Job Results
Financial Services
Posted 17 hours
AI Governance Sr Associate
PwC - Jacksonville, FL
At PwC, our people in audit and assurance focus on providing independent and objective assessments of financial statements, internal controls, and other assurable information enhancing the credibility and reliability of this information with a variety of stakeholders. They evaluate compliance with regulations including assessing governance and risk management processes and related controls. Those in data, analytics and technology solutions at PwC will assist clients in developing solutions that help build trust, drive improvement, and detect, monitor, and predict risk. Your work will involve using advanced analytics, data wrangling technology, and automation tools to leverage data and focus on establishing the right processes and structures to enable our clients to make efficient and effective decisions based on accurate information that is complete and trustworthy. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Audit and Assurance team, you will focus on developing AI governance frameworks that align with industry standards. As a Senior Associate, you will manage projects that assess governance, risk, and control programs while translating complex technical concepts for non-technical stakeholders. This role presents a unique opportunity to influence AI practices and drive impactful change within the organization. Responsibilities - Develop AI governance frameworks that adhere to industry standards - Manage projects focused on governance, risk, and control assessments - Translate complex technical concepts for non-technical audiences - Influence AI practices to drive meaningful organizational change - Collaborate with teams to confirm alignment with governance objectives - Conduct thorough evaluations of risk management strategies - Provide insights to enhance control programs and practices - Facilitate discussions on AI governance with stakeholders What You Must Have - Bachelor's Degree - At least 2 years of experience What Sets You Apart - Bachelor's Degree in Computer Science, Data Processing/Analytics/Science, Statistics, Management Information Systems & Accounting, Finance & Technology, Business Administration/Management, Accounting & Technology, Regulatory Compliance, or Public Policy Analysis preferred - Experience in AI/ML risk management, controls testing, or audit related to AI, analytics, or information systems, governance or compliance roles focused on AI, emerging technology, or digital systems - Experience with model evaluation frameworks and testing protocols - Familiarity with data science and AI lifecycle - Leveraging understanding of technological risks and internal controls - Knowledge of NIST, ISO and other risk management frameworks - Designing AI governance operating models and policies - Translating technical concepts for non-technical stakeholders - Managing projects assessing governance, risk, and control programs - Subject matter knowledge to support thought leadership The salary range for this position is: $72,000 - $184,440. For residents of Washington state the salary range for this position is: $72,000 - $212,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
Posted 17 hours
Customer Experience Manager
Safariland - Jacksonville, FL
TOGETHER, WE SAVE LIVES Ecommerce Customer Experience Manager The Ecommerce Customer Experience Manager will oversee all customer-facing support channels, ensuring seamless, efficient, and empathetic service that aligns with our brand values. This role involves leading a team responsible for call center operations, email support, website chat, and social media engagements. Additionally, you'll collaborate with operations teams to refine fulfillment policies, enhancing customer satisfaction and loyalty. The ideal candidate is a strategic thinker with a customer-centric mindset, experienced in scaling support systems in a fast-paced ecommerce environment. This is a full-time position reporting to the Director of Ecommerce. Essential Job Functions: • Lead Multichannel Customer Support Operations: Manage and optimize the customer service call center, email support ticketing system, website live chat, and social media responses (including comments and direct messages) to ensure timely, accurate, and personalized resolutions. • Team Management and Development: Recruit, train, and mentor a team of customer service representatives, supervisors, and specialists. Foster a high-performance culture focused on empathy, efficiency, and continuous improvement. • Process Optimization: Develop and implement best practices for handling inquiries, escalations, and complaints across all channels. Utilize data analytics to identify trends and streamline workflows. • Social Media Engagement: Oversee proactive and reactive responses on platforms like Reddit, X, Facebook, Instagram, and Youtube, maintaining brand voice while addressing customer feedback and building community relationships. • Collaboration with Operations: Partner with fulfillment, logistics, and supply chain teams to refine policies on shipping, exchanges, returns, and refunds. Analyze customer feedback to recommend policy adjustments that reduce friction and improve overall experience. • Technology Integration: Evaluate and implement customer service tools (e.g., CRM systems, chatbots, AI-driven analytics) to enhance support efficiency and scalability. • Quality Assurance: Conduct regular audits, mystery shopping, and performance reviews to uphold service standards and compliance with regulations. • Reporting and Insights: Generate reports on customer interactions, identifying opportunities for product improvements, marketing strategies, or operational changes. Required Experience: • Bachelor's degree in Business Administration, Marketing, Communications, or a related field; Master's degree preferred. • 5+ years of experience in customer service management, with at least 3 years in an ecommerce or retail environment. • Proven track record in managing call centers, digital support channels, and social media teams. • Strong knowledge of ecommerce fulfillment processes, including shipping logistics, inventory management, and return policies. • Proficiency in customer service software (e.g., Zendesk, Salesforce, Intercom) and analytics tools (e.g., Google Analytics, Tableau). • Excellent communication, leadership, and problem-solving skills. • Ability to thrive in a data-driven, fast-paced setting with a focus on empathy and customer advocacy. • Experience with KPIs and metrics-driven performance management. Success Metrics & KPIs • Customer Satisfaction Score (CSAT): Target 90%+ satisfaction rating from post-interaction surveys, measured across all channels to ensure consistent positive feedback. • Net Promoter Score (NPS): Aim for 50+ (promoter-heavy), tracking loyalty and likelihood of recommendations based on customer interactions. • First Contact Resolution (FCR): Achieve 80%+ resolution on the first interaction, minimizing escalations and repeat contacts. • Average Response Time: Under 2 minutes for chat and social media DMs; under 24 hours for emails; under 30 seconds for call center answer time. • Average Handle Time (AHT): Maintain 5-7 minutes per call/chat interaction, balancing efficiency with thoroughness. • Resolution Time: Average ticket closure within 48 hours for complex issues, with 95% of simple queries resolved same-day. • Customer Retention Rate: Contribute to 85%+ retention through effective support, measured by repeat purchase rates post-interaction. • Return and Exchange Rate: Reduce to under 5% through policy optimizations and proactive education, tracking improvements in shipping accuracy and fulfillment satisfaction. • Escalation Rate: Keep below 10%, indicating effective frontline resolution and training. • Team Performance Metrics: 95%+ adherence to schedules, low turnover (under 15% annually), and high employee engagement scores. Why work at Safariland? At Safariland our colleagues are some of the best and brightest in the industry and we are seeking new team members who exhibit the diverse competencies that will drive The Safariland Group to even greater success while maintaining our culture of being a great place to work. We believe innovation drives winning performance and we constantly challenge ourselves to be the very best in every aspect of our business. We cultivate a work culture driven by our 4 core values; integrity, curiosity, excellence and empowerment and we want associates to be involved in their work and communities so they can achieve their highest level of wellbeing. That is why Safariland offers a comprehensive suite of benefits to promote health and financial security for eligible employees and their families. Eligible employees are offered: • Medical, dental & vision insurance • 401(k) with company match • Employer paid life insurance and AD&D • Employer paid disability • Wellness program • Adoption assistance • Tuition assistance • Employee assistance program • Work life balance • Paid time off (PTO), sick leave and paid holidays throughout the calendar year (consistent with relevant state law and company policies) The Safariland Group believes in the benefits of a diverse workforce and is committed to equal opportunity and affirmative actions. We pride ourselves on hiring and developing the best people, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law. For those applicants with disabilities, if you require reasonable accommodation in searching for a job opening or submitting an application, please contact us by calling 888-469-6455. All employment decisions are solely based on the applicant's qualifications as they relate to the requirements of the position.
Posted 17 hours
Client Support Consultant II
Allstate Insurance - Jacksonville, FL 32202
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job Description The Client Support Consultant II is the liaison between independent agents and Allstate Dealer Services (ADS). The Client Support Consultant II works directly with the Independent Agent Sales Team (Regional Sales Managers, Account Relationship Managers) and high-volume Agent/agency accounts through direct in-bound calls, out-bound calls, email correspondence and onsite visits when needed. Responsibilities include triaging and completing high volume service requests, collaborating with key stakeholders to research and resolve complex issues within their scope of responsibility, effectively applying critical thinking skills and business knowledge to facilitate issue resolution. Key Responsibilities Coordinates pricing, set ups, and exceptions, with agent, Field Sales Team and internal subject matter experts in Product Management, Participation, and Risk, for new account implementation and maintenance. Provides industry leading customer service (timely, accurate and efficient) in all interactions with the Sales Team, Independent Agents and their agencies and other internal stakeholders; must be able to manage multiple inquiry sources including, but not limited to queue telephone calls, direct telephone calls and e-mail correspondence Responsible for conducting peer quality audit reviews for producer setup actions which have downstream financial impacts. Ensure incoming work requests related to producer setup are accurate, completed, and configured in all applicable systems within required timeframes, provide accurate and complete status updates to management and applicable internal/external customers (e.g. Agents, Sales team) in a timely manner. Participates in ADS training to keep current with ADS philosophy and curriculum. Attends ADS events to build and strengthen relationships with the Independent Sales Team and Agents. Executes outbound call campaigns and monthly status calls to provide status on open issues, reinforce marketing messages, communicate critical business changes, new programs, etc. to impacted independent agents and their business offices. Applies critical thinking skills to isolate issues, identify root causes and coordinate the resources necessary to completely resolve and when possible, prevent issues from recurring in the future. Actively promotes agent/dealer self-service capabilities (e.g., e-business, e-cancels, ACH). Participates in product launches and facilitates agency training for assigned accounts. #LI-JH1 Skills Customer Service, Data Analysis, Detail-Oriented, Management Reporting, Phone Support, Problem Resolution, Strategic Collaborations Compensation Compensation offered for this role is 56,000.00 - 92,000.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Posted 17 hours
Accounts Payable Representative I
Landstar - Jacksonville, FL 32224
What is Landstar? Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company. Location: Onsite – Jacksonville Office Schedule: Monday through Friday, 7:30am to 4:30pm or 8am to 5pm Salary range: $17.12- $21.00 What work will you perform? Process invoices and distribute payments for corporate vendors, focusing on accuracy and adherence to internal controls. Essential Responsibilities: • Index invoices and ensure proper routing through Palette (AP system) • Work with other Landstar departments to resolve discrepancies • Generate payments. Print and review checks for accuracy • Distribute checks and maintain logs for audit controls • File claims and review account agings for National Account tire vendors • Answer calls from repair shops regarding rebuttals to claims • Index check copies into imaging system • Document usage of check stock, maintain supply and place orders to replenish • Prepare monthly reports and assist with close procedures Minimum Experience and Qualifications: • High school diploma or general education degree (GED) required • 6 months office experience. Preferred Experience and Qualifications: • Previous Accounts Payable experience • Knowledge of Accounts Payable software (Epicor, Palette, SAP Concur) • Experience with corporate environment and executive management communication • Knowledge of accounting cycles and internal controls Knowledge, Skills, and Abilities: • Accuracy and attention to detail • Ability to work with deadlines • Ability to learn and apply new software • Beginner level experience with Excel • Ability to calculate figures such as discounts, interest, and percentages • Excellent oral and written communication Why work at Landstar? Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team. Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more. If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you! Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to [email protected]. Privacy Policy Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.
Posted 17 hours
Sr Lead, Internal Controls Transformation & Operations
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description ROLE OVERVIEW The ICT Operations Leader serves as primary operational partner to ICT Leadership, ICT Process Workstream Leaders, and ICT Technology Assurance leadership. The role coordinates closely with Finance, Internal Audit, and External Audit to drive disciplined execution, resolve issues, and influence outcomes across the enterprise SOX / ICFR program. This role is responsible for running, scaling, and modernizing the SOX / ICFR operating model, with ownership of program operations, governance, enablement platforms, and execution discipline. The ICT Operations Leader translates strategy into a high‑performing, repeatable operating model and partners closely with stakeholders to ensure the program operates efficiently, consistently, and with increasing leverage from technology and automation. This is a functional leadership role well‑suited for a Senior Manager with experience in public accounting, SOX advisory, or enterprise ICFR operations who is ready to transition from client service or execution into enterprise program ownership and operational leadership. KEY RESPONSIBILITIES Enterprise SOX Program Operations & Governance Own day‑to‑day ICT program operations, ensuring effective execution of the SOX / ICFR program Execute SOX strategy under the direction of ICT leadership, translating objectives into governance structures, operating rhythms, and execution standards Establish and maintain functional policies, standards, templates, frameworks, methodologies, and program‑level operating procedures Ensure consistency, quality, and discipline across process and technology workstreams Program Planning, Milestones & Reporting Own enterprise SOX program planning and orchestration, including program‑level Gantt and milestone planning/tracking, manage cross‑workstream dependencies and critical path Lead program status reporting for senior leadership, including progress against plan, key risks and issues, execution capacity and trade‑offs Provide clear, decision‑useful visibility into program health and execution readiness Functional Operations Technology Ownership Serve as the business owner for ICT functional platforms, including AuditBoard Own platform strategy, configuration standards, adoption, and roadmap Ensure ICT tool optimization, ensuring effective support end‑to‑end SOX execution, evidence management and reporting, and integration across process and technology assurance Drive continuous improvement in how technology enables efficiency, consistency, and scalability Functional AI Integration & Enablement Lead ICT’s functional AI integration strategy, identifying practical use cases Drive responsible adoption of AI to support program execution Ensure AI enablement is governed, explainable, aligned with internal control objectives Functional Budgeting & Resource Strategy Own ICT functional budgeting and financial management, including annual resource budget planning, forecasting and spend management, and informing trade‑off decisions across tools, co‑sourcing, and internal capacity Ensure functional investments are aligned to program scalability and modernization priorities Act as a steward of cost discipline and value realization for the function ICT Talent Development & Capability Building Own ICT talent and capability strategy, including Role clarity and skill expectations Development paths for process and technology leaders Succession planning and bench strength Build a high‑performing team that evolves from execution‑focused to judgment‑driven, compliance‑oriented to assurance‑ and risk‑oriented Foster a culture of accountability, continuous improvement, and operational excellence Co‑Source & External Partner Engagement Support in engaging co‑sourcing and external advisory relationships, particularly to support acquisitions, integrations, surge capacity during peak periods Support in engaging external auditors for SOC1s Ensure external partners operate within ICT standards, tools, and governance expectations Balance internal capability building with targeted external leverage EXPERIENCE & QUALIFICATIONS Required Experience 10–12+ years of progressive experience in public accounting (SOX, ICFR, or advisory), and/or enterprise SOX / ICFR program leadership Demonstrated experience running large, complex SOX programs, establishing governance standards and integrating execution discipline, and managing multi‑workstream initiatives Ability to operate as a Senior Manager, exercising judgment in ambiguous, high‑visibility environments Preferred Experience Experience with SOX enablement platforms (e.g., AuditBoard or similar) Exposure to technology‑enabled or data‑driven control environments Experience supporting acquisitions or large‑scale transformations Background in financial services, technology‑enabled services, or other complex, regulated environments Education Bachelor’s degree in Accounting, Finance, Information Systems, or a related field CPA, CIA, CISA, PMP or similar certification preferred but not required Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 17 hours
Senior Loan Booking & Funding Specialist (Temporary)
Seacoast Bank - Jacksonville, FL
Location: This position can be located at any Seacoast Bank office in Florida. This is a temporary employment opportunity lasting approximately 12 months. JOB SUMMARY: The Senior Loan Booking & Funding Specialist books all loan types including complex loan structures adhering to data quality guidelines and protocols to ensure the core loan system and investor accounting systems for Fannie Mae delivery are accurate noting and correcting any errors or inconsistencies found. The Specialist processes funding requests including participated and/or syndicated loans. Responsible for ensuring loan packages are received are executed in accordance with Bank policies, procedures, and regulatory compliance guidelines. Perform balancing functions for general ledger accounts including ability to research outages. This role provides guidance to other associates, documents procedures, researches and corrects issues. Implicit in the role is being a collaborative team player with strong customer service and communication skills. Ability to work in a fast paced, deadline driven environment while delivering the highest levels of customer service. Provide support for department managers. ESSENTIAL DUTIES AND RESPONSIBILITIES: Ability to book and fund assigned new loans, including extensions, modifications, conversions, and renewals, using various loan origination systems or handbooks loan if necessary. Balance and process monetary transactions. Book participated and syndicated loans as well as specialty finance loans including file maintenance for modifications, extensions, etc. Process draws and request funding from participating banks. Book closed loans accurately into servicing and investor accounting systems for Fannie Mae delivery. Validate loan data integrity including note rate, UPB, product type, terms, MI coverage, and delivery commitments. Verify escrow, payment schedules, ARM parameters, and investor codes. Ensure accurate loan boarding to the servicing system post-funding. Resolve onboarding issues that impact borrower billing or remittance. Research and resolve variances and investor inquiries. Support audits, servicing reviews, and quality control findings. Maintain compliance with Fannie Mae Servicing Guides and internal policies. Partner with Servicing to resolve onboarding issues that impact borrower billing or remittance. Perform necessary tracking and all follow-up activities required. Work closely with other loan personnel to ensure accurate and timely booking of new loans. Assist co-workers with daily work and carry out other duties and responsibilities as requested. Communicate with line personnel all missing information needed for booking. Process loan transfers per procedures. Balance general ledger accounts, including but not limited to Loan Control following procedures for each account and performing any necessary research and corrections. Answer external customer and in-house inquiries regarding all loan functions, always keeping customer service a priority. Provides assistance, guidance and training for users of loan systems/operations and coordinates with Team Lead to communicate system changes or problems to all areas of lending and customer service personnel involved. Receives faxes/emailed requests for commercial loan revolving line draws, verifies availability of funds and processes draws. Assists with the creation and testing of systems, procedures and reports to control, balance and monitor accuracy of the loan system database and general ledger accounts. Answers external customer and in-house inquiries regarding all Booking/Funding Department functions, including those that are unusual and complex in nature while maintaining superior customer service. Process loan extensions, due date changes and loss mitigation modifications. Provides written correspondence to customer inquiries as applicable. Assist in the development, writing and maintenance of functional procedures, forms, audit, and compliance follow up. Participate in special Department projects and perform other department tasks as assigned. Support a quality partnership with Lending, Branch and Residential personnel to deliver superior customer service. Adhere to the highest legal and ethical standards applicable to our industry while observing both the spirit and letter of all government regulations and laws and Bank policies and procedures. Adheres to the highest legal and ethical standards applicable to our industry while observing both the spirit and letter of all government regulations and laws, and bank policies and procedures. Ensure adherence to AML/BSA requirements, operational procedures, audit procedures, risk/control expectations, dual control, security, Business Continuity, and all other regulated banking requirements. Specific knowledge of credit related regulations. Adhere to Seacoast Bank’s Code of Conduct. EDUCATION and/or EXPERIENCE: 7+ years general banking experience, including 5+ years’ experience in mortgage, commercial and/or consumer loan servicing and/or documentation. Specific knowledge of loan booking and servicing related policies, procedures and regulations Strong Knowledge with Fannie Mae Servicing Guide requirements and investor setup and reporting. Demonstrate excellent communication (written and verbal) and interpersonal skills. Able to work independently and exercise a high degree of initiative. Attention to detail PC Proficiency in Desktop and or Laptop devices as well as Microsoft Office Suite software. Ability to transfer skills to other software programs. Loan Servicing experience with IBS Core systems. Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours. The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance appraisals; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry, while observing both the spirit and letter of all government regulations, laws and bank policies and procedures. #LI-PF1
Posted 17 hours
Human Resources Supervisor
Industrial Electric Manufacturing - Jacksonville, FL
At IEM, we're not just building innovative electrical distribution systems, we're shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what's possible. Whether you're an experienced professional or just starting out, you'll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world's most dynamic markets. Location: Jacksonville, Florida Reports To: Senior HR Manager PURPOSE OF POSITION: The Human Resources Supervisor is responsible for managing the day-to-day HR operations of their assigned plant. This role supports and partners with plant leadership to implement HR policies, programs, and initiatives in alignment with company objectives and compliance requirements. The HR Supervisor provides guidance on employee relations, staffing, performance management, and compliance with employment laws and regulations. This position reports directly to the Senior Human Resources Manager. Duties include employee relations, handling employee inquiries, and supporting HR Shared Services, benefits administration, onboarding, orientation, employment authorization management, and compliance. Please note: This position requires in-office presence. Only candidates local to Jacksonville, FL area will be considered. ESSENTIAL FUNCTIONS: Oversee daily HR functions and operations at the plant level, ensuring consistent application of company policies and procedures. Partner with plant leadership to support workforce planning, employee engagement, and talent development initiatives. Provide coaching and support to managers and employees on HR-related matters including performance management, conflict resolution, and employee relations. Administer HR programs such as onboarding, orientation, employee recognition, and exit processes. Ensure legal compliance with all federal, state, and local labor laws and regulations. Maintain accurate and up-to-date employee records and HRIS data. Investigate and resolve employee complaints or concerns in a timely and professional manner. Support recruitment efforts by coordinating interviews, job postings, and working with Talent Acquisition as needed. Participate in internal audits and support compliance and safety initiatives. Generate HR reports, metrics, and presentations for company and corporate leadership as required. Promote a positive, inclusive, and safe work environment aligned with company culture and values. Perform other duties and projects assigned by Manager. COMPETENCIES: Ethical Conduct. Communication Proficiency. Attention to Detail. Responsive and Approachable. Organizational and Time Management Skills. Strong Sense of Urgency. EDUCATION AND EXPERIENCE: Bachelor's degree in Human Resources, Business Administration, or related field. 6+ years of HR generalist in a supervisory position, preferably in manufacturing or an industrial setting. Strong knowledge of HR laws, regulations, and best practices. Must be bilingual (English/Spanish). Excellent verbal and written communication skills. Excellent interpersonal and conflict resolution skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines. Strong analytical and problem-solving skills. Able to work in a collaborative environment and contribute to team goals. Ability to prioritize tasks. Ability to act with integrity, professionalism, and confidentiality. Proficient with Microsoft Office Suite or related software. Proficiency with or the ability to quickly learn the organization's HRIS and associated systems. Familiarity with ADP and/or UKG a plus. PHYSICAL/MENTAL/ENVIRONMENTAL: Physical Demands: Activities: Sitting – 90% Walking/Standing – 10%. Lifting: Must be able to lift up to 15lbs. Vision: Long periods of close work on computer screen. Mental Demands: Interpret, analyze, research, and manage multiple tasks simultaneously. Environment: Climate controlled office space. Why Join IEM At IEM, you'll join a team that powers some of the world's most ambitious projects. We're engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you're driven, collaborative, and ready to make an impact, we'd love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey. Learn more about IEM at https://www.iemfg.com We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers Recruiting Scams Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact Non-Discrimination Statement IEM does not discriminate against any applicant based on any characteristic protected by law. Privacy Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.
Posted 17 hours
Accounts Payable Specialist
Industrial Electric Manufacturing - Jacksonville, FL
At IEM, we're not just building innovative electrical distribution systems, we're shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what's possible. Whether you're an experienced professional or just starting out, you'll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world's most dynamic markets. Position Summary The Accounts Payable Specialist is responsible for performing basic accounting functions which require knowledge of accounts payable to print, review, reconcile and to allocate to job costs and vouchers into the accounting system expense reports and UPS weekly voucher billings, LTL freight invoices in a multi-site system. In this role you will also help with various audits, month-end and year-end close (as needed). Key Responsibilities Review vendor invoices, match to purchase orders and packing slips, research and resolve discrepancies, and voucher into the accounting system. Reconcile and post accounts payable batches in accounting system. Print, review, reconcile, allocate to job costs, and voucher into the accounting system expense reports for field service jobs. Reconcile and voucher weekly UPS billings into the accounting system. Review and voucher LTL freight invoices, both internal and intercompany, into the accounting system. Review and voucher multi-site utility invoices into the accounting system. Assist purchasing department employees with transactions when required. Print and obtain authorized signatures on all accounts' payable checks. Upload all AP documents to electronic filing system. Assist with month end and year end close as requested. Assist with various audits as requested. Supervision of Personnel This role will not be responsible for supervision/management of other people. Qualifications High School Diploma or GED required 2+ years of administrative support experience in an accounting-related role within a manufacturing, industrial, or site-based environment. Excellent written and verbal communication skills, with the ability to translate complex financial data into clear, actionable insights for non-finance stakeholders. High level of personal effectiveness with strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced onsite environment Strong understanding of accounting principles (GAAP) and their application within the Accounts Payable function. Demonstrated experience supporting cash flow management, payment forecasting, and working capital optimization. Knowledge of internal controls, audit compliance, and financial policies related to Accounts Payable operations. Proven ability to identify and implement process improvements, automation initiatives, and financial efficiencies within AP processes. Proficiency in ERP systems and accounting software (such as Infor SyteLine, SAP, Oracle, NetSuite, or similar financial systems). Demonstrated high level of ethical conduct, integrity, and professionalism in handling confidential financial and operational information Advanced proficiency in Microsoft Excel and strong working knowledge of Microsoft Office applications (e.g., Outlook, Word, PowerPoint), with demonstrated experience utilizing ERP and other accounting/financial systems to support reporting, analysis, and day-to-day financial operations. Preferred 2+ years of progressive accounting experience, preferably within a manufacturing, industrial, or site-based environment, with demonstrated responsibility within Accounts Payable processes. Location The position is a 100% on-site role in our Jacksonville, Florida facility, but may require up to 10% travel to IEM facilities, supplier sites, compliance audits, team off-sites or conferences. This position is not available for California residents. Why Join IEM At IEM, you'll join a team that powers some of the world's most ambitious projects. We're engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you're driven, collaborative, and ready to make an impact, we'd love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey. Learn more about IEM at https://www.iemfg.com We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers Recruiting Scams Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact Non-Discrimination Statement IEM does not discriminate against any applicant based on any characteristic protected by law. Privacy Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.
Posted 17 hours
EHS Specialist (Second Shift)
Industrial Electric Manufacturing - Jacksonville, FL
At IEM, we're not just building innovative electrical distribution systems, we're shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what's possible. Whether you're an experienced professional or just starting out, you'll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world's most dynamic markets. IEM is currently seeking an EHS Specialist for our Jacksonville, FL, specifically for our second shift, and will report to the EHS Manager. The EHS Specialist is responsible for supporting and advancing environmental, health, and safety programs within a manufacturing environment. This role ensures compliance with OSHA regulations and internal safety standards while proactively identifying opportunities to improve workplace safety and environmental performance. The EHS Specialist partners with operations, quality, and leadership teams to implement effective safety initiatives, conduct investigations, deliver training, and drive continuous improvement in safety culture. This role requires strong regulatory knowledge, analytical skills, and the ability to manage multiple projects in a fast-paced manufacturing environment. Occasional travel (<10%) may be required. Please note: Second shift hours are from 3:00pm to 11:30pm ET. This position requires 100% in-office presence in our Jacksonville, FL offices and does not offer remote work. Key Responsibilities Support the development, implementation, and continuous improvement of facility EHS programs and initiatives. Conduct routine and compliance-driven safety inspections including cranes, emergency eyewash/showers, forklifts, and other regulated equipment. Track audit findings and ensure timely corrective actions and closure. Lead or support incident investigations, root cause analysis, and corrective action implementation to prevent recurrence. Perform Job Safety Analyses (JSAs), risk assessments, and PPE hazard assessments for new equipment, processes, and operational changes. Develop and deliver EHS training programs, including new hire orientation, regulatory training, and refresher safety courses. Maintain and update facility emergency response plans, evacuation maps, and emergency preparedness programs. Manage and maintain the chemical inventory system and Safety Data Sheet (SDS) database, ensuring compliance with Globally Harmonized System (GHS) standards. Collaborate with cross-functional teams to identify safety risks and implement practical engineering or administrative controls. Support regulatory compliance activities including OSHA requirements, recordkeeping, and environmental reporting where applicable. Analyze safety metrics, inspection data, and incident trends to identify improvement opportunities and recommend corrective actions. Assist with internal and external EHS audits and support the implementation of corrective actions. Support and promote a strong safety culture through employee engagement, communication, and leadership support. The candidate will be expected to perform additional duties as assigned to support the team and organization. Ideal Candidate Profile Strong knowledge of OSHA regulations and general manufacturing safety standards Excellent organizational skills with strong attention to detail and ability to manage multiple priorities Strong analytical and problem-solving abilities Effective written and verbal communication skills Ability to influence and collaborate with cross-functional teams Proficiency in Microsoft Office Suite, particularly Excel Ability to identify process improvements and implement practical solutions Strong interpersonal skills with the ability to navigate conflict professionally Ability to present safety information effectively to diverse audiences High level of professionalism, integrity, and accountability Self-motivated with strong follow-through and ownership of responsibilities Spanish language proficiency preferred Qualifications: Bachelor's degree in Environmental Health & Safety, Occupational Safety, Environmental Science, Industrial Hygiene, or a related field preferred. 3–7 years of EHS experience, preferably within a manufacturing or industrial environment. Working knowledge of OSHA regulations, hazard analysis, incident investigation, and safety program implementation. Experience with safety management systems, regulatory compliance, and EHS training programs preferred. Professional certifications such as ASP, CSP, CHST, or equivalent are a plus. Demonstrated career ambition with a track record of growth and increasing responsibility; highly promotable with the potential to take on broader leadership roles within a fast-paced, high-growth organization Compensation offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. Why Join IEM At IEM, you'll join a team that powers some of the world's most ambitious projects. We're engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you're driven, collaborative, and ready to make an impact, we'd love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey. Learn more about IEM at https://www.iemfg.com We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers Recruiting Scams Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact Non-Discrimination Statement IEM does not discriminate against any applicant based on any characteristic protected by law. Privacy Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.
Posted 17 hours
Accounts Payable Manager
Industrial Electric Manufacturing - Jacksonville, FL
At IEM, we're not just building innovative electrical distribution systems, we're shaping the future. IEM is dedicated to delivering world-class solutions for complex power needs. After 75 years, we continue to push the boundaries of what's possible. Whether you're an experienced professional or just starting out, you'll have the opportunity to contribute, grow, and make a lasting impact on industries that power the world's most dynamic markets. Position Summary The Accounts Payable Manager is responsible for overseeing and managing the company's procure to pay activities in our Jacksonville, FL facility, ensuring timely and accurate processing of invoices and payments, reconciling accounts payable to the general ledger, maintaining vendor relationships, and upholding compliance with company policies, Generally Accepted Accounting Principles, and regulatory requirements. Key Responsibilities Oversee the entire procure to pay process from invoice receipt through payment execution ensuring accuracy, completeness and timeliness in all transactions. Manage and mentor the accounts payable team, setting clear objectives, evaluating performance, and facilitating professional development to ensure a high-performing team. Develop and maintain strong relationships with vendors, establishing accounts and addressing any invoice or payment discrepancies. Produce annual 1099's for vendors and subcontractors. Assist in the preparation of financial reports related to accounts payable, including: Aging reports Cash flow forecasts Contributing to overall financial management and strategy Reconcile accounts payable and vouchers payable aging reports to general ledger. Ensure the team's work is in adherence to internal controls, company policies, and external regulations affecting the accounts payable function, including auditing processes and maintain documentation for compliance purposes. Manage onboarding vendors to ensure standard terms and conditions are documented and W-9's are in place. Manage the schedule of disbursements, optimizing cash flow management while ensuring timely payments to vendors and suppliers. Serve as the primary point of contact for resolving complex issues related to accounts payable, including disputes with vendors and internal discrepancies. Review vendor invoices to ensure accurate accrual of sales and use taxes. Prepare accounts payable accruals for materials received and freight charges incurred but not invoiced at month end close. Collaborate in process improvement initiatives aimed at streamlining accounts payable procedures and enhancing overall efficiency. Maintain, replenish and reconcile petty cash fund as required Perform other duties as required. Supervision of Personnel This role will be responsible for supervision/management of Accounts Payable Specialists. Qualifications Associate's or higher-level degree in Accounting, Finance, or a related field. 7+ years of experience in Accounts Payable or related accounting functions 2+ years of supervisory or team leadership experience 2+ years of accounting experience within a manufacturing or plant environment. Foster a workplace culture that is consistent with IEM's organizational culture emphasizing organizational values. Ability to maintain strong internal and external communication channels to ensure smooth operations within the Accounts Payable function. Ability to support organizational change initiatives and business growth aligned with company strategic goals. Demonstrated ability to promote and support a positive workplace culture aligned with IEM's organizational values. Strong understanding of accounting principles, accounts payable processes, and financial reporting practices. Excellent written and verbal communication skills with the ability to collaborate across departments and with external stakeholders. Strong analytical, problem solving, and decision-making abilities Proficiency with accounting systems and Microsoft Office applications, particularly Excel. Demonstrated ability to prioritize tasks, manage multiple responsibilities, and work effectively in a fast-paced environment. High level of attention to detail and accuracy, with the ability to meet deadlines under pressure. Commitment to ethical conduct and professional integrity in financial operations. Location The position is fully on site at our Jacksonville, Florida facilities and will require you to already live in that area. We do not intend to relocate for this role, but may require up to 10% travel to IEM facilities, supplier sites, or for compliance audits or conferences. This position is not available for California residents. Why Join IEM At IEM, you'll join a team that powers some of the world's most ambitious projects. We're engineers, makers, and problem-solvers who thrive on tackling complex challenges and delivering solutions that keep industries moving forward. If you're driven, collaborative, and ready to make an impact, we'd love to hear from you. Your creativity and passion can help us achieve great things—come be part of the journey. Learn more about IEM at https://www.iemfg.com We offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success. View a snapshot of our benefits at https://www.iemfg.com/careers Recruiting Scams Beware of recruiting scams. IEM never charges candidates fees, and all recruiter emails come from an @iemfg.com address. If you suspect fraudulent activity, do not share personal information and report it to us at iemfg.com/contact Non-Discrimination Statement IEM does not discriminate against any applicant based on any characteristic protected by law. Privacy Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy.