Job Results
Financial Services
Posted 3 days
Senior Liability Claim Specialist
Landstar - Jacksonville, FL 32224
What is Landstar? Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company. Location: Onsite in Jacksonville, FL Schedule: Monday – Friday 8-5 Salary Range: $75,000 - $85,000 annually based on experience, some flexibility What work will you perform? As a Senior Claims Adjuster, you will investigate, evaluate, and resolve complex commercial auto claims involving bodily injury and property damage. Working with attorneys, vendors, and internal stakeholders, you will determine liability, assess damages, manage claim reserves, and develop effective resolution strategies through settlement or litigation. Your experience handling litigated casualty, transportation, trucking, or commercial auto claims who enjoy investigative work, critical thinking, negotiation, and decision-making in a fast-paced environment will be the ground work for success with Landstar. The role offers excellent opportunities to deepen your litigation and claims management skills while contributing to the successful resolution of complex claims and protecting the organization's financial interests. Essential Responsibilities: • Review initial information and identify involved parties and potential exposures after confirming insurance coverage available • Obtain, verify, and preserve documents and discovery items to formulate liability and damages decisions while considering applicable rules and laws of the accident venue • Assign vendors and experts for specific assignment as needed. • Monitor adequacy of all claim reserves; adjusting within authority level or notify management of needed increase • Make timely liability decisions and set appropriate strategy for resolution • Work closely with defense counsel to direct litigation activity, adequacy of resolution strategy, and respond timely to litigation discovery requests. (Requests for Admission, Request for Production and Interrogatories). • Participate in arbitrations, mediations, settlement conferences and trials when requested, which may include out of state and overnight travel • Ensure claim activity, reserves, and payments are timely documented within the claims management system • Work closely with management on potential high exposure claims and files in litigation, and timely identify and report high exposure files to senior management and excess insurers • Submit information timely to CMS/Medicare, ISO, OFAC, MVTIS, etc and identify fraud indicators for submission to SIU Required Minimum Experience and Education: • Bachelor’s Degree or equivalent experience • 3 years of litigation claims experience • Current 6-20 all lines license Preferred Experience and Education: • 5 years litigation claims experience Knowledge, Skills, and Abilities: • Ability to interpret contracts and Commercial Auto/Trucking policies relating to Auto, GL, UM/UIM, and PIP/No-Fault claims • Understand and apply tort and contractual law and moderate to superior understanding of legal terms, civil procedures, and concepts • Proficient with technology to include all Microsoft Office products, claims management systems, and external sites such as ISO, ExamWorks, ARMS, etc. • Ability to quickly recognize potential risk exposures resulting from accidents and demonstrated sound judgment and decision-making abilities • Ability to write captioned management reports that conform to prescribed style and format • Ability to effectively present information to senior management, claims committees, or other professional groups • Ability to analyze monthly key performance indicators and address deficiencies Why work at Landstar? Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team. Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more. If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you! Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to [email protected]. Privacy Policy Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.
Posted 3 days
Claims Adjuster
The Wes Stewart Corporation - Jacksonville, FL 32254
Stewart Moving & Storage is an independent moving company with 13 warehouses in 5 states, from Delaware to Florida. We are a growing organization, established in 1995, and now known as an innovative leader in the industry Stewart Moving & Storage is seeking a Claims Adjuster & Quality Assistant in our Jacksonville, Florida location. Duties and responsibility includes providing support to ensure efficient operation of the Claims & Quality Department. You will support managers and employees through a variety of tasks related to organization and communication. The job scope includes communicating via phone and email, ensuring that all duties are completed accurately and delivered with high quality and in a timely manner. Responsibilities: Initiate, answer, and direct phone calls Assist in the preparation of regularly scheduled reports Filing, scanning, various workflow related paperwork organization Other duties as assigned Requirements: Proven admin or assistant experience Knowledge of office management systems and procedures Excellent time management skills and ability to multi-task and prioritize work Attention to detail and problem solving skills Excellent written and verbal communication skills Strong organizational and planning skills Proficiency in MS Office
Posted 3 days
Surgery Scheduler
United Surgical Partners - Jacksonville, FL
Surgery Scheduler SurgCenter of Greater Jacksonville is hiring a Surgery Scheduler Monday - Friday day schedule, 5:00 am - 1:30 pm SurgCenter of Greater Jacksonville was established by clinical personnel to provide first-class surgical services for the local community in a safe comfortable and welcoming environment. SurgCenter of Greater Jacksonville is seeking a motivated Surgery Scheduler to join our team. JOB SUMMARY Under the direction of the Business Office Manager, is responsible for daily maintenance of the surgery schedule and all aspects of the scheduling process. This includes strategizing and problem solving and ensuring high levels of customer service with scheduling coordinators from all doctors'' offices and Operating Room Staff. Successful candidate will possess outstanding leadership, communication and customer service skills as well as the ability to diffuse difficult scheduling conflicts efficiently with strategy. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs. DUTIES AND RESPONSIBILITIES: Sets priorities and organizes work Schedules patient procedures to ensure efficient and accurate processing of information. This includes procedures in the operating room, GI lab, and arrangements for 23-hour stay. Coordinates with anesthesia groups to confirm scheduling for coverage. Accurately uses procedure codes to ensure proper billing. Verifies information being entered into system is correct, i.e. spelling of name, DOB, gender, insurance information, etc. Ensuring all necessary paper work for any patient -add on'' is received by the appropriate staff. Communicates changes to schedule to appropriate staff Ensures all required fields in Advantx are completed Works closely with OR director to avoid equipment or supply conflicts. Alerts administration when new doctors or procedures are scheduled. Cross trains with other areas. Other duties as assigned. Completes consents and ensures accuracy before submitting to the chart builder. Promote positive relationships with scheduling coordinators, physicians and nursing staff members throughout the scheduling process. BENEFITS Our competitive salary and benefits package includes medical and dental insurance, 401(k), paid time off and life insurance. Required Skills: Minimum 2of hospital or medical office experience preferred. Highschool diploma or GED Must be able to communicate verbally and non-verbally in a professional way. Ability to use time wisely in preparing work area to meet high-paced demand. Show a genuine desire to work and improve the hospital as a whole. Professional appearance. Strong medical terminology. Must demonstrate excellent phone etiquette and exceptional customer service skills.
Posted 3 days
Account Executive – North Florida Region
Curative, Inc. - Jacksonville, FL
About Curative Curative is building the future of health insurance with a first-of-its-kind employer-based plan designed to remove financial barriers and make care truly accessible: one monthly premium with $0 copays and $0 deductibles*. Backed by our recent $150M in Series B funding and valuation at $1.275B, Curative is scaling rapidly and investing in AI-powered service, deeper member engagement, and a smart network designed for today’s workforce. Our north star guides everything we do: healthcare only works when people can actually use it. That belief drives every decision we make: from how we design our plan, support our members, to how we collaborate as a team. If you want to do meaningful work with a team that moves fast, experiments boldly, and cares deeply, Curative is the place to do it. We’re growing fast and looking for teammates who want to help transform health insurance for the better. SUMMARY The Account Executive will have oversight and overall accountability of the accounts assigned to them. This would include the on-boarding of new groups along with the renewal, growth, profitability, and client satisfaction. The Account Executive will be the main contact for the employer’s administrators once the account has been sold. They will work directly with the Sales Team, Client’s Broker, the Employer Representatives, and the Curative Health Plan department leaders to ensure that all clients are receiving the highest level of service. ESSENTIAL DUTIES AND RESPONSIBILITIES Develop and enhance relationships with assigned clients, brokers, and consultants, understanding each of their business goals and key initiatives, and seeking opportunities to enhance value for all parties. Monitor service delivery by tracking and analyzing key performance metrics, ensuring clients receive the highest level of service and value from our products and services while aligning with their business goals. Deliver analytics on Curative’s performance and productivity, updates on key issues or trends. Retain and grow their assigned book of business profitably, enhancing overall client satisfaction through excellent service. Collaborate closely with internal teams, including operations, clinical, network and finance to ensure seamless delivery of services and support to constituents. Stay informed about industry trends, competitor activities, and regulatory changes to provide clients with insightful initiative-taking advice. Coordinate and conduct Open Enrollment meetings to ensure assigned clients members make informed decisions about their benefits. REQUIRED EXPERIENCE/SKILLS Excellent written and verbal communication skills Excellent presentation skills across a continuum of audiences. Broad knowledge of the healthcare industry, business practices, trends, and developments. Experience interfacing at all levels internally, with clients, brokers, consultants, and any external partners required. Adept in planning, influencing, leading change, working in a challenging environment, and multi-tasking skills required. Bachelor’s degree and 5 years of experience in an Account Management role. Detailed oriented with solid organizational and planning skills. Proficient in MS Office, Google Workspace and Adobe. PREFERRED EXPERIENCE/SKILLS Bilingual in English and Spanish REQUIRED LICENSES State Health, Life and Variable Annuity license. EXPECTED HOURS OF WORK/TRAVEL This is a full-time remote position, and core hours of work are Monday through Friday, 8 a.m. to 5 p.m. This position may at times require extended working hours and weekend work. Travel may be applicable. This position requires the Account Executive to reside in FL. Perks & Benefits Curative Health Plan (100% employer-covered medical premiums for you and 50% coverage for dependents on the base plan.) $0 copays and $0 deductibles (with completion of our Baseline Visit ) Preventive and primary care built in Mental health support (Rula, Televero, Two Chairs, Recovery Unplugged) One-on-one care navigation Chronic condition programs (diabetes, weight, hypertension) Maternity and family planning support 24/7/365 Curative Telehealth Pharmacy benefits Comprehensive dental and vision coverage Employer-provided life and disability coverage with additional supplemental options Flexible spending accounts Flexible work options: remote and in-person opportunities Generous PTO policy plus 11 paid annual company holidays 401K for full-time employees Generous Up to 8–12 weeks paid parental leave, based on role eligibility.
Posted 3 days
Sales Agent Trainee
True North Group - Saint Augustine, FL
Join Our Team at True North Group! Position: Sales Agent Trainee Number of Openings: 1 Territory Sales Position Available Break Into Sales with Purpose Looking to launch your career in a role where your results directly impact your paycheck. At True North Group, we believe the best salespeople aren't born -they're trained. If you're hungry to learn, ready to hustle, and eager to grow into something more, we'll give you the tools to make it happen. If you're looking for more than a job something that offers real growth, real income potential, and the chance to make a difference this could be it. Your Day-to-Day Will Include: Meeting with individuals and teams in person Presenting workplace supplemental insurance benefits and protecting families Following up and generating leads and building your own pipeline Collaborating with teammates and mentors in and out ofthe field Learning to close deals and manage long-term client relationships We Provide: Uncapped weekly commission + Weekly draw pay + bonus structure Comprehensive training and field development Incentive trips, team events, and networking opportunities A clear, personalized career path from day one It is a requirement that you obtain your Health and Life Insurance license before beginning work with us. Once you receive a job offer, our onboarding team will guide you through the licensing process step-by-step. After you join our team, you'll be eligible for reimbursement of any licensing fees you paid to become licensed. What You Need: A positive attitude and strong work ethic Excellent communication skills A coachable mindset and eagerness to learn The ability to work independently and manage time Reliable transportation and professional presence No Experience, No Problem. Whether you're just out of university, switching industries, or trying to find a place to grow long term, we've built a system that helps newcomers thrive. Many of our top reps came in with zero sales experience ? just the willingness to work hard, take feedback, and stay consistent. We're interviewing now. Take the first step toward something bigger. Apply at www.thetruenorthgroupllc.com
Posted 3 days
Key Accounts Program Manager- Workers’ Compensation – Transportation
Insurance Office of America - Green Cove Springs, FL 32043
Job Description: Title: Key Accounts Program Manager – Commercial Lines Work Mode: Remote, Florida Residents Only | Location/Supporting: Longwood, FL | Book Focus: Key Accounts, Large/Complex Commercial Risks Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: The Key Accounts Program Manager (PM) is responsible for overseeing underwriting, service, and strategic management of complex commercial insurance programs and key accounts. This role ensures profitable growth through disciplined underwriting, strong carrier relationships, and alignment of program strategies with client and organizational objectives. The PM serves as a primary liaison between carriers, brokers, clients, and internal teams while driving performance, operational excellence, and long‑term account success. Key Responsibilities: Portfolio Strategy & Oversight: Direct underwriting and service strategy for key accounts, ensuring alignment with underwriting guidelines, authority levels, and client objectives. Profitability & Growth Management: Monitor portfolio performance, including revenue, retention, and profitability, using data‑driven analysis to guide strategic decisions. Risk Evaluation & Approval: Evaluate and approve complex, high‑exposure or large account risks, ensuring sound selection and pricing discipline. Loss & Performance Analysis: Track loss trends, claims activity, and portfloio metrics to identify opportunities for corrective action or optimization. Carrier Relationship Management: Maintain strong working relationships with carrier partners, ensuring compliance with authority agreements, underwriting standards, and service expectations. Program Design & Enhancement: Collaborate with internal and external stakeholders to optimize program structure, coverage design, and pricing strategies. Regulatory & Program Compliance: Ensure programs comply with regulatory requirements, contractual obligations, and internal policies. Audit & Reporting Management: Audit & Reporting Management: Oversee audits, carrier reviews, and reporting deliverables, ensuring accuracy, timeliness, and consistency. Broker & Client Engagement: Build strong relationships with brokers and key clients, providing strategic guidance and supporting long‑term account growth. Business Development Support: Provide technical underwriting and program expertise to support new business initiatives and expansion opportunities. Escalation Management: Serve as a subject matter expert for complex underwriting, service, or client issues requiring escalation. Team Leadership & Development: Lead and mentor underwriting and service staff supporting key accounts, fostering accountability and professional growth. Operational Alignment: Monitor workflows and service delivery, partnering with claims, loss control, and finance teams to ensure coordinated execution. Process Improvement & Systems Support: Identify and support enhancements to systems, reporting tools, and operational processes to drive efficiency and effectiveness. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: Bachelor’s degree in Business, Finance, Risk Management, or a related field, or equivalent industry experience 7+ years of workers’ compensation underwriting experience with strong technical depth 3+ years of leadership or management experience within a brokerage, MGA/MGU, or carrier environment Strong expertise in underwriting principles, risk evaluation, and pricing strategies for complex accounts Working knowledge of claims trends, loss drivers, and regulatory requirements Proven ability to manage client relationships and influence strategic outcomes Excellent communication, collaboration, and carrier relationship management skills Analytical, detail‑oriented leader with the ability to manage multiple priorities in a fast‑paced environment What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s). Salary Range The expected pay range for this position is 95-135K annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Posted 3 days
Key Accounts Program Manager- Workers’ Compensation – Transportation
Insurance Office of America - Saint Augustine, FL 32084
Job Description: Title: Key Accounts Program Manager – Commercial Lines Work Mode: Remote, Florida Residents Only | Location/Supporting: Longwood, FL | Book Focus: Key Accounts, Large/Complex Commercial Risks Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: The Key Accounts Program Manager (PM) is responsible for overseeing underwriting, service, and strategic management of complex commercial insurance programs and key accounts. This role ensures profitable growth through disciplined underwriting, strong carrier relationships, and alignment of program strategies with client and organizational objectives. The PM serves as a primary liaison between carriers, brokers, clients, and internal teams while driving performance, operational excellence, and long‑term account success. Key Responsibilities: Portfolio Strategy & Oversight: Direct underwriting and service strategy for key accounts, ensuring alignment with underwriting guidelines, authority levels, and client objectives. Profitability & Growth Management: Monitor portfolio performance, including revenue, retention, and profitability, using data‑driven analysis to guide strategic decisions. Risk Evaluation & Approval: Evaluate and approve complex, high‑exposure or large account risks, ensuring sound selection and pricing discipline. Loss & Performance Analysis: Track loss trends, claims activity, and portfloio metrics to identify opportunities for corrective action or optimization. Carrier Relationship Management: Maintain strong working relationships with carrier partners, ensuring compliance with authority agreements, underwriting standards, and service expectations. Program Design & Enhancement: Collaborate with internal and external stakeholders to optimize program structure, coverage design, and pricing strategies. Regulatory & Program Compliance: Ensure programs comply with regulatory requirements, contractual obligations, and internal policies. Audit & Reporting Management: Audit & Reporting Management: Oversee audits, carrier reviews, and reporting deliverables, ensuring accuracy, timeliness, and consistency. Broker & Client Engagement: Build strong relationships with brokers and key clients, providing strategic guidance and supporting long‑term account growth. Business Development Support: Provide technical underwriting and program expertise to support new business initiatives and expansion opportunities. Escalation Management: Serve as a subject matter expert for complex underwriting, service, or client issues requiring escalation. Team Leadership & Development: Lead and mentor underwriting and service staff supporting key accounts, fostering accountability and professional growth. Operational Alignment: Monitor workflows and service delivery, partnering with claims, loss control, and finance teams to ensure coordinated execution. Process Improvement & Systems Support: Identify and support enhancements to systems, reporting tools, and operational processes to drive efficiency and effectiveness. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: Bachelor’s degree in Business, Finance, Risk Management, or a related field, or equivalent industry experience 7+ years of workers’ compensation underwriting experience with strong technical depth 3+ years of leadership or management experience within a brokerage, MGA/MGU, or carrier environment Strong expertise in underwriting principles, risk evaluation, and pricing strategies for complex accounts Working knowledge of claims trends, loss drivers, and regulatory requirements Proven ability to manage client relationships and influence strategic outcomes Excellent communication, collaboration, and carrier relationship management skills Analytical, detail‑oriented leader with the ability to manage multiple priorities in a fast‑paced environment What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s). Salary Range The expected pay range for this position is 95-135K annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Posted 3 days
Key Accounts Program Manager- Workers’ Compensation – Transportation
Insurance Office of America - Palm Coast, FL 32135
Job Description: Title: Key Accounts Program Manager – Commercial Lines Work Mode: Remote, Florida Residents Only | Location/Supporting: Longwood, FL | Book Focus: Key Accounts, Large/Complex Commercial Risks Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: The Key Accounts Program Manager (PM) is responsible for overseeing underwriting, service, and strategic management of complex commercial insurance programs and key accounts. This role ensures profitable growth through disciplined underwriting, strong carrier relationships, and alignment of program strategies with client and organizational objectives. The PM serves as a primary liaison between carriers, brokers, clients, and internal teams while driving performance, operational excellence, and long‑term account success. Key Responsibilities: Portfolio Strategy & Oversight: Direct underwriting and service strategy for key accounts, ensuring alignment with underwriting guidelines, authority levels, and client objectives. Profitability & Growth Management: Monitor portfolio performance, including revenue, retention, and profitability, using data‑driven analysis to guide strategic decisions. Risk Evaluation & Approval: Evaluate and approve complex, high‑exposure or large account risks, ensuring sound selection and pricing discipline. Loss & Performance Analysis: Track loss trends, claims activity, and portfloio metrics to identify opportunities for corrective action or optimization. Carrier Relationship Management: Maintain strong working relationships with carrier partners, ensuring compliance with authority agreements, underwriting standards, and service expectations. Program Design & Enhancement: Collaborate with internal and external stakeholders to optimize program structure, coverage design, and pricing strategies. Regulatory & Program Compliance: Ensure programs comply with regulatory requirements, contractual obligations, and internal policies. Audit & Reporting Management: Audit & Reporting Management: Oversee audits, carrier reviews, and reporting deliverables, ensuring accuracy, timeliness, and consistency. Broker & Client Engagement: Build strong relationships with brokers and key clients, providing strategic guidance and supporting long‑term account growth. Business Development Support: Provide technical underwriting and program expertise to support new business initiatives and expansion opportunities. Escalation Management: Serve as a subject matter expert for complex underwriting, service, or client issues requiring escalation. Team Leadership & Development: Lead and mentor underwriting and service staff supporting key accounts, fostering accountability and professional growth. Operational Alignment: Monitor workflows and service delivery, partnering with claims, loss control, and finance teams to ensure coordinated execution. Process Improvement & Systems Support: Identify and support enhancements to systems, reporting tools, and operational processes to drive efficiency and effectiveness. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: Bachelor’s degree in Business, Finance, Risk Management, or a related field, or equivalent industry experience 7+ years of workers’ compensation underwriting experience with strong technical depth 3+ years of leadership or management experience within a brokerage, MGA/MGU, or carrier environment Strong expertise in underwriting principles, risk evaluation, and pricing strategies for complex accounts Working knowledge of claims trends, loss drivers, and regulatory requirements Proven ability to manage client relationships and influence strategic outcomes Excellent communication, collaboration, and carrier relationship management skills Analytical, detail‑oriented leader with the ability to manage multiple priorities in a fast‑paced environment What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s). Salary Range The expected pay range for this position is 95-135K annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Posted 3 days
Key Accounts Program Manager- Workers’ Compensation – Transportation
Insurance Office of America - Palm Coast, FL 32135
Job Description: Title: Key Accounts Program Manager – Commercial Lines Work Mode: Remote, Florida Residents Only | Location/Supporting: Longwood, FL | Book Focus: Key Accounts, Large/Complex Commercial Risks Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: The Key Accounts Program Manager (PM) is responsible for overseeing underwriting, service, and strategic management of complex commercial insurance programs and key accounts. This role ensures profitable growth through disciplined underwriting, strong carrier relationships, and alignment of program strategies with client and organizational objectives. The PM serves as a primary liaison between carriers, brokers, clients, and internal teams while driving performance, operational excellence, and long‑term account success. Key Responsibilities: Portfolio Strategy & Oversight: Direct underwriting and service strategy for key accounts, ensuring alignment with underwriting guidelines, authority levels, and client objectives. Profitability & Growth Management: Monitor portfolio performance, including revenue, retention, and profitability, using data‑driven analysis to guide strategic decisions. Risk Evaluation & Approval: Evaluate and approve complex, high‑exposure or large account risks, ensuring sound selection and pricing discipline. Loss & Performance Analysis: Track loss trends, claims activity, and portfloio metrics to identify opportunities for corrective action or optimization. Carrier Relationship Management: Maintain strong working relationships with carrier partners, ensuring compliance with authority agreements, underwriting standards, and service expectations. Program Design & Enhancement: Collaborate with internal and external stakeholders to optimize program structure, coverage design, and pricing strategies. Regulatory & Program Compliance: Ensure programs comply with regulatory requirements, contractual obligations, and internal policies. Audit & Reporting Management: Audit & Reporting Management: Oversee audits, carrier reviews, and reporting deliverables, ensuring accuracy, timeliness, and consistency. Broker & Client Engagement: Build strong relationships with brokers and key clients, providing strategic guidance and supporting long‑term account growth. Business Development Support: Provide technical underwriting and program expertise to support new business initiatives and expansion opportunities. Escalation Management: Serve as a subject matter expert for complex underwriting, service, or client issues requiring escalation. Team Leadership & Development: Lead and mentor underwriting and service staff supporting key accounts, fostering accountability and professional growth. Operational Alignment: Monitor workflows and service delivery, partnering with claims, loss control, and finance teams to ensure coordinated execution. Process Improvement & Systems Support: Identify and support enhancements to systems, reporting tools, and operational processes to drive efficiency and effectiveness. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: Bachelor’s degree in Business, Finance, Risk Management, or a related field, or equivalent industry experience 7+ years of workers’ compensation underwriting experience with strong technical depth 3+ years of leadership or management experience within a brokerage, MGA/MGU, or carrier environment Strong expertise in underwriting principles, risk evaluation, and pricing strategies for complex accounts Working knowledge of claims trends, loss drivers, and regulatory requirements Proven ability to manage client relationships and influence strategic outcomes Excellent communication, collaboration, and carrier relationship management skills Analytical, detail‑oriented leader with the ability to manage multiple priorities in a fast‑paced environment What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s). Salary Range The expected pay range for this position is 95-135K annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Posted 3 days
Key Accounts Program Manager- Workers’ Compensation – Transportation
Insurance Office of America - Jacksonville, FL 32233
Job Description: Title: Key Accounts Program Manager – Commercial Lines Work Mode: Remote, Florida Residents Only | Location/Supporting: Longwood, FL | Book Focus: Key Accounts, Large/Complex Commercial Risks Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: The Key Accounts Program Manager (PM) is responsible for overseeing underwriting, service, and strategic management of complex commercial insurance programs and key accounts. This role ensures profitable growth through disciplined underwriting, strong carrier relationships, and alignment of program strategies with client and organizational objectives. The PM serves as a primary liaison between carriers, brokers, clients, and internal teams while driving performance, operational excellence, and long‑term account success. Key Responsibilities: Portfolio Strategy & Oversight: Direct underwriting and service strategy for key accounts, ensuring alignment with underwriting guidelines, authority levels, and client objectives. Profitability & Growth Management: Monitor portfolio performance, including revenue, retention, and profitability, using data‑driven analysis to guide strategic decisions. Risk Evaluation & Approval: Evaluate and approve complex, high‑exposure or large account risks, ensuring sound selection and pricing discipline. Loss & Performance Analysis: Track loss trends, claims activity, and portfloio metrics to identify opportunities for corrective action or optimization. Carrier Relationship Management: Maintain strong working relationships with carrier partners, ensuring compliance with authority agreements, underwriting standards, and service expectations. Program Design & Enhancement: Collaborate with internal and external stakeholders to optimize program structure, coverage design, and pricing strategies. Regulatory & Program Compliance: Ensure programs comply with regulatory requirements, contractual obligations, and internal policies. Audit & Reporting Management: Audit & Reporting Management: Oversee audits, carrier reviews, and reporting deliverables, ensuring accuracy, timeliness, and consistency. Broker & Client Engagement: Build strong relationships with brokers and key clients, providing strategic guidance and supporting long‑term account growth. Business Development Support: Provide technical underwriting and program expertise to support new business initiatives and expansion opportunities. Escalation Management: Serve as a subject matter expert for complex underwriting, service, or client issues requiring escalation. Team Leadership & Development: Lead and mentor underwriting and service staff supporting key accounts, fostering accountability and professional growth. Operational Alignment: Monitor workflows and service delivery, partnering with claims, loss control, and finance teams to ensure coordinated execution. Process Improvement & Systems Support: Identify and support enhancements to systems, reporting tools, and operational processes to drive efficiency and effectiveness. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: Bachelor’s degree in Business, Finance, Risk Management, or a related field, or equivalent industry experience 7+ years of workers’ compensation underwriting experience with strong technical depth 3+ years of leadership or management experience within a brokerage, MGA/MGU, or carrier environment Strong expertise in underwriting principles, risk evaluation, and pricing strategies for complex accounts Working knowledge of claims trends, loss drivers, and regulatory requirements Proven ability to manage client relationships and influence strategic outcomes Excellent communication, collaboration, and carrier relationship management skills Analytical, detail‑oriented leader with the ability to manage multiple priorities in a fast‑paced environment What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s). Salary Range The expected pay range for this position is 95-135K annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.