Job Results
Technology Services
Posted 2 weeks
Medical Economics Analyst
Complete Health - Jacksonville, FL 32207
SUMMARY OF JOB DUTIES: Medical Economics Analyst / Senior Analyst will be responsible for working with Medicare Advantage and DCE membership files to produce panel reports, identify new and termed members, and other Medicare Advantage/DCE membership reporting. ESSENTIAL JOB FUNCTIONS: Must be proficient in using SQL Server Consolidates monthly patient rosters from payers and disseminates standardized list to various departments (Value Based, Finance, Market Clinical Operations, etc.). Develops monthly process to identify new and termed members and work across multiple data systems to consolidate demographic details. Communicates with operational teams to meet their data and reporting needs. Tracks business requirements from payers regarding cost reallocations and monitors case outcomes. Develops monthly processes and procedures for identifying candidates for potential cost reallocations and completes accompanying forms, if applicable, for payer submission. Obtain and analyze data to understand how to continually improve processes, procedures and execution. Maintain knowledge of current healthcare trends by reading appropriate literature and attending related conferences and/or seminars. Relied upon to apply business knowledge to analytics projects and provide value-added insights to directly impact business outcomes. Requirements: KNOWEDGE/SKILLS/ABILTIES: Proficient in using SQL Server is a must Excellent written and verbal communication skills and ability. Proficient in Microsoft Office such as Excel, Word, Access, etc. Experience with using Power BI strongly preferred. Strong analytical, organizational, and problem-solving skills. Experience working with complex data sets across claims, lab, financial, clinical outcomes, and external sources. Knowledge of medical data structures including, but not limited to (ICD10, CPT, HCPCS, NDC) Knowledge of different reimbursement models (DRG, APC, AWP+, Cost plus, PDGM) Position is based in Jacksonville, FL A relocation package may be available for the right candidate MINIMUM REQUIREMENTS Bachelor's degree in Business, Health Care Administration, Mathematics, Finance, Health Informatics, or related field. Proficient in SQL Server and Microsoft Suite Requires 1- 2+ years of experience in healthcare-related data analysis is strongly preferred. Masters in relevant field preferred and can be substituted for 2 years' experience.
Posted 2 weeks
Automated Test Engineer (ATE)
Syms Strategic Group, LLC (SSG) - Jacksonville, FL 32201
Syms Strategic Group (SSG) is seeking a talented Automated Test Engineer Location: Remote Department: Veterans Affairs (VA) Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI) Military Veterans are highly encouraged to apply! Essential Duties and Responsibilities NOTE: This is NOT an SQA tester position. Candidates MUST have strong programming skills, often in languages such as C#, .Net, Java, or Python. Develop and execute test plans, test cases, and test procedures to ensure that all information systems, products, and services meet organizational standards and end-user requirements Develop test plans, test schedule, and approach Write test cases and scripts and identifies data for test scenarios Conduct a walk through on test case(s)/script(s) with Test Managers, Requirement Leads, Project Managers, and Development Leads Perform and lead tests and software and/or Information Technology (IT) systems to ensure proper operation and freedom from defects Perform verification activities on work products using defined methods, procedures, and criteria with an appropriate verification environment Document and communicate test results Support analysis of test results and resolution of open issues Document and communicate test results Support analysis of test results and resolution of open issues Document and work to resolve all complex problems Report progress on problem resolution to management Devise improvement to current procedures and develop models of possible future configurations Create daily test metrics and reporting Occasionally perform other IT systems engineering activities such as requirements, design, installation, operation, sustainment, and support Apply technical principles, theories, and concepts in the field Receive assignments in the form of objectives and establish goals to meet outlined objectives Provide direction to employees according to established policies and management guidance Measure whether objectives have been met Provide technical solutions to a wide range of difficult problems where analysis of data requires evaluation of identifiable factors Ensure that solutions are imaginative, thorough, practicable, and consistent with organizational objectives Independently determine and develop approach to solutions Review work upon completion for adequacy in meeting objectives Demonstrate good judgment in selecting methods and techniques for obtaining solutions Contribute to completion of specific programs and projects Perform frequent inter-organizational and outside customer contacts Represent organization in providing solutions to difficult technical issues associated with specific projects Required Skills and Experience Strong programming skills, often in languages such as C#, Java, or Python A proven track record of working on complex software projects and ensuring high-quality deliverables Experience in both manual and automated testing Experience with Agile/Scrum methodologies and understanding of the Software Development Life Cycle (SDLC) Proficiency in writing and executing test cases, test scripts, and test plans Strong knowledge of test automation frameworks and tools (e.g., Selenium, TestNG, JUnit, QTP, LoadRunner) Experience with continuous integration/continuous deployment (CI/CD) tools (e.g., GitHub Actions) Familiarity with version control systems (e.g. Git and Subversion) An understanding of performance testing and tools (e.g., JMeter and Gatling) Experience with defect tracking and management tools (e.g. JIRA and Bugzilla) Knowledge of database and SQL for validating stored data Experience in testing web applications, Application Programming Interfaces (APIs), and services An understanding of security testing practices and tools Experience with different types of testing, including functional, regression, integration, system, usability, and User Acceptance Testing (UAT) Excellent analytical and problem-solving skills Strong