Job Results
Financial Services
Posted 1 hour
Cloud Engineering Lead –SENIOR VICE PRESIDENT
Citi - Jacksonville, FL
About the Opportunity Are you a seasoned technology leader with a passion for building cutting-edge enterprise products and a hands-on approach to engineering? Join Citi's Cloud Technology Services (CTS) team and be part of our commitment to transform Citi technology leveraging game-changing Cloud capabilities to drive agility, efficiency, and innovation. We're providing our businesses with a competitive edge by leveraging public cloud scale and enabling new infrastructure economics. As the Cloud Engineering Lead – Public Cloud Observability - SVP you will play a pivotal role in shaping and executing our public cloud strategy. You will be part of a team that continues to deliver big! From building cloud base High Performance Compute (HPC) platform to run huge risk calculation, enabling Citi to leverage GenAI at scale, all the way to enabling payments solutions, this team is at the forefront of innovation. What You’ll Do Lead the Charge: own the Public Cloud Foundations – Observability strategy and its execution, enabling Citi's secure and enterprise-scale adoption of public cloud. You will provide technical authority for all foundational services. Build and Inspire: lead and grow a team of deeply technical cloud specialists and full-stack software developers, fostering a culture of innovation and collaboration. Innovate and Automate: drive client satisfaction and business value by identifying and developing process improvement and automation initiatives. Partner and Collaborate: establish partnerships across the broader Citi technology landscape to align with business growth initiatives and priorities. Engineering Excellence: define measurable success criteria and routinely assess service availability and reliability. Champion Compliance: drive compliance with applicable standards, policies, and regulations, always assessing risk with Citi's reputation, clients, and assets in mind. Who You Are You are a talented leader with a proven track record of engineering leadership, a deep expertise in public cloud, and a passion for engineering best practices. You have: 10+ years of relevant experience in an Engineering role with commensurate experience in people management. Cloud Engineering Expertise: A deep understanding of public cloud services adoption at scale. Expert-level understanding of AWS/GCP Observability across: Proficiency in working with cloud-native APIs from AWS (e.g. AWS Config, CloudWatch) and GCP (e.g. Cloud Asset Inventory, Cloud Monitoring) Experience with Python to automate API integrations and data workflows Experience working with structured data pipelines (e.g. JSON ingestion, normalization, tagging, enrichment) Experience with container technologies (Docker) and Kubernetes platforms (e.g. EKS, GKE, OpenShift) Experience integrating inventory data with CMDB platforms Familiarity with NoSQL databases Infrastructure as Code (IaC) Hands On Expertise: demonstrable experience with the following: Programming Languages: Python and Go. CI/CD: Terraform, Harness, Tekton, Jenkins, etc. Testing Automation: Terratest, Cucumber, PytestBD, AWS Fault Injection Simulator (FIS), Chaos Mesh, etc Experience deploying and operating infrastructure on at least one major cloud platform (AWS, GCP) Agile and DevOps Mindset: familiarity with Agile Development, DevOps, and SRE practices. Adaptability: demonstrated ability to quickly learn new technologies and adapt to changing project requirements Strategic Thinking: experience evaluating complex requirements and rationalizing them into a consistent service offering. Excellent communication: the ability to effectively communicate technical concepts to both technical and non-technical audiences. Leadership Experience: a proven track record of managing a diverse, inclusive, and high-performing Engineering team. Education: Bachelor’s degree/University degree or equivalent experience - Job Family Group: Technology - Job Family: Systems & Engineering - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $141,440.00 - $212,160.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: Nov 12, 2025 - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
Posted 1 hour
Registered Wealth Investment Services Associate
Citi - Jacksonville, FL
The Intermediate Associate Telesales Representative is a Client Service and Sales support position, fully responsible for servicing and supporting internal and/or external clients primarily through inbound and outbound phone calls and adhering to Know-Your-Customer (KYC) and Anti-Money Laundering (AML) procedures for Citi’s Investment and/or Banking clients. Position is responsible for providing best in class service on Banking and/or Investment inquiries, and ensuring risk is prudently managed. Responsibilities: Fully accountable for servicing and supporting Citi’s Investment and/or Banking clients. Able to clearly articulate business value proposition, matching clients with the correct set of products and services. Directly responsible for providing timely responses to client service requests, received via telephone or email. Provides exceptional support and issue resolution– all client issues will be owned end to end by the associate and will be treated with a closed loop process. Handles all inquiries/requests related to banking and /or investment operations – including placing unsolicited securities trades (Series 7 & 63 required). Ensures customer claims and complaints are handled in accordance with FINRA and firm policy. Ensures that KYC/AML and other compliance norms are strictly adhered to. Builds a rapport with clients; utilizes Salesforce regularly for communication of issues/tasks/opportunities. Builds a rapport with back-office staff and seek out highest level of support from those teams. Provides timely feedback to senior management to identify client pain points and barriers to exceptional service; offers suggestions on process improvement. Responsible for responding to client requests for investment products, referring clients to Financial Advisors, if requested. Accountable for identifying prospective clients interested in becoming new clients. Responsible for executing specific client contact campaigns as defined by Sales Management/Segments. Responsible for proactively contacting clients to identify needs and deepen relationships. Complete all required trainings pertaining to the function in a timely manner. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 2-5 years of experience in Client Service and/or Sales within financial services (banking, insurance, investments) preferred. Prior work experience in a related job that would provide a comprehensive understanding of activities, policies, procedures, and concepts of the work area. Understanding of multiple products across business lines combined with exceptional networking and relationship building skills. Excellent verbal and written communication skills. Ability to communicate at a professional level. Positive and can-do attitude. Excellent people skills and ability to work in a team environment. Capable of working independently within established procedures and make decisions without manager approval. Able to perform multiple functions with a high degree of accuracy. Strong desire to create a top-notch client experience with every client every day. Open to receiving feedback on a frequent basis, continuous feedback will be crucial to the success of the team. Ability to support a diverse array of products and services. Knowledge of Microsoft Office (Excel, Outlook, and Word) preferred. US Registered FINRA Series 7 & 63 Required. In addition, Series 66/65 preferred Education: Bachelor’s/University degree, Master’s degree preferred - Job Family Group: Consumer Sales - Job Family: Telesales - Time Type: - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $62,620.00 - $87,380.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: Nov 11, 2025 - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
Posted 1 hour
Branch Manager – Greater Volusia
Wells Fargo - Palm Coast, FL
Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us! About this role: Wells Fargo is seeking a Senior Branch Network Management Trainee (SAFE) for National Branch Network as part of the Consumer, Small and Business Banking division. This is an interim non-exempt position. Successful completion and certification of the Branch Manager Readiness program is a pre-requisite to transition into a manager role, based on branch vacancy. Employees who are currently in an Associate Branch Manager (ABM) or Branch Manager (BM) role with Wells Fargo at the time of hire will not participate in the Branch Manager Readiness program. Our Branch Managers are responsible for leading, managing and developing a diverse team of direct and indirect reports, creating a culture that fosters engagement and generates commitment and accountability to business outcomes. Successful Branch Managers are able to lead a highly defined customer engagement process, coaching to specific behaviors that lead to an enhanced customer experience and drive growth in the business, while also driving accountability for operational excellence. This involves executing policies and procedures in alignment with applicable regulations, as well as audit and escalation procedures, and managing the allocation of people and financial resources for the branch. In this role you will: Coach, develop and build a high performing team to execute on business strategies, achieve results, and drive growth of the business; This includes coaching bankers to engage customers to understand their needs and work proactively to build relationships and help customers succeed financially Resolve low to moderately complex issues regarding the customer and employee experience, risk, and growth of the team and the business to meet Branch Network business objectives Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience Mentor and guide talent development of direct reports and assist in hiring talent This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below Required Qualifications: 4+ years of banking, financial services, or Branch Network experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 2+ years of leadership experience Desired Qualifications: Management experience including hiring, coaching, and developing direct reports Ability to build and inspire a team where adaptability, collaboration, and accountability to performance are critical to success Ability to analyze performance, understand strengths and opportunities, and execute a plan that empowers employees to achieve business objectives Exercise independent judgement and critical thinking skills to manage time, prioritize, and delegate tasks in a complex, fast-paced environment Experience and knowledge in coaching across customer segments, including affluent, high net worth, and small business Experience building and maintaining effective relationships with customers, internal partners and within the community Extensive experience in asking questions and identifying complex financial needs in order to provide relevant options to customers Ability to lead a team to influence, educate, and connect customers to technology and share the value of digital banking Knowledge and understanding of banking industry laws and regulations, compliance controls, risk management and loss prevention Ability to interact with integrity and professionalism with customers and employees Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting, or military experience working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting Job Expectations: Ability to work a schedule that may include most Saturdays Ability to travel in assigned geography up to 50% of the time during the first 6 months, depending on location This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary This position is not eligible for Visa sponsorship Posting End Date: 10 Nov 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Posted 1 hour
Personal Banker – South Mandarin
Wells Fargo - Jacksonville, FL 32223
Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us! About this role: Wells Fargo is seeking an Associate Personal Banker (SAFE) for our National Branch Network as part of the Consumer, Small & Business Banking division. Learn more about the career areas and business divisions at wellsfargojobs.com. In this role you will: Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications Receive direction from managers and exercise judgement within defined policies and procedures Develop understanding of bank products and services to connect to customers' needs Interact with customers to demonstrate care and build relationships Provide appropriate options for bank products and services to customer Refer customers' financial needs to other bankers and partners as needed This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below Required Qualifications: 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Customer service focus with experience handling complex transactions across multiple systems Experience proactively engaging with customers through outreach via phone or email Ability to educate and connect customer to technology and share the value of mobile banking options Ability to help customers succeed financially by offering introductions to additional team members as appropriate Experience working with others on a team to meet customer needs Experience fostering and developing strong customer relationships Ability to build strong relationships with internal partners Ability to follow policies, procedures, and regulations Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss Ability to interact with integrity and professionalism with customers and team members Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues Support customers and employees in resolving or escalating concerns or complaints Job Expectations: Ability to work a schedule that may include most Saturdays Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website (http://fedregistry.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary This position is not eligible for Visa sponsorship Posting Location(s): 12222 San Jose Blvd JACKSONVILLE, FL 32223-0742 Posting End Date: 10 Nov 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Posted 1 hour
Personal Banker – Reedy Branch
Wells Fargo - Jacksonville, FL 32256
Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top three - making us the #1 financial services employer - on the 2025 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us! About this role: Wells Fargo is seeking an Associate Personal Banker (SAFE) for our National Branch Network as part of the Consumer, Small & Business Banking division. Learn more about the career areas and business divisions at wellsfargojobs.com. In this role you will: Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications Receive direction from managers and exercise judgement within defined policies and procedures Develop understanding of bank products and services to connect to customers' needs Interact with customers to demonstrate care and build relationships Provide appropriate options for bank products and services to customer Refer customers' financial needs to other bankers and partners as needed This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below Required Qualifications: 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Customer service focus with experience handling complex transactions across multiple systems Experience proactively engaging with customers through outreach via phone or email Ability to educate and connect customer to technology and share the value of mobile banking options Ability to help customers succeed financially by offering introductions to additional team members as appropriate Experience working with others on a team to meet customer needs Experience fostering and developing strong customer relationships Ability to build strong relationships with internal partners Ability to follow policies, procedures, and regulations Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss Ability to interact with integrity and professionalism with customers and team members Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer/leadership reporting Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues Support customers and employees in resolving or escalating concerns or complaints Job Expectations: Ability to work a schedule that may include most Saturdays Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) website (http://fedregistry.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary This position is not eligible for Visa sponsorship Posting Location(s): 10950 Baymeadows Rd JACKSONVILLE, FL 32256 Posting End Date: 10 Nov 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Posted 1 hour
