Job Results
Technology Services
Posted 2 weeks
Lead Forward Deployed Engineer, Snowflake
Deloitte - Jacksonville, FL 32202
At Deloitte, Forward Deployed Engineers (FDE) don't just build AI solutions, they help clients turn AI ambition into enterprise-scale impact, pairing leading class engineering with pod-based delivery and vertical expertise. If you thrive at the intersection of product, engineering, problem-solving, and client impact, this role puts you at the forefront of AI transformations. Recruiting for this role ends on 10/30/2026. Work you'll do As a Lead ServiceNow FDE, you will serve as the senior practitioner-leader embedded directly with our most strategic clients, leading forward-deployed engineering pods that develop and deploy GenAI solutions into production for Deloitte's most strategic clients. You'll set technical direction, remove delivery blockers, and stay hands-on; designing, reviewing, and debugging systems with the team. You'll translate engineering trade-offs into clear decisions for client leaders when needed. Your ability to influence decisions at the C-suite level, while maintaining hands-on technical credibility, is what sets you apart. Pods under your leadership may be deployed onshore with clients or in hybrid onshore/offshore configurations, leveraging Deloitte's global delivery capability to maximize speed and scale. Client Engagement Serve as the senior client-facing presence, building trusted advisor relationships as the senior engineering partner for client product, data, and platform leaders Lead executive-level discovery, define success metrics (quality, latency, cost, adoption, risk) and a phased plan from prototype to production and scaling Navigate organizational complexity and influence to align executive sponsors, IT leadership, and business owners around a shared vision Represent Deloitte's FDE capability in client pursuits, executive briefings, and platform partner engagements-contributing to pipeline development and deal shaping. Cross-Functional Pod Leadership & Program Governance Lead FDE pods of 2-5 onshore anchored and offshore supported engineers, owning execution, resource management, escalations and overall delivery health Enforce delivery standards across the pod: sprint cadences, stakeholder communication plans, risk management, and quality gates Coordinate multi-pod or multi-workstream engagements, ensuring reliable architecture and consistent client experience. Mentor and develop junior FDEs GenAI Solution Development Architect and oversee delivery of LLM-enabled applications including copilots, agentic workflows, assistants, and knowledge search experiences using one or more enterprise AI platforms (see Platform Requirements below) Set direction for prompt engineering, tool-use patterns, and human-in-the-loop controls Govern end-to-end RAG pipeline design-including ingestion, chunking, embedding, vector retrieval, and hybrid search-ensuring production-grade quality and scalability. Define evaluation frameworks covering quality, hallucination risk, safety, latency, cost, and governance; ensure the pod meets agreed engineering quality bars to these standards. Engineering & Data Foundations Review and contribute to production-quality code Guide architecture of data pipelines powering GenAI use cases Enforce strong data management, testing, CI/CD, logging, versioning, and documentation practices Deep familiarity with cloud environments (AWS, Azure, and/or Google Cloud) The team Our ServiceNow practice develops strategies and implements systems that help organizations build business value and improve performance. Drawing on deep experience solving complex IT and non-IT challenges globally, we guide clients through everything from system replacement to full Enterprise transformation. We partner with COOs, CHROs, CFOs/CPOs, CISOs, CIOs/CTOs, technology executives, and service owners across HR, IT, Customer, Field Service, and Project Portfolio Management to modernize technology delivery and operating models. By focusing on NextGen technologies and evolving service models, we help clients shift from foundational technology delivery to becoming the strategic business partner and catalyst for change that today's operational demands require. Required qualifications Bachelor's degree (or equivalent) in Computer Science, Data Science or Engineering. 7+ years of experience in software engineering, data engineering, data science, or analytics engineering. 1+ years of hands-on experience building and deploying GenAI/LLM-powered solutions in client or production environments 1+ years of experience leading project workstreams/engagements and translating business problems into AI solutions 1+ years of experience building reliable, maintainable, and well-documented code Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve Limited immigration sponsorship may be available 10+ years of consulting or relevant industry experience 4+ years of experience overseeing multiple project teams ServiceNow ITSM certification Certified Application Developer (CAD) A minimum of 2 full life cycle ServiceNow ITSM implementations A minimum of 2 ServiceNow upgrade deployments Experience across IT Service Management, Incident Management, Problem Management, Change Management, Release Management, and Root Cause Analysis (RCA) Experience with the ITIL framework 3+ years' experience as an engagement manager Project scoping, estimating, and planning experience Sales experience Experience leading ServiceNow GenAI/agentic transformations (Now Assist, AI Agents) with familiarity governing enterprise AI via ServiceNow AI Control Tower; exposure to Moveworks-based conversational AI a plus Proven ability to lead architecture of enterprise-scale ServiceNow solutions and advise CIOs and technology executives on platform strategy, roadmap, and capability adoption. ServiceNow SDK experience with Claude and/or GitHub is a plus Track record deploying Claude Code-augmented delivery at scale, including agentic workstreams, MCP orchestration, subagent parallelization, and hooks-based guardrails across engagements Experience building reusable Claude Code skill libraries and slash commands for ServiceNow development patterns to accelerate delivery across a practice Experience training and upskilling customer engineering teams on agentic coding best practices Demonstrated ability to quantify and communicate delivery acceleration to executive stakeholders (e.g., runbooks and documentation evidencing reduced delivery time) Preferred qualifications Experience with cloud environments (AWS, Azure, and/or Google Cloud) and common platform services (storage, compute, IAM, networking) Demonstrated ability to work directly alongside client technical teams and program stakeholders in fast-paced, ambiguous delivery environments Data engineering experience with Spark, Airflow/dbt, streaming, data modeling or ML/data science background feature engineering, experimentation or model evaluation Experience with MLOps/LLMOps practices: evaluation frameworks, model monitoring, and prompt management Experience integrating LLM solutions with enterprise systems via APIs, microservices, or event-driven architectures Experience operating within hybrid onshore/offshore teams Familiarity with security, privacy, and compliance considerations ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) 4+ years of experience generating new client business Experience developing client relationships, identifying new opportunities, and shaping follow-on engagements for continuous improvement Business development experience selling 3+ year deals, including offering structure and support for those deals An advanced degree The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $223,700 to $372900. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Posted 2 weeks
Patent Agent
McGuireWoods LLP - Jacksonville, FL 32202
Overview: McGuireWoods LLP is seeking a Patent Agent to join our team. The Patent Agent will prepare original patent applications, prepare responses to office actions received from the USPTO, and handle routine correspondence with the USPTO. The ideal candidate must be registered with the USPTO, have a degree in Software Engineering, Chemical Engineering or Chemistry, and experience and interest preparing patent applications. McGuireWoods, one of the world’s leading law firms, has provided legal solutions to corporate, individual and nonprofit clients since 1834. Along with excellent benefits, McGuireWoods offers most employees a hybrid remote option allowing flexibility and work-life balance. Our Applicant Disclosures describe your rights. Our Privacy Statement describes how we will process and safeguard your personal data. Responsibilities: Writes new patent applications for filing at USPTO. Analyzes and revises patent agreements and assists with appeals, inferences, reexaminations, interviews and reissues. Negotiates and drafts patent agreements; prepares documents for filing and processing. Drafts responses to USPTO office actions. Performs patentability and freedom-to-operate searches, publication clearance reviews and assists in maintaining an active prosecution docket. Qualifications: Requires Bachelor’s degree in Engineering or Science and a minimum of three years of experience drafting, filing and prosecuting patent applications in the USPTO for an intellectual property law firm. Must be registered to practice before the U.S. Patent and Trademark Office (PTO). Must have excellent communication and organizational skills. Ability to respond effectively to clients, employees and management and handle sensitive and/or confidential communications. Must be self-motivated and have the ability to work under time restraints and deadlines. Interest in using innovative AI technology, including Harvey and Copilot, to support efficient high-impact work. Have more questions? Connect with a recruiter directly.
