Job Results
Technology Services
Posted 3 weeks
Cyber Identity – PlainID/PBAC Engineering Manager II
Deloitte - Jacksonville, FL 32202
Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success. Recruiting for this role ends on 12/31/2026. Position Summary As an experienced PlainID professional at Deloitte Consulting, you will be responsible for delivering high-quality work products within defined timelines while providing delivery and technical leadership to the PBAC engagement team who delivers the PBAC/ABAC authorization tools including PlainID. This role combines deep technical ownership with engineering expertise, governance, and stakeholder management. Work you'll do As a PlainID professional, you will: Configure and implement the PlainID Authorization Platform within client environments, including policy modelling and decision-point/information-point setup. Lead technical discussions with Enterprise architects and IAM stake holders. Lead a PBAC team for successful and seamless delivery. Design fine-grained, attribute-based access policies (PBAC/ABAC) that translate business rules into technical controls, including row- and column-level data access restrictions where needed. Integrate PlainID with client identity providers (Okta, Microsoft Entra ID, Ping Identity, ForgeRock), API gateways, microservices, and data platforms such as Snowflake or Big Query. Support the full policy lifecycle - authoring, testing, versioning, and deployment - using PlainID's visual policy modeling and policy-as-code capabilities. Run requirements sessions with client stakeholders to document current-state access patterns and design the target-state authorization model. Troubleshoot policy conflicts, integration issues, and authorization-decision errors across the client's technology stack. Lead the testing, validation, and go-live activities, including access-decision auditing and performance checks. Lead the team to produce clear technical documentation - policy catalogs, integration diagrams, runbooks - for both the client and the internal delivery team. Partner with engagement leads and architects to keep delivery on track and surface risks early. Stay current on PlainID's platform roadmap, including emerging capabilities for AI agent and machine-identity authorization. Lead the team to establish and maintain runbooks, SOPs, knowledge articles, and documentation standards for repeatable and governed support operations. Lead the conversation with client stakeholders, internal teams, and third-party vendors to resolve defects, manage dependencies, and improve service outcomes. The Team Enables trust and safety of online communications and digital products, protecting users, consumers, and patients from harm. Enables clients to provide consumer confidence in knowing with whom they are dealing and ensuring the integrity of access to data. Qualifications Required : • 7+ years of total experience, including strong hands-on experience in PlainID and access management implementation. • 3+ years with access control models - specifically PBAC - and how each maps to real enterprise use cases. • 3+ years of experience integrating and supporting complex integrations and connectors for PIP integration. • Must have strong knowledge of ensuring compliance with internal and external regulations, including SOX, GDPR, and ISO standards. • Experience integrating with identity providers and standard protocols: OAuth 2.0, OpenID Connect, SAML, JWT. • Comfort with policy-as-code concepts and reading/writing structured policy logic (e.g., Rego or similar rules-based languages). • Working knowledge of APIs and microservices architectures, plus experience with at least one API gateway (Apigee, Kong, Azure API Management, or similar). • Proven ownership of CAB/change governance, release management, and stakeholder management. • Advanced troubleshooting capability with strong knowledge of PlainID integration. Ability to travel 25-50%, on average, based on the work you do and the clients and industries/sectors you serve. Limited immigration sponsorship may be available. Preferred : Previous consulting or Big 4 experience preferred. Experience with RBAC, ABAC Strong documentation, reporting, and executive communication skills. Ability to manage vendor coordination The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500 to $265,100. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #CyberDTP27
Posted 3 weeks
Cyber Identity – PlainID/PBAC Senior Engineering Management Specialist/Senior Consultant
Deloitte - Jacksonville, FL 32202
Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-changing threat landscape. Through powerful solutions and managed services that simplify complexity, we enable our clients to operate with resilience, grow with confidence, and proactively manage to secure success. Recruiting for this role ends on 12/31/2026. Position Summary As an experienced PlainID professional at Deloitte Consulting, you will be responsible for delivering high-quality work products within defined timelines while providing technical leadership to the PlainID team. This role combines deep technical ownership with engineering expertise and governance. Work you'll do As a PlainID professional, you will: Configure and implement the PlainID Authorization Platform within client environments, including policy modelling and decision-point/information-point setup. Lead the technical discussions with Enterprise architects and IAM stake holders. Design fine-grained, attribute-based access policies (PBAC/ABAC) that translate business rules into technical controls, including row- and column-level data access restrictions where needed. Integrate PlainID with client identity providers (Okta, Microsoft Entra ID, Ping Identity, ForgeRock), API gateways, microservices, and