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Posted 2 weeks
Director of Analytics & Operations
National Recovery Associates - Jacksonville, FL 32257
Director of AnalyticsOperations Location: Jacksonville, FL | Newark, NJ | Remote Employment Type: Full-Time Drive Performance. Deliver Results. National Recovery Associates (NRA) is seeking an experienced Director of AnalyticsOperations to lead the strategy, reporting, and operational performance of our collections organization. This role is ideal for a leader who understands both collections operations and analytics. You'll develop KPIs, analyze portfolio performance, identify operational opportunities, and provide executive leadership with the insights needed to improve recovery results and client performance. What You'll Do Develop and oversee operational KPIs, dashboards, and executive reporting. Analyze portfolio performance and recommend strategies to improve recovery results. Identify trends, opportunities, and operational risks through data analysis. Partner with Operations to improve collector and team performance. Present performance metrics and business insights to executive leadership and clients. Support forecasting, capacity planning, and operational strategy. Ensure data integrity and reporting accuracy across the organization. Collaborate with Compliance, IT, Client Services, and Operations on strategic initiatives. Ensure compliance with FDCPA, TCPA, FCRA, and company policies. What We're Looking For Required: 8-10 years of experience in collections, accounts receivable management (ARM), financial services, or recovery operations. Experience leading analytics, reporting, or operational performance initiatives. Strong understanding of collections KPIs, portfolio performance, and operational metrics. Experience developing executive dashboards and performance reporting. Ability to turn complex data into actionable business recommendations. Strong leadership, communication, and problem-solving skills. Knowledge of FDCPA, TCPA, FCRA, and collections industry best practices. Preferred: Experience with debt buying, consumer collections, or legal collections. Experience with Power BI, Tableau, SQL, Excel, or other business intelligence tools. Experience presenting performance results to executive leadership and clients. Why Join NRA? Influence business strategy and operational performance. Work directly with executive leadership. Lead high-impact analytics and reporting initiatives. Competitive compensation and benefits. Opportunity to make a measurable impact in a growing organization. Ideal Background Director of Analytics Director of Operations Director of Business Intelligence Director of Collections Analytics Director of Portfolio Analytics Business Intelligence Manager Operations Analytics Manager Senior Data Analytics Manager Director of Performance Analytics Collections Operations Manager If you're passionate about using data to improve operations, optimize portfolio performance, and help drive strategic business decisions, we'd love to hear from you.
Posted 2 weeks
Senior Environmental Engineer
Terracon Consultants Inc - Jacksonville, FL
General Responsibilities: Provide senior-level engineering, technical leadership, and project management services in support of the Florida Department of Environmental Protection (FDEP) Waste Cleanup Program, including Petroleum Restoration Program (PRP), Drycleaning Solvent Cleanup Program (DSCP), Brownfields, and other contaminated site rehabilitation initiatives. Serve as a technical expert and project lead for complex environmental assessment and remediation projects from initial investigation through site closure. Lead and oversee environmental site investigations, contamination assessments, remedial design, and implementation activities for sites impacted by petroleum hydrocarbons, chlorinated solvents, hazardous substances, and emerging contaminants. Evaluate environmental data, perform advanced engineering analyses and risk assessments, and develop innovative, cost-effective remediation strategies that achieve compliance with FDEP regulations while supporting project objectives and budgets. Manage multidisciplinary project teams responsible for soil, groundwater, sediment, and vapor investigations. Direct the preparation and review of technical deliverables, including Site Assessment Reports (SARs), Remedial Action Plans (RAPs), Remedial Strategies, Limited Scope Assessments (LSAs), Monitoring Reports, Risk Assessments, No Further Action (NFA) recommendations, Site Rehabilitation Completion Orders (SRCOs), and regulatory correspondence. Provide senior-level oversight for remediation system design, construction, operation, optimization, and closure, including source removal, soil excavation, in-situ and ex-situ treatment technologies, monitored natural attenuation, groundwater recovery systems, and vapor mitigation systems. Ensure all work is conducted in accordance with FDEP guidance, Florida Administrative Code requirements, and applicable federal, state, and local regulations. Act as the primary technical liaison with FDEP project managers, regulatory agencies, clients, contractors, and stakeholders. Present remediation strategies, regulatory approaches, and technical findings to both technical and non-technical audiences. Support regulatory negotiations, corrective action planning, project scoping, budgeting, and schedule management. Mentor and develop junior engineers, geologists, and environmental scientists while providing quality assurance and technical review of reports, calculations, designs, and regulatory submittals. Support business development activities through proposal preparation, scope development, client relationship management, and identification of new opportunities within FDEP-funded and private-sector remediation programs. Additional responsibilities may include Phase I and Phase II Environmental Site Assessments, UST closure assessments, Brownfields redevelopment support, due diligence investigations, environmental compliance evaluations, and strategic planning for long-term site rehabilitation and closure. The successful candidate will apply expert engineering judgment, strong regulatory knowledge, and leadership skills to deliver technically sound and defensible remediation solutions across Florida's environmental cleanup programs. Essential Roles and Responsibilities: Develop understanding and be aware of project-related risk. Be familiar with what could go wrong on a project and how to protect the Company. Responsible for continuous quality monitoring and improvement on projects. Monitor and promote quality standards and practices. Responsible for providing consistent quality standards on project and proposal delivery. Lead safety efforts for team and ensure team follows safety rules and guidelines. Responsible for creating and modeling a safe work environment; demonstrates safety practices. Promote pre-task planning for all projects. Senior level environmental engineering professional responsible for leading complex or unique projects requiring innovative investigation techniques. Supervise the analysis and formation of recommendations in written reports. Assist in establishing and updating current policies/ procedures for technical projects in field of expertise, to ensure proper interpretation and implementation by subordinate staff. Provide technical direction and training to less experience professional staff. Participate in the development of marketing strategies and presentations of qualifications to clients on projects. Serves as a Terracon Authorized Project Reviewer. Requirements: Bachelor’s degree in Environmental Engineering, Civil Engineering or related degree. Minimum 8-11 years’ experience. Master’s degree in Environmental Engineering preferred. Florida Professional Engineer License A valid driver’s license with acceptable violation history may be required. Required Qualifications: Terracon Authorized Project Reviewer status (within 2 years of hire). About Us Terracon is a 100 percent employee-owned multidiscipline consulting firm comprised of more than 8,000 curious minds focused on solving engineering and technical challenges from more than 200 locations nationwide. Since 1965, Terracon has evolved into a successful multi-discipline firm specializing in environmental, facilities, geotechnical, and materials services. Terracon’s growth is due to our talented employee-owners exceeding expectations in client service and growing their careers with new and exciting opportunities in the marketplace. Terracon was recognized as the #1 firm in Asbestos and Lead Abatement. Terracon’s vision of “Together, we are best at people” is demonstrated through our excellent compensation and benefits package. Based on eligibility, role and job status, we offer many programs including medical, dental, vision, life insurance, 401(k) plan, paid time off and holidays, education reimbursement, and various bonus programs. About the Team Our national environmental team helps our clients do the right thing for their projects, and for our planet. Our professionals include environmental architects, archaeologists, biologists, engineers, geologists, historians, industrial hygienists, planners, and scientists. Working together in the field, office, or lab, we help guide clients through the steps and processes to address environmental challenges and move their projects forward as quickly, safely, and sustainably as possible. With services including site assessment, planning and permitting including cultural and natural resources, sustainability and resiliency, regulatory compliance, and industrial hygiene and safety, we’re at the forefront of helping clients succeed and communities thrive. EEO Statement Terracon is an EEO employer. We encourage qualified minority, female, veteran and disabled candidates to apply and be considered for open positions. We do not discriminate against any applicant for employment, or any employee because of race, color, religion, national origin, age, sex, sexual orientation, gender identity, gender, disability, age, or military status.
Posted 2 weeks
Sr. Systems Administrator – Application Admin
Everbank - Jacksonville, FL 32202
Sr. Systems Administrator The Information Systems Analyst designs information systems that are appropriate for users' needs and consistent with the overall design of the organization's information systems architecture. Under limited supervision, this job is responsible for the installation, configuration and maintenance of the organization's operating systems. Key Responsibilities and Duties Formulates system scope through research and fact-finding to develop or modify moderately complex information systems. Evaluates and implements changes to existing system logic difficulties and documentation as necessary. Reviews flow charts, models, and procedures and feasibility studies to design possible system solutions. Reviews technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system. Collaborates with system analysts, engineers, and programmers to design systems and to determine project limitations and capabilities, performance requirements, systems performance standards, and interfaces. Identifies and documents all system constraints, implications and consequences of various proposed system changes. Educates end users on system designs and functionalities through creation of training materials and conducting demos. Evaluates the efficiency and effectiveness of application operations and troubleshooting problems. Minimum Qualifications 3 years of experience supporting enterprise applications, servers, and workstation environments. Experience with Windows Server/Client, Linux (RHEL) server, and VMware virtual and physical environments. Knowledge of IT infrastructure, including server and workstation operating systems, virtualization platforms, cloud technologies, networking, and endpoint management solutions. Strong analytical, troubleshooting, organizational, and interpersonal skills. Ability to work independently and take ownership of responsibilities. Strong written and verbal communication skills. Ability to adapt in a fast-paced environment and work both individually and within a team. Preferred Qualifications 5+ years of experience in enterprise systems administration Previous experience supporting internet content filtering solutions, preferably Zscaler Internet Access Knowledge and experience with any of the following technologies: Check Point Endpoint Encryption/Security Cofense Vision/Reporter CrowdStrike Falcon/Falcon Shield CyberArk PAM Darktrace F5 ASM FireMon Forcepoint E-Mail and Endpoint DLP Imperva Agent/Agentless Database Monitoring OpenText EnCase Examiner Rapid7 Nexpose FireEye Veracode Zscaler Internet Access (ZIA) Educational Requirements University (Degree) Preferred Physical Requirements Physical Requirements: Sedentary Work Career Level 7IC Requirements: Additional Information Senior-level applications engineer responsible for the administration, monitoring, maintenance, and troubleshooting of enterprise cybersecurity applications. Provides expertise in workstation and server application support for endpoint security, vulnerability management, privileged access management (PAM), and data protection. Collaborates with cross-functional teams to maintain secure, resilient, and high-performing application infrastructure, while driving operational excellence, risk reduction, and continuous improvement across the cyber application technology environment. Key Responsibilities Perform cyber security application platform upgrades, patching, lifecycle management, and capacity planning activities. Monitor application health and performance. Respond to incidents and service requests. Partner with cyber security operations, infrastructure, and hardware engineering teams. Troubleshoot and resolve cyber security application issues while documenting findings. Support projects, research initiatives, and system administration requests. Participate in IT security audits, assessments, risk analysis, and reporting. Provide information regarding IT policies, standards, and guidelines. Maintain operational support responsibility for assigned cybersecurity applications, including after-hours support when necessary. Posting end date - 7/31/26 Req Benefits: EverBank, N.A. is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company: Medical, dental, vision & HSA/FSA 401(k) savings Paid holidays & generous PTO Additional wellness & voluntary benefits Additional Company-provided benefit options (subject to plan terms): Tuition reimbursement Commuter Benefits Life and Disability Insurance Compensation: $94,800 - $128,200 Additional Details : EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers. The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money. VEVRAA Federal Contractor Member FDIC Notice to Job Seekers
Posted 2 weeks
Application Support Tech Lead – Data & Analytics Platforms – VP
Citi - Jacksonville, FL
Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Overview of the Role: Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together. Summary: Citi is seeking an Application Support Tech Lead to join the Data & Analytics Platforms Operations team within the Personal Banking and Wealth Management Technology (PBWMT) organization. This role places the successful candidate at the center of full-stack technology compliance, infrastructure oversight, and risk mitigation for an enterprise-class analytics environment. Serving as a subject matter expert in Citi technology, security, and data policy, you will coordinate with system administrators and cross-functional stakeholders to drive meaningful improvements in platform standards, safety and soundness, and user outcomes. This is an opportunity for a technically grounded professional who combines strategic thinking with hands-on delivery to make a measurable impact across one of the world's leading financial institutions. Responsibilities: Lead the assessment and ongoing monitoring of infrastructure and software compliance across the Data & Analytics Platforms environments, including end-of-vendor-services and end-of-life obligations, to maintain full-stack technology standards. Coordinate system administrators and platform users to execute compliance remediation plans, ensuring timely resolution of identified risks and alignment to corrective action requirements. Identify security vulnerabilities and technology risks across the environment, assess their business impact, and propose and implement targeted mitigation strategies. Act as a subject matter expert for Citi IT and data policy and platform deployment standards, advising teams on compliance obligations and improving user risk outcomes through policy-informed guidance. Define systems scope and objectives for complex application enhancements by conducting in-depth analysis of business processes, system logic, and industry standards. Translate analysis findings into clearly documented requirements for development and compliance programs. Partner with Product Owners, Business Analysts, and cross-functional technology teams to determine system impacts, align integration requirements, and ensure goals are met across parallel workstreams. Mentor and coach junior analysts by sharing technical expertise, allocating tasks appropriately, and building the team's capability to deliver at pace. Produce clear technical documentation — including system configurations, process guides, operational standards, and audit response materials — for both technical and non-technical audiences. Develop and manage project plans and corrective action plans, driving them through to completion against defined milestones and deadlines. Qualifications: 6 or more years of experience in application support, technology operations, or a related technical discipline, with demonstrated ability to manage complex, high-impact workstreams. Practical problem-solving and strategic thinking skills, with the ability to analyze system logic, pinpoint root causes, and design effective, scalable solutions. Proven leadership and interpersonal skills, including the ability to guide cross-functional teams, influence stakeholders, and build productive working relationships across technology and business areas. Experience leading or contributing to requirements gathering for multiple large-scale development or compliance programs running concurrently. Experience working within server environments, specifically RedHat or SUSE Linux, and with relational databases including Teradata, Oracle, or MSSQL. Working knowledge of network security principles and firewall design fundamentals, with an understanding of how network controls interact with application and platform environments. Familiarity with IT risk frameworks, audit processes, or operational risk governance programs within a regulated financial services environment. Exposure to analytics and visualization platforms such as SAS/Viya, SQL, Tableau, or Visual Analytics, applied to compliance monitoring or operational reporting. Hands-on programming experience in SAS, Linux shell scripting, or Visual Basic within a technology operations or compliance context. Foundational knowledge of software development lifecycle (SDLC) tools and methodologies, including version control, change management, and release processes. Proficiency in Microsoft Office Suite — Excel, Word, PowerPoint, and Project — applied to reporting, planning, and stakeholder communication Education: Bachelor's degree or equivalent experience in a relevant field. Beneficial Skills & Qualifications: Exposure to analytics and visualization platforms such as SAS/Viya, SQL, Tableau, or Visual Analytics, applied to compliance monitoring or operational reporting. Hands-on programming experience in SAS, Linux shell scripting, or Visual Basic within a technology operations or compliance context. Familiarity with IT risk frameworks, audit processes, or operational risk governance programs within a regulated financial services environment. Experience developing project plans and corrective action plans, and managing them through to completion against defined milestones and deadlines. Ability to produce clear technical documentation — including system configurations, process guides, operational standards, and audit response materials — for both technical and non-technical audiences. Foundational knowledge of software development lifecycle (SDLC) tools and methodologies, including version control, change management, and release processes. What we offer: At Citi, you will work within a high-performing global technology organization that combines scale, ambition, and a clear focus on delivering for clients. The Data & Analytics Platforms Operations team offers a collaborative, performance-driven environment where your expertise will shape decisions, reduce risk, and contribute directly to the effectiveness of Citi's Personal Banking and Wealth Management business. Hybrid working model with 3 days in the office and 2 days working remotely, providing a structured balance between collaboration and focused individual work. Strategic visibility and influence, with responsibility for compliance and risk decisions that directly affect the performance of a global technology platform. Opportunity to build deep subject matter expertise in Citi IT and data policy, positioning you as a recognized authority across a complex, high-value technology environment. Access to learning and professional development resources that support continued growth in technology operations, risk management, and platform governance. A global network of colleagues across more than 160 countries and jurisdictions, offering exposure to international technology programs and cross-regional collaboration. Wellbeing support, financial benefits, and additional localized employee benefits aligned to your location and seniority level. - Job Family Group: Technology - Job Family: Applications Support - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $113 840,00 - $170 760,00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: jul 22, 2026 - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Posted 2 weeks
Business Systems Analyst
AMPORTS - Jacksonville, FL 32246
AMPORTS Company Overview AMPORTS is a leading finished-vehicle and roll-on/roll-off (RoRo) terminal operator, providing vehicle processing, storage, and logistics services across multiple U.S. port facilities. The organization supports complex terminal operations, yard management, and corporate functions that enable efficient network performance. As part of its Digital Transformation initiative, AMPORTS is modernizing manual processes into scalable, governed digital solutions. Salary Range: $83,518 - $100,224 Summary/Objective The Business Systems Analyst (BSA) supports AMPORTS’ enterprise Digital Transformation initiative by documenting business processes and developing digital solutions that improve operational efficiency and data accuracy. This role partners closely with stakeholders across departments to capture current-state workflows and translate them into scalable web applications and automated processes. The BSA operates as a hands-on execution resource, balancing process modeling with solution development while ensuring alignment with IT governance standards. Success in this role is measured by the delivery of accurate process documentation, effective digital tools, and measurable reductions in manual effort. Essential Functions · Conduct structured discovery sessions with stakeholders to document current-state business processes across departments. · Develop detailed swim-lane process diagrams using Visio or equivalent tools, capturing roles, systems, decision points, and data flows. · Maintain and update a centralized Process Registry, classifying processes by digital and automation readiness. · Validate documented processes with stakeholders and obtain formal approval prior to solution development. · Translate approved process documentation into digital solutions, including web applications and Power Automate workflows. · Develop applications using approved AMPORTS architecture, templates, and AI-assisted tools. · Ensure all development aligns with IT governance standards, including Azure DevOps pipelines and environment controls. · Create and maintain comprehensive technical documentation, including data dictionaries, API routes, and system logic. · Execute functional and system testing, including AI-generated test cases, and document defects and results. · Coordinate and support User Acceptance Testing (UAT) with business stakeholders. · Build and maintain Power Automate flows for eligible processes, ensuring proper documentation and governance compliance. · Participate in Agile development activities, including sprint planning, stand-ups, and backlog refinement. · Provide regular status updates to IT leadership on progress, risks, and deliverables. · Communicate effectively with technical and non-technical stakeholders to gather requirements and present solutions. Competencies · Structured thinking and process analysis · Strong execution discipline and adherence to standards · Effective stakeholder communication and facilitation · Attention to detail and documentation accuracy · Problem-solving and analytical thinking · Adaptability in a fast-evolving technical environment · Learning agility with new tools and platforms · Collaboration across cross-functional teams · Accountability for deliverables and timelines · AI-enabled productivity mindset Supervisory Responsibility This position has no direct reports Required Education and Experience · Bachelor’s degree in Information Technology, Information Systems, Computer Science, or related field; or equivalent experience · 2–4 years of experience in a Business Systems Analyst, Business Analyst, or similar role · Experience documenting business processes using swim-lane diagrams or equivalent methodologies · Hands-on experience with at least one of the following: web application development, Power Apps, or Power Automate · Experience working within or alongside an enterprise IT function · Proficiency with Microsoft Visio or equivalent process modeling tools · Working knowledge of SQL, including reading and interpreting stored procedures · Experience with requirements gathering, documentation, and UAT coordination · Proficiency in Microsoft 365 tools (Excel, Teams, SharePoint, Outlook) · Familiarity with AI tools (e.g., Copilot, Claude) for documentation or development support Preferred Education and Experience · Experience with React and modern JavaScript frameworks · Familiarity with Node.js and REST API development · Experience with Azure SQL or SQL Server development · Knowledge of Azure services (App Service, Key Vault, Entra ID) · Experience with Microsoft Power Automate cloud flows · Familiarity with Agile/Scrum methodologies · Experience using Azure DevOps for work tracking and CI/CD pipelines · Knowledge of BPMN or formal process modeling standards · Industry experience in logistics, supply chain, or port operations Knowledge, Skills, and Abilities · Ability to translate business processes into technical solutions · Strong analytical and problem-solving skills · Ability to manage multiple priorities across projects and departments · Clear and professional written and verbal communication · Ability to work independently and within a team environment · Technical documentation and system design understanding · Familiarity with automation and workflow optimization concepts · Ability to interpret and apply governance and architecture standards · Strong organizational and time management skills Work Environment Primarily office-based with flexibility for remote work as approved Occasional travel to terminal sites for process discovery and stakeholder engagement Physical Demands Prolonged periods of sitting and computer use Occasional walking and standing during site visits Position Type / Expected Hours of Work Full-time role Standard business hours with occasional extended hours during project milestones Travel Occasional travel to terminal locations Work Authorization / Security Clearance (if applicable) Must be eligible to work in the United States TWIC eligibility may be required depending on terminal access needs Disclaimer + EEO Statement AMPORTS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties and responsibilities may change at any time with or without notice. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Posted 2 weeks
IT Operations Manager
Fortegra - Jacksonville, FL 32256
Responsible for leading the IT Operations function, including the Help Desk and midrange systems teams, and for the day-to-day delivery, performance, and reliability of the company’s end-user, infrastructure, and enterprise platform services. This role owns the vendor and contract portfolio for IT (including software licensing, renewals, and circuit/connectivity services), manages the IT operating budget, supports audit and regulatory engagements, and partners with Security, Network, and Application teams to drive enterprise initiatives, new site build-outs, and modernization—including the responsible adoption of AI-enabled tooling within IT. Minimum Qualifications: Bachelor’s degree in a related field, or equivalent professional experience 8+ years of progressive experience in IT Operations, including infrastructure, end-user services, or enterprise platform administration. 3+ years in a management or supervisory capacity leading IT teams, including remote staff. Demonstrated experience managing IT vendor relationships, software licensing, and a multi-line operating budget (including renewal portfolios of 100+ items). Experience supporting external and internal audits (e.g., PCI, SOC 1/SOC 2, NYDFS, internal financial and operational audits). Experience coordinating network circuit lifecycles (orders, installs, upgrades, renewals) and working with carriers, contractors, and on-site teams. Working familiarity with enterprise platform administration across categories such as endpoint/unified endpoint management, secure web gateway / SSE, data classification and DLP, MFA and identity, and conferencing/meeting room systems. Working familiarity with midrange/legacy enterprise platforms; ability to provide oversight and escalation support (deep hands-on expertise not required). Licensure, Certification, and/or Registration One or more preferred: ITIL v4 (Foundation or higher), PMP or equivalent project management certification, cloud administrator/architect certification (AWS, Azure, or GCP), and/or a current network certification (CCNA-level or equivalent). Vendor-neutral endpoint management, identity, or service-management certifications a plus. Primary Job Functions: Team Leadership & People Management Direct and coordinate the activities of IT Operations staff, including the Help Desk team and midrange systems administrator(s); manage remote team members across multiple locations. Establish direction, standards, and best practices for the function; provide technical leadership and escalation guidance. Hire, develop, evaluate, and coach staff; complete performance evaluations and recommend salary adjustments, performance improvement plans, or disciplinary actions as appropriate. Hold recurring 1:1 and team meetings with the Help Desk Manager and other direct reports; participate in weekly cross-functional meetings, including security. Review and refine documentation and procedures produced by the team; promote knowledge sharing and continuous improvement. Service Delivery & Operations Develop and maintain policies, procedures, and runbooks for IT Operations, including incident, problem, and change management practices. Review daily logs, monitoring data, and reports to detect recurring slowdowns, errors, or capacity issues; drive root-cause analysis and remediation. Meet with internal users and business stakeholders to evaluate service quality, gather requirements, and identify present and future needs. Manage integrated testing environments as part of the overall change management process. Coordinate with internal departments and peer IT service groups to assess the impact of hardware, software, or platform changes on operations and end-user service. Vendor, Financial & Contract Management Lead annual budget planning and ongoing budget tracking for IT Operations, including a renewal portfolio of 100+ recurring items. Negotiate, review, and approve IT contracts, quotes, and vendor proposals; coordinate vendor setup, onboarding, and offboarding. Own the IT software licensing program, including enterprise productivity suite licensing, license audits, true-ups, and right-sizing. Coordinate accounts payable activities for IT, including invoice review, approval, filing, and documentation. Serve as the primary escalation point for vendor performance issues; lead vendor calls, meetings, and written communications. Network & Circuit Management Manage the lifecycle of network circuits across the enterprise, including new installs, upgrades, renewals, and ongoing support, in partnership with the Network team and on-site staff. Coordinate contractor labor for circuit-related work, including identification, sourcing, scheduling, and oversight. Enterprise Platform Administration & Initiatives Provide oversight and hands-on support for enterprise platforms used across the organization, including (but not limited to): unified endpoint management, secure web gateway / SSE, data classification and DLP, MFA / identity verification, conferencing/meeting room systems, and the enterprise productivity suite. Manage platform policies, configurations, and standards — including patch management policies, elevated-access settings, IP allow-listing, AI access reviews, DLP rule modifications, encryption rules, file review and exception handling, and policy promotions across environments. Generate and review platform reports for stakeholders (e.g., authentication and access logs for HR investigations) Lead and support enterprise IT initiatives, including domain consolidation, audit and security compliance projects, policy and procedure development, and enterprise technical documentation. Manage internal IT communications and corporate announcements related to IT systems and changes. Audit, Compliance & Risk Prepare for and respond to internal and external audits, including PCI, SOC 1, NYDFS, and other regulatory or contractual reviews. Partner with external audit firms to provide evidence, coordinate walkthroughs, and remediate findings. Integrate new business lines and enterprise initiatives into existing audit and control frameworks. Participate in weekly security meetings and partner with the Security team to enforce policy, address findings, and support compliance objectives. Business Continuity & Disaster Recovery Produce and maintain annual Business Continuity Plan (BCP), Business Impact Analysis (BIA), and workspace/site recovery documentation. Provide technical support and project management for annual workspace recovery and DR exercises, including backup and recovery testing. Site & Facility Technology Setup Lead IT setup for new office locations and major site reconfigurations, including conferencing/meeting room build-outs and circuit orders and installations. Source and direct contractors for site build work; manage vendor approvals, purchase orders, invoice processing, and payment coordination. Midrange / Legacy Platform Oversight Provide consulting and oversight for moderate-to-large projects involving the company’s midrange/legacy enterprise platform. Provide escalation support for complex, high-impact technical issues affecting midrange systems. Coordinate platform upgrades, fixes, and related maintenance with the midrange systems administrator and broader IT teams. AI Adoption & IT Modernization Evaluate and selectively adopt AI-enabled IT operations capabilities (e.g., intelligent alerting, automated triage and remediation, log and event summarization, AI-assisted service desk, knowledge-base generation) to improve service quality and team productivity. Review AI features introduced by existing vendor platforms before they are enabled; coordinate access reviews, data-handling reviews, and DLP rule adjustments with the Security team. Help define and enforce internal guidance for the use of AI tools within IT Operations, including acceptable use, data handling, and human review of AI-generated output. Identify automation and scripting opportunities (with or without AI assistance) to reduce repetitive operational work and improve consistency. The duties and responsibilities above describe the general nature and level of work performed. They are not intended to be an exhaustive list of all duties and responsibilities that the incumbent may be expected or asked to perform. Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or assume sponsorship of employment visas at this time. We welcome applicants of all backgrounds and national origins Recruitment Updates: Fortegra has recently been made aware of unauthorized communications regarding career opportunities by individuals not associated with Fortegra or our recruitment team. Fortegra will only contact you from the Fortegra domain address (@fortegra.com). If you receive a message from someone posing as a Fortegra recruiter via text message, WhatsApp, Telegram or other messaging platform, please report it as phishing and block the sender. Fortegra is not accepting unsolicited resumes from search firms for this position. #LI-Onsite Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Posted 2 weeks
SENIOR VOCATIONAL REHABILITATION COUNSEL – 48004290
State of Florida - Jacksonville, FL 32202
Requisition No: 879736 Agency: Department of Education Working Title: SENIOR VOCATIONAL REHABILITATION COUNSEL - 48004290 Pay Plan: Career Service Position Number: 48004290 Salary: 47,840.00 Posting Closing Date: 07/31/2026 Total Compensation Estimator Tool Florida Department of Education Division of Vocational Rehabilitation Bureau of Field Services Location: Jacksonville, Florida Position Title: Senior Vocational Rehabilitation Counselor (CS) Salary: $47,840.00 / Annually CANDIDATES ARE TYPICALLY HIRED AT THE MINIMUM SALARY This advertisement may be used to fill multiple vacancies up to six months. APPLICATION INFORMATION & HIRING REQUIREMENTS Application Information: Your Candidate Profile (application) must be complete in its entirety. Work History (in easy to review chronological order) Consists of: Any position held by a State of Florida Agency Any position held by a Florida University All periods of employment from high school graduation All periods of current or prior unemployment Gaps 3 months or more must be accounted for* Any Education Any Volunteer Experience Your resume and application must match *Gaps 3 months or more must be addressed – you will need to account for and explain any gaps in employment including unemployment. You can either list these in your application under Period of Employment or attach a word document listing your gaps. It is unacceptable to use the statement “See Resume” in place of entering work history. Your candidate profile will be converted to your official application. Include supervisor names and phone numbers for reference checks or the contact information for your Human Resources office to verify current or former employment. Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. Hiring Information and Requirements: The Bureau of Personnel Management reviews every application for prior State of Florida and Florida University work history in the People First system. If claiming Veteran’s Preference, the candidate MUST attach supporting documentation such as the DD214 and your VA Letter that reflects level of disability if applicable. Applicable to career service positions only. If claiming Right to First Interview, the candidate MUST attach a copy of your official layoff letter when applying. This only applies to employees laid off from Career Service positions. Applicable to career service positions only. If you are missing any of the items above, your packet may be held up at the final review step. NOTE: Responses to qualifying questions must be clearly supported by the state application and any omission, falsification, or misrepresentation in the answering of the qualifying questions will be cause for immediate elimination from the selection process. OFFICE CONTACT: LaVonne Gilley-Williams – 904-696-5920 or [email protected] DESCRIPTION: This position performs advanced-level work under the limited supervision of the Vocational Rehabilitation Supervisor in Area 2 Unit 08G Jacksonville, Division of Vocational Rehabilitation. The incumbent in this position is responsible for providing independent professional vocational rehabilitation counseling to identified individuals with disabilities, which may include those identified as potentially eligible Vocational Rehabilitation (VR) youth customers 14-2, to support the overall goal of employment. This includes providing and coordinating complex services and providing technical assistance on vocational rehabilitation internal and external stakeholders and requires accessing client information, maintaining case records, tracking open authorizations and other case-specific activities and reviewing caseload data regularly. DUTIES & RESPONSIBILITIES: (Note: The omission of specific job duties does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.) The Florida Department of Education (FDOE) has an open position that is responsible for executing the following functions: Maintain active and meaningful engagement throughout the life of the VR cases. Meets with the individual to review referral and complete the application and Initial Interview for VR services in compliance with federal regulations and/or documents a good faith effort to meet the requirements. Assesses medical, psychological, and vocational information to determine eligibility for services. Accurately determines documents eligibility for VR Services, at the earlier point possible, in compliance with the federal regulations, unless an extension is completed per policy. Provides information to assist information to assist individuals with disabilities in making informed choices, consistent with federal requirements, regarding services, service provider and employment outcomes. Provides support and services to assist VR customers in obtaining successful and quality employment outcomes. Authorizes, coordinates and/or negotiates services leading to successful employment outcome. Actively collaborates with VR Customers regarding plan development. Engages customers timely in their planning process to identify an appropriate vocational goal and services to develop an IPE, in compliance with the federal regulations, unless an extension of time is completed per policy. Documents the comprehensive assessment in compliance with policy requirements. Implementation of services and service delivery: Provides reasonable and necessary planned services. Demonstrates quality standards in implementation of the customer’s Individualized Plan for Employment. Manages resources to ensure all activities, including programmatic counseling and financial, are tracked and occur according to state and federal regulations and policies. Devises job placement opportunities through job placement activities, including job analysis, job development, and labor market information to assist individuals with disabilities to obtain appropriate employment outcomes. Develops employer contacts and serves as liaison with employers. Utilizes the resources of community rehabilitation providers in securing appropriate job placement for eligible individuals with disabilities. Coordinates or collaborates with others in other placement activities. Provides support to guide customers appropriately to and through the credential attainment process to support quality employment outcomes. Provides timely follow up and monitoring in employment phase leading to successful outcomes. Documents and tracks post-employment support and services. Closes cases in alignment with policy. Manages VR Services and applies sound decision making and best value purchasing principles to customer purchases. Ensures that all purchases are in alignment with purchasing policies. Tracks and communicates regulations, laws, and rules specific to financial and payment timelines and requirements like period of performance, open authorizations, allowable expenditures, appropriate use of coding for authorizations, etc. Collaborates with community partners to assure appropriate use of available resources. Participates in training experiences designed to enhance professional competency in vocational rehabilitation. Performs other duties as assigned. KNOWLEDGE, SKILLS AND ABILITIES Knowledge of the theories and practice in vocational rehabilitation guidance and counseling Knowledge of employment resources and vocational rehabilitation resources Knowledge of the program requirements of the No Child Left Behind Act of 2001, and state and federal laws, regulations, policies, and procedures Ability to use automated systems Ability to use and analyze information from the management information system Ability to understand and use State and Federal vocational rehabilitation regulations and policies Ability to gather, analyze and organize information into logical format for presentation in reports, documents, and other written materials MINIMUM QUALIFICATIONS Required Licensure/Registration/Certification/Experience or Education: Four years of professional experience in Vocational Rehabilitation, Psychology, Business Administration, Special Education, Human Resources, or other related field. Establish and maintain education and experience requirements related to the understanding of the needs of individuals with disabilities. Proficient in using Microsoft Office software, such as Access, Excel, PowerPoint, Word PREFERRED QUALIFICATIONS: Preferences will be given to: Applicants who have direct experience working with individuals with disabilities Applicants who have both professional and educational experience Applicants who complete application information and hire requirements listed in the advertisement to completion. EDUCATIONAL SUBSITITUIONS: F.S. 112.219 - Substitution of work experience for postsecondary educational requirements. A bachelor’s degree from an accredited college or University can substitute for 4 years of direct experience. Related work experience may not substitute for any licensure, certification, or registration required by an agency and indicated in the advertised job description. DEPARTMENT OF VOCATIONAL REHABILITATION MISSION STATEMENT Vocational Rehabilitation (VR) is a federal-state program that helps people who have physical or mental disabilities get or keep a job. VR is committed to helping people with disabilities find meaningful careers. Our Mission is “to help people with disabilities find and maintain employment and enhance their independence.” Our Vision is “to become the first-place people with disabilities turn when seeking employment and a top resource for employers in need of qualified employees.” http://www.rehabworks.org/ WORKING FOR THE STATE OF FLORIDA HAS BENEFITS! * State Group Insurance coverage options+ (health, life, dental, vision, and other supplemental option) * Retirement plan options, including employer contributions (www.myfrs.com) * Nine paid holidays and a Personal Holiday each year * Annual and Sick Leave Benefits * Student Loan Forgiveness Program (Eligibility required) * Flexible Spending Accounts * Tuition Fee Waivers (Accepted by major Florida colleges/universities) * Ongoing comprehensive training provided * Career Growth * Highly skilled, professional environment *Maternity and Parental Leave Benefits For a more complete list of benefits, visit www.mybenefits.myflorida.com. * We care about the success of our employees. * We care about the success of our clients. * We are always improving our technology, our tools, our customer’s experiences and ourselves. * A rewarding experience for reliable, compassionate and professional employees. LEAVE INFORMATION: (CS) Annual Leave - All full-time Career Service employees filling established positions earn annual leave in varying increments dependent upon years of creditable service. Employees with up to 5 years of creditable service earn 8.667 hours per month, with 5 to 10 years earn 10.833 hours per month and those with over 10 years of service earn 13 hours per month. Employees in Senior Management Service and Selected Exempt Service positions are credited with 176 hours of annual leave upon appointment. In subsequent years, the annual allotment is credited on the anniversary date of the initial appointment. Sick Leave -. Career Service employees earn 8.667 hours of sick leave credits per month BACKGROUND SCREENING REQUIREMENT It is the policy of the Florida Department of Education that applicants for employment/volunteer undergo Level 2 background screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. You will be required to provide your Social Security Number to conduct required verifications. No applicant for a designated position will be employed, contracted or permitted to volunteer until the level 2 screening results are received, reviewed, and approved by the Department. Level 2 background screening shall include, but not be limited to, finger printing for all purposes and checks under this requirement, statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, federal criminal records check through the Federal Bureau of Investigation, and local criminal records checks through local law enforcement. SELECTIVE SERVICE SYSTEM (SSS) AND REQUIREMENT Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Other Personal Services (OPS) or Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. SPECIAL NOTE Please note that this position requires an on-site schedule of 8:00 a.m. to 5:00 p.m., Monday through Friday. Telework is not available for this role. If you experience problems applying online, please call the People First Service Center at (877) 562-7287. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available. All documentation is due by the close of the vacancy announcement. Location: JACKSONVILLE, FL, US, 32202 JACKSONVILLE, FL, US, 32204 JACKSONVILLE, FL, US, 32205 JACKSONVILLE, FL, US, 32206 JACKSONVILLE, FL, US, 32207 JACKSONVILLE, FL, US, 32208 JACKSONVILLE, FL, US, 32209 JACKSONVILLE, FL, US, 32210 JACKSONVILLE, FL, US, 32211 JACKSONVILLE, FL, US, 32212 JACKSONVILLE, FL, US, 32216 JACKSONVILLE, FL, US, 32218 JACKSONVILLE, FL, US, 32219 JACKSONVILLE, FL, US, 32221 JACKSONVILLE, FL, US, 32222 JACKSONVILLE, FL, US, 32224 JACKSONVILLE, FL, US, 32225 JACKSONVILLE, FL, US, 32226 JACKSONVILLE, FL, US, 32231 JACKSONVILLE, FL, US, 32244 JACKSONVILLE, FL, US, 32246 JACKSONVILLE, FL, US, 32250 JACKSONVILLE, FL, US, 32254 JACKSONVILLE, FL, US, 32256 JACKSONVILLE, FL, US, 32259 JACKSONVILLE, FL, US, 33207 #job-location.job-location-inline { display: inline; } Nearest Major Market: Jacksonville
Posted 2 weeks
Operational Risk Senior Analyst
Citi - Jacksonville, FL
Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Operational Risk Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. Responsibilities: Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks. Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices. Provides governance and oversight may include (not limited to) technology operational risk, risk for example. Evaluates the control environment by ensuring appropriate controls are in place. Coordinates audits, examinations, and deliverable requirements from internal and external reviewers by supporting coordinating activities. Ensures project completion, special assignments, and other ad hoc activities as required. Ensures the Operations Team is in compliance with all regulatory policies and procedures. Additional duties as assigned Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 5-8 years relevant experience Excellent verbal and written communication skills • Customer focused with excellent Interpersonal skills and ability to work well in a team environment collaborating across diverse groups • Demonstrated understanding of operational risk and gap identification • Ability to prioritize and manage multiple projects simultaneously • Ability to present a compelling case to influence others where appropriate SCRA regulatory policies and procedures knowledge Education: Bachelor’s/University degree or equivalent experience -Knowledge of SAS /SQL and other data analytics tools - Strong stakeholder management and Problem-solving skills - Job Family Group: Risk Management - Job Family: Operational Risk - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $79,120.00 - $118,680.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Analytical Thinking, Controls Lifecycle, Credible Challenge, Governance, Policy, Procedure, and Regulation, Risk Management Lifecycle. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: Jul 22, 2026 - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Posted 2 weeks
Cardiac Access Center Supervisor | Heart & Vascular | Day | Full-Time
UF Health - Saint Augustine, FL 32086
Overview: Responsible for the daily operations of the Cardiac Access Center/Pod, including, statistical analysis, coordination of daily activities, and reporting the impact of operations to senior management. Responsibilities will include significant interaction with internal and external stakeholders and other parties relative to the further development of centralized administrative services, including but not limited to, scheduling, registration and referral management. In addition, related responsibilities will include hiring, supervising and staffing for internal and external initiatives, as well as developing reports to measure compliance with access standards, productivity and quality of work standards. Qualifications: Education Required: High School diploma. Bachelors or Associates degree preferred. Minimum Experience: Two years financial/medical practice experience required. Four-year degree may substitute for two years financial/medical experience. Two-year degree may substitute for one year of financial/medical experience. Preferred Experience: One year of supervisory experience. One year of previous healthcare Access Center experience. One year of experience as an Access Center Float may be substituted for one year of financial/medical practice experience.
Posted 2 weeks
Oracle HCM Cloud Implementation Senior Manager
Deloitte - Jacksonville, FL 32202
Our Deloitte Human Capital team helps organizations create value through people performance. We work with clients to reimagine work, the workforce, and the workplace across the enterprise and to transform their HR functions with AI and emerging technology. With the rapid pace of change in today's world, you will help clients answer questions like: How do I access, develop, and motivate my workforce? What should my AI strategy be for the HR function? Do I have the right organization and culture to enable performance? Join our team to make work better for humans and humans better at work. Recruiting for this role ends on 07/31/2026. Work You'll Do As an Oracle HCM Cloud Implementation Senior Manager, you will: Organize and deliver services on a cross-section of complex projects Develop business, vendor, and senior level client relationships Lead pursuit teams focused on new opportunities and lead major aspects of the proposal development process Lead pre-sales, proposal, and RFP initiatives Manage project(s) financials and develop financial plans Provide counseling, coaching, leadership, and support for delivery teams and staff Actively participate in staff recruitment and retention activities, providing input and guidance into the staffing process Present and sell ideas to various client audiences, both technical and non-technical A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to others The Team Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. Our HR Strategy & Technology offering develops leading global HR strategies and implements HR technologies that drive transformation, maximize the workforce experience, and sustain HR effectiveness and value while navigating a world of disruption. Qualifications Required: Bachelor's degree 10+ years of consulting or industry experience delivering HCM solutions, preferably Oracle Cloud Experience leading at least 2 end-to-end Oracle HCM implementation projects Ability to travel 25-75%, on average, based on the work you do and the clients and industries/sectors you serve. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Preferred: Certified in Oracle Cloud HCM and/or Payroll solutions The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $155,600 to $306,800. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.