Job Results
Technology Services
Posted 1 week
Deployment Success Manager
Deloitte - Jacksonville, FL 32202
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on September 30, 2026 As a Deployment Success Manager, you'll lead with outcome and value. You'll be responsible for activating customer's GenAI solutions and accelerating time to value. Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for: Design and deliver high-leverage live engagements and lead technical activation activities by supporting deployment planning, provisioning, enterprise configuration, and go-live readiness. Enable successful customer adoption through setup support for single sign-on, system for cross-domain identity management, and MCP connectivity. Collaborate with customer stakeholders, technical account teams, and internal teams to address technical blockers, support security reviews, and validate activation readiness so repeat issues get solved once. A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships and provide clear guidance to others Ability to lead projects or workstreams and prioritize multiple tasks in a fast-paced and dynamic environment Ability to meet deadlines The team Our Digital Foundry, Operate, & Innovation offers balanced strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manage innovation and assets, and commercialize IP to drive growth across all Customer offerings. Qualifications Required: Bachelor's degree 5+ years of experience in a customer-facing technical role, such as solutions architecture, sales engineering, developer relations, or technical consulting 3+ years of experience leading technical workshops with platform engineers, machine learning or artificial intelligence teams, or enterprise architecture stakeholders Hands-on experience with AI capabilities for coding (e.g. Claude Code, Codex or Cursor) and deep understanding of the AI landscape Experience supporting enterprise technical activation, deployment planning, configuration, or go-live activities Ability to travel 50%, on average, is based on the work you do and the clients and industries/sectors you serve. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Preferred: Experience with managing a large portfolio of accounts Experience supporting technical evaluations or pilot programs in enterprise settings Experience scoping enablement activities and supporting security, administration, or scale discussions during adoption efforts You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $128,000 - $252,500. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #Customer_US #DFO_US
Posted 1 week
Cyber Digital Trust & Online Safety Manager
Deloitte - Jacksonville, FL 32202
Cyber Digital Trust and Online Safety Manager The Digital Trust & Online Protection Professional will advise clients in developing, managing, and implementing policies, procedures, and strategies to ensure a safe, compliant, and trustworthy environment for our users. This individual will scale and mature digital trust and safety processes, including content compliance, user protection, and regulatory adherence across our platforms for our clients. Working closely with cross-functional stakeholders, this role will monitor regulatory changes, manage risks, and enhance our organization's approach to content safety, user trust, and online integrity. Recruiting for this role ends on 12/31/3026. Work you'll do As a Manager, Strategy, Growth, and Transformation on the Deloitte Cyber team, you will be responsible for: Designing and executing testing scenarios to identify how prompts or user inputs could be manipulated to generate harmful, misleading, or misaligned generative artificial intelligence outputs. Researching emerging prompt injection, jailbreak, and adversarial testing techniques to evaluate model weaknesses, bias, factual inaccuracy, and misalignment with user intent. Assessing the effectiveness of content moderation systems in detecting unsafe outputs and documenting vulnerabilities, failure patterns, and potential misuse impacts. Recommending improvements to moderation policies, flagging mechanisms, training data, and governance controls based on testing findings. Collaborating with generative artificial intelligence development, content moderation, and cross-functional stakeholders to strengthen security, trust, safety, and responsible use outcomes. Developing multimodal test content and novel prompt manipulation methods to identify failure modes across text and other model inputs. A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to mentor and provide clear guidance to others The team Enables trust and safety of online communications and digital products, protecting users, consumers, and patients from harm. Enables clients to provide consumer confidence in knowing with whom they are dealing and ensuring the integrity of access to data. Qualifications Required: Master's degree in Computer Science, Artificial Intelligence, Machine Learning, Data Science, Cybersecurity, Linguistics, Psychology, or a related field, or equivalent professional experience 10+ years of experience in threat modeling and simulation, prompt generation and analysis, novel testing, and reporting and improvement Demonstrated hands-on experience, portfolio work, publications, or research in prompt injection, jailbreak testing, model evaluation, adversarial machine learning, multimodal artificial intelligence safety, or generative artificial intelligence vulnerability