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Posted 2 weeks
Senior Project Manager, Florida Innovation
Mayo Clinic - Jacksonville, FL 32256
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre-Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future. Responsibilities The Senior Project Manager, Florida Innovation plays a leadership role within the Florida Innovation team, managing complex early-stage innovation portfolios while helping shape the structure, consistency, and reach of innovation support across the campus. In addition to serving as a generalist and innovation sherpa, this role operates with greater autonomy and strategic responsibility, supporting higher-complexity initiatives, mentoring others, and strengthening integration between innovation, practice priorities, and enterprise partners. This role balances hands-on project leadership with system-building, ensuring Florida Innovation remains nimble, embedded, and responsive to evolving clinical and strategic needs. Demonstrated success managing complex, multi-stakeholder initiatives in innovation, healthcare, research, or technology environments. Strong strategic thinking, program management, and influence-without-authority capabilities. Ability to synthesize technical, clinical, and operational information into clear recommendations. Experience managing teams. Excellent written, verbal, and presentation skills. Lead a portfolio of early-stage innovations with higher complexity, cross-departmental scope, or strategic importance. Serve as a senior advisor to innovators, helping teams navigate ambiguity, tradeoffs, and decision points. Independently develop milestone-based plans, learning agendas, and early validation strategies across diverse innovation types. Identify risks, barriers, and pivot points; recommend course corrections based on learning and feasibility. Coordinate closely with legal, IP, finance, digital, research, and enterprise innovation partners to reduce delays and improve throughput. Support funding identification efforts and assist with internal or external applications and reporting, as appropriate. Provide mentorship and leadership to Program Managers and coordinators within the team. Contribute to innovation portfolio insights, priority-setting discussions, and leadership-ready reporting. Help design and refine scalable innovation programs, intake models, and engagement strategies for Florida. Represent Florida Innovation in enterprise forums, academic collaborations, and cross-site initiatives as needed. The Senior Project Manager (PM) works independently, assuming primary responsibility for planning, directing, coordinating and delivering project activities through the entire project life cycle (from initiation through handoff to customer) that are major/complex/business critical. The Senior PM is responsible to lead project objectives and completion on time, on budget, and in conformance to Mayo Clinic project management methodologies and standards. The Senior PM will lead large projects that have site- or enterprise-level strategic importance. Project work has high to very high risk and risk interdependencies, multiple interrelationships, and may have major costs associated. Responsible for managing established budget. Leads and provides direction in the development and tracking of project budgets. Position requires strict adherence to budget management and guidelines of both the assigned department and the institution. Independently leads problem-solving and decision-making activities, within the scope of the project and change management process, taking reasonable and prudent actions to accomplish agreed upon project objectives. Leverages many years of experience to manage extensive projects and is highly competent in the implementation of project results. Uses advanced negotiations skills that are characterized by innovative thinking. The use and application of Agile methodologies is important to this role. Many of the items important to an Agile process are not unique to Agile. This individual may be responsible for monitoring scrum processes and scrum meetings. They may work to increase efficiency, motivate the team, and advocate for changes that will ensure quality and timeliness. Leading project teams may include the following not already specified above: Guiding teams on Agile practices and values to implement critical projects Assessing maturity of the team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable Removing impediments and blockers or guiding the team to do so; escalating to management when appropriate Building a trusting and safe environment where problems can be raised and resolved Facilitating getting the work done without coercion, assigning, or dictating the work Facilitating discussion, decision making, and conflict resolution Supporting and educating the Product Owner, especially on creating the product backlog and ongoing backlog refinement May have direct and indirect reports and be in a position to employ and guide the project staff in a goal-oriented way within projects. The Senior Project Manager leads and demonstrates project-focused culture at Mayo Clinic and also advises/provides mentorship to other staff regarding project management practices, methods, and standards. Performs additional job-related functions as detailed by immediate supervisor. During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps. Qualifications Bachelor's degree with 10 years’ experience in Project Management and business-related activities or master's degree with 7 years’ experience in Project Management. Education preference: project management, business administration, agile/scrum, management. Active (unexpired) Project Management Professional (PMP) certification is required. Candidates should also include any certifications they have, which do not supersede the PMP certification, which may include but are not necessarily limited to Certified Product Management, Certified Scrum Master (CSM), Advanced Certified Scrum Master (A-CSM), PMI Agile Certified Practitioner, Risk Management Professional (RMP) and/or Certified Scrum Professional (CSP). Authorization to work and remain in the United States, without necessity for Mayo Clinic sponsorships now, or in the future (for example, be a U.S. Citizen, national, or permanent resident, refugee, or asylee). Mayo Clinic does not participate in the F-1 STEM OPT extension program. Exemption Status Exempt Compensation Detail $105,060 - $157,643 / year Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details Monday - Friday; Normal business hours. Weekend Schedule Early mornings, evenings, and/or weekends required for occasional business need. International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Miranda Grabner
Posted 2 weeks
Manager, IT Field Operations
OneOncology - Jacksonville, FL 32256
OneOncology is positioning community oncologists to drive the future of medical care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer and other diseases. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision. Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, urology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of independent physicians and the patients they serve. Job Description: The Manager, IT Field Operations will report to OneOncology’s Sr. Manager, IT Field Operations. As part of OneOncology’s technical support team, this role will act as an IT team leader for a partner practice of OneOncology. The Manager, IT Field Operations, is tasked with assuring excellent IT service while being customer-facing and must demonstrate unparalleled customer service. The Manager, IT Operations will lead the local IT department and projects in partnership with the OneOncology central IT services team. The role will be responsible for training, supporting, and leading the IT team supporting one of our partnered practices. This role will represent the OneOncology IT team and interface with practice stakeholders to ensure that IT service delivery to the practice is constantly developing and improving. This is a full-time, onsite position in Jacksonville, FL. Responsibilities: Acts as a liaison between practice stakeholders and OneOncology technical support teams. Participates in timely communication and tracking when emergency or escalated issues arise. Leads and oversees technical projects in alignment with practice goals. Leads day-to-day components of IT support for the practice. This includes, but is not limited to, technical customer service, resolving escalated tickets, and other items related to practice IT operations and projects. Responds to and resolves requests for assistance with computer systems and provides superior customer support ("white glove") experiences for users. Leads efforts to improve practice IT department processes and procedures in partnership with central service delivery team. Provide feedback and updates to practice leadership and other appropriate teammates from start through resolution of practice-wide technology issues and projects. Ensures service support processes, procedures, SLA's, performance metrics and service quality align with central service team core processes. Coordinated with Director, IT Practice strategy to research, evaluate, recommend, and implement technology solutions. Serves as an extension of our IT technical project team for clinical technology projects, including but not limited to opening of new clinic locations, etc. Additional responsibilities as assigned to help drive our mission of improving the lives of everyone living with cancer. Required or Preferred Qualifications (specify within): Bachelor’s degree in information systems or healthcare related field is preferred A high school diploma or GED is required At least 5 years of progressively responsible work experience in technology support 3+ years in IT leadership/management Healthcare related experience a plus Essential Competencies: Strong communication skills, including the ability to communicate effectively in both written and verbal forms with all levels of practice employees and stakeholders, as well as peers and leadership within the OneOncology IT and service desk team. Experience as a technical leader providing proven solutions. Experience in healthcare a plus. An understanding of HIPAA or similar regulatory and security/privacy frameworks. An ability to think critically about systems and adjust as needed. Proven experience of incident analysis, problem management, and the ability to sustainably remove inefficiencies in the support process An ability to recognize service gaps and fill in as a utility player as necessary to complete work and resolve issues Strong knowledge of hardware, software, and network High level understanding of computer systems, telecommunications systems, security, network and systems administration Strong knowledge of practice management principles Excellent leadership and decision-making skills Strong technical ability with working knowledge of MS Servers, SANs, Network Infrastructure Able to successfully multitask and prioritize service issues while working under pressure Strong knowledge of: Active Directory user and group maintenance tasks Group Policy design, management and troubleshooting Virtual Environment Management, M365 management and administration, an understanding of various Microsoft Server and related products (VMWare, Remote Desktop Services, etc.) VOIP phone systems (Zoom Phone experience a plus) Experience with Powershell and/or other scripting/automation techniques is preferred. Attendance is an essential job function.
