Job Results
Financial Services
Posted 3 days
Hotel Self Parking Lot Auditor – Jacksonville, FL
PARKING MANAGEMENT COMPANY - Jacksonville, FL 32209
Parking Management Company (PMC) is a national leader in hospitality-focused parking services. Headquartered in Nashville, Tennessee, PMC provides valet and self-parking management, shuttle services, event parking, and porter/bell services across multiple industries including hotels, resorts, healthcare, and event venues. With a commitment to excellence and a guest-first mindset, PMC serves as an extension of the hospitality experience—delivering seamless, high-touch service to partners and guests alike. Learn more: ParkingMgt.com Position Summary The Lot Attendant / Lot Auditor helps ensure a smooth, safe, and organized parking experience for guests. This role includes directing traffic, assisting customers, monitoring the lot, and keeping the area clean and secure. The ideal candidate is friendly, detail-oriented, and comfortable working outdoors in all weather conditions. Primary Objective To deliver great customer service while maintaining a safe, clean, and efficient parking environment. This includes helping guests, enforcing parking policies, and supporting overall lot operations. Key Responsibilities Ticketing & Payments Issue tickets, handle payments accurately, and track money and paperwork responsibly. Reporting & Documentation Complete shift logs, track tickets and revenue, and document parking activity. Administrative Support Label keys, record vehicle details, and maintain organized records of parked cars. Security & Compliance Check the lot regularly, report unsafe or suspicious activity, and ensure vehicles are parked securely and according to policy. Lot Maintenance Keep the parking area and booth clean and presentable; assist with light cleaning or janitorial tasks as needed. Customer Service Help guests with payments and parking questions while maintaining a friendly, helpful attitude. Teamwork & Communication Use radios appropriately, stay in contact with the team, and support a positive work environment. Professionalism & Attendance Arrive on time, follow company policies, and consistently maintain a professional appearance and attitude. Additional Duties Take on other tasks as needed to support operations, including attending training sessions and adapting to scheduling needs. Knowledge, Skills, and Abilities Qualifications Success in this role requires the ability to perform all essential duties effectively. The company is committed to providing reasonable accommodations for individuals with disabilities in accordance with applicable laws. A high school diploma or GED is required. While previous customer service experience is preferred, a positive, helpful attitude is essential. Licenses & Background Requirements A valid driver’s license and reliable transportation are required. Candidates must maintain a clean motor vehicle record, with no more than three moving violations within the past three years. Successful completion of a background check is required and must be maintained throughout employment. No special certifications are necessary for this role. Physical Demands & Work Environment Must be able to stand, walk, and lift up to 50 pounds for extended periods. Comfortable working indoors and outdoors in various weather conditions. A clean, professional appearance and adherence to uniform and grooming standards are required. Schedule flexibility is essential, as shifts may include nights, weekends, and holidays. Team members often work in active parking environments and must remain alert to their surroundings, including moving vehicles and changing weather conditions. Customer Service & Communication Demonstrates excellent communication skills through active listening, clear articulation, and a courteous, professional demeanor. Skilled in managing guest interactions with patience, empathy, and close attention to detail. Works collaboratively with team members, supervisors, and clients to ensure a seamless and positive service experience. Technology Use Team members may need to use a personal cell phone for work-related communications or to access mobile apps. Reimbursement will follow company policy when applicable. Pay Transparency PMC is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. PMC complies with Equal Employment Opportunity laws as well as federal, state, and local laws on compensation, pay transparency, and pay equity. Additional Compensation and Benefits • Health Benefits – Medical, vision and dental insurance • Supplemental Insurance – Life insurance and critical illness • Bonus opportunities • Internal leadership development program • Paid time off • Paid training • Tuition assistance through Belleview University • Nationwide discounts through Perks at Work • Military friendly employer Overtime All non-exempt positions will receive overtime pay (when applicable). Employee at Will Employment with PMC is at-will. This means that either the employee or the employer may terminate the employment relationship at any time, for any reason, with or without cause, and with or without notice, subject to applicable laws. Fair Labor Standards Act (FLSA) This is a non-exempt position under the Fair Labor Standards Act (FLSA), and as such, employees in this role are entitled to receive overtime pay for all hours worked over 40 in a workweek at the rate of one and one-half times the regular hourly rate. PMC complies with all applicable federal, state, and local minimum wage and overtime laws, and compensation will be provided in accordance with these standards. Hourly rates will meet or exceed the applicable minimum wage in your work location. PMC is compliant with all state workman’s compensation laws. Employee Leave PMC is compliant with all state specific required and FMLA paid leave requirements, such as sick leave, state paid family leave, etc. Equal Employment Opportunity (EEO) Statement Parking Management Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status. ADA and Equal Employment Opportunity (EEO) Compliance Parking Management Company will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification in compliance with the Americans with Disabilities Act of 1990 and ensure equal employment opportunity. This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. Job Title: Lot Auditor Department: Commercial Parking Division / Hotel Self Parking Division Directly reports to: Commercial Parking Manager / Hotel Self Parking Manager Schedule: Full Time / Part-Time Status: Non-Exempt Compensation: Hourly base rate (Rates can vary by market)
Posted 3 days
SOC Manager
Fidelity National Financial - Jacksonville, FL
FNF ® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF ®'s various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. FNF ® believes the power of technology can elevate the real estate transaction. From investments in title and escrow software to industry-leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart. POSITION OVERVIEW The Security Operations Center (SOC) Manager is responsible for leading and maturing a 24x7 enterprise SOC supporting a global Fortune 500 organization. This role oversees a geographically dispersed team of security analysts responsible for threat detection & response. The SOC Manager provides strategic and operational leadership, ensuring rapid detection and response to cyber threats while continuously improving people, process, and technology. This role partners closely with other teams in the information security organization as well as with IT, risk management, legal, privacy, and business leaders to protect the organization from evolving cyber risks. LOCATION Role is based in Jacksonville, Florida, with interaction across global teams and time zones Participation in major incident response activities outside standard business hours may be required Rarely, travel may be required to support team engagement or leadership meetings DUTIES & RESPONSIBILITIES Leadership & Team Management Lead, mentor, and develop a geographically distributed SOC team, including analysts across multiple shifts and regions Drive a culture of accountability, continuous improvement, and operational excellence Define roles, skill sets, training paths, and career development plans for SOC staff Manage staffing models to support 24x7 operations, including managing on‑call rotations Security Operations Oversee daily SOC operations, including monitoring, triage, investigation, containment, and remediation of security incidents Ensure consistent execution of response playbooks and standard operating procedures Coordinate cross‑functional response efforts with DFIR, IT, legal, privacy, HR, and communications teams Threat Detection & Monitoring Ensure effective use and continuous improvement of security tooling such as SIEM, XDR, NDR, and threat intelligence platforms Drive enhancements to detection use cases, alert fidelity, and automation Evaluate emerging threats and attacker techniques and translate intelligence into actionable detection strategies Metrics, Reporting & Governance Define and track SOC KPIs and metrics (e.g., MTTD, MTTR, alert quality, coverage) Provide clear, concise reporting to executive leadership on SOC performance, risk posture, and incident trends Ensure SOC operations align with internal policies, regulatory requirements, and industry frameworks (e.g., NIST) Strategy & Continuous Improvement Develop and execute a multi‑year SOC maturity roadmap aligned to business and risk priorities Identify opportunities for process optimization, automation, and technology improvements Participate in vendor evaluation, tool selection, and budget planning related to SOC capabilities Support audits, tabletop exercises, and purple team activities MINIMUM REQUIREMENTS Bachelor’s degree in Information Security, Computer Science, or a related field, or equivalent practical experience 8+ years of experience in cybersecurity operations, incident response, or threat detection 3+ years of experience managing security teams or leading SOC operations Hands‑on experience with enterprise security tools (SIEM, EDR/XDR, and threat intelligence platforms) Strong understanding of attacker tactics, techniques, and procedures (TTPs) Proven ability to lead teams in high‑pressure, time‑sensitive environments Excellent communication skills with the ability to brief technical and non‑technical stakeholders PREFERRED EXPERIENCE Experience operating a SOC in a large, complex, or regulated enterprise environment Relevant certifications such as CISSP, CISM, GCED, GCIH, or equivalent Familiarity with cloud security operations (AWS, Azure, GCP) Experience managing globally distributed or follow‑the‑sun SOC models Prior experience supporting executive‑level incident communications COMPENSATION & BENEFITS FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan. EQUAL OPPORTUNITY POLICY FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
Posted 3 days
Mechanical Foreman – 2nd Shift
Stellar Energy - Jacksonville, FL 32221
Mechanical Foreman - 2nd Shift Position Type: Full-time, Non-Exempt, Hourly Reports to: General Superintendent/Fabrication Manager Supervisory Responsibility: None Location: Jacksonville, FL or Fort Worth, TX Company Summary Stellar Energy is a trusted provider of turnkey liquid-to-chip cooling solutions for the world’s leading data center and industrial manufacturing customers. As computing demand and industrial processes continue to grow, modern facilities require cooling infrastructure that can scale quickly, efficiently, and reliably. Our modular approach enables high-volume production while maintaining the flexibility to customize each solution. From Central Utility Plants to Coolant Distribution Units, Stellar Energy delivers scalable cooling infrastructure designed to support the rapid expansion of data centers and mission-critical industrial operations. Backed by deep engineering expertise and large-scale manufacturing capability, Stellar Energy helps customers deploy critical infrastructure faster and with confidence. Summary Objective Coordinate all mechanical aspects of building modules with the proper fitting/assembly of all piping systems to insure the successful final Hydro Test and Chemical Injection as needed. Then follow up with outfitting of all small bore and instrumentation such as relief drains and tubing. Assign teams that are qualified to follow through. Working with the superintendent to assure completion dates and timelines are met with a minimum of rework and man hours. Work closely with every team always. Essential Functions Identify teams for crew structure. Verify training level of crew members and seek training/qualifications as needed. Work hand in hand with superintendent to achieve company goals with projects. Monitor all tasks assigned and help verify critical layout and cuts to fit as needed to halt re-work. Enforce company procedures on standard operating procedures, building and assembly procedures, Hydro, and chemical injection and most of all “safety procedures.” Seek to improve all operations to reduce man hours and improve safety. Serve as lead on all projects to direct teams. Work with the Engineering Department Make sure that all equipment used for projects is in proper working order, safe and available when needed and control the maintenance of this equipment. Meet the company needs as well as the customer needs. Ensure proper stock of Kanban is sufficient on all shadow boards and control the proper use thereof. Participate on daily turnover from 1st to 2nd shifts with detailed information both verbal and written. Monitor all materials use for individual projects to be sure it is correct. Use disciplinary actions as needed to improve or to correct things/individuals as required. Monitor and maintain entire Fab Shop with all activities such as garbage, laydown areas, building maintenance and safety using hourly walk throughs. Checking to be sure all tools and equipment have proper certifications and Calibrations and working with QAQC and superintendent. For all projects “loose ship” needs to be a primary issue and you will need to work with shipping and receiving department and superintendent on this vital project to assure accuracy in a timely manner. Verify all tags, logbooks, shipping drains, flow arrows FME and instrumentation are complete. Responsibilities may require sedentary work, including but not limited to computer operation, video review, classroom or online training, job observations/inspections, and peer work review. Prepares for ISO 9001 and other audits. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies Team Builder / Leadership Attributes Reliable Attendance Strong Decision-Making Ability Excellent Communication Proficiency - Written and Verbal Ethical Conduct Problem Solving Exceptional Organizational Skills Attention to Detail – Thoroughness Time Management Supervisory Responsibility This position has supervisory responsibilities. Work Location This position will work out of our facilities in Jacksonville, FL or Fort Worth, TX. This position is not approved for telecommuting or working remotely. Work Environment This position operates out of a fabrication facility. While performing the duties of this job, the employee is sometimes exposed to fumes or airborne particles, moving mechanical parts and vibration. The employee is occasionally exposed to a variety of extreme conditions at construction job sites. The noise level in the work environment and job sites can be loud. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Position Type/Expected Hours of Work This is a full-time position. First shift days and hours of work are Monday through Friday, 7:00 a.m. to 3:30 p.m. Second shift days and hours of work are Monday through Thursday, 3:00 p.m. to 1:30 a.m. Occasional weekend work may be required as job duties demand. Travel Travel is primarily not required with exception to local travel during the business day. Required Education and Experience. High school diploma or GED 15+ Years’ experience in ‘Shipyard Mechanical’ trade with 5+ Years’ as qualifying Forman Position title 3+ Years’ experience in Welding SMAW, FCAW, GMAW and GTAW, or a combination thereof Preferred Education and Experience Bachelor’s degree 2+ years vocational technical training Intermediate proficiency in Microsoft Excel, Word, Power Point, Outlook OSHA-10 Work Authorization Must be authorized to work in the USA. Benefits Summary We offer a competitive benefits