Job Results
Financial Services
Posted 2 days
Manager, Technology Strategy (OCIO-Deloitte Technology)
Deloitte - Jacksonville, FL 32202
Technology Strategy Manager, DT-US Office of the CIO (OCIO) Strategy Team The Team Deloitte Technology-US (DT-US) builds and operates a scaled technology organization to power the growth and resilience of the Deloitte US Firms through world-class technology solutions and operations. At the heart of DT-US, the Office of the CIO (OCIO) Strategy Team sets the vision and transforms bold technology ambitions into business outcomes. As a lean, agile group with direct access to technology leaders, we empower every team member to drive change and shape Deloitte's technology future. Recruiting for this role ends on December 31, 2025. Work You'll Do As the Technology Strategy Manager, you will be instrumental in turning strategy into action-bridging the gap between vision and execution for Deloitte's most critical technology initiatives. You will be critical in executing across a portfolio of technology strategy projects, helping to manage priorities from inception to execution, and drive transformation across the technology organization and beyond. In this highly visible role, you will: Drive the delivery of technology strategy by translating high-level roadmaps into actionable, measurable initiatives that advance Deloitte's business objectives. Leverage your experience in strategy and technology to shape initiatives and aspirations, translating technical capabilities into transformation and long-term growth. Act as a strategic advisor and connector, collaborating with business, technology, and operations leaders to ensure alignment, clarity, and momentum across projects. Champion innovative technologies such as AI, serving as a lighthouse for the organization by piloting new solutions, sharing best practices, and inspiring others to embrace transformative change. Lead early-stage pilots that scale into transformative initiatives, setting the foundation for broad, enterprise-wide impact. Promote operational excellence, identifying opportunities to streamline processes, enhance governance, and embed best practices across technology initiatives. Monitor and report on key performance indicators, ensuring that technology initiatives and investments deliver measurable business impact. Demonstrate financial and quantitative acumen, confidently jumping into analysis to assess business cases, evaluate investment opportunities, and support data-driven decision-making. Partner with other enabling teams-such as change management, project management, and technology teams-to ensure seamless project execution and sustained results. Coach and develop team members, fostering technical growth, strategic thinking, and a culture of continuous learning. Qualifications 6+ years of experience in technology management, IT strategy, general management, or corporate strategy within a complex organization; Previous experience working within operations, management, or strategy roles within an IT organization is preferred 1+ year of demonstrated success leading/managing cross-functional initiatives that deliver both strategic and operational results. Bachelor's degree in Business, Information Technology, or a related field. Limited immigration sponsorship may be available Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office Preferred Strong business acumen, with the ability to connect technology solutions to organizational goals and growth. Innate curiosity and a growth mindset, with a willingness to continuously learn, adapt, and proactively jump in to tackle new challenges and opportunities. Exceptional communication and stakeholder engagement skills, with experience influencing senior leaders. Proven ability to mentor and develop high-performing teams. Agility and resilience in a fast-paced, evolving environment. The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $113,000 to $232,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html EA_ExpHire #LI-LH1
Posted 2 days
Assoc Counsel
Fanatics, Inc - Jacksonville, FL
At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team. ROLE OVERVIEW Fanatics is seeking an experienced (6+ years) attorney to join our team as an Associate Counsel-Regulatory Compliance & Supply Chain. This role is critical in providing legal counsel to multiple business units in the areas of regulatory compliance and matters impacting our global supply chain operations. The position requires an ability to interpret and implement complex regulations applicable to the business. This role will report to the Senior Corporate Counsel-Regulatory Compliance & Supply Chain and will be a key member of the Fanatics Commerce legal team The ideal candidate will have a strong background in Sustainability / ESG or Product Compliance. Additional experience in the following areas is highly desirable: Supply chain, sourcing and product manufacturing Apparel industry or consumer packaged goods Trade and customs compliance HOW YOU WILL MAKE AN IMPACT: Regulatory & Compliance Review, analyze, interpret and implement complex federal, state and international regulations related to: Sustainability / ESG: fair labor, modern, slavery disclosures, traceability, eco-design, extended producer responsibility, climate reporting, sustainable materials, and digital passports. Product Compliance: substantiating product claims, advertising, Prop 65, restricted/hazardous substances, product integrity, product safety, labeling, testing, and recalls (FTC, CPSC, EU GPSR, EU REACH). Trade / Customs: international import/export, trade agreements, customs audits, country of origin rules, and importer of record requirements. Monitor and track new regulations in coordination with Government Affairs and attend industry associations meetings. Supply Chain Support all business units related to the product function to enable the timely deployment of products to customers, supporting the business with: Supplier screening, onboarding and risk assessment IOR and care labels Supplier management and operational support Support transactional attorneys with review of select provisions of manufacturing, logistics, and transportation agreements Risk Management & Governance Identify and mitigate legal