Job Results
Financial Services
Posted 12 hours
Service Dispatcher/ Customer Service
American Electrical Contracting Inc - Jacksonville, FL 32256
*Customer Service Dispatcher* American Electrical Contracting - Jacksonville, FL Full-Time | In-Office | Non-Exempt American Electrical Contracting is looking for a highly organized, customer-focused Customer Service Dispatcher to support our daily service operations. This is a fast-paced, multi-faceted position that plays an important role in keeping our customers, technicians, and daily schedules connected. The right person will enjoy working with people, staying organized, solving problems, and keeping track of multiple priorities throughout the day. Our dispatch team works closely together, and communication is a big part of what makes the department successful. We're looking for someone who is comfortable taking initiative and working independently while also collaborating with the team, asking questions when needed, and jumping in to help when priorities shift. This is also a computer-based position. You should be comfortable learning and working within multiple software programs, moving between web-browser applications and Microsoft Office/Microsoft 365 products, and communicating effectively both verbally and electronically. *What We’re Looking For:* * Professional Customer Service: Consistently providing timely, courteous, and professional customer service that creates a positive experience for our customers. * Efficient Coordination: Keeping customers, technicians, and other involved parties connected with timely and accurate information. * Accurate Records: Maintaining accurate and complete customer records, work orders, service information, payment details, and supporting documentation. * Consistent Customer Follow-Up: Maintaining an accurate customer database and proactively contacting customers when scheduled maintenance or follow-up service is due. * Strong Problem-Solving: Using sound judgment to work through scheduling changes, customer questions, incomplete information, and the everyday challenges that come with a busy service operation. * Reliable Follow-Through: Keeping track of open work orders, customer needs, maintenance items, and other responsibilities and following them through to completion. * Teamwork & Communication: Working independently when appropriate while communicating with the team, asking questions, sharing information, and helping one another keep the day moving. * Adaptability: Staying organized and positive when priorities shift and working with the team to determine the best path forward. *What You'll Do* * Answer incoming customer calls, make outbound calls, and route calls appropriately. * Schedule and coordinate customer service and maintenance appointments, dispatch technicians, and communicate relevant job and scheduling information throughout the day. * Monitor daily schedules and respond to changes, cancellations, urgent requests, delays, and other scheduling needs to help keep service running efficiently. * Keep customers informed of appointment times, scheduling changes, delays, and next steps while providing professional and timely customer service. * Maintain accurate customer records and service information, including contact information, service history, equipment or account information, work orders, appointment details, notes, and supporting documentation. * Monitor maintenance schedules and contact customers when routine maintenance or follow-up service is due. * Use sound judgment and problem-solving skills to help address customer, scheduling, and day-to-day operational needs. * Communicate and coordinate with customers, technicians, vendors, and internal teams to ensure information is shared clearly, accurately, and on time. * Process customer payments and maintain accurate payment records. * Assist with billing, reporting, data entry, and other administrative responsibilities. * Track open work orders, customer requests, maintenance needs, and follow-up items through completion. * Work collaboratively with the dispatch and service teams to manage changing priorities and keep the day moving smoothly. * Assist with other administrative and operational responsibilities as needed. *Required Skills & Qualifications* * Excellent customer service and communication skills, with a professional, timely, and courteous approach across phone, email, and other communication channels. * Sound judgment and practical problem-solving skills, with a customer- and resolution-focused approach. * Proven organizational, multitasking, and follow-through skills with the ability to manage multiple customers, technicians, appointments, and priorities throughout the day. * Careful attention to detail and commitment to maintaining accurate customer records and information. * Comfortable using computers, learning new software, and working efficiently across multiple web-based applications, email, and Microsoft Office/Microsoft 365 products. * Ability to take initiative, adapt as schedules and priorities change, and recognize when collaboration or additional support is needed. * Team-oriented approach with a willingness to communicate, collaborate, share information, and support others. *Why American Electrical Contracting?* At American Electrical Contracting, we take pride in our work, our reputation, and the team behind it. We value quality, safety, professionalism, and doing things the right way. Our team works hard, communicates, and supports one another. We encourage employees to take initiative, ask questions, share knowledge, and continue learning and growing along the way. We believe great work comes from people who can count on each other and take pride in what they accomplish together. American Electrical Contracting, Inc. is an Equal Opportunity Employer. Pay: $22.00 - $25.00 per hour Benefits: * 401(k) matching * Dental insurance * Employee assistance program * Flexible spending account * Health insurance * Life insurance * Paid time off * Professional development assistance * Vision insurance Experience: * Service Dispatching: 1 year (Preferred) * Service Titan: 1 year (Preferred) Work Location: In person
