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Technology Services
Posted 2 weeks
Decision Tree Analyst| Patient Access Center| Full- Time| Days
UF Health - Jacksonville, FL 32209
Overview: Under minimal supervision, responsible for implement and supporting the EMR module related to scheduling and referrals for the Access Center. Creates, analyzes and supports provider and ancillary templates and scheduling configuration to maximize patient access for assigned operational units. Serves as a technical Subject Matter Expert on template design strategy. Provides consultative support to operations on template implementation and configuration. Assures that provider and ancillary schedules are generated/modified efficiently and in a timely manner. In partnership with Operations and IT, provides analysis, testing, documentation, problem resolution and implementation of solutions as they apply to scheduling within UFHP. Responsibilities will include significant interaction with internal and external stakeholders and other parties relative to the further development of centralized administrative services, including but not limited to, scheduling, registration and referral management. Responsibilities: Applications Analyst/Department Builder - responsible for implementation and support of Epic's applications related to scheduling, referrals, smart phrases, and MyChart. Build decision trees as needed to support the Access Center. Analyze, design, test, and validate the application. Template Design and Optimization - Creates, analyzes and supports provider and ancillary templates and scheduling configuration to maximize patient access for assigned operational units. Relationship Manager - Proactively meets with and creates partnerships with operations managers in order to coordinate optimal template designs, ensure appropriate maintenances and answer questions and solutions include system template standards Issue resolution - Analyzes problems and issues as they arise, offer effective solutions in a timely manner. Access Center Culture - Contributes to the overall effectiveness of the team and the patient care mission by integrating the values of the department into work patterns, onstage & offstage behavior, communication, problemsolving, and interpersonal work relationships. Core departmental values are: Balance, Clarity, Creativity, Empathy, Enthusiasm, Flexibility, Ownership, Resilience, Responsibility, & Thinking Green. Qualifications: Education and Experience Requirements Administration, Allied Health, Health Care management, Hospitality Management, etc.) required. A master's degree is preferred. Four years of medical practice experience. Bachelor's degree in an applicable field (Business or Associate degree plus two years medical experience may substitute for Bachelor's degree requirement. One year of Access Center agent/float, ACU Manager, or clinic supervisor experience preferred. Minimum of one year previous supervisory/management experience preferred. Must have excellent interpersonal, customer service, and written and verbal communications skills. Ability to develop key issue consensusamong stakeholders (clinic/department managers & administrators, staff, Access Center leadership). Must have adequate skills in spreadsheet, database, and presentation programs. Excellent writing skills are required. Must be able to perform under stress when confronted withemergency, critical, or unusual situations. Must be able to make generalizations, evaluations, ordecisions based on sensory or judgmental criteria. Must have the adaptability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Additional Duties Additional duties as assigned may vary. UFJPI is an Equal Opportunity Employer and Drugfree Workplace
Posted 2 weeks
Hybrid Pricing Analyst
Reyes Holdings - Jacksonville, FL 32218
Responsibilities: This is a hybrid position located at our Jacksonville facility Position responsibilities: The Pricing Analyst develops and implements customer pricing strategies by conducting market analysis, competitor analysis, and revenue simulation models As a Pricing Analyst, you will analyze competitor pricing and internal price promotions and recommend adjustments to pricing strategies to maximize profitability and effectiveness You will prepare pricing reports as necessary for senior pricing and business unit leaders by conducting presentations of price analyses and recommendations to senior leadership Other duties as assigned Qualifications: Required Education and Experience: Bachelor's Degree with 2 to 4 years of related experience or High School Diploma/General Education Diploma with 5 to 7 plus years of specific experience Preferred Education and Experience: Master’s Degree or Certified Public Accountant (CPA) Benefits: At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings. Equal Opportunity Employee & Physical Demands: Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments. Background Check and Drug Screening: Offers of employment are contingent upon successful completion of a background check and drug screening. Pay Transparency: Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.