Posted 2 weeks
Support Engineer – Enterprise Platforms
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description NOTE: 1) This position is hybrid (3 days onsite) in our FIS Office locations in Jacksonville (FL), Milwaukee (WI), Atlanta (GA) or NYC (NY). 2) Current and Future Sponsorship is not available for this position. Sits within a newly acquired startup building an AI-enabled, autonomous banking platform for Tier-1 financial institutions within the banking group. The Support Engineer diagnoses, troubleshoots, and resolves complex production and customer issues across modern banking platform environments. The role is hands-on and customer-facing, requiring strong investigation skills, clear communication, and the ability to connect application behavior, Kubernetes infrastructure, logs, metrics, and customer impact. KEY RESPONSIBILITIES Technical Troubleshooting & Incident Resolution – Investigate and resolve complex technical issues across application, infrastructure, and platform layers. – Analyze logs, metrics, traces, and alerts to identify root causes and correlate symptoms across systems. – Troubleshoot Kubernetes and container issues, including pods, services, deployments, networking, and resources. Customer-Facing Support – Engage directly with enterprise banking customers to understand, investigate, and resolve technical issues. – Communicate findings clearly to technical and non-technical customer stakeholders during investigations. Observability & AI-Assisted Operations – Use tools such as Prometheus, Grafana, Loki, OpenTelemetry, Datadog, Splunk, or similar to investigate behavior. – Work with the platform's AI-driven SRE capabilities — incident insights, auto-remediation, and AI-based root cause analysis — validating findings and acting on them. – Improve runbooks, dashboards, alerts, and support processes based on recurring issues and lessons learned. Platform Support – Support Kubernetes-based banking platform environments across cloud, hybrid, and customer-hosted deployments. – Assist with deployment-related troubleshooting when required; deployment ownership is a plus, not a core requirement. REQUIRED EXPERIENCE & CAPABILITIES Technical Expertise – Strong hands-on troubleshooting experience across production or customer-facing technical environments — the single most important capability for this role. – Hands-on experience with Kubernetes and containers. – Ability to read, interpret, and correlate logs, metrics, traces, and alerts. – Strong understanding of Linux, networking fundamentals, APIs, services, and distributed system behavior. Customer-Facing Experience (Mandatory) – At least one proven customer-facing technical role is required. – Experience working directly with customers during investigations, escalations, or production support scenarios. Operating Style – Strong ownership mindset and bias toward resolution. – Practical, hands-on problem solver who enjoys investigation and troubleshooting. – AI-native: integrates LLMs and AI tooling into daily investigation and support work. PREFERRED EXPERIENCE Experience supporting enterprise SaaS, banking platforms, fintech systems, or regulated infrastructure. – Familiarity with cloud or hybrid environments such as AWS, GCP, Azure, or on-prem enterprise deployments. – Exposure to deployment workflows, Helm, Terraform, Flux, ArgoCD, Kafka, or distributed databases. IDEAL CANDIDATE PROFILE The ideal candidate is someone who enjoys solving difficult problems, working directly with customers, and bringing structure and clarity to complex technical situations. They are hands-on, calm under pressure, and comfortable moving between logs, metrics, customer context, and engineering discussions to get to root cause. This is not an architecture or platform design role — engineers looking to architect and build systems will find a better fit in our Platform Engineer openings. IMPACT & SCOPE Direct impact on customer trust, production reliability, and operational continuity for Tier-1 banking institutions. – High visibility across customer, support, engineering, platform, and product teams. This role offers the opportunity to support a next-generation banking platform used by some of the world's largest financial institutions. It combines the technical complexity of Kubernetes-based infrastructure, the urgency of production support, and the customer impact of enterprise banking. NOTE: 1) This position is hybrid (3 days onsite) in our FIS Office locations in Jacksonville (FL), Milwaukee (WI), Atlanta (GA) or NYC (NY). 2) Current and Future Sponsorship is not available for this position. FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $144,730.00 - $246,040.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 2 weeks
Security Intelligence Analyst (FIS)
Allied Universal - Jacksonville, FL 32204
Security Intelligence Analyst (FIS) Overview Company Overview: Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description Allied Universal® is hiring a Intelligence Analyst. The Intelligence Analyst must demonstrate an ability to communicate both written and orally at a professional level and must demonstrate an ability to proactively make decisions, multi-task, and operate under tight time constraints. The Intelligence Analyst position requires a broad geopolitical awareness, working knowledge of global events, and experience with global geography/cultures. The individual must work closely with team members and the wider business to understand information requirements. Full Time Pay Rate: $21.50/hr. Wednesday - Sunday 2300 - 0700 RESPONSIBILITIES: Using multiple open-source intelligence sites, monitor global events, and use critical thinking to identify whether action is needed to protect customer assets Utilize the crisis communication process to quickly inform/respond to events that may impact customer assets, and continually monitor these situations to provide updates to the appropriate leadership Conduct research, assessment, and analysis to produce in-depth reports to support a variety of customer operations and help mitigate natural and man-made threats against customer assets worldwide Peer review work products, evaluating relevance, grammar, spelling, and overall content Construct routine security briefs/reports on a wide variety of topics Identify and report on existing and emerging security threats where the client conducts business Monitor incidents of civil unrest, natural hazards, geopolitics, and crime Generate professional and easy-to-interpret reports based on collected data Maintain awareness/knowledge of the current international climate, specifically where it affects our customer Provide key insight to stakeholders Be the analytical focal point for the company’s security intelligence gathering processes Take initiative to innovate new products and reports to address vulnerabilities and threats as well as streamline processes Support the Corporate Security, Global Security Operations Center (GSOC), and Crisis Management as needed Display exceptional customer service and communication skills QUALIFICATIONS: High School diploma or equivalent (e.g., GED) Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment Minimum of two (2) years in a security intelligence-related field or corporate security environment Excellent research, written and oral communication, and presentation skills Open-source research skills; ability to use/manipulate of social media resources for proactive intelligence collection Demonstrated research and critical thinking skills to identify, collect, synthesize, and evaluate large amounts of data and draw logical, measured, and actionable conclusions Ability to work a flexible schedule and sometimes extended schedule during crisis periods, this may include some weekends and holidays Ability to work efficiently on rotational shifts Ability to operate under stress and multi-task in a fast-paced environment, sometimes under strict deadlines Self-motivated, strong organizational and multitasking skills, detail-oriented Equally comfortable working independently or collaboratively on a project, often under compressed timelines and often across time zones Highly responsive and proactive, able to own tasks from start to finish Ability to manage large volumes of emails and deadlines with little supervision Handle crisis situations at the client site, calmly and efficiently Strong professional ethics and ability to maintain discretion and trust PREFERRED QUALIFICATIONS: College degree in a relevant field of study (e.g., international relations, political science, history, national security studies, appropriate regional studies, journalism, public relations, or business communications) Analytic experience within the Open Source Intelligence (OSINT) community, and/or previous experience with the intelligence community, security consulting, or corporate security Technical expertise and experience in information gathering from open sources, government or vendor reporting, social media and/or public or private sector partnership networks International experience, cultural awareness, and sensitivity BENEFITS: Medical, dental, vision, basic life, AD&D, and disability insurance Company's retirement plans Seven holidays annually paid at time and a half, if worked 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law Florida State Security Agency License No. B8500287 Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. Requisition ID 2026-1637317
Posted 2 weeks
Assistant Technical Superintendent – Jacksonville, FL
Schuyler Line Navigation Company - Jacksonville, FL 32206
POSITION OVERVIEW Reporting to the Fleet Technical Director, the Assistant Technical Superintendent is responsible for supporting the safety, reliability and operational efficiency of assigned vessels under management. This role consistently utilizes independent judgment and discretion, participates in ongoing fleet projects and studies and monitors and ensures adherence to vessel class, flag and regulatory requirements. The Assistant Technical Superintendent also develops and monitors vessel budgets and explains variances, supports the execution of the emergency response plan, undertakes statistical analysis of vessels and prepares reports on various vessel performance standards. KEY RESPONSIBILITIES COMPLIANCE AND MONITORING An Assistant Technical Superintendent that maintains safe, reliable and efficient operations by ensuring high technical and operational standards of maintenance/repairs of the vessels of the company. Assists in the preparation of budgets for the vessels, monitors the costs and evaluates the variations in order to provide detailed explanation. Supports the meeting of flag, class and other regulatory requirements and that their certificates and surveys are validated when required. Conducts statistical analysis and drafts reports on various subjects such as technical standards of vessels, repairs, dry docking and performance in order to attain the industry best standards. Reduces loss time accident exposure to the targeted minimum level and helps maintain vessels' loss time accident record, and reports all vessel incidents, near misses to prevent and eliminate potential incidents. Prepares, classifies, analyzes and updates the various dry-docking specifications as and when required. SUPPORT & COLLABORATION An Assistant Technical Superintendent that administers shipping support and technical knowledge to the vessels by utilizing the marine engineering expertise. Participates, in conjunction with the Supply Department in sourcing the technical and operational supplies required for the vessels and contribute to the assurance that the rates are most economical. Examines various vessel improvement processes and technical problem and suggests solutions, recommendations and modifications; prepares lists of well-defined outcomes and ensure its completion. Contributes in the formulation of the ship management policies and procedures. Assists with risk assessment procedures and accident / incident investigations and prepare reports. Engages in technical and engineering studies and make suggestions to improve the quality standards of the vessels. Maintains positive communication and interaction with others; escalates issues requiring supervisor involvement or intervention when appropriate. QUALIFICATIONS, SKILLS AND EXPERIENCE Bachelor's degree required. At least four years of recent relevant experience required. At least two years experience working on or with vessels strongly preferred. Maritime academy graduate or degree in marine engineering, naval