Job Results
Financial Services
Posted 7 days
Front Desk Agent/Night Auditor
Hutchinson Island Hotel and Suites - Fernandina Beach, FL 32034
Seaside Amelia Inn is seeking to add Front Desk Agents and Night Auditors. The Night Auditor shift is from 11pm to 7am. *Summary* Guest Service Agents/Night Auditors are the face of the hotel as they are often the first people guests interact with upon arrival. A Guest Service Agent/Night Auditor is responsible for accommodating all guests and their various needs. *Essential Duties and Responsibilities* include the following. Other duties may be assigned. - Always approach all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor. - Promote a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner. - Maintain regular attendance as required by scheduling which will vary according to the needs of the individual property. - Maintain high standards of personal appearance and grooming which includes wearing the proper uniform and nametag when working. - Greet guests upon arrival and make them feel welcomed, always following the 5/10 rule. - Check-in and check-out guests as needed, assign rooms for the day per guest requests and reservation details, assist guests in booking reservations and canceling reservations as needed, process payments for guest bills. - Provide quality service to all guests by responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout their stay. - Arrange for special services for guests as needed, which includes but is not limited to making or canceling reservations, calling a taxi, providing directions, or housekeeping by a certain time, or simply sending up a small surprise to acknowledge a special occasion. - Stay current on developments within the hotel by reviewing communications to each shift. - Minimize loss of revenue by adhering to all established credit and inventory control procedures including retrieving proper approval codes for cash and card paying guests. - Ensure all guests have an established credit card on file or have paid cash upon check-in. - Monitor customer accounts to ensure adherence to hotel credit limits and verify accuracy of registration information such as name, address, method of payment, etc. - Adhere to hotel policies regarding the use of cash banks, drop/deposit logs, etc. - Be able to diffuse conflict or tense situations with guests. - Show initiative in job performance by anticipating the needs of guests and team members. - Follow all company’s policies, procedures, and meet standards. - Must maintain a clean and safe work environment and report any safety issues to management immediately. - Perform any other duties as assigned by management. *Qualifications* Minimum 1 year of customer service experience required, hospitality industry preferred. Ability to interpret a variety of instructions provided in written, oral, or scheduled form. Ability to read, write, and speak effectively in English in order to communicate with guests and team members. Ability to perform basic mathematical calculations. Ability to work with computers and good knowledge of operating software preferred. Friendliness, problem solving, and organizational skills needed. Have a strong attention to details. Must be able to communicate effectively and often handle disgruntled guests and difficult situations. Must be able to multi-task. Must be a team player. Ability to work independently with minimal supervision in a high degree of autonomy. *Physical Demands* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employer is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, bend, and walk for long periods of time. The employee will be required to reach, with hands and arms. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. This position demands physical and mental health. - The position occasionally requires the employee to stoop, kneel, crouch, or crawl and smell. The employee will be required to lift, carry, walk, sit, push, pull, and work a flexible schedule including long hours, holidays, and weekends. Must be able to move continuously during work hours and to lift up to 25 pounds. - The noise level in the work environment is usually moderate. Job Type: Full-time Pay: $14.00 - $15.00 per hour Benefits: * Dental insurance * Employee discount * Health insurance * Life insurance * Paid time off * Referral program * Vision insurance Education: * High school or equivalent (Preferred) Experience: * Front Desk: 1 year (Preferred) Shift availability: * Day Shift (Preferred) * Night Shift (Preferred) * Overnight Shift (Preferred) Work Location: In person
Posted 7 days
Administrative Fiscal Specialist (36031)
Lutheran Services Florida - Jacksonville, FL 32206
Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant. LSF is seeking a talented Administrative Fiscal Specialist who wants to make an impact in the lives of others. Purpose and Impact: The Administrative Fiscal Specialist assists with the Administration of all Head Start/Early Head Start (HS/EHS) areas. Serves as primary assistant to the Head Start Program Director, HS/EHS. Performs pre-award and post-award activities for the Children and Head Start Program (Program). Pre-award activities include assisting in the development, preparation and submission of grant proposals. Post-award activities include assisting in all day-to-day financial and internal control activities for the Program including compliance with applicable regulatory requirements. Participates in the HS/EHS Quality Assurance efforts. Essential Functions: Assists with the operation of programs to assure all programs meet or exceed all licensing, quality assurance, fiscal, legal and contract requirements. Assists to ensure compliance with the grant’s regulatory requirements including administrative and cost principles. Assist with ensuring the integrity of the Agency accounting information by compiling, verifying, entering and reconciling applicable transactions and information necessary for the monthly closing process and financial statements. Documents completion of the earnings process for School Readiness funding and/or Voluntary Prekindergarten (VPK). Reviews account coding to ensure that purchases are assigned to the correct budget line items and that non-allowable expenditures have been coded accurately. Coordinates schedules for the Head Start Director through scheduling meetings, preparing agendas, preparing minutes of meetings and other duties as assigned. Assist with the communication and administration of the Head Start Policy Council. As assigned, provides reports of progress to the Head Start Director through fiscal and statistical data received from the Program management staff., Reviews purchase orders requests for completeness and, if necessary, contacts requester for more information; assists to ensure that procurement transactions provide full and open competition and maintains records in support of the procurement history. Conducts Microix training for new managers and staff (as applicable). Process in-kind weekly by journal entry and assist with Non-Federal Share (NFS) training. Works with vendors to resolve purchasing problems and initiate corrective action as needed. Reconciles credit card statement(s) with support for each authorized card user to ensure expenditures have been properly approved and comply with the procurement policy (i.e. Purchase Cards, Gas Cards) Coordinates with the administrative team to receive all checks from Central Office and create a check log for all vendor checks. Review checks and compare to payment journal for segregation of duty and internal control purposes. Check accuracy of checks with amounts, remittance addresses, and invoice numbers. Assists Director of Finance, when and if all other functions have been satisfied and assistance has been requested. Coordinates activities with other departments to ensure adequate flow of pertinent information. Informs the Head Start Director of any staff or client issues which may affect the delivery of quality services. Assists with all programs to improve policy and procedures to maximize service delivery. Assists with budget and grant preparation as assigned. Assists with agency outreach, education and special events. May represent the Head Start Director with involvement on local and state committees with interest in the HS/EHS program. Serves as contact person in the Head Start Directors absence. Maintains positive working relationships and facilitates communication with all areas supervised by the Head Start Director May give day-to-day work direction and function as a leader to clerical staff and volunteers as required. Attends all workshops and meetings as deemed necessary by the Head Start Director. Attends all required staff and parent meetings and activities. Maintains strict confidentiality with respect to HS/EHS children, families and staff in accordance with established policies and procedures. Performs other related duties as assigned. Other Functions: Note: The duties above are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described above. Physical Requirements: Vision: Must be able to read printed materials and computer screens with or without corrective lenses. Hearing and Speech: Must be able to communicate effectively in person, over the phone, and in meetings. Manual Dexterity: Must be able to operate standard office equipment (e.g., computers, calculators, printers, copiers) and perform data entry with accuracy and efficiency. Mobility: Must be able to sit for extended periods of time and occasionally stand, walk, bend, or reach as needed to access files, office supplies, or attend meetings. Lifting: Must be able to lift and carry materials or boxes up to 25 pounds occasionally. Mental Requirements: Must be able to focus on detailed financial tasks for extended periods, manage multiple priorities, and meet deadlines in a dynamic work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Education: AA/AS in Business Administration, Secretarial Science or related field. BA degree preferred. Experience: At least three years office operations experience required. Experience in a social services or educational administration environment preferred. Bilingual preferred: English/Spanish or English and other languages present in the local area. Also required: Successful completion of a Level II background screening, local criminal record check and drug screening prior to hiring. Knowledge, Skills and Abilities: Intermediate knowledge and skills in Microsoft Office Suite, including Word, Excel, Powerpoint and Access. Must possess well-developed financial and administrative skills. Basic math skills needed to calculate figures and amounts such as discounts, percentages and overtime Ability to write reports and business correspondence Ability to handle confidential information. Ability to use a computer and related software. Ability to produce and interpret graphs, charts, spreadsheets and other mathematical reports. Ability to follow established procedures. Ability to work effectively with others. Ability to work effectively with all types of personalities in a team environment. Strong analytical and reasoning ability with superior numerical skills. Planning and organizational skills. Ability to establish credibility and be decisive. Ability to safely operate a motor vehicle. Ability to be available for weekend and evening meetings as well as social and community events. Ability to manage numerous tasks, possess good organizational skills, communicate effectively with co-workers and the public, and work collaboratively in a team environment. Ability to collect, organize and evaluate data and develop logical conclusions. Knowledge of the specific accounting and reporting requirements and the complete accounting cycle of the organization to which assigned. Knowledge of budgetary procedures and controls. Ability to analyze and research accounting, fiscal, payroll and leave data, reports and statements. Ability to prepare accounting and audit records, statements, and reports. Ability to read, comprehend, interpret and apply job related laws, rules, policies and procedures. Ability to develop computer based spreadsheets, graphs, summaries, and reports. Proficient computer skills with Windows, Microsoft Office and Excel, and 10 key by touch. Ability to communicate effectively both verbally and in writing. Exceptional organization skills and attention to detail are required and the candidate must be able to meet designated deadlines. Other: Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs. Valid Florida drivers’ license and be insurable under LSF insurance carrier and have an acceptable Motor Vehicle Record. Principal Accountabilities: Team player with co-workers and central service office staff. Cost effective program operations. Adherence to agency policies and management practices. Effective staff management and leadership. Why work for LSF? LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization. Amazing benefits package including: Medical, Dental and Vision Telehealth (24/7 online access to Doctors) Employee Assistance Program (EAP) Employer paid life insurance (1X salary) 13 paid holidays + 1 floating holiday Generous PTO policy (starting at 16 working days a year) Note: Head Start employees paid time off and holiday schedule may differ 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement Tuition reimbursement LSF is proud to be an equal opportunity employer. Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit: https://info.flclearinghouse.com (https://info.flclearinghouse.com) Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Posted 7 days
Quality Manager
REARDEN MANUFACTURING - Jacksonville, FL 32257
*Overview:* Rearden Manufacturing is seeking an experienced and systems-oriented Quality Manager to lead our Quality Department and drive company-wide quality initiatives. In this role, you will be responsible for overseeing inspection personnel, developing and maintaining robust quality systems, and ensuring compliance with industry standards—including ISO 9001 and AS9100. The Quality Manager is a key leadership position reporting directly to the Chief Technical Officer (CTO), with authority over quality engineering, inspection activities, and audit preparedness. You will lead the development and maintenance of the Quality Management System (QMS), document control protocols, audit readiness and training programs. Your ability to guide the organization toward quality excellence will be critical to supporting production goals and future growth. *Key Responsibilities* * Own the company’s quality management system (QMS) and lead efforts to maintain and achieve ISO 9001 and AS9100 certifications * Supervise and develop quality personnel, including Quality Engineers and inspectors * Lead internal and external audits, maintain documentation, and implement corrective/preventive actions (CAPA) * Collaborate with Engineering, Production, and Leadership to ensure product and process conformity * Oversee first article inspections (FAI), incoming and in-process inspections, and final inspection processes * Drive root cause investigations and facilitate structured problem-solving efforts (8D, 5-Why, Fishbone) * Review and approve inspection plans and measurement strategies, ensuring alignment with drawings, GD&T, and customer specifications * Track quality KPIs and provide regular reporting to leadership on performance trends, risks, and improvement initiatives * Manage the calibration system, ensuring all physical inspection equipment is tracked, calibrated on schedule, and fully audit-ready. * Train production and administrative staff on quality procedures, standards, and documentation practices * Champion continuous improvement initiatives across all areas of the business from a quality and compliance perspective *Qualifications* * Minimum 7 years of experience in quality control, inspection, or quality engineering within a manufacturing environment * At least 2–3 years of leadership experience managing a quality team * Experience maintaining and/or achieving ISO 9001 certification required; AS9100 experience strongly preferred * Strong understanding of GD&T, metrology, SPC, and document control practices * Comfortable leading audits and interfacing with customers and certifying bodies * Working knowledge of industry standards and quality tools (FMEA, PPAP, APQP, 8D, etc.) * High school diploma or GED required; associate or bachelor’s degree in a technical field preferred * ASQ certification (CQE, CQA) or similar credentials are a plus *Skills & Competencies* * Strong leadership and mentoring abilities * Excellent communication and documentation skills * Ability to interpret complex technical data and customer requirements * Skilled in root cause analysis, risk assessment, and corrective action implementation * Organized, detail-oriented, and capable of managing multiple priorities * Comfortable representing the quality function in high-level decision-making *Job Type:* * Full-time * Expected Hours: 36–44 per week * Salary: *$70,000 – $109,000/year*, depending on experience and certifications *Benefits:* * 3 weeks paid time off * 1 week sick * 10 paid holidays * Health and dental insurance * 401k plan * Every other Friday off *9-Day Payroll Schedule:* * *Week 1:* Monday–Thursday 8:00am–5:45pm, Friday 8:00am–4:45pm * *Week 2:* Monday–Thursday 8:00am–5:45pm, Friday Off Pay: $80,000.00 - $109,000.00 per year Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off Work Location: In person
Posted 7 days
Clinical Office Lead
Angel Kids Pediatrics - Saint Johns, FL 32259
Reports To: Director of Operations Position Summary The Clinical Office Lead is a working clinical leadership position responsible for supporting the daily clinical operations of the office while continuing to perform the essential duties of a Medical Assistant. This position serves as the primary clinical resource for staff by promoting efficient workflows, staff development, quality improvement, vaccine program compliance, and exceptional patient care. The Clinical Office Lead spends the majority of scheduled hours providing direct patient care while assisting with front office operations as needed and partnering with the Director of Operations to ensure efficient clinic operations. Essential Duties & Responsibilities Clinical Operations Performs all essential Medical Assistant duties, including patient intake, vital signs, specimen collection, medication and vaccine administration, provider assistance, documentation, and patient education. Supports front office operations as needed, including patient registration, scheduling, insurance verification, and maintaining efficient patient flow. Coordinates daily clinical workflow, prepares patients for examinations, anticipates provider needs, and maintains exam rooms in accordance with OSHA, infection prevention, and safety standards. Assists the Director of Operations with daily clinical operations and workflow coordination. Leadership & Staff Development Serves as the primary clinical resource for Medical Assistants and front office staff. Assists with onboarding, orientation, training, competency validation, and ongoing coaching of clinical staff. Promotes teamwork, professionalism, accountability, and excellent customer service. Participates in daily huddles and assists with monitoring workflow, productivity, and patient service standards. Vaccine Program Management Serves as the clinical lead for vaccine management and supports the Director of Operations with all vaccine program activities. Oversees compliance with Vaccines for Children (VFC) requirements and Angel Kids Pediatrics policies. Manages vaccine inventory, reconciliation, ordering, storage, temperature monitoring, documentation, and expiration management. Provides vaccine education to staff and assists with VFC audits, inspections, and corrective action plans. Quality & Compliance Participates in quality improvement activities, clinical audits, and utilization review. Monitors compliance with OSHA, HIPAA, CLIA, VFC, infection prevention, and organizational policies. Ensures accurate and timely documentation while reporting quality, safety, or compliance concerns. Assists with corrective action plans and continuous improvement initiatives. Administrative Support Assists with clinical supply inventory and ordering. Help coordinate daily staffing and clinical coverage. Maintains required reports, logs, and documentation. Participates in continuing education and performs other duties as assigned. Core Competencies Leadership & Professionalism Customer Service Communication Teamwork Coaching & Mentoring Accountability Organization & Time Management Problem Solving Adaptability Continuous Improvement Quality Improvement Vaccine Program Management Regulatory Compliance Decision Making Qualifications High school diploma or equivalent. Graduate of an accredited Medical Assistant program. Current Medical Assistant Certification and CPR certification required. Minimum of two (2) years of pediatric Medical Assistant experience preferred. Previous leadership, training, or mentoring experience preferred. Knowledge of pediatric vaccines, VFC requirements, OSHA, HIPAA, CLIA, infection prevention, and regulatory compliance. Strong organizational, communication, documentation, and leadership skills. Ability to prioritize work in a fast-paced pediatric environment. Bilingual skills preferred. Supervisory Responsibility Provides functional leadership, coaching, mentoring, and daily guidance to Medical Assistants while supporting front office staff with clinical workflows. This position does not have direct supervisory authority but partners with the Director of Operations to improve staff performance, workflow efficiency, quality outcomes, and patient care. Work Environment & Physical Requirements Work is performed in a fast-paced pediatric medical office requiring frequent interaction with patients, families, providers, and staff. Regular standing, walking, sitting, bending, and lifting up to 20 pounds may be required. Position requires the use of computers, medical equipment, and standard office equipment. Some travel between clinic locations may be necessary. Position Type: Full-time. Monday through Friday with hours based on clinic operations. Occasional evenings, weekends, and participation in an administrative on-call rotation may be required. About ANGEL KIDS PEDIATRICS, P A As the largest pediatric clinic in Jacksonville, serving 10 locations with nearly 45,000 patients, Angel Kids Pediatrics believes that caring for children is a continual process, and should not be limited to just doctor's office visits during regular business hours. We believe that by providing excellent medical care in a family and community-based environment that we can grow healthy children who will become healthy adults. We uphold the highest standards of a patient-centered medical home that provides quality, personalized and effective medical care as if each family was part of our own. Equity, innovation, and inclusion guide our growth and strategy. We are looking for individuals who are passionate about, and committed to leading efforts to provide culturally relevant care, reduce health disparities, and helping build a diverse and inclusive team environment.
Posted 7 days
Customer Service Administrator
Jacksonville Aviation Authority - Jacksonville, FL 32218
Job Summary The Customer Service Administrator supports the Jacksonville Aviation Authority (JAA) in delivering superior customer service to all internal and external customers. This position performs complex duties requiring initiative, organization, and sound independent judgment with minimal supervision. The Administrator builds and maintains positive relationships with the public, tenants, service providers, external partners, and all levels of JAA staff. In the absence of the Terminal Operations Manager the position represents JAX Operations on customer service matters and may take independent action and make decisions as appropriate. The role is also responsible for administrative support to ensure the effectiveness of JAA’s customer service programs. Essential Functions Customer Service Support • Provide timely effective customer service assistance to internal and external customers. • Respond to inquiries regarding airport facilities and services; prepare professional accurate, and timely responses. Forward and track inquiries requiring action by other departments. • Represent the Terminal Operations Manager at meetings as needed. Implement and maintain customer service procedures; recommend operational improvements as appropriate. • Assist with benchmark studies performance measurement coordination and special projects. • Administer the Customer Comment Management System (JAAACTIONLINE, mobile app surveys emails and other channels). Maintain and track all customer feedback including complaints, compliments suggestions and requests. • Develop and manage programs that recognize outstanding customer service delivered by JAA employees and stakeholders. • Listen attentively to customer complaints research issues and prepare timely accurate responses. Compile data and prepare reports for internal distribution and presentations. • Train various customer facing stakeholders on expected airport service delivery standards. • Serve as the liaison with Visit JAX ensuring contract compliance and customer service delivery. • Support the Volunteer Program by assisting Marketing with Certifying Official responsibilities and other administrative assistance as needed. Lost and Found Program • Operate and maintain the Lost and Found program ensuring proper cataloging storage, accountability and disposition of all items. • Identify items and record information in the Lost and Found database. Attempt to contact owners. • Manage phone email and in person inquiries provide timely updates to customers. • Return items to customers onsite or coordinate shipment at the owner’s expense. • Deliver unclaimed cash or negotiable items to the Finance Department. • Dispose of unclaimed property according to established directives through donation destruction or auction. Airport Service Quality (ASQ) Coordination • Administer the ASQ Program including oversight of survey collection data review interpretation and dissemination. • Identify trends and prepare reports for Senior Staff and workforce distribution. • Manage the ASQ Survey Portal, ensuring sampling targets align with current flight schedules, city pairs frequencies aircraft types and other variables. • Schedule and facilitate Customer Experience Consortium meetings focused on improving survey identified deficiencies. • Engage JAA staff and stakeholders in understanding survey results and celebrating achievements. • Manage the ASQ vendor contract review and approve invoices and serve as the Credentialing Officer for survey fieldwork personnel. ADA Coordination • Serve as the central point of contact for all ADA related complaints for JAA airports and facilities. • Receive review and forward complaints to appropriate stakeholders investigate issues and prepare responses. • Conduct facility reviews for ADA compliance and coordinate mitigation efforts as necessary. • Perform audits and self assessments in accordance with federal state local and JAA regulations and policies. • Act as liaison with the FAA Office of Civil Rights on ADA matters. Executive Conference Room Coordination • Oversee the Executive Conference Room (ECR) including scheduling for internal and external users. • Manage reservations provide facility information and ensure clarity on costs and capabilities. • Maintain the ECR in a ready to use condition ensuring cleanliness and full systems functionality. • Coordinate payment collection and advise customers on payment procedures. • Work with on site food and beverage providers to meet client service needs. • Collaborate with IT to ensure connectivity and support for web based meetings and presentations. Knowledge Skills and Abilities • Strong customer service skills preferably in an airport environment. • Effective independent problem solving skills with sound judgment in fast paced situations. • Excellent verbal and written communication skills suitable for a wide audience. • Ability to build and leverage relationships with internal departments and external stakeholders. • Working knowledge of current aviation issues relevant to airport operations. • Proficiency with database systems Microsoft Excel Internet applications and the full MS Office Suite. Ability to analyze interpret and present data clearly. • Ability to coordinate people and resources during difficult or emergency situations. Required Education and Experience • Bachelor's degree from an accredited college or university in Business Administration, Public Administration Aviation Management Hospitality Management Communications or a closely related field. Three (3) years of progressively responsible experience in customer service airport operations administrative support or a related field are required. • Airport or aviation experience is preferred. Additional Requirements • Ability to obtain and maintain a Security Identification Display Area (SIDA) badge. • Valid Florida Class E driver’s license (must be maintained). • Successful completion of a Florida Department of Law Enforcement security background check. Physical Demands This position requires walking throughout terminal areas sitting or standing at a workstation for extended periods and occasional lifting of items up to 20 pounds. The employee must be able to perform essential job functions with or without reasonable accommodation
Posted 7 days
VP, Software Engineering
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Job Description About FIS FIS is a leading provider of technology solutions for financial institutions and businesses of all sizes and across all industries — in the world. We empower the financial world by enabling the movement of money, processing trillions of dollars annually, and powering thousands of banks, capital markets firms, and merchants globally. Our Technology organization is the engine behind that mission, building the platforms, infrastructure, and digital experiences that move the global economy forward. Position Summary The Vice President, Head of Money Movement engineering is a senior executive within the FIS Technology organization, accountable for leading the product development of money movement, including a wide range of solutions, such as ACH, FedNow, real-time payments, instant payments, retail payments, commercial payments, and cross-border payments. This leader will set technical strategy and direction for money movement, modernize product delivery and architecture, scale product and solution for growth, and ensure high availability, observability, resiliency and recovery. This leader will partner closely with technology, business, product, and operation leaders to build and lead a high-performing organization of engineers and technical leaders. Key Responsibilities Technical Leadership Define and own the multi-year technical roadmap for payments and money movement systems — including rails (ACH, RTP, SWIFT, FedNow, Open Payment Framework), ledgering, and reconciliation platforms. Architect systems for high availability, fault tolerance, and near-zero downtime — because payment failures have direct revenue and trust consequences. Drive engineering standards across idempotency, exactly once delivery, auditability, and financial data integrity. Payments Domain Expertise (non-negotiable) Deep, hands-on fluency in payment rails — ACH, Fedwire, RTP/FedNow, SEPA, SWIFT, card networks (Visa/MC), and emerging real-time rails. Strong understanding of settlement cycles, float, nostro/vostro accounts, and reconciliation at scale. Experience navigating card scheme rules, interchange, dispute/chargeback flows, and network compliance. Familiarity with PSPs, issuing/acquiring processors, BaaS partners, and correspondent banking relationships. Working knowledge of PCI-DSS, SOC 1/2, AML/KYC obligations, and how they constrain system design. People & Organization Lead and scale an organization of 400+ engineers across multiple squads (e.g., core rails, ledger, fraud & risk, reconciliation, partner integrations). Recruit, develop, and retain senior/staff/principal engineers and engineering managers. Build a culture of operational excellence, incident ownership, and continuous improvement. Cross-Functional Partnership Work tightly with Product, Finance, Risk, Compliance, Legal, and Treasury on payment product strategy and regulatory posture. Partner with enterprise technology teams on enterprise platform implementation, application resiliency, observability, and recovery standards. Reliability & Operations Own SLAs for payment success rates, latency, and settlement accuracy — typically 99.99%+ uptime expectations. Lead major incident response for payment failures; drive blameless post-mortems and systemic fixes. Build observability and alerting stacks tailored to financial transaction monitoring. Stakeholder & Executive Engagement Represent the Technology organization in executive forums, steering committees, and board-level reporting on strategic programs. Required Qualifications 15+ years of software engineering experience, with 5+ years in payments or financial services infrastructure. 5+ years leading large engineering organizations (managers of managers) Demonstrated, specific money movement domain knowledge — candidates without this are screened out at the first round. Experience scaling payments systems to high throughput with strict consistency and durability requirements. Track record of delivering complex, multi-year engineering programs on time Strong communication skills — able to translate technical risk into business impact for C-suite and board audiences. Proven ability to operate at the executive level — directly advising C-suite leaders, presenting to boards, and influencing across functional boundaries. Strong command of modern delivery methodologies (Agile, SAFe, Lean, hybrid) and portfolio management practices and tooling (e.g., Jira Align, Clarity, Planview, ServiceNow SPM). Exceptional written, verbal, and executive communication skills; able to distill complexity into clear narratives and decisions. Bachelor's degree in Computer Science, Engineering, Business, Finance, or a related field. Preferred Qualifications Experience at a payments company, neobank, card issuer/acquirer, or fintech at scale Exposure to real-time gross settlement (RTGS), ISO 20022 migration, or cross-border money movement Background working with embedded finance or BaaS platforms Experience managing through a major regulatory audit or remediation (e.g., CFPB, OCC, FinCEN) Direct experience with cloud transformation (AWS, Azure, GCP), platform modernization, data/AI programs, or core banking/payments platform migrations. Leadership Competencies Strategic Thinking — Connects technology execution to business outcomes and long-term competitive positioning. Executive Influence — Builds credibility quickly across senior stakeholders; communicates with clarity and conviction. Bias for Outcomes — Drives delivery and benefits realization, not just activity. Operational Rigor — Brings structure, discipline, and data to ambiguous, high-stakes problems. Talent Multiplier — Develops leaders, attracts top talent, and builds organizations that outperform. Integrity & Judgment — Demonstrates the highest standards of ethics, transparency, and decision-making. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 7 days
Analyst Senior, Executive Compensation
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Job Description The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS? About the role: At FIS, our Total Rewards team shapes how we attract, retain, and motivate world-class talent across a global workforce. We are seeking a highly analytical, detail-oriented professional to join our Executive Compensation team and help drive the Total Rewards strategy and programs. This is not a traditional HR role. You'll operate at the intersection of executive compensation, corporate finance, governance, and data analytics. Working closely with senior leaders, Accounting, Legal, Payroll, HR, and external partners, you'll help manage programs impacting thousands of employees. For ambitious professionals who thrive in high-performance environments, enjoy complex problem-solving, learning, and have a passion for precision, this role offers a unique opportunity to gain visibility into executive decision-making while leveraging modern technologies, analytics, and AI-driven insights to shape the future of Total Rewards. What you will be doing: Drive Executive Compensation Programs Partner with the Heads of Executive Compensation and Total Rewards to support executive compensation programs, Board materials, Proxy Statement disclosures, and long-term incentive strategies that align executive performance with shareholder value. Administer Complex Global Equity Programs Manage the operational execution of FIS's equity and long-term incentive plans, including: Restricted Stock Units (RSUs) Performance Stock Units (PSUs) Stock Options Cash-Based Long-Term Incentives Employee Stock Purchase Plan (ESPP) Deferred Compensation Programs Ensure accurate and timely processing across a global employee population while maintaining compliance with tax, accounting, securities, and regulatory requirements. Leverage Data, Analytics, and AI Apply data-driven decision making and emerging AI-enabled tools to improve reporting, forecasting, compliance monitoring, and employee support experiences. Identify opportunities to automate manual processes, enhance operational efficiency, and deliver actionable insights through advanced analytics and technology. Develop sophisticated analyses, reports, forecasts, and presentation materials. Translate complex compensation information into clear, actionable insights for senior stakeholders. Ensure Governance, Accuracy, and Compliance Serve as a trusted steward of highly sensitive compensation and equity data. Conduct audits, reconciliations, and validation reviews of large and complex datasets to ensure data integrity, financial accuracy, and regulatory compliance. What you will need: Bachelor's degree in Finance, Accounting, Business, Economics, Human Resources, or a related discipline Experience in executive compensation, equity administration, finance, accounting, consulting, investment banking, corporate governance, or related analytical functions Strong analytical and quantitative skills Experience working with large datasets and complex calculations Advanced Excel and reporting capabilities Added bonus if you have: Certified Equity Professional (CEP) Experience supporting public company executive compensation programs Familiarity with SEC disclosure requirements, proxy reporting, and equity accounting principles Knowledge of AI-enabled business tools, automation platforms, and advanced analytics solutions Experience working within highly regulated or publicly traded organizations What we offer you: At FIS, we hire the best. In return, you receive exceptional benefits including: • Opportunities to innovate in fintech • Tools for personal and professional growth • Inclusive and diverse work environment • Resources to invest in your community • Competitive salary and benefits FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $81,850.00 - $139,150.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $81,850.00 - $139,150.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 7 days
Account Management Ops Analyst – Loan Management Account Operations
Bank of America - Jacksonville, FL 32256
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for moderately complex activities supporting the creation, onboarding and maintenance of accounts, according to the established guidelines and procedures. Key responsibilities include providing quality service and effective operations support for internal business partners and external clients and assisting in training for less experienced team members. Job expectations include operating with a moderate level of independence, and referring to their team lead or manager for direction and support with moderately complex issues and escalations. Line of Business Description: After a client sends an onboarding or maintenance request to the Merrill front office, the Loan Management Account Operations team ensures that all documentation and regulatory requirements have been met and approve the request for automated activation. After activation is complete, the team confirms all system information is correct, so the client can access the product. This group must complete a high volume of work within a 48-hour period and follows the New York Stock Exchange holiday schedule. Responsibilities: Reviews highly detailed documents or client account information for accuracy and completeness Conducts risk assessments for each request type and applies risk mitigation steps following established guidelines and procedures Research and resolves data issues by following documented procedures, using trouble shooting guides, and engaging support partners when necessary Responds to internal business partner inquiries about errors or reporting through phone and email, and escalates complex issues to leadership as needed supporting operational efficiency and quality client service Independently manages a case load by prioritizing tasks according to due dates and other factors to ensure prompt completion of work Understands the process flow from end to end including the reasons for each step, the process controls, the risks within the process and the upstream/downstream impacts of their work based on an understanding the work affects other operational Performs onboarding and maintenance of accounts and reviewing required account documentation. Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service Reviews and approves required account documentation Proactively identifies risk and opportunities for process improvement based on an understanding the work impacts other operational units Performs moderate levels of research, follow-up and resolution of more complex routine research requests Reviews highly detailed documents or client account information for accuracy and completeness Required Qualifications: Minimum of 1 year experience evaluating highly detailed client provided documents for accuracy, completeness and compliance with specific requirements to approve completion of work Must have a demonstrated history of handling heavy caseloads and executing tasks within a 48-hour turnaround deadlines Experience following standard operating procedures, finding errors and working with partners to resolve issues Experience using multiple systems and applications to complete individual tasks accurately and efficiently Experience interacting with partners via phone and email and showing strong written and verbal communication skills Desired Qualifications: Ability to work with and transform data using Microsoft Excel to create a list of items to work and track results Experience using (SRP) Service Request Portal and (BOSS) Branch Office Security System General knowledge or experience with various lending and investment products and/or accounting practices Ability to apply knowledge to improve processes Skills: Account Management Customer and Client Focus Oral Communications Research Analytical Thinking Attention to Detail Collaboration Problem Solving Prioritization Recording/Organizing Information Result Orientation Numerical Reasoning Shift: 1st shift (United States of America) Hours Per Week: 40
Posted 7 days
Wealth Management Client Associate
Bank of America - Ponte Vedra Beach, FL 32082
Job Description: Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Wealth Management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance. Merrill’s Financial Advisors and Wealth Management Client Associates help clients pursue the life they envision through a personal relationship with their advisory team committed to their needs. We believe trust comes from transparency. Our trusted advisory teams are equipped with access to the investment insights of Merrill coupled with the banking convenience of Bank of America. Merrill is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Merrill, we empower you to bring your whole self to work. We value the unique perspectives in our thoughts, business, and within our employees and clients. Our Wealth Management team represents an array of different skills and experiences that individuals bring from all backgrounds and careers; whether gained through military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Job Description: This job is responsible for providing client service support to potentially multiple Financial Advisors (FAs). Key responsibilities include supporting enterprise strategic objectives, operational excellence goals, and client advocacy within the FA's business, while customizing solutions based on their specific needs. Job expectations include serving as the most frequent point of contact within Merrill to address all service needs of their clients. Responsibilities: Provides excellent Client Service to the bank's clients through educating them on all of the bank's service and banking offerings Ensures timeliness, accuracy, and completeness in client materials and follows up on all client and Financial Advisor (FA) requests Assists with ensuring practices are in alignment with the bank's policies and procedures to support operational excellence, protect the bank's clients, and manage risk Identifies, deepens, and maintains client relationships through emphasizing the bank's offerings and promoting incorporation of banking into day-to-day practices, while communicating outputs to the FA Supports day-to-day team activities and needs including covering roles in times of absence or seasonal need increases, while leading with a client first mindset Required Qualifications: Is an enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on results Demonstrates a client-centric mindset, always acting in the best interest of the client Has the ability to learn and adapt to new information and technology platforms Desired Qualifications: Currently holds or is pursuing FINRA Securities Industry Essentials (SIE), Series 7, and/or Series 66 (63 and 65 accepted in lieu of 66) Possesses industry knowledge and an understanding of investment products Has experience working with clients, quickly fulfilling their needs, delivering complex solutions, and providing an excellent client experience Is comfortable operating in a fast-paced environment with changing and evolving responsibilities Is detail oriented Demonstrates a commitment to continuous learning and professional growth Exhibits sound judgment and discretion when handling sensitive information Strong computer application skills, including proficiency with Microsoft Word, Excel, PowerPoint, and Salesforce Demonstrates professional verbal and written communication skills Skills: Account Management Client Management Customer and Client Focus Issue Management Oral Communications Business Development Client Solutions Advisory Pipeline Management Prioritization Administrative Services Emotional Intelligence Referral Identification Written Communications Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy. Shift: 1st shift (United States of America) Hours Per Week: 37.5
Posted 7 days
Specialist, Risk and Compliance Services (DESC)
Deloitte - Jacksonville, FL 32202
As part of the ICN group, you will help the Deloitte US Firms remain independent - unbiased and free from conflicts of interest - when providing services to clients. Independence requirements are defined by specific sets of policies, external rules, and regulations, so maintaining both the independence of the Deloitte US Firms and personal independence is critical to the business and reputation of Deloitte. Recruiting for this role ends on 8/31/2026. Work you'll do Specialists in our group have a challenging opportunity for high visibility and frequent consultation with senior technical partners and leaders in addressing independence-related issues. As a specialist, you will participate in a team responsible for our centralized system for monitoring independence from attest clients. You will also be an active participant in handling the timely update and completion of independence checks, processes, and systems. In addition, you will assist in consultations with engagement teams to evaluate and apply independence policy. The success of the role involves: Working closely with partners and engagement team members on policy consultations and business requirements involving the independence systems. Undertaking independence processes and assigned projects. Conducting the periodic review and update of risk and independence data and processes (including process improvement). Attending policy-setting meetings aimed at developing guidance to address emerging issues. Drafting internal correspondence aimed at growing awareness of the auditor independence rules and implications of new U.S. Securities and Exchange Commission (SEC), Public Company Accounting Oversight Board (PCAOB), and American Institute of Certified Public Accountants (AICPA) rulings. A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to others The team As part of Risk & Brand Protection, the Independence & Conflicts Network (ICN) DESC team performs a critical quality and risk-management function for the Deloitte US Entities. Qualifications Required: A bachelor's degree or equivalent 3+ years of work experience Proficiency in Microsoft Office products, including Excel, Word, and PowerPoint Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future Preferred: Public accounting or financial services experience Project team experience Independence requirements experience For individuals assigned and/or hired to work in California, Cleveland, Colorado, Hawaii, Illinois, New Jersey, Maryland, Massachusetts, Minnesota, Nevada, New York state, Washington State, and Washington, DC, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to {insert location} and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $63,000 to $116,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. EA_ExpHire EA_RBP_ExpHire