Job Results
Financial Services
Posted 3 weeks
Financial Analyst II, Hybrid, Baptist Jacksonville
Baptist Health System, Inc. - Jacksonville, FL 32207
About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Financial Analyst II, Hybrid, Baptist Jacksonville The Financial Analyst II supports the organization’s financial planning, budgeting, and analysis activities by assisting with the preparation of operating and capital budgets, researching financial variances, and providing analytical support to leadership. This role partners with department management to develop budgets, analyze financial trends, and provide insights to support effective decision-making and fiscal management. Job Responsibilities: Assists the Budget Manager in the preparation, development, and maintenance of operating and capital budgets. Partners with department leaders and management to support the development of accurate and effective budget plans. Researches and analyzes account variances to identify trends, discrepancies, and opportunities for improvement. Reviews monthly financial variance reports and provides analysis regarding budget performance and financial trends. Identifies key drivers impacting budget needs and assists with forecasting and financial planning activities. Prepares financial reports, analyses, and presentations to support operational and strategic initiatives. Collaborates with cross-functional teams to gather, validate, and analyze financial data. Provides recommendations based on financial analysis to assist leadership with decision-making. Performs other duties and responsibilities as assigned. Experience Requirements: 3–5 years of experience in financial analysis, budgeting, accounting, or a related area required. 5+ years of financial experience required. Experience with financial reporting, variance analysis, and budget development processes. Strong analytical, problem-solving, and organizational skills. Ability to interpret financial data and communicate findings effectively to stakeholders. Proficiency with Microsoft Excel and financial reporting tools. Experience supporting operating and capital budget processes. 3-5 years healthcare finance experience preferred. Experience working with enterprise financial systems and reporting platforms. Strong attention to detail with the ability to manage multiple priorities and deadlines. Education and Certification Requirements: Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or a related field required. Primary Location: Downtown - 841 Building
Posted 3 weeks
Lead Commercial Banking Relationship Manager
Wells Fargo - Jacksonville, FL 32202
About this role: Wells Fargo is seeking a Lead Commercial Banking Relationship Manager for clients with annual revenue of $25MM to $100MM supporting the Jacksonville, FL market as part of the Commercial Bank. Learn more about the career areas and business divisions at wellsfargojobs.com In this role you will: Develop, retain, and grow complex client relationships through the art of relationship management, by understanding the needs and priorities of clients and financial decision makers, responding quickly, communicating proactively but strategically, managing expectations, and soliciting feedback Lead structuring, modification, and renewal of complex cash flow, real estate loans, and certain other industry specific solutions within Commercial Banking by analyzing financials, presenting to clients, coordinating with internal stakeholders, and partnering with senior peers to execute more complex transactions Review, understand, and offer the full suite of complex solutions offered by Wells Fargo to commercial clients to meet complex needs that require solid understanding and an in-depth evaluation, by engaging product organizations to develop client specific solutions, leveraging a solid understanding of clients’ businesses, strategic objectives, operational priorities, and financial positions Make decisions in complex and multi-faceted situations within the Commercial Banking Relationship Management group requiring solid understanding of relevant policies, procedures, and compliance requirements that influence and lead team to meet deliverables and drive new initiatives Strategically collaborate and consult with peers, colleagues, and middle to senior level managers to resolve client issues while achieving Wells Fargo’s business objectives, by helping clients navigate Wells Fargo’s processes, escalating inquiries when needed, and identifying and recommending opportunities for process improvements and risk control enhancements; serve as a mentor for less experienced colleagues Drive relationship planning activities to deliver the full suite of solutions and maintain sales and pipeline disciplines by keeping information current in relevant systems Support Business Development Representatives in sourcing new Commercial Banking clients, by cultivating relationships through existing networks Partner with Commercial Lending Product Management to provide feedback and recommendations to leadership on client and market needs to enable the innovation, design, and delivery of credit solutions more effectively Required Qualifications: 5+ years of Commercial Banking Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired qualifications: Comprehensive knowledge and understanding of core banking products and services, such as commercial lending and treasury management Completion of formal credit training program Established local network and comprehensive knowledge of the Jacksonville, FL market and surrounding areas Commercial banking account relationship management experience for clients with annual revenue of $25MM to $100MM. Demonstrated experience working collaboratively to deliver the organization to clients and prospects Demonstrated experience generating new client relationships, building and retaining long-term client relationships Experience identifying and mitigating risk, ensuring compliance with processes and procedures Excellent verbal, written, and interpersonal communication skills Job expectations: This position is not eligible for Visa sponsorship Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process Travel: Ability to travel #CommercialBanking Location: 1 Independent Drive, Jacksonville, FL 32202 Posting End Date: 16 Aug 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Posted 3 weeks
Loss Mitigation Underwriter
Selene Finance - Jacksonville, FL 32256
Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you! The Loss Mitigation Underwriter is a key contributor in the loan resolution process, responsible for evaluating complex borrower workout options—including repayment plans, loan modifications, short sales, and deeds-in-lieu. This role ensures compliance with investor and regulatory guidelines while serving as a subject matter expert and mentor to junior underwriters. The Senior Underwriter plays a critical role in driving performance, maintaining quality standards, and supporting strategic initiatives within the department. Key Responsibilities: Evaluate loans for eligibility under various loss mitigation options based on investor, regulatory, and internal guidelines. Review and analyze borrower loss mitigation packages, identify deficiencies, and issue appropriate notices. Prepare and issue approval and adverse action notices in compliance with applicable laws and investor requirements. Ensure adherence to Fair Lending practices and regulatory standards throughout the underwriting process. Collaborate with internal teams, including Mortgage Specialists, to gather documentation and resolve issues efficiently. Stay informed on evolving industry programs and investor requirements, including HAMP, GSE, and insurer guidelines. Maintain accurate and up-to-date records in internal systems, including investor approval workflows. Perform escrow analyses and pro forma calculations for loan modifications. Monitor underwriting metrics and contribute to achieving monthly workout-to-portfolio ratio goals. Provide training, mentorship, and technical guidance to junior underwriters. Support management in identifying process improvements and implementing best practices. Note: This is an in-office position and is not eligible for remote work. Qualifications: Strong knowledge of loan workout options, investor guidelines, and regulatory requirements Advanced analytical and decision-making skills with a high level of accuracy Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment Excellent written and verbal communication skills Demonstrated leadership and mentoring capabilities Proficiency in loan servicing systems and Microsoft Office Suite High school diploma or GED required; Associate’s or Bachelor’s degree preferred Minimum of 3–5 years of underwriting or loss mitigation experience required Prior experience in a senior, lead, or mentoring role strongly preferred Why Selene? Benefits Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes: Paid Time Off (PTO) Medical, Dental &Vision Employee Assistance Program Flexible Spending Account Health Savings Account Paid Holidays Company paid Life Insurance Matching 401(k) Plan The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs. Privacy Policy - Selene (seleneadvantage.com)
Posted 3 weeks
Warehouse Lending Relationship Manager – Jacksonville, FL – or Remote location
First Federal Bank - Jacksonville, FL 32246
At First Federal Bank, our core values speak to the heart of our organization and are the essence of our company’s identity. Everything we do is centered around our community, customer service, our stability, and being trustworthy. These values support our mission and vision, shape our culture, and provide a foundation for the future. Offering a dynamic benefit package that includes but is not limited to: Four Medical Plan Offerings to choose from Employer HSA Contributions (Coverage/Plan exclusions) Employer Provided Life Insurance Policy Annual Health Incentive Annual Wellness Reimbursement Tuition Reimbursement program Generous Match 401k Retirement Plan Paid Sick Leave Paid Vacation Leave 11 Paid Holidays Based on the Federal Reserve Calendar If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity. JOB PURPOSE: Responsible for sourcing well-qualified mortgage bankers interested in obtaining warehouse financing from First Federal Bank to grow the bank’s portfolio of customers. Serve as the Relationship Manager and main bank contact to the mortgage banker. Additional duties include: ESSENTIAL FUNCTIONS: · Sourcing warehouse line applications from qualified mortgage bankers who meet the bank’s credit criteria · Overseeing and reviewing the results of the financial analysis of applicant underwritten by bank’s credit dept. · Conducting background checks of mortgage company and guarantors using various resources as required by bank · Presenting requests for new warehouse facilities and annual reviews to loan committee for approval · Conducting initial and periodic site visits to the mortgage bankers’ place of business. · Attending mortgage banking industry conferences to meet with existing customers and source prospective new customers · Overseeing timely receipt of required financial information to ensure monthly, quarterly, and annual financial covenant monitoring · Continuously monitoring mortgage loans in the pipeline and aging reports to detect collateral or mortgage banker operational issues early · Cross sell other bank products and services to enhance relationship · Provides the best service to our customers with innovative and creative solutions. JOB REQUIREMENTS: Bachelor’s degree in business with direct relationship management experience in warehouse lending a plus. Three to five years in a mortgage banking sales or lending environment. Ability to work under time constraints with strong attention to detail. Ability to travel frequently nationwide to source new clients. Superior written and verbal communication skills. Strong analytical skills and professional judgment. Extended hours sitting and performing computer tasks may be required. Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank. Bilingual candidates encouraged to apply Equal Opportunity Employer / Vet / Disability E - Verify Employer Applicant Tracking Software by ExactHire: 4z0g8j9n2kv7rn63xk2o
Posted 3 weeks
Personal Financial Counselor; Jacksonville, FL
Magellan Health - Jacksonville, FL 32218
This position will provide personal financial services at assigned military installations. Primary responsibilities include the full breadth of personal financial counseling services to military service members and their families at military installations. Services include education and counseling addressing financial services that may include, but are not limited to, one-on-one counseling, consultation with a commander or with another provider or staff, conducting briefings and presentations, or providing referral resources to a participant outside the context of a counseling session. Works closely with the installation and military branch Points of Contact (POC) to assure that the program is providing within scope and meets the needs of the installation. Provides personal financial counseling and management services directly to service members and their families. Assists service members in establishing a spending plan for extended absences. Develops and makes available informational financial materials to service members and families. Coordinates, publicizes and provides a wide variety of Personal Financial Management classes/workshops, e.g., topics across the military lifecycle, including, but not limited to, arrival at first duty station, pre- and post-deployment, and personal and career events outlined in DoDI 1322.34. Responds to requests for age-appropriate classes or seminars. Possess the skills to effectively utilize virtual counseling or other electronic modes of communication, such as web based, secure online chat, or video-based communications and secure video teleconference sponsored by the customer. Virtual PFC support may only be authorized by OSD FINRED Program office. Manages duty to warn situations according to Department of Defense (DoD) protocol. Communicates with leadership and participates in regular individual and group supervision, sharing information regarding trends and issues on the installations to which the counselor is assigned. Participates in regular in-services/training, quality improvement committees or other contract activities as assigned/appropriate. All other duties as assigned. The job duties listed above are representative and not intended to be all-inclusive of what may be expected of an employee assigned to this job. A leader may assign additional or other duties which would align with the intent of this job, without revision to the job description. Other Job Requirements Responsibilities Bachelor's degree required. May consider applicants with an associate degree plus 4 years' experience in lieu of bachelor's degree. May consider applicants with a high school diploma plus 6 years' experience in lieu of a bachelor's degree. 3+ years of financial counseling experience. Must be a U.S. citizen and speak fluent English. If required by the contract, must be bilingual in English and Spanish. Be able to obtain a favorably adjudicated Tier 2 investigation. Must be able to pass the Congressionally Mandated Disclosures for Organizational Conflicts of Interest (OCI) process. Must have one of the following certifications: Accredited Financial Counselor (AFC), Certified Financial Planner (CFP), or Chartered Financial Consultant (ChFC). General Job Information Title Personal Financial Counselor; Jacksonville, FL Grade 24 Work Experience - Required Financial Counseling Work Experience - Preferred Education - Required A Combination of Education and Work Experience May Be Considered., Bachelor's Education - Preferred License and Certifications - Required AFC - Accredited Financial Counselor - EnterpriseEnterpriseEnterprise, CFP - Certified Financial Planner - EnterpriseEnterpriseEnterprise, ChFC - Chartered Financial Consultant - EnterpriseEnterpriseEnterprise, DL - Driver License, Valid In State - OtherOtherOther License and Certifications - Preferred Salary Range Salary Minimum: $58,440 Salary Maximum: $93,500 This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled. Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.
Posted 3 weeks
Relationship Banker/Senior Relationship Banker – Margaret Street
Truist - Jacksonville, FL 32258
The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Responsible for providing an industry leading client service experience both in person and on the phone through the development and expansion of new and existing client relationships. Provides financial solutions that meet client needs based on consultative conversations and referrals to other business partners for additional business growth opportunities. Will be cross trained to perform required teller duties as needed. ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor to include teller transactions, which are not mentioned below. Specific activities may change from time to time. 1. Exercises advanced proficiency with routine client maintenance requests, problem resolution and advanced sales functions regarding deposit, credit, convenience and other product and service lines. 2. Contributes to meeting or exceeding client service as well as individual and branch sales targets by offering products and services with a focus on developing, expanding and retaining relationships. 3. Supports team sales process by conducting consultative conversations and acting upon or referring more complex client needs or financial goals to other internal specialists. 4. Participates fully in all components of the established Truist Retail Community Bank Leadership Routines 5. Commits to advancing individual knowledge of sales techniques and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings, applicable training classes and web-based learning. 6. Advises on consumer lending options and takes loan applications. 7. Adheres to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines. 8. Ensures a consistent client service experience by engaging clients with smiling, courteous conversation while conducting transactions and uncovering needs. This may include handling teller transactions and sharing responsibility for greeting clients and helping them navigate within the branch. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. High school diploma or equivalent education 2. 2 years of client sales and service experience 3. Experience with sourcing and prospecting for new clients and client relationship building 4. Excellent interpersonal and communication skills, including a desire to interact with clients and prospects 5. Demonstrated proficiency in basic computer applications, such as Microsoft Office 6. Must be SAFE (Mortgage Licensing Act) compliant within 30 days of employment in this role, including new or transfer of registration and applicable NMLS background check which includes meeting applicable financial responsibility, character, credit fitness and criminal background standards. Successful candidates must also meet ongoing regulatory requirements 7. Ability to multi-task under time constraints 8. Ability to travel to accommodate temporary staffing needs as required to include temporary assignment or locale changes 9. Ability to work weekends and/or extended hours with occasional travel and overnights may be included Preferred Qualifications: 1. Associate’s degree or higher 2. Demonstrated ability to handle multiple priorities under time constraints 3. Excellent verbal and written communication skills 4. Ability to respond in a professional manner with a high level of service quality 5. Experience with discussing, recommending and selling various deposit, credit and retirement products to consumer and small business clients 6. Demonstrated ability in meeting or exceeding sales goals 7. General understanding of bank operations, policies and procedures General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work
Posted 3 weeks
Financial Center Assistant Manager – Jacksonville South Market
Bank of America - Saint Augustine, FL 32086
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for managing a financial center (FC) in collaboration with senior team members, supporting the operational excellence of the FC and ensuring that all aspects run effectively and cohesively. Key responsibilities include overseeing of functions such as the smooth and efficient functioning of the teller line, day-to-day policy and procedure adherence, and improvement of financial center performance. Job expectations include ensuring that directives are implemented and taking up leadership responsibility for the financial center when teammates are absent. Responsibilities: Manages client traffic, engaging and appropriately routing clients, and fosters client retention Manages business results through formalized management routines and coaching Creates a world class client experience environment Manages market-level initiatives prescribed by market leaders Drives operational excellence by engaging employees on business strategy Manages organizational priorities and effective execution Required Qualifications: Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client Collaborates effectively to get things done, building and nurturing strong relationships Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed Communicates effectively and confidently and is comfortable engaging all clients Has the ability to learn and adapt to new information and technology platforms Applies strong critical thinking and problem-solving skills to meet clients' needs Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment Can interpret performance results, find opportunities to drive success and hold others accountable to results Must be able to work weekends and/or extended hours, which may include being scheduled at any financial center location within a reasonable distance Desired Qualifications: Experience in financial services and knowledge of financial services industry, products and solutions Experience in mortgage, retail and/or hospitality Experience working in an environment with individual and team goals where goals were routinely met or exceeded Bilingual skills Skills: Coaching Customer Service Management Customer and Client Focus Performance Management Talent Development Business Operations Management Recruiting Result Orientation Risk Management Sales Performance Management Inclusive Leadership Leadership Development Prioritization Problem Solving Referral Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40
Posted 3 weeks
Assistant Director Financial Aid Systems and Compliance
University of North Florida - Jacksonville, FL 32224
Department Financial Aid Compensation $51,500.00 Annual General Description / Primary Purpose The Assistant Director of Financial Aid supports the Director in overseeing the operational, systems, and compliance functions of the Office of Student Financial Aid. This role ensures the effective delivery of federal, state, and institutional aid by integrating functional operations with financial aid technology systems (e.g., Banner) and leading process improvement initiatives that enhance service, compliance, and student success. Job Functions Lead operational and systems integration efforts for financial aid processing, ensuring efficient use of Banner Financial Aid and related systems to support awarding, disbursement, and reconciliation. Supervise and develop financial aid staff, including processing teams and/or systems support staff, ensuring high performance, accountability, and adherence to service standards. Ensure compliance with all federal (Title IV), state, and institutional financial aid regulations through monitoring, training, and implementation of policies and procedures. Coordinate financial aid systems management, including testing system upgrades, implementing enhancements, and maintaining data integrity across Banner and supporting platforms. Serve as liaison between Financial Aid and ITS, translating functional needs into technical requirements and ensuring timely resolution of system issues and enhancements. Analyze business processes and recommend improvements to streamline operations, improve service delivery, and increase efficiency in financial aid processing. Oversee reporting and data analysis, including development of reports using Banner, Cognos, or other tools to support compliance, audits, and strategic decision-making. Assist in development and implementation of policies and procedures, ensuring alignment with regulatory requirements and institutional goals. Resolve escalated student and system-related issues, ensuring timely and accurate resolution while maintaining a student-centered approach. Support training and professional development, including delivering training on financial aid systems, policies, and processes to staff and campus partners. Collaborate with campus partners (Enrollment Services, IT, Finance, Foundation) to support enrollment, retention, and financial aid delivery goals. Support audit and compliance activities, including preparation of documentation, reconciliation processes, and responses to internal and external audits. Contribute to strategic initiatives, including technology implementations, process redesign, and student success efforts. Supervisory Responsibilities Supervision is received from the Director of Student Financial Aid. Exercises supervision over assigned financial aid processing staff, systems staff, and/or student assistants. Marginal Functions Assist with student-facing services during peak processing periods. Participate in university committees, projects, and special initiatives. Perform other duties as assigned. Required Qualifications Master's and 2+ years of relevant experience or Bachelor's degree and 4+ years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Statement(s) of Understanding This position requires a background check. In conjunction with the University's policy, this position may also require a credit check. The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator Equal Opportunity The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation. Carnegie UNF is a Carnegie Community Engaged Institution. This designation celebrates the University’s collaboration with community partners from the local to the global level. It reflects UNF’s mission to contribute to the public good and prepare educated, engaged citizens.
Posted 3 weeks
Financial Care Supervisor
Radius Global Solutions LLC - Jacksonville, FL 32225
Summary Oversee a team of Financial Care Agents to maintain consistent performance in the resolution of early stage past due accounts. The Financial Care Supervisor will handle the team’s escalated issues and be assigned accounts for escalated resolution. Essential Functions • Supervise a team of Financial Care Agents • Monitor agent’s arrival and departure times and breaks, and review and approve timekeeping for the team. • Work with agents to answer questions and to help them reach their collections and customer experience goals • Provide on-going training and development for Financial Care Agents and ensure systems training is completed timely. • Take team calls as needed and handle disputes and escalation calls • Manage incentive programs under the direction of leadership. • Communicate in a professional manner with consumers, co-workers, and clients • Monitor agent adherence to all Federal, State and Local Laws and regulations. • Hit or exceed given performance goals for assigned accounts • Maintain daily priorities on work desk • Make appropriate decisions in accordance with Company policy for resolving each assigned account issue • Cooperate with peers and management in a team environment • Regularly assess agent performance and address any deficiencies through coaching and progressive discipline as necessary. • Document accounts and Company forms correctly • Conduct monitoring of agent calls and hold call calibration sessions and coaching with agents, if applicable • Uphold and model Company policies and procedures • Keep up-to-date knowledge, understanding, and compliance with all Federal, State, and Local laws and regulations, with functional area (including FDCPA laws and state laws) to ensure compliance with all state and federal regulations and with Company policies and procedures • Maintain regular attendance and timeliness which are required due to the production-based nature of the business and client requirements • Provide proactive feedback to management concerning potential problems and recommendations for improvement. Recommend process improvements for efficiencies and best practices • Adhere to all Company, Client and Consumer confidentiality and security policies and procedures Non-Essential Functions • Perform other duties as assigned Supervisory Responsibilities/Accountabilities • This position regularly supervises two or more employees and also has direct decision-making input/authority into the job status of other employees (such as hiring, disciplining, terminating, promoting, and work assignments) Requirements • High School Diploma or General Educational Development (GED) certificate, Associate Degree preferred • Two or more years of applicable customer service or related experience. • Six or more months of collection experience • Prior supervisory experience, or the proven ability to successfully display supervisory skills • Proficient computer skills, including utilization of computerized software programs, MS Office products, spreadsheets and automated systems • Excellent customer service skills, including strong problem solving and negotiating skills, interpersonal, written, and oral communication skills. Ability to listen, communicate (written and verbal). Close attention to detail • Ability to work independently, self-starter, energetic, demonstrate good common sense, ethical and sound judgment • Must adhere to all Company, Client and Consumer confidentiality and security policies and procedures Working Conditions Work is generally performed within an indoor office environment utilizing standard office equipment. Desk setting inbound call center/cubicle. Physical Requirements While performing the duties of this job, the employee is regularly required to talk, type, see, and hear while sitting at a computer terminal for extended periods of time. The employee frequently is required to multi-task (e.g., talk and type simultaneously). The typing aspect of the job requires the employee to reach with hands and arms; and use hands and fingers to handle/feel the keys. The job requires extensive use of keyboards and computers Position Type/Expected Hours of Work Some flexibility in hours is allowed, but the employee must be available during the department’s scheduled hours and guidelines, which may include at least one or two evening and/or weekend shifts. Full-time employees must maintain continuous full-time employment status. Because of the production-based nature of the job, employees must be able to adhere to their schedule and attendance policies.
Posted 3 weeks
Campus Recruiter Coordinator
Brightway Insurance - Jacksonville, FL 32256
About Brightway Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation’s largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development. We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets. - Scope The Campus Recruiter Coordinator is the company’s primary point of contact for university partnerships and early-career talent engagement. This role is responsible for building and sustaining relationships with campus career centers, faculty, and student organizations, and for planning and executing the events and activations that connect students to the company. While this role does not own the recruiting or selection process, it is the foundation of a strong campus presence — ensuring the right students know who we are, want to work here, and are engaged long before they apply. Job Responsibilities: University Relations · Serve as the primary relationship owner for a defined portfolio of target universities, building and maintaining ongoing partnerships with career centers, faculty contacts, and key student organizations. · Develop and steward relationships with campus champions, professors, advisors, and alumni who can help amplify the company’s presence and surface strong candidates. · Identify and evaluate new school partnerships to expand or diversify the early-career talent pipeline, bringing recommendations to HR and TA leadership. · Maintain a school-by-school engagement calendar and relationship log; track key contacts, partnership agreements, and annual commitments. Event Planning & Execution • Plan, coordinate, and execute all campus recruiting events, including career fairs, information sessions, networking events, case competitions, sponsorships, and campus visits. • Manage all logistics end-to-end: venue or virtual platform coordination, registration, materials, staffing, travel, and post-event follow-up. • Coordinate and brief internal attendees — recruiters, hiring managers, and employee ambassadors — ensuring they are prepared and representing the company consistently. • Own the campus events calendar and communicate schedules, deadlines, and logistics to internal stakeholders in advance. • Conduct post-event debriefs and track attendance, engagement, and pipeline outcomes to inform future planning. Employer Branding & Student Engagement • Represent the company’s culture and employee value proposition authentically at campus events and in all student-facing communications. • Collaborate with marketing or HR on campus-specific branding materials, swag, digital content, and social media presence targeted at early-career audiences. • Support the development and maintenance of student-facing content, including campus web pages, recruiting collateral, and job posting language. • Identify and coordinate student ambassador programs where applicable. Reporting & Operations • Maintain accurate records of school partnerships, event activity, and campus engagement data. • Track and report on key campus metrics: event attendance, pipeline contribution by school, and engagement trends. • Manage the campus recruiting budget, including event spend, travel, and sponsorship costs; reconcile actuals and flag variances. • Assist with other TA or HR projects as needed. Skills, Licenses & Certifications: • Strong relationship-building skills; comfortable engaging with students, faculty, career center staff, and internal stakeholders at all levels. • Excellent event planning and project management skills; able to juggle multiple events and timelines simultaneously without losing detail. • Clear and professional communicator, both written and verbal. • Comfortable with data; able to track activity and summarize results in a structured way. • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook); familiarity with ATS or CRM platforms a plus. • Willingness and ability to travel to campus events as needed (up to 30%, with seasonal peaks in fall and spring). Education & Experience: Bachelor’s degree and 3-5 years of experience in event coordination, university relations, recruiting support, or a related HR or talent function; equivalent experience considered. - Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. Our goal is to provide a work environment that is free from discrimination and harassment, where everyone has an equal opportunity to succeed and grow.