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Technology Services
Posted 3 weeks
Service Delivery Management Analyst Lead
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description Job Title Service Delivery Management Analyst Lead Intro: At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS? About the Role You will lead service delivery management for a portfolio of premium, client-facing accounts, ensuring exceptional service and operational coordination. Acting as the primary point of contact, you will manage communication, escalations, and service performance across internal teams. This role focuses on delivering a high-touch, “silk glove” client experience while ensuring issues are resolved efficiently. Success is measured by client satisfaction, responsiveness, and the ability to coordinate timely solutions across complex environments. This role requires onsite in our Jacksonville, Florida location. Presence three days per week. What You Will Be Doing • Serve as the primary point of contact for a portfolio of assigned premium clients • Deliver high-touch, client-facing service aligned to elevated service expectations • Coordinate across infrastructure, operations, CX, and internal teams to resolve client issues • Manage escalations, ensuring timely updates, ownership, and resolution accountability • Troubleshoot service concerns by identifying root ownership and driving resolution paths • Communicate service status, incidents, and updates clearly and proactively to clients • Develop and deliver recurring client reports (weekly, biweekly, monthly) on service performance • Monitor service health, including outages, incidents, and failures, and coordinate responses • Maintain strong, fast-paced communication across multiple stakeholders and teams • Build trusted client relationships through responsiveness, transparency, and consistent delivery Required Qualifications • Experience in service delivery, client management, or operations coordination roles • Strong client-facing communication skills with ability to manage executive-level interactions • Proven ability to manage escalations and drive resolution across cross-functional teams • Experience coordinating technical and operational teams without direct authority • Strong problem-solving skills with ability to quickly assess issues and determine next steps • Ability to manage multiple clients, priorities, and communications simultaneously • Experience preparing and delivering service performance reports and metrics • Bachelor’s degree or equivalent combination of education and relevant experience Preferred Qualifications • Experience supporting financial services, treasury services, or banking operations • Familiarity with service management tools and incident tracking platforms • Experience working in high-touch or premium client service environments • Knowledge of service level agreements and performance management practices What We Offer you At FIS, you can grow your career as far as you want to take it. Here’s what else we offer: Opportunities to make an impact in fintech Personal and professional learning Inclusive, diverse work environment Resources to give back to your community Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Analyst II, Business Intelligence / Data Analysis
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description At FIS, our technology helps power the world’s economy. Our teams bring innovation to life for clients and communities, and we’re committed to inclusion and belonging so everyone can do their best work. If you’re ready to learn, grow, and make an impact in fintech, we’d love to hear from you. NOTE: 1: This position is hybrid (3 days onsite) in our FIS Office location in Jacksonville (FL) 2: Current and future sponsorship are not available for this position. About the Role & Team: As an Analyst II, Business Intelligence / Data Analysis within The People Office (TPO), you will play a key role in advancing FIS’s people analytics capabilities. This role is ideal for a recent graduate or early-career professional looking to build expertise in data visualization, workforce analytics, and modern data platforms. You will support the development of interactive dashboards, translate HR and business data into actionable insights, and help scale analytics solutions using Power BI and Microsoft Fabric. Working closely with cross-functional partners, you’ll contribute to data-driven decision-making that impacts workforce strategy and organizational performance. What You Will Do: Build and enhance interactive dashboards and reports using Power BI to support workforce and HR analytics. Assist in developing and maintaining data models using modern platforms such as Microsoft Fabric. Write and optimize SQL queries to extract and validate data from multiple HR and enterprise systems. Analyze datasets to identify key trends and insights related to workforce metrics (e.g., hiring, attrition, productivity). Support automation of recurring reporting and data processes to improve efficiency and data accuracy. Partner with business stakeholders to understand requirements and translate them into clear, actionable dashboards. Ensure data quality and integrity, including troubleshooting issues and supporting root-cause analysis. Contribute to documentation of metrics, definitions, and reporting standards. Communicate insights through clear visual storytelling tailored to both technical and business audiences. Continuously learn and apply new tools and capabilities within the Microsoft analytics ecosystem. Required Qualifications: Bachelor’s degree in Business, Analytics, Data Science, Computer Science, or a related field. 