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Posted 3 days

Sales Manager

Ulta - Jacksonville, FL 32209

OVERVIEW: Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful. : GENERAL SUMMARY & SCOPE The Sales Manager (SM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth across all categories. The SM leads a team of Beauty Advisors, Prestige Beauty Advisors, and Lead Cashiers and is accountable for all aspects of the retail business with the exception of boutiques, including sales, service, and operational process. The SM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. This leader drives the business through a focus on performance (NPS, sales and in-store events), people (guest service and associate training), and process (standard operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, exceptional guest service, the aptitude to learn and teach extensive product knowledge, and the ability to lead, influence, and develop their team. PRINCIPAL DUTIES & RESPONSIBILITIES (*Essential Job Functions) The SM is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned): Performance Promote a culture of accountability to meet or exceed Ulta Beauty’s goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store. Drive company profitability by identifying underperforming metrics and developing strategies that leverage company programs, tools, and resources through operational excellence to deliver top-line sales growth and improve business. Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget. Plan and execute in-store events that deliver an unrivaled guest experience, drive in-store and brand partner collaboration, and deliver on sales and payroll goals. Review, analyze and react to Ulta Beauty’s financial and operational reporting, including store visit and audit results, regularly and in a timely manner. Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience. Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests. Maintain prompt, regular attendance as the SM and hold store associates accountable to the Ulta Beauty attendance policy. People Attract, hire, and retain a diverse team of top talent, and efficiently address any staffing needs and open positions for the store. Build a highly engaged team at the store that embodies the Ulta Beauty brand through effective collaboration, open and honest communication, and prioritization of work. Create an inclusive environment that inspires and encourages the growth and engagement of associates. Support all aspects of associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance. Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance. Establish professional brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals. Model a culture of teamwork and guest services excellence while working alongside the leadership team by establishing priorities, providing clear direction and support, and sharing best practices. Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store. Process Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store. Adhere to and enforce Ulta Beauty’s dress code. Use the company’s scheduling tool as directed to adjust schedules and manage attendance in-the-moment during manager-on-duty shifts to ensure accurate schedules and reporting. Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment. Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management, and loss prevention. Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary. Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks. Utilize company programs, tools, and resources to drive store improvements. Regularly communicate and provide feedback to field leadership on business trends and opportunities, events, operational challenges, merchandise needs, and competitive landscape for their store. : JOB QUALIFICATIONS Education Bachelor’s degree is preferred Experience 2-3+ years of fast-paced, retail management, or other relevant work experience Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team Skills Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices) Excellent written and verbal communication Strong collaboration and interpersonal skills Strong organizational skills to manage multiple tasks Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable SPECIAL POSITION REQUIREMENTS Work a flexible, full-time schedule to include days, evenings, weekends, and holidays Attend corporate business meetings and conferences WORKING CONDITIONS Continuous mobility throughout the store during shift, including twisting Frequent bending, pulling, pushing, stooping, reaching, and twisting during shift Frequent lifting and/or moving up to 25 lbs. during shift Continuous coordination and manipulation of objects during shift If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job. About: At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.

Posted 3 days

Sales & Billing Analyst

Paul Davis Restoration - Jacksonville, FL 32256

Benefits: Medical, Dental, & Vision Benefit Offerings Paid time off Training & development Wellness resources 401(k) matching Join Our National Team as a Sales & Billing Analyst! Are you looking to leverage your expertise to grow in a role that offers varied and challenging work? Our company, a leading parent organization that owns and operates 340+ franchise locations across North America, is seeking a new Sales & Billing Analyst. This position is primarily responsible for processing monthly franchisee billing and for recording franchisee cash receipt transactions. This role will also assist with franchisee communication to provide billing support and answer other questions, as needed. Position: Sales & Billing Analyst Reports to: Finance Team / Sales & Billing Manager Location: Jacksonville, FL Salary Range: $50K - $70K annually KEY RESPONSIBILITIES: Process franchisee billings and invoices Manage electronic payments and process cash receipts Communicate and correspond with Job Cost Accountants (JCA’s) and Franchise Owners regarding billing questions Ensure proper billing support is accessible and published online for review Maintain customer data and distribution lists Record and post journal entries Manage the processing and administration of Versapay and Paypal Document processes and assist with the maintenance of Sage Intacct contract billing files Assist with the preparation of monthly financial statements and monthly financial packages Prepare ad hoc financial reporting requests, other analyses, and special projects requested by management Assist with financial and SOX audits Perform duties in compliance with GAAP, company policies and procedures, internal controls, and Sarbanes-Oxley requirements Work under the direction of the Sales & Billing Manager / Finance Manager Other duties as assigned KNOWLEDGE, SKILLS, and ABILITIES: Knowledge of Microsoft Office applications (Teams, Outlook, Word, Excel, OneDrive, SharePoint) Knowledge of accounting fundamentals Knowledge of finance-related systems Excellent communication skills (written and oral) Math skills Analytical and problem-solving skills Stress management and composure skills Ability to learn and operate our primary finance-related systems: Sage Intacct Ability to read and understand technical forms and financial reports Ability to create reports and documents Ability to follow processes and procedures of the department and company Ability to work office equipment (fax, scanner, printer, phone system, computers) Ability to work independently Ability to work under specific time deadlines Ability to pass and maintain a satisfactory background check Ability to maintain a high level of confidentiality Ability to follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics Required Education and Experience : Associate's degree in accounting or related field 3 plus years’ experience in a billing or accounting role Preferred Education and Experience: Bachelor’s in accounting Experience processing billing or other AR transactions 2 plus years of Excel experience Experience with a franchise industry Experience within the restoration and/or construction industry in an accounting role Physical Requirement: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb or balance, stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to stay in a stationary position up to 100% of the time The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer Must be able to observe and perceive information on a computer and documents Must be able to communicate and converse with customers over the phone Occasionally will lift up to 10lbs Ability to safely operate a motor vehicle Work Environment: The employee will be working remotely in their home office and at the corporate office, and will be exposed to normal conditions of air conditioning and heat. Most work will be conducted over email, video conferencing, and telephone. Employees must have access to a stable internet connection when working out of the office. Employee must use provided VPN technology to securely connect remotely. The successful person must be productive with minimal supervision. Travel: This position may require up to 5% travel. This position may require travel for company meetings and events, and training. Reasonable Accommodation for Disability Any applicant or employee who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer. Disclaimer Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Flexible work from home options available.

Posted 3 days

Center Manager

Episcopal Children's Services - Jacksonville, FL 32210

Description: JOIN THE ECS4Kids TEAM ECS4Kids (formerly Episcopal Children’s Services) is a 2026 Top Workplace that honors young children’s immense potential by helping them enter school ready to learn. We cultivate lifelong learners by immersing children in enriching guided experiences and discovery-oriented approaches. Through programs like Voluntary Prekindergarten (VPK), Head Start, School Readiness, Child Care Resource & Referral (CCRR), and more, our dedicated professionals work with families and caregivers throughout Florida to promote children’s well-being. These enable us to strengthen key areas including motor development, cognitive development, social and emotional development, language and communication skills, and problem-solving skills. Partner with us to help empower communities to rise above generational poverty with comprehensive early childhood education and holistic family support. We have career opportunities available in several counties throughout Northeast and Central Florida. ECS4Kids offers a competitive benefit package which includes: Medical, dental and vision insurance 403(b) plan with 5% employer match Employee Assistance Program (EAP) Long-term & short-term disability insurance Employer-paid life insurance Paid holidays Generous paid time off Career development Qualifying employer for Public Service Loan Forgiveness Program GENERAL DESCRIPTION: The Center Manager is responsible for the overall operation of the assigned center and staff members. MAJOR RESPONSIBILITIES: Monitor the EHS/HS site to ensure compliance with the Head Start/Early Head Start Performance Standards, Florida Department of Children & Families, and NAEYC/APPLE Accreditation standards. Promote a culturally sensitive educational program that is developmentally appropriate for each child's age and language. Ensure classrooms meet the standards for high-quality learning environments. Provide leadership and supervision to the teaching staff by providing direct feedback in the areas of performance and professional development. Support teachers in curriculum implementation, child observations, and analysis of child data. Work cooperatively with the Family Advocate to ensure that in-kind is collected and properly calculated monthly. Enroll eligible 4-years-olds into the Voluntary Pre-Kindergarten program and fill open slots as needed throughout the school year. Submit all required VPK paperwork and reports to the appropriate ECS staff as required. Work with Family Advocate to plan parent committee meetings, workshops, trainings, and other parent involvement activities to help generate Non-Federal Match. Establish a relationship of mutual trust and two-way communication with parents, providing support to staff in relationship building and parent take-home activities and ensuring that each family has a minimum of two parent-teacher conferences and two home-visits per year. Coordinate, develop and provide infant/toddler and/or preschool training and technical assistance as needed to teaching staff. Lead and facilitate regular staff meetings with teaching and center staff (according to Center Manager workplan) to review policies, procedures and their implementation that include team building activities, conflict resolution and peer mediation. These meetings should include Family Advocates to ensure that there is regular communication amongst all center staff. Provide support to the center in the absence of staff and follow proper procedures to enlist substitutes, adhering to the established budgetary limits. Work with the Education Manager, Education Specialist and teaching staff to ensure quality classroom environments with regard for student perspective. Model appropriate child guidance techniques that include redirection, positive reinforcement, anticipation of and elimination of potential problems, and verbalization of feelings as needed for teachers to help support challenging behaviors in the classroom. Coordinate and schedule meal preparation, service and clean-up that comply with all regulations. Create daily schedules that include all HS & APPLE requirements that promote a balance of quiet, child-initiated, teacher directed and age-appropriate activities using Creative Curriculum as a guide. Participate in summer screenings and as children enroll throughout the year. Work with health support staff to ensure children receive the health, mental health, and/or special needs services that they may be eligible for. Enter and print all health screening information as discussed in procedures. Participate in and supports community activities. Initiate and maintain collaborative relationships with the local schools and community partners. Ensure that records in the classroom such as lesson plans, individual child goals, daily attendance, meal counts, child assessments, portfolios and education files are maintained. Account for petty cash and follow procedures to replace funds as they are used. Ensure administrative tasks, such as monthly nutrition paper work, health and safety documentation, monthly reimbursements, performance reviews, professional development plans, staff files, etc. are accurately maintained and submitted in a timely manner. Maintain supplies needed to operate the center and implement curriculum. Manage the center budget to ensure adequate yearly funds for program supplies, office supplies and other expenditures. Monitor staff time and attendance records and addresses and documents attendance concerns following the attendance policy guidelines. Develop a plan for achieving in-kind contributions at the center level Participate in and monitor the daily maintenance of the site. Follow procedures for reporting maintenance needs in a timely manner. Attend required workshops and in-service trainings and stay current in the field of ECE by reading articles and books and by attending conferences, workshops and peer group meetings. All other duties as requested to maintain the success of the center and ECS. (These essential job functions are not to be construed as a complete statement of duties performed. Employees will be required to perform other related marginal duties as required.) ORGANIZATIONAL RELATIONSHIP: This position reports to the Manager of Center Operations. Requirements: EDUCATION AND EXPERIENCE: Bachelors degree in Early Childhood Education, Management or related field preferred with related child care management experience Director’s Credential; VPK endorsed for applicable centers SKILLS, KNOWLEDGE AND ABILITIES: Knowledge of governmental, educational, and religious standards set forth by DCF, NAEYC/APPLE, Head Start and any other agency to which the agency commits Commitment to strengthen families but with ultimate commitment to the well being of the child Ability to build and maintain good human relations with staff and parents. Ability to work with the public in a tactful and diplomatic manner Ability to perform tasks with little direct supervision Ability to exercise good judgment and emotional maturity Knowledge of applicable safety and abuse-reporting procedures Knowledge of Microsoft Office products at an intermediate to advanced level Ability to communicate effectively both orally and in writing Ability to maintain confidential information Ability to plan and organize work as well as maintain records and prepare reports Ability to multi-task, prioritize and work in fast-paced environment CERTIFICATIONS: Complete TB screening & physical before having direct contact with children. Renew every 2 years. Commence within ninety (90) days and complete within 12 months of employment the DCF required 45-hour training. Complete on-line Food Handlers course Serving Safe Food in Childcare within 90 days of employment. Must have current First Aid and Pediatric Cardiopulmonary Resuscitation (CPR) training. Complete a minimum of 25 hours of in-service training annually, July 1- June 30. Renewal of Director’s Credential six months prior to expiration date to ensure compliance ENVIRONMENTAL CONDITIONS: Works inside in a child care setting Some travel required Some night and/or weekend work possible ESSENTIAL PHYSICAL SKILLS: Acceptable eyesight (with or without correction) Acceptable hearing (with or without correction) Ability to communicate both orally and in writing Ability to lift up to 50 pounds. (Reasonable accommodations will be made for otherwise qualified individuals with a disability) Background Requirements A Level II Background Screening which consists of a local, state, and federal criminal check will be completed on all employees and any contracted employee position, intern position or volunteer position in which individuals have contact with children, have access to confidential information and / or are in a position of special trust. To learn more about the system used to conduct these checks, you can use this link - https://info.flclearinghouse.com/

Posted 3 days

IT Business Lead Analyst – Vice President

Citi - Jacksonville, FL

Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview We are seeking a highly skilled IT Business Lead Analyst to drive delivery and technology enablement across the Authorization & Fraud domain supporting the U.S. Consumer Credit Cards business. This role is critical to the successful delivery of a growing and increasingly complex Book of Work, ensuring the technical capacity needed to meet accelerated business commitments while enabling future strategic priorities. The successful candidate will serve as a key partner between business and technology organizations, leveraging deep expertise in application development, systems analysis, and business analysis to translate business needs into scalable, efficient, and high-quality technology solutions. The ideal candidate combines strong technical acumen with exceptional analytical, communication, and stakeholder management skills. This individual will lead requirements gathering, solution design, systems analysis, and delivery activities across a diverse portfolio of initiatives, helping drive execution excellence from concept through implementation. The IT Business Lead Analyst is a senior-level position responsible for driving the analysis, design, enhancement, and implementation of application systems in partnership with Technology and Business teams. The overall objective of this role is to lead application systems analysis activities, influence technical solutions, and ensure successful delivery of strategic business objectives. Responsibilities Partner with business stakeholders, product owners, architects, developers, and technology leadership to align business objectives with technology solutions. Lead the elicitation, analysis, documentation, and validation of complex business, functional, and technical requirements. Identify and drive system enhancements that support new products, regulatory requirements, process improvements, and strategic business initiatives. Analyze complex business processes, system workflows, data flows, and integration requirements to develop scalable and sustainable solutions. Serve as the primary liaison between business and technology teams, ensuring requirements are accurately translated into technical designs and implementation plans. Provide technical leadership and expertise in application development, systems analysis, and solution design while ensuring alignment with enterprise architecture standards and best practices. Apply knowledge of application architecture, infrastructure, development methodologies, and business processes to drive successful project outcomes. Contribute to and promote standards for development, testing, implementation, and production support processes. Lead and support application systems analysis efforts across cross-functional technology teams and multiple concurrent initiatives. Resolve complex, high-impact issues through detailed analysis, sound judgment, and innovative problem-solving. Manage project priorities, dependencies, risks, and stakeholder expectations to support successful execution and delivery. Serve as a subject matter expert and trusted advisor, providing guidance and mentorship to analysts, developers, and project teams. Assess and proactively manage technology, operational, and business risks associated with project delivery. Ensure adherence to applicable policies, standards, regulatory requirements, and control frameworks. Demonstrate sound decision-making, transparency, and accountability while effectively escalating and managing risks, issues, and dependencies. Qualifications 6-10 years of experience in application development, systems analysis, technical business analysis, or related technology disciplines. Strong application development and engineering background with the ability to understand, evaluate, and influence technical architectures and solution designs. Proven experience gathering, documenting, and managing complex business, functional, and technical requirements. Extensive experience analyzing systems, business processes, data models, workflows, and integrations. Demonstrated ability to successfully lead and deliver complex technology initiatives in a fast-paced environment. Subject Matter Expert (SME) in one or more areas of application development, systems analysis, or technology solution delivery. Strong understanding of Software Development Life Cycle (SDLC), Agile methodologies, and modern technology delivery practices. Ability to manage competing priorities and adapt quickly to changing business needs and strategic objectives. Excellent analytical, problem-solving, and critical-thinking capabilities. Strong leadership, stakeholder management, facilitation, and project coordination skills. Exceptional written and verbal communication skills, with the ability to effectively communicate across technical and non-technical audiences. Experience within financial services, credit card, acquisitions, risk, or customer lifecycle management domains is preferred. Education Bachelor's degree or equivalent combination of education and relevant experience required. Master's degree preferred. This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - Job Family Group: Technology - Job Family: Business Analysis / Client Services - Time Type: Full time - Primary Location: Irving Texas United States - Primary Location Full Time Salary Range: $114,720.00 - $172,080.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: Aug 27, 2026 - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Posted 4 days

Client Support Specialist, EMN

Intercontinental Exchange - Jacksonville, FL 32246

Overview: Job Purpose Provides in-depth product support to ICE Mortgage clients by resolving incoming inquiries through phone and e-mail communication. Administers the necessary requirements to resolve and maintain client accounts and ensures that the quality and utilization of Intercontinental Exchange (ICE) software products satisfies client needs. Collaborates with Operations, Sales, and Product Management teams to ensure client satisfaction and company initiatives are met. Responsibilities Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned Drive service level attainment to departmental standards Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates Recognize and respond accordingly to systemic customer-impacting problems Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client Understand and follow company and departmental guidelines and policies for customer interaction Maintain and promote consistent behaviors and delivery across the team Manage case backlog to departmental standards Effectively use knowledge base, along with all resources available to drive resolution Thoroughly and accurately document details of all client interactions in CRM system Knowledge and Experience 3+ years’ experience in a customer-facing technical support role or 1+ year experience and a Bachelor’s degree or equivalent Demonstrated relevant competency in the following areas – Desktop browser troubleshooting, Microsoft Office products, Windows Desktop including Windows Registry PC Basic Setup, PC Hardware Troubleshooting & Understanding of Software/Hardware compatibility limitations Proven effectiveness in a role that requires multi-tasking and strong customer soft skills Demonstrated ability to confidently deliver solutions and resolve issues Team-oriented, demonstrates a professional and cooperative attitude Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed Experience working in a SaaS environment Familiar with Client/Server Architecture and network troubleshooting tools such as Telnet, Traceroute or Ping Familiarity with Splunk or other log analyzer tools Awareness of Knowledge Center Support/Knowledge Article best practices, familiar with structuring process & procedure documentation Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback Analytical; proactive; creative problem solver Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers Act with integrity; demonstrate adaptability; execute consistently against job responsibilities -: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

Posted 4 days

Product Owner

Florida Blue (Blue Cross and Blue Shield of Florida) - Jacksonville, FL

Our organization is seeking a Product Owner to advance our user experiences and channel solutions to the next level. This role involves building world-class and forward-leaning user experiences, thoughtfully integrating proprietary and partnered solutions, supporting the evaluation and integration of important and emerging technologies and capabilities to drive adoption, and ensuring our users have the most seamless, intuitive, and exceptional product experience possible. The Product Owner plays a key role in the execution and delivery of product initiatives. They work closely with Product Managers and execution teams to gain a deep understanding of the product vision, strategy, and roadmap to drive the delivery of innovative outcomes for key user experience initiatives. The Product Owner leads the scrum team and provides the necessary direction to IT partners to successfully execute product initiatives. They are responsible for refining business requirements into user stories that comprise the product backlog and managing the prioritization of the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. They are responsible for validating and accepting user stories as complete. Job duties include but are not limited to: • Coordinates with the Product Manager to deliver on the product vision, strategy, and roadmap; understands business value and return on investment • Provides vision and direction to the agile development team throughout the project; communicates product strategy and works in partnership with the development team and business system analyst to deliver on features • Heavily involved in program level backlog refinement and grooming to gain deep understanding of features to facilitate the translation of those features into user stories with clear acceptance criteria, participates in scrum events • Responsible for iteration pre-planning; plans and prioritizes product feature backlog user stories to ensure work focuses on maximum value as aligned to product strategy and prepares detailed user stories during iteration planning • Coordinate and actively participate in sprint reviews and retrospectives; ensures stakeholders are available and are also engaged in the reviews as needed • Responsible for building, editing, and maintaining the team backlog including defects, enablers, and technical debt • Responsible for testing coordination, User Acceptance Testing (UAT) planning, test credential management, defect reporting and resolution, and accepting user stories as done • Responsible for product documentation including maintaining product requirements documentation • Resolves escalations and removes blockers to maintain project velocity and team productivity. Partners with the Product Manager to identify risks early and implement mitigation strategies that safeguard delivery timelines, scope, quality, and business value • Identifies and/or tracks dependencies across teams and coordinates cross-team hand-offs to prevent integration issues and misalignment • Leads product feature level release planning activities, creates product release plans for their assigned features, and participates in post-production implementation validation activities • Identifies process inefficiencies and lead continuous improvement to accelerate delivery and quality Job Requirements: • 3+ years related work experience. Experience Details: Relevant experience with at least 2 years in product organization, agile execution, or related product execution roles • Related Bachelor’s degree or additional related equivalent work experience • In-depth knowledge of Agile process and principles • Demonstrated experience working in agile and iterative development environments • Ability to communicate complex product requirements to technical and non-technical stakeholders • Strong analytical and problem-solving skills • Experience with product backlog management and user story writing • Strong critical thinking, collaboration, and stakeholder alignment skills Preferred: • Business knowledge of Florida Blue Lean/Six Sigma or Product Owner certification • Experience leading teams in a matrix environment with reporting responsibilities to two or more different areas General Physical Demands Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally. This position offers a hybrid work arrangement which combines flexibility with in-office engagement. Team schedules are determined based on role requirements and business needs. Travel to and from our corporate or regional offices may be required. What We Offer: As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living. To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to: • Medical, dental, vision, life and global travel health insurance; • Income protection benefits: life insurance, short- and long-term disability programs; • Leave programs to support personal circumstances; • Retirement Savings Plan including employer match; • Paid time off, volunteer time off, 10 holidays and 2 well-being days; • Additional voluntary benefits available; and • A comprehensive wellness program Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ. To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases. Annualized Salary Range: $77,600 - $126,100 Typical Annualized Hiring Range: $77,600 - $97,000 Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring. We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.

Posted 4 days

IT Systems Engineer (macOS and iOS Management)

Florida Blue (Blue Cross and Blue Shield of Florida) - Jacksonville, FL

IT Systems Engineers are responsible for monitoring, installation, configuration, administration, troubleshooting and maintenance of technology solutions. IT Systems Engineers provide technical support, troubleshoot problem and perform scripting/programming to ensure stable and efficient operation of technology solutions. Important To Know This position is a hybrid work arrangement that combines in-office engagement at our corporate office in Jacksonville, FL, days and times are determined and based on the requirements of the business. Ideal candidates live within 50 miles of Jacksonville, FL and open to relocation Ideal candidates live within 50 miles of Jacksonville, FL or are open to relocation. A technical review will be part of the interview process What You Will Be Doing Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology Manages system/application environment and ongoing operations Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards Researches, designs, implements and tests technology solutions Proactively monitors and reports performance and utilization of assigned technologies Troubleshoots software and/or hardware issues/failures Resolves alerts and performs remediation activities Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners Collects and presents data for reporting and planning Assists with developing tactical strategies, processes and procedures related to systems/application administration Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors Collaborates with IT and business area partners on work groups and initiatives Determines best course of action for meeting business needs May provide input into infrastructure architecture designs Writes programming/scripting May participate in Disaster Recovery planning and exercises Ensures execution and alignment to architectural standards and blueprints May contribute input to infrastructure architecture Performs on-call activities as needed for the environment and technologies What We Require Prior experience working in healthcare, health insurance or financial environments as it relates to HIPAA, PCI, SOC2, HITRUST and CMS Compliance 4 or more years demonstrated proficiency and experience in design, implementation, monitoring and troubleshooting technology or equivalent combination of transferrable experience and education Bachelor's degree in an IT related field or equivalent work experience Extensive working knowledge of multiple technologies and their interfaces and integration Competent working in one or more environments highly integrated with an operating system Extensive experience implementing and administering/managing technical solutions in major, large-scale system implementations High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy Ability to manage tasks independently and take ownership of responsibilities Ability to learn from mistakes and apply constructive feedback to improve performance Ability to communicate technical information clearly and articulately Ability to adapt to a rapidly changing environment What We Prefer Working knowledge and experience managing JAMF Pro for device enrollment, configuration profiles, smart groups, patch management and policy deployment Familiarity with Apple Business Manager, Automated Device Enrollment (ADE), and Apple's Volume Purchase Program (VPP) Experience with macOS imaging, packaging (PKG/DMG) and software deployment tools Understanding of zero-touch deployment and MDM enrollment workflows for Mac, iOS and iPadOS devices Multiple Site support Confidence supporting a large-scale user population across multiple sites Solid knowledge and experience with implementing and supporting Microsoft Windows Servers, Active Directory, LDAP, Group Policies, Permissions and applying Security Templates Support and administration for Windows Server 2022 and Server 2025 Experience in vSphere 7.x & 8.x Administration and Support Knowledge and understanding of HCI and SDS platforms Installation, management and administration of SSL Certificates leveraging JAMF Pro as well as external enterprise tools Working knowledge of SSL/TLS protocols, standards and methodologies Strong knowledge of network routing, switching and firewall policies, protocols and standards Strong PowerShell scripting experience; working knowledge of Bash/shell scripting for macOS automation Strong knowledge of Apple device implementation and management in a clinic environment Evaluates current procedures and processes for accomplishing department objectives and continuously develops and implements improved practices Responsible for proper escalation, communications, and management of production system problems Contact vendors for problem and incident resolution General Physical Demands Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally. What We Offer As a Florida Blue employee, you will be at the heart of GuideWell’s vision – to lead the nation in transforming health through compassionate, connected, and technology-enabled care that delivers personalized value and empowered living. To support your wellbeing, comprehensive benefits are offered. As an employee, you will have access to: Medical, dental, vision, life and global travel health insurance Income protection benefits: life insurance, short- and long-term disability programs Leave programs to support personal circumstances Retirement Savings Plan including employer match Paid time off, volunteer time off, 10 holidays and 2 well-being days Additional voluntary benefits available; and a comprehensive wellness program Employee benefits are designed to align with federal and state employment laws. Benefits may vary based on the state in which work is performed. Benefits for intern, part-time and seasonal employees may differ. To support your financial wellbeing, we offer competitive pay as well as opportunities for incentive or commission compensation. We also conduct regular annual reviews with pay for performance considerations for base pay increases. Typical Annualized Offer/Hiring Range: $84,500 - $105,600 Annualized Salary Range: $84,500 - $137,300 Final pay will be determined with consideration of market competitiveness, internal equity, and the job-related knowledge, skills, training, and experience you bring. We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.

Posted 4 days

Client Support Specialist, EMN

Intercontinental Exchange - Jacksonville, FL 32246

Posted 4 days

Salesforce Developer, Project-Consultant, Technical Transformation

Deloitte - Jacksonville, FL 32202

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Work You'll Do As a Project - Consultant, Technical Transformation on the project, you will: Possess 2-5 years of Salesforce development experience to design, build, and maintain Salesforce solutions. Work on Salesforce Flows, creating and managing sharing/permission models, and developing custom functionality using Apex and Lightning Web Components (LWC). Implementing process automations, building scalable custom solutions, and collaborating with team members to interpret and translate business requirements into technical capabilities. Demonstrate proficiency with Salesforce security and object model setup. The successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to others The Team Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. Our Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life. The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals. Qualifications Required: Bachelor's degree in Computer Science, Information Systems, or related field. 2-5+ years of experience as a Salesforce Developer Experience with Salesforce development to design, build, and maintain Salesforce solutions. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Must be a US Citizen U.S. with the ability to obtain a security clearance Ability to travel 20-50%, on average, based on the work you do and the clients and industries/sectors you serve. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $85,00 to $120,000.

Posted 4 days

Senior Automation Engineer

Stellar Energy - Jacksonville, FL 32224

Senior Automation Engineer Position Type: Full-time, Exempt, Salary Reports to: Automation Manager Supervisory Responsibility: None Location: Jacksonville, FL Company Summary Stellar Energy is a trusted provider of turnkey liquid-to-chip cooling solutions for the world’s leading data center and industrial manufacturing customers. As computing demand and industrial processes continue to grow, modern facilities require cooling infrastructure that can scale quickly, efficiently, and reliably. Our modular approach enables high-volume production while maintaining the flexibility to customize each solution. From Central Utility Plants to Coolant Distribution Units, Stellar Energy delivers scalable cooling infrastructure designed to support the rapid expansion of data centers and mission-critical industrial operations. Backed by deep engineering expertise and large-scale manufacturing capability, Stellar Energy helps customers deploy critical infrastructure faster and with confidence. Summary Objective As a member of the technical staff, the Senior Automation Engineer is responsible for the design and implementation of control systems for automated TIAC (Turbine Inlet Air Cooling) Plants, CHP, Mission Critical and District Cooling Plants. This includes specification reviews; development of design documents to meet specification requirements, component selection to meet process and client requirements; PLC or other intelligent control device configuration; design reviews; coordination with other engineering disciplines, client and fabrication personnel for complete system production, installation, and successful commissioning. Essential Functions Manage and direct controls designer technical workload. Meet with client and internal project teams to define applications and produce functional specification documents. Select system controls components and generate bills of material for equipment procurement. Configure custom PLC programs for real-time control of automated equipment and collection of diagnostic and production data. Develop application programs to control automated equipment based upon specific electrical and mechanical system design as well as operational requirements. Create application programs for Human Machine Interface application. Configure network interfaces for devices such as network I/O, variable speed drives, chillers and MCCs. Conduct in-house preliminary testing and onsite acceptance testing of the system at the customer’s facility or Stellar facilities. Interact with other engineering disciplines, control panel fabricator, control system installer, and site commissioning personnel. Provide technical support to sales and marketing for bids and proposals, such as specification review, device layout, schematic and control panel design, communication architecture, and system costing data. Provide customer training and support Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies Technical Capacity. Problem Solving/Analysis. Good written and verbal communication skills. Supervisory Responsibility This position does not have supervisory responsibilities. Work Location This position will work out of our facilities in Jacksonville, FL. This position is not approved for telecommuting or working remotely. Work Environment Majority of work is performed in an office environment. Regular trips to the Fabrication Shop and job sites for startup, commissioning, and support may be necessary. Generally, these trips will require the use of personal protective equipment such as safety glasses, steel-toed boots, and head protection. Physical Demands While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. The employee must frequently lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and the ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional nights or weekend work may be necessary to meet a project deadline. Travel Anticipated 20% travel for this position. Both local day travel and extended duration periods for sitework may be required. Required Education and Experience. Bachelor of Science degree in Electrical Engineering, Electronics Engineering Technology, or relevant disciplines such as Automation from an accredited University. Over 5 years of experience in the HVAC, refrigeration, or chiller systems controls industry, and at least 10 years overall experience. Experience with the following: Control Systems Engineering/Electrical Engineering. PLC Programming Logic (Allen-Bradley and/or Siemens). Communication Networking. National Electric Code. 3-Phase power and electrical circuits. Preferred Education and Experience Process Engineering experience. Knowledge of SolidWorks software. Certifications for Rockwell products and other relevant applications. Membership, accreditation in IEEE, ISA, or other relevant group or awards in relevant industry groups. Work Authorization Must be authorized to work in the USA. Benefits Summary We offer a competitive benefits package designed to support your health, financial well-being, and work-life balance: Medical, dental, and vision insurance (multiple plan options; preventive care covered at 100% in-network) Health Savings Account (HSA) with company contributions 401(k) with company match (100% match up to 3% + 50% match up to 6%) Company-paid life insurance and AD&D coverage Short-term and long-term disability coverage options Supplemental benefits including accident, critical illness, and hospital coverage Wellness programs, including incentives up to $300 annually and a no-cost weight management program Virtual healthcare options, including $0 virtual visits in many cases Additional voluntary benefits including legal services and pet insurance Competitive PTO plan for exempt and non-exempt employees Stellar Energy Americas Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Stellar Energy Americas Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.