Job Results
Financial Services
Posted 3 weeks
Information Security Governance & Risk Specialist
Everbank - Jacksonville, FL 32202
InfoSec Governance & Risk Specialist The Information Security Governance & Risk Specialist job identifies and manages potential information security risks to the environment by conducting control assessments, vendor due diligence and identifying remediation action plans to mitigate cybersecurity risks. Working under close supervision, this role also supports the overall program and process execution of the supplier risk management team and business information security office to drive improvements to minimize possible risk exposure to the organization. Key Responsibilities and Duties Learns to conduct cost/benefit evaluation of cloud solutions compared to virtual private networks, dedicated hosting, and in-house solutions. Supports the technical feasibility assessment of adopting external cloud based IT platform and infrastructure services within the organization. Helps identify portions of the organization's IT platform/infrastructure with the highest potential return for cloud deployment. Supports the organization's global strategies and initiatives to enhance Information Technology plans, operations and procedures. Faces problems that are not typically difficult or complex. Explains facts, policies and practices related to the job area. Educational Requirements University (Degree) Preferred Work Experience No Experience Required Physical Requirements Physical Requirements: Sedentary Work Career Level 5IC Requirements: This role supports first‑line cyber and application risk analysis by assisting with risk assessments, control evaluations, and remediation tracking under established governance frameworks. Working with senior team members, the analyst helps ensure risk information is accurate, well‑documented, and aligned with regulatory and organizational expectations. The position contributes to effective risk reporting, issue follow‑up, and informed decision‑making while developing foundational experience in enterprise risk management and GRC processes. Posting end date - 4/24/26 Req Benefits: EverBank, N.A. is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company: Medical, dental, vision & HSA/FSA 401(k) savings Paid holidays & generous PTO Additional wellness & voluntary benefits Additional Company-provided benefit options (subject to plan terms): Tuition reimbursement Commuter Benefits Life and Disability Insurance Compensation: $70,900 - $95,900 Additional Details : EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers. The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money. VEVRAA Federal Contractor Member FDIC Notice to Job Seekers
Posted 3 weeks
Crew Leader/Driver
Verdego Landscape - Bunnell, FL 32110
We're hiring a dependable and experienced Crew Leader to oversee a small team delivering high-quality commercial landscape maintenance. This is a year-round role with seasonal snow support in winter months. What You'll Do Lead and motivate a crew of 2-3 team members on job sites Perform and oversee mowing, edging, trimming, and cleanup tasks Operate trucks, mowers, trimmers, and other landscape tools Ensure job quality, safety compliance, and timely completion Report crew hours, complete daily paperwork, and track materials Train new crew members and support field onboarding Assist with snow removal during winter season What You Bring 2+ years of landscaping or grounds maintenance experience Prior crew lead or supervisory experience (preferred) Valid driver's license and clean driving record Strong communication skills and ability to lead a team Ability to lift 50+ lbs and work in all weather conditions Reliable attendance and commitment to safety Why Join Us Competitive hourly pay + overtime eligibility Year-round work (including winter snow roles) Health, dental, vision insurance 401K with company match Paid time off and holidays On-the-job training and advancement pathways If you're ready to grow your landscape career with a supportive team and stable year-round work, we'd love to hear from you. Requirements: NA Compensation: Starting at $17.36 Additional Details : VerdeGo Landscape opened its doors in 2002 as a local plant nursery and garden center operation. In 2005, VerdeGo launched a full-service landscape design center featuring the latest trends in commercial and residential design, including installation, irrigation, landscape lighting and hardscape. The next step in our growth was adding commercial landscape installation services, backed by full-service landscape maintenance. VerdeGo has installed and proudly maintains some of Northeast Florida's premier commercial properties, in communities, retail and office environments.⯠We give new meaning to the words "Full Service"!
Posted 3 weeks
Crew Leader/Driver
Verdego Landscape - Saint Augustine, FL 32092
We're hiring a dependable and experienced Crew Leader to oversee a small team delivering high-quality commercial landscape maintenance. This is a year-round role with seasonal snow support in winter months. What You'll Do Lead and motivate a crew of 2-3 team members on job sites Perform and oversee mowing, edging, trimming, and cleanup tasks Operate trucks, mowers, trimmers, and other landscape tools Ensure job quality, safety compliance, and timely completion Report crew hours, complete daily paperwork, and track materials Train new crew members and support field onboarding Assist with snow removal during winter season What You Bring 2+ years of landscaping or grounds maintenance experience Prior crew lead or supervisory experience (preferred) Valid driver's license and clean driving record Strong communication skills and ability to lead a team Ability to lift 50+ lbs and work in all weather conditions Reliable attendance and commitment to safety Why Join Us Competitive hourly pay + overtime eligibility Year-round work (including winter snow roles) Health, dental, vision insurance 401K with company match Paid time off and holidays On-the-job training and advancement pathways If you're ready to grow your landscape career with a supportive team and stable year-round work, we'd love to hear from you. Requirements: NA Compensation: Starting at $17.93 Additional Details : VerdeGo Landscape opened its doors in 2002 as a local plant nursery and garden center operation. In 2005, VerdeGo launched a full-service landscape design center featuring the latest trends in commercial and residential design, including installation, irrigation, landscape lighting and hardscape. The next step in our growth was adding commercial landscape installation services, backed by full-service landscape maintenance. VerdeGo has installed and proudly maintains some of Northeast Florida's premier commercial properties, in communities, retail and office environments.⯠We give new meaning to the words "Full Service"!
Posted 3 weeks
Crew Member
Verdego Landscape - Saint Augustine, FL 32092
About the Role Join a team that values hard work, safety, and growth. As a Landscape Crew Member, you'll be out in the field making properties look their best through mowing, trimming, planting, and clean-up tasks. You'll work outdoors in all weather, operate professional equipment, and take pride in getting the job done right. What You'll Do Mow, edge, trim, blow, and clean commercial properties Prune trees and shrubs; plant flowers and maintain beds Use hand tools and power equipment (e.g., mowers, trimmers, blowers) Follow safety procedures and wear provided PPE Work as part of a crew with daily direction from your Crew Leader Load/unload equipment and maintain cleanliness of trucks/tools Assist with snow removal duties during winter (where applicable) What We're Looking For Experience in landscaping a plus, but not required (we provide training) Must be able to lift 50+ lbs and work on your feet for long hours Able to work in all weather (heat, rain, cold) Valid driver's license preferred (some roles may require DOT certification) Good attitude, reliable attendance, and team-first mindset Work Hours Typically Monday-Friday, 7:00 AM-6:00 PM (seasonal overtime likely) Weekend or on-call hours possible during peak season or snow events Why Join Us? Year-round work & growth potential Competitive hourly pay & snow pay (where applicable) Health, dental, vision, life insurance 401(k) with company match Paid holidays & PTO Uniforms and equipment provided Training, advancement opportunities, and a supportive team Physical Requirements Lift, push, pull up to 50 lbs regularly Walk up to 10 miles per day on varied terrain Operate gas-powered tools and ride-on equipment Stand, kneel, stoop, or bend for extended periods Work safely around vehicles, equipment, and crew members Requirements: NA Compensation: N/A Additional Details : VerdeGo Landscape opened its doors in 2002 as a local plant nursery and garden center operation. In 2005, VerdeGo launched a full-service landscape design center featuring the latest trends in commercial and residential design, including installation, irrigation, landscape lighting and hardscape. The next step in our growth was adding commercial landscape installation services, backed by full-service landscape maintenance. VerdeGo has installed and proudly maintains some of Northeast Florida's premier commercial properties, in communities, retail and office environments. We give new meaning to the words "Full Service"!
Posted 3 weeks
Community Impact Assistant
Jacksonville Jaguars - Jacksonville, FL
About the Jacksonville Jaguars The Jacksonville Jaguars are a professional football team and a member of the National Football League’s AFC South Division. The Jaguars are one of the NFL’s youngest franchises, playing their first regular season home game on Sept. 3, 1995, in Jacksonville, Fla., and have since won five division titles. The Jaguars are owned by Shahid Khan, a visionary leader whose businesses include Flex-N-Gate, Fulham Football Club, All Elite Wrestling, Bold Events and Iguana Investments. Since 2012, Mr. Khan has had a positive impact on the Northeast Florida community through his investment in the team, capital improvements to EverBank Stadium and the creation of Daily’s Place, which hosts upwards of 40 concerts a year. Through the Jaguars Foundation, the Khan Family has donated more than $38 million to many worthy causes, including in three key areas of focus: neighborhood revitalization, youth development and NFL-league-wide initiatives. The Jaguars and Iguana Investments opened the Miller Electric Center, a state-of-the-art sports performance center and home to Jaguars football operations in 2023. Over the next several years, the Jaguars and Iguana Investments will complete Phase 1 of the Jacksonville Shipyards, a revitalization of the St. Johns Riverfront which will include a Four Seasons Hotel and Private Residences, an office building inclusive of the Jaguars front office headquarters, and a modernized marina and support building, as well as begin additional projects to transform the area around the stadium into a year-round, mixed-use sports and entertainment district. In 2024, the Jaguars and the City of Jacksonville announced plans to move forward with a reimagined Stadium of the Future, securing Jaguars football in Jacksonville for generations to come, and a continuation of annual traditions of the Florida-Georgia Football Classic and TaxSlayer Gator Bowl while also opening opportunities for future Super Bowls, Final Four tournaments, college football playoffs, marquee concerts and more. The Stadium of the Future features a protective canopy, wider concourses, new communal spaces, scenic lookout decks, immersive in-bowl technology, new seating types and a public Floridian nature park. Additional details can be found at www.jaguars.com/stadiumofthefuture. We are committed to creating an environment that fosters the growth and success of a highly engaged workforce in the professional sports and entertainment. Our company culture seeks individuals who embody our core company principles: Passion, Respect, Innovation, Dedication, and Empowerment (PRIDE). Our company fosters a culture of continuous learning and a commitment to excellence, while also recognizing the significance of infusing excitement, originality, and fun into the workplace. By integrating these values and concepts, we establish a robust and dynamic work environment that upholds our vision of being a championship NFL team, an innovative entertainment company, and an exceptional community leader. Summary The Jacksonville Jaguars are committed to developing talent and interest in professional sports. An assistantship at the Jaguars will provide you the chance to explore your career interests, acquire marketable job skills while “learning the ropes” of the industry, establish professional contacts, and gain practical “hands on” experience while working at the highest level of professional sports. Jaguars assistantships offer meaningful educational work experiences designed to meet your academic and career goals. Management and staff will teach and encourage, but it’s up to you to bring an enthusiasm to learn. Through this program, you will identify learning goals and work with the Jaguars management to achieve those goals. The Community Impact Assistant is responsible for assistance with planning, logistics and activations for all Jaguars Community Impact initiatives and Jaguars Foundation activations during the 2026/27 season. Job Responsibilities Assist and support all Jaguars PREP events (11ON, Fantasy Camp, Gameday Combine, etc.) Assist and support all Jaguars Community Impact and NFL initiatives (Crucial Catch, Salute to Service, My Cause My Cleats, etc.) Assist and support all Jaguars Foundation fundraising events (5K, Cocktail Party, etc.) Game day preparation, including securing all supplies needed, preparing supplies and equipment for game day activations, moving equipment and supplies (kiosks, tables, coolers, combine stations, etc.), and returning items post-game Assist with community donations; prepare and distribute and/or mail out care packages, auction items, and other donations Manage storage spaces and inventories of various items Job Requirements Must be able to work in a fast-paced environment Experience working with youth in sports programs Good standing driving record and current driver’s license Able to lift up to 50lbs or more Comfortable leading and speaking to large groups of youth and adults Basic knowledge of football strategy and skill fundamentals Basic social media skills and serve as department’s backup photographer Well organized and able to multitask Strong communication skills, including writing Proficient in the Microsoft Office suite Other Details Term: June 2026 – February 2027 Part-time, temporary: 29 hours per week Applicants must be available to work on-site in Jacksonville, Florida for the entirety of their seasonal employment. Chosen assistants are responsible for personal accommodations, such as local housing and transportation. Assistantships at the Jaguars are paid positions. View http://www.jaguars.com/careers/ to learn more about what it means to be a part of the Jaguars team! Applications are being accepted online only. Please do not call to apply for this position. Please provide complete information. An incomplete application may affect your consideration for this position. The Jacksonville Jaguars are committed to a policy of equal employment opportunity and will not discriminate against an applicant on the basis of race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, rules, or legal requirements. By submitting this application, you understand that you may be subject to a pre-employment drug test. You certify that the information in your application is true, correct and complete. You authorize the Jaguars and its representatives to contact your prior and current employer and other references and all others for purposes of confirmation of the information you have provided. You understand your application is subject to, among other things, your eligibility to work in the United States. Any personal data (including any sensitive personal data) that you provide to the Jaguars as part of the recruitment process and/or otherwise for potential employment may be held and processed for the purposes of your registration, application and potential selection and in connection with any subsequent employment or placement at the Jaguars or any of its affiliates. That data may be retained and further processed for the purposes of matching your skills and qualifications to future positions, identifying you as a potential candidate for future positions, to inform you of future positions and analytics in respect of who applies for positions with the Jaguars. If you are selected for the opportunity for which you apply, your personal data may be used for the purposes of entering into a relationship with the Jaguars, including sending you correspondence or general information relating to the employment relationship. Your personal data may be disclosed to Jaguars affiliates and to third-party organizations providing services to the Jaguars. Your personal data will be retained in accordance with the Jaguars document retention policies and applicable laws.
Posted 3 weeks
Transportation Supervisor
Darling Ingredients - Starke, FL 32091
Job SummaryThis position will be responsible for supervising designated drivers. Essential Duties/Responsibilities:Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. • Ensure that all required driver training is accomplished within the established time parameters.• Determine additional training needs for assigned driver staff.• Facilitate training activities for both new and existing driver staff.• Conduct periodic reviews and audits of driver activities to ensure compliance with Company policies, rules, regulations, and expectations.• Provide oversight and follow-up on all daily work assignments for assigned driver staff and ensures that the necessary resources are available to accomplish excellent customer service in compliance with Company standards and agreements. Ensure compliance with DOT rules and regulations. Work closely with the appropriate Territory Supervisor or Account Executive to address/resolve any service-related issue that may arise within the designated geographical area in a timely and acceptable manner. • Responsible for scheduling for the drivers assigned to the designated geographical area and coordinating for back up.• Coordinate equipment repairs with truck shop personnel.• Responsible for safety and compliance for drivers assigned to the designated geographical area. All units operating properly Excellent equipment use and utilization Availability of drivers' Hours of Service and related follow-up Route integrity. Ensure drivers operate in compliance with all Federal, State, Local, and Company regulations / policies and procedures. Assists Safety Point of Contact in the conduct of accident investigations, reporting, follow-up and discipline, if necessary, in accordance with Company policy. • Maintain / monitor reports and data entry related areas to ensure performance of assigned driver staff is meeting established Company expectations.• Keep management advised of all performance related issues and recommend solutions.• Daily supervision of designated employees to include routine coaching and counseling.• Responsible for continuous process improvement for the assigned areas.• To be effective, communicate both internally with management, employees, supporting staff, and external customers.• Expected to perform other duties as assigned. Minimum Qualifications: • Basic computer skills and knowledge of various applications is required (MS Office Products)• Must demonstrate knowledge of the designated service area.• Must demonstrate knowledge of Federal/State DOT regulations, OSHA, HAZMAT, and other relevant governmental and industrial standards and policies.• Must demonstrate the ability to prioritize projects and meet established deadlines.• Must demonstrate good interpersonal and verbal/written communication skills.• Must demonstrate the ability to analyze situations appropriately and to pursue an effective course of action.• Must have an excellent work and safety record.• Must consistently meet or exceed established goals and objectives Preferred Qualifications:• CDL preferred but not required. The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Darling Ingredients. Darling Ingredients is an equal opportunity employer and gives consideration to qualified applicants without regard to race, color, creed, religion, age, pregnancy, sex, sexual orientation, gender identity, national origin, genetic information, physical or mental disability, military service, protected veteran status, or any other characteristic protected by applicable federal, state and local law. Know Your Rights: If you would like more information, please click on the link and paste into your browser: https://www.eeoc.gov/poster
Posted 3 weeks
Business Intelligence/Data Analyst I, FIS University Program
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Associate Development Program (Full Time Hire) Job Description Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in inclusivity and belonging, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS? Join the 2026 FIS University Program! As a full-time employee in the FIS University Program, you will have the opportunity to participate in team projects, community service activities, professional development seminars, and work with a team that is invested in your growth, development, and success, including bi-annual performance connects with your manager. This two-year full-time program has start dates in January, March, June, and September with a dedicated “Learning Week” where you will: Learn how to work within a corporate environment Learn about the exciting world of Fintech and the role FIS plays Hear from FIS leadership about their journey and participate in senior leader networking opportunities Build a network of your peers from across the organization This position is for a June 2026 start. About the Role This is an early‑career role for someone passionate about data, AI, and people strategy. As part of the FIS University (FISU) Full‑Time Program, this role offers hands‑on experience at the intersection of analytics and Human Resources, with exposure to how workforce data and AI‑enabled insights shape decisions across a global organization. You will work on real‑world, high‑impact analytics initiatives, including the development and optimization of enterprise dashboards, advanced workforce cost modeling, and scenario planning that directly inform leadership decision‑making. You will complete 6–8 month rotations across key areas of the People Office, contributing to real workforce initiatives while building a strong foundation in people analytics, planning, and data strategy. This role is ideal for someone curious, analytical, and motivated by the impact that data can have on organizational outcomes. About The Team This role sits within the People Analytics & Workforce Planning team in The People Office (TPO). The team designs and delivers analytical insights that support enterprise‑level talent strategies, workforce planning, and