Job Results
Financial Services
Posted 3 weeks
Analyst Lead, Managed Service
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the role of a Service Manager: The Service Manager is the primary owner of the operational service relationship for assigned clients, accountable for delivering a reliable, well‑governed, and transparent service experience. Acting as the single point of accountability, the Service Manager coordinates across support, engineering, change, and incident teams to manage escalations, ensure SLA adherence, and drive timely issue resolution. This role combines strong client communication, operational oversight, and proactive risk management, using performance data and service reviews to identify improvement opportunities and maintain client trust and confidence. Please note: This is a full-time position with a required hybrid schedule in the location posted. Schedule: Monday - Friday 8:00 am to 6:00 pm with an on-call rotation Onsite: Tuesdays, Wednesdays & Thursdays Current and future sponsorship are not available for this position About the Team: The Service Manager works closely with cross‑functional teams including Incident Management, Engineering, Change, Product, and Client Success to ensure seamless service experience for clients. The team is responsible for overseeing day‑to‑day operational service delivery at FIS managing incidents, risks, service performance, and client communications across complex financial services environments. Together, they act as trusted partners to clients, ensuring service stability, transparency, and continuous improvement. Own the day‑to‑day operational service relationship for assigned clients, serving as the primary point of accountability for service performance, escalations, and client communication. Coordinate across internal support, engineering, incident, and change teams to manage incidents, mitigate risk, and ensure contracted service levels are consistently met. Use service data, trends, and client feedback to drive issue resolution, service improvements, and ongoing operational stability for FIS clients. What You Bring: Experience & Expertise: Experience in Service Delivery, IT Service Management, or client‑facing operational roles, with a strong understanding of incident, problem, change, and SLA management in enterprise environments. Demonstrated ability to manage client escalations, work across cross‑functional technical teams, and communicate effectively at both operational and executive levels. Core Skills: Strong ownership mindset, critical thinking, and the ability to prioritize under pressure. Excellent written and verbal communication skills, with the ability to translate technical issues into clear, business‑focused messaging for clients and stakeholders. Work Expectations: Standard business hours with participation in an on‑call rotation as needed to support major incidents or escalations; occasional after‑hours or weekend work may be required during service events. Limited travel may be required (generally low and client‑dependent). Added Bonus if You Have: Experience working in financial services or enterprise‑scale environments, supporting mission‑critical systems and regulated clients. Familiarity with ServiceNow or similar ITSM platforms, including reporting and performance trend analysis. ITIL certification or exposure to formal IT service management frameworks, change governance, or service improvement initiatives. What we offer you: A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Sr. Product Manager
Aperia - Jacksonville, FL
Summary Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia's clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path. Job Description We are seeking a Principal Product Manager —a senior, highly strategic leader responsible for driving enterprise‑critical product initiatives and shaping our clients long‑term platform direction. In this role, you will leverage deep domain expertise, strong cross‑functional leadership, and the ability to influence decisions at the highest levels of the organization. You will define the product vision for complex, multi‑team capabilities and guide PMs and engineering leaders to deliver scalable, innovative payment solutions. This position is ideal for someone who operates as a thought leader, a strategic problem solver, and a connector across organizational boundaries. T Key Responsibilities Strategic Product Leadership Own the long-term strategy for a major platform capability, cross-product domain, or enterprise-level initiative. Build and champion a clear vision that aligns to our clients multi-year business goals. Identify market shifts, emerging technologies, and regulatory trends to shape proactive product evolution. Develop high-impact business cases to secure executive alignment and investment. Cross-Functional Alignment & Influence Act as a senior partner to Engineering, Architecture, Compliance, Risk, Operations, and Commercial Leadership. Drive alignment across multiple product lines, ensuring cohesive prioritization and technical direction. Present strategy, progress, and recommendations to senior leadership and executive teams. Complex Program Leadership Break down large, ambiguous problem spaces into clear, actionable initiatives for multiple teams. Guide PMs and POs in defining epics, features, goals, and dependencies. Anticipate organizational, technical, regulatory, and operational challenges early and create mitigation strategies. Ensure cross-team delivery success for mission-critical initiatives. Customer, Market & Industry Expertise Deeply understand customer needs, competitive dynamics, partner ecosystems, and payment industry trends. Establish the problem definition and strategic framing for entire product domains. Represent our client externally with partners, clients, and industry groups as a domain expert. Technical & Architectural Leadership Partner with engineering and architecture to define and evolve platform capabilities, integration strategies, and technical roadmaps. Ensure long-term scalability, reliability, and compliance considerations are embedded in product direction. Challenge technical and business assumptions to guide sustainable solutions. Thought Leadership & Mentorship Mentor and coach PMs, Senior PMs, and POs across the organization. Elevate product management standards, tools, and processes. Contribute to product culture, organizational development, and strategic planning. Eligibility Requirements Must be willing to submit to a background investigation and drug test as part of the selection process. This position is not eligible for visa sponsorship. Applicants must have authorization to work in the country without the need for sponsorship. Job Type Full-Time Schedule Monday to Friday Location Jacksonville, FL; Remote Benefits Health insurance Health savings account Dental insurance Vision insurance 401(k) matching Life insurance Paid time off Parental leave Disability insurance Childcare assistance Education reimbursement Fitness membership Volunteer time off This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. Principals only. Recruiters please don't contact this job poster. DO NOT contact us with unsolicited services or offers.
Posted 3 weeks
Core Implementation Consultant
Nymbus, Inc. - Jacksonville, FL
Nymbus (https://nymbus.com/) is a high growth fintech company that enables financial institutions to transform their capabilities and drive value in today's digital finance world. At Nymbus, we believe when you set off on the path to innovation you should feel excitement and confidence, not fear and dread. With Nymbus we are bringing delight back into the banking process. We want our partners to be thrilled about the possibilities we are creating together and the lasting impact our collaboration will bring to the industry and consumers. The journey to growth begins with doing something different. And that journey starts with the great people that make Nymbus. Thank you for considering and entrusting Nymbus to be the catalyst that helps take your career through your next chapter. WORK ENVIRONMENT: We are a remote first company with the exception of a few positions being onsite in our designated locations. The positions which are remote you will need to be able to travel a few times a year. You may be required at times to visit client sites or attend meetings at designated locations with your team members. POSITION SUMMARY: The Core Implementation Consultant will assist with all new client implementations. This includes Digital Launch implementations and full core conversions. This role will require you to work with clients on their business requirements, Mapping Data, Data Conversion, Gap Analysis, Workflow Assessment, Training and Implementation of the Nymbus SmartCore platform, as well as provide surround support and custom configuration to ensure all aspects of the SmartCore functions are easily transitioned. This position serves as the primary point of contact for clients, and has a key role in helping clients quickly resolve their application issues during the client's implementation. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Configure and implement SmartCore Processing functionality. Document client and internal discussions and decisions. Provide consultation to the client during the conversion and implementation process. Provide conversion and implementation support to both internal and external clients utilizing phone, email, and other communication methods as applicable. Support ongoing client operational issues by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action. Communicate progress and any potential problems to management for awareness and/or resolution. Test new features and functionality of the SmartCore product suite. Engage with clients and evaluate readiness for conversion and go-live. Be responsible for pre-conversion remote and on-site client assistance to ensure data integrity, which may include third party interfaces. Analyze and conduct root/cause analysis on incidents during the implementation process. Develop and maintain the tools used to ensure the efficiency and effectiveness of the conversion and implementation process. Must be willing and able to travel as required to support client implementations, on-site engagements, and key project milestones. Perform all other related duties as required or assigned. QUALIFICATIONS: Experience implementing and supporting core banking systems, including full lifecycle core conversions (data mapping, migration, validation, cutover, and post-go-live support). Strong understanding of core system functionality, workflows, and integration points. Deep knowledge of back-office processing procedures, including transaction processing, reconciliation, and exception handling. Strong understanding of deposit and lending products, including account lifecycle, interest calculations, payment processing, and delinquency management. Hands-on experience with ACH and check processing, including file formats, settlement processes, returns, and exception handling. Proficient in file-based processing, including batch workflows, data validation, and troubleshooting inbound/outbound files associated with core systems. Ability to analyze and reconcile data across systems, interpret file layouts, and support integrations. Strong client-facing skills with experience gathering requirements, supporting implementations, and ensuring successful delivery in a fast-paced FinTech environment. Experience leveraging AI tools and technologies to drive efficiencies, enhance processes, and develop innovative solutions as part of implementation and delivery efforts. Working knowledge of Google Suite (Chat, Gmail, Docs, Sheets, etc.) Working knowledge of project management tools such as Smartsheet Strong verbal and written communication skills Effective public presentation skills Diligent Time Management and analytical skills Process and detail oriented SALARY & BENEFITS: $75,000 - $85,000 Annual Salary Annual Cash Bonus and Equity Options commensurate with the role level and experience 100% Remote 401(k) plan Insurance - Health, Dental and Vision Flexible Paid Time Off Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together! Let's Go!