package designed to support your health, financial well-being, and work-life balance: Medical, dental, and vision insurance (multiple plan options; preventive care covered at 100% in-network) Health Savings Account (HSA) with company contributions 401(k) with company match (100% match up to 3% + 50% match up to 6%) Company-paid life insurance and AD&D coverage Short-term and long-term disability coverage options Supplemental benefits including accident, critical illness, and hospital coverage Wellness programs, including incentives up to $300 annually and a no-cost weight management program Virtual healthcare options, including $0 virtual visits in many cases Additional voluntary benefits including legal services and pet insurance Competitive PTO plan for exempt and non-exempt employees Stellar Energy Americas Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Stellar Energy Americas Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Posted 3 days
TPC Member Services Specialist
PGA TOUR - Ponte Vedra Beach, FL
The Best Players Need the Best People. This role serves as a key operator and lead support for the TPC Passport Program across the Tournament Players Club (TPC) Network. The position is responsible for managing and fulfilling tee time and related service requests for TPC Passport members and guests, PGA TOUR Corporate Marketing Partners, and TOUR players, ensuring a seamless and elevated client experience. In addition to day-to-day service delivery, this role plays an active part in enhancing program value by identifying opportunities to improve processes, expand offerings, and support new initiatives. The position works cross-functionally with club partners and internal teams to drive consistency, efficiency, and a high standard of service while contributing to overall program growth and member satisfaction. Qualifications Bachelor’s degree in Business, Hospitality, Marketing, or a related field required; equivalent, directly-related experience may be considered 3–5 years of experience in hospitality, travel, client service, sales support operations, or call center environments Prior call center or contact center experience strongly preferred, particularly in high-volume, customer-focused roles Proven ability to take ownership of projects or initiatives from concept through execution, including planning, coordination, and follow-through Demonstrated ability to manage high-volume requests and deliver exceptional client service in a fast-paced environment Proficiency in Microsoft Office and working knowledge of Salesforce or similar CRM platforms Strong organizational and time management skills with the ability to prioritize and manage multiple tasks effectively Excellent verbal and written communication skills, with the ability to collaborate across teams and professionally represent the program Ability to work both independently and collaboratively, exercising sound judgment and problem-solving skills Experience supporting client engagement, service delivery, or revenue-generating programs preferred Ability to follow established processes while identifying opportunities for continuous improvement and operational efficiency Comfortable serving as a resource to peers and supporting onboarding or training of newer team members Responsibilities/Duties • Own and execute TPC Passport Member Orientation and Retention programs, ensuring consistent, timely delivery with minimal oversight. • Lead survey engagement and analysis, translating member feedback into actionable insights and supporting service recovery follow-up. • Translate survey results, audits, and service feedback into clear insights, recommended actions, and measurable follow-ups. • Maintain audit tracking, KPI reporting, performance recaps, and follow-up documentation to support operational improvement efforts. • Act as a key operational liaison across the TPC Network, members, TOUR players, and partners, coordinating communication, issue resolution, and service alignment. • Support complex escalations by gathering facts, outlining resolution options, and partnering with leadership on final direction. • Proactively communicate risks, workload trends, and resource needs, providing clear recommendations and next steps. • Actively contribute to team meetings by providing updates, highlighting risks and trends, and following through on action items. • Support the development and refinement of scalable operating practices to enable growth while maintaining consistency, accuracy, and service quality. • Support the development and adoption of concierge best practices, workflows, and service-quality standards. • Identify and recommend continuous improvements across workflows, service delivery, member experience, and internal documentation. • Maintain and enhance TPC Passport club resources, ensuring materials are accurate, current, accessible, and consistently utilized. • Model strong call handling, professional communication, and accurate CRM documentation while promoting consistency through peer guidance and knowledge sharing. • Serve as a senior resource to peers, offering guidance, sharing best practices, and modeling service standards. • Support onboarding and development by reinforcing tools, workflows, program expectations, and service standards. • Reinforce procedures, identify training gaps, and escalate coaching opportunities to leadership. • Assist with call reviews, quality checks, and documentation audits, providing observations and recommendations for improvement.
Posted 3 days
Quickbooks Online (QBO) – Accounting Clerk
Marshpoint Properties - Neptune Beach, FL 32266
*Overview* Join our dynamic finance team as a QuickBooks Online (QBO) - Accounting Clerk and play a vital role in maintaining accurate financial records and supporting our accounting operations. The QBO Accounting Clerk supports the day-to-day accounting activities of the property management company, with primary responsibility for accurate transaction processing, account reconciliations, record maintenance, and routine accounting support. Reporting to the Accounting Administrator, this position is primarily transactional and support-oriented and helps ensure that financial information is timely, accurate, and well organized. *Primary Responsibilities* * Process vendor invoices and code expenses to the appropriate property and general ledger account. * Prepare vendor payments and maintain complete supporting documentation, including W-9 information. * Record tenant payments, deposits, fees, and other receipts accurately and timely. * Assist with monitoring accounts receivable and researching tenant account discrepancies. * Reconcile bank and credit card accounts and promptly identify unresolved differences. * Maintain accurate QuickBooks Online records, including routine transaction entry and account coding. * Assist with journal entries and other general ledger activity as directed by the Accounting Administrator. * Allocate shared or property-specific expenses accurately among properties. * Maintain organized electronic accounting records, invoices, contracts, and supporting documentation. * Respond to routine accounting questions from vendors, tenants, and internal staff, escalating issues when appropriate. *Month-End & Reporting Support* * Complete assigned bank, credit card, and balance sheet reconciliations. * Review outstanding receivables and unpaid vendor invoices for completeness and accuracy. * Assist the Accounting Administrator with month-end closing procedures and supporting schedules. * Support preparation of property-level financial reports, owner reports, and other recurring accounting reports. * Assist with annual 1099 preparation, audits, tax support, and other year-end accounting requirements. *Qualifications* * 2+ years of bookkeeping, accounting clerk, or similar accounting experience preferred. * Working proficiency with QuickBooks Online (QBO); QBO Advanced experience is a plus. * Proficiency with Microsoft Excel and general Microsoft Office software. * Property management accounting experience strongly preferred. * Experience with property management software such as Buildium, AppFolio, Propertyware, Rent Manager, or similar is a plus. * Understanding of security deposits, tenant accounting, and multi-property accounting is preferred. *Key Skills & Attributes* * High degree of accuracy and attention to detail. * Strong organization, time management, and follow-through. * Ability to manage recurring deadlines and multiple properties or accounts. * Sound judgment regarding confidential financial information. * Professional communication and a service-oriented approach. * Willingness to research discrepancies and resolve routine issues independently. *Performance Expectations* * Accurate and timely processing of accounting transactions. * Bank and credit card reconciliations completed on schedule with minimal unresolved items. * Well-organized and complete supporting documentation. * Timely completion of assigned month-end responsibilities. * Accurate property, tenant, vendor, and general ledger records. * Responsive support to the Accounting Administrator and property management team. *Software* * QuickBooks Online * Microsoft Office (Word, Powerpoint, Excel) * Adobe Acrobat * Property management software * Familiar with Scanning Software * Familiar with Cloud Based storage platforms like Dropbox or Google Drive. * Familiar with Apple Computers *Ideal Candidate* The ideal candidate is dependable, detail-oriented, and comfortable performing hands-on accounting work in a multi-property environment. This person takes ownership of routine responsibilities, meets deadlines consistently, and understands that accurate daily transaction processing is the foundation of reliable financial reporting. Apply Today! Pay: $25.00 - $28.00 per hour Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person
Posted 3 days
Front Desk Manager
Candlewood Suites - Jacksonville, FL 32225
*Overview* We are seeking a dynamic and energetic Front Desk Manager to lead our front office operations with enthusiasm and professionalism. In this pivotal role, you will be the first point of contact for guests, ensuring their experience is seamless, welcoming, and memorable. Your leadership will drive exceptional guest services, streamline front desk procedures, and foster a positive environment that reflects our commitment to hospitality excellence. If you thrive in fast-paced settings, possess a passion for customer service, and have a knack for multitasking, this is the perfect opportunity to showcase your skills and grow within a vibrant hospitality team. *Duties* * Oversee daily front desk operations, including check-in/check-out processes and guest inquiries * Manage guest reservations using property management systems such as OPERA or similar platforms * Lead and train front desk staff to deliver outstanding customer service and uphold hotel standards * Handle multi-line phone systems with professionalism, ensuring clear communication and prompt responses * Resolve guest issues efficiently through customer service problem-solving and personalized client communication * Conduct night audits to reconcile daily financial transactions and ensure accuracy in records * Implement hotel emergency procedures swiftly and effectively to maintain guest safety at all times *Skills* * Proven experience in hospitality management or hotel front desk operations with a strong understanding of hotel management principles * Multilingual or bilingual capabilities to serve diverse guests with excellent communication skills * Proficiency in hospitality reservation systems such as OPERA and property management systems (PMS) * Exceptional customer service skills with a focus on guest relations and guest services excellence * Knowledge of hotel emergency procedures, night audit processes, and resort experience preferred * Strong phone etiquette and ability to manage multi-line phone systems confidently * Problem-solving mindset with the ability to handle customer service challenges proactively Join us in creating memorable experiences for our guests by leading with energy, professionalism, and a genuine passion for hospitality. Your expertise will help shape our reputation as a welcoming destination where every guest feels valued from arrival to departure. Work Location: In person
Posted 3 days
Front Desk Agent-Part Time
Hilton Garden Inn St Augustine Historic District - Saint Augustine, FL 32084
*Overview* Join our dynamic hospitality team as a Front Desk Agent, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. In this vital role, you will serve as the welcoming face of our hotel, ensuring smooth check-ins and check-outs, providing exceptional guest services, and maintaining a warm, professional atmosphere. Your multitasking skills and hospitality expertise will help foster guest satisfaction and loyalty, making every stay extraordinary. This paid position offers an exciting opportunity to develop your hotel management skills while delivering top-tier customer service in a lively resort environment. *Duties* * Greet guests warmly upon arrival, ensuring a friendly and professional first impression * Manage guest check-in and check-out processes efficiently using multi-line phone systems and hotel management software * Handle guest inquiries, requests, and complaints with a positive attitude, providing prompt solutions to enhance their stay * Maintain accurate records of reservations, cancellations, and guest information while adhering to phone etiquette standards * Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards and resolve any issues swiftly * Conduct night audits when scheduled, balancing accounts and preparing reports to ensure financial accuracy * Assist with guest relations by offering local information, amenities details, and personalized recommendations *Qualifications* * Proven experience in hospitality management or hotel front desk operations preferred * Multilingual skills or bilingual abilities are highly valued to serve diverse guest populations effectively * Strong customer service skills with a focus on guest satisfaction and hospitality excellence * Familiarity with front desk operations, including multi-line phone systems and reservation software * Knowledge of hotel management practices and guest services standards in a resort setting is advantageous * Excellent communication skills with professional phone etiquette and interpersonal abilities * Ability to handle night audit procedures confidently when required * Previous hotel experience is preferred but not mandatory; a passion for hospitality is essential Join us in creating welcoming environments where every guest feels valued! This paid role offers the chance to grow your career in hospitality management while making a positive impact on our guests’ experiences. Pay: $15.00 - $16.00 per hour Benefits: * Employee discount * Health insurance * Paid time off Work Location: In person
Posted 3 days
Hotel Night Auditor
Best Western Plus Yulee - Yulee, FL 32097
*Overview* Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure smooth overnight operations and exceptional guest experiences. In this vital role, you will oversee nightly financial reconciliations, handle guest inquiries, and maintain the integrity of front desk procedures during the overnight shift. Your enthusiasm for hospitality management and guest services will help create a welcoming environment that keeps our guests returning time and again. This paid position offers an exciting opportunity to be the backbone of our hotel’s overnight operations, ensuring safety, accuracy, and outstanding service during the quiet hours of the night. *Responsibilities* * Conduct nightly financial audits by reviewing and reconciling daily revenue reports, ensuring accuracy in all transactions. * Manage front desk operations during overnight hours, including check-ins, check-outs, and guest requests with professionalism and warmth. * Respond promptly to guest inquiries via phone or in person, providing exceptional customer service and resolving issues efficiently. * Maintain security protocols by monitoring CCTV surveillance systems, conducting patrols of public areas, and reporting any suspicious activity. * Prepare detailed shift reports documenting financial transactions, guest interactions, incidents, and operational issues for management review. * Handle multi-line phone systems with excellent phone etiquette to assist guests and coordinate with other hotel departments as needed. * Support guest relations by addressing special requests or concerns to ensure a memorable stay for all visitors. * Light cleaning of common areas. * May need to assist setting up breakfast area on occasion. *Requirements* * Hotel front desk experience preferred, but not required. We will fully train the chosen candidate. * Candidate must have superior communication skills - especially inter office. * *Excellent customer service skills with a friendly demeanor and professional phone etiquette.* * Ability to manage multi-line phone systems efficiently while maintaining composure during busy periods. * Exceptional attention to detail, organizational skills, and the ability to work independently during overnight shifts. * Must have flexible availability, a team player and ability to work with others. * Holidays and weekends a must. Pay: $14.00 - $15.00 per hour Work Location: In person
Posted 3 days
Audit & Assurance Senior – Pricing & Profitability CoE
Deloitte - Jacksonville, FL 32202
The Pricing & Profitability CoE sits within Deloitte's Audit & Assurance Leadership organization and reports to the Audit & Assurance CFO and COO. The Pricing & Profitability CoE provides the opportunity to work closely with various leaders across the Audit & Assurance business to deliver strategic thought leadership, pricing expertise and analysis, analytical tools, ownership of pricing & forecasting technologies (CP3 & Beacon), and data analysis to drive improvement in overall Audit & Assurance profitability and promote excellence in account-level pricing, profitability and operational practices. Work You'll Do This role will be focused on strategic analysis and reporting of account, offering, industry and overall A&A pricing and operational metrics and results leveraging our pricing and forecasting systems (CP3 & Beacon), as well as working directly with engagement teams to help support them in their preparation and strategy for client fee conversations with resources, insights, and analysis. Responsibilities include the following: Utilize available tools to analyze proxy data and develop benchmarking analyses to support engagement teams in client fee negotiations. Develop resources and collateral to support engagement teams in implementing pricing strategy (e.g., playbooks, templates, FAQs, talking points). Incorporate change management practices to drive adoption of new reporting, tools, and pricing approaches. Provide direct client/engagement team support by translating pricing and forecasting outputs into actionable recommendations, facilitating working sessions, and supporting decision-making and follow-through. Analyze client engagement financial data, including pricing and forecasting results, external pricing and marketplace trends, and other regular and ad-hoc reporting. Develop and execute analytics solutions that deliver meaningful insights to Audit & Assurance leadership. Apply strategic thinking and skills to identify opportunities to automate, design, and implement reporting solutions. Lead the creation of executive-level reports in various platforms (e.g., PPT, Tableau, Power BI, etc.) and other deliverables, which are typically high-profile and in support of financial and operational performance improvement and initiatives. Develop a comprehensive understanding of system inputs/outputs and leverage that knowledge to support complex financial models; synthesize and present results to leadership. Support stakeholder communications by drafting and coordinating updates, aligning messaging across audiences, and ensuring clear, concise, high-quality content for senior leaders across the firm. Manage and coordinate USI resources by defining work packages, setting priorities, overseeing quality assurance, and ensuring timely delivery of analytics, reporting, and collateral. Qualifications Required: Bachelor's degree in Accounting, Finance, Data Analytics/Science or related subjects 2+ years of experience in an audit, accounting, corporate finance, or operations role Proficient in Excel and have strong data analytics and critical thinking experience to drive CoE analytics and reporting, along with the ability to challenge the status quo and identify new analytic opportunities. Experience with PowerPoint for creation of executive-level presentations and the ability to effectively use other common software, such as Word, in completion of work. Clear, concise verbal and written communication skills. Ability to work on multiple projects at a time, develop timelines, and manage to strict deadlines. Possess a client-service mindset with outstanding research, analytical, and quantitative aptitude, as well as advanced attention to detail, are required for success in this role. Work effectively, with minimal day-to-day supervision, and within a primarily remote team environment to significantly contribute to the success of the team. You should reside within a commutable distance of your assigned office with the ability to commute daily, if required. You should expect to co-locate with team members or other colleagues in a Deloitte office, at a client site and/or virtually, based on specific team and business expectations. Ability to travel up to 10%, on average, based on the type of work you perform and the clients served. Limited immigration sponsorship may be available. Preferred: Knowledge and understanding of Deloitte's Audit and Assurance business. Understands engagement economics and financial and operational metrics/KPIs (key performance indicators) used by professional services firms. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $72,900 to $149,700. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Posted 3 days
Business Transformation Analyst
Brightway Insurance - Jacksonville, FL 32256
About Brightway Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 40+ states and an impressive $1.3 billion in annual premiums, we rank among the nation’s largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development. We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets. - Position Summary : The Business Transformation Analyst drives policy servicing improvement, automation readiness, and technology optimization across the Engagement Center (EC). This role combines core business analysis skills with a transformation focus — mapping current-state processes, preparing workflows for AI-driven and agentic process automation (APA), and representing the EC in partnership with Engineering and Product to advance the department's service delivery. The ideal candidate is highly analytical and data-driven, using operational metrics to identify the processes and workflows with the greatest opportunity for improvement. They serve as a key liaison between the EC, internal technology partners, and third-party vendors, and continuously scan for new opportunities to apply AI and automation to reduce manual work and improve customer and employee experience. Key Responsibilities : Map current-state and future-state business processes and workflows to support transformation and automation initiatives. Identify, evaluate, and prepare processes for AI automation and agentic process automation (APA), continuously scanning for new opportunities to improve efficiency, accuracy, and scalability. Represent the Engagement Center in partnership with Engineering, Product, and technology teams to optimize and evolve the EC's policy administration. Serve as a liaison to third-party vendor partners, providing goals, guidance, and leadership to drive performance, integration, and issue resolution. Lead regular vendor performance and improvement sessions to track progress against goals and identify opportunities for enhanced service delivery. Use analytics and operational data to identify and prioritize the processes and workflows with the greatest opportunity for improvement. Gather, document, and validate business requirements tied to process, technology, and automation initiatives. Coordinate project activities, timelines, deliverables, and dependencies across cross-functional teams. Monitor progress on transformation initiatives and provide regular status updates to stakeholders and leadership. Identify risks, issues, and roadblocks, and partner with stakeholders to develop mitigation plans. Support testing efforts, including user acceptance testing (UAT), defect tracking, and validation of business and automation requirements. Facilitate root-cause analysis for complex workflow or system issues and drive cross-department solutions. Assist with change management, communication planning, training coordination, and implementation activities. Develop and maintain process maps, standard operating procedures, project documentation, and reporting tools. Qualifications : Required Bachelor's degree in Business, Operations, Information Systems, or related field, or equivalent experience. 3-5 years of experience in business analysis, process improvement, transformation, or a related role. Experience with process mapping and workflow documentation. Strong analytical and data skills, with the ability to use metrics to identify and prioritize improvement opportunities. Excellent communication and stakeholder management skills, including with technology and vendor partners. Strong organizational skills with the ability to manage multiple initiatives and priorities simultaneously. Proficiency with Microsoft Office Suite, particularly Excel, PowerPoint, and Teams. Preferred Experience working with Engineering, Product, or Technology teams. Familiarity with AI automation, agentic process automation (APA), or robotic process automation (RPA) tools and concepts. Experience managing or supporting third-party vendor relationships, including SLA oversight and performance governance. Familiarity with Agile methodologies and project management tools such as Jira, Azure DevOps, Monday.com, or similar platforms. Success in this Role Successful candidates will bridge the gap between business operations, technology, and vendor partners — using data and analytics to identify the highest-value processes to improve, and preparing those processes for AI and automation. They will demonstrate strong attention to detail, ownership, collaboration, and a continuous improvement mindset, while keeping customer and employee experience at the forefront. - Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. Our goal is to provide a work environment that is free from discrimination and harassment, where everyone has an equal opportunity to succeed and grow.