1–2 years of experience (including internships/co-op) in data analysis, business intelligence, or a related discipline. Hands-on experience with Power BI (report building, basic DAX, data visualization best practices). Working knowledge of SQL and relational data concepts. Strong analytical mindset with attention to detail and data accuracy. Ability to communicate insights clearly and collaborate with cross-functional teams. Demonstrated curiosity and willingness to learn new tools and technologies. Preferred Qualifications: Exposure to Microsoft Fabric, Azure, or cloud-based data platforms. Experience working with HR systems (e.g., Workday) or people data. Familiarity with data modeling concepts (e.g., star schemas, fact/dimension design). Experience with ETL/ELT or data transformation processes. Basic understanding of workforce or business performance metrics. Exposure to scripting languages such as Python is a plus. Why You’ll Love Working Here: Work on high-impact people analytics initiatives that influence workforce strategy. Gain hands-on experience with leading-edge Microsoft technologies (Power BI, Fabric, Azure). Learn and grow within a collaborative, data-driven team in The People Office. Build a strong foundation in analytics, visualization, and modern data platforms. At FIS, we’re not just keeping up with the future of fintech—we’re shaping it. Join us to help advance the way the world pays, banks, and invests. NOTE: 1: This position is hybrid (3 days onsite) in our FIS Office location in Jacksonville (FL) 2: Current and future sponsorship are not available for this position. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Financial Planning & Analysis Analyst
Suddath - Jacksonville, FL 32207
Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. What We Offer! A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching Weekly pay for hourly-paid employees. Biweekly pay for salaried employees. Paid Time Off (PTO) and paid company holidays A tuition reimbursement plan where employees are encouraged to continue their education and development For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. General position summary: The Financial Planning & Analysis (FP&A) Analyst performs financial analysis and supports budgeting, forecasting, and reporting processes. This role is primarily responsible for data preparation, variance analysis, and report generation, ensuring accurate and timely financial information is delivered to finance leadership and business stakeholders. Position is On-site Essential Duties & Responsibilities: Prepare and update recurring financial reports (monthly, quarterly, and ad hoc) Compile and consolidate data for budgeting and forecasting cycles Perform detailed variance analysis and flag significant fluctuations for review Maintain financial models and spreadsheets under direction of FP&A leadership Validate and reconcile financial data across systems and reports Support budget owners by providing requested financial data and standard reports Assist in the preparation of presentation materials and reporting packages Execute standard financial processes, including data pulls, uploads, and system updates Document processes and support improvements to reporting consistency and efficiency Job Skills Required: Strong Excel skills (formulas, pivot tables, data manipulation) Solid analytical and data validation skills High attention to detail and accuracy Ability to follow established processes and meet deadlines Clear written and verbal communication skills Basic financial modeling capability Supervisory Responsibilities: None Other Duties & Responsibilities: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Required Education & Experience: Bachelor’s degree in Finance, Accounting, Mathematics or related field required 1–3 years of experience in FP&A, accounting, or financial analysis Experience working with financial systems and reporting tools a plus Progress toward CPA, CFA, or MBA is a plus, but not required Travel: Less than 10% travel required. Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports. Ability to speak effectively before groups of customers or employees of organization. Excellent written and verbal communication skills. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Operations: To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties. Planning/Organization: Ability to prioritize and re-prioritize as situations and needs change throughout the workday Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work. Certificates/Licenses/Registrations: None required. Working Conditions: Cubicle working environment Noise level in the work environment is usually moderate Physical/Environmental Demands: Activity: Stand - Under 1/3 Time Walk - Under 1/3 Time Sit – Over 2/3 Time Use hands to finger, handle, or feel - Over 2/3 Time Reach with hands and arms – 1/3 to 2/3 Time Climb or balance – None Stoop, kneel, crouch or crawl – Under 1/3 Time Talk or hear – over 1/3 to 2/3 time Taste or smell – None Other - None Physical Activity Level: The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms. Manual Dexterity: Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. Special Vision Requirements: Specific vision abilities required by this job include close vision and ability to adjust focus. The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services. The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Posted 3 weeks
Business Systems Analyst
GlyCare - Jacksonville, FL
