Job Results
Financial Services
Posted 4 weeks
Production Support Sr Manager, Operations
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description About FIS Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. Current and future sponsorship are not available for this position Jacksonville, FL Hybrid (three days in-office, two days virtual) About the role As Senior Manager of Production Support, you will lead a global organization responsible for the operational health, availability, and performance of critical lending platforms. You will partner closely with Product Management, Engineering, Infrastructure, Client Support, and Executive Leadership teams to deliver operational excellence while driving automation, resiliency, and continuous service improvement. What you will be doing (Responsibilities) Lead global production support and operations teams providing 24x7 support for mission-critical financial services platforms. Establish and execute operational strategies focused on platform availability, service reliability, client satisfaction, and operational efficiency. Serve as the sr. leadership escalation point for major incidents, client-impacting events, and crisis management situations. Drive incident, problem, change, release, and operational readiness processes to improve service quality and reduce operational risk. Partner with development, infrastructure, cloud, security, and product teams to improve platform stability and supportability. Lead root-cause analysis efforts and implement corrective actions that prevent recurring production issues. Drive automation, observability, monitoring, and operational tooling initiatives to improve efficiency and reduce manual effort. Develop and track service-level objectives (SLOs), operational KPIs, and reliability metrics. Ensure successful execution of disaster recovery, business continuity, regulatory compliance, and audit readiness activities. Manage organizational budgeting, workforce planning, talent development, succession planning, and leadership coaching for a global support organization. What you bring (Experience) Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience. 10+ years of progressive experience in technology operations, production support, infrastructure, or service management leadership. Experience leading large, geographically distributed production support organizations. Deep expertise in Incident Management, Problem Management, Change Management, Service Management, and Operational Risk practices. Strong understanding of enterprise application architectures, cloud technologies, infrastructure platforms, and operational support models. Proven ability to lead incident communications and stakeholder management activities. Excellent leadership, communication, decision-making, and organizational skills. Demonstrated success building high-performing teams and driving operational transformation initiatives. Ability to travel up to 10%. (if required) Bonus if you have Financial services or fintech industry experience. ITIL, SRE, DevOps, Agile, or related certifications. Experience supporting cloud transformation and modernization programs. Background leading large-scale operational automation and observability initiatives. Experience working within highly regulated technology environments. What we offer you A competitive salary and benefits. Varied and challenging work to help you grow your technical skillset. A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities. A modern, international work environment and a dedicated and motivated team. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 4 weeks
Senior Lead, Technology Strategy & Planning
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description This role serves as a strategic advisor to Technology leadership, helping shape how the organization plans, invests, and optimizes technology spend across people, platforms, infrastructure, and vendors. Partnering closely with Technology, Finance, and Procurement leaders, you will drive forecasting, resource planning, cost optimization, and executive decision-making for a large and complex technology organization. This role sits at the intersection of strategy, finance, and operations, combining rigorous analysis with executive influence. This is a highly visible role for someone who thrives in ambiguity, enjoys solving complex business problems, and can translate large volumes of financial and operational data into actionable recommendations for senior leadership. What You'll Do Technology Strategy, Planning & Governance Partner with Technology leadership to develop strategic plans, investment strategies, and operating models that support business objectives. Provide analytical support for strategic initiatives, organizational planning, and executive decision-making. Evaluate business cases, investment opportunities, and trade-offs across technology portfolios. Serve as a trusted thought partner to senior leaders on planning, prioritization, and resource allocation decisions. Financial Planning & Forecasting Own the financial planning and forecasting process for the Technology organization, including monthly, quarterly, annual, and multi-year planning cycles. Develop and maintain financial models covering operating expenses, capital investments, headcount, vendor spend, and strategic initiatives. Partner with Finance and Technology leaders to analyze variances, identify risks and opportunities, and recommend corrective actions. Support budget development and long-range planning activities. Technology Cost Optimization & Investment Management Identify opportunities to reduce costs and optimize technology investments across infrastructure, cloud, software, vendors, and workforce spending. Analyze technology spending trends and develop recommendations that improve efficiency while supporting strategic priorities. Build business cases and financial analyses to support investment decisions. Partner with Procurement and Technology leadership to evaluate vendor strategies, contract renewals, and sourcing opportunities. Capacity & Resource Planning Develop frameworks that align technology demand with available resources, including employees, contractors, and strategic partners. Model various staffing, funding, and investment scenarios to support leadership decision-making. Translate workforce and infrastructure plans into financial impacts and business outcomes. Surface risks, dependencies, and trade-offs associated with changing priorities. Data Integration & Executive Insights Integrate financial, operational, workforce, and vendor data from multiple enterprise systems to create a consistent view of technology performance. Establish reporting standards, metrics, dashboards, and KPIs that support executive decision-making. Develop executive-ready presentations and materials for senior Technology and Finance leadership. Translate complex analyses into concise recommendations with clear business impact. What You'll Bring 8+ years of experience in FP&A, Technology Finance, Technology Business Management (TBM), Technology Strategy, Business Operations, or Management Consulting. Experience supporting large technology organizations, CIO/CTO functions, or technology operations teams. Strong financial planning, forecasting, modeling, and analytical skills. Ability to translate complex analyses into clear recommendations for senior leaders. Experience with executive reporting, dashboards, and presentations. Advanced Excel and PowerPoint skills; experience with Power BI, Tableau, Anaplan, SAP, Oracle, or similar tools preferred. Bachelor's degree in Finance, Business, Economics, Engineering, or a related field. Bonus if you have Technology Business Management (TBM), FinOps, or IT Financial Management experience. Technology vendor management, sourcing, or procurement experience. Consulting experience supporting technology organizations. MBA, CPA, CFA, or similar advanced credential. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 4 weeks
Engineer Lead, Software
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description About FIS We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech. About the team The AutoSuite Development organization at FIS enhances the Lending Automotive base and client custom code. Examples of this work includes enhancements, regulatory changes and corrections required for the base & hosted client product. Primary responsibilities are analyzing, designing, coding, testing, and supporting the applications. We are looking for talented resources to be a part of this dynamic team. This role is open to remote What you will be doing Conduct code-level software analyses to identify root cause of bugs and/or system defects modifications as needed. Architect and design solutions for Product enhancements. Develops and executes scripts, utilities and associated test plans. Scripts may modify data that is not updateable via user interface. Interfaces with internal clients, vendors, managers, IT and Product Development to research and determine resolution of system defects. Analyzes problem, documents and communicates resolution and conducts follow up. Escalates problems to appropriate teams when necessary. Represents team on cross-functional teams for support and development activities. Interprets and presents data and conclusions to management as needed. What you bring Knowledge of the basic principles, processes, phases and roles of application development methodologies. Knowledge of a wide range of interface design, development and debugging tools, techniques and methodologies. Knowledge of programming languages. (COBOL/JCL) Knowledge of primary database engines. (VSAM/CICS) Excellent analytical, problem-solving and time management skills. Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization. Excellent customer service skills that build high levels of customer satisfaction for internal customers. Willingly shares relevant technical and/or industry knowledge and expertise with other resources. Bonus if you have Expertise with the Systematics ALS-AF Application. What we offer you Attractive benefits including private medical cover and dental cover. A broad range of professional education and personal development opportunities. A work environment built on collaboration, flexibility and respect. Varied and challenging work to help you grow your technical skillset. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 4 weeks
Assistant Branch Manager
VyStar Credit Union - Middleburg, FL 32068
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. * SELECTION PROCESS: As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months. JOB SUMMARY The Assistant Branch Manager responsibilities are to coach, develop and lead branch employees to obtain individual, branch and organizational growth goals while delivering unbelievable member service experiences and maintaining operational excellence. This key position is accountable to work with the Branch Vice President to create, implement, and maintain branch strategies aligned with VyStar’s objectives in a fast-paced environment. They also develop and implement tactical plans and establish objectives for the branch which are documented in the annual business plan. The Assistant Branch Manager must maintain a high level of participation within the VyStar leadership team and promote, reinforce, and support decisions of the credit union and management. The leader must also establish strong member and partner relationships and engage in community volunteer and leadership opportunities. ESSENTIAL JOB FUNCTIONS: Partner with the Branch Vice President (BVP) to ensure day-to-day branch