Posted 2 weeks
Social Media Analyst (R-19639)
Dun & Bradstreet - Jacksonville, FL
Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Social Media Analyst helps with developing, implementing, and optimizing content across social and digital channels. This role will monitor and measure the performance of social media campaigns, track key metrics, and provide actionable recommendations to improve our overall social media presence. This role focuses on organic social engagement with a range of responsibilities aimed at building brand awareness, fostering social engagement, and driving organic growth through our social media channels. Essential Key Responsibilities Analyze user engagement across corporate social media channels (e.g., click-through and bounce rates) Monitor and analyze social media platforms to identify trends, insights, and relevant conversations related to Dun & Bradstreet. Generate regular reporting on social media performance, providing actionable recommendations for improvement. Identify habits of followers and online audiences and suggest ways to reach a broader audience. Work closely with the Social Media Manager on go-to-market and social campaigns, assisting with bulk scheduling via Sprout and entering posts into the social media content calendar. Partner with members of the People and Communications teams on the creation of content that positions the brand story in ways that entice and appeal to social media users interested in working at Dun & Bradstreet. Support the Employee Social Media Advocacy Program and advise participating employees. Research how emerging social networks and channels can benefit to the Company Essential Skills and/or Certifications Bachelor’s degree in communications, marketing, journalism, or a related field with 0-2 years of relevant experience. Strong understanding of major social media platforms and best practices. Social copywriting and editing experience. Analytical mindset with the ability to translate data into actionable insights. Experience with social media management tools, such as Sprout. Entrepreneurial spirit with the ability to collaborate across teams. Ability to work well independently and collaborate with teams. Experience in a corporate setting, ideally in an external communications function. Familiarity with Sprout Social or similar applications. Proficiency in Microsoft Office Suite skills. Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success. Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs. Where applicable, fluency in English and languages relevant to the working market. Benefits We Offer · Generous paid time off in your first year, increasing with tenure. · Up to 16 weeks 100% paid parental leave after one year of employment. · Paid sick time to care for yourself or family members. · Education assistance and extensive training resources. · Do Good Program: Paid volunteer days & donation matching. · Competitive 401k with company matching. · Health & wellness benefits, including discounted Wellhub membership rates. · Medical, dental & vision insurance for you, spouse/partner & dependents. All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com. Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform. Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here. Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [email protected] to let us know the nature of your accommodation request and your contact information. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit https://bit.ly/3LMn4CQ.
Posted 2 weeks
AI Product Architect
Nymbus, Inc. - Jacksonville, FL
Nymbus (https://nymbus.com/) isn't just a leader in fintech; we're a community of innovators passionate about reimagining banking. Our award-winning modern core platform and cloud-based technology serve as the backbone for financial institutions eager to modernize and excel. Nymbus is building the next generation of fintech platforms, and that requires a new kind of product architect. This role is the technical backbone across product squads who ensures what gets built can run safely, securely, and at scale. You will define and enforce design patterns, build foundational technical components, harden solutions for production, and own operational architecture using AI-first methodology, working together with Builders and Shippers to deliver outcomes end-to-end. WORK ENVIRONMENT: Nymbus is a remote-first company, with occasional travel required for team collaboration or client engagement. Working hours primarily align with the Eastern Time Zone; candidates located in the Eastern or Central time zones are preferred. POSITION SUMMARY: At Nymbus, the AI Product Architect is the system design and technical integrity owner in our squad triad model. You are a member of the Architecture team, report to the Chief AI Officer, and typically split your time product squads. You are responsible for ensuring solutions meet the enterprise-grade bar. In each squad, you work alongside a dedicated Builder and a Shipper. You own the architecture from system design through production hardening, including the technical deployment and operating model. The Shipper owns release coordination and execution, while you provide required architectural signoff for the areas you own and may hold a release until those standards are met. You operate with an AI-first mindset, leveraging AI-powered tools to accelerate architecture analysis, technical design, implementation, reviews, and operational workflows. This is not a traditional architect role centered on diagrams, review boards, or governance from a distance. You are a hands-on technical leader who regularly commits production code in the technical layers of the product, including event processing, data access, integration frameworks, observability, and shared services. You create the design and implement the foundational components that Builders use and extend to deliver product functionality. You own the "how it fits", the "how it scales", and the "how it runs safely". THE SQUAD TRIAD MODEL You operate as one-third of a high-autonomy squad: Architect (This Role): Owns system design, technical integrity, production hardening, and cross-squad consistency. You design and implement foundational technical components, define the technical deployment and operating model, and sign off on release readiness for the areas you own. You may hold a release when architectural, security, performance, or operational requirements have not been met. Builder (Your Partner): Owns product intent, specification, and implementation. You are the primary creator — designing system behavior, authoring specs, and iterating with AI tools to produce working software. Shipper (Your Partner): Owns delivery, quality assurance, release management, and operational readiness. The Shipper ensures what you build meets quality standards, passes validation, and reaches production reliably. You collaborate on acceptance criteria, test coverage, and deployment strategy. Together, the triad owns outcomes end-to-end — from problem definition through production operation. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Platform Architecture and Foundational Engineering Define system and reference architectures that align the solutions in each assigned squad with the broader Nymbus platform. Own integration patterns, API contracts, data models, data flows, tenancy boundaries, and interoperability decisions. Design and regularly commit production code for foundational technical components and shared services, including event processing, data access, integration frameworks, observability, and platform utilities that Builders use and extend. Review product specifications and implementations for scalability, maintainability, backward compatibility, and cross-squad consistency, and define migration or coexistence patterns when needed. Use AI-powered tools such as Kiro and AI services such as OpenAI and Claude to explore architecture alternatives, identify gaps, draft technical artifacts, implement foundational code, and accelerate design reviews. Production Hardening, Testing Standards, and Non-Functional Quality Define the automated testing framework and standards, including how Builder-authored tests are implemented and how they run locally and against a Quality Assurance environment. Create and maintain shared test harnesses, utilities, and patterns, and establish measurable non-functional requirements for performance, scalability, reliability, security, resiliency, and operability. Partner with Builders as they implement automated tests and remediate findings; partner with Shippers as they validate test completion, pass status, and the appropriate level of coverage. Define and oversee performance, capacity, resiliency, security, and vulnerability testing for the architectural areas you own, coordinating with the Security function where appropriate. Identify failure modes, bottlenecks, and operational risks before release, and enforce the engineering quality bar that distinguishes enterprise-grade software from prototype-grade output. Deployment, Operations, and Observability Define deployment patterns across development, QA, UAT, and production environments, including configuration and environment-management standards. Own the technical design for rollout strategy, progressive delivery, rollback, recovery, and failure handling; the Shipper owns release coordination and deployment execution. Establish monitoring, alerting, structured logging, tracing, dashboards, and other observability standards, and implement shared observability components when needed. Drive capacity planning, technical production-readiness reviews, and operational runbooks, and support Builders with systemic or foundational issues while the Builder retains the SLO for support items requiring technical input or software changes. Provide required architectural signoff for the areas you own and hold a release when technical, security, performance, resiliency, or operational requirements have not been satisfied. Security, Data Protection, and AI Infrastructure Define and verify encryption in transit and at rest, authentication, authorization, role-based access control, secrets management, and audit logging. Ensure tenant isolation, data segregation, privacy controls, and regulated-data handling are designed into each solution. Establish token-based authentication and authorization patterns for AI-enabled capabilities. Ensure PII and sensitive data are masked or excluded from AI contexts and that AI-driven actions are auditable. Partner with Security, Compliance, and risk stakeholders to translate control requirements into practical platform patterns. Squad and Architecture Team Collaboration Split time across squads, actively manage competing priorities, and maintain consistent technical patterns across both. Partner daily with each Builder on API design, data modeling, integration patterns, implementation tradeoffs, automated testing standards, and the use of shared foundational components. Regularly participate in implementation through production code commits, code reviews, pairing, prototypes, reference implementations, and shared services. Coordinate with each Shipper on test evidence, release readiness, deployment execution, observability, rollback preparedness, and operational supportability. Collaborate with the Architecture team under the Chief AI Officer; surface architectural risks and dependencies early; and maintain shared context through decision records, diagrams, specifications, reference code, and operational documentation. Domain Context (Fintech Systems) Build and apply working knowledge in one or more domains such as: Core Banking including account structures, posting models, settlement processes, configuration, and data integrity. Digital Banking including account opening, onboarding workflows, KYC and CIP, authentication, and user experience. Lending including loan lifecycles, servicing logic, payments, exception handling, and integrations. Payments and Cards including transaction flows, authorization, clearing and settlement, resiliency, and integration patterns. QUALIFICATIONS: Architecture and Technical Fluency 5+ years of software engineering experience, including meaningful experience serving as a software architect, solution architect, or equivalent technical design authority for enterprise-grade production software. Demonstrated ability to translate architecture into working software by designing and implementing foundational components, shared services, and technical frameworks. Strong hands-on engineering capability and willingness to regularly commit production code in areas such as event processing, data access, integrations, observability, security, and platform services. Proven ability to define and apply architecture patterns across APIs, data, integrations, testing, security, deployment, and operations. Strong understanding of REST APIs, event-driven systems, data modeling, distributed-system tradeoffs, resiliency, and integration design. Experience establishing non-functional requirements, automated testing standards, observability patterns, deployment approaches, and technical release criteria. Ability to balance priorities across two product squads, make pragmatic tradeoffs, and collaborate closely with Builders, Shippers, Security, and other Architects. AI-First Mindset At least 6 months of hands-on experience using AI-powered IDEs or coding agents such as Claude Code, Kiro, Cursor, GitHub Copilot, or equivalent tools. Demonstrated use of AI tools for design exploration, specification, code generation, implementation, code review, analysis, or operational automation. Ability to create practical guardrails, context, and review checkpoints that help AI- generated solutions meet enterprise standards. Willingness to experiment with tools and continuously improve AI-augmented architecture and engineering practices. Comfort operating in a spec-first, AI-first development methodology. Nice to Have Experience designing or operating enterprise multi-tenant SaaS applications in a cloud-hosted environment, particularly AWS. Experience in fintech, banking, or financial services, including core banking, digital banking, payments, cards, lending, or adjacent financial platforms. A track record of modernizing or decomposing legacy applications while protecting production stability. Hands-on proficiency in two or more of Java, Node.js, Python, or React. Experience establishing and maintaining architectural standards across multiple engineering teams. CORE TRAITS High Agency: Takes ownership of system-level outcomes and drives decisions forward without waiting for heavy process. Identifies architectural gaps and closes them. Problem Solver: Thrives in ambiguity. Frames complex problems clearly, explores tradeoffs, and converges on practical approaches quickly. Architect Mindset: Optimizes for the whole platform, not a local component. Protects cross-squad consistency while helping each squad move quickly. Hands-On Leader: Builds credibility through regular production code, shared components, prototypes, reviews, and reference implementations - not authority alone. Experimenter: Uses AI tools to test architectural approaches, model failure modes, and improve patterns before scaling them. Quality Driven: Focuses on correctness, security, resiliency, clarity, and long-term maintainability. Treats platform patterns as durable assets. Scale Oriented: Designs for growing client volume, increasing complexity, multi-squad reuse, and operational realities from the start. Ownership: Does not stop at design approval. Stays accountable for architectural integrity through implementation, release signoff, and production learning, while partnering with the Builder on software changes. WHAT WE ARE EXPLICITLY NOT LOOKING FOR Diagram-only architects who are removed from implementation and production outcomes. Review-board gatekeepers who identify problems but do not propose and implement practical alternatives. Architects who define foundational designs but expect Builders to create every technical component for them. People who accept prototype-grade security, scalability, testing, or operability in production systems. People uncomfortable balancing priorities across two squads, working hands-on, or sharing ownership across the triad. Those unwilling to adopt AI-first development and architecture practices. Individuals who view architecture as a documentation function rather than a hands-on engineering responsibility. WHY THIS ROLE MATTERS AT NYMBUS Nymbus is building the next generation of fintech platforms and that requires architects who can preserve technical integrity while AI-first squads move at unprecedented speed. The AI Product Architect is the technical backbone across two squads: the person who turns working product code into secure, scalable, observable, and supportable platform capabilities, while building foundational services that allow Builders to deliver faster and Shippers to launch with confidence. This role sits at the center of our transformation, where AI-accelerated development, hands-on enterprise architecture, shared platform engineering, and production operations converge to redefine how financial software is designed and run. SALARY & BENEFITS: Annual Cash Bonus and Equity Options commensurate with the role level and experience 100% Remote 401(k) plan Insurance - Health, Dental and Vision Paid Time Off Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together! Let's Go!
Posted 2 weeks
Incident Manager (Global Incident Management) – Assistant Vice President
Deutsche Bank - Jacksonville, FL
Job Description: Job Title Incident Manager (Global Incident Management) Corporate Title Assistant Vice President Location Jacksonville, FL Overview The Global Incident Management (GIM) function ensures a timely and effective response to major incidents, aiming to restore normal service operations as quickly as possible. The team is responsible for overseeing the Major Incident Management process, ensuring compliance with established processes/procedures, operating a "follow the sun" service model across three regions to provide 24/7 and 365-days support. The US Regional Lead is an integral part of the Global Incident Management Function within Operations Management, Technology, Data, & Innovation (TDI). The US Incident manager role is the point of escalation, overseeing, l coordination and resolution of Information Technology (IT) Major Incidents during the US time zone, ensuring operational stability and minimizing service disruption. As the US Incident Manager, you will participate in the weekend management on call escalation Rota and form an integral part of the management team. What We Offer You A diverse and inclusive environment that embraces change, innovation, and collaboration A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days Employee Resource Groups support an inclusive workplace for everyone and promote community engagement Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits Educational resources, matching gift and volunteer programs What You’ll Do Monitor and ensure effective management and regular, accurate senior communication of major incidents whilst ensuring incidents are managed in accordance with procedures and controls Acting as the central point of senior escalation for the region Manage, lead, and develop the regional team ensuring effective service delivery, managing performance and development objectives effectively Collaborating with key senior stakeholders and Global teams to ensure adherence with Incident Management processes/controls and governance frameworks Driving strategic change in addition to implementing service improvements and embedding a positive organizational culture for the regional team Skills You’ll Need Advanced experience in managing a Major Incident team and in-depth knowledge of ITIL processes, including Incident, Problem, Change, and Knowledge Management Excellent stakeholder engagement and experience in leading cross-functional teams in a critical function and managing diverse global stakeholders with a proficiency in communicating with senior leadership and technical teams An ability to rapidly assess situations and co-ordinate incident resolution during high impacting incident events, adopting calm, controlled, and rational, especially in high demanding situations Excellent communication skills and ability to articulate technical information into simplified language, demonstrating strong analysis and problem-solving skills, along with excellent written and verbal communication at all levels Strong strategic thinking capable of aligning practices with global objectives to drive continuous service improvement Skills That Will Help You Excel Excellent Stakeholder engagement skills Excellent communication with both written and verbal skills Ability to articulate technical communications into business language Excellent leadership skills Self-motivated and ability to operate in a critical fast-paced environmen Expectations It is the Bank’s expectation that employees hired into this role will work in the Jacksonville, FL office in accordance with the Bank’s hybrid working model. Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion. The salary range for this position in Jacksonville is $78,000 to $120,500. Actual salaries may be based on a number of factors including, but not limited to, a candidate’s skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration. Deutsche Bank Benefits At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That’s why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more! Learn more about your life at Deutsche Bank through the eyes of our current employees https://careers.db.com/life The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank’s California Privacy Notice please email [email protected] . #LI-HYBRID We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively. Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group. We welcome applications from all people and promote a positive, fair and inclusive work environment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to view Deutsche Bank’s Equal Opportunity Policy Statement and the following notices: EEOC Know Your Rights ; Employee Rights and Responsibilities under the Family and Medical Leave Act ; and Employee Polygraph Protection Act .
Posted 2 weeks
Senior AML Analyst
Chasepro Talent - Jacksonville, FL 32258
*Job Title:- AML Analyst* *Location:- Jacksonville, FL Hybrid* *Securities Industry Essentials – SIE - Active Series 7 & Series 66 (combo of 63 and 65) licenses (required)* *Job Description* The Client Services Associate is a developing professional role, fully responsible for servicing and supporting internal and/or external clients primarily through inbound and outbound phone calls and adhering to Know-Your-Customer (KYC) and Anti-Money Laundering (AML) procedures for our Investment and/or Banking clients. The ideal candidate possesses knowledge of the financial industry, with the ability to identify channel and account solutions that best meet the needs of the client, which may include digital platforms, centralized team-based advice, or in-market, dedicated advice. *Responsibilities:* · Fully accountable for servicing and supporting our Investment and/or Banking clients. · Able to clearly articulate business value proposition, matching clients with the correct set of products and services. · Responsibly and professionally engage with clients to facilitate the transition of individuals whose needs are better aligned with digital solutions. · Confidently articulate the value proposition for our Private Client and digital programs available. · Directly responsible for providing timely responses to client service requests, received via telephone or email. · Provides exceptional support and issue resolution– all client issues will be owned end to end by the associate and will be treated with a closed loop process. · Ensures customer claims and complaints are handled in accordance with FINRA and firm policy. · Refer opportunities to segment partners where appropriate (including, but not limited to Senior Wealth Advisor, Small Business Partners, Home Lending Officer, Digital Wealth Solutions, etc.) · Manage client follow-up and adhere to all Regulatory and Compliance operating procedures · Ensure that KYC/AML and other compliance norms are strictly adhered to · Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding our firm, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. *Qualifications:* · 0-2 years relevant experience in Customer Service with emphasis in investments or investment-related products preferred. · Securities Industry Essentials – SIE - *Active Series 7 & Series 66 (combo of 63 and 65) licenses (required)* · Prior work experience in a related job that would provide a comprehensive understanding of activities, policies, procedures, and concepts of the work area. · Basic understanding of investment and financial planning strategies preferred. · Understanding of multiple products across business lines combined with exceptional networking and relationship building skills. · Excellent verbal and written communication skills. Ability to communicate at a professional level. · Capable of working independently within established procedures and make decisions without manager approval. · Able to perform multiple functions with a high degree of accuracy. · Ability to support a diverse array of products and services. Knowledge of Microsoft Office (Excel, Outlook, and Word) preferred. Pay: $35.00 - $42.00 per hour Application Question(s): * Do you have experience in AML/KYC? * Do you have SIE - Active Series 7 & Series 66 (combo of 63 and 65) licenses? * Are you okay with hybrid schedule at Jacksonville, FL? Work Location: Hybrid remote in Jacksonville, FL 32258
Posted 2 weeks
Hybrid Pricing Analyst
Reyes Beverage Group - Jacksonville, FL 32218
This is a hybrid position located at our Jacksonville facility Position responsibilities: The Pricing Analyst develops and implements customer pricing strategies by conducting market analysis, competitor analysis, and revenue simulation models As a Pricing Analyst, you will analyze competitor pricing and internal price promotions and recommend adjustments to pricing strategies to maximize profitability and effectiveness You will prepare pricing reports as necessary for senior pricing and business unit leaders by conducting presentations of price analyses and recommendations to senior leadership Other duties as assigned Required Education and Experience: Bachelor's Degree with 2 to 4 years of related experience or High School Diploma/General Education Diploma with 5 to 7 plus years of specific experience Preferred Education and Experience: Master’s Degree or Certified Public Accountant (CPA)
Posted 2 weeks
Senior Software Test Engineer
Syms Strategic Group, LLC (SSG) - Jacksonville, FL 32201
Syms Strategic Group (SSG) is seeking a talented Senior Software Test Engineer Location: Remote Department: Veterans Affairs (VA) Type: Full Time Min. Experience: Experienced Security Clearance Level: Public Trust (MBI) Salary Range: $85,389 - $116,975 If you have previously applied to Syms Strategic Group (SSG), there is no need to reapply. Applications are still under review. Military Veterans are highly encouraged to apply! Essential Duties and Responsibilities NOTE: This is NOT an SQA tester position. Candidates MUST have strong programming skills, often in languages such as C#, .Net, Java, or Python. Develop and execute test plans, test cases, and test procedures to ensure that all information systems, products, and services meet organizational standards and end-user requirements Develop test plans, test schedule, and approach Write test cases and scripts and identifies data for test scenarios Conduct a walk through on test case(s)/script(s) with Test Managers, Requirement Leads, Project Managers, and Development Leads Perform and lead tests and software and/or Information Technology (IT) systems to ensure proper operation and freedom from defects Perform verification activities on work products using defined methods, procedures, and criteria with an appropriate verification environment Document and communicate test results Support analysis of test results and resolution of open issues Document and communicate test results Support analysis of test results and resolution of open issues Document and work to resolve all complex problems Report progress on problem resolution to management Devise improvement to current procedures and develop models of possible future configurations Create daily test metrics and reporting Occasionally perform other IT systems engineering activities such as requirements, design, installation, operation, sustainment, and support Apply technical principles, theories, and concepts in the field Receive assignments in the form of objectives and establish goals to meet outlined objectives Provide direction to employees according to established policies and management guidance Measure whether objectives have been met Provide technical solutions to a wide range of difficult problems where analysis of data requires evaluation of identifiable factors Ensure that solutions are imaginative, thorough, practicable, and consistent with organizational objectives Independently determine and develop approach to solutions Review work upon completion for adequacy in meeting objectives Demonstrate good judgment in selecting methods and techniques for obtaining solutions Contribute to completion of specific programs and projects Perform frequent inter-organizational and outside customer contacts Represent organization in providing solutions to difficult technical issues associated with specific projects Required Skills and Experience Strong programming skills, often in languages such as C#, Java, or Python A proven track record of working on complex software projects and ensuring high-quality deliverables Experience in both manual and automated testing Experience with Agile/Scrum methodologies and understanding of the Software Development Life Cycle (SDLC) Proficiency in writing and executing test cases, test scripts, and test plans Strong knowledge of test automation frameworks and tools (e.g., Selenium, TestNG, JUnit, QTP, LoadRunner) Experience with continuous integration/continuous deployment (CI/CD) tools (e.g., GitHub Actions) Familiarity with version control systems (e.g. Git and Subversion) An understanding of performance testing and tools (e.g., JMeter and Gatling) Experience with defect tracking and management tools (e.g. JIRA and Bugzilla) Knowledge of database and SQL for validating stored data Experience in testing web applications, Application Programming Interfaces (APIs), and services An understanding of security testing practices and tools Experience with different types of testing, including functional, regression, integration, system, usability, and User Acceptance Testing (UAT) Excellent analytical and problem-solving skills Strong communication and collaboration abilities An ability to work independently and as part of a team An attention to detail and commitment to delivering high-quality work An ability to prioritize multiple tasks and meet deadlines An ability to mentor and guide junior testers An ability to understand business requirements and translate them into effective test scenarios Experience with test management tools Knowledge of DevOps practices and tools An ability to conduct test reviews and provide constructive feedback A strong understanding of risk-based testing, exploratory testing, and context-driven testing Professional Certifications Advanced certifications in testing or quality assurance (e.g., International Software Testing Qualifications Board (ISTQB), Certified Software Testing Engineer (CSTE), Certified Software Quality Analyst (CSQA)) Years of Professional Experience 10 or more years of total work experience 10 or more years of experience in software testing and quality assurance Desired experience Electronic Data Interchange X.12 (EDI) Medical Claims X.12 medical claims (837, 834, 277, etc) A familiarity with cloud-based testing platforms (e.g., Amazon Web Services (AWS) and Azure) Formal Education Bachelor’s Degree in Computer Science, Information Technology, Engineering, or a related field and 10 or more years of experience. Citizenship Requirement U.S. Citizenship required for this specific opportunity Security Clearance Requirements Must possess or qualify for a Public Trust (MBI) CRITICAL NOTES: SSG will not make assumptions regarding your qualifications. Your answers to the mandatory screening questions must be supported by the information on your resume. Applications with inconsistencies will not be considered. Recruiters or Third parties will not be considered. This is a 100% U.S. based remote position. However, candidates from CA, CO, IL, MN, NJ, NY, OR, or WA will not be considered. This is a W2 position. All interviews will be conducted on Microsoft Teams with your camera on; there will be no exceptions. As part of our screening process, you will be requested to provide a link to your LinkedIn profile. U.S Citizenship is required for this specific opportunity. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information and be able to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to criminal history, employment and education verification, drug testing, and creditworthiness. Syms Strategic Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information. qcK6TsLA3c
Posted 2 weeks
Sr Manager, Lead Delivery Leader
Deloitte - Jacksonville, FL 32202
Overview As a Delivery Leader, you are a senior member of the Delivery capability accountable for portfolio-level coordination across products, functions, stakeholders, and large initiatives orchestrating execution across many moving parts does not coordinate itself. Delivery Leaders own orchestration of stakeholder alignment at enterprise scale, dependency management on programs spanning multiple products and functions, and judgment about how to sequence work when constraints conflict. With a strong focus on operational excellence, customer-centric problem-solving, innovation, and continuous improvement, you will guide teams to achieve peak performance and deliver high-quality outcomes on time and within budget. The ideal candidate is a visionary leader and mentor committed to driving success for Deloitte's clients and business investments. Recruiting for this role ends on 31 August, 2026. What You Will Own Portfolio-level delivery coordination: Orchestrate execution across multiple product teams, service lines, and enterprise functions. Hold the cross-team view that no single product team can hold for itself. Stakeholder orchestration: Hold the relationship with internal Deloitte stakeholders at the program level, service line leaders, function heads, platform owners and reconcile the cross-stakeholder inconsistencies that show up at scale. Delivery operating model: Own how Delivery work is governed in your portfolio. Define the templates, intake patterns, evidence gates, and exception paths that allow AI-assisted execution to scale without losing accountability. AI-augmented delivery practice: Direct AI agents and assistants in delivery workflows - what they coordinate, what evaluation criteria apply, and where exceptions route to humans. Own end-to-end LLM, agentic AI, and cloud consumption costs-governing model selection, orchestration, token usage, and infrastructure efficiency through FinOps practices. Drive Applied AI delivery budget planning, forecasting, and tracking aligned to ROI targets, enforcing financial governance and surfacing cost-saving opportunities within defined guardrails. Capability stewardship: Coach Delivery Managers in your portfolio. Develop the senior coordination talent the organization needs. Core Responsibilities Strategic Vision and Alignment: Lead large-scale, AI-native implementations and ensure each program delivers the outcome its charter promised, right-sizing program structures to scale and partnering with Product, Engineering, Architecture, and Experience leaders to hold the strategic line. Evangelism: Inspire teams and educate the organization on product engineering models, actively experimenting with GenAI so the discovery and delivery practices you advocate stay current. Craft Mastery and Objectives Realization: Drive evidence-gated delivery - work advances when deployed evidence confirms intended behavior, not at a sprint boundary - and define the standards, evaluation criteria, and exception handling by which AI agents participate in delivery, using telemetry and audit trails for quality and KPI tracking. Capability Evolution and Development: Coach and calibrate Delivery Managers, building their fluency in AI-native discovery and delivery methodologies and growing the Delivery community of practice. Operational Excellence: Run alignment cadence at the level the work demands, and embed continuous, evidence-backed governance in the pipeline (policy as code, telemetry, immutable audit trails) rather than periodic gates - carrying programs through operate with durable accountability. Customer-Centric Problem Solving: Anchor teams to the charter outcome, treating "deployed evidence confirms intended behavior" as the real definition of done, and carry initiatives into adoption so value lands in the customer's hands. Expert Proficiency and Continuous Improvement: Keep the engineering model lean by governing intake of AI-generated artifacts so they become productive inputs rather than noise, defining how AI agents operate in workflows, and using evidence gates to cut work that isn't earning its place. Communication: Reconcile conflicting stakeholder and AI-drafted artifacts on the same initiative, run the forums where alignment happens, and escalate deliberately - surfacing trade-offs and holding the room until a decision is made. Delivery Risk Management: Manage dependencies across products and platforms, using evidence-gated cycles, continuous governance, and audit trails as the primary risk controls to surface issues early and decide contingencies before they become incidents. Organizational Engagement and Collaboration: Engage stakeholders across Product, Experience, and Engineering, govern AI-generated artifact intake as a partnership, and model senior Delivery behaviors: judgment under uncertainty, stakeholder steadiness, and evidence orientation. The Team US Deloitte Technology Product Engineering has modernized software and product delivery, creating a scalable, cost-effective model that focuses on value and outcomes. As Deloitte's primary product development team, Product Engineering delivers innovative digital solutions to businesses, service lines, and internal operations with proven bottom-line results. We develop and deploy cutting-edge go-to-market solutions that help Deloitte operate effectively and lead the market. Our reputation is built on a tradition of delivering excellence. Qualifications Required Experience Experience: 15+ years of progressive delivery leadership experience in product engineering, enterprise technology, or management consulting environments. Demonstrated track record leading large, cross-functional programs - defined as programs with multiple product teams, multiple stakeholders, and meaningful cross-function dependencies. Direct experience with both Agile/Lean operating models and the emerging intent-driven, evidence-gated delivery patterns. Experience working in a product-staffed model where durable product teams stay with their products across build, deploy, operate, and evolve. Strong expertise in AI/Cloud FinOps, budget management, financial forecasting, vendor management, cost optimization, and data-driven delivery governance. Prior experience coaching Delivery Managers or Program Managers. Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve. Limited immigration sponsorship may be available. Required Skills Engineering fluency: Comfortable in technical conversations with architects and senior engineers; able to challenge feasibility claims and reason about trade-offs without needing translation. Stakeholder orchestration at scale: Track record of holding alignment across senior internal stakeholders with competing priorities. Evidence orientation: Comfortable measuring delivery by outcome validation rather than velocity proxies. AI-augmented working practice: Fluent with current GenAI assistants and agentic delivery tooling. Able to direct AI output and design where AI agents fit in delivery workflows and where humans must remain in the loop. Communication: Exhibit excellent communication skills to inspire and influence stakeholders. Serve as the contact for value achievement and collaborate with product engineering teams. Facilitate co-creation workshops to foster alignment and decision-making The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $124,600 to $255,900. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Posted 2 weeks
Manager, Delivery Manager
Deloitte - Jacksonville, FL 32202
Overview As a Delivery Manager, you hold program-level execution accountable on a day-to-day basis within Deloitte's Product Engineering organization, one or more product teams operating against a shared set of intents. Delivery in this organization operates inside an intent-driven development model with three concurrent layers - governance, execution, and learning - that run simultaneously. Execution advances in evidence-gated dashes, not sprints. The activities that used to define this role - status compilation, schedule maintenance, risk-log upkeep, and ceremony documentation - are increasingly AI-assisted. What remains, and grows, is the judgment work: cross-team coordination on initiatives larger than a single product team can self-coordinate, stakeholder alignment, dependency management, and the operational discipline that keeps evidence-gated delivery. Recruiting for this role ends on 31 August, 2026. What You Will Own Program-level coordination for one significant initiative or a set of related programs. Ensure dashes start when slices are ready and end when deployed evidence confirms the intended behavior shifted. Day-to-day stakeholder orchestration with internal Deloitte stakeholders at the program level, including reconciliation of AI-drafted artifacts when stakeholders arrive with their own briefs. Drive cost-efficient adoption of LLM, agentic AI, and cloud platforms through effective governance, FinOps practices, and consumption optimization. Operational integrity of the evidence-gated cycle in your scope: proof signals being read, harm watches honored and exit gates respected before slices expand. Core Responsibilities Outcome-Driven Leadership: Deliver the right customer and business outcomes by engaging product teams on structure, skills, leverage models, and measurement. Scope dashes against ready slices and observable evidence, so work advances when deployed evidence confirms the behavior shifted - not at a sprint boundary. Delivery Leadership and Advocacy: Champion fit-for-context delivery methodologies and work with Product Managers to drive priorities and execution. Form skilled teams, remove roadblocks, and set cadence to the rhythm the program needs. Surface coordination friction before it becomes a blocker, escalating to the Delivery Leader when it exceeds your authority. Craft Mastery: Foster delivery excellence through quality processes, program value delivery, and team growth - coaching junior professionals via pairing, observation, and feedback. Experiment with new tools like GenAI and support the AI Workflow Orchestrator on your program, knowing which workflows are AI-driven and how exceptions route. Spread knowledge through community sessions. Communication: Inspire and influence stakeholders, serving as the contact for value achievement across product engineering teams. Communicate status accurately on the cadence the program needs. Hold the room when stakeholders disagree: surface trade-offs, recommend a path, drive to decision. Facilitate co-creation workshops. Cross-Functional Collaboration: Work as a connected member of the program alongside the triad ensemble (Product, Engineering and Experience) and cross functional groups. Maintain a live picture of dependencies across the product teams and platform services you touch. Manage conflict, foster collaboration, and enable cross-skilling. Discovery & Delivery Proficiency: Apply deep SDLC expertise with continuous planning and refinement. Watch for drift between intent and execution and raise it early. Hold evidence-gate discipline - proof signals read, harm watches honored, exits and expansions respected. Identify risks, adapt scope, and embed continuous improvement. Customer-Centric Delivery: Drive lean solutions through rapid experimentation, engaging customers before, during, and after delivery to land the right solution effectively. Operational Excellence: Build inclusive, engaged teams; remove obstacles and coach; improve satisfaction and reduce attrition. Govern the intake of AI-drafted artifacts so they become productive inputs, not noise. Report on financials, innovation, and engagement, and drive efficiency and productivity. Engagement and Collaborative Co-Creation: Engage stakeholders at all levels and foster a culture of co-creation. Hold the relationship with program sponsors and affected stakeholders, informing them in proportion to their stake, and reconcile conflicting AI-generated artifacts on the same initiative. Align diverse perspectives to deliver quality solutions. Domain Expertise: Rapidly acquire domain-specific knowledge and navigate enterprise functions to drive product value and organizational alignment. The Team US Deloitte Technology Product Engineering has modernized software and product delivery, creating a scalable, cost-effective model that focuses on value and outcomes. It leverages a progressive and responsive talent structure across a four-capability matrix: Product, Experience, Engineering, and Delivery. As Deloitte's primary product development team, Product Engineering delivers innovative digital solutions to businesses, service lines, and internal operations with proven bottom-line results. We develop and deploy cutting-edge go-to-market solutions that help Deloitte operate effectively and lead in the market. Qualifications Required Experience 10+ years of delivery management with direct experience leading a cross-functional program or set of programs with meaningful dependencies and multiple stakeholders. Experience operating inside an Agile or Lean model and demonstrated readiness to operate inside intent-driven, evidence-gated delivery patterns. Experience working in a product-staffed model where durable product teams stay with their products across build, deploy, operate, and evolve. Strong expertise in AI/Cloud FinOps, budget management, financial forecasting, vendor management, cost optimization, and data-driven delivery governance. Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve. Limited immigration sponsorship may be available. Required Skills Coordination at scale: Track record of managing dependencies, surfacing risks, and driving alignment across teams that do not naturally talk to each other. Engineering fluency: Able to follow technical conversations, ask useful questions, and challenge feasibility claims constructively. More than passive listening. Evidence orientation: Comfortable measuring delivery by outcome validation rather than velocity proxies. Able to hold the line on evidence gates. AI-augmented working practice: Fluent with current GenAI assistants and agentic delivery tooling. Able to direct AI output for status, risk, and coordination tasks rather than only consume or produce it manually. Specification literacy: Able to read and reason about charter, persona, intent, constitution, and blueprint artifacts and understand how a program is governed through them. Communication: Writes clearly. Presents to senior stakeholders without over formatting. Tells the truth about status, including bad news, without varnish. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $107,200 to $221,200. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.