organizational health across FIS. The team partners closely with leaders across TPO and the broader business to: Enable data‑driven workforce planning and capacity decisions Deliver scalable dashboards and analytics used by leaders globally Support strategic initiatives across talent acquisition, compensation, benefits, learning, and systems Advance FIS’s data and AI strategy within the People Office You’ll work alongside analysts, workforce planners, and product partners who are focused on turning complex people data into clear, actionable insights that inform how FIS hires, develops, and supports its workforce. What You Will Be Doing Supporting various People Office team’s analytics and reporting needs including: Talent Acquisition, Compensation, Benefits, HR Systems, and Learning Analyze workforce and people data to uncover trends and insights related to hiring, retention, mobility, skills, and capacity planning. Build and maintain dashboards, reports, and analytical models using SQL, Python, and Power BI. Support workforce forecasting, scenario modeling, and planning efforts that inform business and HR decision‑making. Partner with stakeholders to translate business questions into clear, data‑driven insights and recommendations. Contribute to initiatives that advance data, AI, and analytics strategy across the People Office. Develop strong storytelling skills by presenting insights through clear visuals and concise narratives. What You Bring Bachelor’s degree in Analytics, Data Science, Business, Economics, HR, Statistics, Computer Science, or a related field. Strong interest in data, analytics, AI, and human resources. Experience or academic exposure to SQL, Python, and/or Power BI. Fluent in English; Strong written and verbal communication skills, with the ability to explain insights clearly Ability to work with complex datasets and implement consistent, well‑structured analytical logic Curiosity, adaptability, and a strong desire to learn in a fast‑paced environment Ability to work independently and collaboratively within a team Bonus If You Have Exposure to people analytics, workforce planning, or HR data through internships, coursework, or projects. Experience working with HR systems (e.g., Workday) or large, complex datasets. Familiarity with forecasting, statistical analysis, or data visualization best practices. Interest in how AI and automation can enhance workforce insights and decision‑making. A passion for using data to improve employee experience and organizational outcomes. What We Offer You Competitive salary and excellent benefits The chance to work on some of the most challenging, relevant issues in financial services & technology A broad range of professional education and personal development possibilities – FIS is your final career step! Time to support charities and give back to your community A work environment built on collaboration, flexibility, and respect Student Loan Repayment Program: FIS will PAY OFF participants’ undergraduate loan balance over 10 years of service! Eligibility starts after one year of tenure in the program. The benefit applied to undergraduate student loans for US-based degrees and must be in the employee’s name. *Current and future sponsorship are not available for this position* #FISUJUNE2026 Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Analyst II, Implementation
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS? About the team: We are currently looking to add to our team of Implementation-Conversion Analysts. As an Implementation-Conversion Analyst, you will be the face of FIS, working closely with our clients as they implement our solutions as we change the way the world banks. In this role you will be applying multi-discipline skills to managing multiple client onboarding or migration projects at the same time. This requires you to apply some project management skills, business analyst skills, and strong soft skills with multiple stakeholders within the client’s team and internally at FIS. About the role: You will examine project delivery requirements, configuration forms, digital experience integration specifications (including APIs), review operational needs, configure fraud prevention applications, and train our customers to deliver a successful project. To be successful in this role, you will need to be adaptable, flexible, and willing to take initiative. We need individuals that will be problem solvers and drive creative solutions to meet the needs of our clients when answers to problems are not immediately clear. Please note: this is a full-time position with a required hybrid schedule in the location posted. Current and/or future sponsorships are not available for this role. What you will be doing: At minimum, you will be responsible for the following: Reviewing project intake documents, client requirements and planning for successful project execution Verifying financial institution information like BIN data, branding logos/card art, application configuration specifics, privacy disclosures and more Updating multiple FIS systems with required information Configuring the financial institution’s application FIS systems Partnering with external digital banking integrators to deliver a unified card fraud prevention experience Updating internal tracking systems like ServiceNow and Planview What you will need: Prior experience in banking, finance, fintech, operations Experience in Microsoft Office Suite Ability to manage multiple competing deliverables with differing delivery Strong soft skills The ability to translate client requirements to technical specifications, and then explain these requirements to internal stakeholders Bonus if you have: Payments networks, issuing, debit or credit card experience Familiarity with ServiceNow ticketing system Familiarity with card fraud mitigation, card switches, other back-end card systems like gateways/processors/acquirers Planview experience for timekeeping and project management What we offer you: At FIS, you can grow your career as far as you want to take it. Here’s what else we offer: • Opportunities to make an impact in fintech • Personal and professional learning • Inclusive, diverse work environment • Resources to give back to your community • Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Customer Experience Research Analyst
Global Payments - Jacksonville, FL 32202
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. This position is not eligible for sponsorship, including OPT. Candidates must be a US Citizen or Green Card Holder Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology‑centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs, and bring your expertise to a dynamic team, then Global Payments is for you. If it's in your nature to work with passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together. Summary of This Role We’re ready to take our Voice of the Customer (VoC) capabilities to the next level and this role is central to making that happen. The CX Research & Modeling Analyst will be a technical owner and architect of our AI enterprise text analytics program within Qualtrics Engage / XM Discover. You’ll use natural language processing (NLP) and machine learning to build rule‑based topic models, tagging structures, and sentiment intelligence that turn unstructured customer feedback into consistently organized, accurate, and actionable insights across a diverse, multi‑line business. This is an exciting opportunity to design from the ground up. You’ll work closely with CX researchers, analysts, and business stakeholders to understand customer needs, uncover pain points, and support the systems that help improve satisfaction, loyalty, and long‑term retention. While others create dashboards and executive insights, you’ll build the foundation that makes those insights possible. If you love working with technology to solve complex problems, organize data, and build scalable systems that elevate the customer voice, this role is the engine behind that mission. Reports to: Manager, CX Research, Operations & Design Location: Hybrid role, requiring 3 days in office at any Global Payments location in the U.S. What Part Will You Play? Create the design and optimization of text analytics models in Qualtrics Engage / XM Discover, with a focus on rule‑based topic modeling, taxonomy development, sentiment, effort, emotion, and tagging standards. Build scalable frameworks across multiple business units, ensuring consistency, clarity, and alignment within a complex and growing VoC landscape. Develop and maintain taxonomy and governance, including naming conventions, rulesets, documentation, and quality controls that keep our programs aligned across teams. Ensure the accuracy and integrity of classification by regularly performing model audits and ongoing maintenance to improve model capture and precision rates. Collaborate with other members of the CX team to make sure models reflect the real experience of our customers and support key measures like NPS, CSAT, CES, Exit Survey responses, and at‑risk behavior indicators. Partner with business stakeholders to understand their needs, gather domain knowledge, and ensure text analytics structures appropriately support product, service, and experience priorities. Own project timelines and execution for text analytics development across different business units, ensuring timely updates and alignment with rollout plans. Support the broader CX team on select research projects such as journey mapping, qualitative interviews, or deep‑dive analysis. Create and maintain clear documentation that enables others to understand the structure, purpose, and application of models and taxonomies. What Are We Looking For in This Role? Minimum Qualifications 2+ years of experience in text analytics, customer experience or Voice of the Customer analytics, or similar roles. Hands‑on working expertise in Qualtrics Engage, XM Discover, Medallia, or similar software, including building rule‑based topic models, tagging structures, and taxonomy frameworks. Working knowledge of natural language processing (NLP) principles and the role of machine learning in text classification, topic modeling, and sentiment analysis. Strong understanding of CX metrics and surveys such as NPS, CSAT, CES, Exit Surveys, and how these relate to customer behaviors and business outcomes. Ability to gather stakeholder input, understand business context, and translate feedback into structured model updates. Solid proficiency with Microsoft Excel and comfort with the broader Microsoft toolset. Familiarity with basic research methodologies, such as survey design principles or bias mitigation, to ensure models reflect sound measurement practices. Strong project management skills, able to manage concurrent timelines and deliver predictable execution in a fast‑moving environment. High attention to detail with a systems‑thinking mindset; able to organize complexity into clear, repeatable structures. Bachelor’s degree in a related field (e.g., Business, Data Analytics, Information Systems, Psychology/Sociology) or equivalent experience. Preferred Qualifications Experience in Payments, FinTech, and/or POS systems, particularly supporting SMB customers. Background in designing or governing enterprise-level taxonomies or text analytics structures across multiple business units. Exposure to call center or chat‑based CX feedback (even if not hands‑on experience building models). Familiarity with mixed‑methods CX research processes such as journey mapping, qualitative interviewing, or thematic coding. Ability to connect customer signals to business implications with a practical, realistic view of what the organization can act on. Comfort partnering with BI or data teams; familiarity with basic data modeling concepts. Benefits Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/ $50,000 - $60,000 The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. Equal Employment Opportunity Global Payments is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. #LI - Hybrid Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].
Posted 3 weeks
Client Executive, VP
Citi - Jacksonville, FL
Job Req Id: 26955359 Location(s): Jacksonville, Florida, United States Job Type: Hybrid Posted: Apr. 21, 2026 Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Issuer Services business delivers bespoke capital market transaction services to a wide variety of clients including banks, corporations, lawyers and governments around the world. Specific transaction services are delivered in connection with Corporate Debt, Structured Finance, M&A, Project Finance, Restructuring and Depositary Receipts. Issuer Services is a global business with offices located in the U.S., Mexico, Brazil, UK, Ireland, Germany, Dubai, Korea, Hong Kong, India and Singapore. This position is available within the Issuer Services – Agency and Trust (“A&T”) business located in Jacksonville, FL. In this role you will be responsible for managing various workstreams within the Client Services team, including directing new account implementations, investments, and managing relationships with internal and external partners to ensure seamless and efficient product delivery. A key objective of the role is to engage in process development for future state solutions and automation to provide a best-in-class client experience. The role will have a focus on developing sales and service distribution data, account and investment systems, data management, and processing support of new client implementations. RESPONSIBILITIES: This Client Executive role supports the daily functionality and process flow development within the account and investment scope, agreeing to and tracking business priorities, and incorporating regulatory and compliance requirements. Sales/service distribution data optimization: Data (internal/external) acquisition and mining for enhanced prospecting, wallet acquisition and service experience. Account and Investment Activity Support: Handling increased volume in new account capabilities and managing existing account and investment activities. Data Management and Reconciliation: Performing regular updates to product system records and ensuring accurate reconciliation with core systems, especially for critical strategic wins and sustained volume increases. Developing and providing ongoing resources to facilitate workflow changes and seamless integration with new Issuer systems and emerging bank platforms and serves as product implementation ambassador within user community. Ensure processes remain aligned to the product vision, business priorities and corresponding roadmap to delivery. Works in close co-ordination with Technology, Business Managers and other stakeholders to fulfill the delivery objectives. Partners with senior team members and leaders and a widely distributed global user community to define and implement solutions. Liaise with Sales and Transaction Management team to execute delivery of service across Agency and Trust products and client transactions. Interacts with business managers and technology to understand their long-term vision, discuss industry trends, and incorporate them into the solutions strategy. Focuses on controls and governance, including supporting the business on internal and external audit responses and assisting compliance teams with consent orders and correct action plans. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Assist with enabling AI to bring faster insights to decision makers, creating efficiency in operational processes, enabling Sales and Management with intelligence and opportunities backed by data. QUALIFICATIONS: Minimum 4-8 years of experience in the financial industry, in a position with a client facing team. Basic knowledge of Agency & Trust products. Detail oriented, intellectual curiosity, analytical and conceptual thinker with strong organizational skills Proactively seeks and develops enhancements based on future state mindset Ability to build networks and relationships internally and externally Comfortable with performing data investigations that require a high degree of accuracy with tight timescales Ability to structure and break down problems, develop solutions, and drive to results Ability to collaborate and clearly communicate with team members of an organization Experience supporting large cross functional initiatives Generation of reports and presentations for management Strong interpersonal skills related to client interaction, and internal team interactions Proficient with Excel, Word, PowerPoint and general computer skills Experience with utilizing account management systems, and other internal management systems/policies Strong written and verbal communication skills Excellent work ethic, self-motivated EDUCATION: Bachelor’s / University Degree required. - Job Family Group: Institutional Sales - Job Family: Investor Sales - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $79,120.00 - $118,680.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: May 05, 2026 - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.