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Technology Services
Posted 2 weeks
Salesforce Business Analyst
Guidehouse Inc. - Jacksonville, FL 32212
Job Family: SAAS/PAAS/Cloud Consulting, Software Development & Support Travel Required: Up to 25% Clearance Required: None What You Will Do: Break/Fix (Production Support) Serve as the first line of analysis for Salesforce production issues, including user-reported defects, data issues, automation failures, permissions problems, and integration-related incidents. Triage and prioritize incidents in coordination with stakeholders and technical team members based on severity, business impact, and urgency. Perform root cause analysis (RCA) by reviewing data, configuration, automation logic, and user workflows to identify the underlying cause of issues. Document issues clearly, including problem statements, reproduction steps, impacted users or processes, and recommended fixes. Support incident resolution by validating fixes in lower environments and confirming successful remediation in production. Communicate status updates, impacts, and resolution summaries to business and technical stakeholders throughout the incident lifecycle. Enhancements (Backlog Support) Elicit and clarify enhancement requests from business users, focusing on incremental improvements rather than net-new platform design. Translate enhancement requests into clear user stories, acceptance criteria, and functional requirements suitable for development and configuration. Partner with Salesforce Developers and Administrators to refine scope, validate feasibility, and align enhancements to existing platform patterns. Support UAT and functional validation by executing test scenarios, documenting results, and confirming enhancements meet acceptance criteria. Assist in maintaining and grooming a small enhancement backlog, balancing new requests against operational priorities. Production Stability and Governance Ensure changes adhere to established change control, release management, and auditability standards, especially in public-sector or regulated environments. Help identify opportunities to reduce recurring issues and technical debt through clearer requirements, documentation, and process improvements. Support periodic review of Salesforce seasonal releases by helping assess potential business impacts and recommended mitigations. What You Will Need: Bachelor's degree (Relevant experience may be substituted for formal education or advanced degree) Minimum of THREE (3) years of professional experience U.S. Citizenship is contractually required. Ability to commute to or work from the San Antonio Guidehouse office. Ability to undergo a Guidehouse background check as part of the onboarding process Strong experience with Salesforce core functionality (Sales Cloud, Service Cloud, or custom applications). What Would Be Nice To Have: Experience with declarative automation such as Flow, validation rules, and approval processes. Strong analytical skills for data review, reporting, and issue analysis. Demonstrated experience working in break/fix or managed services environments, including ticket-based support. Ability to clearly document business processes, requirements, and functional designs. Strong communication skills with the ability to translate between technical and non-technical audiences. Experience supporting public-sector Salesforce implementations or regulated environments. Familiarity with Salesforce integrations and the ability to analyze integration-related issues (no development required). Salesforce Business Analyst, Administrator, or Advanced Administrator certification. Experience working in Agile or hybrid-Agile delivery models. Prior experience supporting government clients, audits, or compliance-driven programs. What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits include: Medical, Rx, Dental & Vision Insurance Personal and Family Sick Time & Company Paid Holidays Position may be eligible for a discretionary variable incentive bonus Parental Leave and Adoption Assistance 401(k) Retirement Plan Basic Life & Supplemental Life Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts Short-Term & Long-Term Disability Student Loan PayDown Tuition Reimbursement, Personal Development & Learning Opportunities Skills Development & Certifications Employee Referral Program Corporate Sponsored Events & Community Outreach Emergency Back-Up Childcare Program Mobility Stipend About Guidehouse Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or [email protected]. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact [email protected]. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
Posted 2 weeks
Homebuilder Portfolio Manager
Ameris Bank - Jacksonville, FL
Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app. Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate. Job Summary The Homebuilder Portfolio Manager facilitates efficient operations, optimizes relationship management and portfolio growth, executes compliance and collections procedures, and serves as a client contact. Responsible for working on loan structure and terms, leading loan requests, and assisting with the overall management of the portfolio assigned. The Homebuilder Portfolio Manager will require direct client contact, providing financial analysis to maximize profitability, and is a valuable member of the support team for the client. Performs other projects and duties as assigned. Essential Functions, Duties and Responsibilities Uses CRM along with other Bank tools to track and log activities, manage pipeline, and submit loan requests. Thoroughly collects customer and prospect financials which may include loan applications, tax returns, income statements, bank statements, and other relevant data. Reviews customer and prospect financials and other relevant data to identify discrepancies and inconsistencies; follows through to verify accurate information and resolve issues. Monitors reports to identify maturing and delinquent accounts. Administers renewal processes and performs collections procedures for assigned customer portfolio. Maintains records and obtains documentation in compliance with internal contracts, operational procedures, and risk management policies. Identifies business development and cross-sell opportunities and makes referrals. Maintain knowledge of bank products, programs, services and promotions, and how they can be offered to clients. Assist Underwriter(s) in loan approval processes; preparing documents for the Officer Loan Committee. Facilitates prospecting and marketing efforts by developing materials, scheduling and coordinating meetings and events. Serves as a liaison with clients, internal and external contacts to facilitate communication and assist with loan closing and account opening processes. May accompany Homebuilder Bankers on meetings and appointments to assist with relationship management and support account opening or loan closing processes. Assist with the preparation of detailed analysis of borrower's financials for new and renewal loans and prepare Loan Committee approvals and updates as needed. Assist with the monitoring of the loan portfolio through report preparation and maintenance. Assist Underwriter(s) in financial covenant testing for borrowers. Prepare Market Studies and Annual Reviews as needed. Manage all needed resources that will efficiently obtain the credit approval of loans requiring approvals above individual officer limits. Assist with the presentation of loan requests to the respective committees for approval. Participate in business development efforts with Account Officers which would include prospect call support and identifying potential additional product needs during underwriting. Exhibit a thorough understanding of the Ameris Bank credit culture and the terms and conditions under which loans should be presented and closed. Practices ethical sales behaviors in accordance with Ameris’ core values of Integrity and Honesty; always acts in the best interest of the customer when offering additional products and services. Required Knowledge, Skills and Competencies Intermediate Computer and Microsoft Office proficiency. Thorough knowledge of banking policies, procedures, products and services. Demonstrates commitment to quality customer service and ability to meet or exceed service goals. Able to analyze and record detailed information and produce accurate, high quality work products. Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations considering overall risk and short-term and long-term impact. Strong interpersonal skills with emphasis on relationship building both internally and with Ameris clients and prospects. Highly developed communication skills including the ability to write clear and concise correspondence. Capability to independently and proactively manage various relationships and effectively manage multiple priorities. Advanced proficiency in Moody's software and cash flow analyses preferred. Exceptional credit and analytical skills. Ability to advocate persuasively. Industry and Work Experience Minimum of 2 years’ experience analyzing and/or structuring loan transactions in a corporate lending environment, including developing cash flows and analyses. Banking compliance or risk management experience preferred. Academic Bachelor’s degree in business or related field required. Benefits Available to Employees: Ameris Bank provides a comprehensive employee benefit package to all eligible employees. Medical, Dental and Vision Insurance Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment Life Insurance provided at no additional cost to employees Accidental Death & Dismemberment Coverage Long-Term Disability Coverage Paid Sick and Vacation Leave 11 Holidays Volunteer/Service Day Employee Stock Purchase Plan 401(k) Retirement Plan Ameris Bank matches 50% of your first 8% of contributions to the plan Flexible Spending Accounts Health Savings Account Health Reimbursement Arrangement Supplemental Life & Other Insurance Plans Identity Theft Protection Pet Insurance Legal Insurance Employee Assistance Program Employee Advocacy Program Tickets at Work (Entertainment discounts for Ameris Bank Employees) AT&T Employee Discount Wellness Discounts for Medical Premiums and Other Rewards Employee Referral Incentive Education Assistance Employee Resource Groups Banking Advantages for Employees: In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services. Free Interest Checking Free Safe Deposit Box Free Money Orders, Travelers’ Checks and Cashier Checks Discount on Mortgage Origination Fee Free Online Banking and Free Unlimited Online Bill Payment Employee Banking Perks Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Posted 2 weeks
Transaction Management Ops Analyst
Bank of America - Jacksonville, FL 32256
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members. Line of Business Description: Upon the receipt of a trade correction order request from internal partners, the Error Control team ensure the instructions are complete and correct, then follows procedures to correct the client account. Additionally, the team manages the transaction to settle the activity and distribute the associated profit and loss. Responsibilities: Performs an assessment of trade correction requests, then sends communications to complete the correction per established guidelines and procedures Research and resolves trade errors, allocations and discrepancies found in routine reports Responds to internal and external partner inquiries related to trade corrections and error resolution via email, phone, or workflow systems, escalating more challenging issues to leadership ensuring operational efficiency and quality client service Understand the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work affects other operational units Job Required Qualifications: Minimum 1 year experience with financial industry product support Demonstrated ability to manage a personal caseload and organize work to meet daily/weekly SLAs Ability to use Microsoft Excel to run macros, apply filters and understand PivotTables Experience using Microsoft Outlook to manage and organize daily email communications Job Desired Qualifications: Experience reviewing/booking trades or resolving trade exceptions/corrections for mutual funds, fixed income, equities, or money markets Coursework or work experience in operations, finance, or accounting Skills: Attention to Detail Customer and Client Focus Oral Communications Prioritization Problem Solving Account Management Analytical Thinking Coaching Written Communications Mentoring Research Result Orientation Numerical Reasoning Shift: 1st shift (United States of America) Hours Per Week: 40
Posted 2 weeks
Senior Broker Engagement Analyst
Millennium Physician Group - Jacksonville, FL 32256
Job Description Summary Leads broker engagement strategies and outreach programs that drive agent and broker relationships, market penetration, and member acquisition. Applies advanced knowledge of broker ecosystems, payer markets, and marketing best practices to design and execute initiatives with measurable business impact. The Senior Broker Engagement Analyst works independently on enterprise-impact projects with limited supervision. Decisions impact project- and program-level outcomes. This job sets direction on methods and approach within the broker engagement domain and influences policies and procedures within the function, applying advanced subject-matter expertise to problems that span teams and processes. How will you make an impact & Requirements KEY RESPONSIBILITIES • Lead the design and execution of broker engagement programs targeting agents, FMOs, and channel partners in assigned markets. • Develop strategies and materials that support broker education, sales enablement, and product positioning. • Build and manage relationships with key broker and FMO contacts, serving as a primary point of contact for engagement activities. • Analyze engagement data and market performance to identify trends, gaps, and opportunities for program improvement. • Coordinate with sales, compliance, and marketing teams to ensure broker programs align with regulatory requirements and business goals. • Manage event planning and execution for broker conferences, training sessions, and market activation activities.
Posted 2 weeks
Cost Estimating Analyst (Level 2 or Level 3)
Northrop Grumman - Saint Augustine, FL 32095
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: None TRAVEL: Yes, 10% of the Time Description At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Northrop Grumman has an opening for an onsite Level 2 or Level 3 Cost Estimating Analyst to join our team of qualified, diverse individuals. The Production Operations Estimating department uses specialized analysts with backgrounds in Manufacturing and high-end analytical skills. All analysts within this group vary in experience but are subject matter experts within operations and cost estimating. This position will be located on-site in Saint Augustine, Florida. The position may support a variety of programs within the Air Dominance Division of Aeronautics Systems. Cost Estimating Analysts are expected to develop solutions to problems, which require the regular use of resourcefulness and innovation and review data available. Develop concepts, techniques, and standards. Develop estimates based on professional principles and theories. Demonstrates skill and ability to analyze and develop solutions to moderate problems. Most assignments are complex and performed independently without much appreciable direction. Exercises considerable latitude in determining objectives and approaches to assignment. Able to communicate effectively at the highest levels. Viewed as expert in field within the corporation. Essential Functions: Estimates tooling labor and material costs of manufacturing and engineering based on request for proposal (RFP) and change requests (CRs) data submitted by prospective customers. Analyzes specifications, including sketches, blueprints, bills of material, or sample layouts, and calculates production costs using labor and material pricing schedules and historical data. Collects cost data from functional representatives, subcontractors, and vendors. Computes cost estimates of raw materials or subcontracted work and labor. Prepares and maintains historical cost data. Creates cost models for cost estimating elements. Prepares cost reports and presents findings to management, contract personnel, proposal coordinators, customer representatives, price auditors, vendors, and subcontractors. This position may be filled at either a Level 2 Analyst or Level 2 Principal Analyst depending upon candidate qualification, experience, education, skills and knowledge. Basic Qualifications for a Level 2 Cost Estimating Analyst: Bachelor's degree in a relevant field of study with 2 years of Cost, Production, Manufacturing and/or related Estimating experience, or a Master's degree in a relevant field of study. Advanced experience with Microsoft Office tools, specifically performing Least Square Regression, Pivot Table Analysis, and application of Improvement Curves by type. US Citizenship Basic Qualifications for a Level 3 Cost Estimating Analyst (Principal): Bachelor's degree in a relevant field of study with 5 years of Cost, Production, Manufacturing and/or related Estimating experience, or a Master's degree with 3 years of cost, production, manufacturing, or related estimating experience. Advanced experience with Microsoft Office tools, specifically performing Least Square Regression, Pivot Table Analysis, and application of Improvement Curves by type. US Citizenship Preferred Qualifications: Knowledge or familiarity of aerospace production operation functions, tasks, and processes. Knowledge of operations touch labor improvement curve theory and modeling. Strong presentation skills. Experience in communicating technical and theoretical analysis. Experience in supporting negotiations directly with Customers. In-depth understanding of Manufacturing and Support Labor and how they interact. Primary Level Salary Range: $65,500.00 - $98,300.00 Secondary Level Salary Range: $81,400.00 - $122,000.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Posted 2 weeks
Oracle Cloud Project Financial Analyst
The Haskell Company - Jacksonville, FL 32207
At Haskell, you’re not just joining a company—you’re joining a nationally recognized Top Workplace where diverse perspectives and inclusive thinking drive stronger outcomes. Whether you’re starting out, growing your expertise, or leading the way, you’ll find a culture grounded in trust, driven by excellence, and built to support your goals. Here, you’ll have the opportunity, flexibility, and sense of belonging to grow your career your way—while making a real impact. Scope of Position In this role you'll need experience with Oracle Cloud PPM, supporting the full project financial lifecycle, including project setup, contract and funding management, cost tracking, revenue recognition, and client billing. Serves as an Oracle billing specialist, ensuring accurate invoicing, contract compliance, and reliable financial reporting while leveraging PPM tools to improve data integrity, forecasting, and project performance oversight. Job Responsibilities Coordinate with stakeholders to prepare standard financial deliverables for review and approval using multiple systems. Demonstrates competency in the financial management systems. Monitor financial health by creating, reviewing, updating, and tracking cash flow, change management items, budgets, revenue, costs, and forecasts, across multiple systems. Maintains the setup, reconciliation, and maintenance of budgets. Competent in contract terms and conditions and able to communicate and coordinate the impacts on the financials including payment terms, retainage, tax, and lien law requirements. Ability to oversee and manage project and group accounting processes (AP & AR). Manage and provide specific project or group assistance in administration, coordination, and compliance of necessary requirements and programs. Oversees financial reporting requirements as necessary. Conducts audits as required to ensure compliance and determine status of health. Understands forecasting methods and able to assist in financial forecasting as required. Ability to train teams in financial related processes and procedures. Document financial changes using appropriate systems and forms to drive consistency and ensure compliance. Other duties which may be assigned as needed. Education & Years of Experience Level I: Bachelor’s Degree in Business Administration, Accounting or Construction Management and experience, or 4 plus years’ relevant experience in lieu of degree. Level II: Bachelor’s Degree in Business Administration, Accounting or Construction Management and 4 years’ experience, or 8 plus years’ experience in lieu of degree. To thrive in this role, you will need: Experience using Procore and Oracle Cloud Fusion applications (Financials with experience using the billing module, PPM & Procurement) Experience in a commercial contracting environment preferred. Understanding cost and schedule development and controls preferred. Solid analytical ability with excellent written and verbal communication skills required. Knowledge of business intelligence tools such as Microsoft Power BI. Knowledge of ERP/Project Management platforms in general; experience using Procore, EcoSys and JD Edwards preferred. At Haskell, we offer a comprehensive benefits package, including health insurance, retirement plans, professional development opportunities, and more. Join us and be part of a team where your contributions make a difference. The base salary range for this position is $60,000 -$115,000. The actual salary will be determined based on the candidate's knowledge, skills, experience, and location. Environmental Factors and/or Physical Requirements While performing the duties of this job, this position is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-50 pounds. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application/form information. The associate frequently is required to sit, reach with hands and arms, talk and hear. Haskell will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the Americans with Disabilities Act Amendments Act of 2008. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. Haskell is an Equal Opportunity Employer (Females/Minorities/Protected Veterans/Individuals with Disabilities) and Drug-Free Workplace. #LI-remote En Haskell, no solo te incorporas a una empresa; te unes a un lugar de trabajo de excelencia reconocido a nivel nacional, donde las perspectivas diversas y una mentalidad inclusiva impulsan resultados más sólidos. Ya sea que estés iniciando tu trayectoria, ampliando tu experiencia o liderando el camino, encontrarás una cultura fundamentada en la confianza, impulsada por la excelencia y diseñada para respaldar tus objetivos. Aquí tendrás la oportunidad, la flexibilidad y el sentido de pertenencia necesarios para desarrollar tu carrera a tu manera, al tiempo que generas un impacto real. Alcance del Puesto Demuestra experiencia en Oracle Cloud Project Portfolio Management (PPM), brindando soporte a los procesos integrales del ciclo de vida financiero de proyectos, incluyendo la configuración de proyectos, la gestión de contratos y financiamiento, la recopilación de costos, el reconocimiento de ingresos y la facturación a clientes. Se desempeña como especialista en facturación dentro de Oracle, asegurando la generación precisa de facturas, el cumplimiento de los términos contractuales y la alineación con la información financiera de los proyectos. Aprovecha los módulos de Oracle PPM para mejorar la integridad de los datos, optimizar los flujos de trabajo y fortalecer la generación de reportes para la proyección financiera, la gestión del flujo de efectivo y la supervisión del desempeño financiero de los proyectos. Responsabilidades del Puesto Coordinar con las partes interesadas para preparar entregables financieros estándar para su revisión y aprobación utilizando múltiples sistemas. Demostrar competencia en los sistemas de gestión financiera. Monitorear la salud financiera creando, revisando, actualizando y rastreando flujo de efectivo, elementos de gestión de cambios, presupuestos, ingresos, costos y pronósticos, a través de múltiples sistemas. Mantiene la configuración, conciliación y mantenimiento de los presupuestos. Competente en términos y condiciones de contratos y capaz de comunicar y coordinar los impactos en las finanzas, incluidos términos de pago, retenciones, impuestos y requisitos legales de gravamen. Capacidad para supervisar y gestionar los procesos contables de proyectos y grupos (Cuentas por Pagar y Cuentas por Cobrar). Gestionar y proporcionar asistencia específica a proyectos o grupos en la administración, coordinación y cumplimiento de los requisitos y programas necesarios. Supervisa los requisitos de informes financieros según sea necesario. Realiza auditorías según sea necesario para garantizar el cumplimiento y determinar el estado de salud. Comprende los métodos de pronóstico y puede ayudar en la previsión financiera según sea necesario. Capacidad para capacitar a los equipos en procesos y procedimientos financieros. Documentar los cambios financieros utilizando los sistemas y formularios apropiados para fomentar la consistencia y garantizar el cumplimiento. Viajar según sea necesario. Otras funciones que puedan asignarse según sea necesario. Educación y Años de Experiencia Nivel I: Licenciatura en Administración de Empresas, Contabilidad o Gestión de la Construcción y experiencia, o más de 4 años de experiencia relevante en lugar de la licenciatura. Nivel II: Licenciatura en Administración de Empresas, Contabilidad o Gestión de la Construcción y 4 años de experiencia, o más de 8 años de experiencia en lugar de la licenciatura. Calificaciones Experiencia en el uso de las aplicaciones Procore y Oracle Cloud Fusion (Finanzas, con experiencia en el módulo de facturación, PPM y Compras/Procurement). Se prefiere experiencia en un entorno de contratación comercial. Se prefiere conocimiento en el desarrollo y control de costos y cronogramas. Se requiere una sólida capacidad analítica, así como excelentes habilidades de comunicación escrita y verbal. Conocimiento de herramientas de inteligencia de negocios, como Microsoft Power BI. Conocimiento general de plataformas ERP y de gestión de proyectos; se prefiere experiencia en el uso de Procore, EcoSys y JD Edwards. Competencias Fundamentales Estrategia – Planificación para el Futuro: Desarrollo de talento, alineación organizacional, creación de redes estratégicas y pensamiento estratégico. Ejecución - Logro de Resultados: Pensamiento analítico, resolución de problemas y toma de decisiones, orientación a resultados, pensamiento flexible, gestión de recursos, trabajo en equipo y liderazgo de equipo. Interpersonal - Construcción de Relaciones: Enfoque en el cliente, influencia, negociación, conocimiento organizacional, comunicación y presencia, y diversidad e inclusión. Valores Equipo: Colaborar y demostrar respeto por los miembros del equipo, socios y todos con quienes hacemos negocios; garantizar una comunicación abierta. Excelencia: Buscar calidad y seguridad; ejecutar trabajos de clase mundial; ser creativo e innovador; dedicarse a la mejora continua. Servicio: Apasionado por el servicio al cliente, tanto interno como externo, así como a la comunidad; genera un valor superior. Confianza: Altos estándares de ética y responsabilidad personal; transparencia; credibilidad; equidad. Factores Ambientales y Requisitos Físicos Mientras desempeñan las funciones de este trabajo, los miembros del equipo pueden ser requeridos a visitar ubicaciones alternas, y por lo tanto deben tener habilidades ambulantes ordinarias suficientes para hacerlo. Este puesto requiere la capacidad de estar de pie, caminar, agacharse, arrodillarse, ponerse en cuclillas y manipular (levantar, cargar, mover) pesos ligeros a medianos de 10-50 libras. Se requiere buena coordinación mano-ojo, destreza de brazos, manos y dedos, incluida la capacidad de agarrar, y agudeza visual para usar un teclado, operar equipos y leer información de aplicaciones/formularios. Se requiere que el miembro del equipo se siente con frecuencia, alcance con las manos y brazos, hable y escuche. Haskell hará acomodos razonables en cumplimiento con la Ley de Estadounidenses con Discapacidades de 1990 y la Ley de Enmiendas de la Ley de Estadounidenses con Discapacidades de 2008. La descripción del puesto se revisará periódicamente a medida que las funciones y responsabilidades cambien según la necesidad empresarial. Las funciones laborales esenciales y marginales están sujetas a modificación. Haskell es un lugar de trabajo libre de drogas y un empleador que ofrece igualdad de oportunidades, que no discrimina por motivos de raza, color, credo, religión, origen nacional, ascendencia, estatus de ciudadanía, edad, sexo o género, identidad o expresión de género, orientación sexual, estado civil, servicio militar y condición de veterano, discapacidad, información genética, o cualquier otra característica protegida por las leyes y ordenanzas federales, estatales o locales aplicables. Chez Haskell, vous ne rejoignez pas simplement une entreprise : vous intégrez un lieu de travail d’excellence, reconnu à l’échelle nationale, où la diversité des perspectives et une pensée inclusive sont les moteurs de résultats encore plus performants. Que vous soyez en début de carrière, en phase de perfectionnement ou en position de leadership, vous découvrirez une culture fondée sur la confiance, animée par l’excellence et conçue pour soutenir vos objectifs. Ici, vous bénéficierez des opportunités, de la flexibilité et du sentiment d’appartenance nécessaires pour bâtir votre carrière à votre image — tout en ayant un impact concret. Portée du poste Démontre une expérience avec Oracle Cloud Project Portfolio Management (PPM) en assurant le soutien de l’ensemble des processus financiers du cycle de vie des projets, notamment la création des projets, la gestion des contrats et du financement, la collecte des coûts, la comptabilisation des revenus et la facturation des clients. Agit à titre de spécialiste de la facturation dans Oracle, en veillant à l’exactitude de la génération des factures, au respect des modalités contractuelles et à l’alignement avec les données financières des projets. Utilise les modules Oracle PPM pour améliorer l’intégrité des données, rationaliser les flux de travail et renforcer les capacités de production de rapports pour les prévisions financières, la gestion des flux de trésorerie et le suivi de la performance financière des projets. Responsabilités professionnelles Coordonner avec les parties prenantes la préparation des livrables financiers standard pour examen et approbation en utilisant plusieurs systèmes. Démontrer la compétence dans les systèmes de gestion financière. Suivre la santé financière en créant, examinant, mettant à jour et suivant les flux de trésorerie, les éléments de gestion des changements, les budgets, les revenus, les coûts et les prévisions, à travers plusieurs systèmes. Maintient la mise en place, la réconciliation et la gestion des budgets. Compétent dans les termes et conditions des contrats et capable de communiquer et de coordonner les impacts sur les finances, y compris les conditions de paiement, la rétention, la fiscalité et les exigences légales en matière de privilèges. Capacité à superviser et gérer les processus comptables du projet et du groupe (comptes fournisseurs et comptes clients). Gérer et fournir une assistance spécifique au projet ou au groupe dans l'administration, la coordination et le respect des exigences et programmes nécessaires. Supervise les exigences en matière de rapports financiers selon les besoins. Effectue des audits selon les besoins pour assurer la conformité et déterminer l'état de santé. Comprend les méthodes de prévision et capable d'assister dans la prévision financière selon les besoins. Capacité à former les équipes aux processus et procédures liés aux finances. Documenter les changements financiers en utilisant les systèmes et formulaires appropriés pour favoriser la cohérence et garantir la conformité. Voyager selon les besoins. Autres tâches pouvant être assignées selon les besoins. Éducation et années d'expérience Niveau I : Licence en administration des affaires, comptabilité ou gestion de la construction et expérience, ou plus de 4 ans d'expérience pertinente en lieu et place du diplôme. Niveau II : Licence en administration des affaires, comptabilité ou gestion de la construction et 4 ans d'expérience, ou plus de 8 ans d'expérience en lieu et place du diplôme. Qualifications Expérience de l’utilisation des applications Procore et Oracle Cloud Fusion (Finances, avec expérience du module de facturation, PPM et Approvisionnement/Procurement). Une expérience dans un environnement de contrats commerciaux est préférable. Une compréhension du développement et du contrôle des coûts et des échéanciers est souhaitée. Solides capacités d’analyse requises, ainsi qu’excellentes aptitudes à la communication écrite et verbale. Connaissance des outils d’intelligence d’affaires tels que Microsoft Power BI. Connaissance générale des plateformes ERP et de gestion de projets; une expérience avec Procore, EcoSys et JD Edwards est considérée comme un atout. Compétences fondamentales Stratégie – Planification pour l'avenir : Développement des talents, alignement organisationnel, réseautage stratégique et pensée stratégique. Exécution – Obtention de résultats : Pensée analytique, résolution de problèmes et prise de décision, orientation vers les résultats, pensée flexible, gestion des ressources, travail en équipe et leadership d'équipe. Interpersonnel – Construction de relations : Orientation client, influence, négociation, connaissance de l'organisation, communication et présence, et diversité et inclusion. Valeurs Équipe : Collaborer et démontrer du respect pour les membres de l'équipe, les partenaires et toutes les personnes avec lesquelles nous faisons affaire ; assurer une communication ouverte. Excellence : Rechercher la qualité et la sécurité ; exécuter un travail exemplaire ; créatif et innovant ; dévoué à l'amélioration continue. Service : Passion pour le service à la clientèle, tant pour les clients internes qu'externes ainsi que pour la communauté ; créer une valeur supérieure. Confiance : Normes élevées d'éthique et de responsabilité personnelle ; transparence ; crédibilité ; équité. Facteurs environnementaux et exigences physiques Lors de l'exécution des fonctions de ce poste, les membres de l'équipe peuvent être amenés à se rendre dans différents lieux et doivent donc posséder des compétences ambulatoires ordinaires suffisantes pour cela. Ce poste nécessite la capacité de se tenir debout, marcher, se pencher, s'agenouiller, se accroupir et manipuler (soulever, porter, déplacer) des poids légers à moyens de 10 à 50 livres. Exige une bonne coordination main-œil, dextérité des bras, des mains et des doigts, y compris la capacité de saisir, et une acuité visuelle pour utiliser un clavier, faire fonctionner un équipement et lire les informations des applications/formulaires. Le membre de l'équipe doit fréquemment être capable de s'asseoir, atteindre avec ses mains et ses bras, parler et entendre. Haskell fera des aménagements raisonnables conformément à la loi américaine sur les personnes handicapées de 1990 et à la loi amendée sur les personnes handicapées de 2008. La description de poste sera examinée périodiquement à mesure que les fonctions et responsabilités évoluent en fonction des besoins de l'entreprise. Les fonctions essentielles et secondaires du poste peuvent être modifiées. Haskell est un lieu de travail sans drogue et un employeur garantissant l'égalité des chances, qui ne pratique aucune discrimination sur la base de la race réelle ou perçue, de la couleur, du credo, de la religion, de l'origine nationale, de l'ascendance, du statut de citoyen, de l'âge, du sexe ou du genre, de l'identité de genre ou de l'expression de genre, de l'orientation sexuelle, de l'état civil, du service militaire et du statut de vétéran, du handicap, des informations génétiques, ou de toute autre caractéristique protégée par les lois et ordonnances fédérales, d'État ou locales applicables.
Posted 2 weeks
Analyst Lead, Outside Counsel
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Job Description Are you interested in being a part of a collaborative, energetic, and business-oriented legal team? As an Outside Counsel Analyst Lead at FIS, you will play a key role in supporting and managing FIS’s end-to-end outside counsel program. This highly visible role partners directly with senior executives, Legal leadership, Finance, and outside law firms to help optimize legal spend, strengthen panel management, and deliver data-driven insights for a thriving Fortune 500 company in a dynamic financial technology industry. About the role: The Analyst Lead will serve as an experienced legal operations professional focused on outside counsel management, e-billing, matter management, and legal spend analytics. Brightflag experience is ideal, while a strong finance background is required, including budgeting, forecasting, invoice review, accruals, and financial reporting related to legal spend. What you will be doing: •Support and manage FIS’s end-to-end outside counsel program, including law firm panel governance, engagement processes, performance tracking, and operational reporting. •Serve as a key point of contact for outside counsel panel firms, coordinating matter openings, billing guidelines, rate management, performance expectations, and relationship management. •Partner directly with senior executives, Legal leadership, Finance, and business stakeholders to provide actionable insights on outside counsel utilization, matter status, budgets, and legal spend trends. •Administer and optimize Brightflag as the primary e-billing and matter management platform, including matter data, invoice workflows, reporting, user support, and process improvements. •Lead invoice review, billing guideline compliance, accrual processes, budget tracking, forecasting, and financial reporting for legal spend across the outside counsel program. •Analyze legal spend, matter activity, law firm performance, and panel utilization to identify trends, risks, savings opportunities, and process enhancements. •Prepare executive-level reporting, dashboards, presentations, and recommendations that support data-driven decisions regarding legal operations and outside counsel management. •Develop, maintain, and enhance outside counsel policies, billing guidelines, playbooks, workflows, and standard operating procedures, ensuring alignment with Legal and Finance requirements. •Drive continuous improvement initiatives across legal operations, including process automation, data quality, vendor performance management, and adoption of legal technology best practices. What you will need: •Bachelor’s degree or equivalent combination of education, training, or work experience. A strong finance, accounting, business, or analytics background is essential. •5+ years of progressive experience in legal operations, outside counsel management, e-billing, legal spend management, finance, or related corporate legal department operations. •Hands-on experience administering and using an e-billing tool for matter management, invoice review, budget tracking, reporting, and legal spend analytics. •Demonstrated experience managing outside counsel programs or law firm panels, including billing guidelines, rate management, vendor performance, and relationship management. •Advanced financial acumen, including experience with budgeting, forecasting, accruals, invoice review, variance analysis, and executive-level legal spend reporting. •Strong analytical skills, with the ability to interpret complex legal spend data, identify trends, and translate findings into clear business recommendations. •Excellent communication and stakeholder management skills, including experience working directly with senior executives, Legal leadership, Finance partners, and outside law firms. •High degree of judgment, professionalism, and ownership, with the ability to manage confidential information, competing priorities, and complex cross-functional initiatives. What we offer you: A multifaceted and challenging legal operations career with a high degree of responsibility A broad spectrum of legal operations experiences with a thriving Fortune 500 corporation in an innovative, ever-changing industry A modern work environment, and a collaborative and dedicated group of colleagues who look forward to working together as a team to accomplish our goals A competitive salary and a range of benefits designed to support your wellbeing The chance to work on high-impact legal operations, outside counsel management, and legal spend initiatives in financial services and information technology Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 2 weeks
Sr. Director, Production Operations (JAX, FL – Hybrid)
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description Location: Jacksonville, FL Office (Hybrid) Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the role You will lead a large, global production operations organization supporting Back Office technology platforms. This role owns the operational strategy, service reliability, production stability and continuous improvement agenda for critical production environments. Success is defined by measurable improvements in platform availability, incident prevention, operational readiness, support effectiveness, stakeholder confidence and client experience. What you will be doing • Lead and develop a large, global production operations organization across application support, service reliability, incident management, operational governance teams and service delivery teams. • Own production stability, availability, performance, resiliency and service health for business-critical Back Office platforms using clear KPIs, SLAs/SLOs and outcome-based measures to drive accountability and continuous improvement. • Provide calm, decisive leadership during high-severity incidents, client-impacting events and crisis situations, ensuring disciplined recovery and clear stakeholder communication. • Drive disciplined root cause analysis, problem management and permanent corrective actions to reduce repeat incidents and operational risk and client disruption. • Partner closely with product, technology, infrastructure, security, client support and business stakeholders to align production operations priorities with platform roadmaps, client commitments and business outcomes. • Strengthen change governance, release risk management, rollback planning