operations, choreography, and implementation result in unbelievable service experiences for members and achieve or exceed organizational strategic goals and profitability requirements. Train, encourage, enable, and coach employees to embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments to successfully establish, maintain, and grow strong member relationships. Model all VyStar Excellence behaviors while performing job duties. Develop staff for succession planning within the branch network and other lines of business. Work closely with Human Resources and Training to ensure the recruiting and training curriculum are appropriate, timely, and a positive experience for VyStar employees. Assist the BVP by partnering with internal departments dependent upon referrals for success. Establish and validate performance objectives for the branch consistent with VyStar Excellence and branch scorecards. Provide ongoing coaching for direct reports including side-by-side evaluations, Member Assist Call assessments, monthly performance reviews, and career progression discussions. In partnership with the BVP, conduct daily team huddles and weekly sales meetings which include training on products and services and skill practice to increase knowledge and comfort level with making recommendations to members. Prepare and administer performance appraisals for direct reports. In partnership with the BVP, analyze data to determine and implement staffing changes and modifications as needed. Support and participate in all Credit Union initiatives and campaigns. Ensure compliance with regulations, policies, and procedures and perform audits. Adhere to solid risk management guidelines in a highly regulated environment. At applicable locations, collaborate with Branch Operations Analysts to ensure compliance. Exhibit a high degree of integrity, trustworthiness, and professionalism at all times. Work from home during branch closures, such as during disaster recovery events. Actively lead by example through community service supporting the VyStar brand. Create and maintain an inclusive and professional environment where all team members are respected, and diversity is valued. As applicable, support a high school branch and Collegiate employees, including mentoring, training, and development of the student interns, and ensuring sound branch operations and compliance with rules and regulations. Resolve member concerns independently and escalate more complex concerns as appropriate. Provide counseling to members and employees on all financial matters and make appropriate recommendations. Performs other duties as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. JOB QUALIFICATIONS EDUCATION High school Diploma/GED is required. Associate’s degree is preferred. EXPERIENCE 3 + years in a customer service, sales, community service, military service, or leadership role is required. 2 years’ experience in a lead role within a financial institution is preferred. KNOWLEDGE, SKILLS & ABILITIES A congenial attitude, excellent written and verbal communication skills, problem solving skills and the ability to relate well with others are required. Must possess strong teaching and mentoring skills and a commitment to quality service. Must be able to work in a fast paced, changing environment and have a strong desire to assist members in meeting their financial needs. May stand throughout entire shift in order to assist members or other staff. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 50 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. ADDITIONAL JOB DESCRIPTION Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable. Demonstrate you care. Understand Listen empathetically and ask questions. (70%/30%) Counsel Recommend solutions based on your client’s or member’s needs and objectives. Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 4 weeks
Relationship Specialist I
VyStar Credit Union - Jacksonville, FL 32223
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. * SELECTION PROCESS: As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months. ACCOUNTABILITY STATEMENT The Relationship Specialist I responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship building position must be able to describe VyStar Credit Union’s value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals. ESSENTIAL RESPONSIBILITIES Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively. Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs. Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately. Handle personal and business account transactions, open accounts, and process various types of loan applications. Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance. Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes. Support and participate in all Credit Union initiatives and campaigns. Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines. Work with relative independence to accomplish tasks. Exhibit a high degree of integrity, trustworthiness, and professionalism always. Exude a positive and professional attitude with members and partners consistently. Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and escalating more complex concerns. Embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments. Actively lead by example through community service supporting the VyStar brand. Utilize excellent verbal and written communication skills. Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service. Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union’s products and services, resulting in booked sales. Address and overcome objections effectively while educating members about the wide array of offerings available. Perform other duties as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. JOB QUALIFICATIONS EDUCATION High School Diploma/GED is required. Associate’s degree is preferred. EXPERIENCE Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution. KNOWLEDGE, SKILLS & ABILITIES Ability to process accurate transactions and requests. Must possess and utilize excellent listening skills, verbal, and written communications skills. Proficient in the use of the Internet and Microsoft Office. Must have an outgoing personality and a strong desire to help people. Must be professional in appearance and attitude. Must be able to handle many tasks in a fast-paced environment. Must possess strong critical thinking and decision-making abilities. Strong communication skills and a genuine passion for sales are essential for success in this role. May stand throughout entire shift in order to assist members or other staff. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. ADDITIONAL JOB DESCRIPTION Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable. Demonstrate you care. Understand Listen empathetically and ask questions. (70%/30%) Counsel Recommend solutions based on your client’s or member’s needs and objectives. Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 4 weeks
Relationship Specialist
VyStar Credit Union - Fernandina Beach, FL 32034
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. * SELECTION PROCESS: As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months. ACCOUNTABILITY STATEMENT The Relationship Specialist's responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship-building position must be able to describe VyStar Credit Union’s value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals. ESSENTIAL RESPONSIBILITIES Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively. Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs. Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately. Handle personal and business account transactions, open accounts, and process various types of loan applications. Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance. Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes. Support and participate in all Credit Union initiatives and campaigns. Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines. Work with relative independence to accomplish tasks. Exhibit a high degree of integrity, trustworthiness, and professionalism always. Exude a positive and professional attitude with members and partners consistently. Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and escalating more complex concerns. Embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments. Actively lead by example through community service supporting the VyStar brand. Utilize excellent verbal and written communication skills. Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service. Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union’s products and services, resulting in booked sales. Address and overcome objections effectively while educating members about the wide array of offerings available. Perform other duties as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. JOB QUALIFICATIONS EDUCATION High School Diploma/GED is required. Associate’s degree is preferred. EXPERIENCE Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution. KNOWLEDGE, SKILLS & ABILITIES Ability to process accurate transactions and requests. Must possess and utilize excellent listening skills, verbal, and written communications skills. Proficient in the use of the Internet and Microsoft Office. Must have an outgoing personality and a strong desire to help people. Must be professional in appearance and attitude. Must be able to handle many tasks in a fast-paced environment. Must possess strong critical thinking and decision-making abilities. Strong communication skills and a genuine passion for sales are essential for success in this role. May stand throughout entire shift in order to assist members or other staff. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. ADDITIONAL JOB DESCRIPTION Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable. Demonstrate you care. Understand Listen empathetically and ask questions. (70%/30%) Counsel Recommend solutions based on your client’s or member’s needs and objectives. Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 4 weeks
General Accountant I
VyStar Credit Union - Jacksonville, FL 32202
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. General Accountant I ACCOUNTABILITY STATEMENT The General Accountant I performs entry‑level accounting functions to support accurate financial reporting, compliance with generally accepted accounting principles (GAAP), and adherence to internal control requirements. Responsibilities may include accounts payable processing, fixed asset accounting support, and general ledger account reconciliations, based on departmental needs and individual assignment. Under general supervision, the incumbent completes routine accounting tasks, prepares and maintains supporting documentation, assists with research and issue resolution, and supports month‑end close and audit activities. All General Accountant I positions are expected to participate in cross‑training and provide coverage support across accounting functions to ensure operational continuity. Essential Responsibilities Accounts Payable Support Enter and process vendor invoices in accordance with established policies and approval requirements. Verify accuracy of invoice coding to appropriate general ledger accounts and cost centers. Assist with resolution of routine invoice discrepancies, vendor inquiries, and payment issues under supervision. Support payment processing activities in compliance with internal controls and timelines. Fixed Asset Accounting Support Assist with fixed asset recordkeeping, including asset additions, disposals, transfers, and depreciation support. Participate in asset tagging, inspections, or physical inventories as required. Maintain supporting documentation related to fixed asset activity and ensure records align with established policies. Identify basic discrepancies related to asset records and escalate issues as appropriate. General Ledger Reconciliation Account Support Assist with preparation and posting of routine journal entries under supervision. Prepare routine balance sheet and operating account reconciliations (e.g., cash, clearing/suspense, prepaid/accruals, payables, fixed assets). Support month‑end close activities by completing assigned tasks timely and accurately. Provide documentation and support for internal and external audit requests. Comply with accounting policies, procedures, internal controls, and record retention requirements. Cross-Training and Coverage Responsibilities Participate in cross‑training across Accounts Payable, Fixed Assets, and General Ledger reconciliation functions. Provide coverage support outside of primary assignment during peak workloads, staff absences, or business needs. Maintain working knowledge of departmental accounting processes to support operational continuity and team effectiveness. Perform other duties as assigned to support departmental and organizational objectives. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus your full attention by carefully listening to and observing your member. Connect: Consistently be friendly and approachable. Demonstrate you care. Understand: Listen empathetically and ask questions. (70%/30%) Counsel: Recommend solutions based on your members’ needs and objectives. Advance: Ensure that member's expectations were exceeded; verify necessary follow-up. Knowledge and Skills Basic understanding of accounting principles, GAAP, and internal controls. Ability to follow established procedures and produce accurate, well‑documented work. Strong attention to detail with a high level of accuracy. Ability to manage multiple tasks and meet deadlines in a structured, fast‑paced environment. Effective written and verbal communication skills. Ability to work collaboratively in a team environment and accept feedback. Working knowledge of Microsoft Excel, Word, and basic reporting tools. Education Associate’s degree in Accounting, Finance, Business, or related field required. Bachelor’s degree in Accounting or Finance preferred. Equivalent combination of education and relevant work experience will be considered. Equivalent Experience One to three years of accounting or financial operations experience preferred. Relevant experience may include accounts payable processing, fixed asset support, account reconciliations, or related accounting functions. Entry‑level candidates with strong academic credentials, internships, or related financial operations experience will be considered. Disclaimers and Work Environment Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 4 weeks
Relationship Specialist I
VyStar Credit Union - Orange Park, FL 32073
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. * SELECTION PROCESS: As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months. ACCOUNTABILITY STATEMENT The Relationship Specialist I responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship building position must be able to describe VyStar Credit Union’s value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals. ESSENTIAL RESPONSIBILITIES Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively. Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs. Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately. Handle personal and business account transactions, open accounts, and process various types of loan applications. Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance. Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes. Support and participate in all Credit Union initiatives and campaigns. Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines. Work with relative independence to accomplish tasks. Exhibit a high degree of integrity, trustworthiness, and professionalism always. Exude a positive and professional attitude with members and partners consistently. Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and escalating more complex concerns. Embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments. Actively lead by example through community service supporting the VyStar brand. Utilize excellent verbal and written communication skills. Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service. Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union’s products and services, resulting in booked sales. Address and overcome objections effectively while educating members about the wide array of offerings available. Perform other duties as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. JOB QUALIFICATIONS EDUCATION High School Diploma/GED is required. Associate’s degree is preferred. EXPERIENCE Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution. KNOWLEDGE, SKILLS & ABILITIES Ability to process accurate transactions and requests. Must possess and utilize excellent listening skills, verbal, and written communications skills. Proficient in the use of the Internet and Microsoft Office. Must have an outgoing personality and a strong desire to help people. Must be professional in appearance and attitude. Must be able to handle many tasks in a fast-paced environment. Must possess strong critical thinking and decision-making abilities. Strong communication skills and a genuine passion for sales are essential for success in this role. May stand throughout entire shift in order to assist members or other staff. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. ADDITIONAL JOB DESCRIPTION Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable. Demonstrate you care. Understand Listen empathetically and ask questions. (70%/30%) Counsel Recommend solutions based on your client’s or member’s needs and objectives. Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 4 weeks
Indirect Lender
VyStar Credit Union - Jacksonville, FL 32202
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Indirect Lender The Indirect Lender must be able to handle high volumes of indirect loan applications from dealers and effectively utilize their analytical judgement to render formalized risk assessment and pricing decisions. The Indirect Lender must be familiar with all VyStar lending policies, procedures, regulations, and State Statutes surrounding Indirect Consumer lending. The incumbent is responsible for the evaluation and verification of loan data to ensure it will meet all indirect lending regulations and requirements. The Incumbent is responsible for maintaining excellent dealer relations, department relations, and maintaining a positive work environment. The Indirect Lender will support AI-driven solutions to increase both efficiencies and accuracy of risk pricing. This includes helping to create a culture where innovation in process improvements is encouraged and where each employee is individually and collectively responsible for reaching individual, department, and corporate goals. As part of the VyStar team, the Indirect Lender provides quality service to VyStar members by making credit decision within prescribed loan authority and quickly acts on credit applications referred through our third-party indirect vendors. The Indirect Lender interacts directly with third party indirect vendors, participating dealerships, and members to facilitate the loan application and approval process. This role also ensures compliance with state and federal lending laws and ensures quality underwriting that leads to loss ratios within targeted thresholds established for profitability. Collaborates with the Indirect Sales Team, Indirect Disbursing team and assists to effectively develop and relationship build with over 400 dealers and third-party vendors. Essential Job Functions: Proficiently perform all duties of an Indirect Lender. Responsible for making the credit decision and risk mitigation of loan applications that originate through the indirect vertical as determined by VyStar’s geographic footprint. Ability to review a credit request for completeness, accuracy and feasibility and be able to discuss requests/results with originating dealer. Identifies critical issues, recognizes red flags and compensating factors, and makes loan decisions using sound discretion and within approval limits. Possess ability to accurately review and analyze individual and corporate tax returns and business financial statements to determine qualifying income on credit applications. Ensure strict adherence to all ECOA and Fair Credit Lending Regulations. Collaborate with internal departments and serve as a liaison for audit and compliance issues as needed. Collaborate with 3rd-party software vendor on computer support and maintenance issues that may include specification design, development oversight, infrastructure changes, report creation, as well as testing and integration of AI driven solutions. Identifies and makes recommendations for process improvements, increased efficiencies, and quality service delivery to ensure timely loan decisions within service level agreements. Maintain and build relationships within the Finance Department and the Dealer Lending Division sales team to help facilitate business and foster good business relations. Stay current on market conditions and changes in the competitions programs to help provide the Dealer Lending Division with a current and competitive product. Understand and comply with Credit Union policy, laws, regulations, and the bank’s BSA/AML. Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity. Must be well versed in all Indirect Consumer loan products to include Auto, Motorcycle, RV, and Marine. Must be able to analyze, underwrite and evaluate Indirect Luxury loan applicants for creditworthiness using the available system tools to make an impartial and valid loan decision that is within authority, policy, and compliance guidelines. Ability to review a credit request for completeness, accuracy and feasibility and be able to discuss requests/results with lenders and Dealers. Responsible for knowing the department’s goals and status of those goals. Responsible for maintaining loan delinquency and charge off levels within the acceptable range as defined and published in procedure. Perform to all established performance metrics and goals as outlined by department management and applicable policy and procedures. Possesses underwriting creativity and ability to restructure applications for approval while mitigating the associated credit risk. Must consistently demonstrate a courteous, tactful professional, personable, and friendly communication style with a focus on member and dealer service and an ability to interact with all levels of individuals on the phone and in person. Possess ability to accurately review and analyze individual and corporate tax returns and business financial statements to determine qualifying income on credit applications. Must show concern and respect for others in all interactions and inspires confidence and trust with members, dealers, and co-workers. This position requires varied schedules including weekends and nights and may require additional hours beyond established work schedules to meet the needs of the business, serve members and as necessary to complete project deadlines. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. Must enjoy working independently and effectively as a team member in a high demand, deadline-driven, multi-task environment with organization and attention to deal being imperative. Other Critical Functions: Identify and recommend opportunities for AI application. Has advanced knowledge in Indirect luxury item underwriting, large dollar loans. Participates in education programs by instructing VyStar personnel in the advantages of, and the Policies and Procedures regarding, VyStar’s Indirect loan products. Consistently adheres to VyStar’s core values and Code of Ethics and acts in accordance with those values. Performs the activities and projects as assigned and requested by the department Credit and Operations manager. Projects and Training: Must successfully complete a minimum of 40 hours of on-going lending training annually. This may include classes held internally at VyStar or community courses sponsored by VyStar and external and internal seminars. Successfully completes and passes on-line training courses when offered Participates in coordination of all loan origination and core system testing and implementation of on-going system releases and enhancements. Ensures all regulatory changes and/or enhancements are tested and implemented within the department and that all personnel receive the training necessary to keep loans within regulatory compliance. Attend training classes as appropriate. Consistently adheres to VyStar core values and Code of Ethics and acts in accordance with those values. Public Relations: The position requires daily and close contact with dealers, VyStar Credit Union employees, members, and vendors. The incumbent must possess a congenial attitude, active listening skills, strong teaching skills, and a commitment to quality service. The incumbent must ensure that all written and verbal communication is professional and exemplifies the professional standard of VyStar Excellence behaviors. VyStar Excellence: Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus – Focus your full attention by carefully listening to and observing your clients or member. Connect – Consistently be friendly and approachable. Demonstrate you care. Understand – Listen empathetically and ask questions (70% to 30%). Counsel – Recommend solutions based on your client’s or member’s needs and objectives. Advance – Ensure that member’s or client’s expectations were exceeded. Verify necessary follow-up actions were completed. Required Minimum 2-4 years’ experience underwriting Indirect consumer loans, with established loan authority; 2 years Indirect experience preferred. High School Diploma or equivalent Proficiency in Microsoft Word and Excel and various loan application platforms is preferred Applicants must demonstrate the qualities of a self-starter and be a leader among their peers. Applicants must have positive, well-developed communication skills, both written and oral, be detail oriented, excellent analytical skills, have good organizational and active listening skills, the ability to work in a fast-paced environment, and proven ability to work with others. Must have professional conduct and appearance and be self-motivated. Must work under the philosophy of “people helping people” and can communicate with members and management on all levels. Job Knowledge, Skills and Abilities: Must be able to arrive at work on time, work on site and have regular work attendance. Must be able to work varied schedules including weekends, nights and holidays not observed by the Indirect lending business unit. May also require additional hours beyond established works schedules to meet the business demands. Must be able to work cooperatively with other co-workers regardless of personality, presence, or communication style. Must be able to perform several tasks at once and be able to work in a stressful fast paced atmosphere. Must be able to coordinate multiple and changing priorities and multi-task. Must be able to verbally communicate with all other associates. Must be able to occasionally work outside of normal business hours. Disclaimers and Work Environment: Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 4 weeks
Transaction Management Ops Analyst
Bank of America - Jacksonville, FL 32256
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts. Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures. Job expectations include handling in operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members. LOB Job Description: The Institutional Retirement Payroll, Benefits, and Disbursements Team within Wealth Management Operations is responsible for payroll and benefits processing, money movement, participant-level maintenance and tax reporting support for 401(k) Defined Contribution, Non-Qualified Deferred Compensation (NQDC), Institutional Trust and Custody, Defined Benefit and Health Benefits Solutions (HBS) products. Responsibilities: Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units Required Qualifications: 1 year of Financial Services experience Exceptional attention to detail and the ability to hold others accountable without direct supervision Flexibility with ability to handle a variety of tasks and projects independently Strong written and verbal communication skills; able to influence/challenge and negotiate to keep all parties engaged in the process Proven ability to provide comprehensive solutions to complex needs and/or problem Ability to prioritize and meets established deadlines Excellent verbal and written communication skills Ability to adapt to a changing environment Desired Qualifications: Advanced Microsoft Excel and Word skills Prior retirement experience in 401(k) operations Familiarity with MLII/iGate applications Highly organized Self-starter attitude and demonstrates initiative Ability to multi-task and handle multiple projects in a short time period Skills: Attention to Detail Customer and Client Focus Oral Communications Prioritization Problem Solving Account Management Analytical Thinking Coaching Written Communications Mentoring Research Result Orientation Shift: 1st shift (United States of America) Hours Per Week: 40