Posted 3 weeks
Caregiver / CNA / PCA – Assisted Living
Allegro Living - Saint Augustine, FL 32080
Allegro Living serves as the parent company of Allegro Management Company and Spring Arbor Management Company, uniting decades of senior living expertise under one trusted name. Formed through the 2025 merger of two well-established brands, Allegro Living is building a premier senior living platform defined by inspired lifestyles, compassionate care, and meaningful regional reach. The only thing we're missing is YOU! Caregiver / CNA / PCA – Assisted Living (All Shifts Available) • Allegro St. Augustine – 1101 Plantation Island Dr S, St. Augustine, FL 32080 • Starting at $16/hr+ | Higher based on experience • Full-Time | 1st & 2nd Shift | Every Other Weekend ✨ NOW HIRING – Join a Team Where Your Heart Matters Looking for Caregiver, CNA, or PCA jobs in St. Augustine, Anastasia Island, Palm Coast, Elkton, Hastings, or St. Johns County? At Allegro Living, this isn’t just a job — it’s a chance to build meaningful connections and truly impact lives every day. We’re hiring compassionate Caregivers, CNAs, and PCAs who want to be part of a supportive, team-driven Assisted Living community where residents feel like family. • Why You’ll Love Working Here ✔ Supportive team with strong leadership ✔ Consistent schedules & work-life balance ✔ Meaningful, relationship-driven work ✔ Beautiful, well-maintained community ✔ Opportunities to grow within senior living • Available Shifts • 1st Shift: 7:00 AM – 3:00 PM • 2nd Shift: 3:00 PM – 11:00 PM • Every other Saturday & Sunday required What We Offer • Competitive pay • Medical, Vision & Dental coverage (Medical for FT only) • Supplemental insurance (short-term, long-term disability & life insurance) • 401(k) Retirement Plan • A positive workplace where teamwork and kindness matter The primary responsibility of the Resident Assistant is to provide resident care services, as scheduled, under the supervision of the Resident Services Director (RSD) in Assisted Living areas, maintaining a positive physical and social environment. Areas of Responsibility • Approach all encounters with residents and associates in a friendly, service-oriented manner. • Assist residents with activities of daily living, including bathing, dressing, grooming, toileting, changing of bed linens, positioning, transfer, mobility, medicinal reminders, and incontinence care. • Keep proper records of care including a resident service plan and documenting services provided. • Be familiar with resident service plan and document all service provided. • Work closely and maintain daily communications with the Resident Services associates so that a continuity of care and services is maintained for the residents. • Promote a safe environment for residents, associates, and visitors. • Support the programming and operations of the neighborhood. • Additional job duties assigned – see full job description. Required Qualifications • Must be a minimum of 18 years of age. • High school diploma or equivalent. • Minimum one (1) year related health care experience required. • In any Community with an Ensemble Program, applicant must successfully complete required dementia training. • Must have a positive Criminal Background Screening. • The Community is a drug free workplace; associates are subject to adherence to the Company Drug Free Workplace policy. Preferred Qualifications • Certification in CPR and first aid preferred or as required by the state. • May be a Licensed or Certified Nursing Assistant (CNA) or Nursing Assistant (NA) depending on the state requirements, if licensed or certified must be in good standing with the state licensing or certifying agency. • Previous experience with computerized resident documentation systems a plus. Allegro Living, LLC is an Equal Opportunity Employer Allegro Living, LLC is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available person in every job. It is the policy of Allegro Living to grant equal employment opportunities to all qualified persons without regard to race, color, creed, sex, religion, age, national origin, marital status, sexual orientation, citizenship, physical or mental disability that does not prohibit performance of essential job functions, veteran's status, or any other conditions or identifications against which discrimination is prohibited. Florida Care Provider Background Screening Clearinghouse Website: https://info.flclearinghouse.com/
Posted 3 weeks
Analyst Lead, Managed Service
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the role of a Service Manager: The Service Manager is the primary owner of the operational service relationship for assigned clients, accountable for delivering a reliable, well‑governed, and transparent service experience. Acting as the single point of accountability, the Service Manager coordinates across support, engineering, change, and incident teams to manage escalations, ensure SLA adherence, and drive timely issue resolution. This role combines strong client communication, operational oversight, and proactive risk management, using performance data and service reviews to identify improvement opportunities and maintain client trust and confidence. Please note: This is a full-time position with a required hybrid schedule in the location posted. Schedule: Monday - Friday 8:00 am to 6:00 pm with an on-call rotation Onsite: Tuesdays, Wednesdays & Thursdays Current and future sponsorship are not available for this position About the Team: The Service Manager works closely with cross‑functional teams including Incident Management, Engineering, Change, Product, and Client Success to ensure seamless service experience for clients. The team is responsible for overseeing day‑to‑day operational service delivery at FIS managing incidents, risks, service performance, and client communications across complex financial services environments. Together, they act as trusted partners to clients, ensuring service stability, transparency, and continuous improvement. Own the day‑to‑day operational service relationship for assigned clients, serving as the primary point of accountability for service performance, escalations, and client communication. Coordinate across internal support, engineering, incident, and change teams to manage incidents, mitigate risk, and ensure contracted service levels are consistently met. Use service data, trends, and client feedback to drive issue resolution, service improvements, and ongoing operational stability for FIS clients. What You Bring: Experience & Expertise: Experience in Service Delivery, IT Service Management, or client‑facing operational roles, with a strong understanding of incident, problem, change, and SLA management in enterprise environments. Demonstrated ability to manage client escalations, work across cross‑functional technical teams, and communicate effectively at both operational and executive levels. Core Skills: Strong ownership mindset, critical thinking, and the ability to prioritize under pressure. Excellent written and verbal communication skills, with the ability to translate technical issues into clear, business‑focused messaging for clients and stakeholders. Work Expectations: Standard business hours with participation in an on‑call rotation as needed to support major incidents or escalations; occasional after‑hours or weekend work may be required during service events. Limited travel may be required (generally low and client‑dependent). Added Bonus if You Have: Experience working in financial services or enterprise‑scale environments, supporting mission‑critical systems and regulated clients. Familiarity with ServiceNow or similar ITSM platforms, including reporting and performance trend analysis. ITIL certification or exposure to formal IT service management frameworks, change governance, or service improvement initiatives. What we offer you: A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Analyst Senior, Supplier Management
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the role: This role plays a pivotal role in driving supplier management program activities across FIS, aligning with business objectives, mitigating risks and driving performance excellence. The position bridges internal business units, suppliers and strategic partners to ensure value delivery, compliance and innovation. About the team: Join our growing Supply Chain Management team today! You'll have the exciting opportunity to support and coordinate relationships with key suppliers and supplier contacts, line of business (LOB) and Supply Chain Management (SCM) stakeholders. You'll be responsible for the implementation of processes, tools, reports & detailed analysis to support initiatives that enhance our organizational capability to execute supplier management activities that minimizes and mitigates risk, optimizes performance, and strengthens supplier relationships. What you'll be doing: Vendor Portfolio Management Understand category strategies, build and provide input to the overall vendor portfolio, considering overall FIS business and category objectives. Partner with Category Leads to identify optimal number of vendors for each subcategory, including Preferred, and set targets for volume and spend percentage Identify key vendors to be managed by Supply Chain Management (SCM) within assigned Category group (“in-scope vendors”) Drive vendor optimization activities with Category, including use of Preferred Vendors Provide input to vendor onboarding/inactivation decisions Support category & subcategory reporting along with vendor-level relationship reporting Relationship Manage relationships with FIS process partners, Vendors, and internal business stakeholders Understand services provided by in-scope vendors including breadth and depth of services, FIS business relationships, business users, incident history, client impact etc. Maintain accurate information about in-scope vendors, partnering with Vendor Management teams to ensure source systems are up to date Provide input to build and maintain understanding of, and champion overall Vendor Management program requirements. Act as subject matter expert within Supply Chain Management and for business users supported, including delivering education and developing tools to facilitate core processes Risk (Regulations, Financial and Operational) Validate services and relationship risk assessments and ensure complete and updated Monitor and evaluate operational and key risk indicators (KRIs) to ensure they meet contractual obligations and quality standards Support performance failure recovery efforts by facilitating the collection of fees and vendor rebates/credits in alignment with contract terms Support business users and Category teams to resolve contractual issues and enable recourse actions for Vendor breaches Support risk and incident remediation, facilitate periodic reviews of risk acceptance, and escalate Vendor issues as needed Track identified risks and incidents, manage risk acceptance reviews, and enable risk and incident reporting Performance Manage, or closely partner with designated business vendor owner, in-scope vendors including strategy alignment, risk and reward management, relationship development, shared goals, and collaboration, business reviews, monitoring of Service Level Agreements (SLAs) or other performance measures, identifying issues and driving remediation actions, including escalation where needed Understand all applicable performance for in-scope vendors and identify measurement methodologies Create and own 360° snapshots for all in-scope vendors Support innovation and sustainability initiatives by participating in sessions, prioritizing ideas, and assisting with business case development and tracking of implementation activities & actions What you bring: Exceptional skills related to MS Office (especially Excel & PowerPoint) Knowledge of procurement and supply chain system experience and system implementation experience Knowledge of supply chain or procurement functions and procedures Knowledge of supplier/vendor relations Knowledge of project management methods and techniques Excellent verbal and written communication skills to technical and non-technical audiences of various s levels in the organization, e.g., executive, management, individual contributors Excellent problem solving, team and time management skills managing multiple deadlines for self and others Proficiency to operate independently What we offer you: At FIS, you can grow your career as far as you want to take it. Here’s what else we offer: Opportunities to make an impact in fintech Personal and professional learning Inclusive, diverse work environment Resources to give back to your community Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Analyst Lead, Supplier Management
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description JR0306415 Analyst Lead, Supplier Management As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the role: This role plays a pivotal role in driving supplier management program activities across FIS, aligning with business objectives, mitigating risks and driving performance excellence. The position bridges internal business units, suppliers and strategic partners to ensure value delivery, compliance and innovation. About the team: Join our growing Supply Chain Management team today! You'll have the exciting opportunity to support and coordinate relationships with key suppliers and supplier contacts, line of business (LOB) and Supply Chain Management (SCM) stakeholders. You'll be responsible for the implementation of processes, tools, reports & detailed analysis to support initiatives that enhance our organizational capability to execute supplier management activities that minimizes and mitigates risk, optimizes performance, and strengthens supplier relationships. What you'll be doing: Vendor Portfolio Management Understand category strategies, build and provide input to the overall vendor portfolio, considering overall FIS business and category objectives. Partner with Category Leads to identify optimal number of vendors for each subcategory, including Preferred, and set targets for volume and spend percentage Identify key vendors to be managed by Supply Chain Management (SCM) within assigned Category group (“in-scope vendors”) Drive vendor optimization activities with Category, including use of Preferred Vendors Provide input to vendor onboarding/inactivation decisions Support category & subcategory reporting along with vendor-level relationship reporting Relationship Manage relationships with FIS process partners, Vendors, and internal business stakeholders Understand services provided by in-scope vendors including breadth and depth of services, FIS business relationships, business users, incident history, client impact etc. Maintain accurate information about in-scope vendors, partnering with Vendor Management teams to ensure source systems are up to date Provide input to build and maintain understanding of, and champion overall Vendor Management program requirements. Act as subject matter expert within Supply Chain Management and for business users supported, including delivering education and developing tools to facilitate core processes Risk (Regulations, Financial and Operational) Validate services and relationship risk assessments and ensure complete and updated Monitor and evaluate operational and key risk indicators (KRIs) to ensure they meet contractual obligations and quality standards Support performance failure recovery efforts by facilitating the collection of fees and vendor rebates/credits in alignment with contract terms Support business users and Category teams to resolve contractual issues and enable recourse actions for Vendor breaches Support risk and incident remediation, facilitate periodic reviews of risk acceptance, and escalate Vendor issues as needed Track identified risks and incidents, manage risk acceptance reviews, and enable risk and incident reporting Performance Manage, or closely partner with designated business vendor owner, in-scope vendors including strategy alignment, risk and reward management, relationship development, shared goals, and collaboration, business reviews, monitoring of Service Level Agreements (SLAs) or other performance measures, identifying issues and driving remediation actions, including escalation where needed Understand all applicable performance for in-scope vendors and identify measurement methodologies Create and own 360° snapshots for all in-scope vendors Support innovation and sustainability initiatives by participating in sessions, prioritizing ideas, and assisting with business case development and tracking of implementation activities & actions What you bring: Exceptional skills related to MS Office (especially Excel & PowerPoint) Knowledge of procurement and supply chain system experience and system implementation experience Knowledge of supply chain or procurement functions and procedures Knowledge of supplier/vendor relations Knowledge of project management methods and techniques Excellent verbal and written communication skills to technical and non-technical audiences of various s levels in the organization, e.g., executive, management, individual contributors Excellent problem solving, team and time management skills managing multiple deadlines for self and others Proficiency to operate independently What we offer you: At FIS, you can grow your career as far as you want to take it. Here’s what else we offer: Opportunities to make an impact in fintech Personal and professional learning Inclusive, diverse work environment Resources to give back to your community Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Sr Lead, Internal Controls Transformation & Operations
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description ROLE OVERVIEW The ICT Operations Leader serves as primary operational partner to ICT Leadership, ICT Process Workstream Leaders, and ICT Technology Assurance leadership. The role coordinates closely with Finance, Internal Audit, and External Audit to drive disciplined execution, resolve issues, and influence outcomes across the enterprise SOX / ICFR program. This role is responsible for running, scaling, and modernizing the SOX / ICFR operating model, with ownership of program operations, governance, enablement platforms, and execution discipline. The ICT Operations Leader translates strategy into a high‑performing, repeatable operating model and partners closely with stakeholders to ensure the program operates efficiently, consistently, and with increasing leverage from technology and automation. This is a functional leadership role well‑suited for a Senior Manager with experience in public accounting, SOX advisory, or enterprise ICFR operations who is ready to transition from client service or execution into enterprise program ownership and operational leadership. KEY RESPONSIBILITIES Enterprise SOX Program Operations & Governance Own day‑to‑day ICT program operations, ensuring effective execution of the SOX / ICFR program Execute SOX strategy under the direction of ICT leadership, translating objectives into governance structures, operating rhythms, and execution standards Establish and maintain functional policies, standards, templates, frameworks, methodologies, and program‑level operating procedures Ensure consistency, quality, and discipline across process and technology workstreams Program Planning, Milestones & Reporting Own enterprise SOX program planning and orchestration, including program‑level Gantt and milestone planning/tracking, manage cross‑workstream dependencies and critical path Lead program status reporting for senior leadership, including progress against plan, key risks and issues, execution capacity and trade‑offs Provide clear, decision‑useful visibility into program health and execution readiness Functional Operations Technology Ownership Serve as the business owner for ICT functional platforms, including AuditBoard Own platform strategy, configuration standards, adoption, and roadmap Ensure ICT tool optimization, ensuring effective support end‑to‑end SOX execution, evidence management and reporting, and integration across process and technology assurance Drive continuous improvement in how technology enables efficiency, consistency, and scalability Functional AI Integration & Enablement Lead ICT’s functional AI integration strategy, identifying practical use cases Drive responsible adoption of AI to support program execution Ensure AI enablement is governed, explainable, aligned with internal control objectives Functional Budgeting & Resource Strategy Own ICT functional budgeting and financial management, including annual resource budget planning, forecasting and spend management, and informing trade‑off decisions across tools, co‑sourcing, and internal capacity Ensure functional investments are aligned to program scalability and modernization priorities Act as a steward of cost discipline and value realization for the function ICT Talent Development & Capability Building Own ICT talent and capability strategy, including Role clarity and skill expectations Development paths for process and technology leaders Succession planning and bench strength Build a high‑performing team that evolves from execution‑focused to judgment‑driven, compliance‑oriented to assurance‑ and risk‑oriented Foster a culture of accountability, continuous improvement, and operational excellence Co‑Source & External Partner Engagement Support in engaging co‑sourcing and external advisory relationships, particularly to support acquisitions, integrations, surge capacity during peak periods Support in engaging external auditors for SOC1s Ensure external partners operate within ICT standards, tools, and governance expectations Balance internal capability building with targeted external leverage EXPERIENCE & QUALIFICATIONS Required Experience 10–12+ years of progressive experience in public accounting (SOX, ICFR, or advisory), and/or enterprise SOX / ICFR program leadership Demonstrated experience running large, complex SOX programs, establishing governance standards and integrating execution discipline, and managing multi‑workstream initiatives Ability to operate as a Senior Manager, exercising judgment in ambiguous, high‑visibility environments Preferred Experience Experience with SOX enablement platforms (e.g., AuditBoard or similar) Exposure to technology‑enabled or data‑driven control environments Experience supporting acquisitions or large‑scale transformations Background in financial services, technology‑enabled services, or other complex, regulated environments Education Bachelor’s degree in Accounting, Finance, Information Systems, or a related field CPA, CIA, CISA, PMP or similar certification preferred but not required Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Contact Center Member Service Specialist (Location: Jacksonville, FL)
VyStar Credit Union - Jacksonville, FL 32202
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. * SELECTION PROCESS: As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months. Accountability Statement The incumbent’s primary function is to effectively use VyStar Excellence principles during telephone contact with members in the course of daily business. Thus, the incumbent must adhere to the Standards of Excellence and behaviors associated with VyStar Excellence. The incumbent is to integrate people, processes, and technology to enhance relationships with members to maximize the growth and market share of VyStar Credit Union. In the call center environment, the incumbent is expected to listen to members attentively, to determine their needs and to offer appropriate products and/or services to enhance the member experience. The incumbent in this position is accountable for offering products and services to deepen current relationships and improve the satisfaction and loyalty of credit union members. The incumbent is individually and collectively responsible for reaching department and corporate goals. The quality of the incumbent’s calls will be closely monitored via a call recording system to ensure members are receiving quality service. The incumbent will make independent decisions that benefit the member and VyStar. The incumbent must be able to quickly adapt to changes and handle any additional assignments for the daily operation of the Call Center. This position has opportunities for advancement and pay increase through the completion of the Member Service and Loan Training Programs. The incumbent must demonstrate proficiency in handling all types of calls in addition to completing required Computer Based Training courses before being certified or qualified to apply for Level II. ESSENTIAL JOB FUNCTIONS: ***The Contact Center operates Monday through Saturday from 7:00am - 7:00pm. The Contact Center Member Service Specialist must be flexible to work any day or shift during our business operational hours. Must have the ability to work a hybrid schedule*** Contact Center Member Service Specialist The incumbent’s primary duty is to provide quality member services to our members by performing transactions that are requested by members or answering their questions, which may be related to Internet Banking, Magic*Touch, their account history or member service, loan, VyStar Investment Services products and/or VyStar Real Estate Services. Member Service transactions include but are not limited to fund transfer, wire transfer, Internet Banking PIN reset, stop payments, opening checking accounts, money market accounts, Certificate of Deposit accounts or other savings accounts, etc. The incumbent is expected to acquire extensive product knowledge of deposit products along with operational function of those products. The incumbent is required to effectively offer loan related products such as GAP, IWS, Credit Life & Disability Insurance in addition to VyStar Investment Services, VyStar Real Estate Services, other Savings Accounts, Checking Accounts, Money Market Accounts, IRA accounts, CDs, etc. based on our members’ needs. The incumbent is also required to offer loan products, such as auto loans, credit cards, large luxury items and mortgage products, which may be referred to the more experienced Call Center Member Relationship Specialist team. The incumbent is expected to attain a firm knowledge of VyStar’s products and services in addition to policies and procedures to effectively offer products based on our members’ needs. The incumbent is expected to adhere to the Standards of Excellence and behaviors associated with VyStar Excellence. Thus, the incumbent must exhibit courteous and professional telephone etiquette in all member contacts while conducting effective fact finding to understand the member’s needs and issues and making independent and appropriate decisions in resolving members’ problems as well as in offering appropriate products. The incumbent must maintain confidentiality and integrity of information related to all member accounts. The incumbent is also expected to attain proficiency in all available tools. The incumbent in this position is to attain knowledge of Regulation CC, Regulation D, Regulation B and Regulation Z, Bank Secrecy Act/Anti-Money Laundering (BSA/AML), Currency Transaction Report (CTR), etc. If the incumbent is trained for originating loans, the incumbent is expected to offer loans whenever appropriate based on members’ needs and properly document credit applications and to process them in a timely manner. The incumbent must provide the same professional and quality service to employees in other departments, other businesses and financial institutions based on the VyStar Excellence concept when working to resolve member problems. The incumbent is accountable for departmental standards for productivity, quality of service, and schedule adherence, unscheduled leave occurrences, and late log-ins. The incumbent must be familiarized with call recording technology in order to review calls rated by Quality Assurance representatives. Also, the incumbent is to learn how to review work schedules and to request vacation/sick leave request online through the Workforce Management system as well as to be familiar with the e-Time system. Performs all other duties as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job: Focus - Focus your full attention by carefully listening to and observing client or member. Connect - Consistently be friendly and approachable. Demonstrate your care. Understand - Listen empathetically and ask questions (70%/30% rule). Counsel - Recommend solutions based on your member’s needs and objectives. Advance - Ensure that member’s expectations were exceeded. Verify necessary follow-up actions. QUALIFICATIONS EXPERIENCE A minimum of one year experience in a position of direct member/customer contact in financial institutions, especially in a call center environment, is preferred EDUCATION The minimum formal education required is a high school diploma or its equivalent. KNOWLEDGE, SKILLS, & ABILITIES The candidate for this position must have a personality that enjoys talking to members on the phone. Must possess excellent listening and comprehension skills with proper telephone etiquette. Having sales experience in the financial environment is preferred. Also, having prior exposure to the lending process, familiarity with analyzing credit reports and exposure to interest computation methods is preferred. Must have excellent verbal, written communication and telephone skills. Must have accurate data entry skills and be proficient in PC skills including Microsoft Word, Outlook, Internet access, etc. Must be able to communicate necessary information clearly. Must be professional in appearance and attitude. The candidate for this position may be tested for their effectiveness for providing excellent member service through the telephone, chat room and email during the hiring process. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all-encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 3 weeks
Secretary III External Exam Date 05.08.26
Duval County Public Schools - Jacksonville, FL 32207
Additional Referendum Monies available. Job Summary Under general supervision, performs responsible secretarial and clerical work of considerable variety and complexity for an administrative office within the Duval County School Board. Work requires independent judgment and discretion. Duties involve a high degree of initiative and independence and a technical knowledge of the policies and procedures of the department’s functions and operations. Work requires knowledge of Business English and office practices and procedures, and involves the operation of standard office equipment such as personal computer, dictaphone, typewriter, copier, telephone and calculator. Originality and judgment are required in interpreting and applying policy and procedures to unusual situations and in handling problems of work organizations and procedures. May supervise subordinate employees. Only projects that entail technical or confidential matters are given close attention by the immediate supervisor. This class lies above that of School Secretary II and below that of School Secretary IV. Essential Functions 1. Types correspondence, articles, reports, manuals, and other materials on general or technical subjects; proofreads for accuracy and completeness. 2. Composes correspondence of a non-technical nature for supervisor's signature. 3. Receives and reads incoming mail, screens items for handling, and forwards the rest to the supervisors or subordinates with the necessary background material. 4. Maintains control records on incoming correspondence and action documents and follows up on the work in process. 5. Maintains supervisor's calendar by scheduling appointments and conferences with or without prior clearance and keeping supervisor apprised of scheduled appointments and meetings. 6. Makes travel arrangements and coordinates logistical details for meetings. 7. Prepares, assembles and processes documents and related materials for appropriate disposition; monitors submission deadlines and time frames. 8. Performs research on special topics, projects, problems and compiles data on findings for review. 9. Establishes maintains and updates filing systems; may maintain fiscal records. 10. Edits and proofreads correspondence and other documents generated by the office. 11. Greets the public, answers the phone and answers questions requiring interpretation of organization practices and procedures. 12. Handles or has limited access to departmental records and information of a confidential and/or sensitive nature. 13. Operates personal computer, dictaphone, typewriter, copier, calculator, telephone and other standard office equipment. 14. Schedules, assigns, monitors and reviews the work of others. 15. May take and transcribe notes for meetings, correspondence, legal documents and reports. 16. Performs related work as required. Probation: One (1) year Qualifications Open Requirements: Must have three years work experience in a clerical and/or secretarial field. Successfully completed job-related college-level course work such as Business Mathematics, Business Communication, English Composition, Accounting, Finance, Office Management, and Computer Science may substitute for up to two years of the required experience on the basis of three semester hours for six months of experience. Must be able to type at a rate of 30 correct words per minute Promtional Requirements: All permanent employees of the Duval County Public School System who have served for one year in the class of Secretary II, School Clerk II, *School Secretary/Bookkeeper and *comparable clerical /secretarial classes may apply. Must be able to type at a rate of 30 correct words per minute. Licensing: NA Knowledge, Skills, and Abilities Knowledge of the procedures, functions and specialized terminology of division or department to which assigned. Knowledge of office practices and procedures. Knowledge of Business English and arithmetic. Skill in composing routine correspondence. Skill in operating standard office equipment such as personal computer, dictaphone, typewriter, copier, calculator and telephone. Ability to perform research, compile data and report findings. Ability to establish, update and maintain filing systems. Ability to read, comprehend and apply job related material. Ability to communicate effectively. Ability to handle confidential information with discretion.