assessment Ability to travel 25-50%, on average, based on the work you do and the clients and industries/sectors you serve. Limited immigration sponsorship may be available. Preferred: Doctor of Philosophy (PhD) in Computer Science, Artificial Intelligence, Machine Learning, Data Science, Cybersecurity, Linguistics, Psychology, or a related field, or equivalent professional experience Specialized training or certifications in generative artificial intelligence red teaming, adversarial machine learning, artificial intelligence security, cybersecurity, responsible artificial intelligence, or artificial intelligence governance Experience designing and operationalizing trust and safety testing programs for large-scale consumer platforms, including escalation workflows, issue triage, and remediation tracking Experience working with product, legal, policy, and engineering stakeholders to translate risk findings into practical platform controls and governance improvements The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500 to $265,100. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #CyberDTP27
Posted 1 week
Expense Fraud Analyst
Deloitte - Jacksonville, FL 32202
The Expense Fraud Analyst investigates expense and corporate card activity to identify policy violations, anomalies, and potential fraud indicators across Deloitte's expense environment. The ideal candidate brings strong financial analysis capabilities, sound judgment, and experience working with sensitive information in a fast-paced environment. Recruiting for this role ends on 08/20/2026. Work you'll do As an Expense Fraud Analyst on the Global Finance Services team, you will be responsible for: Analyzing supporting documentation, transaction data, and case trends to distinguish error, misuse, and intentional misconduct. Preparing case summaries, findings, and recommendations for stakeholders, including Talent, project leadership, Office of General Counsel, and firm leadership. Managing multiple concurrent investigations, determining escalation paths, and supporting timely, consistent case resolution. Protecting confidential and sensitive information, including personally identifiable information, while maintaining quality and professionalism in investigative work. A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to provide clear guidance to others The team Global Finance Services (GFS) uses the latest technology and insights to provide Deloitte with a fully managed, global financial solution. We develop world-class processes that drive efficiency and effectiveness to ensure consistency and compliance across our global network. Qualifications Required: Bachelor's degree in accounting, Business, Finance, or a related field 2+ years of experience in audit, accounting, financial analysis, expense compliance, fraud review, or investigations Experience analyzing financial transactions, supporting documentation, and data trends to identify exceptions, risk indicators, or policy non-compliance Experience using Microsoft Excel, Microsoft Word, and Microsoft Outlook Ability to travel up to 10%, on average, based on the work you do and the clients and industries/sectors you serve. Limited immigration sponsorship may be available. Preferred: Experience with expense compliance, fraud detection, forensic review, or internal investigations Experience manipulating and analyzing large data sets in Microsoft Excel using formulas, VLOOKUPs, pivot tables, or macros Experience with Analysis for Office, SAP, or HANA Certified Fraud Examiner certification The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $63,000 to $105,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Posted 1 week
Microsoft Security Active Directory Senior Consultant
Deloitte - Jacksonville, FL 32202
Our Deloitte Cyber team helps organizations address evolving cybersecurity challenges across identity, access, and platform security. Join our team to deliver solutions that help clients strengthen resilience, modernize identity environments, and manage cyber risk with confidence. Recruiting for this role ends on 12/31/2026. Work you'll do As a Senior Engineering Management Specialist on the Deloitte Cyber team, you will be responsible for: Leading Active Directory and identity infrastructure engagements across assessment, design, migration, implementation, stabilization, and post-implementation phases. Performing and overseeing Active Directory assessments covering domain and forest architecture, domain controllers, Sites and Services, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), replication, trusts, Group Policy, privileged groups, service accounts, authentication protocols, and administrative processes. Designing and implementing Active Directory security and hardening improvements, including administrative tiering, role-based access controls, service account management, Group Policy controls, and identity threat detection and recovery capabilities. Architecting and supporting enterprise Active Directory environments, including hybrid identity integrations with Microsoft Entra ID, federation, synchronization services, and application dependencies. Leading or supporting domain and forest migrations, separations, and consolidations, including discovery, dependency analysis, cutover planning, validation, rollback, and post-migration stabilization. A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to others The team Deloitte Cyber helps clients build trust in digital environments by strengthening identity, access, and security capabilities across critical platforms. The team supports organizations in protecting users, securing access to data, and improving confidence in digital interactions. Qualifications Required: Bachelor's degree in Computer Science, Cybersecurity, Information Security, Engineering, Information Technology, or another technical field. 4+ years of experience in technical consulting, enterprise infrastructure, identity security, or Active Directory engineering. 4+ years of hands-on experience designing, securing, assessing, migrating, or operating Microsoft Active Directory environments. Experience with enterprise Active Directory services, including domain and forest architecture, domain controllers and replication, DNS, DHCP, Sites and Services, Group Policy, trusts, service accounts, Lightweight Directory Access Protocol (LDAP), and domain or forest recovery. Experience leading or supporting Active Directory domain or forest migrations, separations, or consolidations. Experience with migration tooling such as Quest On Demand Migration (ODM) or Semperis migration capabilities. Experience with identity threat detection, identity resilience, cyber recovery, or recovery validation tooling such as Semperis, Rubrik, or Microsoft Defender for Identity. Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve. Limited immigration sponsorship may be available. Preferred: Advanced degree in Cybersecurity, Information Technology, Engineering, or another technical field. Experience with Active Directory security assessments, attack-path analysis, domain hardening, and privileged access management. Experience with enterprise identity security architectures, including Enhanced Security Administrative Environment (ESAE), tiered administration, administrative forests, or privileged access workstations. Experience supporting mergers, acquisitions, divestitures, carve-outs, spin-offs, or enterprise reorganizations involving Active Directory environments. Experience with Microsoft Entra ID, federation, synchronization, multifactor authentication (MFA), single sign-on (SSO), or hybrid identity architectures. Certifications such as Certified Information Systems Security Professional (CISSP), Certificate of Cloud Security Knowledge (CCSK), Microsoft SC-300, or Cisco Certified Network Associate (CCNA). The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,400 to $207,800. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Posted 1 week
BSA Lead
Capgemini - Jacksonville, FL
Jacksonville, FL, United States (On-site) Contract (6 months) Published 5 hours ago Business Analysis SDLC frameworks guidewire policy center Insurance Certification SIT/UAT testing production support QA Collaboration Functional Project Lead Experience with delivery of the business initiatives associated with Guidewire implementations Able to align multiple teams and drive completion of plan and deliverables in preparation for upcoming phases Has an understanding of full life cycle functional solutions and company's methodology Requirements: Deep expertise in Property & Casualty (P&C) Insurance and extensive hands-on experience with Guidewire PolicyCenter. The candidate should possess strong business analysis skills, exceptional stakeholder management capabilities, and experience in production support, backlog management, and solution delivery. Effectively communicate business requirements, project status, risks, and delivery updates. Build strong relationships with business users and leadership to ensure customer satisfaction. Collaborate closely with offshore development, QA, and support teams. Work in Jacksonville client office Qualifications and experience: Broad and deep understanding of & experience in Property and Casualty, Life or the Health Insurance industry required. A Bachelors degree. MBA is an advantage Minimum of 5+ years experience as a Business Analyst on technology based projects Experience working both independently and in a team-oriented, collaborative environment is essential. Prior software engineering experience is an advantage. Experience with requirements associated with integrating and configuring package solutions is an advantage. Insurance certification is an advantage. Production Support experience Responsibilities: Gather business requirements using different requirements gathering techniques ( e.g. interviews, surveys, use case outlines, workshops etc.) Analyze and document business requirements using Business Requirements Templates, Use Cases and model/diagram based requirements documentation tools. Analyze the impact of business requirements changes to the project. Work with the business stakeholders to rationalize and prioritize the business requirements. Translate business requirements into software requirements specifications. Collaborate with the technical resources to ensure that the system design adequately reflects the business requirements. Assist with system integration and user acceptance testing. Act as a liaison between the IT project team and the business community, facilitate team interaction as well as foster IT-business relationships. Assist in the facilitation of meetings between the IT and business stakeholders The pay range that the employer in good faith reasonably expects to pay for this position is $34.67/hour - $54.18/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis. Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.
Posted 1 week
IT Applications Analyst II | IT Applications – Revenue Cycle
UF Health - Jacksonville, FL 32209
Overview: Transform technology into smarter healthcare solutions that empower clinicians, improve workflows, and enhance patient care across UF Health. Work Style: Onsite Location: Jacksonville, FL FTE: Full-Time (1.0 FTE) Schedule: Monday – Friday Analyzes application requirements and designing solutions to improve system functionality. Collaborates with cross-functional teams to implement and test software applications, troubleshooting issues to maintain optimal performance, and documenting processes for user reference. Supports end-users through training and inquiry resolution, monitors application performance, and recommends efficiency improvements. Coordinates with vendors for software updates and assisting in the development and execution of deployment plans. Responsibilities: Key Responsibilities Analyze application requirements and design solutions to improve system functionality. Collaborate with cross-functional teams to implement, configure, and test software applications. Troubleshoot application issues to maintain optimal system performance. Develop and maintain technical documentation and user reference materials. Provide end-user training, support, and timely resolution of application inquiries. Monitor application performance and recommend process and efficiency improvements. Coordinate with vendors on software updates, upgrades, and deployment activities. Assist with application deployments, system enhancements, and ongoing optimization. Qualifications: Minimum Qualifications High school diploma or equivalent required. Bachelor's degree in Information Technology, Computer Science, Data Analytics, Information Systems, Business Intelligence, or a related field preferred. Three (3) or more years of experience analyzing, implementing, configuring, and supporting IT applications. Experience with software implementation, testing, troubleshooting, and application performance monitoring. Experience coordinating with vendors on software updates, upgrades, and deployments. Strong end-user support, training, and customer service skills. Knowledge of application security, system integrity, and compliance requirements. Strong analytical, problem-solving, organizational, and communication skills. Ability to collaborate effectively with cross-functional teams and manage multiple priorities in a fast-paced environment.
Posted 1 week
Health Information Specialist (HIM) II
Community Hospice and Palliative Care - Jacksonville, FL 32257
Awarded Best Quality of Care — Once Again! Behind every award is a story, and ours is written every day by more than 900 dedicated employees and hundreds of compassionate volunteers who walk alongside patients and families when they need us most. At Community Hospice & Palliative Care, we’re honored to be recognized with the Hospice Honors Elite award, a testament not just to our clinical excellence, but to the compassion we bring to every bedside, every home, every conversation. Every day, we serve approximately 1,500 patients living with advanced illness, wherever they call home, be it a private residence, a long-term care or assisted living facility, a hospital, or in one of our nine inpatient care centers. We’re here to improve quality of life, to ease pain and lift burdens, and to be the Compassionate Guide that families need when time matters most. And most importantly, as the only non-profit hospice provider in the region, we never turn anyone away due to an inability to pay. Community Hospice and Palliative Care, a leading non-profit organization specializing in end-of-life healthcare, is hiring a Health Information Management (HIM) Specialist II to join our growing team. Offering a competitive salary and benefits, generous PTO, and retirement options, Community Hospice provides a supportive work environment to grow your professional career. The Health Information Specialist II supports and strengthens the organization’s Medical Records/Health Information Management Department through analysis and maintenance of patient medical records, releases of medical records, death registration and supporting other processes as required. The HIM Specialist 2 serves as a liaison between patients, providers, health care facilities, insurance companies, and other establishments in regards to health information. Position Details • Job Location: In-office position located at Community Hospice and Palliative Care main location: 4266 Sunbeam Road, Jacksonville, FL. No work from home offered at this time. • Days/Hours: Monday - Friday 8:00am - 5:00pm • Compensation: $17.00-18.00 hour; full benefits package including 23 days annual PTO Job Description Customer Service and Confidentiality: • Adheres to the requirements of the HIPAA Privacy Policies and Procedures. Maintains confidentiality of health information of patients, families, and staff. • Performs job functions adhering to CHPC service values with customer service focus of excellence, ownership, leadership, respect, and teamwork to provide the highest quality care and service to our patients, families, staff and others. Records Maintenance & EMR: • Maintains assigned medical records according to federal/state regulations and organizational policy. • Ensure patient records are complete, accurate, and available for care, treatment, and payment at all time within the EMR and document management system. • Research and corrects errors on patient records and demographics in the EMR (Electronic Medical Record) as needed. • Performs audits of the medical records to ensure compliance with departmental and regulatory requirements. Records Analysis & Deficiency Monitoring: • Audits and analyses all patient records to ensure compliance with regulatory requirements (i.e. admission, discharge, orders, etc…; • Identifies trends, patterns, and opportunities for improvement by notifying providers and other staff of any deficiencies in the record and tracks responses to ensure timely correction. • Pulls, compiles, and analyze reports to increase efficiency and allow for real-time access to patient information. Release of information: • Receives, retrieves, and releases medical records after reviews to outside healthcare providers, third party payers, government/state agencies, patients, insurances, and/or legal parties in accordance with applicable policies and guidelines. • Trains new employees and/or interns in the release of information process. • Completes first level review of records retrieved prior to releases and completes and process invoices for records. • Navigates multiple EMRs, document management systems, and various software applications to fulfill requests. Scanning/Imaging: • Scans and/or indexes patient/client record into the electronic medical record (EMR); Performs quality control audits and correct errors in scanned or paper documents. Registry Maintenance (i.e., Death Registry) • Initiates and completes electronic death certificates via state electronic death registration system (EDRS) and according to state and Community Hospice guidelines. • Works as a liaison between physicians, funeral homes directors, medical examiner’s office as well as the department of Health bureau of Vital Statistics to ensure timely completion of the death certificates within the state guidelines. • Completes amendment procedure and facilitates notarization process. • Trains new employees in the Death registry process. • Assists the HIM Senior Specialist in enrolling new physicians in the death registry process. Records Destruction: • Assists in the destruction of paper records according to CHPC record retention and destruction guidelines. • Maintains the destruction log as needed. Mail and Correspondence: • Fulfills all correspondence requests in a timely manner. • Receives and distributes incoming departmental mail daily. • Collects and distributes outgoing mail daily. Keeps manager informed of issues or concerns as they arise. Performs other duties as may be required to support the organization’s medical records program. Education/Experience: Any combination of education and experience that would provide required skills and knowledge for successful performance would be qualifying. • 2-4 years in a medical records/HIM setting; at least one year of healthcare experience preferred. • Associate’s degree in Health Information Management (HIM) preferred, High School diploma or equivalent required • Certified Electronic Health Record Specialist (CEHRS) preferred, or willing to obtain certification within a year. • One (1) year computer/data entry experience. • Ability to pass AHCA Level 2 Background Check. Desired Knowledge and Skills • Numeric filing. • Other Electronic Medical Record (EMR) systems. • Microsoft Office applications: Word, Excel, Office, PowerPoint, Adobe Pdf, cloud and web-based functionality. • Basic HIPAA regulations. • Ability to learn medical terminology terms. • Ability to learn multiple systems. Community Hospice & Palliative Care, including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at [email protected]. We participate in E-Verify to confirm the employment eligibility of all newly hired employees. Where applicable, and as required by law, employment with Community Hospice & Palliative Care may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse. More information about the Clearinghouse, including positions that require screening, can be found here: https://info.flclearinghouse.com. Equal Opportunity Employer
Posted 1 week
Applications Analyst
Borland-Groover Clinic - Jacksonville, FL 32256
COMPANY DESCRIPTION Borland Groover is one of Florida’s leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves on delivering quality care (quality), doing the right thing (accountability), caring for our patients (compassion), and taking care of our employees (collaboration). If you love the vision of Borland Groover, and find your values aligning with ours, apply to join our team! POSITION SUMMARY The Applications Analyst provides front-line and escalated support for financial and administrative applications used in a gastroenterology physician practice. This role partners closely with providers, nursing, scheduling, billing, and leadership to ensure reliable day-to-day operation of patient management workflows and electronic medical record (EMR) systems. The analyst troubleshoots issues, supports end-users, assists with upgrades and optimization, and participates in a rotating on-call schedule to maintain continuity of patient care operations. ESSENTIAL JOB FUNCTIONS Serve as primary support for practice applications, with emphasis on patient management, EMR and financial workflows (e.g., scheduling, referrals, eligibility and insurance verification, billing, payments). Provide responsive end-user support via ticketing, phone, and in-person/remote assistance; triage issues and drive timely resolution. Troubleshoot application and workflow issues by reproducing problems, analyzing logs/work steps when available, and coordinating with vendors or internal IT partners as needed. Support system configuration within defined scope (templates, user preferences, roles/access requests, basic setup and maintenance). Assist with application updates, patches, and testing; document outcomes and coordinate communication/training as needed. Create and maintain user-facing documentation (quick guides, FAQs, tip sheets) and deliver basic training for new hires and process changes. Identify recurring issues and recommend improvements to reduce disruption and improve user experience and operational reliability. Maintain accurate ticket notes, root cause summaries, and knowledge base articles. Support integrations and interfaces at a basic level (e.g., lab results routing issues, patient portal communications, payor portals), escalating appropriately. Participate in after-hours support as needed, including a rotating on-call schedule, to address urgent clinical/operational application issues. COMPETENCIES Communication - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed in a timely manner. Selects and uses appropriate communication methods. Critical Thinking and Problem Solving - The ability to handle complex situations in the workplace and calmly develop creative solutions. Compassion - Exhibits empathy or real concern for patients, staff and physicians coupled with a desire to take action to address the patient’s needs. Time-Management - The ability to plan your duties ahead of time and leveraging technology to help you do so efficiently. GENERAL QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint); comfort with documentation and basic data review in Excel. Familiarity with information technology concepts: servers, storage, network, and workstations and their use. Ability to troubleshoot methodically, prioritize issues appropriately, and manage multiple requests concurrently. Willingness to work outside normal business hours on occasion and participate in a rotating on-call schedule. Experience with NextGen and/or Luma Health (highly preferred). Understanding of HIPAA/privacy best practices and role-based access concepts. EDUCATION AND EXPERIENCE 2+ years of application support, business analyst or systems support experience, preferably in a healthcare or ambulatory practice environment. Working knowledge of revenue cycle and EMR concepts and terminology (appointments, encounters, clinical documentation, orders, results, billing-related workflows). Experience supporting end-users in a healthcare setting; strong customer service mindset with calm, effective communication under pressure. High school diploma or equivalent required, associate or bachelor’s degree preferred. WORKING CONDITIONS • Primarily office-based with remote support as needed (depending on practice needs). • Occasional travel between practice locations. • Participation in a rotating on-call schedule and occasional after-hours work during upgrades, releases, or urgent issues. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physical Demands Sitting: Prolonged periods of sitting at a desk and working on a computer: essential Moderate lifting (15 lbs.): essential Walking: Must be able to access and navigate each department at the organization’s facilities: marginal Pushing/Pulling: marginal Standing: marginal Repetitive motion: essential Reaching: marginal Bending: marginal Emotional Demands Fast pace: essential Multiple Stimuli: essential Intense customer interaction: essential Frequent change: essential Mental/Sensory Demands Memory: essential Reasoning: essential Hearing: essential Reading: essential Analyzing: essential Logic: essential Verbal communication: essential Written communication: essential BENEFITS (FULL-TIME ONLY) Health Insurance Dental Insurance Vision Insurance 401K Retirement Plan Life Insurance Short- and Long-term disability Profit Sharing Supplemental Insurance Education and Tuition Reimbursement funding Initial Uniform Allowance Employee Assistance Program (EAP) Paid Time Off (PTO) Volunteer Time Off (VTO) Paid Holidays IMPORTANT NOTE The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of duties, responsibilities, and skills. Borland Groover is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We thank all applicants for their interest, however only those selected for an interview will be contacted.