Posted 12 hours
Relationship Specialist I
VyStar Credit Union - Jacksonville, FL 32256
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. * SELECTION PROCESS: As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months. ACCOUNTABILITY STATEMENT The Relationship Specialist I responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship building position must be able to describe VyStar Credit Union’s value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals. ESSENTIAL RESPONSIBILITIES Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively. Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs. Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately. Handle personal and business account transactions, open accounts, and process various types of loan applications. Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance. Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes. Support and participate in all Credit Union initiatives and campaigns. Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines. Work with relative independence to accomplish tasks. Exhibit a high degree of integrity, trustworthiness, and professionalism always. Exude a positive and professional attitude with members and partners consistently. Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and escalating more complex concerns. Embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments. Actively lead by example through community service supporting the VyStar brand. Utilize excellent verbal and written communication skills. Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service. Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union’s products and services, resulting in booked sales. Address and overcome objections effectively while educating members about the wide array of offerings available. Perform other duties as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. JOB QUALIFICATIONS EDUCATION High School Diploma/GED is required. Associate’s degree is preferred. EXPERIENCE Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution. KNOWLEDGE, SKILLS & ABILITIES Ability to process accurate transactions and requests. Must possess and utilize excellent listening skills, verbal, and written communications skills. Proficient in the use of the Internet and Microsoft Office. Must have an outgoing personality and a strong desire to help people. Must be professional in appearance and attitude. Must be able to handle many tasks in a fast-paced environment. Must possess strong critical thinking and decision-making abilities. Strong communication skills and a genuine passion for sales are essential for success in this role. May stand throughout entire shift in order to assist members or other staff. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. ADDITIONAL JOB DESCRIPTION Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable. Demonstrate you care. Understand Listen empathetically and ask questions. (70%/30%) Counsel Recommend solutions based on your client’s or member’s needs and objectives. Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 12 hours
Relationship Specialist I
VyStar Credit Union - Jacksonville, FL 32246
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. * SELECTION PROCESS: As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months. ACCOUNTABILITY STATEMENT The Relationship Specialist I responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship building position must be able to describe VyStar Credit Union’s value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals. ESSENTIAL RESPONSIBILITIES Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively. Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs. Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately. Handle personal and business account transactions, open accounts, and process various types of loan applications. Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance. Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes. Support and participate in all Credit Union initiatives and campaigns. Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines. Work with relative independence to accomplish tasks. Exhibit a high degree of integrity, trustworthiness, and professionalism always. Exude a positive and professional attitude with members and partners consistently. Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and escalating more complex concerns. Embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments. Actively lead by example through community service supporting the VyStar brand. Utilize excellent verbal and written communication skills. Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service. Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union’s products and services, resulting in booked sales. Address and overcome objections effectively while educating members about the wide array of offerings available. Perform other duties as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. JOB QUALIFICATIONS EDUCATION High School Diploma/GED is required. Associate’s degree is preferred. EXPERIENCE Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution. KNOWLEDGE, SKILLS & ABILITIES Ability to process accurate transactions and requests. Must possess and utilize excellent listening skills, verbal, and written communications skills. Proficient in the use of the Internet and Microsoft Office. Must have an outgoing personality and a strong desire to help people. Must be professional in appearance and attitude. Must be able to handle many tasks in a fast-paced environment. Must possess strong critical thinking and decision-making abilities. Strong communication skills and a genuine passion for sales are essential for success in this role. May stand throughout entire shift in order to assist members or other staff. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. ADDITIONAL JOB DESCRIPTION Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable. Demonstrate you care. Understand Listen empathetically and ask questions. (70%/30%) Counsel Recommend solutions based on your client’s or member’s needs and objectives. Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 12 hours
Relationship Specialist I
VyStar Credit Union - Jacksonville, FL 32246
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. * SELECTION PROCESS: As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months. ACCOUNTABILITY STATEMENT The Relationship Specialist I’s responsibility is to provide an exceptional member experience and to grow new consumer and business memberships as well as deposit, loan and investment balances along with insurance and other protection products in alignment with the strategic plans of the credit union. This key relationship building position must be able to precisely describe VyStar Credit Union’s value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals. ESSENTIAL JOB FUNCTIONS: Ability to effectively have quality conversations with members and potential members, ask questions, listen carefully and make the appropriate product and service recommendations. Present products and services in a positive, professional and knowledgeable manner, so members can make informed and best decisions. Uses each member interaction to strengthen and enhance the member experience through continued quality conversations and relationship building. Performs and documents transactions in accordance with applicable federal, state and local statutes and regulations. Abides by VyStar policies and procedures. Provides regulatory disclosures and information on new and other specific types of accounts, products, services and referrals Opens various types of accounts, including but not limited to: checking and savings (personal and business), money market, certificates of deposit, trust and IRA accounts. Verifies personal identification to prevent fraudulent activity. Responsible for handling personal and business account transactions, including but not limited to deposits, transfers, withdrawals, credit card cash advances, etc. Processes various types of loan applications, including but not limited to Auto VIPs, credit cards and lines of credit. Ability to effectively offer more complex loan products. Has a basic understanding of credit reports and ability to have quality lending conversations with members. Provides additional services to members including but not limited to: notary service, wire transfers, savings bond redemptions, safe deposit box services, gift cards, fraud and forgery claims, credit and debit card disputes, etc. Ensures the success of other key departments through referrals, including but not limited to Mortgage, Business Services, Insurance, and Investment Services. Exercises great judgment and discretion within well-defined limits and works with relative independence to accomplish tasks. Performs routine account maintenance and changes to names, addresses, telephone numbers, and issuing or reordering debit, credit or replacement ATM cards. Performs other duties as assigned in assisting the branch with daily business such as: balancing of the ATMs, branch opening and/or closing, locating teller outages, etc. Resolves member problems independently and escalates more complex concerns. Responsible for check proofing, validating checks received each day, and remain compliant with all VyStar procedures for check holds. Works cooperatively in a team environment and ability to balance between individual and team responsibilities and key business priorities. Performs other duties as assigned. JOB KNOWLEDGE, SKILLS & ABILITIES 1+ years’ experience in a sales and/or customer service position, asking questions, offering recommendations and making referrals is required, preferably with a financial institution. Ability to process accurate transactions and requests. Must possess and utilize excellent listening skills, verbal and written communications skills. Proficient in the use of the Internet and Microsoft Office. Must have an outgoing personality and a strong desire to help people. Must be professional in appearance and attitude. Must be able to handle many tasks in a fast-paced environment. Must possess strong critical thinking and decision-making abilities. EDUCATION Associates degree is preferred. Comparable experience in a sales and/or customer service position may be substituted for an associate degree. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 12 hours
Relationship Specialist I
VyStar Credit Union - Orange Park, FL 32003
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. * SELECTION PROCESS: As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months. ACCOUNTABILITY STATEMENT The Relationship Specialist I responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship building position must be able to describe VyStar Credit Union’s value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals. ESSENTIAL RESPONSIBILITIES Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively. Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs. Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately. Handle personal and business account transactions, open accounts, and process various types of loan applications. Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance. Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes. Support and participate in all Credit Union initiatives and campaigns. Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines. Work with relative independence to accomplish tasks. Exhibit a high degree of integrity, trustworthiness, and professionalism always. Exude a positive and professional attitude with members and partners consistently. Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and escalating more complex concerns. Embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments. Actively lead by example through community service supporting the VyStar brand. Utilize excellent verbal and written communication skills. Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service. Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union’s products and services, resulting in booked sales. Address and overcome objections effectively while educating members about the wide array of offerings available. Perform other duties as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. JOB QUALIFICATIONS EDUCATION High School Diploma/GED is required. Associate’s degree is preferred. EXPERIENCE Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution. KNOWLEDGE, SKILLS & ABILITIES Ability to process accurate transactions and requests. Must possess and utilize excellent listening skills, verbal, and written communications skills. Proficient in the use of the Internet and Microsoft Office. Must have an outgoing personality and a strong desire to help people. Must be professional in appearance and attitude. Must be able to handle many tasks in a fast-paced environment. Must possess strong critical thinking and decision-making abilities. Strong communication skills and a genuine passion for sales are essential for success in this role. May stand throughout entire shift in order to assist members or other staff. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. ADDITIONAL JOB DESCRIPTION Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable. Demonstrate you care. Understand Listen empathetically and ask questions. (70%/30%) Counsel Recommend solutions based on your client’s or member’s needs and objectives. Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 12 hours
Relationship Specialist I
VyStar Credit Union - Green Cove Springs, FL 32043
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. * SELECTION PROCESS: As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months. ACCOUNTABILITY STATEMENT The Relationship Specialist I responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship building position must be able to describe VyStar Credit Union’s value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals. ESSENTIAL RESPONSIBILITIES Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively. Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs. Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately. Handle personal and business account transactions, open accounts, and process various types of loan applications. Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance. Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes. Support and participate in all Credit Union initiatives and campaigns. Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines. Work with relative independence to accomplish tasks. Exhibit a high degree of integrity, trustworthiness, and professionalism always. Exude a positive and professional attitude with members and partners consistently. Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and escalating more complex concerns. Embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments. Actively lead by example through community service supporting the VyStar brand. Utilize excellent verbal and written communication skills. Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service. Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union’s products and services, resulting in booked sales. Address and overcome objections effectively while educating members about the wide array of offerings available. Perform other duties as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. JOB QUALIFICATIONS EDUCATION High School Diploma/GED is required. Associate’s degree is preferred. EXPERIENCE Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution. KNOWLEDGE, SKILLS & ABILITIES Ability to process accurate transactions and requests. Must possess and utilize excellent listening skills, verbal, and written communications skills. Proficient in the use of the Internet and Microsoft Office. Must have an outgoing personality and a strong desire to help people. Must be professional in appearance and attitude. Must be able to handle many tasks in a fast-paced environment. Must possess strong critical thinking and decision-making abilities. Strong communication skills and a genuine passion for sales are essential for success in this role. May stand throughout entire shift in order to assist members or other staff. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. ADDITIONAL JOB DESCRIPTION Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable. Demonstrate you care. Understand Listen empathetically and ask questions. (70%/30%) Counsel Recommend solutions based on your client’s or member’s needs and objectives. Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 12 hours
Claims Resolution Specialist III, Hospital Billing, Baptist Metro Square
Baptist Health - Jacksonville, FL 32207
About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Baptist Health is looking to add a Claims Resolution Specialist III to our Hospital Billing team at Baptist Metro Square. This is a Full-Time Days opportunity. The Claims Resolution Specialist III should have expertise in the following areas within the revenue Cycle: Registration, Eligibility, Charge Capture, Clearinghouse, Payment Posting, Claim Denial, and Credit Management. As a Claims Resolution Specialist III, you will be responsible for: Appropriately resolving each medical claim sent to commercial insurance companies, third party organizations and/or government payers. Analyzing explanation of benefits to insure proper payment to Baptist Health from paying entities. Communicating with third-party representatives as necessary to complete claims processing and /or resolve problem claims. Follow-up daily on post processing activity including but not limited to, rejected billings, adjustments, corrected claims, overpayments, and denied claims. Working all assigned accounts on worklist in order depending on balance and age. Identifing and communicating trends in denials to leadership. Communicating with various departments to resolve any outstanding issues with claim to resolve denials. Possessing up to date knowledge related to CPT codes, ICD/10 codes. This Claims Resolution Specialist III will be located at Baptist Metro Square. If you are interested in this Full-Time Days opportunity, please apply now. Primary Location: Metro Square
Posted 12 hours
Local B2B Sales Representative (Bilingual Spanish Preferred)
Colonial Life Agency - Jacksonville, FL 32256
Regional Sales Representative (Bilingual Spanish Preferred) *Colonial Life | St. Augustine / St. Johns County, FL* Join a Growing Team Making a Difference Colonial Life is looking for a motivated, relationship-driven *Regional Sales Representative* to join our team serving *St. Augustine and St. Johns County*. If you're passionate about helping individuals and businesses, enjoy meeting new people, and thrive in a sales environment, we'd love to hear from you. _*B2B Experience a big plus& Spanish/English bilingual candidates are strongly preferred. *_An active Florida Health & Life Insurance License is preferred, but we are willing to speak with highly motivated individuals who are interested in obtaining their license. This is an excellent opportunity for someone looking to build a rewarding career with one of the nation's leading providers of voluntary employee benefits while enjoying unlimited income potential and professional growth. What You'll Do * Develop relationships with local businesses and community leaders. * Meet with business owners to educate them on Colonial Life's voluntary employee benefit solutions. * Generate new business through networking, referrals, prospecting, and community involvement. * Build and maintain long-term client relationships through exceptional service and follow-up. * Conduct professional benefit presentations for employers and employees. * Work closely with clients to identify their needs and recommend customized benefit solutions. * Maintain accurate records using CRM tools and company technology. * Collaborate with leadership and team members to achieve territory growth goals. Qualifications * B2B Exp Preferred * Spanish/English bilingual * Active Florida Health & Life Insurance License preferred * Sales experience in insurance, B2B sales, financial services, or customer-facing roles preferred * Strong communication and relationship-building skills * Self-motivated with an entrepreneurial mindset * Comfortable prospecting and networking within the local community * Organized with excellent time management skills * Valid driver's license and reliable transportation What We Offer * Industry-leading training and ongoing professional development * Mentorship and coaching from experienced leadership * Flexible schedule with significant independence * Competitive commissions, bonuses, and incentive opportunities * Career advancement opportunities * The opportunity to make a meaningful impact by helping employers and employees protect their financial futures If you're looking for more than just another sales position and want to build a career where your effort directly impacts your success, we'd love to connect with you. *Apply today to learn more about joining the Colonial Life team serving St. Augustine and St. Johns County.* Pay: $50,000.00 - $150,000.00 per year Benefits: * Flexible schedule * Professional development assistance Work Location: Hybrid remote in Jacksonville, FL 32256
Posted 12 hours
F&I Producer
The Misch Group - Jacksonville, FL
Description This position entails business to business sales to franchise automotive dealerships, providing them with finance and insurance products. Key Responsibilities Devote exclusive attention and time during working hours to the business of the Company and perform the duties and responsibilities necessary to produce Net Commissions and Fees on behalf of the Company; Comply with all state licensing and continuing education requirements necessary to perform your duties; Ability to work in a self-directed way; Take initiative and confidently direct customer interactions; Acquire new dealer distributors to meet or exceed the Company business plan; Collaborate with the leadership team to strategize the most optimum program and structure for each dealer; In conjunction with each new dealer, develop a game plan to maximize F&I income; Assure each game plan is executed properly by delivering training and developmental work required; While prospecting and proposing, gather “Market Intelligence” of competitors and share with the EVP, Sales Operations; Work in unison with the P&C/EB producers to leverage relationships for potential opportunities; Ability to organize, break down, and clearly articulate thoughts, ideas, and instructions through verbal and written form; Strong organization and time management skills; Strong verbal and written English communication; Motivated by a fast-moving environment Skills, Knowledge and Expertise minimum 2 years experience with Finance and Insurance either at an F&I agency About The Misch Group Stone Hendricks Group is a direct-hire search firm that brings together years of experience and a diverse range of talent to connect businesses with exceptional job candidates. With a focus on timely and effective recruitment, we understand the power of a well-formed employee base in helping businesses achieve their goals. We offer our services to businesses of all sizes, providing qualified candidates for blue- and grey-collar roles, as well as white-collar and executive positions. The success of our direct-hire search process is driven by our advanced training, proprietary technology, and extensive network across industries. At Stone Hendricks Group, we value integrity and prioritize connectedness, commitment, and candor in our interactions with both employers and job seekers. Our clients consider us trusted advisors, relying on the highly personalized service we provide and our ability to find candidates that are an ideal fit for their unique needs. Choose Stone Hendricks Group for unsurpassed direct-hire search services that match successful organizations with talented job candidates.
Posted 12 hours
Sr. DC IT Manager
CarParts.com - Jacksonville, FL 32219
What We Do CarParts.com is the go-to eCommerce platform for auto care and maintenance. We provide drivers with quality parts at competitive prices and enable them to schedule appointments with trusted mechanics directly through our website. Using world-class design principles and the latest technologies, we deliver a fast, intuitive digital experience backed by our company-owned national distribution network. With over 1,000 employees worldwide, we are scaling rapidly, fueled by our most recent strategic partnership and $35 million investment. This positions us for the next phase of growth as we continue to empower drivers along their journey. Our Culture At CarParts.com, our culture goes beyond our core values of Safety First, Customer Focused, and Commitment to Excellence. We are a performance-driven, data-focused, and fast-paced team where results matter and winning is expected. - Hungry & Hardworking: We set ambitious goals, measure progress with clear metrics, and hold ourselves accountable to deliver results. - Promote from Within: We reward top performers with opportunities for growth and advancement. - Collaborative & In-Person: We believe the best ideas and fastest execution happen face-to-face. - High Standards: We move quickly, pay attention to details, and dig deep - whether it’s analyzing contracts, aggregating complex scenarios, or building clear, data-driven presentations. - No Passengers: We value grit, ownership, and the relentless pursuit of results Summary of Role/Position The DC IT Senior Manager is a modern warehouse operations technology and engineering leader who bridges the gap between distribution center operations and the technology that powers them. This person leads technology operations and support teams across CarParts.com's distribution center network (JAX, GPT, LSL, LAS1), and is equally comfortable talking through a picking, packing, shipping, or inbound receiving workflow with an ops leader as they are diagnosing a wireless network issue or a device fleet problem with their own team. The ideal candidate understands how a DC actually runs — picking, packing, shipping, receiving, inbound, and inventory control — and brings genuine curiosity about the technology layer underneath all of it: the handheld devices and applications DC associates use every day, the wireless network those devices depend on, and enough depth on networking to partner credibly with the headquarters network team. This is someone who stays composed and solutions-focused when operations is under pressure to hit SLAs and outbound quality targets, turning that urgency into fast, clear technology action, and who leads a team below them with a proactive, metrics-driven, automation-focused approach to engineering. YOU WILL: Own uptime and availability targets (99.9%+) across all systems supporting the DC network and hold the team accountable to SLAs — with a clear view of how downtime translates into picking, packing, shipping, and outbound quality impact for the operations team. Build, lead, and develop a team of IT Service Analysts and technicians across all four DC sites, including hiring, performance management, coaching, and staffing plans. Serve as the technology partner to DC operations leadership across picking, packing, shipping, receiving, inbound, and inventory control, maintaining deep working knowledge of the devices, wireless network, and applications DC associates use daily, and partnering with the headquarters network team on design, troubleshooting, and capacity needs across all sites. Establish and oversee escalation protocols for critical incidents, ensuring appropriate coverage during business and non-business hours across sites — staying composed and solutions-focused when operations is under pressure to hit SLAs and outbound quality targets. Drive root cause analysis and post-incident review processes for high-priority incidents; partner with software engineering leadership to prioritize fixes, defects, and workflow optimization. Set and oversee standards for technology infrastructure across DC sites — end-user devices (IP phones, desktops, mobile devices, handhelds) and network infrastructure (switches, access points, connectivity, firewalls) — managing vendor relationships and escalation paths. Champion a metrics-driven, automation-focused approach to the team's own operations — identifying where proactive monitoring or automation can reduce incidents before they hit the floor, rather than just responding faster after the fact. Own technology investment strategy — evaluating new solutions, building the business case, and managing department budget, vendor contracts, and capital planning for DC technology infrastructure. Maintain working knowledge of SQL Server scripting and WMS systems to guide team troubleshooting and technical decisions. YOU MUST HAVE: 5+ years of experience in DC Operations/Warehousing technology support, including 2+ years in a people management or team lead role 4+ years of experience supporting technology in an e-commerce organization with multiple distribution centers Experience managing distributed teams across multiple physical sites 3+ years of WMS system experience 2+ years of Windows Server administration and knowledge of DHCP, DNS, and file servers 2+ years of experience overseeing desktop support operations for hardware/software solutions Experience supporting RF Devices, Mobile Printers, and Label Printers at scale 2+ years of network administration and troubleshooting, including APs, switches, and routers Demonstrated experience developing process documentation and standard operating procedures across sites Strong interpersonal, verbal, and written communication skills, with experience presenting to senior leadership Proven ability to build and lead high-performing technical teams with minimal supervision A continuous improvement mindset for team development, process, and innovation Ability to manage competing priorities across multiple sites and deliver on tight deadlines Availability for on-call escalation and flexibility to support DC Operations, system updates, and new technology rollouts across time zones Additional Good to Have Certifications: MCSA or MCSE certification A+ Hardware/Networking certification A+ Security certification PowerShell scripting PMP or equivalent project management certification Equal Opportunity Employer CarParts.com is an equal-opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances. Our management is dedicated to ensuring that we fulfill this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment. The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change so, too, may the essential functions of this position.