Product Support Representative Senior
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Job Description The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovations that advance the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS? About the role: As a Product Support Representative Senior, you will be responsible for providing Level 1 & 2 support for FIS Integrity software and solutions for our customers throughout the Americas region. The person in this position will be responsible for providing primary functional support for a number of FIS Integrity clients and will act as a Level 2 senior resource for the highly specialized, experienced, functional support team. In addition, this role will be responsible for customer relationship management with key clients by conducting regular status and customer care meetings and, where applicable, implementing service improvement plans. A key performance function of this position is to build and maintain customer satisfaction. Please note: This is a full-time role with a required hybrid schedule in the location posted. This position may be required to work shifts outside of normal business hours. In addition, some support issues may require work to continue beyond assigned shift hours. Current and/or future sponsorships are not available for this role. What you will be doing: 1. Acknowledge and maintain ownership of assigned support tickets from inception through to closure Proactively monitor Service NOW ticketing system for incoming support requests Update tickets accordingly to reflect work is in progress, ensuring SLAs are adhered to Work closely with customers to investigate and analyze incidents. Actively troubleshoot issues to determine root cause and resolution. Work closely with internal cross functional teams where Level 2 or 3 support is required Document client correspondence throughout ticket progress Ensure assigned tickets are monitored and reviewed ensuring status is updated at all times Maintain active communication on the status of open issues with customers and participate in customer status calls with other team members 2. Assist with in-house testing and validating patches, configuration changes and other solutions provided by development teams to validate recommended resolution of specific client incidents 3. Provide Level 2 functional support for the Integrity team Actively manage and coordinate high priority and critical incidents Detailed analysis and troubleshooting of complex functional issues 4. Maintain awareness of customers’ level of satisfaction and escalate to management accordingly Act as team leader senior management. Work on ad-hoc special projects as designated by management Provide mentorship for associate level employees Conduct internal training sessions for other team members Assist with troubleshooting and knowledge transfer for team members, particularly with respect to technical functions such as database queries, Crystal reporting, Enterprise Solutions interfaces, etc. Prepare training materials for client Teams calls and host Teams calls as applicable Understand FIS’s SLA obligations to its customers and ensure adherence thereto as it pertains to assigned tickets Maintain relevant customer data such as contact information, core products and modules, and product version information for assigned clients What you will need: Experience with various types of interfaces and understanding of workflows Technical knowledge of server configurations, functional installations and interfaces Understanding of relational databases (SQL Server) and ability to develop SQL queries and update scripts Experience with customer support or service management software Experience with remote communication and support tool Added bonus if you have: Prior banking or finance related experiences a plus; personal banking experience preferred Knowledge of FIS products and services CTP Certification an advantage What we offer you: At FIS, we hire the best. In return, you receive exceptional benefits including: • Opportunities to innovate in fintech • Tools for personal and professional growth • Inclusive and diverse work environment • Resources to invest in your community • Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 1 hour
Project Coordinator, Professional Services
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the role: You’ll use best-in-breed PM tools to help us deliver products that will change the world of fintech. This will include supporting the project or program manager with implementation, upgrade or enhancement projects in the retirement line of business. Additionally, you may project manage smaller projects. What you will be doing: Assisting assigned Project Manager or Program Manager with coordination of day-to-day project delivery, management of project financials and drive client relationship management for assigned FIS client. May be assigned to project manage smaller client projects. Plans and coordinates all aspects of projects from initiation through delivery. Develops, defines and executes project plans, project scope, activities, schedules, budgets and deliverables. Identifies needed resources for projects, defines and assigns major project roles. Creates project charters to identify project scope, critical success factors, risks, etc. Manages the project work plan and holds the team and project resources accountable to variances in budget and hours. Possess thorough understanding of estimation, letters of agreement, master service agreements, staffing model, average bill rates and cost structure by level. Interacts with sales, systems engineering, product development, and other members of cross-functional teams. Oversees schedules and budgets to ensure goal attainment. Ensures requirements for internal technology projects align to operational standards. Develops alternate requirements or document exceptions as appropriate. Coordinates activities and tasks among project team members, other internal departments and client or vendor/subcontractor organizations as needed to meet project goals and ensure project completion is on schedule, within budget constraints and of the appropriate quality standards for the project scope. Manages project risks, issues/problems and activity progress to ensure project goals, e.g., deadline, scope and quality are achieved. Assists with problem resolution or risk mitigation as needed. May include managing the customization of base products to meet client requirements, system integration with other FIS or third-party products or consulting projects and engagements. Delivers informational and decision-seeking presentations to technical and business groups in FIS and/or in client organizations. Identifies project management coordination process gaps or areas for improvement, recommends and implements solutions. May work at client sites from time to time requiring some travel. What you will need: Working knowledge of project management standards, processes, procedures and guidelines Knowledge of the industry project management best practices, e.g., Project Management Body of Knowledge (PMBOK) Proficient skill in the use of project management software to manage projects, e.g., MS Project and auxiliary tools, such as earned value database, audit tools, project repository, including risk, issues and action items database, SLIM Estimate, Metrics and Control, PlanView, Platinum Process Continuum Demonstrated skill in managing project budgets and timelines Excellent analysis, problem-solving, team, conflict management and time management skills Excellent verbal and written communication skills Ability to interact effectively with executive level clients Ability to set clear expectations, manage team performance and build high morale among team members Ability to maintain confidentiality and carry out assignments that are sensitive in nature Added bonus if you have: Knowledge of various types of IT project methodologies and life cycles, e.g., conversions, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation and the correct project application Knowledge of standards relevant to the software industry, e.g., ISO, CMM, Six Sigma Knowledge of financial services industry Knowledge of company’s products and services What we offer you: At FIS, you can learn, grow and make an impact in your career. Our benefits include: Flexible and creative work environment Diverse and collaborative atmosphere Professional and personal development resources Opportunities to volunteer and support charities Competitive salary and benefits #LI-MA13 FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $63,200.00 - $103,010.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 1 hour
Lead Fraud Control & Data Analyst
VyStar Credit Union - Jacksonville, FL 32202
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Lead Fraud Control & Data Analyst ACCOUNTABILITY STATEMENT The Lead Fraud Control & Data Analyst primary role is to lead the development, maintenance and support the business analytics intelligence platforms across all fraud business units. This includes both investigations and plastics departments for fraud metrics. The Lead Fraud Control & Data Analyst acts as the data steward ensuring the accuracy of Consumer Lending data with the highest level of confidence. In collaboration with business process owners and LOB, the Lead Fraud Control & Data Analyst is responsible for analyzing transactions patterns and fraud trends across all channels. The goal is to develop effective fraud detection and prevention strategies based on fraud types within member segments. The analyst will also lead the identification, design, development, and implementation of business solutions, prioritizing efficiency gains with automation. Accountability extends to advancing operational processes, fostering a data-driven environment, and contributing to the overall excellence of fraud detection and measurements through strategic data management. ESSENTIAL RESPONSIBILITIES Project Management and Leadership: Lead the development and implementation of data & systems projects including defining the project’s objectives, delegating task to supporting team, setting and managing project timelines and ad-hoc investigations such as regulatory exams or SWOT analysis. Provide guidance and mentorship to junior analyst(s) on the team. Strategic Planning: Work closely with leadership and management team to identify opportunities for leveraging data to drive business goals and objectives. This involves identifying key performance indicators (KPIs), developing data-driven strategies, and providing insights to support decision-making around long term and short-term initiatives. Advanced Data Analysis: Conduct complex statistical analysis on predictive modeling techniques to detect, improve fraud reduction controls, report building and change impacts. Data Governance and Quality Assurance: Work closely with the Data Governance team to establish data governance frameworks and ensure quality and integrity of reported fraud data, trends or suggest controls that are compliant with regulatory requirements. Cross-functional Collaboration: Collaborate closely with stakeholders from various departments within the credit union, including IT, Marketing, Finance, Lending, Payments and Operations. Facilitate cross-functional meetings, communicate findings and recommendations effectively and translate technical insights into actionable business insights. Continuous Process Improvement: Identify and define process improvement opportunities and control failures that contribute to the on-going enhancement of operational efficiency and recommend solutions. Support for the VP Enterprise Authentication and Fraud: Assist the fraud enterprise desk in their responsibilities, demonstrating a collaborative and supportive approach for success. Perform other duties and responsibilities as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. The Lead Fraud Control & Data Analyst is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable. Demonstrate you care. Understand Listen empathetically and ask questions. (70%/30%) Counsel Recommend solutions based on your client’s or member’s needs and objectives. Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action. JOB QUALIFICATIONS EDUCATION High School Diploma or GED is required. Bachelor’s degree in Computer Science, Mathematics, Statistics, Finance or business administration related field is preferred. CERTIFICATION Power BI Data Analyst certification is preferred. EXPERIENCE Minimum 5 years’ experience required in a financial institution. Minimum 4+ years’ experience in system and data analysis is required with strong database and reporting experience. Fraud investigations or fraud analytics background preferred. Experience with a Lending or Loan Origination System is preferred. Experience in business analysis, data mining and/or business intelligence is preferred. KNOWLEDGE, SKILLS & ABILITIES Proficient in Advanced Excel, PowerPoint, and Word required. Experience with SQL and Visio are preferred. Problem-Solving: Strong analytical and problem-solving skills to identify and address complex data-related challenges, troubleshoot issues, and develop innovative solutions. Effective Communication: Demonstrate proficiency in both verbal and written communication, showcasing the ability to articulate complex topics in a clear and concise manner suitable for a diverse range of audiences. Continuous Learning: Committed to staying updated on emerging trends, technologies, and best practices in data analytics through self-directed learning, professional development opportunities, and participation in industry events and forums. Regulatory Knowledge: understanding of relevant regulations and compliance requirements, such as Reg Z, Reg E, Reg CC, Fair Lending, AML and KYC preferred. Payment Systems: knowledge of payments systems and cash transfer platforms preferred. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 1 hour
Fraud Analytics and Innovation Lead Analyst – Fraud Strategy
Bank of America - Jacksonville, FL 32256
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Summary: This job is responsible for performing more complex analysis aimed at improving portfolio risk, profitability, performance forecasting, and operational performance for consumer products and related divisions, such as credit cards. Key responsibilities include applying knowledge of multiple business and technical-related topics, independently driving strategic improvements, large-scale projects, and initiatives. Job expectations include working with business counterparts within the line of business and partner organizations (e.g.,. Risk, Product, etc.). Are you a strategic, analytical thinker with a passion for fighting financial crime? Ready for the chance to drive real change in an organization? We are searching for a motivated fraud strategy analyst to help drive that transformation within our deposit client identity and onboarding space. The Deposit New Account Fraud Risk Strategies team is keenly focused on supporting product innovation and responsible growth while preventing, detecting and mitigation financial threats against our checking and savings products. This is a highly visible role that will focus on identifying trends and strategy opportunities related to fraudulent applications, subsequent transactional patterns and operational treatment efficiencies. A successful candidate will be an individual contributor on a team of other analysts responsible for performing strategic analysis to improve portfolio risk, profitability, performance forecasting and operational performance for consumer and small business deposit products. This position requires a rigorous analytical focus on monitoring for shifts in fraud activity, transactional dynamics and effectively communicating trends and opportunities for improvement. Key functions involve developing application and transaction monitoring, identifying business trends based on economic and portfolio conditions and executing/monitoring strategic enhancements. Sound technical knowledge of SAS / SQL, financial statements, business processes, and fraud subject matter expertise in the areas of KYC, KYB, Identity Theft, First Party Fraud and Synthetic Identities are keys to excelling in this role. Responsibilities: Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance Coaches and mentors peers to improve proficiency in a variety of systems and serves as a subject matter expert on multiple business and technical-related topics Identifies business trends based on economic and portfolio conditions and communicates findings to senior management Supports execution of large scale projects, such as platform conversions or new project integrations, by conducting advanced reporting and drawing analytics based insights Responsible for oversight of deposit product application fraud, trend identification and development of mitigation strategies to responsibly manage fraud risk. Ensures effective governance and cadence on progress reviews, communication, stakeholder updates Guarantees seamless hand off to operations team for new processes Provide recommendations on mitigation efforts, ensuring monitors are in place, and will self-create initiatives as needed. Collaborate with cross-functional teams to integrate fraud detection measures into existing systems and processes. Stay abreast of industry trends, emerging threats, and technological advancements to continuously enhance fraud prevention methodologies. Analyze data and conduct investigations to identify patterns, trends, and anomalies indicative of potential fraud. Identifying new sources of data (internal or vendor-provided) that can enrich our existing detection processes, be added to our decision systems, and allow for new detection strategies to be developed. Will require close coordination with partners in Fraud Technology. Ensuring proper risk controls are deployed, while adhering to best practices. Provide oversight on defect reviews of 3rd party/scam loss cases to identify any gaps in Fraud strategy and/or procedural adjustments. Providing fraud requirements, testing, and development of strategies for new project and endeavors Design and monitor key fraud metrics and KPIs to evaluate the effectiveness of fraud prevention. Monitor Strategy performance and Optimization of existing detection strategies to determine areas where rules can be adjusted to decline fewer false positives and improve the ROI and overall performance of our fraud strategies. Identify process improvements and efficiencies via data analysis. Partner with claims, policy, strategy, and product teams to deliver data insights and analysis that inform critical decisions and help achieve goals. Required Qualifications: 3+ years of experience in SQL and SAS querying /coding 3+ years of experience in fraud prevention and strategic risk mitigation Intermediate Excel, PowerPoint and/or Tableau experience Demonstrate strong analytical skills Strong organizational and written / oral communication skills Self-starter capable of generating meaningful work and driving results Ability to work in a fast paced, dynamic environment Strong strategic thinking skills with a track record of breaking complex problems down and developing clear strategy / action plans Proven track record of proactively identifying optimization opportunities for existing processes Ability to develop and/or optimize mitigation strategies or manage large fraud programs/initiatives Aptitude for working across functional lines and organizational levels to drive results Ability to present, lead, support, and influence senior management and business stakeholders Desired Qualifications: BA/BS in Computer Science, Data Science, Statistics, or a related field Business analysis / Consulting experience Fraud subject matter expertise in these domains: KYC, KYB, Identity Theft, First Party Fraud and Synthetic Identities 5+ years of SAS or SQL Coding experience 5+ years of experience in fraud prevention and strategic risk mitigation Background in Technology, Agile, Systems Integration Testing (SIT), or User Acceptance Testing (UAT) Leadership and management skills, including development of teams and individuals Experience with multiple banking products such as, Digital Money Movement (Zelle, ACH, Wires) Deposit (DDA, Checks), Cards (Credit and Debit) Skills: Analytical Thinking Business Analytics Data and Trend Analysis Fraud Management Problem Solving Collaboration Innovative Thinking Monitoring, Surveillance, and Testing Presentation Skills Risk Management Data Visualization Interpret Relevant Laws, Rules, and Regulations Issue Management Oral Communications Written Communications Shift: 1st shift (United States of America) Hours Per Week: 40
Posted 1 hour
Service Laborer – Revenue – Phoenix Products
Ring Power Corporation - Jacksonville, FL 32206
Main Duties & Responsibilities: Primary Job Role Assists in machine yard/shop activities. Loads and unloads materials, parts, or products onto or from pallets, skids, conveyors, or trucks. Delivers parts or stock to designated work areas. Operates heavy equipment to and from cleaning area. Utilizes high pressure steam-cleaning equipment to clean equipment. Adds coolant to reservoirs of machines and lubricates machine parts. Separates metal shavings, chips, and scrap materials from trash and places them in bins for resale. Ensures work areas are clean and safe. Performs other duties as assigned. Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace. Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS. Coaching and Mentoring: Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals. Builds productive relationships with team members, conveying confidence and expressing genuine appreciation for team member contributions. Explains to team members the importance of the work they do. Customer Oriented: Demonstrates concern for satisfying external and/or internal customers. Responsive, quickly and effectively addresses customer concerns or problems. Assures customers he/she is willing to work with them to meet their needs. Presents a cheerful, positive manner with customers. Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work. Fiscal Accountability: Follows all fiscal regulations, standards and control procedures when committing fiscal resources or processing financial transactions. Responsibly allocates and accounts for the use of fiscal resources, weighing alternatives and their benefits. Monitors budget usage and ensures critical costs are covered. Seeks ways to reduce costs. Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things. Stress Management: Keeps functioning effectively when under pressure and maintains self-control in the face of hostility or provocation. Remains calm under stress. Can effectively handle several problems or tasks at once. Controls response when criticized, or provoked. Self-Aware: Conscious of one's own feelings, character and personality and the implications for how your behavior impacts others. Understands personal goals, strengths, weaknesses and motivating forces in one's life. Has an awareness of one's most important personal beliefs and values. Accepts personal weaknesses and works to improve these areas. Fostering Teamwork: Listens and responds constructively to other team members' ideas. Offers support for others' ideas and proposals. Is open with other team members about his/her concerns. Works for solutions that all team members can support. Company Overview: In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida. Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers. Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale. Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level. Qualifications: Education and Experience Formal Education: Some High School Experience: 6 months or less Required / Credentials Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers. 9th grade level education required. Updating of Knowledge Job requirements do not significantly change over time. Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness Problem Solving: Job requires no significant independent problem solving ability. Creativity: Job is closely monitored and allows for no significant discretion or independence in scheduling or methods of completing assigned work. Working Environment Stress Load: Occasional exposure to these stresses (less than 20% of the time). Workload Fluctuation: Job rarely involves changes in priorities, complexity and/or quantity of work. Work Schedule: Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends. Organizational Impact A person's performance in this job has noticeable immediate impact on expense, efficiencies or achievement of overall department objectives. Supervisory Responsibility Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team) Physical Demands "NA": Not Applicable "O": Occasionally - (up to 3 hours/day) "F": Frequently - (3-6 hours/day) "C": Constantly - (6-8 hours/day) F: Climbing O: Balancing O: Stooping F: Kneeling F: Crouching O: Crawling F: Reaching C: Standing F: Sitting F: Walking O: Feeling F: Fingering F: Grasping F: Repetitive Motion C: Talking C: Hearing F: Pushing - Up to 25 lbs. F: Pulling - Up to 25 lbs. F: Lifting - Up to 25 lbs. O: Pushing - 26-50 lbs O: Pulling - 26-50 lbs. O: Lifting - 26-50 lbs. O: Pushing - Over 50 lbs. O: Pulling - Over 50 lbs. O: Lifting - Over 50 lbs. Environmental Conditions "NA": Not Applicable "O": Occasionally - (up to 3 hours/day) "F": Frequently - (3-6 hours/day) "C": Constantly - (6-8 hours/day) C: Inside conditions: Protection from weather but not necessarily from temperature change. O: Outside environmental conditions: No effective protection from weather. F: Extreme cold: Temperatures below 32 degrees for periods of more than one hour. O: Extreme heat: Temperatures above 100 degrees for periods of more than one hour. F: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level F: Vibration: Exposure to oscillating movements of the extremities of whole body. F: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals. F: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation. F: Oils: There is air and/or skin exposure to oils and other cutting fluids. O: Air particulates / contaminants: the worker is required to wear respirator. RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER