Job Results
Financial Services
Posted 3 weeks
Product Technical Support Analyst I
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the role: Assists customers with technical inquiries, resolving issues, and ensuring a positive user experience with our cutting-edge products. Works collaboratively with other support team members to share knowledge and address challenges. Responds promptly to customer inquiries, providing accurate and helpful information. This is a full time onsite, hybrid position required Onsite Tuesdays, Wednesdays & Thursdays 347 Riverside Ave Jacksonville, FL 32202 Hybrid Schedule: Monday - Friday 9:00 am to 6:00 pm. No weekends Onsite Tuesdays, Wednesdays & Thursdays About the team: The Integrated Payables Client Support team serves as the primary point of contact for clients, providing timely assistance with platform questions, issue resolution, and service requests. The team works closely with internal product, development, and operations teams to investigate issues, communicate updates, and ensure clients receive effective solutions. In addition to reactive support, the team focuses on client success by providing guidance, training resources, and proactive recommendations to help clients maximize the value of the Integrated Payables platform. What you will be doing: In this role, you will be responsible for: Provide frontline support for client questions, issues, and service requests. Troubleshoot and resolve platform-related incidents while meeting service level commitments. Coordinate with internal teams to investigate issues and drive resolution. Communicate status updates, root causes, and solutions to clients in a timely manner. Deliver guidance, training, and best practices to help clients successfully use the Integrated Payables platform. What you bring: Customer Service & Communication Ability to communicate clearly, professionally, and empathetically with clients Strong verbal and written communication skills Problem Solving & Troubleshooting Ability to identify root causes, investigate issues, and provide effective solutions Critical thinking skills to navigate complex payment and platform related issues Technical Aptitude Understanding of file processing, payment workflows and system integrations are beneficial Ability to learn and navigate payment platforms and support related tools Minimum of 1-3 years of customer support, help desk, or client services experience Experience using CRM or ticket management systems required Required work hours: 9:00 am – 6:00 pm Monday - Friday Overtime required: No Weekends required: Rarely Travel percentage for this role: 0% Added Bonus if you have: Experience in fraud prevention Experience with ACH payments, vendor onboarding, account verification, or financial risk management. Familiarity with fraud detection tools such as GIACT, Early Warning Services (EWS), LexisNexis, Socure, or similar platforms. Experience in fintech, payments, account payable automation or banking operations Experience supporting enterprise clients and managing escalations What we offer you: A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Data Governance Analyst
VyStar Credit Union - Jacksonville, FL 32202
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Data Governance Analyst ACCOUNTABILITY STATEMENT As a Data Governance Analyst I, you will support the execution of VyStar’s enterprise data governance program through foundational governance activities related to metadata management, data quality, data privacy, and lifecycle management. This role operates within the 2nd Line of Defense and supports Enterprise Risk Management by assisting with data classification, application onboarding activities such as Microsoft Purview, and coordination across Data Owners, Data Stewards, Risk, Privacy, and key I.T. stakeholders. The analyst contributes to the operationalization of governance standards, procedures, and controls, supports onboarding of new data sources into the enterprise data ecosystem, and helps maintain core governance assets including the enterprise data catalog, data asset inventory, business glossary, and related documentation. ESSENTIAL RESPONSIBILITIES Support execution of enterprise data governance initiatives related to metadata, data quality, privacy, and lifecycle management. Assist in maintaining data governance documentation, standards, procedures, training materials, and reference guides. Support Risk and Privacy teams with data classification, governance activities, and application onboarding processes such as Microsoft Purview. Assist with data catalog and metadata population, including business glossary content and data element documentation. Support Data Owners and Data Stewards in maintaining metadata standards and consistent governance practices. Support training coordination for Data Owners and Data Stewards Help monitor data quality metrics, perform basic data analysis and extraction activities, and escalate identified issues as appropriate. Support Data Governance Council and working group meetings through preparation of materials, notes, action tracking, and follow-up coordination. Assist with onboarding stakeholders to governance processes and support training coordination for Data Owners and Data Stewards. Collect and compile data governance metrics and KPIs, support issue tracking and remediation documentation, and contribute to continuous improvement initiatives. Participate in enterprise initiatives such as data inventory and cataloging, records retention, data lifecycle activities, and data quality improvement efforts. Assist in developing communications and governance awareness materials Participate in enterprise initiatives such as: Data inventory and cataloging Records retention and data lifecycle activities All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job: Focus - Focus your full attention by carefully listening to and observing client or member. Connect - Consistently be friendly and approachable. Demonstrate your care. Understand - Listen empathetically and ask questions (70%/30% rule). Counsel - Recommend solutions based on your members’ needs and objectives. Advance - Ensure that members’ expectations were exceeded. Verify necessary follow-up actions. EDUCATION Bachelor’s degree required or High School diploma with relevant experience. EXPERIENCE 2–4 years of experience in a data, reporting, or governance-related discipline Exposure to data governance, data quality, or data management concepts Basic SQL or data analysis experience preferred KNOWLEDGE, SKILLS & ABILITIES Foundational understanding of data governance principles and concepts Familiarity with data structures, data definitions, and reporting environments Ability to follow established processes and apply standards consistently Strong attention to detail and data accuracy Effective written and verbal communication skills Ability to collaborate with business and technology stakeholders Basic to intermediate proficiency in Excel, Word, and PowerPoint Familiarity with metadata and data governance tools such as Microsoft Purview is a plus Disclaimers and Work Environment Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move object. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 3 weeks
Consumer Investments – Investment Specialist Trainee (Obtain SIE Series 7 & 66)
Bank of America - Jacksonville, FL 32256
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing phone-based services to relationship jobs where the representative is expected to take several inbound service calls daily to solve for financial needs. Key responsibilities include deepening relationships by referring clients to specialized sales teams and serving as a central entry point into a fully licensed financial services career. Job expectations include managing products, trading in self-directed accounts, and maintaining knowledge on chat functionality and a wide variety of products. Responsibilities: Identifies clients’ needs and find proper solutions to meet those needs by referring sales opportunities to specialist and sales teams Focuses daily on service to sales with existing Merrill clients Provides exceptional client care, growing client relationships, and guiding clients with needs-based solutions that will support the financial goals Required Qualifications: Client-focused with a passion for excellence and a positive team attitude Self-motivated, goal-oriented and can multitask in a fast moving, performance-based environment Ability to identify clients’ needs and find proper solutions to meet those needs by referring sales opportunities to specialist and sales teams Effective communicator with an aptitude for sales and relationship management Strong computer skills Is prepared to pass licensing exams – Security Industry Essentials (SIE) and Series 7 and Series 66 Desire to establish a long-term career in the financial services industry at a fast-growing company that rewards hard work and dedication Ambitious, disciplined, hardworking, resilient and willing to learn Desired Qualifications: Bachelor’s Degree in related field or 1+ years of experience in a performance-based environment FINRA Security Industry Essentials (SIE) or other financial services licenses and interest in pursuing the Series 7 and/or the Series 66 licenses Leadership capabilities Skills: Attention to Detail Critical Thinking Customer and Client Focus Verbal Communications Prioritization Active Listening Decision Making Emotional Intelligence Result Orientation Written Communications Account Management Adaptability Client Experience Branding Coaching Referral Identification Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40
Posted 3 weeks
Wealth Management Client Associate
Bank of America - Ponte Vedra Beach, FL 32082
Job Description: Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Merrill, we empower you to bring your whole self to work. We value the unique perspectives in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different skills and experiences that individuals bring from all backgrounds and careers; whether gained through military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Job Description: This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients. Responsibilities: Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset Required Qualifications: Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on results Demonstrates a client-centric mindset, always acting in the best interest of the client Has the ability to learn and adapt to new information and technology platforms Desired Qualifications: Currently holds or is pursuing FINRA Securities Industry Essentials (SIE), Series 7, and/or Series 66 (63 and 65 accepted in lieu of 66) Possesses industry knowledge and an understanding of investment products Has experience working with clients, quickly fulfilling their needs, delivering complex solutions, and providing an excellent client experience Is comfortable operating in a fast-paced environment with changing and evolving responsibilities Is detail oriented Demonstrates a commitment to continuous learning and professional growth Exhibits sound judgment and discretion when handling sensitive information Strong computer application skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Salesforce Demonstrates professional verbal and written communication skills Skills: Account Management Client Management Customer and Client Focus Issue Management Oral Communications Business Development Client Solutions Advisory Pipeline Management Prioritization Administrative Services Emotional Intelligence Referral Identification Written Communications Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy. Shift: 1st shift (United States of America) Hours Per Week: 37.5
Posted 3 weeks
Solutions Engineering Manager – IT In Office
Ring Power Corporation - Saint Augustine, FL 32092
Main Duties & Responsibilities: Primary Job Role Lead, mentor, and develop a multidisciplinary engineering organization comprised of Application Developers, Data Engineers, and AI Engineers, establishing performance expectations, fostering professional growth, and ensuring alignment with organizational objectives. Direct the planning, prioritization, and allocation of engineering resources, exercising independent judgment to balance competing business priorities and ensure successful delivery of strategic technology initiatives. Establish, implement, and continuously improve engineering standards, software development methodology, architectural governance, quality assurance practices, and operational support frameworks. Collaborate with IT leadership to develop and execute the strategic roadmap for enterprise data platforms, integrations, and AI-enabled solutions that support organizational growth, operational efficiency, and business transformation. Provide leadership and governance over enterprise data architecture, ensuring the quality, integrity, security, accessibility, and lifecycle management of data assets used for business operations, reporting, analytics, and artificial intelligence initiatives. Oversee the design, implementation, and optimization of enterprise integrations between ERP platforms, Caterpillar systems, and third-party applications, driving process automation and business efficiency across the organization. Collaborate with executive leadership, business stakeholders, and technology teams to evaluate emerging business requirements, develop technology strategies, and recommend solutions that support long-term organizational objectives. Establish policies, procedures, and governance standards related to software development, data management, cybersecurity, compliance, and risk mitigation, ensuring adherence to corporate and regulatory requirements. Collaborate with IT leadership and key stakeholders to evaluate system performance, operational risks, and technology investments, supporting architecture planning, priority setting, and resource allocation to improve reliability, scalability, and operational effectiveness. Manage departmental objectives, budgets, vendor relationships, and technology resources while measuring performance against key business and operational outcomes. Performs other duties as assigned. Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace. Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS. Analytical: Uses a logical, systematic, sequential approach breaking down complex tasks into its component parts and considering each part in detail. Compares alternatives, evaluating the costs, benefits, risks, and chances for success, in making decisions. Identifies patterns and trends to determine root cause. Generates a range of creative solutions, choosing the most appropriate option. Planning and Organizing: Creates realistic schedules and follow them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input. Coaching and Mentoring: Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals. Builds productive relationships with team members, conveying confidence and expressing genuine appreciation for team member contributions. Explains to team members the importance of the work they do. Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises. Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made. Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work. Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one’s preferred way of doing things Company Overview: In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida. Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers. Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale. Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level. Qualifications: Education and Experience Formal Education: Bachelor’s Degree in a related area of study. Experience: 7 or more years. Required / Credentials Proficiency in SQL, Python, and data pipeline tools. Experience with cloud platforms and big data technologies. Strong problem-solving and analytical skills. Excellent communication and leadership abilities. Not Required but Highly Desired Criteria D365 Experience. CAT Dealer Experience. Updating of Knowledge Job requirements frequently change requiring re-training once or more per year. Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness Problem Solving: Job requires complex problem-solving skills in a dynamic environment. Independent research and analysis are routinely required to develop appropriate solutions. Awareness and intervention is expected to prevent problems from occurring. Creativity: Job requires extensive creativity and a constant need to find new and improved solutions to be effective. Autonomy: Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process. Working Environment Stress Load: Regular exposure to these stresses (20-80% of the time). Workload Fluctuation: Job frequently involves changes in priorities, complexity and/or quantity of work. Work Schedule: Work is scheduled during normal business hours with frequent requirements to work nights, holidays or weekends. Organizational Impact A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives. Supervisory Responsibility Job involves a first level leader, responsible for team members only - no subordinate Supervisors /Managers) Physical Demands "NA": Not Applicable "O": Occasionally - (up to 3 hours/day) "F": Frequently - (3-6 hours/day) "C": Constantly - (6-8 hours/day) N/A: Climbing N/A: Balancing N/A: Stooping N/A: Kneeling N/A: Crouching N/A: Crawling O: Reaching O: Standing F: Sitting O: Walking N/A: Feeling F: Fingering O: Grasping F: Repetitive Motion F: Talking C: Hearing O: Pushing - Up to 25 lbs. O: Pulling - Up to 25 lbs. O: Lifting - Up to 25 lbs. N/A: Pushing - 26-50 lbs N/A: Pulling - 26-50 lbs. N/A: Lifting - 26-50 lbs. N/A: Pushing - Over 50 lbs. N/A: Pulling - Over 50 lbs. N/A: Lifting - Over 50 lbs. Environmental Conditions "NA": Not Applicable "O": Occasionally - (up to 3 hours/day) "F": Frequently - (3-6 hours/day) "C": Constantly - (6-8 hours/day) C: Inside conditions: Protection from weather but not necessarily from temperature change. N/A: Outside environmental conditions: No effective protection from weather. N/A: Extreme cold: Temperatures below 32 degrees for periods of more than one hour. N/A: Extreme heat: Temperatures above 100 degrees for periods of more than one hour. N/A: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level N/A: Vibration: Exposure to oscillating movements of the extremities of whole body. N/A: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals. N/A: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation. N/A: Oils: There is air and/or skin exposure to oils and other cutting fluids. N/A: Air particulates / contaminants: the worker is required to wear respirator. RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER
Posted 3 weeks
Patient Liaison
Neurotech NA Inc - Jacksonville, FL 32256
*****This role is a Temporary Position that will end on 12/31/2026* Neurotech NA Inc, the manufacturer of market-leading medical devices, is looking to add a *Patient Liaison* to our team in Jacksonville, FL. This is not a call center position - you would be assisting our field sales team, interacting with patients, healthcare providers and vendors, and delivering on our corporate mission of providing "VIP Customer Care". The person we are looking for will be a good cultural fit with our team-oriented, "roll-up-your-sleeves-and-get-stuck-in" organization. You must have a demonstrated ability to learn a variety of skills and have the ability to juggle competing priorities and thrive under pressure. Your professional interpersonal and organizational skills need to be exemplary. You also need to be able to learn and master new systems and processes quickly, while adhering to our corporate Quality Management Systems and Compliance Policies. *Duties and Responsibilities:* Contact patients to: * Explain product features and benefits * Explain insurance authorization status * Explain insurance benefits including estimated out of pocket costs * Collect patient agreement forms and payments ahead of fitting Ensure consistent delivery and development of the patient liaison program by * Adhering to a mechanism to track and manage patient records within the Brightree system, trackers or other tools as applicable. * Maintaining min. weekly contact with patients until authorization is approved * Maintaining min. weekly contact with sales reps to ensure they are aware of patient status, advise on patients unable to contact etc. * Suggest process improvements as program evolves. Assist patients in navigating the various options the Company offers to manage their out of pocket costs including payment plans and economic assistance program. Assist with the Company’s Patient Outreach and Patient Feedback Interview programs to ensure existing customers are satisfied, problems are addressed, and patients are encouraged to continue their therapy. Answer inbound patient phone calls. Develop technical product expertise and provide product technical support to patients and reps over the phone. Work with the Customer Experience team to ensure patients receive VIP Customer Care from start to finish. Perform special projects as identified to promote delivery of VIP Customer Care throughout the organization. Adhere to all policies and procedures to ensure the Company’s compliance with all local and national regulatory requirements – including but not limited to HIPAA, HQAA/Medicare, FDA and any other regulatory requirements. *Key Competencies:* * Proven Commitment to VIP customer care. * Consultative sales and customer service skill * High degree of empathy * Strong organizational skills * Excellent verbal and written communication skills * Ability to take initiative and work autonomously * Experience communicating Patient’s Out of Cost * Proven ability to foster a productive team-oriented environment with adaptability to handle changing priorities and multiple assignments in a high volume, fast-paced work environment. * Excellent knowledge of MS office products and ability to learn other systems as required Job Type: Full-time Pay: $20.00 - $25.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible spending account * Health insurance * Health savings account * Paid time off * Vision insurance Work Location: In person
Posted 3 weeks
Customer Care Coordinator
Neurotech NA Inc - Jacksonville, FL 32256
*****The role is a Temporary Positing that will end on 12/31/2026* Neurotech NA Inc, the manufacturer of market-leading medical devices, is looking to add a *Customer Care Coordinator* to our team in Jacksonville, FL. *This is not* a Call Center or Work From Home position - you would be assisting our Field Sales Team, interacting with patients, healthcare providers and vendors, and delivering on our corporate mission of providing "VIP Customer Care". The person we are looking for will be a good cultural fit with our team-oriented, "roll-up-your-sleeves-and-get-stuck-in" organization. You must have a demonstrated ability to learn a variety of skills and have the ability to juggle competing priorities and thrive under pressure. Your professional interpersonal and organizational skills need to be exemplary. You also need to be able to learn and master new systems and processes quickly, while adhering to our corporate Quality Management Systems and Compliance Policies. *Duties and Responsibilities:* 1) Answer inbound patient phone calls. 2) Develop technical product expertise and provide product technical support to patients and reps over the phone. 3) Make follow-up calls to patients following fitting to ensure satisfaction, assist with questions, verify that patients are successfully using our devices. 4) Work with the Customer Experience team to ensure patients receive VIP Customer Care from start to finish. 5) Manage outgoing correspondence / packages (via Mail, USPS etc). 6) Assist with administrative duties as required. 7) Monitor office and breakroom supplies and order when necessary. 8) Assist colleagues with data entry tasks. 9) Perform special projects as identified to promote delivery of VIP Customer Care throughout the organization. 10) Adhere to all policies and procedures to ensure the Company’s compliance with all local and national regulatory requirements – including but not limited to HIPAA, HQAA/Medicare, FDA and any other regulatory requirements 11) *Required: *In Person 9a to 6p Mon thru Fri and as specified *Key Competencies*: * Advanced verbal and written communication skills. * Superior empathy and customer service skills * Strong organizational skills. * Excellent knowledge of MS office products and ability to learn other systems as required. * Ability to take initiative and work autonomously. * Collaborative, team-oriented style * Proven ability to foster a productive environment with adaptability to handle changing priorities and multiple assignments in a high volume, fast-paced work environment. Job Type: Full-time Pay: $20.00 - $25.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible spending account * Health insurance * Health savings account * Paid time off * Vision insurance Work Location: In person
Posted 3 weeks
Licensed Practical Nurse
Duval County Public Schools - Jacksonville, FL 32207
Additional Referendum Monies available. PLEASE ATTACH A COPY OF YOUR LPN LICENSE TO YOUR APPLICATION Job Summary Under the direction of a licensed registered nurse, provides practical nursing services to students with medically complex health needs. Performs designated routine non-invasive and invasive procedures established by physician orders. Provides basic first aid and attends to students health needs as indicated in the School Health Services Manual. Essential Functions 1. Performs routine and prescribed invasive and non-invasive procedures, including, but not limited to; gastric tube feedings; breathing treatments; diabetic glucose monitoring; urinary catheterizations; and tracheostomy care and suctioning. 2. Identifies and monitors student health status through needs assessments, screening procedures, examinations, observations, and analyses. 3. Provides basic first aid and attends to student health needs as indicated in the School Health Services Manual 4. Establishes and maintains appropriate medical records, logs, indices, and schedules on daily and school year diagnoses, procedures, treatments, monitoring, adverse reactions, and notifications. 5. Distributes/administers prescription and non-prescription medication to students in accordance with applicable laws and directives, following guidelines described in school health policy manual. 6. Assists the student, school personnel, and parents in understanding and coping with a students disability or condition. 7. Designs intervention in conjunction with other health and education team members to prevent further disability. 8. Facilitate Telehealth appointments for students. 9. Performs other duties as assigned. Probation: Six (6) months Qualifications Open Requirements: Licensure as a Licensed Practical Nurse (LPN) by the Florida State Board of Nursing; OR graduation from a School of Practical Nursing meeting the minimum requirements of the Florida State Board of Nursing with authorization from the Florida State Board of Nursing to practice as a LPN in accordance with Florida Statutes. Must maintain same during employment in this class. Promotional Requirements: NA Licensing: Must secure licensure as a LPN by the Florida State Board of Nursing prior to appointment and must maintain same during employment in this class. CPR certification must be obtained prior to appointment and maintained during employment in this class. Knowledge, Skill, and Abilities Strong working knowledge of principles and techniques of practical nursing Working knowledge of clinic procedures, instruments, equipment, and the uses and effects of medications Knowledge of the principles of practical nursing in providing nursing services Knowledge of childhood illnesses Knowledge of First Aid and CPR Knowledge of medical terminology and common medications Skill in the use of glucometer, nebulizer, catheters, IVAC feeding machines and equipment, suction machine, and related medical equipment Strong oral, written, and interpersonal communication skills Basic word processing, spreadsheet, and database software skills Ability to administer medications and treatments adjusting to the students condition Ability to initiate appropriate emergency measures Ability to establish and maintain good working relationships with students, parents, and other staff members Ability to maintain applicable records and reports Ability to inventory and order supplies Strong organizational skills and time management skills Physical ability to lift, move and position students for procedures and transporting
Posted 3 weeks
Support Technician, Federal Programs
Duval County Public Schools - Jacksonville, FL 32207
Job Summary Provides administrative support work in assisting district administrators in planning, coordinating, monitoring, and facilitating administrative actions and processes. Essential Functions 1. Researches and compiles data, and prepares reports and correspondence. 2. Organizes and tracks the status of legislation, application or case record processing, responding to complaints, and/or resolving work related problems. 3. Recommends, coordinates, and implements administrative practices and procedures to facilitate work processes and accomplish unit activities. 4. Interprets laws, rules, regulations, policies, for the purpose of answering inquiries, resolving complaints, or to resolve work related problems. 5. Prepares correspondence relating to administrative activities for the purpose of presenting information, or resolving complaints or work related problems. 6. Maintains administrative records and files. 7. Attends meetings to provide or clarify information, facilitate processes, or resolve problems. 8. Performs other duties as assigned. Probation: Six (6) months Qualifications Open requirements: Four (4) year combination of education, training, and experience in administrative work or related area. Promotional requirements: NA Licensing: Depending upon assignment, a valid Florida Driver’s License may be required prior to appointment and must be maintained during employment in this class. Knowledge, Skills, and Abilities Knowledge of administrative practices, methods, and procedures relating to administrative support areas Knowledge of research and statistical methods and techniques Strong word processing, spreadsheet, database, diagramming, and/or presentation software skills Strong oral, written, and interpersonal communication skills Strong data research, compilation, analysis, and presentation skills Strong calculator, personal computer, fax, and office equipment operation skills Ability to resolve work related problems or complaints Ability to use judgment in search for solutions or improvement to work processes Ability to coordinate work activities Ability to research and compile data, prepare written reports and correspondence Ability to interpret laws, rules, and regulations Ability to operate standard office equipment such as personal computers, copiers, fax machines, and related equipment Ability to read, understand, and apply job-related rules, policies and procedures Ability to prepare reports
Posted 3 weeks
Registered Nurse
Duval County Public Schools - Jacksonville, FL 32207
Additional Referendum Monies available. PLEASE ATTACH A COPY OF YOUR RN LICENSE TO YOUR APPLICATION Job Summary Provides skilled professional nursing services to students with medically complex health needs. Analyzes the total health care of students with chronic illnesses/disorders, and performs designated routine non-invasive and invasive procedures as established by physician orders. Attends to any students health needs as indicated in the School Health Services Manual. Essential Functions 1. Performs routine and prescribed invasive and non-invasive procedures including, but not limited to; gastric tube feedings; breathing treatments; diabetic glucose monitoring; urinary catheterizations; and tracheostomy care and suctioning. 2. Identifies and monitors student health status through needs assessments, screening procedures, examinations, observations, and analyses. 3. Establishes and maintains appropriate medical records, logs, indices, and schedules on daily and school year diagnoses, care plans, procedures, treatments, monitoring, adverse reactions, and notifications. 4. Provides basic first aid and attends to student health needs as indicated in the School Health Services Manual. 5. Distributes/administers prescription and non-prescription medication to students in accordance with applicable laws and directives, following guidelines described in school health policy manual. 6. Assists the student, school personnel, and parents in understanding and coping with a student’s disability or condition. 7. Designs intervention in conjunction with other health and education team members to prevent further disability. 8. Facilitate Telehealth appointments for students. 9. Performs other duties as assigned. Probation: Six (6) months Qualifications Open Requirements: Licensure as a Registered Nurse (RN) by the Florida State Board of Nursing; OR graduation from a School of Registered Nursing meeting the minimum requirements of the Florida State Board of Nursing with authorization from the Florida State Board of Nursing to practice as a RN in accordance with Florida Statutes. Must maintain same during employment in this class. Promotional Requirements: NA Licensing: Must secure licensure as a RN by the Florida State Board of Nursing prior to appointment and must maintain same during employment in this class. Dependent upon assignment, may be required to have a valid Driver's License prior to appointment and which must be maintained during employment in this class. CPR certification must be obtained prior to appointment and maintained during employment in this class. Knowledge, Skills, and Abilities Thorough knowledge of the principles, techniques, and procedures in providing nursing services Thorough knowledge of medical terminology and common medications Working knowledge of clinic procedures, instruments, equipment, and the uses and effects of medications Knowledge of childhood illnesses Knowledge of First Aid and CPR Strong skills in the use of glucometer, nebulizer, catheters, IVAC feeding machines and equipment, suction machine, and related medical equipment Strong oral, written, and interpersonal communication skills Strong word processing, spreadsheet, and database software skills Strong organizational skills Strong time management skills Strong skills in establishing and maintaining information, record, document, and file systems Ability to administer medications and treatments adjusting to the student’s condition Ability to initiate appropriate emergency measures Physical ability to lift, move and position students for procedures and transporting Ability to inventory and order supplies Ability to establish and maintain effective working relationships with administrators, teachers, other employees, parents, and the general public