risks, escalating as needed. General knowledge of competition law for issue spotting. Ensure product compliance with licensor and wholesale customer requirements. Advise and counsel various departments on a wide range of legal considerations for the day-to-day operation of the Fanatics Commerce business. Develop process improvement and draft/implement business-appropriate policies, programs, and best practices. Develop training materials and provide employee and vendor training. WHAT YOU BRING TO THE TEAM: Law degree, such as a Juris Doctor or other comparable degree from an ABA-accredited law school (or international equivalent). Current license to practice law in the appropriate jurisdiction. At least six (6) years of legal professional work experience at a major law firm and/or in-house at a major corporation, directly advising senior leadership clients on complex regulatory compliance matters. Strong knowledge of regulatory frameworks impacting supply chain, including trade compliance, consumer product safety, ESG, and labor/human rights laws. Experience drafting and negotiating complex commercial and supply chain contracts. Exceptional analytical, communication, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment. Strong business acumen and ability to provide pragmatic, solution-oriented advice. Independent self-starter with a proven track record of effectively managing and prioritizing a high-volume workload and working well under pressure in a fast-moving and often-changing environment. The successful candidate will have strong leadership skills with passionate commitment to foster a diverse, inclusive, and collaborative culture to deliver high impact legal and business results. WHERE YOU’LL WORK AND WHAT’S REQUIRED: The employee will be required to work out of either of our offices in: Tampa, FL, Jacksonville, FL, Atlanta, GA. The employee will follow our hybrid schedule of three days in office, with the option to work from home the additional two days. Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com<http://www.fanatics.com/>. Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA). At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do: · Build Championship Teams · Obsessed with Fans · Limitless Entrepreneurial Spirit · Determined and Relentless Mindset Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
Posted 2 days
Solid Waste Compliance Inspector
City of Jacksonville, FL - Jacksonville, FL
Job Description Are you looking for a position with a work/life balance? Do you want to earn four (4) weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered “yes” to any of these questions, you need to complete your application now. Work for the city you love!!! The Office of Administrative Services Department is actively seeking a Solid Waste Compliance Inspector. Did you know as a City of Jacksonville employee, you would also have twelve (12) paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after ten (10) years of public service and on-time payments. This is technical work in monitoring services of waste hauler contractors for adherence to standards and specifications, resolving customer complaints, educating citizens, and issuing warning citations of code violations. Work requires knowledge of applicable ordinance codes, contracts, service standards, and department standard operating procedures. Contacts with others require skills in understanding and/or influencing people, which are important in the enforcement of applicable codes, resolving customer complaints, and promotion of citizen awareness. The work is semi-routine where tasks are covered by procedures or precedents and, although patterned, some latitude is permitted to consider and choose the most appropriate technique, method or procedure to follow. Work is performed in both office and field environments where risks and hazards are substantial, but are known, somewhat predictable, and mostly controllable. The physical demands consist mainly of standing, sitting, and walking for extended periods of time, and occasionally lifting and moving debris weighing up to 40 pounds. Operates motor vehicles, cameras, and standard office equipment such as personal computers, copiers, telephones, and facsimile machines. Work is performed under general supervision where the work assignments are subject to instructions and established work routines and the worker has latitude to rearrange the sequence based on changing work situations or workflow. Examples of Work Inspects work of waste hauler contractors for adherence to service standards and specifications. Inspects tire shops to verify registration/license with the City of Jacksonville. Visits tire transporters to educate them on applicable City programs. Issues warning citations to non-compliant residents. Responds to and resolves MyJax complaints in a timely fashion. Prepares and maintains reports, summaries and correspondence regarding complaint resolutions and applicable registrations. Interacts with the public, City departments, and outside agencies to provide information regarding service standards, City ordinances, and contracts. Attends various community meetings and promotes citizen awareness of service standards and ordinance requirements. Operates a personal computer using word processing and email software. Demonstrates proficiency in the City of Jacksonville’s competencies. Performs related work as required. Knowledge, Skills and Abilities Knowledge of applicable ordinances, contracts, and service standards. Knowledge of contract haulers service areas and the City's assigned routes and schedules for garbage, trash and recycling pick-up. Knowledge of work routines and procedures, equipment, tools, and materials used in solid waste operations and maintenance activities. Skill in reading and interpreting maps and street guides. Ability to read, comprehend and apply job-related materials. Ability to prepare and maintain reports, summaries, and correspondence. Ability to communicate effectively, including making presentations before groups to promote citizen awareness of service standards and ordinance requirements. Ability to operate a personal computer, camera and other equipment and tools used in monitoring waste hauler service areas and resolving customer complaints. Ability to operate a motor vehicle. Ability to communicate effectively. Ability to establish effective working relationships. Open Requirements/Supplemental Information Three (3) years of education and/or experience in monitoring service standards, contract administration, compliance inspections, or enforcement activities, which must have included customer complaint resolution and operating a personal computer. OTHER REQUIREMENTS: The probationary period for this class is one year. LICENSING/CERTIFICATION/REGISTRATION: Must possess and maintain a valid driver’s license during employment in this class. Must qualify for, obtain, and maintain a City of Jacksonville public driver certification for employment in this class. A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blackout, is required with your application. U.S. transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. Transcripts outside the U.S. must be converted to U.S. standards. The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make “[email protected]” a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process. please refer to the Frequently Asked Questions on the website. Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for post-secondary educational requirements, in employment and are encouraged to apply for positions being filled. If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference. If a candidate believes he or she was not afforded the veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to: Florida Department of Veterans Affairs Attention: Veterans’ Preference Coordinator 11351 Ulmerton Road, Suite 311-K Largo, FL 33778-1630 Email: [email protected]
Posted 2 days
Quality Engineer I
Parker Hannifin - Jacksonville, FL 32254
Position Summary Job Title: Quality Engineer I Exempt or Non-Exempt: Exempt MARKETING STATEMENT At Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient, and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers. As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parker’s goal of addressing the world’s most pressing engineering challenges. At Parker, our team members belong, matter, and make a difference. POSITION SUMMARY Develops, modifies, applies, and maintains quality standards and evaluation methods for products and processes. Provides moderately complex statistical information for quality improvement by determining and applying testing methods and criteria. Coordinates and guides technical evaluations, analysis, and related data acquisition processes to ensure division quality objectives are achieved. ESSENTIAL FUNCTIONS: Assesses quality performance (or cost-of-quality) using statistical and analytical methods. Devises and implements methods and procedures for inspecting, testing, and evaluating the precision, reliability, and accuracy of products, processes, and production equipment. Develops and establishes quality systems and procedures, inspection plans, quality performance trends, statistical plans cost estimates, and technical quality plans for proposals. Ensures that project and/or process control documentation is compliant with requirements and/or contract. Assesses the cost of, and determines the responsibility for, products or materials that do not meet required standards and specifications by performing statistical analyses. May establish statistical confidence by identifying sample size and acceptable error and determining levels of confidence. Assures the timely processing of nonconforming materials and assists in the disposition process by participating in failure analysis and corrective action investigations as a member of the Material Review Board. Coordinates with customers and suppliers relating to quality performance, trends and corrective action. Verifies compliance and effectiveness of the quality system by performing supplier audits and surveys. May initiate programs to improve supplier performance. May design or specify inspection and testing mechanisms and equipment and conduct quality assurance tests. Develops experiments by applying factorial or other techniques as appropriate for product or process. Participates on product development teams to review engineering releases and changes, manufacturing methods, planning, and process specifications as it relates to product quality. Develops sampling plans by applying attribute, variable, and sequential sampling methods. Devises sampling procedures and designs and develops forms and instructions for recording, evaluating, and reporting quality data. Develops statistical process controls by applying and maintaining applicable control charts. Analyzes data and trends by completing hypothesis, normal distribution, and process capability analysis tests. Refines and enhances products and processes by applying continuous improvement and key lean manufacturing/production principles and techniques to areas of production. Prepares reports by collecting, analyzing, and summarizing data and making recommendations. Compiles and writes training material and conducts training sessions on quality control activities. Maintains professional and technical knowledge by attending educational workshops, reviewing publications, establishing industry networks, benchmarking state-of-the-art practices, maintaining American Society for Quality certification, and/or participating in professional associations. Complies with federal, state, and local legal requirements by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions. Provides information and develops corrective action measures by interfacing with customers and regulatory agencies and assisting in internal and external audits. Shares specialized knowledge with others. Represents Company on specific projects. Contributes to team effort by accomplishing related results as needed. Work assignments may include cross-functional or project team responsibilities (e.g. continuous improvement). JOB REQUIREMENTS: Bachelor’s degree (BS) in Engineering or a related technical discipline. Demonstrated ability to perform the essential functions of the job typically acquired through two or more years of related experience. American Society for Quality certification desired. Practical knowledge of state-of-the-art inspection and quality engineering/assurance techniques, procedures, instruments, equipment, theories, principles and concepts and general business operations. Knowledge of aerospace industry or similar industry products and legal and regulatory requirements related to field. Ability to effectively apply continuous improvement principles and techniques to quality and manufacturing functions. Ability to use standard business software applications and/or specialized data analysis tools. Ability to work on a variety of problems of moderate scope and complexity where analysis of the situation or data requires thorough identification of factors and analysis of impact; work within general work objectives regarding projects and team goals. Ability to read, analyze, and interpret scientific and technical journals, and financial reports. Ability to effectively communicate and present information to team members, team leaders, and top management; respond to significant inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to interpret a broad variety of technical instructions in mathematical or diagram form that include several abstract and concrete variables. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to use full discretion in selecting procedures and techniques to apply to work and determine priority and order of assignments. Ability to effectively demonstrate team member competencies and participate in goal-setting, performance feedback, and self-development activities. Additional Comments: The essential functions have been provided as examples of the type of work performed by employees assigned to this job classification. The Company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an all-inclusive list of duties and responsibilities. It is intended to describe the general nature of the position. Conditions of Employment This position is subject to meeting U.S. export compliance and/or U.S. Government contracting citizenship eligibility requirements. Pay, Benefits, Work Schedule Competitive Compensation Participation in Annual Incentive Program Benefit & Retirement Plans Parker offers competitive benefit programs, including: Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost. 401(k) Plan with company matching contributions at 100% of the first 5% of pay. Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay. Career development and tuition reimbursement. Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you. Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates. Paid Time Off and Company-Paid Holidays. Equal Employment Opportunity Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations. (“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”) If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission Drug Tests Drug-Free Workplace In accordance with Parker’s policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.
Posted 2 days
Case Manager – Elder Affairs
Easter Seals - Palatka, FL 32177
Salary will be between $16.49 to $22.00 per hour (based on experience) Full-Time position working 40 hours per week Are you passionate about empowering older adults to live with dignity, independence, and purpose? Join our dedicated team as a Case Manager, where you’ll play a vital role in delivering life-enhancing services under the Older Americans Act (OAA). As a Case Manager, you’ll coordinate and monitor individualized care plans that support older adults in maintaining their independence and quality of life. You’ll work closely with clients, caregivers, families, and community partners to ensure services such as caregiving, homemaker, and chore assistance are delivered effectively and compassionately. Responsibilities Maintain accurate client records and service authorizations in compliance with OAA and agency standards Conduct client intakes and assessments to determine eligibility and service needs Develop and manage person-centered care plans in collaboration with clients and stakeholders Facilitate annual support plan meetings and regular case reviews Monitor service delivery and client outcomes to ensure quality and satisfaction Participate in interdisciplinary team meetings, outreach events, and community presentations Support quality assurance efforts and prepare for audits and regulatory reviews Advocate for clients and promote awareness of OAA services in the community Qualifications Bachelor’s degree in Social Work, Psychology, Human Services, Nursing, or related field (or equivalent experience) 1–3 years of relevant experience in case management or elder services Strong knowledge of community-based resources for older adults and caregivers Excellent communication, problem-solving, and organizational skills Proficiency in Microsoft Office, Adobe Acrobat, and internet tools Must meet driver qualifications (minimum age 21, valid license, clean driving record) Why Join Us? Make a meaningful impact in the lives of older adults Be part of a collaborative, mission-driven team Opportunities for professional development and training Represent a respected organization in the aging services network What We Offer: Live and on-demand professional development Medical, dental, and vision coverage Paid holidays, vacation, sick, and personal time Employee Assistance Program Supplemental insurance options 403B retirement savings plan Easterseals Cares Wellness program Genuine work-life balance The chance to make a lasting impact in your community Easterseals Florida has been rated a Great Place to Work (2020 – 2025) by our employees! We provide services daily that are leading the way to 100% equity, inclusion and access for people living with disabilities, families and communities. Working at Easterseals is more than just a job - it's an opportunity to be part of something bigger! If you want to translate your talent, your passion, and your commitment to help people with disabilities, families and the community, you might be exactly what we are looking for. Easterseals Florida is a Drug Free Workplace (DFWP) (including medical marijuana). Easterseals Florida is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Easterseals Florida is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact our HR department at (407) 629-7881, [email protected], 2010 Crosby Way, Winter Park, FL 32792.
Posted 2 days
QMS Complaint Coordinator
KLS Martin Group - Jacksonville, FL 32246
*This role is remote, however applicants must be located within 50 miles of KLS Martin's Jacksonville location. In addition, applicants must be authorized to work in the U.S. without the need for current or future visa sponsorship* Job Summary The QMS Complaint Coordinator is responsible for managing the full lifecycle of the customer complaint process in accordance with internal procedures and applicable regulatory requirements. This includes receiving and documenting complaints, coordinating investigations, monitoring progress, and ensuring timely closure and proper recordkeeping. The role involves consistent interaction with cross-functional teams—internal and external—to collect relevant information and ensure complaints are assessed, investigated, and resolved in a compliant and timely manner. The Complaint Coordinator is also responsible for maintaining data integrity within the Quality Management System, preparing summaries or reports as needed, and supporting audit or inspection activities related to complaint records. This position requires strong organizational skills, attention to detail, and the ability to follow established procedures while meeting documentation and reporting deadlines. Essential Functions, Duties, and Responsibilities Manage Complaint Lifecycle: Receive, log, and process customer complaints in accordance with company procedures and regulatory requirements. Coordinate investigations, track status, and ensure timely closure of complaints. Assist in Day-to-Day Complaint Processing: Support the intake and administrative handling of complaints, including gathering relevant information from internal and external sources. Assist in reporting and processing complaints in SAP and other designated systems. Maintain Accurate Complaint Records: Ensure all complaint records are complete, accurate, and compliant with internal procedures. Update tracking systems and maintain documentation throughout the complaint lifecycle. Facilitate Product Returns and Movement: Coordinate the return of products related to complaints with internal and external parties. Track and document product movement as part of the complaint process. Support Document Control: Serve as a back-up in Document Management, including processing and tracking controlled documents. Review and assist with drafting controlled document procedures related to complaint handling. Prepare Reports and Summaries: Compile complaint data and generate reports and summaries for internal quality reviews and management reporting. Assist with Calibration and Material Master Coordination: Serve as back-up coordinator for calibration-related procedures. Assist in creating and maintaining material master data in applicable systems. Support Quality Data Collection and Administration: Assist in the collection, entry, and analysis of quality data as needed to support regulatory and quality functions. Contribute to ongoing Quality Management System (QMS) initiatives and compliance efforts. Collaborate Across Functions: Work with cross-functional teams (e.g., Quality, Regulatory, Customer Service, Sales, Operations) to collect information and resolve complaint-related issues. Support Audits and Inspections: Prepare complaint files and documentation for internal audits or external regulatory inspections. Maintain audit-ready complaint documentation at all times. The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. Education and Experience Requirements 2-year degree plus 2 years of administrative experience, or 4 years of administrative experience Proficient user of Microsoft Office applications, with intermediate knowledge of MS Excel SAP Experience preferred but not required Knowledge, Skills, and Abilities Builds effective working relationships across all levels of internal teams and external partners, including customers and colleagues. Works both independently and collaboratively with cross-functional teams, demonstrating initiative and reliability with minimal supervision. Applies critical thinking and adaptability to solve problems in dynamic and evolving environments. Skilled in retrieving, analyzing, and interpreting documentation to support decision-making. Maintains a high standard of accuracy and quality through meticulous attention to detail. Communicates clearly and professionally with colleagues, leadership, and cross-functional teams at all organizational levels. Delivers exceptional customer service with a consistently positive and solution-focused attitude. Effectively manages competing priorities while maintaining focus and productivity. Skill Requirements: Typing/Computer keyboard Utilize computer software (specified above) Retrieve and compile information Verify data and information Organize and prioritize information/tasks Verbal communication Written communication Physical Requirements: Sitting for extended periods Extended periods viewing computer screen Walking Reading Speaking Hear/Listen Maintain regular, punctual attendance Writing Hazards: Normal office environment
Posted 2 days
Manager Clinic/Center Administration
Conviva Senior Primary Care - Jacksonville, FL 32211
Become a part of our caring community and help us put health first The Center Administrator (CA) is a healthcare professional who leads the daily operations of our senior primary care centers and upholds our model of care that puts patients at the center of everything we do. The CA ensures the smooth operation and performance of our outpatient centers, handling a range of administrative, operational, and leadership tasks. This role requires a strategic mindset, financial acumen, relationship skills, strong organizational skills, and a passion for patient care. The CA develops and implements staffing plans, policies, and procedures, and collaborates with clinicians to achieve optimal patient outcomes and company initiatives, including Quality, HEDIS/STARs, AHCA, financial management, and employee and patient retention. Specific details may vary by market/center at the discretion of local leadership. KEY RESPONSIBILITIES Leadership & Operational/Organizational Management: Oversee operations within a multi-physician office or clinical group, maintaining an owner-operator mindset and leading by example, while supervising and managing Medical Assistants (MA) and Front Office (FO) staff to promote a positive team culture, guide performance expectations, and manage daily schedules. Ensure adherence to state and federal regulations. Plan and execute staff meetings, demonstrating strong financial acumen and managing Profit & Loss (P&L) to connect strategy with business results. Manage front-of-house and back-office operations, ensuring the center is clean, organized, and welcoming. Manage center associates ensuring sufficient staff, onboarding new associates, including providers, and ongoing training and development Conduct monthly meetings with Regional AOD, AMDs, and providers. Monitor and improve NPS Scores, providing explanations and conducting service recovery requests. Foster effective collaboration and communication with colleagues, patients, and key stakeholders. Provide assistance with administrative duties such as expense reporting, new provider hiring/onboarding, license/credentialing management, scheduling, etc. Clinical/Patient Management: Commitment to creating patient-centric environments and fostering a culture of care and connection. Deliver service excellence by prioritizing patient needs, ensuring high satisfaction, and including their perspectives in decision-making. Partner with clinical leadership to address clinician performance issues and manage and resolve patient complaints, focusing on retention and acquisition. Conduct monthly safety audits, performing audits of clinical logs to ensure compliance and quality, manage MSDS and OSHA concerns, and address clinic operation opportunities. Collaborate with providers on patient terminations in collaboration with risk management. Dyad Partnership: Collaborate with clinical dyad partners, meeting regularly to align on clinical and operational goals and building high-performing teams with clinical and operational staff. Maintain regular communication to align on performance, strategies, and team management. Ensure unified decision-making and consistent messaging for cohesive leadership. Work together towards common goals that support the mission, vision, and values, along with overall patient experience outcomes. Manage clinic/market dynamics and engagement interdependently. Monitor and communicate incentive plans effectively. Collaborate with clinical dyad partners to develop provider engagement strategy plan to mitigate turnover, improve provider satisfaction and burnout. Use your skills to make an impact Required Qualifications: Must be able to work at the Conviva clinic located at: Beach Blvd - Jacksonville 3+ years of operational leadership experience within a multi-physician office or clinical group, including front of house management and clinical operations, along with direct leadership experience and a demonstrated ability to lead, coach, and mentor teams. Healthcare practice management experience. Understanding of state and federal healthcare regulations. Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems and knowledge of various software tools. Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA's, community organizations and other health plan staff. Job is considered patient facing and is part of Humana's Tuberculosis (TB) screening program. Candidates selected for this job will be required to be screened for TB. Current CPR certification Associates working in the State of Florida will need ACHA Level II Background clearance. Preferred Qualifications: Bachelor’s degree, preferably in Business Administration, Healthcare Administration, or a related field; or, in lieu of a bachelor’s degree, 5+ years of Healthcare Administration/Leadership experience Full-risk VBC experience Basic knowledge of Population Health Strategy Familiarity with Medicare Experience managing a budget of $500,000+ ** PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF or Word format) ** Additional Information Work Hours: Monday - Friday 8am - 5pm Alert Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana’s secure website. Interview Format – HireVue As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. #LI-MD1 Scheduled Weekly Hours 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $71,100 - $97,800 per year This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. About Us About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Posted 2 days
Assistant Nurse Manager RN – Labor and Delivery
Ascension - Middleburg, FL 32068
Details Department: Labor and Delivery Schedule: Full Time, Day Shift, 8:00am - 4:30pm Hospital: Ascension St. Vincent's Clay County Hospital Location: Middleburg, FL Benefits Paid time off (PTO) Various health insurance options & wellness plans Retirement benefits including employer match plans Long-term & short-term disability Employee assistance programs (EAP) Parental leave & adoption assistance Tuition reimbursement Ways to give back to your community Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer. Responsibilities Supervise, coordinate, and provide leadership while directing activities of associates in one or more of the following nursing specialty areas: Cardiovascular/Cath Lab, Surgical Services, Emergency/Triage, Endoscopy, Adult or Pediatric/NeoNatal Critical Care Departments, Labor & Delivery/Women & Family. Responsibilities: Assess daily patient access needs and ensures that appropriate patient care is provided. Provides oversight involving all aspects of nursing department operations. Deliver quality patient care and ensures implementation of clinical objectives. Delegate appropriate duties to clinical staff based on their assessed skills and abilities, maintaining proficiencies related to job functions and processes through ongoing monitoring of daily operations. Collaborate with department leadership to ensure processes are up to date and followed. Participate with ongoing quality initiatives, auditing projects and development of plans for improvement. Conduct hiring, training, directing, development and evaluation of staff. Requirements Licensure / Certification / Registration: BLS Provider obtained within 1 Month (30 days) of hire date or job transfer date required. American Heart Association or American Red Cross Accepted. Education: Required professional licensure/certification AND 1 year of cumulative job specific experience required. Why Join Our Team Ascension St. Vincent's is expanding in the fastest-growing county in Northeast Florida with the addition of a fourth regional hospital, Ascension St. Vincent’s St. Johns County. Serving Northeast Florida and Southeast Georgia, Ascension St. Vincent's has been providing caregivers in every discipline a rewarding career in healthcare since 1873. Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states. Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you. Equal Employment Opportunity Employer Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster. As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension. Pay Non-Discrimination Notice Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. E-Verify Statement This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify
Posted 2 days
Procedure Scheduler
First Coast Cardiovascular Institute, PA - Orange Park, FL 32073
TITLE: Procedure Scheduler LOCATION IN ORGANIZATION: The position is located at the Fleming Island/Orange Park office and reports directly to the Office Manager for all matters, including job duties, performance evaluations, approval of leave, and other assignments as deemed necessary by First Coast Cardiovascular Institute (FCCI) Management. NATURE OF DUTIES: Procedure Scheduler performs a variety of medical office duties ranging from procedure scheduling, receptionist, handling medical records, handling payments, and correspondence. SPECIFIC DUTIES: 1. Answer phones, schedule procedures and office appointments, check-in and check-out patients, call patients on recall list to schedule procedures, follow-up and correspond with patients for appointments, greet patients or customers in a friendly, professional manner. Assist clinic staff with changes in schedules and confirming daily scheduled procedures. Enter electronic messages to other departments to assist with patient care. Perform appropriate and accurate documentation in the medical record as is applicable to patient service duties. 2. Assist Billing Department with collecting co-pays and patient balances. Provide billing department with clear copy of insurance cards and current demographic information. Check medical charts to ensure that insurance verifications are current and available for other personnel. Maintain HIPAA privacy and security. 3. Communicates with billing department concerning collections accounts as received, correcting and refilling claims as needed, or posting the necessary adjustments daily. 4. Answer patient questions concerning procedures, insurance, or billing issues. 5. Performs other related duties as assigned and serves in whatever other capacity deemed necessary for successful completion of the mission and goals of FCCI and in concordance with its patient philosophy. STANDARDS OF PERFORMANCE: 1. Scheduling in-office catheterization procedures and hospital procedures in a timely manner. 2. Keeps work area neat and organized. 3. Helping fellow employees when all duties are complete 4. Communicate any problems or difficulties concerning job duties as they arise to supervisor. 5. Meets all deadlines and timeframes for completion of assignments. 6. Performs all duties without significant error occurring with any regularity. 7. Represents FCCI in a professional manner at all times. 8. Exhibits at all times good communication skills with physicians, patients, supervisors, and co-workers. 9. Exhibits whenever possible a harmonious relationship with other FCCI employees in order to accomplish the duties and responsibilities of the position. While perfect harmonious relationships with all employees is sometimes not achievable, not more than an occasional complaint should be received by the supervisor about the incumbent of this position. QUALIFICATIONS FOR THE POSITION: 1. High School graduate required. 2. Experience in scheduling hospital procedures preferred. 3. Experience with insurance in relation to medical practices preferred. 4. Demonstrated ability to organize. 5. Possess time management skills. 6. Ability to understand and use a computer system. 7. Experience with telephone collections preferred, but not required. Job Type: Full-time Benefits: * Dental insurance * Health insurance * Paid time off * Vision insurance Ability to Commute: * Orange Park, FL 32073 (Required) Work Location: In person
Posted 2 days
Sr. Liability Claim Specialist
Landstar - Jacksonville, FL 32224
What is Landstar? Landstar stands for safe, secure and reliable transportation services delivered by our unique network of small business owners. Independent agents and capacity providers operating under the Landstar umbrella enjoy the strength and support of one of the industry’s most stable and successful companies. Our network of independent entrepreneurs provide customers with personalized service at the local level with the global reach and resources of a multi-billion dollar company. Location: Onsite in Jacksonville, FL Schedule: Monday – Friday 8-5 What work will you perform? Investigate and evaluate auto accident claims involving medium to high severity first and third-party bodily injury and property damage involving a Landstar entity, reaching a fair and equitable decision or resolution considering all available investigative factual material, laws, rules, and regulations. Essential Responsibilities: • Review initial information and identify involved parties and potential exposures after confirming insurance coverage available • Obtain, verify, and preserve documents and discovery items to formulate liability and damages decisions while considering applicable rules and laws of the accident venue • Assign vendors and experts for specific assignment as needed. • Monitor adequacy of all claim reserves; adjusting within authority level or notify management of needed increase • Make timely liability decisions and set appropriate strategy for resolution • Work closely with defense counsel to direct litigation activity, adequacy of resolution strategy, and respond timely to litigation discovery requests • Participate in arbitrations, mediations, settlement conferences and trials when requested, which may include out of state and overnight travel • Ensure claim activity, reserves, and payments are timely documented within the claims management system • Work closely with management on potential high exposure claims and files in litigation, and timely identify and report high exposure files to senior management and excess insurers • Submit information timely to CMS/Medicare, ISO, OFAC, MVTIS, etc and identify fraud indicators for submission to SIU Required Minimum Experience and Education: • Bachelor’s Degree or equivalent experience • 3 years of litigation claims experience • Current 6-20 all lines license Preferred Experience and Education: • 5 years litigation claims experience Knowledge, Skills, and Abilities: • Ability to interpret contracts and Commercial Auto/Trucking policies relating to Auto, GL, UM/UIM, and PIP/No-Fault claims • Understand and apply tort and contractual law and moderate to superior understanding of legal terms, civil procedures, and concepts • Proficient with technology to include all Microsoft Office products, claims management systems, and external sites such as ISO, ExamWorks, ARMS, etc. • Ability to quickly recognize potential risk exposures resulting from accidents and demonstrated sound judgment and decision-making abilities • Ability to write captioned management reports that conform to prescribed style and format • Ability to effectively present information to senior management, claims committees, or other professional groups • Ability to analyze monthly key performance indicators and address deficiencies Why work at Landstar? Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team. Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more. If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you! Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to [email protected]. Privacy Policy Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.