architecture or related maritime discipline preferred. Experience with Office 365 (Outlook, Teams, Word, Excel) preferred. Able to demonstrate exceptional attention to detail. Able to solve problems proactively. Able to work discreetly and professionally with confidential and sensitive information. Able to be adaptable and effective in fast-paced, growing environments Able to demonstrate a collaborative, team-first mindset with a positive, solution-focused approach. The selected candidate must possess access to a reliable form of transportation with the ability to work in office during business hours Monday – Thursday, with a one-hour lunch, unless an alternate schedule is approved. This includes the option to work from home on Fridays. This position is expected to perform work outside and beyond normal working hours during times of critical deadlines, projects, or when there are time-sensitive duties. COMPANY OVERVIEW Headquartered in West Palm Beach, FL, Schuyler Line Navigation Company (SLNC) is a U.S. flagged maritime transportation and logistics provider specializing in commercial and government cargo services. With a commitment to operational excellence, regulatory compliance, and financial discipline, SLNC ensures secure and efficient transportation solutions for defense, energy, and commercial customers. We operate in some of the most remote and austere environments globally, offering door-to-door logistics solutions tailored to our customers' needs. SLNC offers competitive pay, an exceptional culture and a generous benefits package. By applying to this position, you consent to your application materials being processed through Indeed Talent Scout, Indeed Smart Sourcing, and associated AI/LLM tools as part of our application process. Schuyler Line Navigation Company is an Equal Opportunity Employer. Applicants must be currently authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time. This posting may be closed or canceled at any time based on business needs. SLNC does not accept unsolicited resumes from staffing agencies, recruiters, or search firms. Please do not forward candidate profiles to our employees, hiring managers, or leadership. Any resumes received without a current, signed contractual agreement for this role with our HR department will be considered gratis referrals, and no placement fee will be owed, regardless of whether the candidate is subsequently hired.
Posted 2 weeks
Technical Support Analyst
CARR ALLISON - Jacksonville, FL
Carr Allison is a well-regarded civil litigation firm, boasting a team of over 150 attorneys across the Southeast. Our unique philosophy of "early identification – early resolution" has earned us decades of trust and respect from our clients. At Carr Allison, our success is fueled by the collective efforts of our team, and we believe that an open-door policy is essential to our continued growth. We proudly champion teamwork, collaboration, and the pursuit of excellence as the cornerstones of our firm's culture. Join a team where your growth is our priority and your work truly matters. Carr Allison, a Birmingham law firm, currently has an opening for a Technical Support Analyst. The Technical Support Analyst is responsible for assisting the end user to ensure that technology hardware and software within the Firm meet business requirements and that end users can accomplish business tasks. Supporting end-users' technology requests is at the center of the Firm's critical business functions and therefore it is extremely important that the highest reliability, performance, and technical support is achieved. This position is responsible for providing the interface between IT and end users with computer questions, problems, assistance, or installation to efficiently perform their duties; may require in-person, hands-on help at the desktop level; and has responsibility for the identification and resolution of end-user hardware and software technical problems and malfunctions. This position also participates in various IT projects intended to continually improve/upgrade the desktop infrastructure and assists the Director of Information Technology in the areas of analysis and problem solving with the potential to affect the successful execution of business transactions. The position requires a high level of professionalism when interacting with attorneys and staff. You must be able to perform the essential duties of the position in a stressful, always fast-paced environment ESSENTIAL DUTIES AND RESPONSIBILITIES Receive and respond to technical support emails, calls, and in person questions with the objective of resolving as many problems as possible on the initial contact via phone and/or remote access. Document the end user request or issue as well as decisions made, actions taken, and final resolution into the appropriate ticketing and knowledge base system. Escalate requests (when required) to the appropriate member of the IT team. Access in-house knowledge bases and internet resources to aid in problem resolution. If a request cannot be resolved remotely, an onsite desktop visit may be required including, issue analysis, installing and upgrading software, installing hardware, and configuring applications or hardware. Maintain the existing desktop equipment in a stable condition. Includes all tasks necessary to anticipate problems whenever possible. Ideas, plans, and options should be discussed with the Director of Information Technology as soon as practical so that a plan to address a potential problem can be implemented before that problem reaches a critical point. Handle assigned projects from Director of Information Technology in their entirety with minimal supervision. Provide weekend support on a team rotation basis. Technical Support is provided to the Firm during the business hours of 7:00 am – 5:00 pm Monday through Friday with on-call technical support provided on Saturday, Sunday, and Holidays. Technicians are required to be flexible with working hours as the entire shift must be covered in the event of absences of other team members. Assist the Director of Information Technology in maintaining a physical inventory of desktop hardware and software. Assist in conducting hardware and software upgrades, rollouts, and special projects on an as-needed basis. Coordinate the repair or upgrade of hardware and desktop software with vendors, if required. Utilize procedures to document problems, recommend constructive improvements to procedures, and ensure updated procedures are written and followed. Perform equipment and office moves as needed. Have working knowledge of the following systems for user administration (Active Directory, Intune, Exchange Online, and Print Server administration). Other miscellaneous duties as requested to enhance the overall operation. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Exceptional customer service skills in a hybrid team-oriented, collaborative environment. Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning. Must have the temperament and demeanor requisite for a position that calls for personal dealings with the Firm's staff and attorneys as well as occasional interaction with the Firm's clients. This interaction may be in person in addition to telephone and e-mail. Must be able to move efficiently through the office to work at each individual user desk, as needed. Must be able to communicate well to the IT staff in technical terms and in non-technical terms to end users. Must be able to analyze issues, establish priorities, anticipate consequences, make decisions and act with fine attention to detail. Must have strong organizational and time management skills with the ability to work in a fast-paced, demanding environment. Must have the ability to learn new technologies and methodologies, adapt to changes and become proficient quickly. On occasion, the position requires more than 40 hours per week to perform the essential duties required. Requires occasional travel to remote offices. Advanced knowledge of Microsoft Office 365 desired. A background in setting up and troubleshooting iPhone, iPad, and Android devices. Preferred, but not required, experience with Aderant, iManage, SharePoint Online, Power Automate, Intune and PDQ Deploy. The position requires an in-depth knowledge of the Firm's growing library of software applications. This knowledge must extend beyond the basics into the advanced software features. In-depth knowledge and experience with troubleshooting desktop computers and laptop hardware and imaging of the same. Ability to conduct research for issues relating to laptops, desktops and printers, and other software products as required. Ability to take both written and oral instruction and work as a member of a team. Ability to adhere to the Firm's work rules, procedures, and standards. Additional Requirements: A college degree Technical school Certification preferred 3 + years of IT experience is a plus. Office Culture: Strong, close-knit team with a supportive and easy-going environment. Emphasis on teamwork, accountability, and continuous improvement. Please send your resume and salary requirements to [email protected]. Be part of a firm that values your potential and empowers your success.
Posted 2 weeks
Sr. Epic RTE/Prelude Application Analyst, Hybrid, Jacksonville, Baptist Medical Center
Baptist Health System, Inc. - Jacksonville, FL 32207
About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Sr. Epic RTE/Prelude Application Analyst, Hybrid, Jacksonville, Baptist Medical Center Epic RTE/Prelude Application Analysts application analysts acts as a vital link between operations and information technology, ensuring that Epic RTE/Prelude functions seamlessly across the organization. This role requires a strong understanding of patient access, referral management, scheduling workflows, and technical systems. Analysts must translate operational needs into system functionality, helping maintain system integrity, promote automation and efficiency, and improve the patient and provider experience. A significant portion of an analyst's day is devoted to resolving break-fix issues, performing routine maintenance tasks, monitoring system performance, and troubleshooting issues related to referral workflows, interfaces, and integrations. These activities include troubleshooting issues, applying Epic quarterly updates, working with Epic technical support, validating workflows, and supporting referral management processes across multiple service lines. Much of the coordination and follow-up for these responsibilities is conducted through structured communication channels, including email, Teams chat, and scheduled meetings. Epic RTE/Prelude Application Analysts collaborate with Patient Access, Revenue Cycle, Clinical Informatics, and other Epic teams to support registration, scheduling, eligibility verification, and patient intake workflows. They partner with operational leaders and end users to identify workflow improvements, implement system enhancements, and support organizational initiatives. Sr. Epic RTE/Prelude Application Analyst, you will be responsible for: The role leads complex application initiatives, including project management responsibilities, while mentoring junior analysts and ensuring operational best practices. Provides technical expertise in the development, implementation and support of highly complex, enterprise wide, cross functional applications, integrated applications and technical projects. Analyze and translate workflow and documentation requirements for clinical and/or business processes into efficient and effective application systems solutions through collaboration with members of interprofessional care teams, operational leaders, technical team members, and other relevant stakeholders. Plan, design, develop, validate, test, implement, evaluate, maintain, and provide on-going trouble-shooting and support of comprehensive information system components to meet needs and business requirements. Perform quality assurance and integrated testing of current and newly released vendor functionality to ensure system reliability. Coordinate projects across applications and develops application specific enhancements and reports in alignment with organizational priorities. Provide 24/7 support for applications within accountability. Experience: 1-2 years Project Management Experience Required Knowledge of clinical system applications Preferred Minimum 2 years of related experience Required Experience with Epic RTE/Prelude, including build configuration and implementation preferred Ability to analyze and translate clinical and/or business workflows and documentation requirements into efficient, effective application solutions preferred Hybrid background in both clinical and technical domains strongly preferred Education/Degree Required: High School Diploma Degree Preferred: Bachelors Certifications Certified - EPIC Required Epic RTE/Prelude preferred Academy of Health Information Professionals (AHIP) Preferred Primary Location: IT Building - Beach Blvd
Posted 2 weeks
Enterprise Risk Management Analyst
VyStar Credit Union - Jacksonville, FL 32202
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Enterprise Risk Management Analyst ACCOUNTABILITY STATEMENT The ERM Analyst will work with the Enterprise Risk Management Team in documenting, maintaining, and reporting on VyStar’s risk environment. The incumbent will be charged with understanding risk management concepts, mitigation activities, monitoring, reporting and validation of risks and controls. Accuracy and data integrity are critical as reports created and analyzed are used when making management decisions. Person in this position should be comfortable collaborating with multi-disciplinary teams and with various levels business unit personnel including management. Team member will have a diverse and flexible role to present recommendations and execute processes for ERM's risk register, verify uploaded attestation, monitor mitigation and remediation efforts at the business unit / business process level. Support VyStar’s risk culture and build strong collaborative relationships across the organization. Assist with enterprise-wide efforts to create an increased understanding and awareness of business line managers’ responsibility for risk assessment and management activities in their daily decision-making, process executions and procedural guidance. ESSENTIAL JOB DUTIES: Working with business owners to quantitative and qualitatively identify, assess, and monitor risks across all risk categories, as needed, the incumbent will be responsible for maintaining and enhancing the ERM Governance, Risk, Compliance (GRC) software used to maintain VyStar’s risk register and report on risk mitigating strategies To serve as the first point of contact for business unit personnel to address questions relating to routine ERM and GRC needs Provides input into the development and evolution of the existing Risk Dashboard Reporting framework to enrich the metrics, commentary, and MIS reporting. Develops a risk playbook and works with the management team and businesses to implement a continuous feedback loop Communicates within and outside the department to answer risk questions, enhance understanding of risk findings and make suggestions on improvements. Assists in review or creation of functional process flow (Visio) diagrams across business and corporate processes. Coordinate and perform independent verification of attestations uploaded into the GRC solution Experience with Key Risk Indicators (KRIs) or Key Process Indicators (KPIs), score cards, and dashboards Manage issues escalation and follow through with remediation Provide support to business units by setting up new users in the software and granting proper access. All other duties as assigned (note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice). All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. VyStar Excellence Behaviors: Demonstrate each of the following VyStar Excellence behaviors in performing duties and responsibilities. Focus – Focus your full attention by carefully listening to and observing your clients or member. Connect – Consistently be friendly and approachable. Demonstrate you care. Understand – Listen empathetically and ask questions (70% to 30%). Counsel – Recommend solutions based on your client’s or member’s needs and objectives. Advance – Ensure that member’s or client’s expectations were exceeded. Verify necessary follow-up actions were completed. Education and Job Requirements Bachelor’s degree with preferred emphasis on Business and/or management related courses. Minimum two years of work experience in a financial institution Experience in preparing various reports, such as spreadsheets, tables and graphs utilizing pivot tables, Power Pivot and/or use of VLOOKUPs in Excel. Familiarity with data management and reporting tools strongly desired: Essbase, SQL, SAS, Word, Excel, Power Point, Access, Visio, Python, R. Knowledge, Skills, and Abilities Basic understanding of risk management practices Ability to effectively work with both internal and external partners in a highly collaborative environment. Ability to communicate complex concepts and findings in a clear and concise manner. Ability to assist with multiple projects, work in fast-paced environment and meet deadlines Maintains professional composure, objectivity and fairness when dealing with conflict or sensitive matters. Ability to travel as needed to successfully perform position responsibilities. Excellent ability to rely on experience and judgment to plan and accomplish various goals and objectives and to produce high quality materials within tight timeframes. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move object. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 2 weeks
R&D Project Manager
KLS Martin Group - Jacksonville, FL 32246
Job Summary The Project Manager will take-on intensive, mission critical project management for the R&D Department team. These efforts will directly contribute to delivering innovative medical devices to surgeons, hospitals, and their patients. This includes leading and directing a cross-functional new product development team, coordination of all project related activities from concept to sales-release and resolving any project road blocks or obstacles to the successful release of the new product. Strong leadership skills are essential to be successful in this position. Essential Functions, Duties, and Responsibilities Lead cross-functional resources assigned to new R&D product development projects Communicate project status and coordinate all project activities Strong organization skills to create Design History Files (DHF) for project assignments Maintain timelines, action item lists, and all necessary documentation for design control per FDA GMP's section 820 for medical devices and internal procedures Work closely with marketing, engineering, and operational departments to keep critical projects on schedule Plan and facilitate product development projects, normally consisting of multiple low-complexity projects and one major project Schedule teams work to meet completion dates and technical specifications Review and evaluate results of project activities Recommend changes in methods, design, or equipment where necessary Maintain project design history files in accordance with regulatory requirement Performs other related duties as assigned or requested Identify critical path project activities and mitigate project schedule risks Educational and Experience Requirements BS in Engineering Mechanical or highly related engineering field Minimum 4 years professional work experience, preferably in a project management role. Excellent communication skills are essential to facilitate meetings, status updates, presentations, and documentation Experience in estimating engineering personnel needs and scheduling work to meet completion dates and technical specifications Ability to maintain project schedules and proficiency in Microsoft MS Project or Wrike Displays personal accountability and credibility Proficient user of other Microsoft Office applications Prior Windchill experience would be a plus Knowledge, Skills, and Abilities Maintains high integrity and confidentiality of company and department information. Adhere and support KLS Martins quality and safety policies and procedures. Ability to retrieve and interpret documentation. Able to work independently under minimal supervision. Ability to plan, conduct and supervise engineering assignments Able to efficiently communicate and collaborate amongst a team. Strong interpersonal skills with the ability to effectively communicate at all levels internally, as well as externally. Problem solving and decision making Understand design specification development and apply to project assignments. Adaptability & flexibility Ability to work with international Engineering and Regulatory teams. High level of customer service displaying positive attitude. Skill Requirements Typing/computer keyboard Utilize computer software (specified above) Retrieve and compile information Maintain records/logs Verify data and information Organize and prioritize information/tasks Operate office equipment Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs) Verbal communication Written communication Public speaking/group presentations Research, analyze and interpret information Investigate, evaluate, recommend action Leadership and supervisory, managing people Basic mathematical concepts (e.g. add, subtract) Abstract mathematical concepts (interpolation, inference, frequency, reliability, formulas, equations, statistics) Physical Requirements Sitting for extended periods Extended periods viewing computer screen Walking Reading Speaking Hear/Listen Maintain regular, punctual attendance Lifting/carrying up to 20 pounds various items Pushing/Pulling Bending/Stooping Reaching/Grasping Writing Hazards Normal office environment
Posted 2 weeks
OPS Teaching and Learning Assistant (OTL)
University of North Florida - Jacksonville, FL 32224
Department Office of Teaching & Learning (OTL), Online Learning Support-OPS Compensation $15.00 to Negotiable Hourly Teaching and Learning Assistant The Office of Teaching and Learning (OTL) is seeking motivated individuals to join our team as Teaching and Learning Assistants. This position offers the opportunity to work in an innovative, collaborative, and technology-focused environment supporting faculty in teaching, learning, and creative media projects. Teaching and Learning Assistants provide technical, instructional, and creative support while gaining valuable experience with educational technologies, multimedia production, instructional design, and customer service. No prior expertise is required: we provide training, mentoring, and opportunities to develop new skills. Responsibilities: Responsibilities include, but are not limited to: Provide phone, email, virtual, and face-to-face faculty support. Provide basic computer technical support and troubleshooting. Assist faculty with navigating educational technologies, including Canvas LMS and other digital teaching tools, by providing technical support and troubleshooting. Support instructional design, accessibility, and course development initiatives. Assist with creative projects, including video production and editing, graphic design, web design, and multimedia production. Assist Office of Teaching and Learning staff with a variety of projects and initiatives. Contribute ideas for improving documentation, processes, workflows, and support services. Required Qualifications Strong interpersonal and communication skills with a customer service mindset and a commitment to supporting faculty and colleagues. Technical skills, including proficiency with Microsoft Office, Microsoft Teams, common web browsers, and the ability to quickly learn and support new software and educational technologies. Excellent verbal and written communication skills. Organizations, time management, and problem-solving skills. Preferred Qualifications Passion for emerging technologies, educational software, and a strong desire to explore, learn, and apply new digital tools. Creative, problem-solving mindset with an interest in digital media and content creation. Innovative, adaptable, and willing to work outside of one's comfort zone in a fast-paced support environment. Experience in one or more of the following is a plus: Technical support; customer service; Canvas support and/or support other learning management systems. A sense of humor, intellectual curiosity, and a willingness to tackle unfamiliar problems creatively, even when it means trying, failing, learning, and trying again. Required Qualifications Statement(s) of Understanding This position requires a background check. In conjunction with the University's policy, this position may also require a credit check. The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator Equal Opportunity The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation. Carnegie UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.