Business Systems Analyst – Healthcare Operations Employment Type: Full-Time, Exempt, Fully Remote Compensation Range: $85,000 - $105,000 Schedule: Monday–Friday About GlyCare GlyCare is a growing medical group specializing in consultative inpatient diabetes and glycemic management. We partner with hospitals and health systems across multiple states to deliver dedicated inpatient diabetes management services through GlyCare-employed Nurse Practitioners and Physician Assistants. Position Overview GlyCare is seeking a Business Systems Analyst to strengthen and optimize the systems, data, reporting, automation, workflows, and content-management processes that support our growing organization. The Business Systems Analyst will partner with GlyCare departments to identify business needs, document requirements, improve workflows, standardize data and reporting processes, and implement technology-enabled solutions that support operational performance and scalability. This position will also support the technical and data-related components of hospital onboarding and implementation. The analyst will coordinate with facility IT, analytics, and clinical informatics teams to communicate GlyCare requirements, validate data extracts and reports, track technical dependencies, and resolve issues that could affect a successful hospital launch. The ideal candidate combines strong business analysis and process-improvement skills with healthcare operations knowledge, EHR experience, data-quality discipline, and the ability to collaborate effectively with both technical and nontechnical stakeholders. Key Responsibilities Internal Business Systems and Process Improvement Partner with GlyCare departments to understand business and operational needs, identify system or process gaps, and recommend practical solutions. Gather, analyze, define, and document business, functional, system, data, and reporting requirements. Translate business needs into clear specifications, workflows, process maps, data definitions, and implementation plans. Evaluate existing workflows and identify opportunities to improve efficiency, consistency, scalability, data quality, and user experience. Standardize and improve data-collection, validation, reporting, and documentation processes. Develop, maintain, and enhance operational reports, dashboards, metrics, and performance-monitoring tools. Identify and implement opportunities to automate repetitive administrative, reporting, and data-management activities. Coordinate system configuration, testing, validation, implementation, and ongoing optimization. Support data movement and integrations between internal applications, platforms, vendors, and reporting tools. Investigate data discrepancies, system issues, and workflow failures and coordinate resolution with internal teams, developers, and vendors. Establish and maintain documentation standards, including process maps, requirements, procedures, data dictionaries, user guides, and training materials. Support enterprise content management and document governance, including file organization, version control, access permissions, standardized templates, retention, and document lifecycle practices. Monitor system and reporting performance and recommend improvements based on organizational growth, user feedback, and evolving business needs. Train and support users on new systems, dashboards, automated workflows, reporting tools, and process changes. Serve as a liaison among GlyCare operations, clinical leadership, revenue cycle, technology vendors, developers, analytics partners, and other technical resources. Hospital Onboarding and Technical Implementation Support the technical, data, reporting, and workflow components of new hospital implementations and facility onboarding. Communicate GlyCare’s program, system, data, reporting, connectivity, access, and secure file-transfer requirements to hospital stakeholders. Directly communicate with facility IT teams requirements and deliverables related to data extracts, reports, interfaces, secure file transfers, system access, and other technical dependencies. Review file specifications, data layouts, naming conventions, delivery schedules, field definitions, transmission requirements, and validation criteria with facility teams. Validate hospital data extracts, reports, and files for accuracy, completeness, formatting, timeliness, and alignment with approved requirements. Maintain implementation trackers for requirements, decisions, dependencies, milestones, testing activities, risks, issues, and outstanding deliverables. Coordinate user acceptance testing and verify that approved data feeds, reports, system access, and workflows are functioning as intended before launch. Identify and help resolve data, technology, reporting, connectivity, or workflow issues that could delay or affect a hospital go-live. Support post-launch monitoring, issue resolution, and stabilization of hospital data feeds, reports, and related workflows. Coordinate with GlyCare operations, clinical leadership, revenue cycle, analytics, and other departments to ensure hospital implementation requirements are complete and aligned. Required Qualifications Bachelor’s degree in Business Administration, Information Systems, Computer Science, Data Analytics, Healthcare Administration, or a related field. Equivalent relevant experience may be considered. At least three years of experience in business systems analysis, healthcare business analysis, process improvement, system implementation, data analysis, or a related role. Experience working within healthcare operations or supporting clinical, administrative, IT, analytics, or informatics stakeholders. Experience working with electronic health record systems and hospital teams on data extracts, reports, workflows, testing, system access, or issue resolution. Demonstrated ability to gather, analyze, document, and communicate business, functional, data, and reporting requirements. Experience with workflow analysis, process mapping, system testing, data validation, issue tracking, and user acceptance testing. Working knowledge of operational reporting, dashboards, metrics, data quality, and performance monitoring. Strong analytical and problem-solving skills, with the ability to identify root causes and develop practical solutions. Excellent written and verbal communication skills, including the ability to translate between technical and nontechnical stakeholders. Strong organizational and project-coordination skills, with