communication and collaboration abilities An ability to work independently and as part of a team An attention to detail and commitment to delivering high-quality work An ability to prioritize multiple tasks and meet deadlines An ability to mentor and guide junior testers An ability to understand business requirements and translate them into effective test scenarios Experience with test management tools Knowledge of DevOps practices and tools An ability to conduct test reviews and provide constructive feedback A strong understanding of risk-based testing, exploratory testing, and context-driven testing Professional Certifications Advanced certifications in testing or quality assurance (e.g., International Software Testing Qualifications Board (ISTQB), Certified Software Testing Engineer (CSTE), Certified Software Quality Analyst (CSQA)) Years of Professional Experience 10 or more years of total work experience 10 or more years of experience in software testing and quality assurance Desired experience Electronic Data Interchange X.12 (EDI) Medical Claims X.12 medical claims (837, 834, 277, etc) A familiarity with cloud-based testing platforms (e.g., Amazon Web Services (AWS) and Azure) Formal Education Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field and 10 or more years of experience. Citizenship Requirement U.S. Citizenship required for this specific opportunity Security Clearance Requirements Must possess or qualify for a Public Trust (MBI) CRITICAL NOTES: SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered. Recruiters or Third parties will not be considered. This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, NJ, or NY will not be considered. This is a W2 position. All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions. As part of our screening process, you will be requested to provide a link to your LinkedIn profile. U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. 55B0uhjIG6
Posted 2 weeks
OPS BIOLOGICAL SCIENTIST III
State of Florida - Bunnell, FL 32110
Requisition No: 872392 Agency: Department of Health Working Title: OPS BIOLOGICAL SCIENTIST III - 64857452 Pay Plan: Temp Position Number: 64857452 Salary: $25/Hour Posting Closing Date: 03/27/2026 Total Compensation Estimator Tool Job posting category (Open Competitive) Your Specific Responsibilities: ·Investigate activities related to reported lab results for STD’s (HIV, Syphilis, Gonorrhea and Chlamydia) ·Initiates appropriate investigation and follow up of STD’s (may include field visits) ·Acts as liaison to local hospitals, physicians, laboratories and the state Division of Disease Control and Health Protection to ensure the health and safety of the community. ·Provides HIV/AIDS information to medical staff, general staff and the public ·Refer new STD cases to the STD Clinic ·Utilizes Surveillance Tools and Reporting System (STARS) to monitor cases, perform timely documentation and accurate closure of cases. ·Facilitates Mama Bear Program and follows exposed newborns for first 6 months to track for serorevert or convert. ·Has need for full access to social security numbers to perform their duties. ·Compiles, organizes and analyzes data for monthly, semi-annual and yearly reports. ·A vehicle and valid Florida driver’s license is required. ·People First time sheet, work activity reports (EARs) entry within the required time frame. ·Notifies supervisor with phone call in the event of any tardiness or absence. ·Completion of mandatory or assigned trainings within the required time frame including staff meetings. ·Subject to Emergency Duty in the event of a natural disaster. ·Provides other duties as assigned. Required Knowledge, Skills, and Abilities: Ability to work on Microsoft based programs? (Outlook, Teams, Excel) Knowledge of EHR (Electronic Health Records) Ability to Investigate activities related to abnormal labs (i.e. STD's) Qualifications: Minimum - Must be willing to accept this salary if offered the position Must be willing to physically come in the office to perform the duties & responsibilities of the positions Must have current authorization to work in the United States without employer sponsorship Must have valid Driver's License. Preferred - Knowledge of HIPAA and client confidentiality Strong organizational skills and the ability to work independently. Can compile, organize and analyze data and client data as needed for reports. Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: I nnovation: We search for creative solutions and manage resources wisely. C ollaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect. R esponsiveness: We achieve our mission by serving our customers & engaging our partners. E xcellence: We promote quality outcomes through learning & continuous performance improvement. Where You Will Work: 301 Dr. Carter Blvd, Bunnell, FL 32110 The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available: State of Florida 401(a) FICA Alternative Plan (mandatory) Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office) Workers’ Compensation (mandatory, if needed) Reemployment Assistance (Unemployment Compensation) (mandatory, if needed) Deferred Compensation (voluntary) Employee Assistance Program (voluntary) And more! For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com. Please be advised: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement. The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility. Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days. All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Posted 2 weeks
Loss Prevention Specialist Intern 2026
Amazon.com - Jacksonville, FL