Posted 1 week
Shared Services Analyst
CJ Logistics America - Jacksonville, FL
Candidates must complete an application at: https://jobs.jobvite.com/cjlogisticsamerica/jobs "This position is not eligible for visa sponsorship or support for work authorization ." Shared Services Analyst: Unlock Insights, Optimize Logistics! Are you a data whiz with a passion for precision and a knack for problem-solving? CJ Logistics is looking for a Shared Services Analyst to drive exceptional inventory results in our Distribution Center(s)! In this pivotal role, you'll leverage business intelligence to ensure impeccable quantity and location accuracy, collaborating across departments and with our customers to resolve any inventory challenges. Why You’ll Love This Role: · You’re not just managing data, audits and processes — you’re building culture · You’ll work with a team that values collaboration, innovation, and continuous improvement · Every day presents new opportunities to grow, lead, and make an impact · Salary Range: $73,000 - $83,000 per year · Schedule: 1st Shift Monday – Friday What You'll Do: · Customer Service & Data Analytics: Identify opportunities to improve service for consignee and customer locations; develop, recommend, and implement solutions based on findings. Provide timely reporting and actionable insights using standard CJ Logistics tools for carrier performance, consignee performance, and volume spike impacts. Respond to all customer requests for information and act as a subject matter expert for shared services platforms. · Inventory Management: Use business intelligence to deliver data-driven recommendations that optimize inventory management. Oversee alignment between physical, WMS, and customer inventory systems; make inventory adjustments and provide guidance to inventory clerks as needed. Conduct detailed research into overages, shortages, and damages (OS&D) and recommend corrective actions. Analyze trends, monitor process controls, and develop metrics for all inventory components to ensure ongoing accuracy and compliance. · Operational Health & Reporting: Collect and assess process data to identify trends, isolate root causes, and provide early warning of inventory or quality concerns. Produce operational health analyses and scorecard data for each Logistics Center, providing insights and recommendations to Operations Leadership. Report on system controls, process effectiveness, and metrics required for inventory and quality assurance. · Quality & Compliance: Ensure compliance with portions of the Quality Management System, including product traceability and management of non-conforming products. Conduct mock track and trace events to validate product traceability and regulatory compliance. · Collaboration & Continuous Improvement: Partner with CJL warehouse, customer manufacturing, and shipping locations to support volume planning and operational initiatives. Support customer invoicing processes and contribute to continuous improvement activities. Recommend and support training initiatives based on trend analysis and operational health findings. What You'll Bring: · Bachelor’s degree. · 2+ years of experience in warehouse operations or logistics analyst role. · Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Access). · Proven ability to analyze data and provide actionable recommendations. · Experience working in a centralized environment supporting multiple sites. · Excellent verbal and written communication skills. · Ability to work independently and collaboratively in a fast-paced setting. · Prior work experience in a 3PL environment. · Experience with SQL and/or similar data analysis/reporting tools. · Experience with Lean Management and/or Six Sigma methodology. Why Join CJ Logistics? CJ Logistics About Statement: At CJ Logistics America, we know that we do our best work when we have an inclusive and diverse team, where we can draw on our different life experiences to help us deliver innovative solutions for our customers. We are an equal opportunity employer that values diversity, equity, and an inclusive workplace. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized people tend to only when they check every box. So if you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply. CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. CJ Logistics is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, CJ Logistics participates in the E-Verify program in certain locations. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Candidates must complete an application at: https://jobs.jobvite.com/cjlogisticsamerica/jobs "This position is not eligible for visa sponsorship or support for work authorization ."
Posted 1 week
Impact Evaluation Specialist II
Wounded Warrior Project - Jacksonville, FL
Great benefits. Competitive pay. We know these are some of the things people look for in a job. If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you. When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose. At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as: · A flexible hybrid work schedule (three days in the office, two days’ work from home) · Full medical, dental, and vision coverage for both teammates AND family members · Competitive pay and performance incentives · A fun, mission-focused, and collaborative team environment A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you. The Wounded Warrior Project (WWP) Impact Evaluation Specialist II plays a key role in monitoring program operational metrics, implementing evaluation plans, and developing reports that communicate program impact. This role also supports organizational priorities related to operational monitoring and outcome reporting by serving as a key point of contact for executive leaders, WWP strategic project teams, and external partners or collaborators. This role also contributes to team capacity-building by supporting training efforts and serving as a technical resource for evaluation activities. DUTIES & RESPONSIBILITIES Data Collection and Management: Lead the design and administration of surveys that assess the impact and effectiveness of WWP services. Develop new evaluation forms and survey instruments. Monitor and evaluate survey performance. Lead the development of program data collection and reporting business requirements. Serve as a point of contact for strategic projects involving new or changing data collection and evaluation objectives. Contribute to data governance efforts to help ensure the quality and consistency of program monitoring and evaluation activities. Collaborate with data governance, IT, and program teams to facilitate cross-program alignment and adherence to established data collection and reporting standards. Serve as the lead for action reports generated from data governance audits and inventory activities. Follow best practices in data collection, storage, analysis, and governance. Train new team members in these practices and promote or recommend updated guidance to enhance evaluation activities. Evaluation Planning and Implementation: Collaborate with teams to align evaluation activities with programmatic and strategic goals. Recommend key performance indicators (KPIs) to evaluate program operations and impact in support of strategic objectives and decision-making. Utilize descriptive statistics to summarize and present operational and outcome data. Ensure accurate interpretation of findings by verifying definitions and use cases for reported indicators. Collaborate with MD&I leadership and the operations specialist to develop reporting templates and guidelines for level I specialists. Ensure the timely completion of evaluation projects by maintaining clear timelines and deliverables. Monitoring and Reporting: Collaborate with impact data analysts to develop evidence-based predictions and key insights on WWP programs and services. Routinely report on progress and trends toward quarterly and annual goals. Utilize program operational and outcome data to develop evaluation reports (including visualization dashboards and written reports) that present clear visuals, key insights, and detailed program performance. Communicate actionable insights to improve and optimize the effectiveness and efficiency of services and operations. Collaborate with the MD&I operations specialist to maintain and report on MD&I operational systems. Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles. Other related duties as assigned. KNOWLEDGE, SKILLS, & ABILITIES Working knowledge of program evaluation principles and practice. Advanced experience across multiple phases of the evaluation process, including instrument and protocol design, qualitative and quantitative data collection, data management, processing, and analysis. Solid understanding of customer relationship management (CRM) or case management systems. Hands-on experience with the Salesforce platform and related products. Strong knowledge of evaluation design and methodologies, including quasi-experimental designs and survey methodology. Proficient in using survey platforms such as Qualtrics to design and administer surveys, manage survey panels, and monitor survey performance. Skilled in using data visualization tools such as Power BI to present data insights effectively. Strong analytical skills with a demonstrated ability to identify problems, analyze information, evaluate results, and implement effective solutions. Proven ability to communicate complex data and evaluation findings clearly through both oral and written communication to diverse audiences, with strong meeting facilitation skills to guide discussions and foster collaborative decision-making. Strong documentation skills. Demonstrated attention to detail and accuracy. Strong organizational and time management skills. Demonstrated ability to adapt to changing priorities and meet deadlines and deliverables under tight time constraints. High energy level. Self- starter; willing to take initiative. Demonstrated computer proficiency using Microsoft Office, e.g., Word, Excel, Outlook, PowerPoint. Unequivocal commitment to the highest standards of personal and business ethics and conduct. Mission-driven, guided by core values, and a pleasure to work with. EXPERIENCE Requirements Four years of experience in program monitoring and evaluation, business analytics, or related roles. Four years of experience generating reports and dashboards from customer relationship management (CRM) or case management software. Four years of experience using data visualization software (e.g., Tableau or Microsoft Power BI) for data visualization. Three years of experience developing and delivering reports and presentations to executive leaders. Two years of experience working with online survey platforms. Preferences Experience conducting evaluations within a nonprofit, veteran services, healthcare, or social services organization. Experience with mixed-methods evaluation projects, including the integration of qualitative and quantitative data for decision-making. EDUCATION Requirements Bachelor’s degree in business, public health, evaluation, social science or other relevant field of study. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree. Preferences None. CERTIFICATIONS & LICENSURE Requirements Ability to obtain ASIST Certification within 1 year of hire. Salesforce Superbadge: Lightning Experience Reports & Dashboards Specialist. Salesforce Associate Certification. Preferences ASIST Certification. Qualtrics CoreXM Expert Certification. WORK ENVIRONMENT/PHYSICAL DEMANDS General office environment; temperature controlled. Up to 25% travel. We recognize the success of our mission depends on the efforts of our passionate, hard-working teammates. To help teammates remain focused on the warriors and families we serve, WWP offers a comprehensive benefits package that includes; Medical/Prescription drug, Dental, Vision, Life/AD&D, Short-term Disability, Long-term Disability, and an Employee Assistance Program. WWP also offers a 401(k)-retirement plan, a competitive PTO package, Sick Leave, Family Care Leave, Paid Holidays, Birthday Holiday, Education Assistance, Teammate Wellness Program and Bereavement Leave. For Chicago, IL, and San Diego, CA Applicants: The estimated hiring range for this position is between $75,219 - $94,024 annual base salary, subject to a candidate’s combination of experience, qualifications, and credentials. This position may also be eligible for an annual performance incentive. *ca-ll #LI-HYBRID Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law. Please note: Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."