Job Results
Financial Services
Posted 3 weeks
Support Technician, Position Control
Duval County Public Schools - Jacksonville, FL 32207
Job Summary Provides administrative support work in assisting district administrators in planning, coordinating, monitoring, and facilitating administrative actions and processes. Additional Duties required: This position will be responsible for creating and maintaining all changes for existing and new organizational structures. This position will be required to perform regular testing of system (SAP) updates and changes. This position will process Division and Spring Budgets for each fiscal year. This position will coordinate with other departments to ensure positions are properly maintained. This position will maintain job codes by changing the job code as required and creating new job codes. This position is responsible for developing, analyzing, and updating reports which include, but are not limited to - TBD, Payroll Suspense, Queries, Surplus, Correct Vacancies. This position will process Summer School Positions (SSF’s) and Position Change Forms (PCF’s) for full time, part time, and multiple assignments. This position will work with other HR staff to provide support and educate users on Position Control related items. This position will assist HR Administration in understanding budgeted items throughout the year. This position will conduct research on various issues received from other departments upon request. The work hours will be 7:30 am – 4:30 pm. Essential Functions 1. Researches and compiles data, and prepares reports and correspondence. 2. Organizes and tracks the status of legislation, application or case record processing, responding to complaints, and/or resolving work related problems. 3. Recommends, coordinates, and implements administrative practices and procedures to facilitate work processes and accomplish unit activities. 4. Interprets laws, rules, regulations, policies, for the purpose of answering inquiries, resolving complaints, or to resolve work related problems. 5. Prepares correspondence relating to administrative activities for the purpose of presenting information, or resolving complaints or work related problems. 6. Maintains administrative records and files. 7. Attends meetings to provide or clarify information, facilitate processes, or resolve problems. 8. Performs other duties as assigned. Probation: Six (6) months Qualifications Open requirements: Four (4) year combination of education, training, and experience in administrative work or related area. Promotional requirements: NA Licensing: Depending upon assignment, a valid Florida Driver’s License may be required prior to appointment and must be maintained during employment in this class. Knowledge, Skills, and Abilities Knowledge of administrative practices, methods, and procedures relating to administrative support areas Knowledge of research and statistical methods and techniques Strong word processing, spreadsheet, database, diagramming, and/or presentation software skills Strong oral, written, and interpersonal communication skills Strong data research, compilation, analysis, and presentation skills Strong calculator, personal computer, fax, and office equipment operation skills Ability to resolve work related problems or complaints Ability to use judgment in search for solutions or improvement to work processes Ability to coordinate work activities Ability to research and compile data, prepare written reports and correspondence Ability to interpret laws, rules, and regulations Ability to operate standard office equipment such as personal computers, copiers, fax machines, and related equipment Ability to read, understand, and apply job-related rules, policies and procedures Ability to prepare reports
Posted 3 weeks
Data Entry Clerk External Exam Date 05.08.26
Duval County Public Schools - Jacksonville, FL 32207
THIS POSITION IS NOT A REMOTE/HYBRID POSITION Job Summary Clerical work preparing data and operating a computer work-station. Inputs data into, or receives data from, a computer at remote location. Assembles, verifies and/or keys information from a variety of source documents into computer accepted formats and performs clerical related assignments such as filing and typing. Works closely with various offices to verify data being submitted and to furnish information when requested. This class lies above that of Office Assistant, Clerk I, Clerk Typist, and/or Administrative Clerk II and below that of Middle School Secretary and/or High School Secretary. Essential Functions 1. Assembles and organizes data for input into system. 2. Types or keys information into the system through the use of a computer work station or related equipment. 3. Files material by alphabetical or numerical sequence. 4. Reads computer printed error lists and finds data entry documents for corrections. 5. Works closely with personnel in various offices which are submitting data input material. 6. Answers inquiries either in person or over the telephone regarding data which is being or has been recorded. 7. Assists in the training of new clerks. 8. Performs other duties as assigned. Probation: Six (6) months Qualifications Open Requirements: Ability to read, write, speak and understand English. An eighteen (18) month combination of education and clerical experience that includes the operation of data-entry equipment and/or a personal computer on a regular basis. Satisfactory completion of a three (3) semester-hour post-high school or college-level data entry and/or computer operations-related course may substitute for six months of required experience. Must be able to type 20 correct words per minute. Promotional Requirements: All permanent employees who have satisfactorily served for one (1) year in the class or classes of Office Assistant*, Clerk I, Clerk Typist and/or Administrative Clerk II* and who meet the open requirements may apply. Must be able to type 20 correct words per minute. Licensing: NA Knowledge, Skills, and Abilities Knowledge of alphabetical and numerical filing procedures Knowledge of and skill in the operation of a computer work-station or similar data entry device Strong oral, written, and interpersonal communication skills Strong word processing, spreadsheet, and database software skills Strong organizational skills Strong time management skills Strong mathematical skills in addition, subtraction, multiplication, and division Ability to learn new procedures and to work independently with little supervision Ability to recognize and honor confidential information Ability to learn to operate standard office machines Ability to establish and maintain satisfactory working relationships with various individuals Ability to read, understand and apply job-related materials, information, policies, and procedures
Posted 3 weeks
Commercial Banking Specialist
Ameris Bank - Jacksonville, FL
Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app. Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate. Job Summary The Commercial Banking Specialist provides administrative support for commercial banking activities to facilitate efficient operations and communication. The position provides customer service to customers and demonstrates the Ameris Vision, Purpose, Expectations and Values. Performs other projects and duties as assigned. Essential Functions, Duties and Responsibilities Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities. Maintains electronic records and prepares transactions in Customer Relationship Management software. Thoroughly collects customer and prospect financials which may include loan applications, tax returns, income statements, bank statements and other relevant data. Monitors reports to identify maturing and delinquent accounts; initiates renewal processes and assists with collections. Maintains records and obtains documentation in compliance with internal controls, operational procedures, and risk management policies. Drafts letters and agreements. Maintains knowledge of banking products, programs, services, and promotions. Facilitates loan approval processes; prepares documents for the Officer Loan Committee. Provides prompt, professional customer service to customers and prospective customers utilizing proper etiquette in all communications. Researches and answers customer inquiries and fulfills service requests. Works to understand the root causes of complex customer service issues. Identifies and implements resolutions. Provides assistance and training to team members. Required Knowledge, Skills and Competencies Computer and Microsoft Office proficiency. Thorough knowledge of banking policies, procedures, products and services. Able to effectively and persuasively express self, using language and grammar in a professional manner. Able to plan, schedule and organize professional schedule to achieve goals within or ahead of established time frames. Able to provide a high level of interactive service to others, building relationships and addressing identified needs. Demonstrates commitment to quality customer service and ability to meet or exceed service goals. Able to analyze and record detailed information. Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations considering overall risk and short-term and long-term impact. Industry and Work Experience 3 or more years of experience as a Commercial Banking Specialist or equivalent position. Banking compliance or risk management experience preferred. Academic Bachelor’s degree preferred or equivalent education and related training or experience required. Benefits Available to Employees: Ameris Bank provides a comprehensive employee benefit package to all eligible employees. Medical, Dental and Vision Insurance Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment Life Insurance provided at no additional cost to employees Accidental Death & Dismemberment Coverage Long-Term Disability Coverage Paid Sick and Vacation Leave 11 Holidays Volunteer/Service Day Employee Stock Purchase Plan 401(k) Retirement Plan Ameris Bank matches 50% of your first 8% of contributions to the plan Flexible Spending Accounts Health Savings Account Health Reimbursement Arrangement Supplemental Life & Other Insurance Plans Identity Theft Protection Pet Insurance Legal Insurance Employee Assistance Program Employee Advocacy Program Tickets at Work (Entertainment discounts for Ameris Bank Employees) AT&T Employee Discount Wellness Discounts for Medical Premiums and Other Rewards Employee Referral Incentive Education Assistance Employee Resource Groups Banking Advantages for Employees: In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services. Free Interest Checking Free Safe Deposit Box Free Money Orders, Travelers’ Checks and Cashier Checks Discount on Mortgage Origination Fee Free Online Banking and Free Unlimited Online Bill Payment Employee Banking Perks Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Posted 3 weeks
Branch Manager Jacksonville North
JPMorganChase - Jacksonville, FL
JOB DESCRIPTION At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Manager in a Chase Branch, you will be at the forefront of delivering attentive and friendly service, creating a welcoming environment that puts employees and clients first. You will lead and manage all aspects of the branch including growing deposits and investments, operations, and coaching the team for success. You will represent our brand and culture with the utmost hospitality, delivering the latest banking solutions and cutting-edge financial technology, as well as collaborating with our team of experts to help with specialized financial needs for clients. Job responsibilities Be a motivating force for the branch team by sharing a clear vision and embodying our company’s culture and values of Service, Heart, Curiosity, Courage, and Excellence. Deliver on the goals of the branch by leveraging the Branch Scorecard to identify strategies to successfully grow deposits and investments. Prioritize understanding and meeting the needs of our clients to build lasting relationships and trust. Build and cultivate a high-performing team through coaching, feedback, and celebrating successes to boost morale and motivation. Encourage ongoing learning and development within the team to keep skills sharp and stay ahead in the industry. Forge meaningful relationships with local businesses to strengthen our branch presence and actively engage with the community. Ensure a strong risk and control environment by using sound judgment, acting with integrity, and protecting our company and clients, following policies and procedures. Required qualifications, capabilities, and skills You have a passion for creating exceptional experiences and a knack for setting the tone in the branch, ensuring every client feels valued and every team member is part of a dynamic and engaging culture. You have outstanding leadership skills that shine through your proven track record of coaching and empowering employees, helping them achieve remarkable results and grow in their roles. You are a master of multitasking, excelling at organizing and managing competing priorities in the branch, always with an eye on developing plans for growth and success. You thrive in a fast-paced, changing environment, using your strong decision-making skills to navigate challenges and lead the team confidently. You are experienced in creating and maintaining a strong risk and control environment, you demonstrate a steadfast commitment to operational integrity and adherence to policies. You have a strong desire and ability to influence, educate, and connect your team, partners, and clients with technology, making it accessible and exciting for everyone involved. You have 2+ years of management, Retail Banking, or equivalent Chase leadership experience. You have a high school degree, GED, or foreign equivalent. You have the ability to work branch hours including weekends and evenings. Preferred qualifications, capabilities, and skills You have a college degree or military equivalent. Training and Travel Requirement You’ll successfully complete our Branch Manager Training Program before being considered for placement as a Branch Manager. You’ll need to be able to travel as required for in-person training and meetings; some travel may be out-of-state. Dodd Frank and Safe Act: This position is subject to the Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. As such, an employment offer for this position is contingent on JPMC's review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to a determination by JPMC that you demonstrate financial responsibility, good character, and general fitness for the position. Note that any felony conviction within the last seven years will disqualify you from consideration for this position. Your continued employment in this position would be contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements. In addition, this position requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. As such, upon active employment with JPMorganChase, you will be required to either register on NMLS, or to update your existing registration as necessary to grant access to and reflect your employment with JPMorganChase. Your continued employment in this position with JPMorganChase is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter. Any information obtained during the registration, update, and renewal processes or through NMLS notifications may impact your employment with the firm. Any of the completed information you provide during the Chase on-line application process may be transferred, on your behalf, to NMLS by JPMorganChase. Please carefully review the information you provide to Chase for accuracy and consistency and with any current NMLS record, if applicable, before submitting. Further information about NMLS and registration requirements of registration can be found at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default.aspx ABOUT US Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans ABOUT THE TEAM Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Our Consumer Banking group helps customers manage their money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.
Posted 3 weeks
Client Executive, AVP
Citi - Jacksonville, FL
Job Req Id: 26955359 Location(s): Jacksonville, Florida, United States Job Type: Hybrid Posted: Apr. 21, 2026 Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Issuer Services business delivers bespoke capital market transaction services to a wide variety of clients including banks, corporations, lawyers and governments around the world. Specific transaction services are delivered in connection with Corporate Debt, Structured Finance, M&A, Project Finance, Restructuring and Depositary Receipts. Issuer Services is a global business with offices located in the U.S., Mexico, Brazil, UK, Ireland, Germany, Dubai, Korea, Hong Kong, India and Singapore. This position is available within the Issuer Services – Agency and Trust (“A&T”) business located in Jacksonville, FL. In this role you will be responsible for managing various workstreams within the Client Services team, including directing new account implementations, investments, and managing relationships with internal and external partners to ensure seamless and efficient product delivery. A key objective of the role is to engage in process development for future state solutions and automation to provide a best-in-class client experience. The role will have a focus on developing sales and service distribution data, account and investment systems, data management, and processing support of new client implementations. RESPONSIBILITIES: This Client Executive role supports the daily functionality and process flow development within the account and investment scope, agreeing to and tracking business priorities, and incorporating regulatory and compliance requirements. Sales/service distribution data optimization: Data (internal/external) acquisition and mining for enhanced prospecting, wallet acquisition and service experience. Account and Investment Activity Support: Handling increased volume in new account capabilities and managing existing account and investment activities. Data Management and Reconciliation: Performing regular updates to product system records and ensuring accurate reconciliation with core systems, especially for critical strategic wins and sustained volume increases. Developing and providing ongoing resources to facilitate workflow changes and seamless integration with new Issuer systems and emerging bank platforms and serves as product implementation ambassador within user community. Ensure processes remain aligned to the product vision, business priorities and corresponding roadmap to delivery. Works in close co-ordination with Technology, Business Managers and other stakeholders to fulfill the delivery objectives. Partners with senior team members and leaders and a widely distributed global user community to define and implement solutions. Liaise with Sales and Transaction Management team to execute delivery of service across Agency and Trust products and client transactions. Interacts with business managers and technology to understand their long-term vision, discuss industry trends, and incorporate them into the solutions strategy. Focuses on controls and governance, including supporting the business on internal and external audit responses and assisting compliance teams with consent orders and correct action plans. Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Assist with enabling AI to bring faster insights to decision makers, creating efficiency in operational processes, enabling Sales and Management with intelligence and opportunities backed by data. QUALIFICATIONS: Minimum 4-8 years of experience in the financial industry, in a position with a client facing team. Basic knowledge of Agency & Trust products. Detail oriented, intellectual curiosity, analytical and conceptual thinker with strong organizational skills Proactively seeks and develops enhancements based on future state mindset Ability to build networks and relationships internally and externally Comfortable with performing data investigations that require a high degree of accuracy with tight timescales Ability to structure and break down problems, develop solutions, and drive to results Ability to collaborate and clearly communicate with team members of an organization Experience supporting large cross functional initiatives Generation of reports and presentations for management Strong interpersonal skills related to client interaction, and internal team interactions Proficient with Excel, Word, PowerPoint and general computer skills Experience with utilizing account management systems, and other internal management systems/policies Strong written and verbal communication skills Excellent work ethic, self-motivated EDUCATION: Bachelor’s / University Degree required. - Job Family Group: Institutional Sales - Job Family: Investor Sales - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $79,120.00 - $118,680.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: May 03, 2026 - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
Posted 3 weeks
Compliance Specialist
ABC Legal Services - Jacksonville, FL
About ABC Legal Services: ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach. Job Overview: The Compliance Specialist supports Process Server contractors as a part of the Process Server Development team. This role reviews service events submitted by process servers to ensure compliance with court and customer requirements and ABC's guidelines and expectations. This role also investigates complaints and contested serves. This position is remote but located in Florida. Key Responsibilities: Review service events for compliance with ABC, court, and customer requirements Provide education and instruction to process servers regarding service requirements Investigate service complaints Create service complaint investigation reports Update and analyze process server review records Perform DCA required audits of process server logbooks Audit process server service event histories Perform other job-related duties as assigned Qualifications: High school diploma or GED required 6-12 months relevant experience preferred Writing experience in a professional or higher education environment preferred Excellent written communication skills, specifically professional email communication a must Ability to take concise and effective notes Detail oriented and able to learn a large amount of new information in a short amount of time Ability to train and work remotely using Microsoft Teams as a primary mode of communication Experience and proficiency with Microsoft Office We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today! Benefits: Health, Dental, Vision insurance 401(k) with company matching Paid time off 7 Paid company holidays 4 Floating holidays per-year Life Insurance and AD&D Insurance Long Term Disability Health Care Reimbursement Flexible Spending Account Dependent Care Flexible Spending Account EAP (Employee Assistance Program) Pet Insurance Pay: $15.00 to $15.00 per hour Schedule: Full-time, Monday through Friday
Posted 3 weeks
Commercial Banking Specialist
Ameris Bank - Jacksonville, FL
Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app. Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate. Job Summary The Commercial Banking Specialist provides administrative support for commercial banking activities to facilitate efficient operations and communication. The position provides customer service to customers and demonstrates the Ameris Vision, Purpose, Expectations and Values. Performs other projects and duties as assigned. Essential Functions, Duties and Responsibilities Strictly adheres to Bank Secrecy Act requirements and applies organizational policies and procedures in all activities. Maintains electronic records and prepares transactions in Customer Relationship Management software. Thoroughly collects customer and prospect financials which may include loan applications, tax returns, income statements, bank statements and other relevant data. Monitors reports to identify maturing and delinquent accounts; initiates renewal processes and assists with collections. Maintains records and obtains documentation in compliance with internal controls, operational procedures, and risk management policies. Drafts letters and agreements. Maintains knowledge of banking products, programs, services, and promotions. Facilitates loan approval processes; prepares documents for the Officer Loan Committee. Provides prompt, professional customer service to customers and prospective customers utilizing proper etiquette in all communications. Researches and answers customer inquiries and fulfills service requests. Works to understand the root causes of complex customer service issues. Identifies and implements resolutions. Provides assistance and training to team members. Required Knowledge, Skills and Competencies Computer and Microsoft Office proficiency. Thorough knowledge of banking policies, procedures, products and services. Able to effectively and persuasively express self, using language and grammar in a professional manner. Able to plan, schedule and organize professional schedule to achieve goals within or ahead of established time frames. Able to provide a high level of interactive service to others, building relationships and addressing identified needs. Demonstrates commitment to quality customer service and ability to meet or exceed service goals. Able to analyze and record detailed information. Able to research, analyze, identify viable options, draw sound conclusions, present findings and make thoughtful recommendations considering overall risk and short-term and long-term impact. Industry and Work Experience 3 or more years of experience as a Commercial Banking Specialist or equivalent position. Banking compliance or risk management experience preferred. Academic Bachelor’s degree preferred or equivalent education and related training or experience required. Benefits Available to Employees: Ameris Bank provides a comprehensive employee benefit package to all eligible employees. Medical, Dental and Vision Insurance Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment Life Insurance provided at no additional cost to employees Accidental Death & Dismemberment Coverage Long-Term Disability Coverage Paid Sick and Vacation Leave 11 Holidays Volunteer/Service Day Employee Stock Purchase Plan 401(k) Retirement Plan Ameris Bank matches 50% of your first 8% of contributions to the plan Flexible Spending Accounts Health Savings Account Health Reimbursement Arrangement Supplemental Life & Other Insurance Plans Identity Theft Protection Pet Insurance Legal Insurance Employee Assistance Program Employee Advocacy Program Tickets at Work (Entertainment discounts for Ameris Bank Employees) AT&T Employee Discount Wellness Discounts for Medical Premiums and Other Rewards Employee Referral Incentive Education Assistance Employee Resource Groups Banking Advantages for Employees: In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services. Free Interest Checking Free Safe Deposit Box Free Money Orders, Travelers’ Checks and Cashier Checks Discount on Mortgage Origination Fee Free Online Banking and Free Unlimited Online Bill Payment Employee Banking Perks Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Posted 3 weeks
Fraud Investigator
Nymbus, Inc. - Jacksonville, FL
Nymbus (https://nymbus.com/) is a high growth fintech company that enables financial institutions to transform their capabilities and drive value in today's digital finance world. At Nymbus, we believe when you set off on the path to innovation you should feel excitement and confidence, not fear and dread. With Nymbus we are bringing delight back into the banking process. We want our partners to be thrilled about the possibilities we are creating together and the lasting impact our collaboration will bring to the industry and consumers. The journey to growth begins with doing something different. And that journey starts with the great people that make Nymbus. Thank you for considering and entrusting Nymbus to be the catalyst that helps take your career through your next chapter. WORK ENVIRONMENT: We are a remote first company. This role, as most of our positions, is remote. You may be required at times to visit client sites or attend meetings at designated locations. POSITION SUMMARY: The Fraud Investigator plays a critical role in protecting the financial assets, operational integrity, and reputation of Nymbus clients by leading advanced investigations into complex and high-impact fraud cases across multiple payment channels and products. This role involves the proactive identification of suspicious patterns and anomalies through the review of transactional data, case alerts, and non-alert-based referrals from both internal and external sources. The Investigator will perform in-depth case analysis, connect cross-channel and cross-client fraud activity, and determine the root cause of fraudulent behavior. They will work directly with clients to present investigative findings, provide recommendations for risk mitigation, and ensure timely resolution of escalated cases. This includes preparing comprehensive reports, tracking key trends, and recommending targeted process enhancements. Collaboration is essential, as the Fraud Investigator partners closely with internal operations teams, external client contacts, and third-party fraud detection platforms to resolve cases efficiently and in compliance with regulatory standards. The role also involves drafting and maintaining investigative procedures, mentoring Fraud Analysts, and contributing to the development of enterprise-wide fraud prevention strategies. The ideal candidate will have proven expertise in fraud investigation, strong pattern-recognition skills, deep knowledge of financial regulations, and the ability to work effectively under pressure in a high-volume, deadline-driven environment. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Include, but are not limited to: Lead end-to-end investigations into complex and high-impact fraud cases, ensuring timely and thorough resolution. Analyze transactional data across multiple sources to identify patterns, trends, and emerging fraud typologies. Develop and maintain detailed fraud reports for clients, highlighting findings, trends, and recommended actions. Collaborate with internal operational and support teams to ensure accurate documentation, escalation, and resolution of fraud incidents. Work with clients to provide investigative updates, final case reports, and recommended preventive measures. Conduct in-depth reviews of customer claims involving Debit card, Credit card, ACH, P2P, Bill Payments, and other payment channels, with a focus on complex and recurring cases. Identify gaps and recommend procedural enhancements to strengthen fraud prevention measures. Draft, update, and maintain fraud investigation procedures and best practices documentation. Serve as a subject matter expert for escalated fraud inquiries from Fraud Analysts and other team members. Track and report investigation metrics for client review. Stay current on industry fraud trends, regulatory changes, and compliance requirements to ensure investigative processes remain effective. Provide training and mentorship to Fraud Analysts on investigative techniques and case handling. QUALIFICATIONS: Associates degree in Business, Criminal Justice, Finance, or a related field preferred. Minimum 5 years of experience in fraud investigation or advanced fraud analysis, preferably in a financial institution or fintech environment. Proven track record managing complex investigations from initiation to resolution. Strong understanding of fraud detection tools and platforms (e.g., Verafin, DataVisor) and the ability to leverage multiple systems for analysis. Fraud certification (CFE, CFCI, or equivalent) strongly preferred. Expertise in identifying patterns, connecting data points, and recognizing emerging fraud trends. Strong understanding of banking operations, payment systems, and relevant regulations. Exceptional written and verbal communication skills, including the ability to prepare and deliver investigation reports to diverse audiences. Proven analytical, research, and problem-solving skills, with a detail-oriented mindset. Ability to work independently on complex assignments while collaborating effectively with cross-functional teams. Proficient in Microsoft Office and Google applications, with strong Excel and data analysis skills. Comfortable navigating multiple systems and applications in a fast-paced, deadline-driven environment. HOURS: Monday – Friday, 8:00 AM – 5:00 PM EST Rotating weekend coverage as scheduled Occasional flexibility may be required for urgent investigations or client needs. SALARY & BENEFITS: $65,000 - $75,000 Annual Salary Annual Cash Bonus and Equity Options commensurate with the role level and experience 100% Remote 401(k) plan Insurance - Health, Dental and Vision Flexible Paid Time Off Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together! Let's Go!
Posted 3 weeks
AI Governance Sr Associate
PwC - Jacksonville, FL
At PwC, our people in audit and assurance focus on providing independent and objective assessments of financial statements, internal controls, and other assurable information enhancing the credibility and reliability of this information with a variety of stakeholders. They evaluate compliance with regulations including assessing governance and risk management processes and related controls. Those in data, analytics and technology solutions at PwC will assist clients in developing solutions that help build trust, drive improvement, and detect, monitor, and predict risk. Your work will involve using advanced analytics, data wrangling technology, and automation tools to leverage data and focus on establishing the right processes and structures to enable our clients to make efficient and effective decisions based on accurate information that is complete and trustworthy. Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Respond effectively to the diverse perspectives, needs, and feelings of others. Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems. Use critical thinking to break down complex concepts. Understand the broader objectives of your project or role and how your work fits into the overall strategy. Develop a deeper understanding of the business context and how it is changing. Use reflection to develop self awareness, enhance strengths and address development areas. Interpret data to inform insights and recommendations. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Audit and Assurance team, you will focus on developing AI governance frameworks that align with industry standards. As a Senior Associate, you will manage projects that assess governance, risk, and control programs while translating complex technical concepts for non-technical stakeholders. This role presents a unique opportunity to influence AI practices and drive impactful change within the organization. Responsibilities - Develop AI governance frameworks that adhere to industry standards - Manage projects focused on governance, risk, and control assessments - Translate complex technical concepts for non-technical audiences - Influence AI practices to drive meaningful organizational change - Collaborate with teams to confirm alignment with governance objectives - Conduct thorough evaluations of risk management strategies - Provide insights to enhance control programs and practices - Facilitate discussions on AI governance with stakeholders What You Must Have - Bachelor's Degree - At least 2 years of experience What Sets You Apart - Bachelor's Degree in Computer Science, Data Processing/Analytics/Science, Statistics, Management Information Systems & Accounting, Finance & Technology, Business Administration/Management, Accounting & Technology, Regulatory Compliance, or Public Policy Analysis preferred - Experience in AI/ML risk management, controls testing, or audit related to AI, analytics, or information systems, governance or compliance roles focused on AI, emerging technology, or digital systems - Experience with model evaluation frameworks and testing protocols - Familiarity with data science and AI lifecycle - Leveraging understanding of technological risks and internal controls - Knowledge of NIST, ISO and other risk management frameworks - Designing AI governance operating models and policies - Translating technical concepts for non-technical stakeholders - Managing projects assessing governance, risk, and control programs - Subject matter knowledge to support thought leadership The salary range for this position is: $72,000 - $184,440. For residents of Washington state the salary range for this position is: $72,000 - $212,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
Posted 3 weeks
Customer Experience Manager
Safariland - Jacksonville, FL
TOGETHER, WE SAVE LIVES Ecommerce Customer Experience Manager The Ecommerce Customer Experience Manager will oversee all customer-facing support channels, ensuring seamless, efficient, and empathetic service that aligns with our brand values. This role involves leading a team responsible for call center operations, email support, website chat, and social media engagements. Additionally, you'll collaborate with operations teams to refine fulfillment policies, enhancing customer satisfaction and loyalty. The ideal candidate is a strategic thinker with a customer-centric mindset, experienced in scaling support systems in a fast-paced ecommerce environment. This is a full-time position reporting to the Director of Ecommerce. Essential Job Functions: • Lead Multichannel Customer Support Operations: Manage and optimize the customer service call center, email support ticketing system, website live chat, and social media responses (including comments and direct messages) to ensure timely, accurate, and personalized resolutions. • Team Management and Development: Recruit, train, and mentor a team of customer service representatives, supervisors, and specialists. Foster a high-performance culture focused on empathy, efficiency, and continuous improvement. • Process Optimization: Develop and implement best practices for handling inquiries, escalations, and complaints across all channels. Utilize data analytics to identify trends and streamline workflows. • Social Media Engagement: Oversee proactive and reactive responses on platforms like Reddit, X, Facebook, Instagram, and Youtube, maintaining brand voice while addressing customer feedback and building community relationships. • Collaboration with Operations: Partner with fulfillment, logistics, and supply chain teams to refine policies on shipping, exchanges, returns, and refunds. Analyze customer feedback to recommend policy adjustments that reduce friction and improve overall experience. • Technology Integration: Evaluate and implement customer service tools (e.g., CRM systems, chatbots, AI-driven analytics) to enhance support efficiency and scalability. • Quality Assurance: Conduct regular audits, mystery shopping, and performance reviews to uphold service standards and compliance with regulations. • Reporting and Insights: Generate reports on customer interactions, identifying opportunities for product improvements, marketing strategies, or operational changes. Required Experience: • Bachelor's degree in Business Administration, Marketing, Communications, or a related field; Master's degree preferred. • 5+ years of experience in customer service management, with at least 3 years in an ecommerce or retail environment. • Proven track record in managing call centers, digital support channels, and social media teams. • Strong knowledge of ecommerce fulfillment processes, including shipping logistics, inventory management, and return policies. • Proficiency in customer service software (e.g., Zendesk, Salesforce, Intercom) and analytics tools (e.g., Google Analytics, Tableau). • Excellent communication, leadership, and problem-solving skills. • Ability to thrive in a data-driven, fast-paced setting with a focus on empathy and customer advocacy. • Experience with KPIs and metrics-driven performance management. Success Metrics & KPIs • Customer Satisfaction Score (CSAT): Target 90%+ satisfaction rating from post-interaction surveys, measured across all channels to ensure consistent positive feedback. • Net Promoter Score (NPS): Aim for 50+ (promoter-heavy), tracking loyalty and likelihood of recommendations based on customer interactions. • First Contact Resolution (FCR): Achieve 80%+ resolution on the first interaction, minimizing escalations and repeat contacts. • Average Response Time: Under 2 minutes for chat and social media DMs; under 24 hours for emails; under 30 seconds for call center answer time. • Average Handle Time (AHT): Maintain 5-7 minutes per call/chat interaction, balancing efficiency with thoroughness. • Resolution Time: Average ticket closure within 48 hours for complex issues, with 95% of simple queries resolved same-day. • Customer Retention Rate: Contribute to 85%+ retention through effective support, measured by repeat purchase rates post-interaction. • Return and Exchange Rate: Reduce to under 5% through policy optimizations and proactive education, tracking improvements in shipping accuracy and fulfillment satisfaction. • Escalation Rate: Keep below 10%, indicating effective frontline resolution and training. • Team Performance Metrics: 95%+ adherence to schedules, low turnover (under 15% annually), and high employee engagement scores. Why work at Safariland? At Safariland our colleagues are some of the best and brightest in the industry and we are seeking new team members who exhibit the diverse competencies that will drive The Safariland Group to even greater success while maintaining our culture of being a great place to work. We believe innovation drives winning performance and we constantly challenge ourselves to be the very best in every aspect of our business. We cultivate a work culture driven by our 4 core values; integrity, curiosity, excellence and empowerment and we want associates to be involved in their work and communities so they can achieve their highest level of wellbeing. That is why Safariland offers a comprehensive suite of benefits to promote health and financial security for eligible employees and their families. Eligible employees are offered: • Medical, dental & vision insurance • 401(k) with company match • Employer paid life insurance and AD&D • Employer paid disability • Wellness program • Adoption assistance • Tuition assistance • Employee assistance program • Work life balance • Paid time off (PTO), sick leave and paid holidays throughout the calendar year (consistent with relevant state law and company policies) The Safariland Group believes in the benefits of a diverse workforce and is committed to equal opportunity and affirmative actions. We pride ourselves on hiring and developing the best people, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law. For those applicants with disabilities, if you require reasonable accommodation in searching for a job opening or submitting an application, please contact us by calling 888-469-6455. All employment decisions are solely based on the applicant's qualifications as they relate to the requirements of the position.