Posted 2 weeks
ETL Tester
Jacksonville, FL
Job Title: ETL Tester Location: Jacksonville FL (Remote) Duration: 12+ Months Job Description: As a Database Tester you will be a part of an Agile team to build healthcare applications and implement new features while adhering to the best coding development standards . Mandatory skills: Database Testing, SQL, Healthcare Responsibilities: Design, develop, and execute comprehensive DB testing strategies for enterprise data migration projects. Validate data extraction, transformation, and loading processes across source and target platforms. Perform: Source-to-Target Validation DB Testing End-to-End Data Validation Data Integrity Testing Data Reconciliation Testing Regression Testing Functional Testing Negative Testing Validate business transformation rules implemented within Snowflake pipelines. Ensure migrated data accurately reflects business requirements and source system logic.
Posted 2 weeks
SENIOR ENGINEER
WELLS - Jacksonville, FL 32226
ABOUT THE ROLE The Senior Engineer is responsible for the design of precast concrete structures and ensuring all engineering work meets safety, quality, and code requirements. This role leads project design efforts, supports project execution from concept through completion, and provides technical guidance to junior engineers. The Senior Engineer collaborates across departments and with external partners to deliver safe, efficient, and constructible solutions. SAFETY IS OUR HIGHEST PRIORITY. Safety is our highest priority. We believe a safe workplace is built on mutual respect, care, and accountability. Every team member is empowered and expected to follow safety practices, look out for one another, and speak up about potential risks. Together, we create an environment where everyone goes home safely each day. WHY JOIN OUR TEAM? At Wells, we empower talented team members to deliver exceptional client experiences through innovative problem-solving across preconstruction, engineering, operations, and project management. Guided by honesty and hard work, we build lasting trust while continuously improving building processes. Through strong collaboration, we deliver safe, reliable results that reduce risk and help our clients and communities succeed. WHAT WE OFFER Wells provides a competitive benefits package designed to support employees’ health, financial well-being, and work-life balance. Benefits include medical, dental, and vision insurance, company-paid disability and life insurance, wellness incentives, paid holidays, PTO, flexible spending accounts, HSA options, a 401(k) with profit sharing, access to Nice Healthcare, employee assistance resources, pet insurance, and additional voluntary coverage such as critical illness, accident, and hospital indemnity plans. Health and family care leave is available to both union and non-union employees. Union employee benefits are provided through separate collective bargaining agreements WHAT YOU’LL DO Design and analyze precast structures to ensure safety, performance, and code compliance Review and verify calculations and drawings for accuracy and engineering approval Lead and support project design teams to meet technical and project milestones Mentor and guide junior and entry-level engineers in design and engineering practices Interpret architectural and structural plans and perform required engineering calculations Collaborate with architects, contractors, owners, and internal teams on project solutions Identify and resolve design, schedule, and quality issues with appropriate solutions Provide engineering support to sales and estimating teams for prospective projects Conduct site and manufacturing facility visits as required for project support Make timely technical decisions and develop solutions to correct project issues WHO WE’RE LOOKING FOR The ideal candidate is a motivated structural engineer with strong precast design experience and a developing or active PE license. They are technically skilled, detail-oriented, and capable of managing multiple projects while ensuring safe and accurate engineering outcomes. This individual is a collaborative team player who communicates effectively, supports junior engineers, and contributes to practical, high-quality design solutions in a fast-paced environment. IDEAL CANDIDATE WILL HAVE 5+ years of engineering experience, preferably in precast or structural design Professional Engineer (PE) license Strong understanding of structural engineering principles and construction practices Proficiency with design and engineering software (Revit, AutoCAD, Microsoft Office, etc.) Strong problem-solving and decision-making skills in fast-paced environments Ability to manage multiple projects and meet deadlines consistently Excellent communication and collaboration skills across all levels of the organization Strong organizational and time management skills Ability to work independently and as part of a multidisciplinary team Motivation and self-drive to complete complex technical tasks WORKING CONDITIONS/PHYSICAL REQUIREMENTS Occasional visits to active plant and field locations are required based on operational needs. Ability to wear all required PPE, including but not limited to safety boots, safety glasses, hearing protection, high visibility vest, hard hat, and other PPE as required while in the plant and field. Must be able to stand, walk, and navigate active plant and field environments as needed. Must be able to climb stairs, walk on uneven surfaces, and safely move through industrial work areas. May be exposed to moving equipment, machinery, and other standard industrial hazards. May be exposed to outdoor weather conditions, including heat, cold, wind, rain, as well as noise, dust, and vibration. This profile summarizes key duties and expectations but does not list every possible job task. Employees must follow all job-related instructions and duties assigned by supervisors. Wells is an Equal Opportunity Employer, including Veterans and Individuals with Disabilities. Wells participates in E-Verify and will provide the federal government with your I-9 Form information to confirm you are authorized to work in the U.S.
Posted 2 weeks
Senior Structural Engineer
Stellar - Jacksonville, FL 32257
Job Summary: A Senior Structural Engineer plays a pivotal role in the development and implementation of engineering projects, ensuring the structural integrity and safety of buildings and infrastructure. This position involves advanced technical knowledge, project management skills, and leadership abilities to guide junior engineers and designers collaborating with cross-functional teams. Duties/Responsibilities: Lead the design and analysis of complex structural systems for buildings, such as but not limited to steel, reinforced concrete, precast, Tilt- Up, masonry, and shallow and deep foundations. Utilize advanced software and tools to model and simulate structural behavior under various loads and conditions. Ensure compliance with relevant codes, standards, and regulations. Oversee the planning, scheduling, and execution of structural engineering projects from inception to completion. Coordinate with architects, contractors, and other stakeholders to ensure project objectives are met. Develop economical, high-performance options and implement final selected design solutions. Manage project budgets, timelines, and resources effectively. Provide mentorship and guidance to designers, junior engineers and technical staff. Review and approve submittals, technical drawings, calculations, and reports. Conduct site visits and assessments to ensure construction quality and adherence to design drawings and specifications. Stay abreast of industry trends, advancements, and best practices in structural engineering. Identify opportunities for innovation and improvement in design and construction methodologies. Contribute to the development of discipline design standards, policies, and procedures. Other duties as assigned Required Skills/Abilities: Expertise in structural analysis, structural design software, and FEM (e.g., RAM, ENERCALC, RISA, and similar) Proficient in AutoCAD, Revit, and other drafting and modeling tools. Strong understanding of building codes, standards, and regulations (e.g., AISC, ACI, ASCE). Ability to develop force resisting systems for lateral, gravity and dead load paths and loading combinations. Prepare design solutions for complex and unique structural challenges. Evaluate member assemblies and systems, delegating connection design and specialize systems and components. Share experience and expertise with others Develop training programs to expand the younger engineer's ability to achieve long-term success. Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams. Strong problem-solving and analytical skills. Leadership qualities with the ability to mentor and develop junior engineers. Attention to detail and a commitment to quality and safety. Education/Experience: Bachelor of Science degree in Civil Engineering, Structural Engineering, or Architectural Engineering. Master's degree is preferred. Minimum of 8-10 years of experience in structural engineering, with a proven track record of successful project delivery. Experience in leading and managing large-scale structural engineering projects. Travel Requirements: Flexibility to travel on short notice for urgent business needs, to attend meetings, trainings, and events. Maintain a professional demeanor and appearance during business trips. Compliance with company travel policies and procedures. Physical Requirements: Ability to sit, stand, and walk for long periods of time. Ability to use a computer, phone, printer, scanner, and other office equipment. Visual acuity for detailed work and computer use Ability to lift, carry, and move up to 25 pounds of files, documents, and materials. About Stellar Stellar offers a comprehensive package which includes: Competitive pay based on experience Remote & hybrid work options for many positions Paid Time Off – accrue 15 days (120 hours) within first year of service Paid holidays Medical, dental, and vision insurance options Tax-advantaged accounts (HSA, FSA, Dependent Care FSA) Company-paid life and disability insurance 401(k) – company match with immediate vesting Stellar, headquartered in Jacksonville, FL, is a fully integrated firm focusing on design, construction, architecture, engineering, and mechanical services worldwide for over 30 years. Stellar combines a multitude of capabilities to create buildings and systems of exceptional long-term quality, value and efficiency. From food processing plants and healthcare facilities to refrigerated warehouses, automated production lines and beyond, we offer an integrated approach to meet all our clients’ needs. Stellar is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed servicemember status, or any other status protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Posted 2 weeks
Senior Project Manager
Yusen Logistics - Jacksonville, FL 32216
Overview: Salary Range: $109,853-$184,613 The Senior Project Manager is responsible for leading complex, cross-functional programs and ensuring successful end-to-end delivery aligned to business objectives by managing scope, schedule, cost, quality, and risk. Acting as an Epic Owner, the role ensures full lifecycle governance from business request intake through DevOps tracking (Requests, Epics, Features, User Stories) to final delivery, while driving continuous improvement in cycle time, leveraging Agile methodologies, Azure DevOps, and modern tools including Copilot and automation. The role also requires strong stakeholder management, financial oversight, and leadership to enable high-performing teams and consistent value delivery. Responsibilities: Epic Ownership & End-to-End Delivery Governance Act as Epic Owner accountable for lifecycle from business request intake to delivery completion. • Review and validate business requirements prior to DevOps intake. • Create and manage Requests, Epics, and Features ensuring hierarchy and traceability. • Ensure readiness for Product Owner and BSA to create User Stories. • Track delivery from “Request Approved” to “Done” state. • Drive cycle time improvements across the lifecycle. • Compile and distribute meeting minutes to attendees and stakeholders as needed. • Record time daily and follow up to ensure teams submit timesheets in DevOps. Stakeholder Management Act as primary point of contact across Business, IT, Product Owners, and BSAs. • Build and maintain strong relationships with stakeholders and leadership. • Provide visibility into project status, sprint progress, and milestones. • Manage expectations across scope, schedule, cost, and quality. • Ensure alignment of Epics and Features with business priorities. • Identify and manage risks, dependencies, and stakeholder impacts. • Provide transparency through DevOps artifacts and dashboards. • Escalate critical risks and decisions for timely resolution. Project Execution & Delivery Manage concurrent projects ensuring on-time, within-budget delivery. • Leverage Azure DevOps for backlog and sprint management. • Actively participate in Agile ceremonies (daily sync, planning, review, retrospectives). Reporting & Governance Provide project progress and sprint status reports. • Send sprint status reports after each sprint. • Track and escalate risks, issues, and dependencies. Financial Management Create, update, maintain, and track project budgets. • Monitor actuals vs. plan and provide financial insights. Tools, DevOps & Innovation Demonstrate deep expertise in Azure DevOps. • Leverage Copilot and automation tools to improve efficiency. • Drive adoption of modern tools and innovation. Leadership & Continuous Improvement Coach teams on Azure DevOps and timely updates. • Encourage a continuous learning mindset. • Drive process improvements and capture lessons learned. Travel to various Yusen offices for training and audit purposes and working in an office on a hybrid schedule. Qualifications: Bachelor’s degree 10+ years of Core Project Management experience. Strong knowledge of Agile, DevOps, and SDLC. At least one industry acclaimed certification in Project Management. PMI’s PMP/ ACP certification is desirable. The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required. Benefits Yusen offers a generous Employee Benefits Package including: Medical, Dental, and Vision beginning the 1st of the month following start date 401k with a company match Standard 10 days PTO Eligible for bonus plan 7 Paid Holidays Eligble for OT pay if applicable Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources. About Yusen Logistics (Americas) Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice. www.yusen-logistics.com/ Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws. Los Angeles County Only: Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage.
Posted 2 weeks
Project Manager – Operations & Technology
National Recovery Associates - Jacksonville, FL 32257
Project Manager - OperationsTechnology National Recovery Associates (NRA) Location: Jacksonville, FL (Preferred) or Newark, NJ Department: Operations / Information Technology Employment Type: Full-Time About the Role National Recovery Associates is seeking an experienced Senior Project Manager to lead strategic initiatives across Operations, IT, Compliance, Legal, HR, Training, Client Services, and Executive Leadership. This role oversees software implementations, system integrations, operational improvements, vendor relationships, and cross-functional projects that drive business growth and efficiency. Key Responsibilities Lead projects from planning through implementation. Develop project plans, timelines, milestones, and executive status reports. Coordinate cross-functional teams and external vendors. Manage software implementations, system upgrades, and technology initiatives. Identify risks, remove roadblocks, and keep projects on schedule. Develop and improve SOPs and business processes. Support workflow automation and operational efficiency initiatives. Track project budgets, deliverables, and KPIs. Present updates and recommendations to executive leadership. Preferred Project Experience Software implementations System integrations Business process improvement Workflow automation Client onboarding Compliance initiatives ReportingBusiness Intelligence AI and technology initiatives Qualifications Bachelor's degree preferred in Business, IT, Project Management, or related field. 5+ years of project management experience. Experience leading cross-functional business or technology projects. Strong leadership, communication, and organizational skills. Ability to manage multiple priorities in a fast-paced environment. Preferred Industry Experience Accounts Receivable Management (ARM) Consumer Collections Financial Services Banking Call Centers Business Process Outsourcing (BPO) Preferred Systems Microsoft Project com Asana Jira Smartsheet Microsoft Teams Power BI SQL (preferred) iSolved CRM platforms Dialer platforms Benefits Competitive Salary Performance Bonus Opportunities Medical, DentalVision Insurance 401(k) Paid Time Off Paid Holidays Professional Development Career Growth Opportunities Why Join NRA? Work directly with executive leadership to deliver high-impact projects that improve technology, streamline operations, and support the continued growth of National Recovery Associates.
Posted 2 weeks
Production Support
Vaarida Technologies - Jacksonville, FL 32212
· Database: Oracle · Operating System experience: UNIX or Linux · Cloud: GCP · Tools- Grafana, Splunk, Geneos, Ansible, Control-M, Terraform, GitHub/GitHub Action · Roles & Responsibilities · Production Support, PL-SQL, Unix, ITIL (Incident Management, Service Request, Problem Management, · Change Management, Continual Service Improvement), GCP. · Knowledge of any monitoring tools good to have, Understanding of DevOps/automation good to have · Associate is expected to provide L2 support for critical investment banking applications Pay: $85,000.00 - $90,000.00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee assistance program * Health insurance * Health savings account * Life insurance * Paid time off * Parental leave * Retirement plan * Tuition reimbursement * Vision insurance Work Location: In person
Posted 2 weeks
IT User Support Specialist Lead
Everbank - Jacksonville, FL 32202
IT User Support Specialist Lead The IT User Support Specialist Lead leads the day-to-day technical support to employees for a range of hardware and software related systems. This job trains, delegates and reviews the work of lower level IT User Support Specialists. This job also handles escalated issues that require advanced knowledge of User IT Support operational procedures and tools. Key Responsibilities and Duties Monitors lower level IT User Support Specialists to ensure effective and time resolution of users' problems, queries or complaints. Solves escalated issues by utilizing knowledge of hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting. Confers with end users to resolve incidents and fulfill requests through support via in-person, phone, or remote methods. Installs/removes/configures hardware and software. Ensures that plans are in place for responding to situations such as service outages. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Coaches team members on addressing user questions and assists with the most complex issues. Minimum Qualifications 3 years of professional experience Basic knowledge and understanding of operating systems, networks, applications, and hardware Preferred Qualifications 5+ years of experience supporting enterprise technology Prior background in technical support, customer service, or related field Strong communication and interpersonal skills desired Educational Requirements Vocational and/or Technical Education Preferred Physical Requirements Physical Requirements: Sedentary Work Career Level 4IC Requirements: Posting end date - 8/15/26 Req Benefits: EverBank, N.A. is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company: Medical, dental, vision & HSA/FSA 401(k) savings Paid holidays & generous PTO Additional wellness & voluntary benefits Additional Company-provided benefit options (subject to plan terms): Tuition reimbursement Commuter Benefits Life and Disability Insurance Compensation: $25 - $34 Additional Details : EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers. The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money. VEVRAA Federal Contractor Member FDIC Notice to Job Seekers
Posted 2 weeks
Product Manager
Ensora Health - Jacksonville, FL 32207
Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community. Job Description The Product Manager plays a pivotal role in shaping the future of mental and behavioral healthcare by delivering innovative, user-centered products that make a meaningful difference in people’s lives. This role owns the lifecycle of medium-scale products and features, driving strategy and execution in a dynamic and rapidly evolving market. Working at the intersection of healthcare and technology, this position helps bring AI-driven capabilities into the product experience, unlocking new ways to improve outcomes for providers and their clients. Through strong partnerships with a talented, collaborative team, the Product Manager leverages data, research, and critical thinking to define product vision, shape roadmaps, and guide delivery. This is an opportunity to make a tangible impact—building solutions that enhance user experience, advance mental healthcare, and drive meaningful business outcomes. What You’ll Do Own the end-to-end lifecycle of medium-scale products and features, from discovery through delivery and continuous optimization. Define and communicate a clear product vision and roadmap aligned to customer needs, business priorities, and market opportunities. Translate complex problems into actionable product requirements, ensuring clarity for engineering, design, and cross-functional teams. Partner closely with engineering, design, data, and go-to-market teams to deliver high-quality, impactful product experiences. Leverage qualitative and quantitative data, user research, and market insights to inform decisions and prioritize effectively. Drive the integration of AI-driven capabilities into the product, identifying opportunities to enhance efficiency, intelligence, and user value. Continuously evaluate product performance, using metrics and feedback loops to iterate and improve outcomes. Advocate for the customer by deeply understanding user needs, pain points, and workflows—particularly within the mental and behavioral healthcare space. Collaborate within a high-performing, supportive team environment that values innovation, accountability, and shared success. Stay informed on industry trends, competitive landscape, and emerging technologies to ensure the product remains differentiated in a dynamic market. What You Bring Bachelor’s degree or equivalent experience. 3+ years of product management experience, including managing the lifecycle of small to medium-scale products. Strong ability to think strategically while executing tactically, balancing long-term vision with near-term delivery. Demonstrated experience using data, research, and customer insights to inform product decisions. Familiarity with or interest in AI/ML-driven product capabilities and how they can be applied to improve user experiences and outcomes. Excellent cross-functional collaboration skills, with the ability to influence without authority and align diverse stakeholders. Strong communication skills, with the ability to translate complex concepts into clear, actionable insights. Ability to thrive in a fast-paced, dynamic environment with evolving priorities. Customer-first mindset with a passion for building meaningful products that improve lives—especially within mental or behavioral healthcare. Additional Information While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria. The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together! All your information will be kept confidential according to EEO guidelines. At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do. We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. Ensora Health is an equal opportunity employer.