Job Results
Transportation & Logistics
Posted 1 week
Sr Mechanical Manager
CSX - Jacksonville, FL
Job Summary Manages the quality repair of rail cars and inspections of rail cars for defects and unsafe conditions within a train yard and on the line-of-road. Ensures work is performed safely according to CSX Transportation (CSXT) safety rules and is compliant with Association of American Railroads (AAR) standards and Federal Railroad Administration (FRA) regulations. Effectively manages best practices in safety, quality, and production. Identifies opportunities for continuous improvement within assigned area of responsibility. Serves a primary role in operational budgeting. Manages conflict resolution cross-functionally. Develops and coaches both managers and union employees. Primary Activities and Responsibilities Execute and communicate the safety plan outlined by the department, shop management, and safety committees. Facilitate thorough safety and job briefings to promote safe practices and proper procedures for completing assigned tasks. Conduct safety observations and operational tests to ensure compliance. Eliminate, control, and communicate hazards and safety issues within the shop and yard, elevating for resolution as necessary Manage activities of car inspection, train yard, and line-of-road ensuring that required work is performed to meet CSXT, FRA, and AAR standards. Coach, develop, and train others to achieve desired results. Delegate and monitor daily shop and yard strategies. Forecast staffing, scheduling of personnel, and material requirements to meet business objectives. Miscellaneous activities and responsibilities as assigned by manager. Minimum Qualifications High School Diploma/GED 3 or more years of supervisory experience in Transportation, Logistics, Rail Operations, Business/Strategic Management, Skilled Trades (building/construction, electrical, mechanical), or the Military Preferred Qualifications Bachelor's Degree/4-year Degree 5 or more years of supervisory experience in Transportation, Logistics, Rail Operations, Business/Strategic Management, Skilled Trades (building/construction, electrical, mechanical), or the Military Knowledge and Skills Railroad industry knowledge Microsoft Office skills Basic mechanical concepts FRA and AAR standards Financial concepts Leadership The CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence. Job Requirements Available to report to work with two-hour advance notice Different shifts as assigned in a 24 hour/7 days a week operation (incl working weekends) Hours which include rotating on-call responsibilities which may be outside standard hours Work with equipment that intensifies the heat factor Work hours may vary in length and schedule (may include a non-standard work week) Work outside in all weather conditions Work in a dynamic environment with many distractions Work flexible days/hours as dictated by business needs
Posted 1 week
Mechanical Engineering Internship – Summer 2027 (Paid)
CSX - Jacksonville, FL
Job Summary: The Mechanical Intern will support the Mechanical Operations department by managing multiple asset utilization and repair projects across the CSX Network. There will be a focus on concentration of mechanical equipment reliability, exposure to a variety of data analytics, and technology reporting tools. This program is a paid 12-month internship based in Jacksonville, FL. *This program is a paid 12-month internship based in Jacksonville, FL. The selected candidate will work full-time in office during the summer (5/24/27 to 7/30/27), and in-office for the remainder of the internship (scheduling to be coordinated around class schedule) * What You'll Experience Location: CSX Headquarters in Jacksonville, Florida (on-site) Housing Support: Eligible interns may receive complimentary housing for the duration of the program. Travel, transportation, and other personal expenses are not provided. Competitive Compensation : Earn competitive hourly pay while gaining valuable professional experience. Professional Development Opportunities: Enhance your skills through executive networking events, lunch & learn sessions, local site visits, community service activities, cross-functional exposure, and networking opportunities designed to help you build meaningful connections across CSX. Primary Activities and Responsibilities Review, design and implement analytics platform to monitor mechanical car reliability, repair and production Partners with multiple departments (Facilities, Mechanical Car/Locomotive and Transportation) to support the CSX Network while also providing reliable mechanical equipment. Miscellaneous activities and responsibilities assigned by Manager. Minimum Qualifications Must be at least 18 years of age. Currently enrolled in an undergraduate or graduate degree program in Finance, Engineering, Economics, Statistics, Business Analytics, Logistics or a related major field of study from an accredited institution. Cumulative minimum GPA of 3.0 (based on a 4-point scale). Preferred Qualifications Currently enrolled in a graduate degree program in Engineering, Statistics, Business Analytics, Logistics or a related major field of study from an accredited institution. Cumulative minimum GPA of 3.0 (based on a 4-point scale). 