Job Results
Financial Services
Posted 3 weeks
Sr Workplace Benefits Product Manager – Equity Compensation Financial Reporting
Bank of America - Jacksonville, FL
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: The Senior Product Manager is a key leader within Bank of America’s Equity Plan Services product team, responsible for defining and delivering industry-leading solutions that support corporate clients’ financial reporting for equity-based compensation. This role combines deep domain expertise in equity compensation accounting (ASC 718) with strong product management leadership. The Sr. Product Manager helps define and drive the product roadmap aligned to client needs and business goals, and partners cross-functionally to deliver client-centric solutions that support compliance, reporting accuracy, and client growth. The successful candidate will act as the product authority for equity compensation accounting, translating complex regulatory requirements into differentiated product capabilities and will assist with client relationship management to understand client’s needs and how they can be supported on the platform including explaining methodologies and proving out calculations. Responsibilities: Domain Expertise & Product Innovation Serve as the subject matter expert on ASC 718 and related accounting standards (including ASC 260), translating regulatory requirements into scalable product functionality Understand system calculations and dependencies as they relate to equity-based accounting requirements, including Expense, Deferred Tax, Earnings Per Share Dilution, Disclosures, Proxy reporting and Employee Stock Purchase Plan requirements Identify opportunities to enhance product capabilities, improve automation, and differentiate in the market Partner with stakeholders to evaluate emerging regulatory changes and proactively incorporate them into the product roadmap Collaborate closely with engineering, QA, operations, and client service teams to ensure product success Product Development & Execution Partner with engineering and design teams to deliver high-quality product features from concept through release Define product requirements, user stories, and acceptance criteria aligned to business outcomes Lead backlog prioritization and ensure delivery of high-impact capabilities Ensure accuracy and integrity of financial models and calculations through rigorous validation and testing oversight Client Engagement Act as a product authority in client engagements, articulating functionality, methodologies, and value proposition Partner with sales and client relationship teams to support client onboarding, solution design, and complex inquiries Contribute to go-to-market strategy, including product positioning and RFP responses Own and maintain client-facing report and user guides Required: 5–7+ years of experience in product management, preferably within financial services or enterprise applications Hands-on experience with equity compensation accounting systems or related financial reporting platforms Demonstrated experience delivering product features end-to-end in partnership with engineering teams Experience working directly with clients and supporting product-driven business growth Desired: Background in accounting, finance, or financial analysis Experience working with regulatory-driven products or complex financial models Bachelor’s degree in Accounting, Finance, or similar discipline CPA or CEP a plus Skills: Business Acumen Data Management Presentation Skills Written and Verbal Communications Benefits Plan Development Business Analytics Collaboration Executive Presence Sales Performance Management Analytical Thinking Benchmarking Innovative Thinking Problem Solving Product Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent; Bachelor's Degree or relevant work experience. Colorado: This job will be open and accepting applications for a minimum of seven days from the date it was posted. Shift: 1st shift (United States of America) Hours Per Week: 40
Posted 3 weeks
Senior Underwriter, Wealth Management – The Baldwin Group Financial Services
The Baldwin Group - Jacksonville, FL
The Baldwin Group is an award-winning entrepreneur-led and inspired insurance brokerage firm delivering expertly crafted Commercial Insurance and Risk Management, Private Insurance and Risk Management, Employee Benefits and Benefit Administration, Asset and Income Protection, and Risk Mitigation strategies to clients wherever their passions and businesses take them throughout the U.S. and abroad. The Baldwin Group has award-winning industry expertise, colleagues, competencies, insurers, and most importantly, a highly differentiated culture that our clients consider an invaluable expansion of their business. The Baldwin Group (NASDAQ: BWIN), takes a holistic and tailored approach to insurance and risk management. The Senior Underwriting Specialist plays a vital role in bringing our mission to life by transforming complex insurance processes into a seamless, transparent, and highly personalized client experience. As a trusted partner to both advisors and clients, this individual leads the life insurance and Asset & Income Protection (A&IP) process from initial strategy through policy placement and ongoing service. This role requires a strong balance of technical expertise, relationship management, and proactive communication— ensuring every client interaction reflects clarity, confidence, and care. PRIMARY RESPONSIBILITIES Deliver a Confident Client Experience Serve as the primary liaison between clients, advisors, and insurance partners, guiding all parties through the underwriting journey with clarity and confidence. Translate complex underwriting requirements into straightforward, easy-to-understand next steps for clients. Provide proactive, consistent communication to ensure clients always feel informed, supported, and confident in the process. Deliver a high-touch, “white-glove” service experience aligned with our commitment to protecting what matters most. Lead the Underwriting Process Manage the full lifecycle of life insurance cases—from initial illustration through policy placement and post-issue servicing. Develop customized insurance solutions and carrier strategies aligned to each client’s unique needs and long-term goals. Initiate and coordinate applications with brokerage general agency (BGA), ensuring efficient case progression. Oversee medical requirements, underwriting follow-ups, and requirement fulfillment to drive timely outcomes. Drive Operational Excellence Maintain accurate , complete, and compliant documentation within CRM systems (e.g., Redtail). Proactively identify and resolve service needs, including policy changes, beneficiary updates, billing adjustments, and conversions. Ensure every detail of the process is handled with precision, organization, and accountability. KNOWLEDGE, SKILLS & ABILITIES: Client-First Mindset: Passion for delivering personalized, solutions-oriented service that builds trust and long-term relationships. Clarity & Communication: Ability to simplify complex concepts and communicate with confidence and professionalism. Ownership & Accountability: Takes initiative and drives results with a strong sense of responsibility. Analytical Thinking: Evaluates options and risks to deliver thoughtful, customized recommendations. Relationship Building: Creates strong partnerships with advisors, clients, and external partners. Execution & Organization: Manages multiple priorities with precision in a fast-paced environment. Adaptability: Thrives in a dynamic, growth-oriented culture and embraces change. EDUCATION & EXPERIENCE: Minimum of 3 years of experience in life insurance, long term care, individual disability and underwriting. Life insurance licensed preferred Strong working knowledge of underwriting processes, product structures, and carrier selection strategies. Experience supporting advisors with case design, illustrations, and solution recommendations. Proficiency in Microsoft Office and CRM platforms. Work Environment Collaborative, high-performing team culture Fast-paced, client-focused environment Opportunities for professional growth and development Occasional travel may be required Important Notice: This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be modified to reasonably accommodate physically or mentally challenged colleagues. #LI-KC1 IND1 The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.
Posted 3 weeks
Strategy Execution Officer
Hueman PE Talent Solutions - Jacksonville, FL 32224
Job Description: The Strategy Execution Officer (SXO) is a critical role that supports the C-Suite within the Rotunda Capital Partners’ portfolio and provides an opportunity for MBA graduates to lead critical functions. An SXO will report directly to the company CEO and will have an assigned mentor from Rotunda. The SXO will take on the company’s most important value creation initiatives. Potential Responsibilities: · Leadership and Strategy: As an instrumental part of the senior team, provide leadership toward value-added activities and support operational and departmental excellence · Growth Strategy: Lead and perform growth initiative analyses, including new geographies and product adjacencies. Coordinate cross-functional input, synthesize into aligned recommendations, and supplement recommendations with financial modeling and analysis · M&A Strategy & Execution: Develop prospective M&A target lists and acquisition / integration playbooks, lead development of synergy assessment, integration project management and implementation and measurement of strategic initiatives and synergies at acquired companies · Strategic Financial Partner: Lead and perform growth initiative analyses, including coordinating cross-functional input, synthesizing inputs into aligned recommendations, and supplementing recommendations with financial modeling and analysis · Implementation of Rotunda Performance Systems (RPS) Playbooks: Work with Rotunda’s data and analytics staff, communicate with Rotunda’s deal team, train the company’s team and partner on strategic initiatives and processes, monitor and measure success, recommend tactical and strategic changes to achieve the greatest impact and oversee outside vendors · Operational Execution: Utilize metrics, dashboards, operational checklists, and key performance indicators to drive optimal team performance; hold weekly meetings with middle managers to identify key operational insights and drive improvements where needed · Drive Innovation: Provide leadership toward additional value-added activities and support operational and departmental excellence · Technology Strategy: Lead strategic investments in technology through evaluation of solutions and service providers, project implementation, and change management · Executive Sessions: Join weekly executive team meetings and monthly Board of Directors meetings to provide insights and recommendations, including taking primary responsibility for putting together presentations and communicating progress against strategic initiatives · Represent Company: Through personal example, establish the style and approach which will characterize the company’s dealings with the marketplace Mentorship & Growth Opportunities: · Opportunity to lead team and report to the Chief Executive Officer/President at early-career stage · Assigned mentor from portfolio company Board or Rotunda network · Monthly Board of Directors meetings · Rotunda SXO training, network, and semi-annual summit Qualifications: · Masters in Business Administration (Class of 2026 or earlier) · Minimum of 4 years of total work experience · Prior experience in management consulting, corporate strategy, or in an operational role at a private equity-backed company preferred · Strong interpersonal and communication skills; experience in effectively communicating key data in a concise manner, including presentations to board or other outside partners · Ability to work in collaboration with the executive team and staff members of varying education and experience levels · Ability to lead teams and inspire high attention to detail · Advanced Microsoft Office experience; strong Excel and Microsoft PowerPoint expertise is critical · Exceptional written and oral presentation skills; ability to present concisely and with detail · Strong organizational skills; must be able to manage and prioritize multiple business objectives and projects with the proper sense of urgency
Posted 3 weeks
Personal Banker Orange Park
Wells Fargo - Orange Park, FL 32073
Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top five on the 2026 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role: Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch. In this frontline role, you will build relationships with customers by supporting everyday banking needs through in‑branch interactions, scheduled conversations, and proactive outreach. You will learn about customers’ goals and connect them to the right banking products, services, and digital tools to help them manage their finances with confidence. You will support account openings, service requests, and credit applications while working closely with branch teammates to deliver a consistent, high-quality customer experience. Success is driven by strong relationship building, sound judgment, and the ability to balance service with growth. As a member of a leading financial institution, this role provides a strong foundation for long-term career growth and mobility, supported by Wells Fargo’s training and coaching. In this role you will: Build lasting customer relationships through proactive, meaningful conversations that support financial well-being and deepen engagement Lead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals to meet customer and business goals Support everyday banking needs, including new account openings, service requests, and credit applications Perform cash handling and teller line activities, accurately processing transactions while maintaining compliance and operational standards Demonstrate comfort using and adopting digital tools and technologies to enhance the customer experience and support evolving banking needs Deliver accurate, compliant service while exercising sound judgement within defined risk controls Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists, ensuring customers are connected to the right expertise Required Qualifications: 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Prior experience in financial services or a highly regulated, customer-facing role, demonstrating comfort with structured processes, accuracy, and service expectations Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement Comfort initiating outreach (calls, emails, or other channels) to strengthen relationships and identify opportunities to support customer needs Demonstrated comfort with digital tools and technology, with the ability to quickly learn new systems and confidently guide customers in adopting capabilities that enhance their banking experience Ability to identify customer needs and connect them to appropriate solutions, including referrals when additional expertise is needed Proven ability to collaborate with teammates and partners to resolve needs and deliver a seamless customer experience Demonstrated ability to follow policies and regulations while identifying and escalating risk concerns Job Expectations: Ability to work a schedule that will include Saturdays Support branch operations by flexing between cash handling and customer banking activities, with an emphasis on delivering strong service through account openings and ongoing account support. SAFE registration is required at the time of employment and Wells Fargo will initiate the process after your start date. Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed (credit score not included) and additional ongoing screening may apply. This position is not eligible for Visa sponsorship Posting Location: 400 Blanding Blvd, ORANGE PARK, FL 32073-5028 Posting End Date: 16 Jul 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Posted 3 weeks
Product Support Representative
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the role: Assists customers with technical inquiries, resolving issues, and ensuring a positive user experience with our cutting-edge products. Works collaboratively with other support team members to share knowledge and address challenges. Responds promptly to customer inquiries, providing accurate and helpful information. Please note: This is a full-time position with a required hybrid schedule. Hybrid Schedule: Monday - Friday 11:00 am to 8:00 pm Onsite Tuesdays, Wednesdays & Thursdays @ Jacksonville Headquarters About the team: The BillerIQ Client Support team serves as the primary point of contact for clients, providing timely assistance with platform questions, issue resolution, and service requests. The team works closely with internal product, development, and operations teams to investigate issues, communicate updates, and ensure clients receive effective solutions. In addition to reactive support, the team focuses on client success by providing guidance, training resources, and proactive recommendations to help clients maximize the value of the BillerIQ platform. What you will be doing: In this role, you will be responsible for: Provide frontline support for client questions, issues, and service requests. Troubleshoot and resolve platform-related incidents while meeting service level commitments. Coordinate with internal teams to investigate issues and drive resolution. Communicate status updates, root causes, and solutions to clients in a timely manner. Deliver guidance, training, and best practices to help clients successfully use the BillerIQ platform. What you bring: Customer Service & Communication Ability to communicate clearly, professionally, and empathetically with clients Strong verbal and written communication skills Problem Solving & Troubleshooting Ability to identify root causes, investigate issues, and provide effective solutions Critical thinking skills to navigate complex payment and platform related issues Technical Aptitude Understanding of file processing, payment workflows and system integrations are beneficial Ability to learn and navigate payment platforms and support related tools Minimum of 1-3 years of customer support, help desk, or client services experience Experience using CRM or ticket management systems required Required work hours: 11:00am – 8:00 pm Monday - Friday Overtime required: No Weekends required: Rarely Travel percentage for this role: 0% Added Bonus if you have: Experience in fintech, payments, account payable automation or banking operations Experience supporting enterprise clients and managing escalations What we offer you: A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Analyst II, Product Technical Support
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the role: We are looking for a Technical and Product Support specialist to support global financial institutions using our platform. This role is central to delivering an exceptional client experience by providing timely, accurate, and well-coordinated support across both technical and product-related queries. You will act as a key point of contact for client issues, ensuring all requests are effectively triaged, validated, and progressed in line with service level agreements, while maintaining clear and consistent communication throughout. In addition to managing incoming queries, you will support our clients with more complex technical issues, taking ownership of investigations and working closely with them to understand and resolve challenges. This includes analyzing logs, data feeds, APIs, and client configurations to identify root causes and provide clear, effective solutions. Partnering with engineering, product, and subject matter experts, you will act as an advocate for the client, helping to minimize disruption, improve response times, and ensure they get the most value from the platform. Please note: this is a full-time role with a required hybrid schedule in one of our talent centers. Hours: 8am - 5pm EST What you’ll be doing: Own the triage and timely resolution of client queries, ensuring SLAs are consistently met Build a strong understanding of the product to support a wide range of client challenges, from day-to-day usage to technical queries and logic interpretation Triage and validate incoming tickets to ensure they are complete and “investigation-ready,” including logs, JSON files, and environment details Manage the full ticket lifecycle within JIRA, ensuring accurate updates, time tracking, and clear client communication Assess issue impact and urgency to assign appropriate priority levels and escalate where required Investigate and resolve issues across logs, data feeds, APIs, and client configurations, including replicating scenarios where needed Collaborate with engineering, product, and knowledge teams to support client implementations, product adoption, and technical troubleshooting Support software release processes and ongoing client onboarding activities Build strong client relationships, developing an understanding of their business challenges and how the platform best supports them Contribute to the continuous improvement of support workflows and processes to enhance efficiency and client experience What you should have: Financial markets experience is required, exposure to regulatory frameworks would be beneficial. Experience supporting or implementing enterprise software in a client-facing environment Strong technical capability, with the ability to configure and deploy components for troubleshooting and client support Proven client management skills, with experience building relationships in complex, demanding organizations A proactive, self-motivated mindset with strong problem-solving and analytical skills Excellent written and verbal communication skills, with the ability to convey information clearly and concisely What we offer you: A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Director, Software Engineering
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description Position Overview: Director, Software Engineering, is accountable for driving end‑to‑end solution delivery across one of FIS’s fastest‑growing product lines. This role ensures technical execution excellence, product scalability, and operational resilience while partnering closely with Product, Architecture, SRE, Security, and Business stakeholders. The leader will oversee multidisciplinary engineering teams and serve as a key driver of innovation, delivery predictability, and client satisfaction. Job Responsibilities: 1. Technology Delivery & Execution Own the full engineering lifecycle—from design to deployment—for assigned solutions. Lead development roadmaps ensuring high‑quality, timely, and cost‑effective delivery. Partner with Product and Architecture to translate business objectives into executable technical solutions. Enforce engineering best practices, modern DevOps, CI/CD, cloud‑first, and automation standards. 2. People Leadership Lead, mentor, and develop high‑performing engineering teams Foster a culture of innovation, accountability, and continuous improvement. Support staffing, hiring, onboarding, coaching, and succession planning. 3. Stakeholder Partnership & Communication Serve as the primary point of technical leadership across Product, SRE, Operations, and Security. Communicate progress, risks, and strategy effectively to senior leadership. Coordinate cross‑team collaborations for major releases, client escalations, and platform upgrades. 4. Engineering Governance & Quality Drive compliance with the Change Gate process, ensuring vulnerabilities, EOL components, and remediation plans are properly executed with SRE and Security teams. Ensure solution releases meet all risk, compliance, and architectural standards. Lead efforts to improve system reliability, monitoring, and incident reduction. 5. Strategic Influence & Product Growth Shape long‑term technology strategy for a product line experiencing significant client and revenue growth (e.g., 13%+ growth and large incoming pipeline). Introduce technical innovations that improve scalability, performance, and client experience. Partner with business leaders to align investments, capacity, and priorities. Required Skills 10+ years of software engineering leadership within large‑scale, mission‑critical products. Deep experience in cloud engineering, microservices, DevOps, and modern architecture. Proven ability to lead distributed engineering teams. Strong understanding of secure SDLC, resiliency, and production operations. Preferred Skills Experience leading technology transformation initiatives in financial services or similarly regulated environments. Prior exposure to product lines with high client growth and scale requirements. Experience collaborating with SRE, Architecture, and Security organizations. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Product Support Representative
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the role: Assists customers with technical inquiries, resolving issues, and ensuring a positive user experience with our cutting-edge products. Works collaboratively with other support team members to share knowledge and address challenges. Responds promptly to customer inquiries, providing accurate and helpful information. Please note: This is a full-time position with a required hybrid schedule. Hybrid Schedule: Monday - Friday 11:00 am to 8:00 pm Onsite Tuesdays, Wednesdays & Thursdays @ Jacksonville Headquarters About the team: The BillerIQ Client Support team serves as the primary point of contact for clients, providing timely assistance with platform questions, issue resolution, and service requests. The team works closely with internal product, development, and operations teams to investigate issues, communicate updates, and ensure clients receive effective solutions. In addition to reactive support, the team focuses on client success by providing guidance, training resources, and proactive recommendations to help clients maximize the value of the BillerIQ platform. What you will be doing: In this role, you will be responsible for: Provide frontline support for client questions, issues, and service requests. Troubleshoot and resolve platform-related incidents while meeting service level commitments. Coordinate with internal teams to investigate issues and drive resolution. Communicate status updates, root causes, and solutions to clients in a timely manner. Deliver guidance, training, and best practices to help clients successfully use the BillerIQ platform. What you bring: Customer Service & Communication Ability to communicate clearly, professionally, and empathetically with clients Strong verbal and written communication skills Problem Solving & Troubleshooting Ability to identify root causes, investigate issues, and provide effective solutions Critical thinking skills to navigate complex payment and platform related issues Technical Aptitude Understanding of file processing, payment workflows and system integrations are beneficial Ability to learn and navigate payment platforms and support related tools Minimum of 1-3 years of customer support, help desk, or client services experience Experience using CRM or ticket management systems required Required work hours: 11:00am – 8:00 pm Monday - Friday Overtime required: No Weekends required: Rarely Travel percentage for this role: 0% Added Bonus if you have: Experience in fintech, payments, account payable automation or banking operations Experience supporting enterprise clients and managing escalations What we offer you: A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Analyst II, Product Technical Support
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the role: We are looking for a Technical and Product Support specialist to support global financial institutions using our platform. This role is central to delivering an exceptional client experience by providing timely, accurate, and well-coordinated support across both technical and product-related queries. You will act as a key point of contact for client issues, ensuring all requests are effectively triaged, validated, and progressed in line with service level agreements, while maintaining clear and consistent communication throughout. In addition to managing incoming queries, you will support our clients with more complex technical issues, taking ownership of investigations and working closely with them to understand and resolve challenges. This includes analyzing logs, data feeds, APIs, and client configurations to identify root causes and provide clear, effective solutions. Partnering with engineering, product, and subject matter experts, you will act as an advocate for the client, helping to minimize disruption, improve response times, and ensure they get the most value from the platform. Please note: this is a full-time role with a required hybrid schedule in one of our talent centers. Hours: 8am - 5pm EST What you’ll be doing: Own the triage and timely resolution of client queries, ensuring SLAs are consistently met Build a strong understanding of the product to support a wide range of client challenges, from day-to-day usage to technical queries and logic interpretation Triage and validate incoming tickets to ensure they are complete and “investigation-ready,” including logs, JSON files, and environment details Manage the full ticket lifecycle within JIRA, ensuring accurate updates, time tracking, and clear client communication Assess issue impact and urgency to assign appropriate priority levels and escalate where required Investigate and resolve issues across logs, data feeds, APIs, and client configurations, including replicating scenarios where needed Collaborate with engineering, product, and knowledge teams to support client implementations, product adoption, and technical troubleshooting Support software release processes and ongoing client onboarding activities Build strong client relationships, developing an understanding of their business challenges and how the platform best supports them Contribute to the continuous improvement of support workflows and processes to enhance efficiency and client experience What you should have: Financial markets experience is required, exposure to regulatory frameworks would be beneficial. Experience supporting or implementing enterprise software in a client-facing environment Strong technical capability, with the ability to configure and deploy components for troubleshooting and client support Proven client management skills, with experience building relationships in complex, demanding organizations A proactive, self-motivated mindset with strong problem-solving and analytical skills Excellent written and verbal communication skills, with the ability to convey information clearly and concisely What we offer you: A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Mortgage Loan Closer
VyStar Credit Union - Jacksonville, FL 32202
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Mortgage Loan Closer ACCOUNTABILITY STATEMENT Prepare closing documents and packages for all mortgage programs. The incumbent ensures that the documents are prepared accurately, with attention to detail and in a timely manner as errors can be costly to VyStar, damage member relationships and public image. Coordinates closing through settlement agents and branches. Ensures funding documents are received and sends funds within set department standard timeframes. Completes a funding checklist to ensure funds are eligible for delivery to the title agent. Completes necessary functions within the LOS to ensure loans are boarded correctly. ESSENTIAL RESPONSIBILITIES Manages active loan closing pipeline in accordance with regulatory guidelines and loan specific deadlines. Review title commitment and/or title search reports, homeowner insurance and closing conditions to ensure compliance with underwriting requirements. Coordinates the scheduling of all mortgage loan closings through title agents, attorneys, and Credit Union branches. Coordinates efforts with all Mortgage Fulfillment staff to meet closing deadlines and department goals Write closing instructions, prepare closing packages and submit to title agents, attorneys, Credit Union branches, and notary signing agents. Prepare and reconcile closing disclosures and verify all closing conditions have been satisfied to ensure proper lien position and comply with Fannie Mae and internal underwriting requirements. Accurately input all information into mortgage software system(s) to complete closing data. Deliver final closing disclosure and closing package timely to ensure compliance with CFPB, RESPA and Regulation Z requirements. Review executed documents and issue funding approval. Prepare loans for disbursement. Complete funding worksheet and distribute funds timely via wire transfer or transfer via internal software system. Receive inbound calls and make outbound calls to members and third parties, such as realtors, title agents and attorneys. Ensure all closings and fundings are completed in accordance with all applicable state and federal regulations. Fully documents loan to support Closer’s actions for quality assurance. Responsible for knowing department goals as well as Credit Union goals and pro-actively works toward attainment of those goals Consistently adheres to VyStar core values and Code of Ethics and acts in accordance with corporate defined values and ethics Identify and make recommendations to Senior Mortgage Loan Closer, Mortgage Closing Supervisor Mortgage Closing Manager and/or department Vice President regarding process improvements, quality service and increased efficiencies within the closing unit. Performs other duties as assigned All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable. Demonstrate you care. Understand Listen empathetically and ask questions. (70%/30%) Counsel Recommend solutions based on your client’s or member’s needs and objectives. Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action. JOB QUALIFICATIONS EDUCATION High School Diploma or GED is required Continuing education via local conferences and workshops is required for updates on federal regulations and secondary market requirements. EXPERIENCE A minimum of two years recent experience in a mortgage closing and consumer interaction position. KNOWLEDGE, SKILLS & ABILITIES Computer literacy is required. Incumbent must have knowledge and experience in working with Microsoft Office applications. Applicant must have positive, well-developed communication skills, both written and verbal, be detail oriented, have good organizational and active listening skills, the ability to work in a fast-paced environment, and proven ability to work with others. Must have professional conduct and appearance and be self-motivated. Must work under the philosophy of “people helping people” and be able to communicate with members on all levels. Must be able to work independently on a very professional level. Familiarity with conventional and equity loan financing as well as the knowledge of all regulations governing mortgage lending is preferred. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources