Job Results
Financial Services
Posted 3 weeks
Account Associate – Employee Benefits – Hybrid
Insurance Office of America - Jacksonville, FL 32233
Job Description: Title: Account Associate – Employee Benefits Work Mode: Hybrid 1-day in-office/ Open to Remote for Florida Residents | Location/Supporting: Tampa, FL | Experience: Level-Funded and Self-Funded Plans Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: This position handles Account Associate activities for the IOA Employee Benefits team under a Producer, AE, AM, or EB Operations Team Leader. Responsibilities include client service, directing Account Coordinators, team productivity, policy administration, renewals, new policy setup, audits, data management, communication, professional development, identifying sales opportunities, and upholding IOA core values. Key Responsibilities: Client Management: Under the direction of a Producer, AE, AM, or EB Team Leader, assist in managing an assigned book of business, meeting all performance requirements regarding production, quality, and service, and ensuring no liability associated with errors and omissions occurs. Client Service: Deliver outstanding client service at all times, including proactively anticipating client needs, maintaining frequent and professional client communication, and responding quickly to any service requests. Team Leadership: Direct day-to-day activities and workflow of Account Coordinator(s), including making work assignments, delegating tasks, communicating performance expectations, monitoring execution to ensure performance requirements are met, and recommending corrective actions when needed. Business Growth: Actively seek to grow IOA business, including identifying and acting on sales opportunities. Policy Management: Track policy expirations for existing clients and work proactively to ensure appropriate actions are taken to facilitate renewals. Professional Development: Support team training and development, promote a positive work environment, and seek continuous improvement. Communication: Maintain transparent communication with Producers and team members. Compliance: Ensure adherence to company policies and industry standards. Champion IOA core values and demonstrate integrity and leadership. Ideal Candidate Qualifications: 2+ years of Employee Benefits experience Active Life & Health License Exceptional customer service and communication skills Strong organizational and multi-tasking skills High accuracy in handling large work volumes Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is 42-60K annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Posted 3 weeks
Account Associate – Employee Benefits – Hybrid
Insurance Office of America - Saint Johns, FL 32233
Job Description: Title: Account Associate – Employee Benefits Work Mode: Hybrid 1-day in-office/ Open to Remote for Florida Residents | Location/Supporting: Tampa, FL | Experience: Level-Funded and Self-Funded Plans Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: This position handles Account Associate activities for the IOA Employee Benefits team under a Producer, AE, AM, or EB Operations Team Leader. Responsibilities include client service, directing Account Coordinators, team productivity, policy administration, renewals, new policy setup, audits, data management, communication, professional development, identifying sales opportunities, and upholding IOA core values. Key Responsibilities: Client Management: Under the direction of a Producer, AE, AM, or EB Team Leader, assist in managing an assigned book of business, meeting all performance requirements regarding production, quality, and service, and ensuring no liability associated with errors and omissions occurs. Client Service: Deliver outstanding client service at all times, including proactively anticipating client needs, maintaining frequent and professional client communication, and responding quickly to any service requests. Team Leadership: Direct day-to-day activities and workflow of Account Coordinator(s), including making work assignments, delegating tasks, communicating performance expectations, monitoring execution to ensure performance requirements are met, and recommending corrective actions when needed. Business Growth: Actively seek to grow IOA business, including identifying and acting on sales opportunities. Policy Management: Track policy expirations for existing clients and work proactively to ensure appropriate actions are taken to facilitate renewals. Professional Development: Support team training and development, promote a positive work environment, and seek continuous improvement. Communication: Maintain transparent communication with Producers and team members. Compliance: Ensure adherence to company policies and industry standards. Champion IOA core values and demonstrate integrity and leadership. Ideal Candidate Qualifications: 2+ years of Employee Benefits experience Active Life & Health License Exceptional customer service and communication skills Strong organizational and multi-tasking skills High accuracy in handling large work volumes Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is 42-60K annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Posted 3 weeks
Account Associate – Employee Benefits – Hybrid
Insurance Office of America - Middleburg, FL 32068
Job Description: Title: Account Associate – Employee Benefits Work Mode: Hybrid 1-day in-office/ Open to Remote for Florida Residents | Location/Supporting: Tampa, FL | Experience: Level-Funded and Self-Funded Plans Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: This position handles Account Associate activities for the IOA Employee Benefits team under a Producer, AE, AM, or EB Operations Team Leader. Responsibilities include client service, directing Account Coordinators, team productivity, policy administration, renewals, new policy setup, audits, data management, communication, professional development, identifying sales opportunities, and upholding IOA core values. Key Responsibilities: Client Management: Under the direction of a Producer, AE, AM, or EB Team Leader, assist in managing an assigned book of business, meeting all performance requirements regarding production, quality, and service, and ensuring no liability associated with errors and omissions occurs. Client Service: Deliver outstanding client service at all times, including proactively anticipating client needs, maintaining frequent and professional client communication, and responding quickly to any service requests. Team Leadership: Direct day-to-day activities and workflow of Account Coordinator(s), including making work assignments, delegating tasks, communicating performance expectations, monitoring execution to ensure performance requirements are met, and recommending corrective actions when needed. Business Growth: Actively seek to grow IOA business, including identifying and acting on sales opportunities. Policy Management: Track policy expirations for existing clients and work proactively to ensure appropriate actions are taken to facilitate renewals. Professional Development: Support team training and development, promote a positive work environment, and seek continuous improvement. Communication: Maintain transparent communication with Producers and team members. Compliance: Ensure adherence to company policies and industry standards. Champion IOA core values and demonstrate integrity and leadership. Ideal Candidate Qualifications: 2+ years of Employee Benefits experience Active Life & Health License Exceptional customer service and communication skills Strong organizational and multi-tasking skills High accuracy in handling large work volumes Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is 42-60K annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Posted 3 weeks
Claims Coordinator
Suddath - Jacksonville, FL 32207
Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. What We Offer! A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching Weekly pay for hourly-paid employees. Biweekly pay for salaried employees. Paid Time Off (PTO) and paid company holidays A tuition reimbursement plan where employees are encouraged to continue their education and development For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits. General position summary: Provide clerical support to the claims department. Responsible for managing a department shared inbox. Answer incoming calls from the department workgroup and provide a one-call resolution. Essential Duties & Responsibilities: Responsible for managing a department shared inbox daily First point of contact for member information requests and disputes Create new manual claims as needed within same day of receipt Completes claim payments within required timeframes Updates Government website with claim changes as needed Updates claims system with rebuttal status within 2 business days of receipt Make necessary changes in claims system according to payments and/or rebuttals Answer incoming calls from the department workgroup and provide a one-call resolution Cross-training as necessary Provide clerical support to the claims department Ability to work overtime as required Job Skills: Excellent verbal and written communication skills Highly customer service oriented Ability to prioritize and re-prioritize as situations and needs change throughout the workday Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work Excellent teamwork and interpersonal skills required Excellent attention to detail and follow through Ability to develop and maintain positive working relationships with internal and external customers Military and/or transportation industries experience preferred Experience in a multi-dimensional role where customer contact is both written and verbal Aptitude for working under deadlines and within specific timeframes Self-motivated; works with urgency Education & Experience: High school diploma or general education degree (GED) required; two to three years of experience in customer service and administrative. Prior experience in the moving industry preferred, or a combination of education and experience. Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports. Ability to speak effectively before groups of customers or employees of organization. Excellent written and verbal communication skills. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Operations: To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties. Planning/Organization: Ability to prioritize and re-prioritize as situations and needs change throughout the workday Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work Certificates/Licenses/Registrations: None required. Travel: No travel required. Supervisory Responsibilities: No supervisory responsibilities Other Duties & Responsibilities: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Working Conditions: Cubicle working environment Noise level in the work environment is usually moderate Physical/Environmental Demands: Activity: Stand - under 1/3 time Walk - under 1/3 time Sit – over 2/3 time Use hands to finger, handle, or feel - over 2/3 time Reach with hands and arms – 1/3 to 2/3 time Climb or balance – none Stoop, kneel, crouch or crawl – under 1/3 time Talk or hear – over 1/3 to 2/3 time Taste or smell – none Other - none Physical Activity Level: The employee must occasionally lift and/or move up to 10 pounds. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms. Manual Dexterity: Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. Special Vision Requirements: Specific vision abilities required by this job include close vision and ability to adjust focus. The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services. The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Posted 3 weeks
Warranty Claim Assessor
MSX International - Jacksonville, FL
Company Description For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice. Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES Review warranty documentation for the purpose of validating dealer warranty claims Support dealer network in the processing of those claims selected for review through the systematic examination of dealer submitted warranty claims Determine warranty repair eligibility in accordance with program guidelines through technical analysis of repair, adherence to warranty policies and procedures and proper claiming of parts and labor Track status of a claim under review from submission through completion Provide dealers with feedback on warranty claim concerns detected while providing exceptional customer service Escalate unresolved issues to manager Track claim payment system for potential issues and review by Client’s claim systems team Manual review and validation of claims and/or pre-authorization requests submitted by the dealer network Validation of requests for repairs by the dealer network On-site at customer offices close to Jacksonville, FL airport. WORK ENVIRONMENT Office environment The noise level in the work environment is usually moderate Monday – Friday; regular office hours Qualifications EDUCATION and/or EXPERIENCE Minimum 5 years automotive technical background with Mercedes-Benz is strongly preferred ASE certification current is preferred Working experience with automotive dealership operations processes or similar business is preferred Experience with assessing automotive warranty and service contract claims in a dealership environment is preferred High school diploma or General Equivalency Diploma (GED) is required Computer literacy, especially MS365, Outlook, Excel, Word and Teams is required LANGUAGE SKILLS Full professional proficiency in English is required Minimum professional proficiency in Spanish is preferred MATHEMATICAL SKILLS Knowledge of arithmetic (addition, subtraction, multiplication, division) and their applications are required REASONING ABILITY Job requires analyzing information and using logic to address work-related issues and problems PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to: Call, video, email, message and communicate with dealers and co-workers Carry sizeable amounts of paper documents Organize and archive information both physical and electronic format Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Additional Information MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Posted 3 weeks
Patient Coordinator
Great Expressions Dental Centers - Jacksonville, FL 32210
As a Patient Coordinator, you will be the first point of contact for patients visiting or calling the dental office. Your primary responsibility is to provide exceptional customer service by greeting patients, scheduling appointments, managing patient records, and handling general administrative tasks. You will play a vital role in ensuring the smooth operation of the dental practice and maintaining a positive patient experience. Responsibilities: • Provide a warm and friendly welcome to patients as they arrive at the dental practice. • Ensure a comfortable and inviting waiting area for patients. • Maintain a professional and courteous demeanor when interacting with patients. • Schedule appointments for patients, considering their preferences and the availability of dental staff. • Confirm and remind patients about upcoming appointments via phone or other communication channels. • Coordinate with dental staff to manage the appointment calendar efficiently. • Collect and update patient information accurately, including personal details and medical history. • Create and maintain patient records in the dental practice management system. • Ensure patient records are kept confidential and comply with privacy regulations. • Verify and update patient insurance information. • Calculate and collect co-pays, deductibles, and other payments from patients. • Process insurance claims and coordinate with insurance providers for billing inquiries or issues. • Respond to patient inquiries via phone, email, or in person, providing information about dental services, appointment availability, and general practice policies. • Provide clear instructions to patients regarding pre-appointment preparations, forms, and paperwork. • Maintain the cleanliness and organization of the reception area.Coordinate with dental staff to ensure a smooth patient flow and optimize scheduling efficiency. • Communicate effectively with dental hygienists, assistants, and dentists regarding patient arrivals, emergencies, or changes in scheduling. Requirements: • High school diploma or equivalent; additional education or certification in healthcare administration or related field is a plus. • Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting. • Excellent interpersonal and communication skills to interact with patients, colleagues, and third-party stakeholders. • Proficient in using dental practice management software and general office applications (e.g., MS Office, email, appointment scheduling systems). • Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment. • Attention to detail and accuracy in maintaining patient records and managing financial transactions. • Knowledge of dental terminology, procedures, and insurance processes is desirable. #IND6 GEDC is committed to diversity and inclusion and is proud to be an equal opportunity employer. All qualified applicants are welcomed and encouraged to apply.
Posted 3 weeks
Dental Office Assistant – Business Assistant
Heartland Dental - Palm Coast, FL 32164
Dental Receptionist - Business Assistant Smiles on Cypress Point is looking for a Business Assistant to join our team. Why Heartland Dental? Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve. Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards. More about the role Greet and welcome patients as they enter the office to create a great first impression of our team Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies Utilize Dentrix for patient scheduling and records Schedule and confirm appointments for multiple providers in the office File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage Post insurance and patient payments and process accounts receivables Review treatment plan fees and payment options with patients Partner with the providers and team to implement Heartland Dental systems to optimize office potential What You’ll Gain Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off) Front loaded education and training, providing you the opportunity to develop to your full potential Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential Access to on-demand Daily Pay Minimum Qualifications Experience working in a fast-paced and customer-centric environment Excellent communication and organizational skills The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards. Preferred Experience 1+ years of experience in a dental or medical setting 1+ years of experience with insurance billing and accounts receivable Dentrix or other dental software experience Physical Requirements: Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times Availability to attend virtual training sessions (or in-person) periodically throughout the year As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN. Who is Heartland Dental? Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve. At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
Posted 3 weeks
Dental Office Assistant – Business Assistant
Heartland Dental - Saint Augustine, FL 32086
Dental Receptionist - Business Assistant St. Augustine Family Dentistry is looking for a Business Assistant to join our team. Why Heartland Dental? Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who will support the business and clinical needs of each supported dental office and foster a strong team building culture. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership - where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve. Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards. More about the role Greet and welcome patients as they enter the office to create a great first impression of our team Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies Utilize Dentrix for patient scheduling and records Schedule and confirm appointments for multiple providers in the office File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage Post insurance and patient payments and process accounts receivables Review treatment plan fees and payment options with patients Partner with the providers and team to implement Heartland Dental systems to optimize office potential What You’ll Gain Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off) Front loaded education and training, providing you the opportunity to develop to your full potential Opportunity to be a part of a secure company with 20+ years of industry leading experience that provides a stable career with unlimited growth potential Access to on-demand Daily Pay Minimum Qualifications Experience working in a fast-paced and customer-centric environment Excellent communication and organizational skills The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards. Preferred Experience 1+ years of experience in a dental or medical setting 1+ years of experience with insurance billing and accounts receivable Dentrix or other dental software experience Physical Requirements: Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times Availability to attend virtual training sessions (or in-person) periodically throughout the year As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in state of FL & TN. Who is Heartland Dental? Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported doctors are the leaders of their practice and retain clinical autonomy. All Heartland Dental supported doctors are united by a common goal: delivering the highest quality dental care and experiences to the communities they serve. At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.
Posted 3 weeks
Patient Services specialist
SimonMed Imaging - Jacksonville, FL
The Patient Service Specialist serves as the first point of contact for our patients in our imaging centers and is responsible for facilitating the patient admission flow. Job Duties Greet and welcome patients and visitors in a friendly and professional manner. Respond to patient and caregivers' inquiries compassionately and respectfully. Collect and process necessary forms, such as insurance details, medical histories, and consent forms. Collect co-pays, process payments, and verify insurance information for billing purposes. Communicate with patients, radiologists, or technologists regarding patient needs or appointment changes. Update and maintain accurate patient files, both physical and electronic, while ensuring confidentiality and compliance with HIPAA regulations. Answer phone calls and relay messages. Assist with administrative tasks including filing, faxing, and scanning documents. Other duties as assigned. Education and Experience High school diploma or equivalent required. 2+ years related experience preferred. Prior healthcare experience preferred. Benefits Excellent customer services skills with the ability to be empathetic to patient needs. Ability to show genuine concern and understanding towards patient circumstances. Strong communication skills, with ability to listen actively, while entering and verifying data. Ability to handle difficult situations with patients or staff, finding amicable solutions to scheduling issues, billing problems, or patient concerns. Attention to detail, time management and organizational skills required. Maintain composure under pressure when dealing with challenging patient situations calmly. Ability to solve problems, multitask and work in a fast-paced environment. Dependability, reliability and teamwork are key success factors. Knowledge of healthcare insurance plans, medical terminology, and billing processes preferred. Knowledge of HIPAA regulations and patient confidentiality standards preferred. Familiarity with Electronic Health Records (EHR) systems and insurance verification software preferred. Physical Requirements This position may require lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment is contingent upon successful completion of drug and background screening. Some positions will require a favorable driving record. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Posted 3 weeks
Employee Benefits Assistant
Brown & Brown Insurance - Jacksonville, FL
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. Brown & Brown is seeking Employee Benefits Assistant to join our growing team in Jacksonville, FL! The Employee Benefits Assistant provides administrative and clerical support by performing data entry, document processing, and special projects while assisting the benefits department with open enrollment materials, customer service needs, and evolving office responsibilities. How You Will Contribute: Perform clerical functions including, but not limited to, data entry, proofreading, and photocopying documents. Support benefits department by assembling open enrollment materials and other customer service functions as needed. Special projects as needed. Assume additional responsibilities as the office continues to grow and change. Other duties may be assigned. Skills & Experience to be Successful: High school diploma Proficient with MS Office Suite Associate’s or Bachelor’s degree Industry software experience Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.