Job Results
Financial Services
Posted 3 weeks
Regional Fleet Specialist
Waste Pro - Jacksonville, FL 32258
SUMMARY OF POSITION: The Regional Fleet Maintenance Specialist position supports the Regional Fleet Team by facilitating Dossier field training, providing inventory management and warranty recovery. ESSENTIAL JOB FUNCTIONS: * Provides Dossier training within the region, ensuring accurate and timely entries by field personnel. * Leads Warranty Recovery procedures to maximize warranty application when available. * Participates in Inventory (asset) Management to include vehicles and part * Provides spot audits of all supplier managed programs in addition to internal auditing. * Provides detailed reporting on productivity, usage, and any additional metrics as assigned by management. * Understanding and the ability to follow safety policies and procedures with WORK ENVIRONMENT: * Shop environment including, but not limited to, machines, tools, heavy equipment, chemicals, solvents, dust and fumes. * Inside facility, outside environment exposed to weather and vibrations from trucks and maintenance facility. * Occasional exposure to extreme weather conditions. Requirements: OTHER JOB RESPONSIBILITIES: * Employees in this job classification must attend and participate in corporation sponsored training courses as assigned. * Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro USA. * Any additional job duties that may be assigned by the Supervisor. QUALIFICATIONS: * High school diploma or G.E.D and a minimum of 6 months of related work experience required. Experience in the waste or trucking industry is preferred. Must have the desire and ability to learn Waste Pro proprietary software application * Computer proficiency- MS Office, Fleet Management software, and other products as assigned. * Ability to multi task and prioritize and plan activities. * Ability and Aptitude to train and teach others. * Estimated travel - up to 50% Additional Details : Waste Pro supports a diverse workforce and is an Equal Opportunity Employer. Waste Pro does not discriminate against individuals based on race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.
Posted 3 weeks
Relationship Specialist I
VyStar Credit Union - Jacksonville, FL 32211
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. * SELECTION PROCESS: As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months. ACCOUNTABILITY STATEMENT The Bilingual Relationship Specialist I responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship building position must be able to describe VyStar Credit Union’s value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals. ESSENTIAL RESPONSIBILITIES Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively. Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs. Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately. Handle personal and business account transactions, open accounts, and process various types of loan applications. Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance. Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes. Support and participate in all Credit Union initiatives and campaigns. Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines. Work with relative independence to accomplish tasks. Exhibit a high degree of integrity, trustworthiness, and professionalism always. Exude a positive and professional attitude with members and partners consistently. Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and escalating more complex concerns. Embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments. Actively lead by example through community service supporting the VyStar brand. Utilize excellent verbal and written communication skills. Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service. Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union’s products and services, resulting in booked sales. Address and overcome objections effectively while educating members about the wide array of offerings available. Perform other duties as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. JOB QUALIFICATIONS EDUCATION High School Diploma/GED is required. Associate’s degree is preferred. EXPERIENCE Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution. Bilingual in Spanish and English is preferred. KNOWLEDGE, SKILLS & ABILITIES Ability to process accurate transactions and requests. Must possess and utilize excellent listening skills, verbal, and written communications skills. Proficient in the use of the Internet and Microsoft Office. Must have an outgoing personality and a strong desire to help people. Must be professional in appearance and attitude. Must be able to handle many tasks in a fast-paced environment. Must possess strong critical thinking and decision-making abilities. Strong communication skills and a genuine passion for sales are essential for success in this role. May stand throughout entire shift in order to assist members or other staff. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. ADDITIONAL JOB DESCRIPTION Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable. Demonstrate you care. Understand Listen empathetically and ask questions. (70%/30%) Counsel Recommend solutions based on your client’s or member’s needs and objectives. Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 3 weeks
Front Desk Team Member
ChenMed - Jacksonville, FL
Location Jacksonville, Florida, United States of America Category Operations Job Id R0048377 We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team. The Care Facilitator is one of a patient’s first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients in to and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient. ESSENTIAL JOB DUTIES/RESPONSIBILITIES: Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients. Conducts lobby checks to ensure organization and cleanliness. Serves as the gatekeeper for PCP and Specialists schedules including, but not limited to ensuring Top 40 patients are scheduled every 13 days. Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedule appointments, respond to emails and generate New Patient packets. Ensures patient contact and emergency contact information is accurately documented in the system. Conducts “love” calls, mails birthday and greeting cards to patients commemorating special events. Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual. Clearly communicates information about ChenMed clinical personnel to patients and other individuals. Verifies patient insurance via phone or website and collects any necessary copays for services. Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary. Escorts patients to exam rooms and ensures their comfort and well-bring prior to leaving. Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients. Reports on hospitalizations including HITS census, ENS Ping, etc. Presents patients with customer service survey during check out and escalates if needed for immediate service recovery. Participates in daily and weekly huddles to provide details on patients. Regulates and monitors aspects of transportation, including: Driver’s lists/patients, medication deliveries, grocery deliveries, driver’s behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients. Other responsibilities may include: Maintains the confidentiality of patients’ personal information and medical records. Reviews patients’ personal and appointment information for completeness and accuracy. Transmits correspondence by mail, email or fax. Performs other duties as assigned and modified at manager’s discretion. KNOWLEDGE, SKILLS AND ABILITIES: Exceptional customer service skills and passion for serving others Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems Knowledge of ChenMed Medical products, services, standards, policies and procedures Skilled in operating phones, personal computers, software and other basic IT systems Ability to communicate with employees, patients and other individuals in a professional and courteous manner Detail-oriented to ensure accuracy of reports and data Outstanding verbal and written communication skills Demonstrated strong listening skills Positive and professional attitude Knowledge of ChenMed Medical products, services, standards, policies and procedures Proficient in Microsoft Office Suite products including Excel, Word and Outlook Ability and willingness to travel locally and regionally up to 10% of the time Spoken and written fluency in English Flexible to work evening, weekends and/or holidays as needed EDUCATION AND EXPERIENCE CRITERIA: High school diploma or equivalent education required Graduation from a nationally accredited Medical Assistant program preferred A minimum of 1 year of work experience in a medical clinic or similar environment required BLS for Healthcare Providers preferred PAY RANGE: $14.3 - $20.42 Hourly The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions. EMPLOYEE BENEFITS https://chenmed.makeityoursource.com/helpful-documents We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. Current employees, if you want to apply to our internal career site, please click HERE #LI-Onsite
Posted 3 weeks
Front Office Associate
Dr. Randolph's Ageless & Wellness Medica - Jacksonville Beach, FL 32250
Fast paced medical office in Jacksonville Beach is seeking a full time Front Office Team Member capable of providing outstanding customer service to our patients. This is an excellent career opportunity for a mature, goal oriented, team player with excellent communication skills. Job Requirements: EMR experience preferred Excellent communication and administrative skills Able to multi-task but still play close attention to detail Team Player with a positive attitude Duties to include but not limited to: Appointment Scheduling Check-In Patients Check-Out Patients Insurance Verification Medical Records Processing Other duties as assigned Financial Duties: * Processing payments * Verifying insurance Setting: * Medical Benefit Conditions: * Waiting period may apply Ergonomic Workspace: * No This Job Is: * A job for which military experienced candidates are encouraged to apply * A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more * A job for which all ages, including older job seekers, are encouraged to apply * Open to applicants who do not have a college diploma Work Remotely * No Job Type: Full-time Pay: $18.00 - $20.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Paid time off * Vision insurance Education: * High school or equivalent (Preferred) Work Location: In person
Posted 3 weeks
Patient Service Representative
Genesis Health Development - Jacksonville, FL 32256
The Patient Service Representative (PSR) provides premium customer service experience to assist patients with their outpatient clinic visits. This position requires direct face to face interactions with patients, visitors, therapists, and other clinical support staff. Hours: Monday-Friday 8am-5pm Location: 10475 Centurion Pkwy N #104, Jacksonville, FL 32256 Compensation: Experience and education may be considered along with internal equity when job offers are extended. Job Responsibilities: Greets patients and visitors upon arrival Exhibits excellent customer service to patients, coworkers, physicians, insurance companies, as a representative of Brooks Rehabilitation. Schedules therapy appointments for patients, to include cancellations and/or rescheduling. Oversees the clinic waitlist, calls patients for appointment confirmations Verification of referrals and/or insurance information, works closely with the CIU for urgent verifications as needed Prepare registration packets for the initial visit Confirm all paperwork and verification information is uploaded properly to the system Confirm valid physician order present prior to scheduling return visits. Order supplies, maintains inventory control, and appropriately stocks clinic Perform light cleaning duties such as wiping walls, counters, tiding up the waiting room, etc. Provides general office support such as filing, copying, and faxing. Creates new medical record projects in the Image Now system upon admission by obtaining all necessary admission forms, insurance information and orders. Generates required daily, weekly, and monthly reports as indicated by management. Serves as the clinic liaison with the Business Office regarding billing issues with active accounts. Prepares and stores accurate end of day summaries and deposit information. Collects patient responsibility payments, provides receipts, prepares revenues for deposit, makes bank deposits according to Policy and closes out/balances day in cash drawer. Checks and responds to work related voicemail and email timely. Logs all referrals and tracking in the Referral Database Participates in performance improvement activities as needed. Exhibits values of the organization. Qualifications: High school diploma or GED. One year customer service experience required, healthcare experience preferred. Medical terminology is a plus Basic understanding of insurance and authorizations. Excellent Verbal and written communication skills including proper telephone etiquette and in person interactions. Able to demonstrate the ability to work effectively in a fast-paced work environment. Ability to handle difficult situations, display empathy, and maintain a positive demeanor in all interactions
Posted 3 weeks
Mgr Freight Claims Plng & Imp
CSX - Jacksonville, FL
Job Summary Responsible for the review and investigation of Freight claims. Works to collect transportation records and other supporting documentation and provides liability recommendations for management and the Commercial team. Leads strategic technology initiatives, enhancements for the department to include metrics and analytics. Primary Activities and Responsibilities Review and analyze claims filed by the customers for various reasons including loss, damage, delays including service interruption, plant shutdowns, etc. to ensure rail carrier regulations, transportation contracts, Association of American Railroads (AAR) freight claims rules, Sarbanes-Oxley (SOX) requirements, and adherence to company practices with regard to risk and liability. Work with customers and claims personnel to resolve claims reconsiderations or rebuttals Communicate with sales and marketing managers on liability issues Manage the auto contractor settlements, collections from responsible parties to ensure proper and timely cash application. Prepare and conduct training sessions on new technology tools and enhancements Provide updates to customers on claims status Gather requirements and lead meetings with business and IT to include troubleshooting exceptions to find proper solution Responsible for Freight Claims technology budget reports Work closely with the CSX Technology department to ensure OE IT budget is appropriately managed based on the work and tools prescribed Responsible for KPI reports, and all Tableau and adhoc reporting Periodically review and update SOPs and training modules for publishing on teamsite Miscellaneous activities and responsibilities as assigned by manager Minimum Qualifications Bachelor's Degree/4-year Degree 1 or more years of experience in Accounting, Finance or Customer Liability Claims Equivalent Minimum Qualifications Associates Degree/2-year Degree 3 or more years of experience in Accounting, Finance or Customer Liability Claims Preferred Qualifications Bachelor's Degree/4-year Degree 3 or more years of experience in Accounting, Finance or Customer Liability Claims 1 or more years of supervisory experience Knowledge and Skills Ability to work under pressure and maintain composure while handling multiple responsibilities Knowledge of liability provisions of transportation contracts and related coverage laws BOBJ, PowerBi, SAP, Salesforce and various systems (i.e., Transportation, Terminal & Yard, Reference Files, Accounting Processes, Revenue and Expenditures, etc.) customer liability claims Ability to solve complex problems Interpret liability rules and regulations on rail carrier customer claim issues Microsoft Office skills Tableau analytics reporting proficiency LEAN certification preferred but not required Oral and written communication skills Negotiation and presentation skills Leadership The CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.
Posted 3 weeks
Claims Resolution Specialist II, Hospital Billing Office, Baptist Metro Square
Baptist Health System, Inc. - Jacksonville, FL 32207
About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Baptist Health is hiring a Claims Resolution Specialist II for our Hospital Billing Team department. This is a full-time days position located at Baptist Metro Square. The ideal candidate must have Claims Resolution experience working in a healthcare setting. Claims Resolution Specialist II, Hospital Billing Office, Job Responsibilities: Resolves each medical claim sent to commercial insurance companies, third party organizations and/or government payers. Analyzes explanation of benefits to insure proper payment to Baptist Health from paying entities. Communicates with third-party representatives as necessary to complete claims processing and /or resolve problem claims. Follows-up daily on post processing activity including but not limited to, rejected billings, adjustments, corrected claims, overpayments, and denied claims. Works all assigned accounts on worklist in order depending on balance and age. Identify and communicate trends in denials to leadership. Requires experience in either HB or PB while working toward competency in all areas of the assigned vertical. Communicates with various departments to resolve any outstanding issues with claim to resolve denials. Possesses up to date knowledge related to CPT codes, ICD/10 codes. Education & Credential Requirements: High school diploma (or higher) Required If you are interested in this Claims Resolution Specialist II position at Baptist Metro Square, please apply now! Primary Location: Metro Square
Posted 3 weeks
Personal Lines Account Manager
Insurance Office of America - Atlantic Beach, FL 32233
Job Description: Title: Personal Lines Account Manager Fully remote for Florida based candidates | Experience: Quoting & Binding Personal Lines Policies Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: ioausa.com/locations About the Role: Responsible for overseeing client service and communication, ensuring excellence in every interaction. Their duties include managing administrative processes for client insurance policies such as renewals, remarkets, invoicing, evidence of insurance, MVRs, and Clue Reports. They also handle proposals, AORs (Agency of Record), cancellations, and policy reviews. Managing incoming correspondence and facilitating effective team communication are vital aspects of the role, including delegating work to Account Associates. Additionally, the Account Manager plays a key role in mentoring and training team members, fostering their professional growth and development. Key Responsibilities: Book of Business Management: Maintain records, review and bind renewals, remarket, quote, and bind additional lines of business. Client Protection: Ensure clients' assets are protected through comprehensive insurance products and eliminate coverage gaps. Underwriter Collaboration: Work with underwriters to find creative solutions for customer needs. Report Monitoring: Track expiration, past due renewals, and A/R reports to ensure timely servicing. Invoicing: Create and distribute client invoicing for new business, renewals, and premium-bearing endorsements; collect outstanding balances. Claims Assistance: Facilitate client claims processes as needed. Performance Monitoring: Ensure productivity, efficiency, quality, and service standards are met; recommend corrective actions when appropriate. Supervisor Communication: Maintain transparent communication with supervisor regarding obstacles and performance expectations; seek and implement performance coaching. Sales Collaboration: Work with commercial sales personnel to develop solutions for mutual clients. Champion IOA core values and demonstrate integrity and leadership. Ideal Candidate Qualifications: 5+ years of industry experience State required active licensing Exceptional customer service and communication skills Strong multi-tasking, organizational, delegation, and decision-making skills High accuracy in handling large work volumes Proficiency in MS Office (Outlook, Word, Excel) High School diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Employee stock plan participation Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $50,000 to $60,000 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Posted 3 weeks
Personal Lines Account Manager
Insurance Office of America - Green Cove Springs, FL 32043
Job Description: Title: Personal Lines Account Manager Fully remote for Florida based candidates | Experience: Quoting & Binding Personal Lines Policies Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: ioausa.com/locations About the Role: Responsible for overseeing client service and communication, ensuring excellence in every interaction. Their duties include managing administrative processes for client insurance policies such as renewals, remarkets, invoicing, evidence of insurance, MVRs, and Clue Reports. They also handle proposals, AORs (Agency of Record), cancellations, and policy reviews. Managing incoming correspondence and facilitating effective team communication are vital aspects of the role, including delegating work to Account Associates. Additionally, the Account Manager plays a key role in mentoring and training team members, fostering their professional growth and development. Key Responsibilities: Book of Business Management: Maintain records, review and bind renewals, remarket, quote, and bind additional lines of business. Client Protection: Ensure clients' assets are protected through comprehensive insurance products and eliminate coverage gaps. Underwriter Collaboration: Work with underwriters to find creative solutions for customer needs. Report Monitoring: Track expiration, past due renewals, and A/R reports to ensure timely servicing. Invoicing: Create and distribute client invoicing for new business, renewals, and premium-bearing endorsements; collect outstanding balances. Claims Assistance: Facilitate client claims processes as needed. Performance Monitoring: Ensure productivity, efficiency, quality, and service standards are met; recommend corrective actions when appropriate. Supervisor Communication: Maintain transparent communication with supervisor regarding obstacles and performance expectations; seek and implement performance coaching. Sales Collaboration: Work with commercial sales personnel to develop solutions for mutual clients. Champion IOA core values and demonstrate integrity and leadership. Ideal Candidate Qualifications: 5+ years of industry experience State required active licensing Exceptional customer service and communication skills Strong multi-tasking, organizational, delegation, and decision-making skills High accuracy in handling large work volumes Proficiency in MS Office (Outlook, Word, Excel) High School diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Employee stock plan participation Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $50,000 to $60,000 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Posted 3 weeks
Personal Lines Account Manager
Insurance Office of America - Jacksonville Beach, FL 32233
Job Description: Title: Personal Lines Account Manager Fully remote for Florida based candidates | Experience: Quoting & Binding Personal Lines Policies Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: ioausa.com/locations About the Role: Responsible for overseeing client service and communication, ensuring excellence in every interaction. Their duties include managing administrative processes for client insurance policies such as renewals, remarkets, invoicing, evidence of insurance, MVRs, and Clue Reports. They also handle proposals, AORs (Agency of Record), cancellations, and policy reviews. Managing incoming correspondence and facilitating effective team communication are vital aspects of the role, including delegating work to Account Associates. Additionally, the Account Manager plays a key role in mentoring and training team members, fostering their professional growth and development. Key Responsibilities: Book of Business Management: Maintain records, review and bind renewals, remarket, quote, and bind additional lines of business. Client Protection: Ensure clients' assets are protected through comprehensive insurance products and eliminate coverage gaps. Underwriter Collaboration: Work with underwriters to find creative solutions for customer needs. Report Monitoring: Track expiration, past due renewals, and A/R reports to ensure timely servicing. Invoicing: Create and distribute client invoicing for new business, renewals, and premium-bearing endorsements; collect outstanding balances. Claims Assistance: Facilitate client claims processes as needed. Performance Monitoring: Ensure productivity, efficiency, quality, and service standards are met; recommend corrective actions when appropriate. Supervisor Communication: Maintain transparent communication with supervisor regarding obstacles and performance expectations; seek and implement performance coaching. Sales Collaboration: Work with commercial sales personnel to develop solutions for mutual clients. Champion IOA core values and demonstrate integrity and leadership. Ideal Candidate Qualifications: 5+ years of industry experience State required active licensing Exceptional customer service and communication skills Strong multi-tasking, organizational, delegation, and decision-making skills High accuracy in handling large work volumes Proficiency in MS Office (Outlook, Word, Excel) High School diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Employee stock plan participation Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $50,000 to $60,000 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.