1 or more years of non-supervisory experience required in Finance, Engineering, Economics, Statistics, Business Analytics, or Logistics Knowledge and Skills Written and oral communication skills Knowledge of Microsoft Office products (Word, PowerPoint, Excel, Outlook) Knowledge of analytics tools/products (Power BI, Tableau, SQL, R, Python) Analytical, quantitative, and problem-solving skills Time management and organizational skills Ability to independently manage assignments Ability to communicate effectively and build working relationships at all levels of an organization Job Requirements Work hours may vary in length and schedule (may include a non-standard workweek) Communicate effectively with senior leadership/executive audiences Work within established deadlines Willing and able to the days and hours as assigned Successfully complete a background check and drug test Environmental Conditions Work in an office environment 10% Travel (less than once a month) Safety Commitment Safety is a way of life at CSX, encompassing every aspect of company operations. Guided by a policy of ensuring the safety of our employees, our customers, and the communities we serve, CSX works relentlessly to prevent accidents and injuries. Not only is it the right thing to do, but when a company puts safety first, everyone benefits: the employees and their families, the customers, and the communities. Company Profile CSX Corporation, a Fortune 500 company headquartered in Jacksonville, FL, is a multi-modal freight transportation company serving customers across North America. Through its primary subsidiary, CSX operates the largest railroad in the eastern United States with operations in 23 states, the District of Columbia, and two Canadian provinces. CSX also includes an integrated intermodal company which serves customers with its own truck and terminal operations as well as a dedicated domestic container fleet. Other CSX subsidiaries provide technology and real estate support to the company. These subsidiaries combined to allow CSX to deliver efficient freight alternatives to customers in a variety of industries, including coal, chemicals, automobiles, metals, agricultural and forest products, food and consumer goods.
Posted 1 week
Intermodal Internship – Summer 2027 (Paid)
CSX - Jacksonville, FL
Operations Control Center Internship Summary: The Operations Control Center (OCC) Intern will play a key role in supporting data-driven decision-making within the organization. This position will focus on compiling, analyzing, and reporting data related to gate errors while identifying trends and process improvement opportunities. The intern will also collaborate with cross-functional teams on capital projects, particularly those related to system enhancements and operational efficiency. What You'll Experience: 10-Week Summer Internship Program: May 24,2027-July 30, 2027 Location: CSX Headquarters in Jacksonville, Florida (on-site) Housing Support: Eligible interns may receive complimentary housing for the duration of the program. Travel, transportation, and other personal expenses are not provided. Competitive Compensation: Earn competitive hourly pay while gaining valuable professional experience. Professional Development Opportunities: Enhance your skills through executive networking events, lunch & learn sessions, local site visits, community service activities, cross-functional exposure, and networking opportunities designed to help you build meaningful connections across CSX. Key Responsibilities: Collect and compile operational data related to gate errors and related metrics. Analyze data to identify root causes, trends, and opportunities for process improvement. Develop reports and visual dashboards to effectively communicate findings to stakeholders. Partner with OCC team members on capital projects, particularly those involving systems development or enhancement. Support the implementation of process improvements by documenting procedures and helping track performance impacts. Participate in meetings and present data-driven insights to OCC leadership and other departments as needed. Minimum Qualifications Being a rising senior or graduate student enrolled in an accredited college or university, with an anticipated graduation date of December 2027, or May 2028. Maintain a minimum cumulative GPA or 3.0 on a 4.0 scale. Pursuing a Bachelor's or Master's degree in Logistics, Supply Chain Management, Data Analytics, or related field. Be available to work up to 40 hours per week for the duration of the 10-week program. Demonstrate strong communication, teamwork, problem-solving, and leadership skills. Must be 18 years of age. Preferred Qualifications: Graduate students actively pursuing a master's degree in a relevant field. 3.2 or 3.5 cumulative GPA on a 4.0 scale Previous internship, co-op, part time, or relevant work experience. Demonstrated leadership experience through student organizations, athletics, volunteer activities, or campus involvement. Proficiency in Microsoft Office Suite (Excel, PowerPoint, and Word)
Posted 1 week
Internal Audit Internship – Summer 2027 (IT Audit, Internal Controls/SOX)
CSX - Jacksonville, FL
Job Summary This opportunity is a part-time, paid internship within the CSX Internal Audit Department, offering two distinct tracks: Information Technology (IT) Audit and Internal Controls (SOX). Interns will support key audit, analytics, and automation initiatives across Sarbanes-Oxley (SOX) 404 control testing and IT audit activities. Through these experiences, interns will develop skills in risk assessment, internal controls, audit testing, and professional communication. Throughout the internship, interns will gain hands-on experience in the internal audit function of a Fortune 500 public company, working alongside audit professionals, business partners, and external auditors. Interns will receive training and mentorship, participate in cross-functional learning opportunities, and build their professional network through exposure to senior leadership and executive networking events. Flexible scheduling allows interns to balance internship responsibilities with academic commitments. What You'll Experience 10-Week Summer Internship Program: May 24, 2027 – July 30, 2027 While the summer internship program officially ends on July 30, 2027, the internship may be extended through February 2028 based on business needs, intern performance, and required approvals. Location: CSX Headquarters in Jacksonville, Florida (on-site) Schedule: Part-time (minimum 25 hours/week) Housing Support: Eligible interns may receive complimentary housing for the duration of the program. Travel, transportation, and other personal expenses are not provided. Competitive Compensation: Earn competitive hourly pay while gaining valuable professional experience. Professional Development Opportunities: Enhance your skills through executive networking events, lunch & learn sessions, local site visits, community service activities, cross-functional exposure, and networking opportunities designed to help you build meaningful connections across CSX. Primary Activities and Responsibilities IT Audit Track Support Sarbanes-Oxley (SOX) 404 IT general control testing of logical security, change management, systems monitoring, and back-up and recovery for financially-significant systems and supporting IT infrastructure Perform audit procedures: develop understanding of company processes and controls, identify relevant criteria, review and analyze evidence, and assess control design and effectiveness Document procedures performed, evidence reviewed, and conclusions clearly and concisely Communicate or assist in communicating results via written updates and meetings Assist with other IT audits and data analytics projects as assigned Internal Controls (SOX) Track Support Sarbanes-Oxley (SOX) 404 control testing and assist external auditors in executing audit procedures in a direct assistance capacity Complete assigned external audit procedures over the company’s financial statements and filings Coordinate and schedule walkthrough meetings with process and control owners, including drafting meeting agendas and sending meeting invites Develop evidence request lists to meet design and operating effectiveness objectives Participate in SOX control walkthrough meetings, applying professional skepticism, documenting key discussion points, and summarize key elements Execute SOX testing procedures, including developing test plans, evaluating supporting evidence, performing sample-based testing, identifying exceptions, and documenting conclusions Identify and document control exceptions and associated recommendations Develop professional relationships with IA team members, business partners, and external auditors Minimum Qualifications Must be at least 18 years of age Must be eligible to work in the United States without sponsorship Be a rising senior or graduate student enrolled in an accredited college or university, with an anticipated graduation date of December 2027 or May 2028. Pursuing a degree in Accounting, Finance, Business Administration, Economics, Information Systems, Computer Science, Engineering, or a related field (sophomore level or higher) Cumulative minimum GPA of 3.0 (4.0 scale) Previous work or internship experience Proficient in Microsoft Office/M365 applications, including Excel, Word, and PowerPoint Preferred Qualifications GPA of 3.5 or higher (4.0 scale) Pursuing CPA educational requirements (for Internal Controls/SOX track) Relevant coursework in Auditing and/or Accounting Information Systems
Posted 1 week
Sr. Strategy Analyst
Crowley Maritime Corporation - Jacksonville, FL 32225
Overview: Who We Are: As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do. By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration. To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us. Work Arrangement: Hybrid Why Join Crowley? As a Senior Strategy Analyst, you'll work alongside senior leaders to evaluate growth opportunities, strategic partnerships, market expansion initiatives, and M&A activities while developing the business cases and analyses that drive executive decision-making. If you're passionate about solving complex business challenges, building data-driven strategies, and making a measurable impact within a dynamic and growing organization, Crowley offers the opportunity to accelerate your career while helping shape the future of the transportation and logistics industry. What You'll Do: This role drives complex strategic analysis, business case development, and scenario modeling in support of strategic initiatives and partnerships across the Shipping & Logistics division. Responsibilities include building business cases for new market entry and growth opportunities, conducting asset planning analysis, developing the quantitative and structural analysis behind partnership evaluations, and supporting Corporate Development on M&A transactions through commercial and operational due diligence. The ideal candidate translates complex data and analysis into rigorous models and executive-ready materials that inform leadership decision-making. Responsibilities: Key Responsibilities: Support strategic planning, business case development, and analytical workstreams for initiatives spanning market expansion, new market entry, and growth opportunities. Develop and evaluate business cases for organic growth, service replication, and new or evolving business models, including opportunity sizing, investment requirements, risks, and tradeoffs. Build complex scenario, financial, and portfolio models to assess expected outcomes and inform decision-making. Conduct asset planning analysis, including fleet replacement economics and related capital allocation tradeoffs. Develop the quantitative and structural analysis behind partnership evaluations including slot agreements and swap arrangements. Partner with cross-functional stakeholders (e.g., Commercial, Finance, Legal, and Operations) to gather data, validate assumptions, and align on project requirements and deliverables. Develop executive-ready presentations, dashboards, models, and recommendations that clearly communicate insights, risks, timelines, and expected outcomes. Execute complex analysis, including financial modeling, forecasting, gap analysis, and scenario planning, in support of strategic initiatives and partnerships. Support Corporate Development on assigned M&A transactions, strategic, commercial, and operational strategic inputs to diligence and investment theses. Qualifications: Education & Credentials: Bachelor’s degree in Finance, Accounting, Economics, Business Administration, Data Analytics, or a related field required. MBA or Masters in Finance similar professional designation a plus. Experience: 3+ years of progressive experience in management consulting, corporate development, strategic finance, business development, or a related field. Experience in transportation, maritime, logistics, energy, infrastructure, or complex operational environments preferred. Demonstrated experience developing business cases, financial and operational models, and data-driven recommendations. Technical Skills: Advanced financial modeling and investment analysis capability, including scenario and sensitivity analyses. Advanced proficiency with dashboarding, business intelligence tools, data visualization, or enterprise reporting systems preferred. Proficiency leveraging AI tools (e.g., generative AI platforms, AI-assisted research and modeling tools) to accelerate analysis, synthesis, and executive-ready output preferred. Advanced proficiency in Microsoft Office products, including Excel, PowerPoint, Outlook, and Word. What We Offer? We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely. Our Total Rewards include: Competitive pay with recognition programs Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays Leave and family support: parental leave and sick leave Learning and growth: access to training and development for continuous skill development Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts At Crowley, we invest in you—your success, your health, and your future. #LI-Hybrid
Posted 1 week
Analyst, Pricing
Crowley Maritime Corporation - Jacksonville, FL 32225
Overview: Who We Are: As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do. By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration. To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us. Work Arrangement: Why Join Crowley: Responsibilities: What You'll Do: Responsible for overseeing, planning and directing the functions of the Customer Operations department including the booking and documentation functions of import and export cargo for foreign and domestic trade lanes. Key Responsibilities: Develop and recommend refinements in procedures and work processes to maximize efficiency and productivity while providing an optimal level of service to customers. Interact directly with customers and internal personnel to resolve problems and maintains effective communication to ensure needs are met. Oversee communication with appropriate government agencies assuring compliance with governing regulations. Act as a liaison between Company and U.S. Customs offices in matters related to customer operations. Establish department metrics, KPI’s and the implementation of customer operations training. Qualifications: Education & Credentials: Bachelor's degree in business, transportation or related field; or a combination of post- high school and equal experience may be substituted for education. Experience: 5+ years of international transportation experience; with 3 - 5 years’ experience in a supervisory or management position. Technical Skills: Proficient in Microsoft Office products, including Word, Outlook and Excel. Other: Bilingual (English/Spanish). What We Offer? We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely. Our Total Rewards include: Competitive pay with recognition programs Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays Leave and family support: parental leave and sick leave Learning and growth: access to training and development for continuous skill development Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts At Crowley, we invest in you—your success, your health, and your future.
Posted 1 week
Analyst, Pricing
Crowley Maritime Corporation - Jacksonville, FL 32225
Overview: Who We Are: As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do. By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration. To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us. Work Arrangement: Why Join Crowley: Responsibilities: What You'll Do: Responsible for overseeing, planning and directing the functions of the Customer Operations department including the booking and documentation functions of import and export cargo for foreign and domestic trade lanes. Key Responsibilities: Develop and recommend refinements in procedures and work processes to maximize efficiency and productivity while providing an optimal level of service to customers. Interact directly with customers and internal personnel to resolve problems and maintains effective communication to ensure needs are met. Oversee communication with appropriate government agencies assuring compliance with governing regulations. Act as a liaison between Company and U.S. Customs offices in matters related to customer operations. Establish department metrics, KPI’s and the implementation of customer operations training. Qualifications: Education & Credentials: Bachelor's degree in business, transportation or related field; or a combination of post- high school and equal experience may be substituted for education. Experience: 5+ years of international transportation experience; with 3 - 5 years’ experience in a supervisory or management position. Technical Skills: Proficient in Microsoft Office products, including Word, Outlook and Excel. Other: Bilingual (English/Spanish). What We Offer? We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely. Our Total Rewards include: Competitive pay with recognition programs Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays Leave and family support: parental leave and sick leave Learning and growth: access to training and development for continuous skill development Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts At Crowley, we invest in you—your success, your health, and your future.
Posted 1 week
Security Operations Manager
The Scarlett Group - Jacksonville, FL 32207
Security Operations Manager Must be local to Jacksonville area Job Overview: The Security Operations Manager is the senior technical leader and final escalation point for security events across Scarlett's managed clients. This is a hands-on leadership role. The Manager leads day-to-day delivery of managed security services while remaining directly involved in detection, investigation, and incident response. The position sits between security strategy, owned by the vCISO, and execution, carried out by the SOC team. The Manager is accountable for the security posture and incident outcomes our clients experience. The role is outcome-driven, focused on reducing client risk, improving response times, and being the dependable last line of decision-making when a security event escalates. Responsibilities & Duties: Security Leadership and Escalation Serve as the final escalation point for security alerts and incidents across all managed clients. Lead and develop the Security Operations team with direct, hands-on coaching and clear accountability. Establish roles, expectations, KPIs, and escalation paths for the SOC team. Own queue health across all managed clients, including alert volume, aging, assignment, and first-line escalation. Delegate day-to-day queue work to SOC team members while retaining accountability for the outcome. Work the security queue directly when volume exceeds team capacity or when SOC team members are on PTO, out, or otherwise unavailable. This is a working leadership role and queue coverage is an expected part of it, not an exception. SOC and Incident Response Oversee daily SOC operations, including monitoring, alert triage, and response. Lead containment, eradication, and recovery during security incidents, and own post-incident root cause analysis and documentation. Engage Advanced Services for deep forensic analysis when an incident requires it. Improve detection logic, alert quality, and response workflows on an ongoing basis. Manage MDR and SIEM partner relationships and hold them to service expectations. Client Security Accountability Own the security outcomes managed clients experience: detection quality, response speed, containment, and client confidence. Serve as the senior technical voice in client-facing security conversations covering incidents, posture, reporting, and remediation. Partner with the vCISO and account teams to align operations with client roadmaps and compliance requirements. Operational Excellence Develop and maintain runbooks, playbooks, and standard operating procedures. Track performance against response times, detection accuracy, and SLA adherence, and act on trends to reduce noise and improve efficiency. Partner with Advanced Services on detection engineering, automation, and tooling, including EDR/XDR, log and SIEM ingestion, identity protection, and email security, rather than maintaining a separate engineering function. Cross-Functional Collaboration Coordinate security-related work with Support, NOC, and Professional Services. Ensure clean escalation and resolution across operational teams. Contribute to company-wide automation, AI, and service delivery initiatives. Other To support onboarding, training, and team integration, employees in this position are expected to work onsite during their first 90 days of employment unless the position is specifically designated as fully remote. Following successful completion of the introductory period, employees may participate in the Company's flexible work arrangements in accordance with business needs, role requirements, manager discretion, and Company policy. Other duties as assigned. Qualifications: Experience 4 to 6 years in cybersecurity or security operations, including direct experience triaging alerts and responding to security incidents. 2 or more years in a leadership role, formal or informal, including mentoring or directing other analysts. MSP, MSSP, or multi-client environment strongly preferred. Technical Expertise Strong working knowledge of endpoint detection and response (EDR/XDR), SIEM and log management, identity and access management (Entra, Conditional Access), and email security. Comfort serving as the final technical decision-maker under pressure during active incidents. Familiarity with security frameworks (NIST, CIS, ISO) and compliance-driven environments. CMMC and NIST 800-171 experience is a plus. Leadership Skills Strong coaching, team development, and performance management capabilities. Excellent communication, including translating technical issues for business stakeholders. Sound problem-solving and decision-making under pressure. Education and Certifications Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field, or equivalent experience. Preferred: Security+, CySA+, GCIH, or equivalent. CISSP, GCFA, or other advanced certifications are a plus but not expected. Environmental and Physical Requirements: The work environment for this position is a standard office setting. The employee is regularly required to sit, stand, walk, and use hands to operate a computer and other office equipment. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What Success Looks Like Incidents are resolved at this level without routinely reaching the vCISO or executive leadership. Alerts are high quality, actionable, and efficiently resolved. Incident response is fast, structured, and well communicated. The team is engaged, growing, and aligned to outcomes. Clients trust Scarlett with their security and stay because of it. Compensation Base salary range: $80,000 to $95,000 annually, dependent on incident response experience, leadership experience, and certifications. Salaried and exempt. On-call participation and after-hours incident work are compensated within base salary rather than through hourly or overtime pay. Eligible for standard company benefits and any applicable performance incentive. Work Environment Hybrid, Jacksonville based. Standard office environment with after-hours coordination during security incidents. Participates in the standing on-call and escalation rotation alongside SOC team members. Serves as backstop on-call coverage when the rotation cannot be filled, including PTO, holidays, unplanned absences, and periods of elevated alert or incident volume. Availability outside standard hours is expected during active incidents and coverage gaps. The role is exempt and compensated on outcomes rather than hours.
Posted 1 week
Pharmacy Operations Manager
Walgreens - Saint Augustine, FL 32080
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician. Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions. Under the supervision of a pharmacist, supervising pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations and business ethics. Responsible for the selection, scheduling, and development of pharmacy technician personnel. Leads training, coaching, and performance management of pharmacy technicians. Makes decisions regarding performance management including discipline and termination. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers’ requests in a timely manner and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices. Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services. Operations Responsible for assisting pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law. Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow. At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies. Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies. Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation. Accountable for completion of non-clinical patient calls. Drives new technology/ process roll out, champions change and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place. Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met. Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. Communicates prescription errors to the accountable pharmacist, and adheres to Company policies and procedures in relation to pharmacy errors and the Continuous Quality Improvement Program. Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audit. Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer service. Manages Community Outreach Portal and coordinates and, at the direction of the Pharmacy Manager, assigns pharmacists to off-site immunization clinics and community events. Builds and sustains relationships with retail partnerships. People & Performance Management Leads performance management of technicians including making decisions and recommendations regarding discipline and termination. Follows constructive discipline policy to discipline, suspend, terminate or effectively recommend the same. Uses constructive discipline policy to ensure pharmacy technicians are compliant with state and federal laws. Holds technician accountable for attendance and timeliness. Maintains and improves performance of pharmacy through team member engagement and action planning. Accountable for technician hiring, on-boarding, training, and scheduling. Monitors and holds pharmacy technicians accountable for timely training completion. Follows established policies and procedures set by the company for scheduling and training. Accountable for identifying gaps in pharmacy operations knowledge among team members and supporting those team members in their training, either through hands-on training or assignment of learning modules. Assists Pharmacy Manager in monitoring that all pharmacy and team member licensures, registrations and certifications are active and in good standing/ compliant with all regulatory and legal requirements. Leverages Walgreens resources such as Walgreens Online Verification System to assist in documenting licensure status. Ensures proper procedures are followed for selection, recruitment, record retention, and training as required by Company policy and local, state and federal laws. Training & Personal Development Maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Maintains and enhances current knowledge and skills related to pharmacy and healthcare. Obtains necessary certifications, education credits and training such as LTMP e-modules as required by the Company. Follows performance improvement plans offered by Pharmacy Manager. Seeks professional development by monitoring one’s own performance, solicits for constructive feedback, and leverages Healthcare Supervisor as mentor and coach. Communication Communicates with pharmacy team, relaying messages from the support center or other key emails as required. Participates in key store/pharmacy meetings, including 5-minute meetings and weekly check-ins with the Store Manager Basic Qualifications High School Diploma, GED, or equivalent. PTCB certification (except in Puerto Rico). Has one year of work experience as a pharmacy technician in a retail or hospital setting. Must be fluent in reading, writing, and speaking English (except in Puerto Rico). Requires willingness to work flexible schedule, including evening and weekend hours. Preferred Qualifications Previous people management/ leadership experience. Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation. We will consider employment of qualified applicants with arrest and conviction records. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $22.50 per hour - $31.00 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: Hourly Benefits Health, dental and vision* Prescription coverage Retirement Savings Plan (401(k)) Employee discount Work & life resources Career development programs *with a 30-hour work week
Posted 1 week
Practice Manager of Operations
Heartland Dental - Jacksonville, FL 32222
Practice Manager of Operations Oakleaf Family Dentistry in Jacksonville, Florida is looking for a Practice Manager of Operations to join our team. Dental experience is required Why Heartland Dental? Heartland Dental believes that to provide exceptional lifetime care for our patients, we must hire and grow leaders who will support the business needs of each supported dental office and foster a strong team building culture. As a Practice Manager of Operations, you’ll work in an environment that encourages learning, team cohesion, and puts patients first. As a Practice Manager of Operations, you’ll be a valued business partner to the Doctor. This hard-working and motivated leader will help guide and support our team as they provide the best patient care to the community. At Heartland Dental, our goal is to hire and grow leaders who will support the business needs of each supported dental office and foster a strong culture of camaraderie and support. This is where patients come first, and continuous learning is encouraged! More about the role Strive towards mastery of role by prioritizing and completing all PMO Training needed to develop technical, commitment and leadership skills Develop and pursue annual top 10 business goals and 16 personal development goals (5 technical, 5 commitment, 6 personality) Ensure goals and priorities of Doctors and teams are achieved through servant leadership Bell Leadership Training every 18-24 months Support the Doctor Led, Hygiene Driven, Operations focus philosophy through synergy meetings monthly, team meetings weekly, and strong morning huddles Focus and prioritize efforts of team to support Doctor achieving their Top 10 Professional goals Create alignment with doctor through daily one on ones, morning huddles and weekly touch points discussing communication, connection and support needed Commit to serving as a business partner for the Doctor collaborating and developing quarterly and annual financial goals Help Doctor prioritize, plan and block schedule for CE through Doctor Education and Leadership programs Understand the benefits and metrics of DMP and help Doctor to monitor progress Identify and support future team growth by selecting candidates (BA, DA, Hygienists) that are an 80% match for both the position and the practice Partner with Doctors to identify skills needed for open positions and proper selection team within the practice Successfully onboard new team members through partnerships with recruiting and support office Support team members to prioritize and plan their training through Core Essentials and beyond for growth in their roles What You’ll Gain Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO (paid time off) Continuing education to provide you the opportunity to develop your full potential and be a true business partner to our supported Doctors Access to an expansive network of mentors and networking opportunities Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver exceptional patient care Minimum Qualifications Associate’s or Bachelor's degree or 3 - 5 years’ leadership experience (in a professional office, hospitality, retail, banking, medical, etc.) Experience working in a fast-paced and customer-centric environment Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies Excellent communication, leadership, coaching, and conflict resolution skills Trustworthy; maintain patient confidentially and team ethics Preferred Experience 1+ years of experience in a dental or medical setting 1+ years of experience with insurance billing and accounts receivable Dentrix or other dental software experience Physical Requirements: Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at times Availability to attend virtual training sessions (or in-person once conditions allow) periodically throughout the year (some travel will eventually be involved) As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in the state of FL & TN. Who is Heartland Dental? As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to its more than 2,300 supported doctors in 38 states and over 1,400 supported offices. Each Heartland Dental supported office is unique to the community and the patients they serve. Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies. With the largest network of doctors, we are founded by a doctor for doctors with a mission to support dentists and their teams as they deliver the highest quality dental care and experiences to the communities they serve while providing exceptional careers and creating value for our stakeholders. At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.