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Technology Services
Posted 1 day
Senior Technical Support Manager
PGA TOUR - Ponte Vedra Beach, FL
The Best Players Need the Best People. The Senior Technical Support Manager is responsible for leading the Technical Support Engineering team (GTE) to provide engineering support for network connectivity, Operating Systems / server / cloud resources, application issues, review application / system logs to diagnose, determine and solve problems. This position is also responsible for monitoring, alerting and creation of dashboards. This leadership role manages the operations of the technical support operations team and works to create strategic areas of improvement for the team as they support the daily operations to extract data from golf courses throughout the PGA TOUR and affiliated ecosystems. In addition to managing the team, this position serves as a liaison to the Data Center Technology Group (DTG) , developers and product Owners for supported systems. QUALIFICATIONS Bachelor’s degree in Network Administration, Computer Science, System Engineering, or a similar field or equivalent job experience 7+ years Information Systems experience 7+ years Windows / Linux Server Administration experience preferred Demonstrated leadership skills managing a group of technically oriented personnel Strong knowledge in scripting in PowerShell, Python and bash Strong knowledge of Splunk for dashboarding Certificates: AWS Certified Developer – Associate and AWS Certified Solutions Architect – Associate Must be able to multitask and have strong organizational skills Ability to work effectively as an individual, but also in a team environment Must have working experience with system repair, engineering tasks, and other troubleshooting activities Knowledge of the game of golf, scoring, rules, PGA TOUR structure preferred. RESPONSIBILITIES/DUTIES As a member of the Golf Technology team, responsible for the growth, support, and evolution of the PGA TOUR’s ShotLink production. Responsible for maximizing ShotLink system uptime. Responsible for scripting and configuring monitoring of the ShotLink systems. Responsible for ShotLink Dashboards Responsible for software deployment automation Provide second level support to GTE Technicians for network connectivity, system and application problems Actively monitor Help Desk tickets to communicate and resolve problems to affected parties Responsible for installing, configuring, and troubleshooting ShotLink applications Manage and deploy standardized platforms Properly follow operational procedures and make recommendations for process improvement Responsible for all data circuits Act as point of interface with third parties On call responsibilities for ShotLink system Effectively manage staff gaining their trust and taking active steps to further their development Develop and encourage staff to pursue new tasks and challenges related to overall departmental goals and objectives. Manage indirect reports in roles remote and traveling roles that have both daily operational as well as technical development roles. Demonstrated ability to lead large groups without direct reporting responsibly. Contribute to departmental operations, including staffing, budget management/ cost containment, and internal communication. Special projects or other duties as assigned.
Posted 1 day
Consultant II, Professional Services
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the role: In this role, you will serve as the primary point of contact for clients implementing a leading real-time payments solution, guiding them from kickoff through go-live. A typical day includes working directly with clients to train them on product capabilities, gather required configurations and documentation, and coordinate key milestones such as testing and go-live readiness. You will manage a portfolio of approximately 8–12 concurrent client implementations, balancing multiple timelines while maintaining strong attention to detail. Success in this role requires building trusted client relationships, proactively addressing questions, and ensuring all requirements are accurately captured and executed. This is a highly collaborative role, partnering closely with internal configuration, product, and delivery teams, as well as external vendor partners, to ensure seamless implementations and successful client outcomes. About the team: You will be part of a client-focused implementation team responsible for onboarding financial institutions onto FIS payment solutions. The team works closely with clients, internal product and engineering teams, and external partners to deliver successful implementations and drive client readiness for production. This team plays a critical role in ensuring clients adopt and effectively use our solutions, acting as the bridge between product capabilities and real-world client deployment. What you will be doing: In this role, you will be responsible for: Managing multiple client implementations concurrently, ensuring timelines, milestones, and deliverables are met Leading client-facing activities including training sessions, onboarding, and go-live coordination Gathering and validating client configurations, documentation, and required forms Serving as the primary liaison between clients, internal teams, and external vendor partners Tracking project details, risks, and dependencies to ensure successful delivery What you bring: Strong client relationship management and communication skills Ability to manage multiple projects simultaneously and prioritize effectively Detail-oriented mindset with the ability to track and manage complex requirements Experience working in a fast-paced, deadline-driven environment Bachelor’s degree or equivalent experience; prior experience in project coordination, implementation, or client-facing roles preferred Experience in payments, banking, or fintech environments Added bonus if you have: Prior experience supporting software or product implementations Familiarity with client onboarding, training, or go-live coordination What we offer you: A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Required work hours: Standard business hours (flexibility required based on client needs) Overtime required: Minimal, based on project timelines Weekends required: Occasional, during a major client go-live event Travel percentage for this role: Rare Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 1 day
Consultant II, Professional Services
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the role: In this role, you will serve as the primary point of contact for clients implementing a leading real-time payments solution, guiding them from kickoff through go-live. A typical day includes working directly with clients to train them on product capabilities, gather required configurations and documentation, and coordinate key milestones such as testing and go-live readiness. You will manage a portfolio of approximately 8–12 concurrent client implementations, balancing multiple timelines while maintaining strong attention to detail. Success in this role requires building trusted client relationships, proactively addressing questions, and ensuring all requirements are accurately captured and executed. This is a highly collaborative role, partnering closely with internal configuration, product, and delivery teams, as well as external vendor partners, to ensure seamless implementations and successful client outcomes. About the team: You will be part of a client-focused implementation team responsible for onboarding financial institutions onto FIS payment solutions. The team works closely with clients, internal product and engineering teams, and external partners to deliver successful implementations and drive client readiness for production. This team plays a critical role in ensuring clients adopt and effectively use our solutions, acting as the bridge between product capabilities and real-world client deployment. What you will be doing: In this role, you will be responsible for: Managing multiple client implementations concurrently, ensuring timelines, milestones, and deliverables are met Leading client-facing activities including training sessions, onboarding, and go-live coordination Gathering and validating client configurations, documentation, and required forms Serving as the primary liaison between clients, internal teams, and external vendor partners Tracking project details, risks, and dependencies to ensure successful delivery What you bring: Strong client relationship management and communication skills Ability to manage multiple projects simultaneously and prioritize effectively Detail-oriented mindset with the ability to track and manage complex requirements Experience working in a fast-paced, deadline-driven environment Bachelor’s degree or equivalent experience; prior experience in project coordination, implementation, or client-facing roles preferred Experience in payments, banking, or fintech environments Added bonus if you have: Prior experience supporting software or product implementations Familiarity with client onboarding, training, or go-live coordination What we offer you: A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Required work hours: Standard business hours (flexibility required based on client needs) Overtime required: Minimal, based on project timelines Weekends required: Occasional, during a major client go-live event Travel percentage for this role: Rare Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 1 day
Sr. Workday/UKG Technology Enablement & Training Specialist, IS Business Systems, On-site Hybrid, Baptist Medical Center
Baptist Health System, Inc. - Jacksonville, FL 32207
About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Sr. Workday/UKG Technology Enablement & Training Specialist, IS Business Systems, On-site Hybrid, Baptist Medical Center The Sr. Workday/UKG Technology Enablement & Training Specialist leads the execution of training, communication, adoption, and change management activities that support enterprise-wide technology initiatives, with a primary focus on Workday, UKG, and related workforce management systems. This role serves as a critical link between Information Services, Human Resources, operational departments, enterprise users, and end users to ensure successful adoption of technology solutions and business process changes across the organization. The Specialist is responsible for developing and delivering engaging training programs, creating comprehensive learning materials, and supporting organizational readiness for new system implementations, upgrades, optimizations, and process improvements. This includes assessing training needs, designing learning strategies, facilitating instructor-led and virtual training sessions, developing eLearning content, and creating user documentation that enables employees to effectively utilize Workday, UKG, and other enterprise applications. The role works closely with HR leaders, IT teams, enterprise users, managers, and staff members across the organization to identify learning needs, improve technology proficiency, and promote consistent adoption of enterprise systems and workflows. Working closely with project teams, application analysts, HR stakeholders, IT leadership, operational leaders, enterprise users, and subject matter experts, this role proactively identifies change impacts, adoption risks, and training requirements throughout the project lifecycle. The Specialist develops targeted communication plans, stakeholder engagement strategies, and adoption campaigns to drive awareness, readiness, and sustained utilization of new technologies and workflows. The role also supports organizational change management efforts by helping employees understand the value of technology initiatives and successfully transition to future-state processes while serving as a trusted advisor to HR, IT, operational, finance, and procurement teams on training, user adoption, and technology enablement best practices. As a Sr. Workday/UKG Technology Enablement & Training Specialist you will be responsible for: This role leads the execution of complex training, change communications, and adoption activities supporting enterprise‑wide business systems and process transformations. This role partners closely with cross‑functional leaders and delivery teams to design and deliver high‑impact change assets, proactively manage adoption risks, and drive sustained behavior change. Operating with a high degree of independence, the Senior Specialist brings advanced judgment, strong execution discipline, and a continuous‑improvement mindset to change initiatives of significant scope and visibility Develop and deliver training programs for Workday, UKG, and enterprise applications using instructor-led, virtual, and self-paced learning methods. Lead technology adoption, communication, and change management initiatives supporting enterprise-wide system implementations, upgrades, and optimizations. Partner with HR, IT, operational leaders, and enterprise users to assess training needs, support organizational readiness, and drive successful technology adoption. Create and maintain training materials, job aids, eLearning content, knowledge articles, and user documentation. Monitor training effectiveness, adoption metrics, and user feedback to identify opportunities for continuous improvement and enhanced user engagement. Experience: Strong knowledge of Workday, UKG, and enterprise workforce management systems. Proven experience developing and delivering training programs, creating training content, and executing training strategies for enterprise technology platforms. Experience utilizing learning management systems, eLearning platforms, and training development tools to support organizational learning initiatives. Experience leading change management, user adoption, and enterprise-wide communication efforts for technology implementations and business process transformations. Strong experience with SharePoint, including content management, document repositories, knowledge sharing, and end-user resource development. Excellent written, verbal, presentation, and facilitation skills with the ability to engage stakeholders at all levels of the organization. Ability to partner effectively with HR, IT, operational leaders, and enterprise users to support technology adoption and organizational readiness. Experience in healthcare, healthcare operations, information technology, learning and development, or organizational change management preferred. Education and Certifications: High School Diploma required Bachelor’s Degree preferred Workday, UKG, ATD, SHRM, Prosci, or other relevant certifications preferred. Primary Location: Metro Square
Posted 1 day
Workday/UKG Technology Enablement & Training Specialist, IS Business Systems, Hybrid On-site, Baptist Medical Center
Baptist Health System, Inc. - Jacksonville, FL 32207
About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Workday/UKG Technology Enablement & Training Specialist, IS Business Systems, Hybrid On-site, Baptist Medical Center The Workday/UKG Technology Enablement & Training Specialist supports the execution of training, communication, adoption, and change management activities that enable successful implementation and optimization of enterprise technology initiatives, with a primary focus on Workday, UKG, and related workforce management systems. This role serves as a key liaison between Information Services, Human Resources, operational departments, enterprise users, and end users to promote effective utilization of technology solutions and business process improvements across the organization. The Specialist is responsible for supporting the development and delivery of training programs, creating learning materials, and assisting with organizational readiness efforts for system implementations, upgrades, optimizations, and process improvements. This includes helping assess training needs, facilitating instructor-led and virtual training sessions, developing eLearning content, maintaining training documentation, and supporting end users in effectively utilizing Workday, UKG, and other enterprise applications. Working closely with project teams, application analysts, HR stakeholders, IT teams, operational leaders, enterprise users, and subject matter experts, this role helps identify training needs, change impacts, and adoption opportunities throughout the project lifecycle. The Specialist supports communication plans, stakeholder engagement activities, and adoption initiatives designed to increase awareness, readiness, and utilization of enterprise technologies and workflows. This position works under the guidance of senior team members and leadership while developing expertise in training delivery, technology adoption, and organizational change management practices. The Specialist contributes to continuous improvement efforts and supports initiatives that enhance employee engagement, learning effectiveness, and technology adoption across the enterprise. As a Workday/UKG Technology Enablement & Training Specialist, you will be responsible to: Support training, communication, and adoption activities for enterprise-wide business systems and technology initiatives. Assist in the development and delivery of training programs for Workday, UKG, and other enterprise applications using instructor-led, virtual, and self-paced learning methods. Partner with HR, IT, operational leaders, and enterprise users to support organizational readiness and technology adoption efforts. Create, maintain, and update training materials, job aids, eLearning content, knowledge articles, and user documentation. Support change management and communication activities related to system implementations, upgrades, and process improvements. Facilitate training sessions, workshops, and end-user support activities. Monitor training participation, user feedback, and adoption metrics to identify opportunities for improvement. Maintain training repositories, SharePoint sites, and knowledge management resources. Provide ongoing support to end users and stakeholders to promote successful utilization of enterprise systems. Collaborate with senior specialists, project teams, and business stakeholders to ensure alignment of training and communication initiatives. Experience: Knowledge of Workday, UKG, HRIS, workforce management systems, or other enterprise applications preferred. Experience developing or delivering training programs, instructional content, or user support materials preferred. Experience utilizing learning management systems, eLearning platforms, and training development tools preferred. Exposure to change management, user adoption, communications, or organizational readiness activities preferred. Experience with SharePoint, document management, knowledge repositories, or collaboration platforms preferred. Strong written, verbal, presentation, and facilitation skills. Strong organizational skills with the ability to manage multiple priorities and projects simultaneously. Ability to collaborate effectively with HR, IT, operational leaders, and enterprise users. Customer service mindset with a passion for learning, technology adoption, and employee development. Experience in healthcare, healthcare operations, information technology, learning and development, or organizational change management preferred. Education and Certifications: • High School Diploma required. • Bachelor's Degree preferred. Primary Location: Metro Square
Posted 1 day
Customer Support Specialist III
Ensora Health - Jacksonville, FL 32207
Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community. Job Description The Customer Support Specialist III plays a critical role in delivering exceptional customer experiences by resolving complex support cases and serving as a subject matter expert on our EHR platform. This role blends advanced troubleshooting, mentorship, and modern AI-enabled workflows to drive faster resolution, smarter insights, and continuous improvement. This is an ideal opportunity for candidates who are AI-forward—curious, adaptive, and excited to leverage emerging technologies to elevate both customer outcomes and team performance. What You’ll Do Independently manage and resolve complex or escalated customer cases using advanced troubleshooting techniques Apply deep EHR platform expertise to diagnose technical and workflow-related issues Leverage AI-powered tools and automation to accelerate case resolution, improve accuracy, and enhance decision-making Identify opportunities to incorporate AI and workflow automation into daily support operations Partner with cross-functional teams to drive timely and effective issue resolution Mentor junior specialists, including coaching on effective use of tools, systems, and emerging AI capabilities Contribute to and maintain knowledge base content, incorporating AI-assisted documentation and content optimization Analyze recurring issues and trends using data and AI insights, recommending improvements to processes and customer experience Manage customer escalations with professionalism, empathy, and clear communication Track and report on case trends, leveraging dashboards and AI-driven insights to inform continuous improvement What You Bring High school diploma or equivalent experience 3+ years of customer service or support experience, preferably in a technical or SaaS environment Proven ability to independently resolve complex or escalated issues Demonstrated curiosity and openness to adopting AI tools and emerging technologies in day-to-day work Experience using knowledge bases, automation tools, or AI-assisted support platforms (e.g., chatbots, copilots, or workflow automation tools) Strong mentoring and collaboration skills, with the ability to uplift others through knowledge sharing Advanced problem-solving skills and sound judgment in decision-making Excellent written and verbal communication skills, especially in high-pressure situations Deep understanding of EHR platforms, including workflows, configurations, and troubleshooting Additional Information While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria. The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together! All your information will be kept confidential according to EEO guidelines. At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do. We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. Ensora Health is an equal opportunity employer.
Posted 1 day
Business Intelligence & Data Analyst
Clay Electric Cooperative - Keystone Heights, FL
Department: Information & Communication Technology / AMI Technical Services Location:Keystone Heights Classification: Exempt Notes:This is a current position. Resume Required. Clay Electric Cooperative, Inc. does not sponsor employment visas. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing [email protected] or by calling 352-473-8000, EXT 8264 or 8270. Please be advised that this assistance is available for individuals who require accommodation due to disability. Classification Summary: Individuals in this position will be responsible for development, database administration, data retrieval, and analysis of queries within the organization. A significant portion of time is spent building internal customer relationships, developing queries, reports, and scripts that meet the business needs of the Cooperative, as well as assisting in the administration of the Cooperative’s broad datasets. Work requires broad information technology skills and specialization in at least two of the following areas: business intelligence, database management, development of applications and interfaces. Work is performed under the general direction of the assigned ICT Supervisor or Manager who reviews work performed based on the Essential Job Functions. Essential Job Functions (Note: These job functions are intended only as illustrations of the various types of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. All employees are expected to demonstrate cooperation in working with others, deal effectively with members and practice safety consciousness.) Query Design and Performance Optimization. Develops and maintains database queries using multiple query languages employed by the Cooperative. Analyzes and optimizes queries to ensure accuracy, efficiency, and optimal performance while adhering to data governance and security standards. Business Intelligence (BI) Reporting. Collaborates with business stakeholders to define reporting and analytical requirements. Determines appropriate reporting and visualization methods, develops BI solutions, and provides ongoing support and refinement of those solutions over time. Interface Development. Develops and supports data integrations and interfaces between enterprise applications, databases, and external data sources. Works with cyber security, technical and application teams to ensure integrations are secure, reliable, and aligned with architectural standards. Database Administration. Administers, monitors, and maintains on-premise and cloud-based databases and data platforms. Supports data integrity, performance, availability, and compliance with security and data protection requirements. Solution Development. Designs and implements custom BI solutions, data processes, applications, and automations to improve operational efficiency and support business objectives, following established change management and release practices. Application, BI, and Data Support. Provides advanced support for BI, data, and analytics solutions, resolving issues escalated from frontline support. Serves as a backup for frontline support as needed to ensure continuity of service. Communications. Serves as a liaison between business users, technical users, and vendors. Communicates technical concepts, data insights, and solution impacts in a clear and practical manner appropriate to the audience. Technical Documentation. Creates and maintains technical documentation for BI solutions, reports, interfaces, data processes, and automations. Provides subject-matter input and knowledge transfer to designated training and documentation resources to ensure end-user materials accurately reflect implemented solutions. Safety. Practices safe work habits in the performance of all job duties and is familiar with and follows those portions of the Cooperative Safety Manual that pertain to the position. Other Essential Duties. Each employee is responsible to perform other duties as required to benefit the Cooperative and its members, includes responding to and/or assisting in emergency situations. Minimum Training and Experience: This position requires a Bachelor’s degree from a regionally accredited college or university with a major in Science, Technology, Engineering, Mathematics, Business or a related field, plus two (2) years of business intelligence, database administration or applications development experience. Substitution: Related experience may substitute for the required education on a year-for-year basis. CompTIA Data+ or Microsoft Fundamentals certification is preferred. Individuals in this position must maintain a valid State of Florida driver's license. Knowledge, Skills and Abilities: Skilled in the use of Microsoft Productivity Applications (Word, Excel, Access, Visio, Teams) Skilled in common query languages (T-SQL, PL/SQL, PostgreSQL). Skilled in BI and reporting tools such as Power BI, SQL Server Reporting Services, and Crystal Reports. Working knowledge of ETL (Extract, Transform, Load) tools and practices (SSIS, Azure Data Factory, Synapse Pipelines). Working knowledge of scripting, automation, and low/no-code development tools (Power Platform, PowerShell, Python, etc.). Working knowledge of enterprise application interfaces (REST, SOAP, JSON, XML, CSV). Working knowledge of database platforms (Oracle, SQL Server, PostgreSQL). Working knowledge of application development using Low/No-Code platforms or traditional programming languages (Microsoft Power Apps, C# .NET, and Python). Working knowledge of database structure and design, such as relation, non-relational, OLAP, etc. Working knowledge of data protection and privacy best practices. Ability to communicate technical information clearly to business users, technical peers and vendors. Ability to work independently while adhering to governance, security, and change control standards. Ability to manage multiple concurrent requests or projects with competing priorities. Ability to distinguish between and communicate with a user, application, database, or system level event or action. Requires availability to work outside of normal business hours to meet deadlines and to respond to critical system-down situations. Requires working an after-hours support rotation for critical help desk and system incidents. Clay Electric Cooperative, Inc. is an Equal Opportunity employer. All applicants for employment shall be considered on the basis of merit, without regard to race, color, sex, age, religion, national origin, physical or mental handicap or disability, where otherwise qualified, or marital or veteran status. Clay Electric Cooperative, Inc. treats all employees equally without discrimination in rates of pay and other opportunities for advancement. Clay Electric Cooperative, Inc. has a drug-free workplace policy. Clay Electric Cooperative, Inc. participates in E-Verify. E-Verify electronically compares information entered on the Employment Eligibility Verification, Form I-9, with records contained in Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees. JOB ANALYSIS FORM for BI AND DATA ANALYST This form is used to determine the essential function and physical requirements of each job class for recruitment purposes to comply with the American With Disabilities Act. Tools, Equipment, Vehicles, or Machinery Used: Telephone, computer Work Conditions: Work is Performed: Indoors Outdoors Both X Exposure To: Cold Heat Wet/Humid Noise/Vibration Hazards Dust Fumes Communication Requirements: Hearing: Yes No Ability to receive detailed information through oral communication. X Ability to make fine discriminations in sound, such as when making fine adjustments on machine parts. X Talking: Yes No Ability to express or exchange ideas by means of the spoken word. X Ability to convey detailed or important spoken instructions to other workers. X Ability to speak loudly, such as when speaking over loud machinery. X No speaking is required. X Visual Requirements: Yes No Field of vision requires the normal ability, such as working with figures, on computer terminals or reading. X Field of vision requires the ability to see small or detailed items, such as working on machines. X Field of vision requires the ability to operate equipment, such as trucks, forklifts, cranes. X Repetitive Motions: Yes No Substantial movements (motions) of the wrists, hands and/or fingers, such as keyboarding or handwriting. X Physical Requirements of the Job: Note: - In terms of an 8-hour workday, "Occasionally" equals 1% to 33% of the time, "Frequently" means 34% to 66% of the time, and "Continuously" means 67% to 100% of the time. Employee Must Lift & Carry: Never Occasionally Frequently Continuously Up to 5 lbs X 6 to 10 lbs X 11 to 20 lbs X 21 to 25 lbs X 26 to 50 lbs X 51 to 100 lbs X Employee is Required To: Never Occasionally Frequently Continuously Bend X Squat X Crawl X Climb X Reach Above Shoulder Level X Reach Below Shoulder Level X Employee Must Use Hands for Repetitive Action: Simple Grasping Pushing Pulling Fingering Yes: No: X X X X Definitions: Simple Grasping- Apply pressure to an object with the fingers and palm. Pushing-Using upper extremities to press against something with steady force in order to thrust forward, downward or outward. Pulling-Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion. Fingering-Picking, pinching, typing or otherwise working primarily with fingers rather than with the whole hand or arm as in handling. Employee Must Use Feet for Repetitive Action: Right Left Yes: No: X X The physical demands and work environment described here are representative of those an employee encounters or must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Some requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees.
Posted 1 day
Senior AI/ML Engineer – Engineering Excellence (Full Stack Developer) Vice President
Citi - Jacksonville, FL
Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Overview of the Role: The Applications Development Senior Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to establish and implement new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to drive applications systems analysis and programming activities. We are seeking a highly skilled and experienced Senior AI/ML & Agentic AI Engineer with a robust background in Python, Java, database technologies, cloud platforms, and CI/CD DevOps practices to join our Engineering Excellence and Transformation organization. In this critical role, you will be at the forefront of designing, developing, and integrating cutting-edge AI/ML and Agentic AI solutions, including advanced AI assistant tools, to revolutionize engineering processes and drive significant operational improvements across our enterprise. You will leverage your comprehensive technical expertise to build scalable, resilient, and high-performance AI systems from conception to deployment, fostering a culture of innovation and continuous delivery. About Citi: Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together. Key Responsibilities: Manage one or more Applications Development teams in an effort to accomplish established goals as well as conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions) Utilize in-depth knowledge and skills across multiple Applications Development areas to provide technical oversight across systems and applications Review and analyze proposed technical solutions for projects Lead the design, development, and implementation of sophisticated AI/ML, Generative AI, and Agentic AI solutions, including AI assistant tools, in close collaboration with AI architects, product owners, and cross-functional engineering teams within the Engineering Excellence framework. Architect and develop end-to-end AI systems, leveraging both Python for machine learning workflows and Java for scalable enterprise-grade backend services, ensuring seamless integration with existing and new applications. Design and implement intelligent agentic systems that exhibit autonomous decision-making capabilities, enabling advanced automation and self-optimizing processes. Develop, fine-tune, and optimize Large Language Models (LLMs) using both parameter-efficient techniques and full fine-tuning, focusing on their integration into robust, production-ready systems supported by both Python and Java components. Drive the implementation and experimentation with advanced generative AI methods such as prompt engineering and Retrieval-Augmented Generation (RAG), ensuring their effective deployment and performance in enterprise environments. Own the deployment pipeline for AI models and associated services, leveraging CI/CD methodologies, containerization (Docker), and orchestration (Kubernetes) on leading cloud platforms (AWS, Azure, GCP) to ensure secure, scalable, and automated releases. Apply deep knowledge of database technologies (SQL and NoSQL) to design efficient data storage, retrieval, and management strategies for AI applications, ensuring data integrity and performance. Contribute to the establishment and enforcement of engineering best practices, architectural patterns, and tooling standards for full-stack AI development, advocating for maintainability, observability, and cost-efficiency. Stay abreast of the latest advancements in AI/ML, Agentic AI, cloud technologies, and DevOps trends, proactively sharing knowledge and driving adoption of innovative solutions. Ensure strict adherence to ethical AI guidelines, data privacy regulations, and compliance standards throughout the entire AI solution lifecycle. Act as a mentor for junior engineers, providing expert guidance on Python, Java, cloud technologies, and CI/CD best practices, fostering a culture of technical excellence and continuous improvement. Required Technical Skills: Polyglot Programming Expertise: Python: Expert proficiency in Python for AI/ML development, including data manipulation (Pandas), scientific computing (NumPy), and machine learning frameworks. Java: Strong proficiency in Java (e.g., Spring Boot, Microservices, Enterprise Integration Patterns, RESTful APIs) for building scalable, high-performance, and resilient enterprise applications. AI/ML & Agentic AI: Extensive experience with Generative AI, Agentic AI principles, and the development of AI assistant tools. Hands-on experience with LLMs and fine-tuning methods (e.g., LoRA, QLoRA, Adapter/Prefix Tuning, instruction tuning). Practical knowledge of model optimization techniques (e.g., compression, quantization) and familiarity with tools such as DeepSpeed, vLLM, GPTQ, or similar. Proficient in prompt engineering, prompt design tools/frameworks, and building robust RAG systems (hybrid search, multi-vector retrieval). Proficient with machine learning frameworks (PyTorch, TensorFlow, Keras) and distributed training. Strong skills in Natural Language Processing (NLP) techniques (NER, Dependency Parsing, Text Classification, Topic Modeling), transfer learning, and advanced learning paradigms. Familiarity with generative AI tools and libraries like LangChain, LlamaIndex, Hugging Face, and major GenAI APIs (e.g., OpenAI, Gemini, Claude, AWS Bedrock). Database Technologies: Solid experience with both SQL (e.g., PostgreSQL, Oracle, MySQL) and NoSQL (e.g., MongoDB, Cassandra, DynamoDB) databases, including schema design, query optimization, and integration with applications. Cloud Platforms: Extensive hands-on experience with at least one major cloud provider (AWS, Azure, or GCP), including services for compute, storage, networking, AI/ML, and data. CI/CD & DevOps: Strong understanding and practical experience with CI/CD pipelines, automated testing, infrastructure as code (IaC), and configuration management. Expertise with containerization (Docker) and orchestration (Kubernetes, OpenShift). Familiarity with monitoring, logging, and alerting tools for production systems. Security & Compliance: Solid understanding of AI compliance, guardrails, Responsible AI practices, and enterprise security standards within a highly regulated environment. Required Soft Skills: Exceptional collaboration and communication skills, capable of effectively bridging the gap between diverse technical teams (AI/ML, Java, DevOps, Cloud) and non-technical stakeholders. Proactive and analytical problem-solver, adept at navigating complex technical challenges and driving innovative, cross-domain solutions in a dynamic environment. Ability to clearly articulate complex technical concepts, designs, and solutions to diverse audiences, both technical and non-technical. Strong passion for continuous learning, innovation, and mentoring, contributing significantly to a culture of technical excellence and organizational transformation. Qualifications: At least 6+ years of progressive experience in software engineering and AI/ML development, with a minimum of 5 years specifically focused on Generative AI, Agentic AI, and full-stack AI solutions. Demonstrated portfolio of successful, impactful projects leveraging Python, Java, cloud services, and CI/CD/DevOps practices in an enterprise setting. Extensive experience working with large-scale distributed systems and architecting solutions for high availability and performance. Education: Bachelor’s or master’s degree in computer science, Data Science, Artificial Intelligence, Software Engineering, or a related quantitative field. - Job Family Group: Technology - Job Family: Applications Development - Time Type: Full time - Primary Location: Irving Texas United States - Primary Location Full Time Salary Range: $125 760,00 - $188 640,00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: jun 14, 2026 - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Posted 1 day
Business Development Executive
Genpact - Fleming Island, FL 32003
Business Development Executive Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook. Job Description Inviting applications for the role of Business Development Executive In this role you will be responsible for growing our business by pursuing new clients and managing the entire pursuit process from lead generation to contract signature. Responsibilities: - Deal Origination: Responsible for growing our business with new clients across various industries. - Market Research: Conduct thorough market analysis to identify trends opportunities and competitive landscape. - Utilize insights to shape business development strategies and approaches. - Maintains a consistent pipeline of opportunities that align to the organization's strategic focus. - Proposal Development: Collaborate with Business Units Data-Tech-AI Function and Commercial/ Pricing teams to craft compelling proposals that effectively communicate the value of our services to potential clients. - Negotiation and Closing: Lead contract negotiations ensuring mutually beneficial agreements are reached. - Close deals in a timely manner while meeting or exceeding revenue targets. - Sales Management: Maintain accurate records of all business development activities including pipeline updates client interactions and sales performance metrics. - Provide regular reports to senior management. Qualifications Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics Certifications Required Skills Advisory Services, Business Development, Client Relations, Data Analytics, Data Consulting, Digital Business Strategy, Lean Six Sigma (LSS), Program Implementation, Program Management, Project Management, Sales, Salesforce Sales Cloud, Stakeholder Management, Understanding Data Language English Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - Business Development Remote Type - Office Work Shift - Day Job (United States of America) The approximate annual base compensation range for this position is: 165,300 to 235,000 USD Work-from-Anywhere Roles – “Los Angeles California-based candidates are not eligible for this role” The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity. Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Posted 1 day
Tech Analyst Intern PRN
HCA Florida Memorial Hospital - Jacksonville, FL 32216
To Qualify; You must live in the Jacksonville, FL area today. Pay is $15 hour. Do you have the career opportunities as a(an) Tech Analyst Intern PRN you want with your current employer? We have an exciting opportunity for you to join HCA Florida Memorial Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare. Job Summary and Qualifications Tech Analyst Intern PRN During your time as a Tech Analyst Intern, you will be part of the solution. You will be helping physicians, clinicians and staff improve patient care, increase efficiency, and solve many other critical challenges facing healthcare today. We need individuals who have an interest in any of the following areas: Healthcare IT Operations IT Customer Support Technical Services Network and Systems Engineering Residents will work closely with their department and mentor for the duration of the residency. Our residents will be placed in areas that will provide them with meaningful projects. The residency includes enrichment and skills development training, social events, and an elective opportunity to prepare a capstone project at the end of the program. Qualifications Individuals who have received or are about to receive their IT training/certification from a recognized post-secondary Institution Relevant IT experience from a previous field Interest in technology Additional Information: Must be able to commit to 15-30 hours a week between Monday and Friday in person at the facility This position pays $15/hr Candidate must live in the Jacksonville, FL area Note: Eligibility for benefits may vary by location. "Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Tech Analyst Intern PRN opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today! We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.