the ability to manage multiple priorities, dependencies, and deadlines. Ability to work collaboratively and independently in a growing, multi-site healthcare organization. Preferred Qualifications Experience supporting inpatient care, hospital-based medical groups, diabetes management, glycemic management, or other clinical service-line operations. Experience with SQL, Power BI, Tableau, Power Automate, workflow automation platforms, ticketing systems, or project-management tools. Experience with data extracts, flat files, secure file-transfer processes, system interfaces, or healthcare data integrations. Familiarity with HIPAA, healthcare data privacy, information security, audit readiness, data governance, and document-retention practices. Experience supporting vendor evaluations, software selection, system implementations, integrations, or enterprise content-management solutions. Experience working within Agile, Waterfall, or hybrid project-delivery environments. Core Competencies Business and systems analysis Healthcare operations awareness Requirements gathering and documentation Data validation and reporting Workflow and process improvement Technical implementation coordination Stakeholder communication Problem-solving and root-cause analysis Project organization and follow-through Change management and user support Success in This Role Success will be measured by the analyst’s ability to improve internal processes, increase the reliability and usefulness of organizational data, create scalable system and documentation standards, support effective automation, and help ensure that hospital technical implementations are completed accurately and on schedule. Benefits PPO health insurance effective the 1st of the month 401(k) with company match Paid time off Dental, vision, life and disability coverage $600 annual iPhone stipend Equal Employment Opportunity GlyCare is an equal opportunity employer. We welcome qualified applicants from all backgrounds and make employment decisions based on qualifications, experience, business needs, and job-related requirements.
Posted 3 weeks
Procurement Analyst (Temporary)
Jacksonville, FL
SpaceXAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. Our team is small, highly motivated, and focused on engineering excellence. This organization is for individuals who appreciate challenging themselves and thrive on curiosity. We operate with a flat organizational structure. All employees are expected to be hands-on and to contribute directly to the company's mission. Leadership is given to those who show initiative and consistently deliver excellence. Work ethic and strong prioritization skills are important. All employees are expected to have strong communication skills. They should be able to concisely and accurately share knowledge with their teammates. ABOUT THE ROLE: We are seeking a detail-oriented and analytical Procurement Analyst for a temporary assignment to support SpaceXAI's data center construction and expansion efforts in Jacksonville, Florida. In this role, you will support the procurement team by analyzing spend, managing purchase orders, sourcing vendors, tracking deliveries, and ensuring timely acquisition of materials and services (including power/cooling equipment, servers, networking gear, and construction-related items). You will help drive cost efficiency, compliance, and supply chain visibility in a fast-paced, high-growth environment. This is a temporary position ideal for a proactive analyst with strong procurement and data skills who can deliver immediate impact on sourcing and vendor management. Contracts may include the possibility of extension based on business needs. RESPONSIBILITIES: Create, manage, and track purchase orders, requisitions, and contracts in the procurement system Conduct spend analysis, vendor evaluations, and market research to identify cost savings and sourcing opportunities Support supplier negotiations, onboarding, and performance monitoring Collaborate with warehouse, logistics, project management, and engineering teams to ensure timely material availability Maintain accurate procurement records, pricing databases, and reporting on key metrics (cost savings, on-time delivery, supplier performance) Monitor and expedite deliveries while resolving supply chain disruptions or delays Assist with RFPs, RFQs, and vendor bid evaluations Ensure compliance with internal policies, procurement processes, and regulatory requirements Provide analytical support for budgeting, forecasting, and cost control initiatives Identify process improvements and automation opportunities within procurement workflows BASIC QUALIFICATIONS: 2+ years of experience in procurement, purchasing, supply chain, or sourcing Strong analytical skills with proficiency in Excel/Google Sheets (pivot tables, VLOOKUP, data modeling) and ERP/procurement systems Excellent organizational and communication skills with the ability to manage multiple priorities Experience supporting fast-paced construction, data center, or manufacturing environments preferred Bachelor's degree in Supply Chain, Business, Finance, or related field (or equivalent experience) Valid driver's license and willingness to work onsite in Jacksonville, FL with flexibility for extended hours as needed PREFERRED SKILLS AND EXPERIENCE: Background in data center, hyperscale, technology hardware, or construction procurement Experience with ERP/WMS/TMS systems (e.g., SAP, Oracle, Coupa, or similar) Knowledge of vendor management, contract terms, and negotiation tactics Lean/Six Sigma or procurement certifications (e.g., CPSM, CSCP) Strong problem-solving skills and attention to detail ADDITIONAL REQUIREMENTS: This is a temporary position Comfortable working in environments with noise and varying temperatures SpaceXAI is an equal opportunity employer. For details on data processing, view our Recruitment Privacy Notice.
Posted 3 weeks
Director of Financial Planning & Analysis
Suddath - Jacksonville, FL 32207
Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. What We Offer! A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching Weekly pay for hourly-paid employees. Biweekly pay for salaried employees. Paid Time Off (PTO) and paid company holidays A tuition reimbursement plan where employees are encouraged to continue their education and development For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. General position summary: The Director, Financial Planning & Analysis (FP&A) is responsible for directing, leading and overseeing financial planning, budgeting, forecasting, and analytical activities supporting strategic decision-making across business units and enterprise functions. This role serves as a key financial advisor to senior leadership and business unit leaders, providing forward-looking insights and recommendations that drive financial performance and operational effectiveness. The Director partners closely with cross-functional leaders to align financial plans with business objectives, identify risks and opportunities, and enhance profitability and efficiency. Position is On-site Essential Duties & Responsibilities: Lead annual budgeting and forecasting processes across assigned business units or functions Lead long-range financial planning (LRP) and scenario modeling to support business strategy and growth initiatives Develop and maintain complex financial and operational models supporting forecasting, planning, and decision-making Analyze variances between actual results, forecasts, and budgets, and translate findings into actionable insights Develop, prepare and deliver enterprise-wide executive-level monthly, quarterly and annual financial and operational reporting and performance analysis Partner with senior leadership and business unit leaders to support strategic and operational decision-making Provide financial guidance on initiatives, including cost management, investments, and resource allocation Identify financial trends, recommend and implement performance improvement strategies and risk mitigation actions Actively participate in evaluation and implementations / upgrades of enterprise-wide systems Drive FP&A process improvements, including reporting automation, system enhancements, and data optimization Ensure accuracy, integrity, and consistency of financial data across reporting systems and processes Establish and monitor key financial and operational KPIs to support accountability and performance management Proactively communicate financial risks and opportunities to leadership Build, lead, and develop a high-performing FP&A team, including managers, senior analysts, and analysts, as needed Job Skills Required: Strong analytical and advanced financial modeling capabilities Excellent communication and presentation skills, with the ability to convey complex financial information clearly Advanced proficiency in Excel and financial systems Strong business acumen and problem-solving skills Intellectually curious, proactive in approach to learn and execute on business problems and scenarios Good understanding of US GAAP and financial statements Demonstrated ability to influence and partner with cross-functional teams Executive presence with the ability to effectively support senior leadership decision-making Ability to manage and prioritize multiple initiatives in a dynamic environment Strong work ethic with hands-on approach and able to work independently Supervisory Responsibilities: May supervise Financial Managers and Analysts and is responsible for coaching, development, and performance management. Other Duties & Responsibilities: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Required Education & Experience: Bachelor’s degree in finance, accounting, or related field required. MBA, CPA, or CFA preferred. 10–12 + years of progressive FP&A, corporate finance, or related disciplines, including demonstrated leadership experience and the ability to influence business outcomes. Travel: Less than 10% travel required Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to write routine reports Ability to speak effectively before groups of customers or employees of organization Excellent written and verbal communication skills Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume Ability to apply concepts of basic algebra and geometry Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Computer Operations: To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties Planning/Organization: Ability to prioritize and re-prioritize situations and needs change throughout the workday Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work Certificates/Licenses/Registrations: None required Working Conditions: Office/Cubicle working environment Noise level in the work environment is usually moderate Physical/Environmental Demands: Activity: Stand - Under 1/3 Time Walk - Under 1/3 Time Sit – Over 2/3 Time Use hands to finger, handle, or feel - Over 2/3 Time Reach with hands and arms – 1/3 to 2/3 Time Climb or balance – None Stoop, kneel, crouch or crawl – Under 1/3 Time Talk or hear – over 1/3 to 2/3 time Taste or smell – None Other - None Physical Activity Level: The employee must occasionally lift and/or move up to 10 pounds While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear The employee is occasionally required to reach with hands and arms Manual Dexterity: Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials Special Vision Requirements: Specific vision abilities required by this job include close vision and ability to adjust focus The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services. The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Posted 3 weeks