and disaster recovery practices to protect service continuity, automation, observability, monitoring and proactive alerting to improve service continuity and operational resilience. • Modernize established support models and develop leadership talent, succession plans and a culture of accountability, collaboration, continuous improvement and client focus. • Manage the production operations including capital needs for software, hardware, consulting services. Required Qualifications • 10+ years of experience in technology operations, production support, infrastructure operations or a related discipline, including senior leadership of large-scale teams. • Proven success supporting mission-critical platforms in financial services or another highly regulated technology environment. • Demonstrated ability to lead 24x7 production operations, major incident response, service reliability and operational governance at scale. • Track record of improving production stability, reducing operational risk and delivering measurable service management outcomes. • Advanced stakeholder management skills, with the ability to influence across product, technology, business, security and infrastructure teams. • Strong understanding of incident, problem, change, release, disaster recovery and business continuity management practices. Experience managing internal and client-facing escalations. • Experience supporting modern application architectures, including APIs, middleware, batch processing, database platforms, containerized workloads, cloud-native services and high-volume transactional systems. • Strong technical understanding of cloud operations and hybrid infrastructure, including AWS, Azure, container platforms, virtualized environments, network connectivity, load balancing, DNS, certificates, storage, backup, restore and disaster recovery capabilities. • Experience with enterprise observability, monitoring, logging, alerting and AIOps capabilities, including tools such as Splunk, Dynatrace, Prometheus, Grafana, BigPanda or similar platforms. Preferred Qualifications • Experience leading operating model transformation, production support modernization and global follow-the-sun models. • Familiarity with security, resiliency and operational control expectations in regulated environments, including vulnerability management, access controls, audit readiness, SOC controls and third-party platform oversight. • Working knowledge of DevOps, SRE and automation practices, including CI/CD pipelines, infrastructure as code, runbook automation, scripting, toil reduction, deployment automation and self-healing operational patterns. Key skills and competencies • Executive presence, sound judgment and clear communication during critical production events. • Strategic, data-driven leadership with the ability to translate vision into disciplined execution and measurable outcomes. • Strong operational risk mindset with a focus on controls, resiliency, audit readiness and client impact reduction. • Technical fluency across cloud platforms, observability tooling, ITSM platforms, automation frameworks and production support technologies, with the ability to challenge, guide and prioritize technical remediation plans. What we offer you • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities. • A modern, international work environment and a dedicated and motivated team. • The chance to work on some of the most challenging, relevant issues in financial services and technology. • A fantastic range of benefits designed to help support your lifestyle and wellbeing. • A work environment built on collaboration, flexibility and respect. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 2 weeks
Leasing Consultant – RISE at Glen Kernan Park
Greystar - Jacksonville, FL
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com. JOB DESCRIPTION SUMMARY The Leasing/ Sales Consultant is responsible for executing the property’s marketing, leasing, and renewal strategies to achieve occupancy, revenue, and resident retention goals. This role serves as a key point of contact for prospective residents, guiding them through the leasing process with professionalism and a deep understanding of the community’s lifestyle offering. The Sales Consultant supports resident satisfaction throughout the lease term and proactively manages lease renewals in alignment with Active Adult best practices. Responsibilities include lead management, CRM utilization, data analysis, event support, and collaboration with the Lifestyle Coordinator to enhance resident engagement. The Sales Consultant upholds Greystar’s professional standards and ethical expectations while delivering exceptional service to residents, prospects, and guests. JOB DESCRIPTION KEY RESPONSIBILITIES: 1. Performs all sales and leasing activities to achieve the property’s revenue and occupancy goals by greeting and qualifying prospects, conducting property tours and showing apartments, continuing the relationship with prospects, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing. 2. Collects all pertinent information from prospective residents at move-in and records as appropriate. 3. Stays informed about and collaborates with teams/leadership on current market and competitor conditions that may impact the community’s occupancy, market rent, and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the property’s established policies related to concessions, specials, and other programs to boost occupancy. 4. Designs and executes marketing activities and events to create and drive traffic to the property, including implementing resident referral and employer outreach programs, using internet marketing tools and following other property-specific marketing plans, drives, and special programs. 5. Uses the on-site property management software application to track apartment availability, record traffic and leasing activities, manage resident and prospect data, capture critical demographic and other information about existing and future residents, and review and analyze data. 6. Ensures that the property and show units meet the Company’s standards for show quality by daily inspecting the tour path and show ready units, communicating maintenance and upkeep needs to the property’s maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities. 7. Follows-up with prospects and new residents within 24 hours to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew. Documents all follow up and classes leads during the lifecycle of the sales process. 8. Executes and performs activities in support of the property’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time, following the AA renewal playbook. 9. Responds quickly and courteously to resident and client/owner concerns and questions, and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s). 10. Demonstrates customer services skills by treating residents, prospects, guests, and others with respect, answering questions, and responding sensitively to complaints about maintenance services. Interacts with all residents and acknowledges them by name. 11. Attends community and networking events, aligns with local associations and community organizations, and participates in outreach marketing efforts to drive traffic to community and generate viable referral sources and new business leads, ensuring Greystar AA outreach expectations are consistently met. 12. Completes various financial, administrative, and other reports and analysis, and performs other duties as assigned or necessary. 13. Assists Lifestyle Coordinator by attending and assisting with the setup of events as required. BASIC KNOWLEDGE & QUALIFICATIONS: • High school diploma or equivalent required; associate or bachelor’s degree in business, marketing, hospitality, or related field preferred. • 1-3 years minimum of relevant experience in the application and usage of a sales, marketing, internet and customer service background sufficient to resolve customer complaints and issues and complete financial records, documents, and reports. • Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions. • Mathematical skills necessary to process sales conversions. • Ability to apply sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing. SPECIALIZED SKILLS: • Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions. • Incumbents must have valid driver’s license to drive a golf cart on property. • Proficiency in word processing, spreadsheet, property management applications, and database management programs in order to complete required reports and documents. • Proficiency and fluency in using the internet for marketing, advertising, and sales-related circumstances. • Ability to adapt to specific markets and professionals to ensure your sales message is received appropriately. TRAVEL / PHYSICAL DEMANDS: • Team members work in an office environment but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. • Incumbents must be able to physically access all exterior and interior parts of the property and amenities. • Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty (25) pounds independently and fifty (50) pounds with assistance and be able to stand for extended periods of time. • Routine, local travel may be required to attend business meetings, conduct market research, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. • Incumbents must be able to work a flexible work schedule, which may include evenings, weekends and/or holidays. COMPETENCIES: 1. Ensures Accountability – Holds self and others accountable to meet commitments. 2. Action Oriented – Takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm. 3. Communicates Effectively – Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. 4. Customer Focus – Builds strong customer relationships and delivers customer-centric solutions. 5. Decision Quality – Makes good and timely decisions that keeps the organization moving forward. 6. Interpersonal Savvy – Relates openly and comfortably with diverse groups of people. 7. Being Resilient – Rebounds from setbacks and adversity when facing difficult situations. 8. Resourcefulness – Secures and deploys resources effectively and efficient. 9. Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations. 10. Instills Trust – Gains the confidence and trust of others through honesty, integrity and authenticity. #LI-AW1 Additional Compensation: Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location. Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance. Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs. Robust Benefits Offered*: Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service. Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure. For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability. 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter). 401(k) with Company Match up to 6% of pay after 6 months of service. Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy). Employee Assistance Program. Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans. Charitable giving program and benefits. *Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority. Greystar will consider for employment qualified applicants with arrest and conviction records. Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law. Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected].
Posted 2 weeks
Director of Analytics & Operations
National Recovery Associates - Jacksonville, FL 32257
Director of AnalyticsOperations Location: Jacksonville, FL | Newark, NJ | Remote Employment Type: Full-Time Drive Performance. Deliver Results. National Recovery Associates (NRA) is seeking an experienced Director of AnalyticsOperations to lead the strategy, reporting, and operational performance of our collections organization. This role is ideal for a leader who understands both collections operations and analytics. You'll develop KPIs, analyze portfolio performance, identify operational opportunities, and provide executive leadership with the insights needed to improve recovery results and client performance. What You'll Do Develop and oversee operational KPIs, dashboards, and executive reporting. Analyze portfolio performance and recommend strategies to improve recovery results. Identify trends, opportunities, and operational risks through data analysis. Partner with Operations to improve collector and team performance. Present performance metrics and business insights to executive leadership and clients. Support forecasting, capacity planning, and operational strategy. Ensure data integrity and reporting accuracy across the organization. Collaborate with Compliance, IT, Client Services, and Operations on strategic initiatives. Ensure compliance with FDCPA, TCPA, FCRA, and company policies. What We're Looking For Required: 8-10 years of experience in collections, accounts receivable management (ARM), financial services, or recovery operations. Experience leading analytics, reporting, or operational performance initiatives. Strong understanding of collections KPIs, portfolio performance, and operational metrics. Experience developing executive dashboards and performance reporting. Ability to turn complex data into actionable business recommendations. Strong leadership, communication, and problem-solving skills. Knowledge of FDCPA, TCPA, FCRA, and collections industry best practices. Preferred: Experience with debt buying, consumer collections, or legal collections. Experience with Power BI, Tableau, SQL, Excel, or other business intelligence tools. Experience presenting performance results to executive leadership and clients. Why Join NRA? Influence business strategy and operational performance. Work directly with executive leadership. Lead high-impact analytics and reporting initiatives. Competitive compensation and benefits. Opportunity to make a measurable impact in a growing organization. Ideal Background Director of Analytics Director of Operations Director of Business Intelligence Director of Collections Analytics Director of Portfolio Analytics Business Intelligence Manager Operations Analytics Manager Senior Data Analytics Manager Director of Performance Analytics Collections Operations Manager If you're passionate about using data to improve operations, optimize portfolio performance, and help drive strategic business decisions, we'd love to hear from you.