, and evolve our web products over time. About the Role We are hiring a Senior Software Engineer, Web API Platform to help establish a company-wide API platform that accelerates web modernization at Scribd. In this role, you will design, build, and own new product-facing web APIs that span our full web product surface across Scribd and Everand. These APIs will serve as the primary interface between modern web applications and existing backend systems, enabling teams to evolve toward more scalable, maintainable frontend architectures with confidence. Today, our web product relies on fragmented data access patterns and lacks standardized APIs and tooling. This role offers the opportunity to design APIs intentionally with a focus on clear contracts, predictable performance, and strong observability, improving developer experience and enabling teams to ship faster and more safely. This team will be the primary owner of product-facing web APIs. As the platform matures, the Web Platform team will design, implement, and maintain the majority of new web APIs, while providing a stable foundation that other teams can integrate with and extend when appropriate. You will work closely with frontend and backend teams to define integration patterns, guide API usage, and ensure the platform scales with real-world data volumes and access patterns. What You’ll Bring Key Attributes Strong ownership mindset, owning API design and implementation from initial design through production, iteration, and long-term maintenance. Pragmatic approach to system design, balancing ideal architecture with real-world constraints Ability to design performance-aware APIs with intentional constraints that scale safely Strong collaborator who works with frontend & backend teams toward better performance and integration outcomes Long-term perspective on maintainability, extensibility, and developer experience Experience We Value 6+ years of professional software engineering experience, with a strong backend or platform focus Proven experience designing APIs for high-volume or data-intensive product workflows Experience implementing and integrating APIs with a Ruby on Rails application Familiarity with modern API paradigms (e.g., REST, GraphQL, gRPC), including their performance and operational tradeoffs Experience with query patterns, caching, pagination, and common performance pitfalls Experience designing APIs with explicit contracts, versioning, and testing strategies Experience working with modern web frontends (e.g., React, Next.js, or similar) Strong communication skills and experience championing API design across teams Hands-on experience incorporating AI-assisted tools into development workflows (e.g., debugging, testing, documentation, or design exploration) What Sets You Apart You’ve designed APIs where performance characteristics were explicit and intentional, not accidental You consider observability, failure modes, and system health as part of API design, not afterthoughts You’re comfortable placing thoughtful constraints on API consumers to protect scalability and developer experience You treat APIs and developer tooling as products, not just infrastructure You care deeply about how backend and API decisions impact end users You enjoy greenfield work, while navigating integration with existing systems You bring informed opinions and enjoy refining them through discussion and iteration - At Scribd, Inc., your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role, level, and geographic location. San Francisco is our highest geographic market in the United States. In the state of California, the reasonably expected salary range is between $146,000 [minimum salary in our lowest geographic market within California] to $227,500 [maximum salary in our highest geographic market within California]. In the United States, outside of California, the reasonably expected salary range is between $120,000 [minimum salary in our lowest US geographic market outside of California] to $216,500 [maximum salary in our highest US geographic market outside of California]. In Canada, the reasonably expected salary range is between $152,500 CAD[minimum salary in our lowest geographic market] to $202,000 CAD[maximum salary in our highest geographic market]. We carefully consider a wide range of factors when determining compensation, including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for a competitive equity ownership, and a comprehensive and generous benefits package. Working at Scribd, Inc. Are you currently based in a location where Scribd, Inc. can employ you? Employees must have their primary residence in or near one of the following cities. This includes surrounding metro areas or locations within a typical commuting distance: United States: Atlanta | Austin | Boston | Dallas | Denver | Chicago | Houston | Jacksonville | Los Angeles | Miami | New York City | Phoenix | Portland | Sacramento | Salt Lake City | San Diego | San Francisco | Seattle | Washington D.C. Canada: Ottawa | Toronto | Vancouver Mexico: Mexico City Benefits at Scribd, Inc. Scribd Flex (flexible work model) Comprehensive health, dental, and vision coverage Mental health support and disability coverage Generous paid time off, including vacation, sick time, holidays, winter break, volunteer time, and sabbaticals Paid parental leave and family support benefits Retirement matching and employee equity Learning and development programs and professional growth opportunities Wellness and home office stipends Complimentary access to the Scribd, Inc. suite of products Enterprise access to leading AI tools Get to Know Scribd, Inc. About Scribd, Inc. Life at Scribd, Inc. We want our interview process to be accessible to everyone. You can inform us of any reasonable adjustments we can make to better accommodate your needs by emailing [email protected] about the need for adjustments at any point in the interview process. Scribd, Inc. is committed to equal employment opportunity regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We encourage people of all backgrounds to apply, and believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.