DESCRIPTION Loss Prevention Internship This role is a 10 week internship starting in the Summer of 2026. Amazon is looking for college students with high potential who are ready to own their impact in Amazon Operations as a Loss Prevention Intern. As a Loss Prevention Intern, you will have the opportunity to own your impact by leading the effort to efficiently and effectively provide security services and asset protection (to include people, buildings, equipment, data, & intellectual property) in a designated fulfillment center (FC). The Loss Prevention Intern is a key member of the Security and Loss Prevention organization, reporting to the Loss Prevention Manager whom is responsible for the facility and aids interns in a project benefiting the team. The Loss Prevention Intern may also assist the cross functional teams within the site including Human Resources, Finance, Corporate Audit, Security Services-Retail/CS/Corp, WW Physical Security Systems and Design, and Inventory Control Quality Assurance. The Loss Prevention Intern’s primary responsibility will be supporting the efforts of the Loss Prevention team in the implementation of standardized, cost effective and efficient security services program for their assigned FC(s). This will be measured by agreed upon objectives and metrics related to key areas such as the level and quality of customer service provided, access and inventory control effectiveness, the protection of the FC’s employees and visitors and improvements to non-security department related productivity such as business continuity, product and equipment dependability, continuous flow, etc. What is fulfillment you ask? Fulfillment is how we refer to completing or fulfilling a customer’s Amazon.com order and the acts of picking, packing, shipping and delivering their order to meet or exceed their expectations! Our Operations workflow can be broken three major lanes: first mile - where the product is housed and ready for your order; second mile - where your order is hauled to your area; and last mile - when the product is delivered to your door. Please note that all lanes have slight building variations, but one thing is constant, our vision and dedication to the customer. Program Quick Facts & Locations: · The position is NOT a corporate role and will be located in a Fulfillment Center, Sort Center, Delivery Station, or other warehouse environment · Term: 10 weeks during the summer of 2026 · Must be willing to relocate nationwide for the summer with relocation assistance (position location is most heavily weighted on business need but will also take into account individual location preference) · Competitive Salary, Relocation and Housing Assistance · An offer for full time employment may be given after the internship Key job responsibilities · Drive Standard Work and Continuous Improvement through an intern project · Ensure internal controls per Sarbanes Oxley (SOX) requirements related to your area are fulfilled. · Assist with investigations of internal and external theft and fraud. · Manage access controls within the assigned FC to reduce the risk of unauthorized data access. · Inspire performance excellence on the part of all security services team members. · Align performance and actions with and clearly articulate the vision and values of the organization and the department. · Meet or surpass your objectives that align with security service model. · Serve as department’s liaison for facility management keeping them abreast of key issues, strategies and the department’s performance. · Drive process improvements and increase efficiency. · Identify, promote and implement security best practices in a designated FC. · Effectively partner with internal customers in evaluating current and future security services, processes and initiatives. · Coordinate data collection through database polling or data entry from multiple FCs and conduct analysis generating strategic and tactical interpretations. Job Elements (to be performed with or without accommodation): · Must be able to stand/walk for up to 10-12 hours · Walking in/ around the warehouse with great frequency; many facilities are over a quarter mile in length · Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation) · Regular bending, lifting, stretching and reaching both below the waist and above the head · Lift and move totes up to 49 pounds each · A driver’s license is strongly recommended due to the remote nature of many internship locations A day in the life As a member of the AMER Region Loss Prevention Team, you will be responsible for leading the effort to efficiently and effectively provide security services and asset protection to protect People, Product and Data within your site (or Region). You will execute this through daily partnerships with critical site, and regional, leaders across Operations, Workplace Health & Safety (WHS), PxT, Employee Relations, RME and more. You will be an expert across multiple operational disciplines in order to drive efficiency and loss reduction efforts. Amazon's LP and shrink reduction efforts are supported by the Global Security Operations (GSO) team through the creation of an overall global strategy designed to optimize resources and leverage technology to mitigate product loss and maintain customer satisfaction. The Loss Prevention Team often collaborates with external partners, including law enforcement agencies, private investigators, and security vendors, to enhance security measures and investigate incidents. The composition and structure of a Loss Prevention Team can vary depending on the size and industry of the organization. However, their collective efforts are essential for protecting company assets, reducing losses, and maintaining a secure business environment. About the team Global Security Operations (GSO) is the global organization that supports field Loss Prevention and is designed to support Amazon’s Worldwide Operations, as well as affiliate and retail businesses, by creating and maintaining a work environment that is both prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. We accomplish this by creating policy and implementation guidelines; training leadership and staff; using technology to eliminate subjectivity, complexity, and variation; identifying, preparing for, and mitigating risk; and auditing our practices to ensure compliance. BASIC QUALIFICATIONS · Currently enrolled pursuing a Bachelor’s degree with a conferral date between December 2026 and August 2027 · Working towards a degree in Criminology, Criminal Justice, Asset Protection, or other related field with interest in a career in Loss Prevention PREFERRED QUALIFICATIONS · Experience with physical security systems, investigation techniques, effective oversight of contract security officers, or distribution center loss mitigation techniques. · Organized and detail oriented. Accuracy is something you strive for. · Ability to thrive in an ambiguous environment. · Ability to motivate self and others to meet deadlines. · Strong verbal and written communication skills. Confidence when public speaking or writing a paper. · The ability to dive deep into data and provide thought-provoking, workable business solutions. · Comfortable working in a fast-paced and multi-tasking environment. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The starting rate for this position is $19.08/hr. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits.
Posted 2 weeks
Process Improvement Associate II- AI Automation Support
JPMorganChase - Jacksonville, FL 32256
JOB DESCRIPTION Embark on a rewarding and challenging career in Process Improvement with our dynamic team in Organizational Effectiveness and Oversight (OEO) where we provide Home Lending with innovative tools to better serve customers, guide employees through change and ensures successful adherence to core functions and regulatory requirements. OEO is the centralized utility responsible for managing business change, resolving escalated customer complaints, developing automated business solutions, executing program management, leading employee readiness, responding to employee feedback, ensuring proper fee treatments, processing vendor invoices and providing oversight and foundational support. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential. As a Process Improvement Associate II- AI Automation Support in AI Operations and Automation, you will be known as a Data Solution Senior Developer that is responsible for assessing complex business requirements for development feasibility of the solution. You will create sophisticated solutions in coordination with business and delivery leads, adhering to lifecycle methodology and Intelligent Solutions Control Standards and you will oversee the entire configuration process for automation requests, maintains internal client relationships, and provides executive-level presentations and status updates. Your role will include supporting enhanced automation solutions, documenting best practices, and delivering training programs for in-house developers in addition to sharing knowledge and expertise with junior team members and in-house developers across the line of business (LOB). Job responsibilities Review and understand complex business requirements and determine feasibility of development, with one or more tools from the advanced low-code toolkit Create sophisticated solutions in coordination with the business and delivery leads in accordance with lifecycle methodology and the Intelligent Solutions Control Standard where applicable Serve as the project manager, overseeing and managing the entire configuration process for automation requests from internal customers and manage internal client relationships between the business, finance, key stakeholders, and solution users Create executive-level presentations and status updates provided to clients and stakeholders Maintain support for internally built solutions ensuring scalability and robustness Partner with peers on the Center of Excellence team to provide planning and implementation support Provide support for enhanced automation solutions, ranging from process creation and validation to user training and security access Document and distribute best practices/standards for usage of automation & data transformation technologies for internal client usage Deliver and/or recommend training programs to enable business in-house developers Provide support and share knowledge and expertise with the junior team members and in-house developers across the line of business (LOB) as needed Required qualifications, capabilities, and skills 2+ years’ applied knowledge in solution development using Alteryx, Tableau, or any mining, transformation, or visualization tool Proficiency in Microsoft Office applications Ability to support the delivery of high-quality results under tight deadlines Analytical Thinking with ability to systematically organize, compare, and evaluate various aspects of a situation and environment to comprehend and identify key or underlying information with strong logical reasoning Communicate complex financial concepts and calculations to management or internal/external parties in a clear and succinct manner with strong oral and written communication skills Problem Solving with ability to identify and differentiate the symptoms and root causes of issues and problems. Building relationships adopting and exhibiting practices to strengthen and maintain productive relationships and manages internal and external client expectations Preferred qualifications, capabilities, and skills Strong SQL skills for querying databases (e.g., Oracle, AWS) and knowledge of Python language Familiarity with Extract Transform Load (ETL) processes and data transformation techniques Experience with data visualization tools (e.g., Tableau, Qlik, Power BI) Alteryx Designer Advanced Certification Exposure to the banking or financial services industry, including familiarity with banking products Coursework or demonstrated interest in finance or business analytics is a plus Experience in training or product, program, or process-related presentation ABOUT US Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
Posted 2 weeks
Production Quality Supervisor
Safariland - Jacksonville, FL
Summary We are seeking an accomplished Quality Supervisor to lead inspection teams and support the production of industry leading hard and soft body armor. In this highly visible role, you will oversee compliance with ISO 9001:2015 and BA 9000:2016 standards, drive risk based quality controls, and champion continuous improvement across a fast paced manufacturing environment. The ideal candidate brings hands on leadership, strong analytical and problem solving skills, and a deep appreciation for the critical importance of precision and reliability in ballistic protection products. Essential Responsibilities • Supervise daily quality activities, including incoming inspection, in-process checks, and final product audits. • Maintain accurate quality records such as inspection results, calibration logs, nonconformance reports, and corrective actions. • Ensure proper handling, identification, and traceability of ballistic materials and finished armor products. • Support internal, customer, and certification audits and ensure timely closure of audit findings. • Lead risk-based quality assessments aligned with ISO 9001 risk-based thinking and BA 9000 requirements. • Identify and evaluate quality risks related to materials, manufacturing processes, inspection methods, equipment, and suppliers. • Conduct process risk assessments (e.g., PFMEA, control plans, risk registers) to proactively prevent defects and compliance issues. • Provide risk insights and trends to leadership as part of management review and continuous improvement efforts. • Lead root cause analysis (RCA) for quality issues including internal defects, audit findings, customer complaints, and supplier nonconformances. • Use structured problem-solving tools such as 5 Whys, Fishbone (Ishikawa), A3, Pareto analysis, and data analysis. • Develop and implement Corrective and Preventive Actions (CAPA) that address true root causes and prevent recurrence. • Work cross-functionally with Production, Engineering, Supply Chain, and Training teams to implement sustainable improvements. • Train, coach, and mentor quality inspectors on inspection techniques, documentation, and compliance requirements. • Monitor and report quality performance metrics such as defect rates, rework, scrap, audit results, and CAPA effectiveness. • Drive continuous improvement initiatives using Lean, Six Sigma, and A3 methodologies. Required Skills & Abilities • Strong knowledge of ISO 9001:2015 and BA 9000:2016 standards. • Proven experience leading quality or inspection teams in manufacturing. • Ability to work effectively in a fast-paced, regulated manufacturing environment. • Strong communication and documentation skills. Education & Experience • Bachelor’s degree in Quality, Engineering, or a related field preferred. • 3–5 years of experience in a quality leadership or supervisory role within manufacturing. • Lean Six Sigma certification (Green Belt or higher) is a plus. Physical Requirements • Ability to stand and walk for extended periods on the production floor. • Visual acuity for detailed inspection work. • Ability to occasionally lift up to 40 pounds.
Posted 2 weeks
Property Manager
SPM LLC - Jacksonville, FL 32204
Community Manager SPM, LLC – Riverside Park Apartmetnts - Town Creek, AL Lead with confidence. Inspire your team. Build a community residents LOVE. Ready to Lead and Make an Impact? Are you a passionate, results-driven leader who thrives on driving success and creating exceptional living experiences? At SPM, LLC, we don’t just manage properties — we build thriving communities that residents are proud to call home. With 45+ years of industry leadership and 200+ communities nationwide, we know the power of GREAT leadership. If you’re ready to step into a role where your skills make a real difference and your leadership shines, our Property Manager position is calling your name! What You’ll Do: Drive the property’s financial success by helping develop budgets through analysis of financial and market data to forecast performance. Achieve revenue targets by setting competitive rents, ensuring timely rent collection and deposits, and preparing accurate financial reports. Manage vendor payments by approving invoices, verifying work and insurance, coding expenses correctly, and coordinating communication between vendors, accounting, and owners. Control expenses by staying within budget and overseeing petty cash management. Oversee lease enforcement by approving applications, managing renewals and discounts, conducting inspections, handling notices, late fees, and evictions professionally. Analyze market trends to implement smart marketing and leasing strategies that boost occupancy and revenue. Enhance resident satisfaction by promptly addressing complaints and service requests, ensuring quick resolutions. Ensure maintenance standards by monitoring timely completion of service requests and maintaining property appearance and safety through regular inspections. Lead and develop staff by hiring, training, and managing team performance aligned with company values. Support owner relations by providing updates, conducting property tours, and responding to owner needs. What You’ll Bring: At least two years of proven property management experience — you know how to lead and get results Natural leadership skills that motivate and inspire your team every day Top-notch communication skills — you connect and lead with confidence Budget-savvy with a sharp eye for maximizing revenue and controlling costs Commitment to integrity, professionalism, and compliance Valid driver’s license, auto insurance, and dependable transportation What You’ll Get: Full benefits package: Medical, Dental & Vision Insurance Voluntary Life & Disability Insurance to protect what matters most Paid holidays, personal, vacation, and sick time — because work-life balance matters 401(k) with Employer Match — invest in your future today Immediate Pay Access — get your earned wages when YOU want them Employee Assistance and Health & Wellness Programs — we care about YOU Why You’ll Love Working with Us: Accelerate your career with real growth opportunities and training Work alongside passionate pros who have your back every step of the way Lead a community where your impact is felt every single day Be part of a company that puts PEOPLE and COMMUNITY first — always SPM, LLC is an Equal Opportunity Employer and maintains a drug-free workplace.
Posted 2 weeks
Director, Engineering, Firehouse Subs
Firehouse Subs - Jacksonville, FL 32246
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. We’re building the team and are looking for a Director, Engineering for our Firehouse Subs brand. We are looking for a hands-on and highly technical leader, that can enable strategic and tactical projects to drive growth and improve efficiency, with a track record of managing high scale, consumer-facing digital experiences. The leader must be strong particularly in solution architecting efficient, scalable, and elegant technologies to drive business strategies and outcomes and in managing a team and multiple cross-functional stakeholders. RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week out of our office in Jacksonville, FL. What You'll Do: Leading technology teams including front-end and back-end Engineering in their day-to-day operations, supervising heads of departments, and setting performance goals Help define and advance an internal Firehouse Subs engineering- and advanced analytics-forward culture and strategy, including empowering cross-functional departments with the right tools, data, skillsets/training, and organization structures Collaborate with multiple business and technical teams to define and deliver complex customer facing solutions and advance partnerships, technology platforms and external relationships In partnership with stakeholders across the business, identify innovative technology-driven solutions to a variety of business challenges and opportunities While mostly managing a large team, the ability to ‘roll up the sleeves and lead from the front’ when needed is critical Actively track and report progress to senior stakeholders on progress and value delivered Conduct technical reviews of products and solutions to evaluate their applicability for both internal teams, franchisees and consumers Develop, track, and control the development of annual capital and operating budgets for purchasing tools, staffing and ensuring effective operations What You'll Need To Succeed: 8+ years in a senior management role leading technical teams Bachelor's degree in Computer Science, Math, Data Science and Analytics, Engineering, or Business. A Master’s degree or PhD is considered a plus A track record as a strategic and problem solver with an ability to translate vision into outcomes while fostering a positive and innovative workplace Experience and ability to provide exceptional leadership to our technology team (designers, product managers, engineers, and data scientists) and to build enthusiastic, high performing teams while focusing on tactical and strategic issues Ability to manage multiple concurrent projects/initiatives, objectives, groups, or activities Experience in driving large-scale change across a global organization. Strong organization, analytical and problem-solving skills with an end-user focus. Ability to prioritize, self-initiate, and create momentum, even with partial guidance or information. Strong verbal and written communication skills, with an ability to effectively communicate updates and desired outcomes in a succinct manner to a variety of audiences. Ideally, previous experience in technology consulting roles/companies, having applied technical solutioning to various client projects. Tech Stack: Experience with GraphQL (Apollo Federation preferred). Cloud expertise, preferably AWS (Lambda, API Gateway, DynamoDB) and Infrastructure as Code (Terraform preferred). Experience designing and operating distributed, high-traffic systems. Strong understanding of relational and non-relational database systems. Experience with CI/CD tools (CircleCI, Jenkins, GitHub Actions) and automation pipelines. Familiarity with observability tools (Datadog, New Relic, CloudWatch). Strong understanding of testing methodologies (TDD/BDD). #FirehouseSubs Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support. Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
Posted 2 weeks
CRM Solutions Manager (Salesforce)
Aperia - Jacksonville, FL
Summary Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia's clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path. Job Description The Senior CRM Solution Manager is responsible for providing solutions for business needs on the Salesforce platform. You will drive how we use Salesforce to sell to our B2B customers and onboard them. You will work with stakeholders to evaluate existing Salesforce capabilities and identify initiatives to add new capabilities and improve their processes and experience. This role is based in our North American office in Jacksonville, FL and offers a flexible hybrid work environment where you will have a blend of 3 in office days and 2 remote working days in the work week. Responsibilities Work with business stakeholders in Sales, Marketing and Operations to understand their business needs Work with stakeholders, User Experience, Product Managers, and Technology to design solutions for business needs on the Salesforce platform. Write user stories, create process diagrams and mock-ups to describe the solutions, and collaborate with the development teams to see the solutions through to completion. Support the stakeholders during user acceptance testing. Define the value proposition of new initiatives with the stakeholders to effectively prioritize CRM initiatives. Collaborate with the engineering teams and architects to assess the feasibility and effort of CRM initiatives. Collaborate with the other CRM solutions managers and development teams in prioritization of the backlog, grooming, sprint planning, demos and participate in other agile ceremonies. Develop and communicate product vision and roadmap to manage stakeholder expectations. Serve as the CRM subject matter expert, helping stakeholders identify opportunities for improvements, analyze complaints and issues, and identify solutions. Work with stakeholders to define initiatives and create business cases to obtain approval and funding in our budget planning process. Skills and Qualifications Bachelor's Degree in a related field of study. 5-7+ years Product Management experience (banking or financial services experience preferred). Proficient knowledge of the Salesforce platform so that you can design solutions on this platform that are easy to maintain and manage. Experience in the payments industry is a great plus. Experience working with agile development teams and processes, supported by JIRA, Confluence, or similar systems. Ability to communicate results to management and in a fast-paced environment. Ability to develop, lead and manage large, complex initiatives. Salesforce, Product Management or Product Owner certifications preferred, not essential. Eligibility Requirements Must be willing to submit to a background investigation and drug test as part of the selection process. This position is not eligible for visa sponsorship. Applicants must have authorization to work in the country without the need for sponsorship. Job Type Full-Time Schedule Monday to Friday Location Jacksonville, FL; Hybrid Benefits Health insurance Health savings account Dental insurance Vision insurance 401(k) matching Life insurance Paid time off Parental leave Disability insurance Childcare assistance Education reimbursement Fitness membership Volunteer time off This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. Principals only. Recruiters please don't contact this job poster. DO NOT contact us with unsolicited services or offers.
Posted 2 weeks
Global Command Center Specialist II
Grainger - Jacksonville, FL
pspan style=font-size: 12.0pxspan style=font-family: Arial, Helvetica, sans-serifstrong /strong/span/span/ppspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptspan style=color: indianredstrongWork Location Type: /strong/spanspan style=color: indianredstrongstrongstrongstrongHybrid/strong/strong/strong/strong/spanspan style=color: indianred /span/span/ppspan style=font-size: 10.0pt;color: indianred;font-family: verdana, geneva, sans-serifstrongReq Number/strong 328476/span/ppspan style=color: indianred;font-family: verdana, geneva, sans-serif;font-size: 10.0ptstrongAbout Grainger/strong/span/ppspan style=font-size: 10.0pt;font-family: verdana, geneva, sans-serifW.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment,a href=http://Zoro.com Zoro.com/a offers customers access to more than 14 million products, anda href=http://MonotaRO.com MonotaRO.com/a offers more than 24 million products. For more information, visita href=http://www.grainger.com www.grainger.com. /a/span/pp /ppspan style=color: #b22222;font-family: verdana, geneva, sans-serif;font-size: 10.0ptstrongspan style=color: indianredCompensation/span/strong/span/pp style=margin: 0.0in 0.0in 8.0pt;line-height: 115%;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serifThe anticipated base pay compensation range for this position is $27.50strong – /strong$45.82. This role is eligible for an incentive target of up to or , based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change./span/pp /pp style=margin-bottom: 11.0px;text-align: justifyspan style=font-size: 10.0pt;color: indianred;font-family: verdana, geneva, sans-serifstrongRewards and Benefits/strong/span/pp style=margin: 0.0in 0.0in 8.0pt;line-height: 115%;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serifWith benefits starting on day one, our programs provide choice and flexibility to meet team members individual needs, including: /span/pul style=margin-top: 0.0in;margin-bottom: 0.0in type=discli style=margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;line-height: 115%;font-size: 10.0pt;font-family: verdana, geneva, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serifMedical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing./span/lili style=margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;line-height: 115%;font-size: 10.0pt;font-family: verdana, geneva, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serif18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year./span/lili style=margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;line-height: 115%;font-size: 10.0pt;font-family: verdana, geneva, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serif6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required./span/lili style=margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;line-height: 115%;font-size: 10.0pt;font-family: verdana, geneva, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serifEmployee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools./span/lili style=margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;line-height: 115%;font-size: 10.0pt;font-family: verdana, geneva, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serifMaternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents./span/li/ulp style=margin-bottom: 11.0px;text-align: justify /pp style=margin-bottom: 11.0px;text-align: justifyspan style=font-size: 10.0pt;font-family: verdana, geneva, sans-serifFor additional information and details regarding Grainger’s benefits, please click on the link below: /span/pp style=margin-bottom: 11.0px;text-align: justify /pp style=margin-bottom: 11.0px;text-align: justifyspan style=font-size: 10.0pt;font-family: verdana, geneva, sans-serifa style=color: #467886;text-decoration: underline href=https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hirehttps://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire/a/span/pp style=margin-bottom: 11.0px;text-align: justify /pp style=margin-bottom: 11.0px;text-align: justifyspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptstrongspan style=color: indianredGrainger Benefits/span/strong/span/pp style=margin-bottom: 11.0px;text-align: justifyspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serifThe pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. /span/pp style=margin-bottom: 11.0px;text-align: justify /pp style=margin: 0.0in 0.0in 8.0pt;line-height: 115%;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serifThe anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. /span/pp style=margin: 0.0in 0.0in 8.0pt;line-height: 115%;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-size: 10.0pt;line-height: 115%;font-family: verdana, geneva, sans-serifGrainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law./span/pp /pp /pp style=margin: 0.0in 0.0in 12.0pt;line-height: normal;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-size: 12.0ptstrongspan style=font-family: Arial, sans-serif;color: firebrickPosition Details: /span/strong/span/pp style=margin: 0.0in;line-height: normal;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;color: black;font-size: 12.0ptThis role involves the handling and resolution of escalated events, incidents and problems across Graingers Enterprise IT landscape including production networks, systems and major applications; assisting and in maintaining the highest level of system availability and performance; ensuring that all service level objectives are met; and working and Level 2/3 engineers to quickly restore planned and unplanned Grainger IT services outages./span/pp style=margin: 0.0in;line-height: normal;font-size: 12.0pt;font-family: Aptos, sans-serif /ppspan style=font-size: 12.0ptstrongPLEASE NOTE: This is a Hybrid role (at least 1 or 2 days a week onsite) that requires all candidates to be based full time in the Jacksonville, FL area willing and able to work the 1st shift from 6.50 AM to 3.20PM EST. This position also requires one weekend day, either Saturday or Sunday (flexible on which day) coverage, no exceptions. /strongstrongNO VISA SPONSORSHIP IS AVAILABLE AT THIS TIME./strong/span/pp /ppspan style=font-size: 12.0ptstrongspan style=font-family: Arial, sans-serif;color: firebrickYou Will: /span/strong/span/pul style=margin-bottom: 0.0in;margin-top: 0.0px type=discli style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptEnter the 5-10 principal duties & responsibilities here (no more than 10)/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptResolve IT service events, incidents and problems escalated by Level 1 GCC Coordinators/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptEnsure IT service availability and performance goals and objectives, outlined in SLAs and OLAs are met on a consistent and continual basis/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptAssist and mentor Level 1 GCC Coordinators in proactively monitoring Grainger IT environments to prevent the occurrence of incidents and problems/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptFollow, execute, and maintain runbooks to resolve application incidents/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptAbility to navigate through monitoring dashboards such as Splunk and Dynatrace to analyze application issues/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptFollow and execute incident, problem, request, release, change, knowledge and continuous improvement processes/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptCollaborate with GCC staff, vendors and stakeholders to assess severity and scope of events and incidents in order to prioritize resolution/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptContribute to the creation and maintenance of GCC standard operating procedures and knowledge articles used by the GCC staff/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptDevelop and document workarounds that quickly restore IT service/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-size: 12.0ptspan style=font-family: Arial, sans-serifSupport problem management process to prevent recurring events and incidents/span/span/li/ulp style=margin: 0.0in 0.0in 12.0pt;line-height: normal;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-size: 12.0ptstrongspan style=font-family: Arial, sans-serif;color: firebrickYou Have: /span/strong/span/pul style=margin-bottom: 0.0in;margin-top: 0.0px type=discli style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptHigh School Diploma/GED or equivalent experience preferred/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptBachelors Degree College degree in Computer Science preferred/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0pt2+ years experience working in a Network Operations Center or Command Center environment required/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0pt2+ years experience working with 24X7 highly-available infrastructures including Unix, Linux, Windows, VMware, EMC SAN storage, and Cisco LANs and WANs required/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0pt2+ years experience troubleshooting enterprise systems and networks required/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptAny experience with Automation tools such as Ansible would be a plus/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptExperience with ITSM tools (ServiceDesk, Service-Now, Remedy, and etc.)/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptExperience with IT event monitoring and scheduling tools (i.e.& Netscout, Zenoss, Splunk, Redwood, etc.)/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptAbility to effectively prioritize and execute tasks appropriately, on time and to a high standard/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptAbility to thrive in a team-oriented, fast-paced environment with ability to work on multiple deliverables/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptStrong problem-solving and analytical skills/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptGood documentation skills in creating run-books, and follow run books created by others and execute actions necessary to fix the issue at hand/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptDecent knowledge on how cloud platforms work./span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptExperience in identifying the gaps in the process and documentation related to monitoring activities./span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptCCNA - Cisco Certified Network Technician preferred/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptCCNP - Cisco Certified Network Professional preferred/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptMicrosoft IT Professional (MCITP) preferred/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptMicrosoft Certified Systems Engineer (MCSE) preferred/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptVCP preferred/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptRed Hat RHCSA or RHCE preferred/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptOSCA preferred or/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptOSCSA preferred/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptEMCSA preferred/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptITILv3 Foundation certification preferred/span/lili style=color: black;line-height: normal;margin-top: 0.0in;margin-right: 0.0in;margin-bottom: 8.0pt;font-size: 12.0pt;font-family: Aptos, sans-serifspan style=font-family: Arial, sans-serif;font-size: 12.0ptMIS preferred/span/li/ulp /ppspan style=font-family: verdana, geneva, sans-serif;font-size: 10.0ptemWe are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. 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