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Technology Services
Posted 1 day
Sr. Epic Referrals Application Analyst, Hybrid, Jacksonville, Baptist Medical Center
Baptist Health System, Inc. - Jacksonville, FL 32207
About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Sr. Epic Referral Application Analyst, Hybrid, Jacksonville, Baptist Medical Center Epic Referral application analysts act as a vital link between operations and information technology, ensuring that Epic Referral functions seamlessly across the organization. This role requires a strong understanding of patient access, referral management, scheduling workflows, and technical systems. Analysts must translate operational needs into system functionality, helping maintain system integrity, promote automation and efficiency, and improve the patient and provider experience. A significant portion of an analyst's day is devoted to resolving break-fix issues, performing routine maintenance tasks, monitoring system performance, and troubleshooting issues related to referral workflows, interfaces, and integrations. These activities include troubleshooting issues, applying Epic quarterly updates, working with Epic technical support, validating workflows, and supporting referral management processes across multiple service lines. Much of the coordination and follow-up for these responsibilities is conducted through structured communication channels, including email, Teams chat, and scheduled meetings. Epic Referral application analysts also spend time collaborating with cross-functional teams, including Patient Access, Ambulatory Operations, Clinical Informatics, other application teams, and project managers. Their week may include team huddles, project meetings, and sessions with operational leaders to clarify requirements and identify opportunities for workflow optimization. Throughout the day, they work directly with end users to understand challenges, implement enhancements, and support strategic initiatives. The Senior Analyst will mentor junior analysts, promote operational best practices, perform quality assurance and integrated testing, and coordinate projects across applications to ensure reliable and efficient referral workflows that align with organizational priorities. Sr. Epic Referral Application Analyst Responsibilities: Lead complex application initiatives, including project management responsibilities, while mentoring junior analysts and promoting operational best practices. Provide technical expertise in the development, implementation, and support of highly complex, enterprise-wide, cross-functional applications, integrated applications, and technical projects. Analyze and translate referral management, patient access, scheduling, and business workflow requirements into efficient and effective Epic Referral solutions through collaboration with operational leaders, technical teams, and other stakeholders. Plan, design, develop, validate, test, implement, evaluate, maintain, and support information system components that meet organizational and operational needs. Perform quality assurance and integrated testing of optimization requests, projects, and newly released Epic functionality to ensure system reliability and performance. Coordinate projects across applications and develop application-specific enhancements, workflows, and reporting solutions aligned with organizational priorities. Provide 24/7 support for applications within assigned areas of responsibility. Experience: 1-2 years of project management experience required. Minimum of 2 years of related Epic application experience required. Experience with Epic Referral, including build, configuration, implementation, and optimization preferred. Strong understanding of referral management, patient access, provider-to-provider communication, and scheduling workflows preferred. Ability to analyze and translate operational and business workflows into effective application solutions preferred. Strong experience using Microsoft Visio for workflow documentation and implementation planning preferred. Experience collaborating with operational leaders and end users to identify and implement workflow improvements preferred. Hybrid background in healthcare operations and technical systems strongly preferred. Prior Authorization experience Education/Degree Required: High School Diploma Degree Preferred: Bachelor's Degree Certifications: Epic Certification Required within 6 months Epic Referrals Certification Preferred Academy of Health Information Professionals (AHIP) Preferred Primary Location: IT Building - Beach Blvd
Posted 1 day
Sr. Epic MyChart/Ambulatory Application Analyst, Hybrid, Jacksonville, Baptist Medical Center
Baptist Health System, Inc. - Jacksonville, FL 32218
About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Sr. Epic MyChart/Ambulatory Application Analyst, Hybrid, Jacksonville, Baptist Medical Center Epic MyChart/Ambulatory Application Analysts act as a vital link between operations and information technology, ensuring that Epic MyChart and Ambulatory applications function seamlessly across the organization. This role requires a strong understanding of ambulatory clinical workflows, patient engagement tools, provider workflows, and technical systems. Analysts translate operational needs into system functionality, helping improve provider efficiency, patient access, communication, and overall user experience. A significant portion of an analyst's day is devoted to resolving break-fix issues, performing routine maintenance, monitoring system performance, and troubleshooting application workflows, interfaces, and integrations. These activities include applying Epic quarterly updates, working with Epic technical support, validating workflows, and supporting optimization efforts across ambulatory practices and patient-facing technologies. Much of this work is coordinated through email, Teams chat, and scheduled meetings. Epic MyChart/Ambulatory Application Analysts collaborate closely with Clinical Informatics, ambulatory operations, providers, practice leadership, other Epic application teams, and project managers. They partner with operational leaders and end users to identify workflow improvements, implement enhancements, and support strategic initiatives. The Senior Analyst mentors junior analysts, promotes operational best practices, performs quality assurance and integrated testing, and coordinates projects across applications to ensure reliable, efficient, and patient-centered workflows that align with organizational priorities. Sr. Epic MyChart/Ambulatory Application Analyst, you will be responsible for: The role leads complex application initiatives, including project management responsibilities, while mentoring junior analysts and ensuring operational best practices. Provides technical expertise in the development, implementation and support of highly complex, enterprise wide, cross functional applications, integrated applications and technical projects. Analyze and translate workflow and documentation requirements for clinical and/or business processes into efficient and effective application systems solutions through collaboration with members of interprofessional care teams, operational leaders, technical team members, and other relevant stakeholders. Plan, design, develop, validate, test, implement, evaluate, maintain, and provide on-going trouble-shooting and support of comprehensive information system components to meet needs and business requirements. Perform quality assurance and integrated testing of current and newly released vendor functionality to ensure system reliability. Coordinate projects across applications and develops application specific enhancements and reports in alignment with organizational priorities. Provide 24/7 support for applications within accountability. Experience: 1-2 years Project Management Experience Required Knowledge of clinical system applications Preferred Minimum 2 years of related experience Required Experience with Epic Ambulatory and MyChart, including build configuration and implementation preferred Ability to analyze and translate clinical and/or business workflows and documentation requirements into efficient, effective application solutions preferred Strong experience using Microsoft Visio for workflow documentation and implementation planning preferred Hybrid background in both clinical and technical domains strongly preferred Education/Degree Required: High School Diploma Degree Preferred: Bachelors Certifications Certified - EPIC Required Epic Ambulatory preferred MyEpic MyChart preferred Academy of Health Information Professionals (AHIP) Preferred Primary Location: IT Building - Beach Blvd
Posted 1 day
Epic Radiant Application Analyst, Clinical Service Line Solutions, Baptist Medical Center
Baptist Health System, Inc. - Jacksonville, FL 32207
About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Epic Radiant Application Analyst, Clinical Service Line Solutions, Baptist Medical Center The Epic Radiant Application Analyst serves as a technical and operational resource supporting the design, optimization, implementation, and maintenance of Epic Radiant and related radiology imaging workflows. This role collaborates closely with radiologists, imaging leaders, clinicians, operational stakeholders, and Information Services teams to translate clinical and business requirements into efficient, scalable, and patient-centered system solutions. The analyst provides application build, workflow design, troubleshooting, testing, and ongoing support to ensure effective utilization of Epic Radiant and related applications across the organization. Approved Remote Locations: AL, FL, GA, ID, IN, KY, LA, MS, NC, OH, OK, OR, SC, SD, TN, TX, VA, WV, WY Epic Radiant Application Analyst will be responsible for: Provide ongoing analysis, configuration, optimization, and troubleshooting support for Epic Radiant and related imaging applications to meet clinical and operational requirements. Support application design, build, testing, implementation, upgrades, and maintenance activities to ensure system reliability and performance. Perform application testing and participate in integrated testing of current and newly released Epic functionality to support successful deployments and upgrades. Collaborate with radiology leadership, imaging departments, clinicians, and operational stakeholders to identify workflow improvements and implement application enhancements. Develop application-specific solutions, reports, and workflow optimizations aligned with organizational priorities and patient care objectives. Participate in projects across Epic applications and support cross-functional initiatives involving Radiant, Cupid, Cadence, Orders, and other integrated workflows. Provide ongoing customer support and issue resolution for applications within assigned areas of responsibility, including participation in after-hours support as required. Epic Radiant Application Analyst Experience Minimum 2 years of clinical applications, healthcare information systems, or Epic application experience required. Minimum 2 years of experience supporting application design, build, implementation, integration, activation, or optimization activities required. 3–5 years of Epic Radiant build, configuration, implementation, or support experience preferred. Experience supporting radiology, imaging services, scheduling, orders, or clinical workflows preferred. Strong understanding of clinical and operational workflow analysis, application troubleshooting, testing, and optimization. Experience participating in application upgrades, integrated testing, workflow design, and system enhancement initiatives preferred. Experience working with cross-functional clinical, operational, and technical teams preferred. Education and Certification Requirements Bachelor's Degree preferred. Epic Radiant Certification preferred. Certification required within designated timeframe if not already certified. Additional Epic certifications related to imaging, scheduling, or ancillary applications preferred. • Healthcare information systems, radiology operations, clinical informatics, or healthcare IT experience preferred. Primary Location: IT Building - Beach Blvd
Posted 1 day
Production Data Analyst
The New IEM, LLC - Jacksonville, FL
At IEM, we’re not just building innovative electrical distribution systems, we’re shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what’s possible. Whether you’re an experienced professional or just starting out, you’ll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world’s most dynamic markets. Job Summary: The Production Data Analyst is responsible for collecting, organizing, and maintaining production data from various stages of the manufacturing process. This role ensures the accuracy and integrity of data used for tracking production performance, identifying trends, and supporting decision-making. The Production Data Analyst works closely with production leads and product leads to ensure data is recorded in a timely and accurate manner. Key Responsibilities: Collect and input production data into databases or spreadsheets, ensuring accuracy and consistency. Support lean manufacturing initiatives trough data management including cycle times studies, line balancing, machine performance, material usage, downtime, and product output. Maintain and update production logs, records, and databases with the most current information. Ownership of production boards; sustaining up to date and relevant information to production areas. Assist production by providing up to date data on production performance, maintenance logs, machine status, and work orders. Generate basic reports and summaries for production teams, supervisors, and management to support daily operational decisions. Assist in the analysis of data to identify trends, patterns, or inconsistencies that could impact production efficiency or product quality. Work with production leads and supervisors to ensure all production data is captured accurately and reported in a timely manner. Strong analytical skills with the ability to translate data into clear recommendations and actions. Excellent communication skills and the ability to influence operational leaders through data storytelling. Help maintain data integrity by identifying and correcting any errors in the data collection process. Perform data entry and reporting tasks using ERP systems, production software, or Microsoft Excel. Qualifications: Bachelor’s degree in engineering, Industrial Engineering, Data Analytics, Manufacturing Technology, or related technical field. Minimum of 2 years of experience in a rapidly evolving manufacturing environment, or an equivalent combination of education, training, and experience. Minimum of 2 years of hands-on and proven knowledge of Lean manufacturing principles and continuous improvement processes. Strong data entry and organizational skills with attention to detail. Meticulous attention to detail coupled with a dedication to data accuracy. Robust analytical and problem-solving skills with ability to identify data discrepancies and resolve them. Ability to work independently and prioritize tasks in a fast-paced environment. Advanced proficiency in Microsoft Office 365 suite, with intermediate-level skills in MS Excel. Strong skills in SQL, data manipulation, and database structures are an asset. Familiarity with ERP or manufacturing data systems. Ability to work with and interpret production data, including production metrics and machine performance indicators. Proficient verbal and written communication skills. Robust collaboration aptitude. Why Join IEM At IEM, you’ll join a team that powers some of the world’s most ambitious projects. We’re engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you’re driven, collaborative, and ready to make an impact, we’d love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey. Learn more about IEM at https://www.iemfg.com We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers Recruiting Scams Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact Non-Discrimination Statement IEM does not discriminate against any applicant based on any characteristic protected by law. Privacy Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.
Posted 1 day
Quality Control Officer – Historic Masonry Construction Project
Stone & Lime Imports Inc. - Saint Augustine Beach, FL 32084
*Job Summary* We are seeking a proactive and detail-oriented Quality Control Officer to oversee the inspection and assurance processes on a historic masonry construction project. This vital role involves ensuring that all work complies with project specifications, safety standards, and quality benchmarks. As a key member of the construction management team, you will be responsible for conducting thorough quality inspections, analyzing data, and maintaining rigorous documentation to uphold the integrity of the historic masonry work. Your expertise will help preserve architectural heritage while delivering exceptional craftsmanship. *Responsibilities* * Conduct comprehensive quality inspections of masonry materials and workmanship throughout all phases of construction * Monitor construction activities to ensure adherence to project specifications, safety protocols, and contractual requirements * Collect and analyze data related to quality metrics, inspection results, and compliance reports to identify areas for improvement * Collaborate with construction managers, contractors, and subcontractors to resolve quality issues promptly and effectively * Maintain detailed records of inspections, test results, non-conformance reports, and corrective actions taken * Perform regular site visits to verify ongoing work meets established standards for historic preservation and structural integrity * Assist in developing quality control plans and procedures tailored to the unique needs of historic masonry projects *Qualifications* * Proven experience working on construction sites, particularly with masonry or historic preservation projects * Strong understanding of construction management principles, contracts, and quality control processes * Excellent analysis skills to interpret inspection data and identify potential issues early * Knowledge of construction inspection techniques, safety standards, and building codes relevant to masonry work * Ability to collect accurate data through visual assessments, measurements, and testing methods * Effective communication skills for coordinating with diverse teams and documenting findings clearly * Prior experience in quality control or quality inspection roles within construction environments is highly desirable Pay: $31.25 - $60.00 per hour Benefits: * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Work Location: In person
Posted 1 day
Production Data Analyst
Industrial Electric Manufacturing - Jacksonville, FL 32226
At IEM, we're not just building innovative electrical distribution systems, we're shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what's possible. Whether you're an experienced professional or just starting out, you'll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world's most dynamic markets. Job Summary: The Production Data Analyst is responsible for collecting, organizing, and maintaining production data from various stages of the manufacturing process. This role ensures the accuracy and integrity of data used for tracking production performance, identifying trends, and supporting decision-making. The Production Data Analyst works closely with production leads and product leads to ensure data is recorded in a timely and accurate manner. Key Responsibilities: Collect and input production data into databases or spreadsheets, ensuring accuracy and consistency. Support lean manufacturing initiatives trough data management including cycle times studies, line balancing, machine performance, material usage, downtime, and product output. Maintain and update production logs, records, and databases with the most current information. Ownership of production boards; sustaining up to date and relevant information to production areas. Assist production by providing up to date data on production performance, maintenance logs, machine status, and work orders. Generate basic reports and summaries for production teams, supervisors, and management to support daily operational decisions. Assist in the analysis of data to identify trends, patterns, or inconsistencies that could impact production efficiency or product quality. Work with production leads and supervisors to ensure all production data is captured accurately and reported in a timely manner. Strong analytical skills with the ability to translate data into clear recommendations and actions. Excellent communication skills and the ability to influence operational leaders through data storytelling. Help maintain data integrity by identifying and correcting any errors in the data collection process. Perform data entry and reporting tasks using ERP systems, production software, or Microsoft Excel. Qualifications: Bachelor's degree in engineering, Industrial Engineering, Data Analytics, Manufacturing Technology, or related technical field. Minimum of 2 years of experience in a rapidly evolving manufacturing environment, or an equivalent combination of education, training, and experience. Minimum of 2 years of hands-on and proven knowledge of Lean manufacturing principles and continuous improvement processes. Strong data entry and organizational skills with attention to detail. Meticulous attention to detail coupled with a dedication to data accuracy. Robust analytical and problem-solving skills with ability to identify data discrepancies and resolve them. Ability to work independently and prioritize tasks in a fast-paced environment. Advanced proficiency in Microsoft Office 365 suite, with intermediate-level skills in MS Excel. Strong skills in SQL, data manipulation, and database structures are an asset. Familiarity with ERP or manufacturing data systems. Ability to work with and interpret production data, including production metrics and machine performance indicators. Proficient verbal and written communication skills. Robust collaboration aptitude. Why Join IEM At IEM, you'll join a team that powers some of the world's most ambitious projects. We're engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you're driven, collaborative, and ready to make an impact, we'd love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey. Learn more about IEM at https://www.iemfg.com We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers Recruiting Scams Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact Non-Discrimination Statement IEM does not discriminate against any applicant based on any characteristic protected by law. Privacy Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.
Posted 1 day
Branch Operations Supervisor – Commercial Insurance
Insurance Office of America - Atlantic Beach, FL 32233
Job Description: Title: Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to applicants across the United States, with the exception of candidates residing in Alaska, Arizona, California or Hawaii. Must be willing to work Monday-Friday 8am-5pm Eastern Standard Time. Supporting: Cherry Hill, New Jersey | Book Focus: Trucking, Transportation, Construction Required: active property & casualty (P&C) license Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: Responsible for direct management of Account Team staff, including assigning tasks and managing workflows, monitoring and improving staff performance, scheduling, human resource management, staffing, training, staff development, staff communication and support, process, policy, and procedure compliance, and modeling core values. Key Responsibilities: Team Leadership: Manage Account Management staff, monitor performance, and provide coaching. HR Management: Ensure compliance with HR processes and policies. Performance Monitoring: Ensure productivity, efficiency, quality, and service standards. Scheduling: Manage staff days off calendars for service continuity. Staffing Levels: Ensure appropriate staffing levels and recommend adjustments. Employee Selection: Participate in interviewing and hiring recommendations. Performance Evaluation: Prepare and deliver performance evaluations. Coaching and Development: Provide coaching, consultation, and training. Professional Development: Encourage growth and development of personnel. Succession Planning: Develop future branch operations leaders. Culture Promotion: Promote IOA culture and improve engagement. Performance Gaps: Identify gaps and implement corrective actions. Data Analysis: Monitor and interpret performance data. Communication: Maintain transparent communication with leadership. Process Improvement: Develop and ensure compliance with core work processes. Policy Enforcement: Implement and enforce company policies. Technical Competence: Maintain high technical competence and industry expertise. Leadership Development: Continuously improve management and leadership skills. Relationship Building: Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees. Leadership Development: Continuously improve management and leadership skills. Relationship Building: Develop and maintain positive relationships with IOA leadership and employees. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 5+ years of industry experience with deep, wide-ranging industry knowledge 3+ years leadership experience. All required active property & casualty (P&C) licensing Outstanding communication and people management skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s). Salary Range The expected pay range for this position is $60,000 to $80,000 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Posted 1 day
Branch Operations Supervisor – Commercial Insurance
Insurance Office of America - Green Cove Springs, FL 32043
Job Description: Title: Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to applicants across the United States, with the exception of candidates residing in Alaska, Arizona, California or Hawaii. Must be willing to work Monday-Friday 8am-5pm Eastern Standard Time. Supporting: Cherry Hill, New Jersey | Book Focus: Trucking, Transportation, Construction Required: active property & casualty (P&C) license Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: Responsible for direct management of Account Team staff, including assigning tasks and managing workflows, monitoring and improving staff performance, scheduling, human resource management, staffing, training, staff development, staff communication and support, process, policy, and procedure compliance, and modeling core values. Key Responsibilities: Team Leadership: Manage Account Management staff, monitor performance, and provide coaching. HR Management: Ensure compliance with HR processes and policies. Performance Monitoring: Ensure productivity, efficiency, quality, and service standards. Scheduling: Manage staff days off calendars for service continuity. Staffing Levels: Ensure appropriate staffing levels and recommend adjustments. Employee Selection: Participate in interviewing and hiring recommendations. Performance Evaluation: Prepare and deliver performance evaluations. Coaching and Development: Provide coaching, consultation, and training. Professional Development: Encourage growth and development of personnel. Succession Planning: Develop future branch operations leaders. Culture Promotion: Promote IOA culture and improve engagement. Performance Gaps: Identify gaps and implement corrective actions. Data Analysis: Monitor and interpret performance data. Communication: Maintain transparent communication with leadership. Process Improvement: Develop and ensure compliance with core work processes. Policy Enforcement: Implement and enforce company policies. Technical Competence: Maintain high technical competence and industry expertise. Leadership Development: Continuously improve management and leadership skills. Relationship Building: Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees. Leadership Development: Continuously improve management and leadership skills. Relationship Building: Develop and maintain positive relationships with IOA leadership and employees. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 5+ years of industry experience with deep, wide-ranging industry knowledge 3+ years leadership experience. All required active property & casualty (P&C) licensing Outstanding communication and people management skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s). Salary Range The expected pay range for this position is $60,000 to $80,000 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Posted 1 day
Branch Operations Supervisor – Commercial Insurance
Insurance Office of America - Jacksonville Beach, FL 32233
Job Description: Title: Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to applicants across the United States, with the exception of candidates residing in Alaska, Arizona, California or Hawaii. Must be willing to work Monday-Friday 8am-5pm Eastern Standard Time. Supporting: Cherry Hill, New Jersey | Book Focus: Trucking, Transportation, Construction Required: active property & casualty (P&C) license Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: Responsible for direct management of Account Team staff, including assigning tasks and managing workflows, monitoring and improving staff performance, scheduling, human resource management, staffing, training, staff development, staff communication and support, process, policy, and procedure compliance, and modeling core values. Key Responsibilities: Team Leadership: Manage Account Management staff, monitor performance, and provide coaching. HR Management: Ensure compliance with HR processes and policies. Performance Monitoring: Ensure productivity, efficiency, quality, and service standards. Scheduling: Manage staff days off calendars for service continuity. Staffing Levels: Ensure appropriate staffing levels and recommend adjustments. Employee Selection: Participate in interviewing and hiring recommendations. Performance Evaluation: Prepare and deliver performance evaluations. Coaching and Development: Provide coaching, consultation, and training. Professional Development: Encourage growth and development of personnel. Succession Planning: Develop future branch operations leaders. Culture Promotion: Promote IOA culture and improve engagement. Performance Gaps: Identify gaps and implement corrective actions. Data Analysis: Monitor and interpret performance data. Communication: Maintain transparent communication with leadership. Process Improvement: Develop and ensure compliance with core work processes. Policy Enforcement: Implement and enforce company policies. Technical Competence: Maintain high technical competence and industry expertise. Leadership Development: Continuously improve management and leadership skills. Relationship Building: Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees. Leadership Development: Continuously improve management and leadership skills. Relationship Building: Develop and maintain positive relationships with IOA leadership and employees. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 5+ years of industry experience with deep, wide-ranging industry knowledge 3+ years leadership experience. All required active property & casualty (P&C) licensing Outstanding communication and people management skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s). Salary Range The expected pay range for this position is $60,000 to $80,000 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Posted 1 day
Branch Operations Supervisor – Commercial Insurance
Insurance Office of America - Jacksonville, FL 32233
Job Description: Title: Branch Operations Supervisor - Commercial Lines Fully Remote: This is a fully remote role open to applicants across the United States, with the exception of candidates residing in Alaska, Arizona, California or Hawaii. Must be willing to work Monday-Friday 8am-5pm Eastern Standard Time. Supporting: Cherry Hill, New Jersey | Book Focus: Trucking, Transportation, Construction Required: active property & casualty (P&C) license Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: Responsible for direct management of Account Team staff, including assigning tasks and managing workflows, monitoring and improving staff performance, scheduling, human resource management, staffing, training, staff development, staff communication and support, process, policy, and procedure compliance, and modeling core values. Key Responsibilities: Team Leadership: Manage Account Management staff, monitor performance, and provide coaching. HR Management: Ensure compliance with HR processes and policies. Performance Monitoring: Ensure productivity, efficiency, quality, and service standards. Scheduling: Manage staff days off calendars for service continuity. Staffing Levels: Ensure appropriate staffing levels and recommend adjustments. Employee Selection: Participate in interviewing and hiring recommendations. Performance Evaluation: Prepare and deliver performance evaluations. Coaching and Development: Provide coaching, consultation, and training. Professional Development: Encourage growth and development of personnel. Succession Planning: Develop future branch operations leaders. Culture Promotion: Promote IOA culture and improve engagement. Performance Gaps: Identify gaps and implement corrective actions. Data Analysis: Monitor and interpret performance data. Communication: Maintain transparent communication with leadership. Process Improvement: Develop and ensure compliance with core work processes. Policy Enforcement: Implement and enforce company policies. Technical Competence: Maintain high technical competence and industry expertise. Leadership Development: Continuously improve management and leadership skills. Relationship Building: Develop and maintain positive, productive relationships with IOA leadership, peers, co-workers, and employees. Leadership Development: Continuously improve management and leadership skills. Relationship Building: Develop and maintain positive relationships with IOA leadership and employees. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 5+ years of industry experience with deep, wide-ranging industry knowledge 3+ years leadership experience. All required active property & casualty (P&C) licensing Outstanding communication and people management skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s). Salary Range The expected pay range for this position is $60,000 to $80,000 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.