Analyst Senior, Production Operations
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Job Description At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS? About the Role You will serve as a senior analyst within production operations, ensuring stability, efficiency, and continuous improvement across critical services. You will identify automation opportunities, enforce quality standards, and drive compliance with regulatory and internal policies. This role partners with technology, finance, compliance, and client-facing teams to resolve complex operational challenges. Success is measured through improved system reliability, optimized workflows, and consistent service performance. What You Will Be Doing • Analyze operational workflows to identify automation and efficiency improvement opportunities • Implement technology solutions that streamline processes and reduce manual effort • Conduct audits and quality assurance reviews to ensure policy and regulatory compliance • Investigate and resolve complex production issues to minimize disruption and risk • Collaborate with cross-functional teams to deliver operational improvements • Monitor service performance metrics and drive corrective and preventive actions • Develop and maintain documentation, procedures, and operational standards • Lead or support projects that enhance production support capabilities • Provide guidance and review deliverables of less experienced analysts • Influence process improvements and operational best practices Required Qualifications • Experience in production operations, service delivery, or operations analysis in a regulated environment • Strong analytical and problem-solving skills with ability to handle complex issues • Proven experience identifying and implementing process improvements or automation solutions • Knowledge of quality assurance, audit practices, and risk management frameworks • Ability to work independently and manage multiple priorities with limited supervision • Strong communication skills with experience engaging cross-functional stakeholders • Proficiency in data analysis, reporting tools, and operational performance metrics • Bachelor’s degree in a relevant field or equivalent practical experience Preferred Qualifications • Experience in financial services or fintech operations environments • Familiarity with process automation tools or scripting languages • Knowledge of incident, problem, and change management practices • Experience supporting client-facing or service level-driven environments • Certification in process improvement or operational excellence methodologies What We Offer you At FIS, you can grow your career as far as you want to take it. Here’s what else we offer: Opportunities to make an impact in fintech Personal and professional learning Inclusive, diverse work environment Resources to give back to your community Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Sr Director, Financial Planning & Analysis (JAX, FL – Hybrid)
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS? *NOTE: This role is required to sit, on-site in our Jacksonville, FL (HQ) office (Hybrid). About the Role As Senior Director of FP&A — Transformation & M&A, you will sit at the intersection of strategic finance and enterprise change. You will lead the financial architecture of FIS’s most consequential initiatives: mergers, acquisitions, divestitures, and large-scale finance transformation programs. Partnering directly with executive leadership, Corporate Development, and business unit leaders, you will bring rigorous financial discipline to complex, high-stakes decisions. This role demands both the analytical depth to model multi-dimensional transactions and the leadership presence to drive alignment across a matrixed global organization. Success is measured by transaction quality, integration outcomes, and the lasting financial capabilities you build. What You Will Be Doing Mergers, Acquisitions & Divestitures Lead end-to-end financial due diligence for acquisitions, partnerships, and divestitures, including quality of earnings, synergy validation, and risk assessment Build and own complex valuation and transaction models, including DCF, LBO, accretion/dilution, and scenario analyses Define and track financial integration roadmaps, ensuring synergy targets translate into realized P&L impact Partner with Corporate Development, Legal, and business leaders to structure deals and support board and executive-level presentations Manage post-close financial integration, including carve-out accounting, stranded cost elimination, and systems consolidation planning Finance Transformation Lead enterprise finance transformation initiatives, including planning process redesign, financial systems modernization, and analytics capability building Define the future-state operating model for FP&A, including data governance, KPI frameworks, and reporting standardization Drive adoption of advanced planning tools, automation, and AI-enabled analytics to improve forecast accuracy and cycle time Establish and enforce financial governance standards across business units to ensure consistency and control Identify and eliminate inefficiencies in planning, reporting, and close processes, delivering measurable productivity improvements Strategic Partnership & Leadership Serve as a trusted financial advisor to executive and business unit leaders on capital allocation, investment prioritization, and strategic trade-offs Translate complex financial analysis into clear, compelling narratives for board, investor, and executive audiences Lead, mentor, and develop a high-performing team of FP&A professionals, fostering a culture of analytical rigor and continuous improvement Represent FP&A in cross-functional steering committees and transformation governance forums Required Qualifications Expertise in M&A financial modeling, transaction structuring, and integration finance Demonstrated track record leading or significantly contributing to finance transformation programs in large, complex organizations Deep knowledge of P&L, balance sheet, cash flow, and valuation mechanics Experience partnering with Corporate Development, Investment Banking, or Private Equity in a deal context Proficiency with enterprise financial planning systems (e.g., Anaplan, Adaptive, Hyperion) and data visualization tools Exceptional executive communication skills with the ability to synthesize complexity into clear strategic insights Proven ability to lead and develop high-performing teams in matrixed, fast-paced environments Bachelor’s degree in Finance, Accounting, Economics, or a skills-based equivalent Preferred Qualifications Experience in fintech, payments, financial services technology, or similarly regulated environments Background in carve-out finance, stranded cost analysis, or post-merger integration Exposure to AI/ML applications in financial planning and forecasting Experience presenting to boards of directors, audit committees, or investors MBA, CPA, CFA, or comparable advanced certification Familiarity with ERP and financial data architecture (e.g., SAP, Oracle, Workday) What We Offer You At FIS, you can grow your career as far as you want to take it. Here’s what else we offer: Opportunities to make an impact in fintech Personal and professional learning Inclusive, diverse work environment Resources to give back to your community Competitive salary and benefits FIS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Risk Analyst, Issue Management
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Job Description Are you interested in being a part of a collaborative, energetic, and business-oriented legal team? As an attorney at FIS, you will have the opportunity to work on some of the most challenging and relevant issues in financial services and information technology. Our talented people empower us, and we believe in being part of a team that is pragmatic, collegial and enthusiastic about representing a thriving Fortune 500 company in a dynamic corporate industry. About the team The Enterprise Risk Management Program Governance team ensures a structured and consistent approach to managing Enterprise Issue Management, Risk and Control Self-Assessment (RCSA), and associated risk reporting. We provide oversight, standardization, and accountability to drive effective identification, monitoring, mitigation, and reporting of risks to align with the organization's strategic objectives and regulatory requirements. What you will be doing As a Risk Analyst, Issue Management, you will support the governance, execution, and continuous improvement of the Enterprise Issue Management program. You will partner with Risk, Security, Compliance, and Business Unit (1st Line Risk) stakeholders to ensure issues are identified, documented, remediated, and closed in accordance with program standards. You will drive consistency, increase accountability, and influence stakeholders across the enterprise while strengthening the organization’s overall risk posture. Drive enterprise Issue Management governance by monitoring issue lifecycle activities, policy compliance, service level expectations, and overall program health while partnering with stakeholders to promote timely remediation and effective risk mitigation. Perform quality assurance reviews of issues and remediation plans to ensure complete and accurate documentation, clear risk articulation, effective root cause analysis, and compliance with enterprise standards. Analyze issue data to identify recurring themes, systemic control weaknesses, emerging risks, opportunities to reduce repeat risk events, and strengthen risk mitigation. Develop executive-ready reporting on key metrics and insights: past-due, high-risk and aged issues, issues lacking remediation plans, risk acceptance requests, and escalations. Serve as a trusted advisor to Risk and Business Unit stakeholders by interpreting program requirements, providing guidance, and promoting consistent issue management practices. Leverage stakeholder feedback to improve Issue Management processes, tooling, reporting, and operational efficiency. What you bring Five to seven years of experience in risk management, audit, compliance, enterprise governance, or related control oversight function; preferably including experience supporting or overseeing the issue/finding management lifecycle. Experience working within fintech, financial services, or other regulated technology industries. Experience administering or enhancing GRC platforms (e.g., Archer), including workflow optimization, user experience improvements, and release planning. Strong critical thinking, stakeholder management, and influencing skills with the ability to challenge constructively, identify risk insights, and drive outcomes without direct authority. Strong process execution experience, able to independently lead process improvement, change management, and transformation initiatives from ideation to execution. Self-motivated team player who works effectively both independently and in a collaborative environment with a passion for continuous improvement. Bonus if you have Experience facilitating governance forums or stakeholder training to large audiences. Experience using reporting and visualization tools (e.g., Power BI, Quickbase) to develop dashboards and program metrics for senior audiences and/or committees. What we offer you A modern, international work environment built on collaboration, flexibility and respect A competitive salary and benefits The chance to work on some of the most challenging, relevant issues in financial services & technology with a dedicated and motivated team A variety of career development tools, resources and opportunities Time to support charities and give back in your community Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Analyst Senior, TPO Operations
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Human Resources Job Description Are you interested in being a part of a collaborative, energetic, and business-oriented legal team? As an attorney at FIS, you will have the opportunity to work on some of the most challenging and relevant issues in financial services and information technology. Our talented people empower us, and we believe in being part of a team that is pragmatic, collegial and enthusiastic about representing a thriving Fortune 500 company in a dynamic corporate industry. About the role: In partnership with a Leave Management vendor, supports the administration of employee leaves in accordance with company policies and applicable federal, state, and local regulations. Contributes to The People Office (TPO) Operations processes by helping ensure a positive employee experience throughout the leave lifecycle while maintaining compliance and operational effectiveness. Supports leave administration activities by partnering with employees, managers, Human Resources, payroll, and vendors to facilitate timely and accurate leave management. What you will be doing: This role supports operational delivery within the U.S. Leave Administration function and contributes to departmental objectives through effective case management and employee support. Administers leave processes and works with vendors and internal stakeholders to ensure accurate and timely processing of leave-related activities. Analyzes routine and moderately complex leave requests while ensuring compliance with company policies and applicable regulations. Responds to employee and management inquiries, assists in resolving leave administration issues, and supports ongoing process improvements. Develops knowledge of leave legislation, company policies, and operational processes while working independently on routine matters and escalating more complex situations as appropriate. Experienced individual contributor role requiring practical leave administration experience and strong customer service skills. Operates with limited supervision while partnering with stakeholders to support effective leave management outcomes. Key responsibilities include: • Partner with leave vendors to support accurate administration of employee leaves and related documentation. • Review and process leave requests in accordance with company policies and applicable laws. • Coordinate leave administration activities with employees, managers, payroll, HR partners, and vendors. • Respond to employee and management inquiries regarding leave programs and processes. • Monitor leave cases and ensure timely communication and case updates. • Support administration of FMLA, medical, personal, military, parental, disability, and other leave programs. • Coordinate with vendors regarding Short-Term Disability (STD), Long-Term Disability (LTD), and Workers' Compensation claims. • Assist with return-to-work activities and leave closure processes. • Identify trends and recommend process improvements to enhance service delivery. • Maintain accurate records, case documentation, and compliance standards. • Serve as a resource for leave-related questions from employees and managers. What you will need: You must have a minimum of 3-5 years of applicable experience to be successful in this role. Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education, training, or work experience. Knowledge of leave administration processes and applicable employment laws. Working knowledge of FMLA, disability programs, and leave management practices. Ability to interpret policies, procedures, and regulations. Strong customer service, problem-solving, and conflict-resolution skills. Ability to manage multiple priorities and deadlines. Strong organizational skills and attention to detail. Ability to maintain confidentiality and exercise sound judgment. Strong verbal and written communication skills. Proficiency in Microsoft Office applications and case management systems. Added bonus if you have: • Certified Leave Management Specialist (CLMS) • SHRM-CP • PHR • Disability Management certification preferred What we offer you: A multifaceted and challenging legal career with a high degree of responsibility A broad spectrum of legal experiences with a thriving Fortune 500 corporation in an innovative, ever-changing industry A modern work environment, and a collaborative and dedicated group of colleagues who look forward to working together as a team to accomplish our goals A competitive salary and a range of benefits designed to support your wellbeing The chance to work on some of the most challenging, relevant legal issues in financial services and information technology Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass