Job Results
Financial Services
Posted 4 weeks
Home Health Clinical Manager
CenterWell - Jacksonville, FL 32211
Become a part of our caring community ***$10K SIGN-ON BONUS*** As a Clinical Manager at CenterWell Home Health, reporting to the Branch Director, you will lead and support a team of dedicated clinicians who deliver compassionate, high‑quality care in the home setting. By guiding clinical practice, coordinating patient services, and ensuring excellence in every step of the care journey, you'll empower patients to achieve their highest level of independence while helping your team thrive in their roles. ***$10K SIGN-ON BONUS*** As a Registered Nurse Clinical Manager, you will: Oversee clinical operations for the location, including patient care delivery, staff management, documentation quality, and regulatory compliance, working onsite in-office. Review referrals, determine admission appropriateness, assign clinicians, and ensure Plans of Care meet patient needs and agency standards. Guide, support, and educate clinicians; help goal‑set, care planning, and clinical decision‑making; and remain available during operating hours for clinical support. Ensure clinical documentation, audits, and billing meet Medicare, payer, and company standards; monitor case management quality and outcomes. Participate in hiring, training, performance evaluation, coaching, and corrective action for clinical staff. Conduct ongoing staff education based on documentation review, utilization review findings, and performance improvement data. Coordinate communication among physicians, team members, and caregivers to support care coordination, discharge planning, and outcome achievement. Participate in quality improvement, data tracking, budgeting activities, marketing initiatives, and community relationship development. Provide direct patient care on a limited basis in exceptional or unplanned circumstances and act as Branch Director in their absence. Perform additional tasks to support clinical operations and organizational goals. Use your skills to make an impact Required Qualifications: Current state license as a Registered Nurse. Proof of current CPR. Valid driver's license, auto insurance and reliable transportation. Two years as a Registered Nurse with at least one-year of management experience in a home care, hospice or equivalent environment. Additional Information TB Statement: This role is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB. Driving Statement: This role is part of Humana's driver safety program and therefore requires an individual to have a valid state driver's license and are expected to maintain personal vehicle liability insurance. Individual must carry vehicle insurance in accordance with their residing state minimum required limits, or $25,000 bodily injury per person/$25,000 bodily injury per event /$10,000 for property damage or whichever is higher. Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $77,200 - $106,200 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Posted 4 weeks
Legal Assistant
National Recovery Associates - Jacksonville, FL 32257
Legal Assistant National Recovery Associates Location: Jacksonville, FL Job Type: Full-Time | On-Site About National Recovery Associates National Recovery Associates (NRA) is a nationally recognized accounts receivable management company specializing in consumer collections, legal recovery, judgment enforcement, portfolio management, and recovery analytics. We are seeking a highly organized and detail-oriented Legal Assistant to support our growing Legal Department in Jacksonville, Florida. Position Summary The Legal Assistant provides administrative and litigation support to the Legal Department by reviewing legal documents, maintaining case files, coordinating with attorneys and Clients, tracking deadlines, and ensuring accurate documentation. The ideal candidate has hands-on experience in consumer collections, is well-versed in litigation documents including Answers, Counterclaims, and Releases, and demonstrates a working understanding of arbitration and appellate processes. Essential Duties and Responsibilities Prepare, review, and organize legal documents and correspondence, including Answers, Counterclaims, Discovery and Releases. Assist with litigation support and consumer collections activities. Manage Client's trial calendar, including tracking court deadlines, hearing dates, and filing requirements across active matters. Coordinate with attorneys, clients, and internal departments. Prepare and review affidavits, pleadings, and other legal documents as directed. Assist with document requests and discovery responses. Support arbitration proceedings, including organizing arbitration filings, correspondence with arbitration forums, and maintaining arbitration case files. Review and track appellate matters, including organizing appeal records, monitoring appellate deadlines, and coordinating with outside counsel. Maintain accurate case notes and documentation. Ensure compliance with company policies, client requirements, and applicable laws. Support reporting and administrative functions for the Legal Department. Perform other duties as assigned. Minimum Qualifications Minimum of two (2) years of experience as a Legal Assistant, Litigation Assistant, or Legal Administrative Assistant. Demonstrated experience preparing Answers, Counterclaims, and Releases in a litigation or collections environment. Experience in consumer collections or creditors' rights law. Strong organizational and time management skills. Excellent written and verbal communication skills. High attention to detail and accuracy. Ability to prioritize multiple assignments and meet deadlines. Proficiency with Microsoft Office Suite (Word, Excel, Outlook). Preferred Qualifications Experience within consumer collections, creditors' rights, financial services, or civil litigation. Experience supporting attorneys or legal departments in high-volume collection environments. Knowledge of legal terminology, court procedures, and litigation processes. Experience with legal document management or case management software to include QLawE or vExchange. Knowledge, Skills, and Abilities Strong organizational and multitasking skills. Working knowledge of arbitration processes and appellate procedures. Proficiency in reviewing Answers, Counterclaims, and Release documents. Excellent communication and interpersonal skills. Ability to maintain confidentiality. Strong problem-solving and critical thinking abilities. Ability to work independently and collaboratively. Professional demeanor with exceptional attention to detail. What We Offer Competitive compensation Medical, Dental, and Vision Insurance Paid Time Off Paid Holidays 401(k) Career growth opportunities Supportive team environment
Posted 4 weeks
Forward Deployment Engineer Principal
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description About FIS Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the Role As a Forward Deployed Engineer, you are an embedded, AI-native engineer who works directly alongside clients to design, build, and ship AI and agentic solutions in production. This is not a traditional deployment or implementation role — you operate at the seam between business intent and applied AI, translating real client problems into working systems built with LLMs, agent workflows, and modern AI tooling. Success is measured by production AI adoption, measurable business outcomes, and how fast you can take a concept from proof-of-concept to live deployment. This position is open to remote within the U.S. This position may require 50% - 75% travel within the U.S. What You Will Be Doing Embed with clients to identify high-value AI and agentic use cases and turn them into production-grade solutions. Rapidly design and build AI-powered POCs and POVs across the full stack — data pipelines, LLM/model integration, agent workflows, and application interfaces. Integrate AI agents into existing enterprise systems, APIs, and data sources. Own AI solutions end-to-end — prototyping, deployment, iteration, and handoff into operations. Build in guardrails appropriate to regulated environments — human-in-the-loop review, logging, evaluation, and observability. Partner with product and engineering teams to define success metrics and prove measurable AI-driven business impact. Troubleshoot and resolve technical issues across AI systems, integrations, and environments. Provide technical leadership and mentorship to engineers building AI-native delivery capability. Document and contribute reusable AI patterns, accelerators, and lessons back into the broader engineering practice. What you bring Advanced expertise in AI/agentic solution deployment, systems integration, and technical delivery. Hands-on experience with LLMs, RAG, and/or agentic frameworks. (e.g., LangChain, LangGraph, or equivalent) Strong programming or scripting skills. (Python, Java, or similar) Experience working with APIs, distributed systems, and cloud-based architectures. Proven ability to troubleshoot complex technical issues across multiple systems. Strong client-facing communication skills with the ability to translate AI capability into business value. Experience leading technical delivery across multiple projects or enterprise environments. Knowledge of security, data privacy, and compliance considerations for AI systems. Bachelor’s degree in computer science, engineering, or skills-based equivalent. Bonus if you have Experience in financial services, fintech, payments, or banking platforms. Experience with MLOps/LLMOps, evaluation frameworks, and observability tooling. Familiarity with DevOps, CI/CD pipelines, and infrastructure automation. Experience with containerization or orchestration technologies. Prior consulting, forward-deployed, or solutions-engineering experience in AI delivery. What we offer you A competitive salary and benefits. Varied and challenging work to help you grow your technical skillset. A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities. A modern, international work environment and a dedicated and motivated team. #LI-DS2 Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 4 weeks
Lead Compliance Specialist
National Recovery Associates - Jacksonville, FL 32257
Lead Compliance Specialist Location: Jacksonville, FL Department: Compliance Job Type: Full-Time | On-Site Lead Our Compliance Program National Recovery Associates is seeking an experienced Lead Compliance Specialist to help lead and strengthen our Compliance Management System (CMS). This is a senior-level role responsible for complaint investigations, regulatory compliance, client audits, vendor oversight, policy development, and supporting executive leadership on compliance initiatives. If you have extensive experience in the Accounts Receivable Management (ARM) industry and enjoy solving complex compliance issues, partnering with clients, and driving continuous improvement, we'd like to hear from you. What You'll Do Compliance Leadership Support the administration and continuous improvement of the Compliance Management System (CMS). Monitor compliance with federal, state, client, and company requirements. Research regulatory changes and communicate operational impacts. Conduct compliance risk assessments and recommend corrective actions. Develop and maintain compliance policies, procedures, and work instructions. Support strategic compliance initiatives and executive projects. Develop compliance reports, dashboards, and KPIs. Complaint Investigations Lead investigations involving CFPB, Attorney General, BBB, client, attorney, and consumer complaints. Review account documentation, call recordings, correspondence, payment history, and collection activity. Prepare investigative summaries, findings, and recommendations. Draft responses for regulatory agencies, clients, and consumers. Identify complaint trends and recommend corrective and preventive actions. Maintain complaint logs and investigation documentation. Client Compliance Serve as the primary compliance contact for assigned client portfolios. Respond to client compliance requests and inquiries. Coordinate client audits, certifications, due diligence requests, and compliance reviews. Review and implement client compliance requirements. Manage corrective action plans resulting from client audits. Participate in client meetings and compliance reviews. Support onboarding of new client portfolios. AuditsRisk Management Conduct internal compliance audits. Perform law firm and third-party vendor compliance audits. Review quality assurance trends and recommend improvements. Verify completion of corrective action plans. Support regulatory examinations and independent audits. Vendor Oversight Perform compliance due diligence on third-party vendors. Review: SOC 2 Reports ISO Certifications Business Continuity Plans Information Security Assessments Penetration Testing Reports Insurance Documentation Maintain vendor risk assessments. Coordinate annual vendor compliance reviews. TrainingCommunication Develop compliance training materials. Deliver compliance training and coaching. Communicate regulatory updates across the organization. Promote a culture of compliance and continuous improvement. ReportingDocumentation Prepare executive summaries and compliance reports. Develop complaint trend analysis and audit reports. Track corrective actions and regulatory correspondence. Identify opportunities for operational improvement. Minimum Qualifications Minimum 5 years of experience in: Compliance Auditing Quality Assurance Financial Services Legal Services Accounts Receivable Management (ARM) Experience conducting complaint investigations. Experience responding to regulatory agencies and client compliance requests. Experience supporting client audits and regulatory examinations. Experience managing third-party vendor compliance. Regulatory Knowledge Strong working knowledge of: FDCPA FCRA TCPA UDAAP Regulation F CFPB Regulations State Collection Laws Preferred Systems Experience Experience with one or more of the following: Sedric LiveVox Latitude MediaVault Microsoft SharePoint Files.com Microsoft Office Suite (Advanced Excel, Word, PowerPoint, Outlook) What Makes You Successful We're looking for someone who demonstrates: Strong regulatory knowledge Excellent investigative skills Audit and risk assessment experience Client relationship management Policy and procedure development Critical thinking and problem-solving Strong written and verbal communication Project management skills Professional judgment Attention to detail Integrity and confidentiality Performance Expectations Success in this role will be measured by: Timely completion of complaint investigations Responsiveness to client compliance requests Successful coordination of client and regulatory audits Effectiveness of corrective action management Accuracy and quality of compliance reporting Implementation of compliance initiatives Contributions to the continuous improvement of the Compliance Management System (CMS) Why Join National Recovery Associates? At National Recovery Associates, you'll play a key leadership role in protecting the organization, supporting our clients, and strengthening our compliance culture. You'll work closely with executive leadership while helping shape compliance strategy across the company. Benefits Competitive Compensation Medical, DentalVision Insurance Paid Time Off Paid Holidays 401(k) Professional Development Opportunities Career Growth Collaborative Leadership Team
Posted 4 weeks
Compliance & Quality Assurance Specialist
National Recovery Associates - Jacksonville, FL 32257
ComplianceQuality Assurance Specialist Location: Jacksonville, FL Department: Compliance Job Type: Full-Time | On-Site Join a Team That Protects Our Business and Drives Operational Excellence National Recovery Associates (NRA) is seeking a ComplianceQuality Assurance Specialist to support our Compliance Department. This role is responsible for ensuring our collection operations comply with federal and state regulations, client requirements, and company policies while promoting quality, consistency, and continuous improvement across the organization. If you have experience in compliance, quality assurance, auditing, or the collections industry and enjoy identifying opportunities for improvement, we'd like to hear from you. What You'll Do Compliance Conduct compliance monitoring and internal audits. Ensure compliance with company policies, client requirements, and applicable laws. Monitor compliance with: Fair Debt Collection Practices Act (FDCPA) Fair Credit Reporting Act (FCRA) Telephone Consumer Protection Act (TCPA) UDAAP CFPB regulations State collection laws Privacy and information security requirements Research and communicate regulatory changes. Assist with maintaining the Compliance Management System (CMS). Review and update compliance policies and procedures. Support internal, client, and regulatory audits. Maintain audit documentation, corrective action plans, and compliance logs. Assist with third-party vendor compliance reviews. Investigate compliance concerns and assist with resolutions. Quality Assurance Evaluate inbound and outbound collection calls for compliance and quality. Review letters, emails, and text messages for regulatory compliance. Utilize quality monitoring platforms including Sedric and call recording systems. Score calls using established QA scorecards. Identify coaching opportunities and compliance risks. Prepare QA reports and communicate findings to management. Partner with Operations and Training to improve performance. Participate in calibration sessions. Monitor quality metrics and KPIs. ComplaintInvestigation Support Assist with consumer complaint investigations. Support regulatory and client inquiries. Maintain complaint tracking documentation. Identify complaint trends and recommend corrective actions. TrainingCoaching Assist with developing compliance and QA training materials. Deliver compliance and quality coaching as assigned. Maintain training records and completion documentation. ReportingDocumentation Prepare compliance and QA reports. Maintain audit, investigation, and corrective action records. Assist with dashboards and performance metrics. Ensure documentation meets company record retention requirements. Qualifications Required Minimum of 2 years of experience in: Compliance Quality Assurance Auditing Collections Financial Services Legal Services Strong analytical and investigative skills. Excellent written and verbal communication. Strong organizational and time management skills. High attention to detail. Ability to manage multiple priorities. Proficient in Microsoft Excel, Word, Outlook, and PowerPoint. Preferred Bachelor's degree in Business Administration, Compliance, Finance, Criminal Justice, Legal Studies, or a related field. Experience within the Accounts Receivable Management (ARM) or Debt Collection industry. Experience evaluating collection calls and compliance performance. Knowledge of collection operations and regulatory compliance. Preferred Systems Experience Experience with one or more of the following is preferred: Sedric LiveVox Latitude MediaVault Files.com Call Recording Systems Quality Monitoring Platforms Document Management Systems What We're Looking For The ideal candidate demonstrates: Integrity and ethical decision-making Strong regulatory knowledge Quality-focused mindset Critical thinking and problem-solving Attention to detail Professional communication Accountability Collaboration Excellent time management Commitment to continuous improvement Performance Expectations Success in this role will be measured by: Timely completion of compliance and QA reviews Accuracy and consistency of audit findings Identification and escalation of compliance risks Effectiveness of coaching recommendations Completion of corrective action follow-up Timely and accurate reporting Contributions to process improvement initiatives Support of audit readiness and regulatory compliance efforts Why Join National Recovery Associates? At National Recovery Associates, you'll have the opportunity to make a meaningful impact by helping protect the organization, improve operational quality, and support a culture of compliance. You'll work alongside experienced professionals in a collaborative environment that values integrity, accountability, and continuous improvement. Benefits Competitive Compensation Medical, DentalVision Insurance Paid Time Off Paid Holidays 401(k) Career Growth Opportunities Professional Development Supportive Team Environment National Recovery Associates is an Equal Opportunity Employer.