data platforms such as Snowflake or Big Query. Support the full policy lifecycle - authoring, testing, versioning, and deployment - using PlainID's visual policy modeling and policy-as-code capabilities. Run requirements sessions with client stakeholders to document current-state access patterns and design the target-state authorization model. Troubleshoot policy conflicts, integration issues, and authorization-decision errors across the client's technology stack. Support testing, validation, and go-live activities, including access-decision auditing and performance checks. Produce clear technical documentation - policy catalogs, integration diagrams, runbooks - for both the client and the internal delivery team. Partner with engagement leads and architects to keep delivery on track and surface risks early. Stay current on PlainID's platform roadmap, including emerging capabilities for AI agent and machine-identity authorization. Establish and maintain runbooks, SOPs, knowledge articles, and documentation standards for repeatable and governed support operations. Coordinate with client stakeholders, internal teams, and third-party vendors to resolve defects, manage dependencies, and improve service outcomes. The Team Enables trust and safety of online communications and digital products, protecting users, consumers, and patients from harm. Enables clients to provide consumer confidence in knowing with whom they are dealing and ensuring the integrity of access to data. Qualifications Required : • 4+ years of total experience, including strong hands-on experience in PlainID implementation. • 3+ years with access control models - specifically PBAC - and how each maps to real enterprise use cases. • 3+ years of experience integrating and supporting complex integrations and connectors for PIP integration. • Must have strong knowledge of ensuring compliance with internal and external regulations, including SOX, GDPR, and ISO standards. • Experience integrating with identity providers and standard protocols: OAuth 2.0, OpenID Connect, SAML, JWT. • Comfort with policy-as-code concepts and reading/writing structured policy logic (e.g., Rego or similar rules-based languages). • Working knowledge of APIs and microservices architectures, plus experience with at least one API gateway (Apigee, Kong, Azure API Management, or similar). • Proven ownership of CAB/change governance, release management, and stake holder management. • Advanced troubleshooting capability with strong knowledge of PlainID integration. Ability to travel 25-50%, on average, based on the work you do and the clients and industries/sectors you serve. Limited immigration sponsorship may be available. Preferred : Previous consulting or Big 4 experience preferred. Experience with RBAC, ABAC Strong documentation, reporting, and executive communication skills. Ability to manage vendor coordination The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,400 to $207,800. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #CyberDTP27
Posted 3 weeks
Integration Engineer II
Deloitte - Jacksonville, FL 32202
Integration Engineer II, AI & Engineering/Engineering as a Service Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and re-engineering operations and processes that are critical to business. Your contributions can help clients improve financial performance, accelerate new digital ventures, and fuel growth through innovation. AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements. Engineering as a Service provides complete design, implementation, and technology operations, leveraging our core engineering expertise. We transform engineering teams, modernize technology, and deliver complex programs with a product engineering approach. Our flexible delivery models-traditional teams, pools, or pods-are tailored to each client's needs, offering engineering-led advisory, implementation, and operational capabilities to accelerate innovation. Recruiting for this role ends on 10/31/2026. Work You'll Do As Integration Engineer II you will have hands-on integration development skills to develop solutions streamlining business processes working with internal teams, near-shore, off-shore technologists and vendor relationships. You will be part of API management strategies to enable seamless communication between applications. You will work across geographies with accountability for the success, effectiveness and delivery of multiple work streams, managing a large, dispersed technology team. Key Responsibilities Design end-to-end system architecture spanning frontend, backend, integration layers, and cloud infrastructure, translating requirements into scalable Azure-based solutions Define technical standards, Integration design patterns, and best practices to guide the development team Create and maintain architecture diagrams, technical specifications, and design documents, including data mapping and configuration details Build backend services and APIs using Python (e.g., FastAPI, Django, Flask), Javascript, Azure, Typescript or using enterprise integration tools like MuleSoft , Apigee, Kong, Workato, BizTalk. Design, build, and integrate RESTful APIs - connecting third-party and internal systems for reliable, consistent data exchange Implement API security (OAuth2, JWT, API keys), versioning, rate limiting, and robust error handling Manage the full software development lifecycle (SDLC), including developing, testing, and deploying integration processes across Test, UAT, and Production environments Monitor integration performance, proactively troubleshoot issues, and provide expert-level post-deployment support Collaborate with cross-functional teams to optimize data flows and ensure adherence to integration best practices Take ownership of assigned projects, manage stakeholder expectations, and mentor junior team members toward successful delivery A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to others Qualifications Bachelor's degree in computer science, software engineering, information technology or a related field. 4+ years of hands-on experience with one or more modern programming languages (e.g., Python, JavaScript/TypeScript) for building backend services and APIs Proven experience designing and implementing integration solutions connecting disparate systems, applications, and data sources across on-premises and cloud environments Strong understanding of integration patterns and architectural styles (e.g., point-to-point, hub-and-spoke, event-driven, pub/sub, ESB, iPaaS) Hands-on experience with API design and development, including RESTful services, SOAP, and/or GraphQL Working knowledge of API security standards and protocols (OAuth2, JWT, SAML, API keys) and best practices for versioning, throttling, and error handling Experience with enterprise integration platforms/tools (e.g., MuleSoft, Apigee, Kong, Workato, BizTalk, Boomi, or equivalent) Experience with at least one major cloud platform (Azure, AWS, or GCP), including cloud-native architecture and deployment practices Solid understanding of data mapping, transformation, and orchestration techniques across heterogeneous systems Experience managing the full software development lifecycle (SDLC), including CI/CD pipelines, testing strategies, and deployment across multiple environments (Dev, Test, UAT, Production) Strong analytical and troubleshooting skills, with the ability to diagnose and resolve complex integration and performance issues Excellent communication skills, with the ability to translate business requirements into technical solutions and explain them to both technical and non-technical stakeholders Demonstrated ability to create clear technical documentation, including architecture diagrams, specifications, and data mapping references Experience leading or mentoring junior developers, with a collaborative approach to working across cross-functional teams Strong project ownership mindset, with the ability to manage priorities, timelines, and stakeholder expectations independently Ability to travel up to 50% of the time, based on the work you do and the clients and industries/sectors you serve. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Preferred Exposure to and understanding of enterprise architecture frameworks (e.g. TOGAF) Experience integrating specific enterprise systems such as Salesforce, SAP, Oracle, HCM, Workday, etc. Familiarity with cloud technologies and architectures (AWS, Azure, GCP). Wages and Salary The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $86,700-$170,900. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, the individual, and organizational performance.
Posted 3 weeks
Desktop Support Specialist
HCLTech - Jacksonville, FL
Job description: Roles & Responsibilities: Provide day to day desktop support to the End Users. Researching, diagnosing, trouble shooting and identifying solutions to resolve system issues on Laptop and Desktops on both OS & Hardware. Maintaining stock levels of equipment and inventories Building and deploying end user hardware; from tablets and phones through to laptops and desktops. Working closely with wider team and Site Lead to manage starters and leavers in local sites. Taking a proactive ownership of Tickets and Tasks assigned using ServiceNow. Asking customers targeted questions to quickly understand the root cause of the problem. Track computer system issues through to resolution, within agreed SLAs. Providing support to Associates through a series of actions, email or chat, until they’ve solved a technical issue. Properly escalate unresolved issues in a timely manner to appropriate internal teams (e.g. security/network/systems teams) Provide prompt and accurate feedback to customers Refer to internal database or external resources to provide accurate tech solutions Follow up with clients to ensure their IT systems are fully functional after troubleshooting Document technical knowledge in the form of notes and manuals Maintain jovial relationships within the team and customers Technical Skills: Good knowledge of Windows client OS’ including, Windows 8 & 10. Knowledge of Windows Imaging/OS deployment using tools like WDS/MDT/SCCM/AutoPilot. Knowledge of Azure, especially intune and AAD. Experience of data center management, including tape back up management. Hands-on experience on Hardware Troubleshooting skills and log the call with Vendor for hardware replacement. Knowledge on SCCM, Encryption software, VPN applications Good knowledge on system troubleshooting and application troubleshooting (Event log check, disk space checks and error/failure logs etc). Good knowledge of Active Directory (DHCP, DNS and OU/GPO). Good Knowledge of Macintosh platform and application installation. Good knowledge on Microsoft Office Products (Office-365/Office 2013). Good knowledge of Network concepts (VLANs, VPN, LAN, WAN & Wi-Fi) Basic skills on Printer support. Conference Room Audio & Video support. Good interpersonal skills. Worked on ticketing tool eg SNOW, HP OpenView. Requirements Proven work experience as a Technical Support Engineer or Desktop Support Engineer Proven experience with Windows/Mac OS environments. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and troubleshoot technical issues. Excellent problem-solving and communication skills. Ability to provide step-by-step technical help, both written and verbal to non-technical staff Graduate in Information Technology, Computer Science or relevant field Additional certification in Microsoft or similar technologies is a plus A+ or similar certification A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation. Pay: $54,000.00 - $88,000.00 per year Benefits: * Dental insurance * Paid time off Work Location: On the road
Posted 3 weeks
Technical Field Support Engineer, Information Systems, Full Time, Baptist Health Medical Center
Baptist Health System, Inc. - Jacksonville, FL 32207
About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Technical Field Support Engineer, Information Systems, Full Time, Baptist Health Medical Center The Mobile Healthcare Technology Support Specialist provides on-site technical support for Baptist Health's mobile healthcare technology units, ensuring the reliable operation of hardware, software, networking, and clinical technology systems. This role partners with clinicians, operational leaders, Network Services, Software Engineering, and Information Systems teams to maintain the availability and performance of mobile healthcare technologies that support patient care and community outreach. The Mobile Healthcare Technology Support Specialist serves as a key technical resource, providing timely issue resolution while ensuring an exceptional customer experience. A significant portion of the Mobile Healthcare Technology Support Specialist's day is dedicated to troubleshooting hardware, software, networking, connectivity, and peripheral issues within mobile healthcare units. Responsibilities include diagnosing technical problems, coordinating with Network Services, Software Systems Engineering, and Application Development teams to restore service, documenting support activities, performing equipment maintenance, supporting system updates, and ensuring technology remains operational and available for clinical staff. Much of this work is coordinated through Microsoft Teams, email, ticketing systems, and collaboration with cross-functional Information Systems teams. The Mobile Healthcare Technology Support Specialist collaborates with Information Systems, Clinical Operations, Infrastructure Services, Network Services, and Application Support teams to support enterprise technology initiatives and maintain the reliability of mobile healthcare operations. This role follows established operational procedures while applying technical knowledge and analytical skills to resolve issues efficiently and minimize downtime. Technical Field Support Engineer, Information Systems, Full Time, Baptist Health Medical Centert, you will be responsible for: Provide on-site technical support for Baptist Health's mobile healthcare technology units. Troubleshoot hardware, software, networking, connectivity, and peripheral issues affecting mobile healthcare operations. Collaborate with Network Services, Software Systems Engineering, and Application Development teams to restore service and resolve complex technical issues. Install, configure, maintain, and support technology systems utilized within mobile healthcare environments. Document support activities, issue resolution, and system updates in accordance with organizational standards. Monitor system performance and identify opportunities to improve reliability, availability, and user experience. Support routine maintenance, equipment replacements, software deployments, and system upgrades. Provide exceptional customer service while supporting clinicians, operational staff, and business users. Follow established operational procedures and Information Systems support standards. Escalate complex technical issues when appropriate while maintaining communication with stakeholders throughout the resolution process. Participate in after-hours or on-call support as required. Mobile Healthcare Technology Support Specialist Experience: Experience providing technical support for hardware, software, networking, or healthcare technology environments preferred. Experience troubleshooting computer systems, mobile devices, printers, peripherals, and connectivity issues preferred. Working knowledge of Microsoft Windows operating systems, Microsoft 365, networking concepts, and endpoint technologies preferred. Experience collaborating with infrastructure, networking, software engineering, or application support teams preferred. Strong analytical, troubleshooting, customer service, and problem-solving skills required. Ability to prioritize multiple assignments while working within established operational procedures. Excellent verbal and written communication skills required. Healthcare information technology or clinical support experience preferred. Education/Degree Required: High school diploma or equivalent. Degree Preferred: Associate's or bachelor's degree in Information Technology, Computer Science, Healthcare Information Technology, or a related field. Certifications: CompTIA A+, Network+, Microsoft, HDI, or other relevant technical certifications preferred. Healthcare technology certifications preferred. Primary Location: Downtown - Pavilion
Posted 3 weeks
Command Center Agent – Jacksonville
Beep Inc - Jacksonville, FL
Description: Join Beep's Command Center – Drive the Future of Autonomous Transportation! Location: Jacksonville, FL Are you ready to be a part of a game-changing team that's revolutionizing transportation? At Beep, we’re not just driving autonomous vehicles – we’re creating the future of mobility. As part of our Command Center, you’ll be at the heart of our operations, ensuring our fleet of autonomous shuttles runs smoothly, safely, and efficiently, delivering seamless, comfortable rides to our passengers. Why You Should Join Beep: Innovation at Your Fingertips: Play an integral role in pioneering autonomous technology in the transportation sector. Impact: Be a key player in humanizing autonomous technology, helping shape the future of transportation. Growth & Development: As Beep continues to grow, you’ll have endless opportunities to advance your skills and career in one of the fastest-growing industries. Hands-On Experience: Work with cutting-edge tech, troubleshooting, optimizing, and solving complex challenges across our fleet. Beep is more than just a workplace – it’s a chance to be part of a cutting-edge industry that’s changing the way people move. You’ll be working with state-of-the-art technology, solving complex problems, and contributing to a world-changing mission that’s shaping the future of transportation. If you're ready to make an impact in an exciting, rapidly growing industry, Beep is the perfect place for you. Requirements: What We’re Looking For: Education: Associate or Bachelor’s degree in Engineering, STEM fields, or related disciplines. Experience: 1-2 years in a technical role or IT customer support (preferred). Skills: Strong analytical skills with the ability to manage and troubleshoot complex software systems Ability to present data clearly and interpret high-level information. Multi-tasking capabilities and ability to resolve issues quickly and effectively. Excellent communication skills and a team-oriented attitude. A strong enthusiasm for emerging technologies and autonomous systems. Additional Requirements: Ability to support shift work, including nights and weekends. A clean driving record with a current FL driver’s license. Must be able to pass background check, drug screen and Beep’s AV operator training and certification. Initial Shift will be Monday-Friday 11am-8pm
Posted 3 weeks
Product Technical Support Analyst I
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the role: Assists customers with technical inquiries, resolving issues, and ensuring a positive user experience with our cutting-edge products. Works collaboratively with other support team members to share knowledge and address challenges. Responds promptly to customer inquiries, providing accurate and helpful information. This is a full time onsite, hybrid position required Onsite Tuesdays, Wednesdays & Thursdays 347 Riverside Ave Jacksonville, FL 32202 Hybrid Schedule: Monday - Friday 9:00 am to 6:00 pm. No weekends Onsite Tuesdays, Wednesdays & Thursdays About the team: The Integrated Payables Client Support team serves as the primary point of contact for clients, providing timely assistance with platform questions, issue resolution, and service requests. The team works closely with internal product, development, and operations teams to investigate issues, communicate updates, and ensure clients receive effective solutions. In addition to reactive support, the team focuses on client success by providing guidance, training resources, and proactive recommendations to help clients maximize the value of the Integrated Payables platform. What you will be doing: In this role, you will be responsible for: Provide frontline support for client questions, issues, and service requests. Troubleshoot and resolve platform-related incidents while meeting service level commitments. Coordinate with internal teams to investigate issues and drive resolution. Communicate status updates, root causes, and solutions to clients in a timely manner. Deliver guidance, training, and best practices to help clients successfully use the Integrated Payables platform. What you bring: Customer Service & Communication Ability to communicate clearly, professionally, and empathetically with clients Strong verbal and written communication skills Problem Solving & Troubleshooting Ability to identify root causes, investigate issues, and provide effective solutions Critical thinking skills to navigate complex payment and platform related issues Technical Aptitude Understanding of file processing, payment workflows and system integrations are beneficial Ability to learn and navigate payment platforms and support related tools Minimum of 1-3 years of customer support, help desk, or client services experience Experience using CRM or ticket management systems required Required work hours: 9:00 am – 6:00 pm Monday - Friday Overtime required: No Weekends required: Rarely Travel percentage for this role: 0% Added Bonus if you have: Experience in fraud prevention Experience with ACH payments, vendor onboarding, account verification, or financial risk management. Familiarity with fraud detection tools such as GIACT, Early Warning Services (EWS), LexisNexis, Socure, or similar platforms. Experience in fintech, payments, account payable automation or banking operations Experience supporting enterprise clients and managing escalations What we offer you: A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Sr. Analyst, Media, FHS, US&C
Firehouse Subs - Jacksonville, FL 32246
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. The Sr. Analyst, Media, Firehouse Subs will be joining our team to bring a dedicated resource to our measurement, testing and localized media initiatives. Working with internal stakeholders and agency teams, the analyst will have responsibility for activating measurement plans against all campaigns, crafting testing strategies that are rooted in prior learnings and developing a playbook of local media tactics that effectively deliver against objectives. A highly visible role within our growing marketing team, this position will have the opportunity to collaborate cross-functionally, work directly with media partners and will gain experience across all types of media channels, including, but not limited to, television (local and national), streaming, social, search, audio and OOH. This role will be pivotal to the overall investment strategy providing data-backed guidance and recommendations – and the Analyst will be looked to internally to drive innovation of our media strategy through both efficiency and effectiveness gains. Role and Responsibilities: Draft weekly media performance updates for our senior leadership team Build out a media measurement library inclusive of KPIs, measurement plans and a best practices guide Utilize MMM and attribution tools to ensure campaign effectiveness is delivered across all campaign plans Lead regular reviews with agency teams, media partners and measurement providers to recommend campaign optimizations Design testing plans for national and local campaign objectives, lead project teams to activate plans and share results/recommendations with marketing stakeholders Collaborate with the insights team to apply sales forecasts, prospecting and known audience behaviors, and consumer trends across media recommendations Maintain current understanding of the industry – specifically, being a subject matter expert for the team on emerging tools, technologies and providers across the measurement and testing vertical Required Skills Bachelor’s degree in business, marketing, or related field 2+ years of experience in media or analytics Proficient understanding of media trends, measurement techniques and media consumption behaviors Strong problem-solving, organizational, and verbal & written communication skills - and a desire to address challenging problems utilizing this skillset Highly driven individual, balancing accountability, growth and exploration within the role Comfortable leveraging AI solutions to advance the role’s responsibilities Prior experience working for or with agencies is preferred Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support. Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
Posted 3 weeks
Demand/Supply Chain Analyst
US Defense Logistics Agency - Naval Air Station Jacksonville, FL
Summary See below for important information regarding this job. Learn more about this agency This job is open to The public U.S. Citizens, Nationals or those who owe allegiance to the U.S. Clarification from the agency This is a Direct Hiring Authority Notice open to the Public using the Department of Defense DIB/MRTF DHA. Duties Conducting expert analysis regarding demand/supply chain performance issues and when required coordinating with functional process analysts and subject-matter specialists throughout the enterprise. Utilizing available Information Technology (IT) systems to extract and analyze transactional data from IT systems of record and related data warehouses, tables, and resources. Analyzing data regarding past, present, and projected demand/supply chain activity. Evaluating implementation of accepted proposals for improving Key Performance Indicators (KPIs), metrics, and other demand/supply chain performance critical data to ensure the demand/supply chain area is meeting its performance targets. Identifying trends and other factors adversely affecting performance and recommending improvements based on analyses and trends. Advising and assisting senior management and enterprise Leadership in defining performance. Requirements Conditions of employment Must be a U.S. citizen Tour of Duty: Flexible, (https://www.dla.mil/Careers/Join-Our-Team/Benefits/#Work) Security Requirements: Non-Critical Sensitive Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal. Fair Labor Standards Act (FLSA): Exempt Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service. Recruitment Incentives: Not Authorized Bargaining Unit Status: No Pre-Employment Physical: Not Required Selectees are required to have a REAL ID or other acceptable identification documents to access certain federal facilities. See https://www.tsa.gov/real-id for more information. Acquisition Workforce Position NON- CAP: Defense Acquisition Workforce position. Must complete DoD certification and other requirements. See Addtl Info. Qualifications To qualify for a Demand/Supply Chain Analyst, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements,minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement.Creditable specialized experience includes: Using demand/supply chain applications, such as SAP, JDA, COPA, NDMS, SAS, and DSS, related tofunctional processes including system functionality and business capabilities. Applying and adapting analytical techniques and evaluation criteria to investigate, analyze and evaluate activities within the demand/supply chain area. Performing analysis of demand/supply chain KPIs, such as Fill Rate, Material Delay, UFO/Backorder Reduction, Delay Fill Time, and Delivery Response Time. Writing SQL code/programs for data mining purposes and applying and adapting analytical techniques and evaluation criteria to investigate, analyze and evaluate activities within the demand/supply chain area. Using provided Spreadsheet software (e.g., Microsoft Excel) for data analysis, manipulation, and reporting. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education Substitution of education may not be used in lieu of specialized experience for this grade level. Additional information As required by 5 C.F.R. § 302.106, DLA will provide Section 508 conformant ICT to employees with disabilities. All ICT interfaces with the public related to vacancy announcements and career transition opportunities must conform to the applicable requirements in the current ICT Standards and Guidelines (36 C.F.R. § 1194). For Important General Applicant Information and Definitions go to: http://www.dla.mil/portals/104/documents/careers/GenAppInfoDef.pdf Reemployed Annuitants: This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/140025_vol300.PDF Acq Workforce - Non-CAP: Position requires DoD Acquisition Life Cycle Logistics, Foundational Level 1 certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years. Click here for more details and Resources. Drug-Free Workplace Policy The Defense Logistics Agency (DLA) is committed to maintaining a safe, drug-free workplace. All DLA employees are required to refrain from illegal drug use on and off duty. DLA conducts pre-employment, reasonable suspicion, post-accident, and random drug testing. Applicants tentatively selected for employment in testing designated positions will undergo a urinalysis to screen for illegal drug use prior to appointment. Refusal to undergo testing or testing positive for illegal drugs will result in withdrawal of the tentative job offer and a six-month denial of employment with DLA from the date of the drug test. Employees in drug testing designated positions are subject to random drug testing. A negative drug test result must be received by HR within 30 calendar days after the EOD (i.e., start date). The selectee's inability successfully pass; or refusal to conduct the test may result in: 1) the tentative or FJO being withdrawn during the recruitment process; or 2) subsequently being removed from Federal service for failure to meet a condition of employment. You may be required to sign a "Drug Test Statement of Understanding" if you are selected for this position. The DLA drug testing panel tests for the following substances: marijuana, cocaine, opiates, heroin, phencyclidine, amphetamines, methamphetamines, fentanyl, norfentanyl, methylenedioxymethamphetamine (MDMA), methylenedioxyamphetamine (MDA), and opioids. ADVISORY: Use of cannabidiol (CBD) products may result in a positive drug test for marijuana. DLA employees are subject to Federal law and under Federal law, Marijuana is illegal. Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. The assessments for this job will measure the following Competencies: Direct Hire Evaluation: Once the application process is complete, a review of your application will be made to ensure you meet the job requirements. This vacancy will be filled through a Direct Hire Authority. All applicants who meet the basic qualification requirements will be forwarded to the Selecting Official for consideration. The rule of Three, Veteran's Preference and traditional rating and ranking of applicants do not apply to this vacancy. We will evaluate your application for basic eligibility and to determine if your experience meets the basic qualification requirements described in the announcement. All applicants who meet the qualifications and other basic requirement are eligible for referral and selection consideration. Please follow all instructions carefully. Errors or omissions may affect your rating. Required Documents To apply for this position you must provide a complete Application Package. Each Application Package MUST include: Your Resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Applicable documents to support the eligibility(s) for which you are applying. Please review the following link for a listing of the additional documents you will need to provide: Supporting Documents. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. How to Apply This job will close when the agency has received 100 applications, which may be sooner than the closing date. To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on the closing date to receive consideration. To begin, click Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account. You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application. NOTE: Resumes up to a total of two pages will be accepted. Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. You will receive an email notification when your application has been received for the announcement. To verify the status of your application, log into your USAJOBS account, https://www.usajobs.gov, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process. To preview the questionnaire, please go to https://apply.usastaffing.gov/ViewQuestionnaire/13023289. Agency contact information DLA Weapons Support Phone 614-693-4404 Email [email protected] Address DLA Weapons Support - Richmond 6090 Strathmore Road Richmond, VA 23237 US Next steps Once you successfully complete the application process, you will receive a notification of receipt. Your application package will be reviewed to ensure you meet the basic eligibility and qualifications requirements, and you will receive a notification. A review may be completed of your online questionnaire and the documentation you submitted to support your responses. Applicants that are found qualified may be referred to the hiring official for consideration, and you will receive a notification of referral. The selecting official may choose to conduct interviews, and as part of the selection process, applicants may be required to complete additional supplemental documents. Once the selection is made, you will receive a notification of the decision. If interviews are conducted, DLA uses a technique called Behavior Based Interviewing (BBI). Be sure to check your USA Jobs account for your notification updates. Overview Accepting applications This job will close when we have received 100 applications which may be sooner than the closing date. Learn more Location 1 vacancy in the following location: Naval Air Station Jacksonville, FL 1 vacancy No matching locations found. Work site options Telework eligible Yes—as determined by the agency policy. Remote job No Relocation expenses reimbursed No Salary $89,508 - $116,362 per year Pay scale & grade GS 12 Promotion potential 12 Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position. Appointment type Permanent Occupations and job series 0301 Miscellaneous Administration And Program Supervisory status No Federal service type This job is in the Competitive Service Represented by a union No Drug test No Security clearance Not Required Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number DLAWpnSpt-26-13023289-DHA Control number 879329700
Posted 3 weeks
Data Engineer
BSF - Jacksonville, FL 32209
*ABOUT THE ROLE* The Data Engineer is a key technical contributor on BSF's Data Engineering team, responsible for designing, building, and maintaining the pipelines, data models, and infrastructure that power BSF's data platform. This is a hands-on engineering role. You will be in the build every day, not coordinating from a distance. This role sits at the foundation of everything BSF's analytics function delivers. When the data is clean, reliable, and structured well, the business makes better decisions. When it isn't, everything downstream suffers. You own the quality of what you build, end to end. You will work closely with the Data Architect, the Manager of Data Engineering, and business stakeholders across Finance, Operations, Sales, and Supply Chain to advance BSF's Unified Data Platform and deliver data products the organization can depend on. *CORE RESPONSIBILITIES* *Data Pipeline and ETL Development* * Design, develop, and maintain scalable ELT/ETL pipelines using Azure Data Factory, Azure Databricks, Apache Spark, and related Azure services * Build and optimize data ingestion workflows from diverse sources including NetSuite ERP, operational databases, flat files, and third-party APIs * Implement and enforce the medallion architecture (bronze, silver, gold) to ensure data quality and consistency across the Lakehouse * Monitor pipeline performance, troubleshoot failures, and implement alerting and observability best practices * Contribute to the evaluation and migration of legacy SSIS-based ETL workloads to modern cloud-native solutions * Develop Apache Airflow integrations for orchestrating and monitoring data pipelines *Data Modeling and Architecture* * Design and implement dimensional models, data vault structures, and other data warehouse patterns to support enterprise reporting and analytics * Develop and maintain logical and physical data models for the data warehouse built on Lakehouse architecture * Partner with the Data Architect to establish and enforce data modeling standards, naming conventions, and documentation practices * Contribute to the design and evolution of the enterprise data architecture: ODS, data warehouse, and Lakehouse layers * Ensure data models are optimized for query performance, scalability, and maintainability *BI and Analytics Support* * Collaborate with BI developers and business analysts to ensure data products meet reporting and analytics requirements * Design and deliver curated, business-ready data sets and semantic layer objects that power Power BI dashboards and reports * Serve as a technical resource for BI consumers: help troubleshoot data discrepancies and guide best practices for data consumption * Support ad hoc analytical requests with clean, well-documented data extracts and query support *Engineering Excellence* * Write clean, well-documented, and testable code following team standards for version control (Git), CI/CD, and peer review * Participate in sprint planning, code reviews, and technical design sessions * Proactively identify opportunities to improve data reliability, performance, and scalability * Mentor less experienced team members and contribute to a knowledge-sharing culture *WHAT YOU WILL BRING* * 7 or more years in data engineering, including hands-on data warehousing experience * Strong proficiency in SQL, including advanced T-SQL, query optimization, and performance tuning * Hands-on experience with Azure data services: Azure Data Factory, Azure Databricks (PySpark), ADLS, and Lakehouse architecture * Proficiency in Python for data transformation and pipeline development * Experience implementing ELT/ETL pipelines in cloud-native or hybrid environments * Solid understanding of data warehouse design patterns: dimensional modeling, star/snowflake schemas, and medallion architecture * Experience with Git-based source control and CI/CD pipelines for data engineering workflows * Familiarity with Microsoft SQL Server and SSIS for legacy ETL support is a meaningful plus * Experience in food distribution, manufacturing, or supply chain is a meaningful plus *HOW WE SHOW UP AT BSF* We are a team that turns the business's toughest problems into technology that actually works. That requires more than technical skill: it requires showing up the right way every day. * *Flexibility: *You adapt when priorities shift, when systems behave unexpectedly, and when the business needs something it didn't know how to ask for. Change is part of the job, not an interruption to it. * *Integrity: *You do the right thing when no one is watching, in your documentation, your work, and how you treat the people you support. * *Spirit of Curiosity: *You ask questions before you assume, explore ideas before you settle, and look for a better way even when the current way works fine. * *Helping Each Other: *You don't solve problems alone and hoard the answer. You share what you know, support your teammates, and remember that IT wins as a team or not at all. *WHAT THIS ROLE REQUIRES* * You write production-quality code and care how it's written, not just that it runs * You treat data quality as your responsibility: what goes in wrong comes out wrong, and you don't wait to be told to fix it * You can explain a pipeline problem to a Finance analyst without making them feel stupid * You document your work like someone is going to need it at 2am: because they will * You finish what you start. Reliable delivery matters more than brilliant ideas that never ship. * You make the people around you better: through code reviews, knowledge sharing, and asking good questions Benefits: * 401(k) matching * Flexible schedule * Health insurance * Health savings account * Paid time off Work Location: In person