Posted 4 weeks
OGC | Manager – Legal Administration
Deloitte - Jacksonville, FL 32202
This position involves overseeing a variety of legal administrative and operational activities. The role assists in implementing processes, leveraging technology, and adopting best practices to support our legal professionals. The Legal Administration Manager also coordinates the efforts between various groups and provides strategic support in developing process improvement plans. This role may involve overseeing resources and could potentially specialize in specific areas, depending on the needs of our team. Recruiting for this role ends on 31 July, 2026. Work you'll do Participates in the development and implementation of strategic processes System administrator for the Office of General Counsel Ebilling system with oversight of billing rate process, invoice review and vendor relationship/management Manages the professional indemnity insurance notification process for reporting of U.S. claims/circumstances to representatives of the Deloitte U.S. Entities' insurance carriers which includes significant interaction with OGC partners/principals and Risk Management Assists in spend management, including budgeting, forecasting, KPI analysis and managing expenses Communicates to and tracks OGC's foreign vendors W-8 tax documentation. Serves as OGC point person and liaise with the National Business Continuity Team Supports legal administration team with administrative tasks such as file management, calendar coordination and reporting Collaborates with IT, Finance, Talent, and other departments to align legal operations with broader organizational objectives Performs other job-related duties as assigned. The successful candidate should be able to: Excellent organizational, analytical, and problem-solving skills Proven ability to manage multiple projects simultaneously and meet deadlines Strong communication and interpersonal abilities Advanced knowledge of MS Word, Excel, PowerPoint, SAP. Experience with Data Visualization tools (Tableau, Power BI) Qualifications Required Bachelors Degree 5 years of relevant experience Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $93,000 to $191,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #EA_OGC_ExpHire
Posted 4 weeks
Staffing Development Risk Manager
Jacksonville, FL 32210
Staff Developer and Risk Manager Combination ( RN) The position is responsible for the development, implementation, and facilitation of Florida’s Risk Management and Risk Mitigation program. Overseeing the new hire orientation and ongoing education. Position collaborates with other regional team members and facility leadership to develop policies and procedures and ensure adherence with all risk management and risk mitigation federal and state requirements. RESPONSIBILITIES: · Assume accountability for development, implementation, and assessment of Risk Management, Quality Assurance and Performance Improvement & Abuse Prevention policies and procedures and tools. · Develop the Risk Management skills of the facility team(s) through ongoing education programs. · Analyze quality assurance/performance improvement trends and prioritize responses to unusual or negative data. · Assume accountability for development and implementation of a reporting, tracking, and trending system for all incidents, “adverse incidents”, and “reportable events”. · Analyze root and contributing causes of events and trends, determine solutions, and provide preventative strategies. · Provide onsite (or remote as determined by the CNO and VP of Clinical Operations) support to facility leadership during third party surveys including state, local regulatory and abuse agencies, and governmental agencies. · Analyze deficiencies and provide guidance in responding to risk management, abuse, substandard quality of care, immediate jeopardy, harm, widespread and/or systemic deficiencies. · Analyze concern and grievance trends and patient/resident and Resident Representative satisfaction survey results. · Develop facility specific, region, and company level solutions to improve responses. · Analyze and trend potential and actual liability issues through medical record review of high-risk situations. · Respond with corrective action plans when weaknesses in documentation and clinical systems are identified. · Analyze risks involved in potential and actual injury to patients and visitors with Legal Counsel. · Oversee collection of data and information necessary to defend a resulting claim. · Assume responsibility of the development of Citadel’s Ethics policies and procedures for skilled nursing facilities. · Support facilities through comprehending and implementing policies and procedures and providing support on ethical considerations. · Produce reports for analysis purposes as required by Legal Counsel. · Coordinate and collaborates with facility leadership, VP of Clinical Operations, Corporate Compliance Officer, Chief Nurse Officer, Chief Administrative Officer, and the Chief Human Resources Officer during investigations and remedial efforts. · Perform other related duties as assigned by his/her supervisor. · Other Job Duties as assigned. REQUIREMENTS · Bachelor’s degree or greater · Licensed Registered Professional Nurse in the state of Florida. · Must have training in Risk Management or currently enrolled in a Risk Management Training Curriculum that provides education on Florida state regulations for skilled nursing facilities. · Must have knowledge of office and accounting machines as well as laws, regulations and guidelines pertaining to long term care and center operation. · Analytic and problem-solving skills · Strong written and oral communication skills · Various application skills including, Microsoft Outlook, Word, Excel, Visio, and SharePoint. · Must have knowledge of business transactions, accounting, and credit functions For more Information regarding the HB531 Florida Agency for Health Care Administration, please visit: https://info.flclearinghouse.com
Posted 4 weeks
Account Manager Senior, Client Success
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the role: The Client Success Manager (CSM) Senior is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. By serving as a strategic partner, the CSM ensures clients realize the full value of their investment, fostering long-term relationships and aligning solution outcomes with business goals. About the team: The Client Success Manager Senior is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to use their product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities. What you will be doing: Act as a subject matter expert in business-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities. Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact. Build strong relationships with clients, proactively engage across the lifecycle, and enable value realization Develop a deep understanding of clients’ business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption Proactively analyze client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback Capture, communicate, and bring forward expansion recommendations from customer insights to sellers Act as a liaison between product management and clients; partner with sales & professional services teams Participate in the renewal process and articulate the renewal value story to clients What you will need: 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles Bachelor’s degree; relevant previous experience in financial technology services Ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations Knowledge of financial technology industry and products, including market trends, challenges, and opportunities Strong analytical skills, including experience with Tableau or similar software, and turning data into insights Strong communication/presentation skills and confidence in all levels of customer engagement/situations Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles What we offer you: A career at FIS is more than just a job. It’s the chance to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 4 weeks
Account Manager Lead, Client Success
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the role: The Client Success Manager (CSM) Lead is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. By serving as a strategic partner, the CSM ensures clients realize the full value of their investment, fostering long-term relationships and aligning solution outcomes with business goals. About the team: The Client Success Manager Lead is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to use their product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities. What you will be doing: Act as a subject matter expert in business-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities. Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact. Build strong relationships with clients, proactively engage across the lifecycle, and enable value realization Develop a deep understanding of clients’ business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption Proactively analyze client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback Capture, communicate, and bring forward expansion recommendations from customer insights to sellers Act as a liaison between product management and clients; partner with sales & professional services teams Participate in the renewal process and articulate the renewal value story to clients What you will need: 7-10 years of experience in Client Success, Client Service/Support, Account Management, or similar roles Bachelor’s degree; relevant previous experience in financial technology services Ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations Knowledge of financial technology industry and products, including market trends, challenges, and opportunities Strong analytical skills, including experience with Tableau or similar software, and turning data into insights Strong communication/presentation skills and confidence in all levels of customer engagement/situations Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles What we offer you: A career at FIS is more than just a job. It’s the chance to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 4 weeks
Risk Analyst
VigorCare Pediatric Services - Jacksonville, FL
VigorCare Pediatric Services is seeking a highly motivated and detail-oriented Risk Analyst to join our team. As a leading provider of pediatric services, we are committed to providing the highest quality care to our patients and their families. This is a full-time, permanent position that offers competitive salary and benefits. Key Responsibilities: - Conduct risk assessments and identify potential risks within the organization - Develop and implement risk management strategies to mitigate identified risks - Monitor and analyze data to identify trends and potential risks - Collaborate with various departments to ensure compliance with risk management policies and procedures - Conduct investigations and root cause analysis of incidents and accidents - Develop and maintain risk management plans and reports - Stay informed of industry regulations and best practices related to risk management - Provide training and education to staff on risk management practices - Communicate with insurance providers and manage claims process - Participate in quality improvement initiatives to enhance patient safety and minimize risks - Assist in developing emergency preparedness plans and protocols Qualifications: - Bachelor's degree in risk management, business, or a related field - Minimum of 2 years of experience in risk management, preferably in a healthcare setting - Knowledge of risk assessment and management techniques - Strong analytical and problem-solving skills - Excellent communication and interpersonal skills - Ability to work independently and in a team environment - Proficient in Microsoft Office and data analysis tools - Knowledge of healthcare regulations and compliance requirements