Job Results
Financial Services
Posted 1 week
Fraud Prevention Analyst
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Job Description Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. Are you FIS? What you bring: · You will coach, mentor, and lead a team of Fraud Prevention Analysts in performing their daily duties and responsibilities. You will provide the team guidance, direction, and constructive feedback, as needed. You will work closely with leadership/management. · You will be the go-to Subject Matter Expert (SME) on all things Fraud Analytics. · You will be working with large-scale business data sets, and the ideal candidate will have advanced skills in data manipulation, script-building, Excel, and SQL. (8+ years of experience preferred) · You will possess a strong understanding of internal business segment (stakeholders) and presentation skills. · You will possess a strong understanding of working in complex corporate environments and have the ability to work with internal and external stakeholders to complete tasks. · The ideal candidate will have strong presentation skills and be comfortable with presenting to large audiences and executive-level stakeholders. · You will have experience in relational database structures, research methods, sampling techniques and system testing. · You are a go-getter, are self-directed, and able to work independently. · You will have advanced data mining experience. · You will have several years of experience with BI tools (Hyperion, SAS, Python, Tableau, etc.) · You will have an Analytical mindset and a genuine interest in crunching datasets and delving into advanced research to discover trends. · Fraud background preferred in data driven rule writing/rule design. · Superior verbal and written communication skills. · Excellent organizational and time management skills. The ability to complete quality work within strict timeframes and meet deadlines. · Bilingual in Spanish is a plus. · Complete other duties and responsibilities, as assigned. EDUCATION REQUIREMENTS Bachelor’s degree: Preferred studies will be in statistics, accounting, finance, economics, or business. Master’s degree in a quantitative or business field is a plus. What you will be doing: Lead a team, providing coaching, guidance, feedback, and support. Analyze fraud metrics and report emerging trends. Test, implement, and modify fraud strategies. Evaluate fraud databases and operational performance. Integrate fraud data with other sources to assess end-to-end performance. Support clients' fraud-related needs. Design and automate internal and external fraud reports. Present performance and opportunities to clients. Collaborate on special fraud projects. Proactively seek improvement opportunities. Handle ad hoc report and analysis requests. Work independently and collaboratively. Perform additional duties as needed. Lead and coach a team. Analyze fraud metrics and trends. Develop and refine fraud strategies. Integrate and evaluate fraud data. Support clients and present findings. Automate reports, collaborate on projects, and seek improvements. Handle ad hoc requests and other duties as needed. Lead team, analyze fraud, refine strategies, support clients, automate reports. What we offer you: At FIS, we hire the best. In return, you receive exceptional benefits including: • Opportunities to innovate in fintech • Tools for personal and professional growth • Inclusive and diverse work environment • Resources to invest in your community • Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 1 week
BPS Operations Processing Associate Specialist
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? What you will be doing: Act as the primary liaison for client communications and relationship management Handle client inquiries via phone, email, or fax, and maintain client satisfaction Develop and coordinate account plans, project implementations, and client loyalty processes Research and resolve client problems, responding to inquiries and ensuring operational arrangements Manage client relationships, including tracking issues, coordinating resolutions, and maintaining communication Conduct regular client status calls and billing reviews, and provide billing support Educate clients on processes and procedures to enhance service efficiency Oversee commitment requests and project kick-offs to ensure proper resource allocation and adherence to target dates What you will need: Current or recent retirement services experience required Excellent verbal and written communication skills Good knowledge of FIS systems and the financial services industry Strong problem-solving abilities and customer service skills Ability to work independently and in a team, with flexibility in hours Experience in banking or financial services is preferred What we offer you: Opportunities to innovate in fintech Inclusive and diverse team atmosphere Professional and personal development Resources to contribute to your community Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 1 week
Fraud Prevention Analyst
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. Are you FIS? What you bring: · You will be Advanced working with large-scale business data sets, fluent in scripting and rapid prototyping skills including expertise in SQL and Excel (3-5+ years of experience preferred) · You will possess a strong understanding of internal business segment (stakeholders) and presentation skills · You will have experience in relational database structures, research methods, sampling techniques and system testing · You are a go-getter, are self-directed and able to work independently · You will have advanced data mining experience · You will be familiar with BI tools (Hyperion, SAS, Python, Tableau, etc) · You will have an Analytical mindset and love to crunch data · Fraud background preferred (data driven/data analytics) · Excellent communication skills both verbally and written What you will be doing: · Analyze overall fraud metrics, identify, and report on emerging trends · Test/Implement/Modify fraud strategies as appropriate · Analyze fraud databases and report on operational performance · Join fraud data with other data sources to derive end-to-end performance metrics for fraud · Will work directly with clients, supporting fraud products and overall fraud needs · Design and implement new internal and external Fraud reports · Create and deliver presentations to clients with meaningful commentary on both past performance and future opportunities · Collaborate with fraud management on special projects or requests · Take ownership of work and proactively engage in identifying opportunities for improvement · Respond to ad hoc requests for report building and data analysis · Working independently, as well as with team members Please note: this is a full-time role with a hybrid schedule in the location posted. Current and/or future sponsorships are not available for this position. Added bonus: · Bilingual in Spanish EDUCATION REQUIREMENTS: Bachelor’s degree: Preferred studies will be in statistics, accounting, finance, economics, or business What we offer you: At FIS, we hire the best. In return, you receive exceptional benefits including: • Opportunities to innovate in fintech • Tools for personal and professional growth • Inclusive and diverse work environment • Resources to invest in your community • Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 1 week
Associate Strategist
Mayo Clinic - Jacksonville, FL
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights Medical: Multiple plan options. Dental: Delta Dental or reimbursement account for flexible coverage. Vision: Affordable plan with national network. Pre-Tax Savings: HSA and FSAs for eligible expenses. Retirement: Competitive retirement package to secure your future. Responsibilities The Associate Strategist provides consultative and analytical services, contributing to strategies for sites, shields or departments, and other corporate priorities under the direction of a strategist, manager, or director. Responsible to contribute core components of the assigned Strategy service line in support of the assigned projects. Partners across multidisciplinary teams to drive innovation, challenge the status quo and implement solutions and programs to advance priorities. Will provide strategic direction through analysis and insights to drive strategic choices and the planning process in line with the long-term strategic plan. Establishes and maintains strong customer relationships with both internal and external partners. Serves as change agent, championing agile ways of thinking and working to enable teams and individuals for success. Drives excellence in financial acumen, communication (verbal, written and presentations), business and strategic planning, performance monitoring and reporting. There are several types of Associate Strategists within the Department: Developers focus on exploring new areas of strategy and identifying solutions to large and new endeavors. Planners focus on ensuring our strategies are being deployed well throughout the organization and work with key service areas to ensure our plans are appropriately developed and we’re making progress toward achieving our goals. Analysts focus on markets, customers and assess market conditions to determine relevant impacts to our current and future strategy. Analysts partner with strategy developers, planners and key service areas to develop timely, relevant and actionable insights that drive strategy and inform progress. Qualifications Bachelor’s degree. Experience in strategic intelligence, strategic planning, strategy development, client services, business or management consulting, project management, operations, analysis or health care. Master’s Degree. Strong alignment with Mayo’s core values. Demonstrates competencies in problem-solving and systems thinking, risk taking and innovation, collaborative leadership, executive communication, navigating ambiguity, driving results and equity, inclusion and diversity. Resilient change agent that thrives in ambiguity. Comfort working in an empowered fashion with minimal direction and under pressure. Relationship oriented, high performing individual with a strong balance of EQ and IQ. Must possess strong executive presence, oral and written communication, presentation skills, and superior interpersonal skills to facilitate effective relationships both within and outside of Mayo Clinic. Solid organizational and project management skills. Financial and business acumen to create viable strategies and pragmatic business and operating plans. Successful track record to work effectively in a complex, consensus environment that expects and promotes teamwork. Strong strategic judgment. Ability to evaluate and improve upon existing processes and develop/implement new processes where appropriate. Meets deadlines with enthusiasm and confidence. Proactively identifies and mitigates risk with meticulous project planning and creative solutions. Must demonstrate ability to handle sensitive/confidential/proprietary information. Exemption Status Exempt Compensation Detail $84,198.40 - $117,915.20 / year. Benefits Eligible Yes Schedule Full Time Hours/Pay Period 80 Schedule Details M-F, 8-5 Employee must live within driving distance of the Rochester, Jacksonville or Scottsdale/Phoenix Mayo Campus. Will be onsite approximately 1-2 times a quarter. Weekend Schedule NA International Assignment No Site Description Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Recruiter Laura Percival
Posted 1 week
Building Maintenance Specialist (R-19763)
Dun & Bradstreet - Jacksonville, FL
Shape the Future with Dun & Bradstreet At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. For over 180 years, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers. The Building Maintenance Specialist is responsible for supporting day-to-day operations of our offices, including building and property maintenance, project support, custodial services, and mailroom operations. This role will assist the Supervisor, Facilities in ensuring the efficient operation of building engineering activities and will coordinate with vendors and subcontractors as needed. Support preventive maintenance and repairs for building systems, equipment, and facilities; monitor and improve building operations; and contribute to trade-related tasks such as light carpentry, plumbing, electrical work, painting, roofing, and HVAC maintenance. Essential Key Responsibilities Assist the Supervisor, Facilities with operations and maintenance of all air conditioning and heating equipment, water heaters and boilers, primary electrical switchgear and sub-panels, refrigeration equipment, and the operation of digital automatic temperature control systems. Works with vendors to supervise the operation and maintenance of fire/smoke detection and suppression systems. Perform preventative maintenance and maintains all inspections records. Participates in the development, review, and updates to the Dun & Bradstreet Facilities Plan. Supports minor plumbing, electrical refrigeration, and carpentry work. Conducts minor paint touchups, floor/tile repair, and office furniture repair/reconfiguration. Performs assigned work orders/repairs and/or provides technical and procedural troubleshooting solutions. Arranges for subcontractors as needed. Formulates and implements a preventive maintenance program to ensure that building machinery and systems meet or exceed their rated life. Oversee and inspect the work performed by subcontractors. Determines that work is complete, equipment is fully functional, and systems is in prime working condition. Respond quickly to emergency situations, summoning additional assistance as needed. Essential Skills and/or Certifications Associate's degree or equivalent or technical school and a minimum of 7 years related experience and/or training. Certification in one or more of the following: HVAC, electrical, mechanical, HVAC and refrigeration systems, process controls, mechanical power transmissions, painting, plumbing, carpentry, or engine repair. Can substitute certification with equivalent military training or experience. Familiar with maintenance or facility operations to include; vendor management, safety, maintenance, and organizing maintenance schedules Highly organized and able to manage multiple priorities. Ability to solve problems that require advanced analytical and quantitative skills. Ability to comprehend, analyze, and interpret complex documents. Ability to provide efficient, timely, reliable, and courteous service to peers and vendors. Ability to respond effectively to sensitive issues. Excellent communication skills (Both Oral and Written) Proficiency in Microsoft Office Suite skills Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success. Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs. Where applicable, fluency in English and languages relevant to the working market. Physical Requirements Ability to sit, speak and operate telephone and/or computer for long periods of time Ability to handle pressure, stressful conditions, and conflict resolution Ability to work day, evening and/or weekend hours as needed Ability to travel by any form of transportation Ability to lift, push, pull 75 lbs Ability to stand, walk, climb, kneel, crouch and bend over for work at office premises and office events Regular attendance in the office Must have valid drivers license Benefits We Offer · Generous paid time off in your first year, increasing with tenure. · Up to 16 weeks 100% paid parental leave after one year of employment. · Paid sick time to care for yourself or family members. · Education assistance and extensive training resources. · Do Good Program: Paid volunteer days & donation matching. · Competitive 401k with company matching. · Health & wellness benefits, including discounted Wellhub membership rates. · Medical, dental & vision insurance for you, spouse/partner & dependents. All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com. Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform. Equal Employment Opportunity (EEO): Dun & Bradstreet provides equal employment opportunities to applicants and employees without regard to race, color, religion, creed, sex, age, national origin, citizenship status, disability status, sexual orientation, gender identity or expression, pregnancy, genetic information, protected military and veteran status, ancestry, marital status, medical condition (cancer and genetic characteristics) or any other characteristic protected by law. Know Your Rights: Workplace Discrimination is Illegal - The current poster can be found here. We participate in E-Verify - The current poster can be found here. Accommodations information for applicants with disabilities: Dun & Bradstreet is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with Dun & Bradstreet, please send an e-mail to [email protected] to let us know the nature of your accommodation request and your contact information. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please visit https://bit.ly/3LMn4CQ.
Posted 1 week
IT Policy Analyst
Fidelity National Financial - Jacksonville, FL
FNF ® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF ®'s various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. FNF ® believes the power of technology can elevate the real estate transaction. From investments in title and escrow software to industry-leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart. POSITION OVERVIEW The Corporate IT Compliance Department is seeking an IT Policy Analyst to join the FNF team in the Jacksonville, FL office. The IT Policy Analyst will serve as a contributor to the administration and maintenance of the Corporation’s Technology and Security Policy Governance Program, while also supporting compliance with these policies and related laws and regulations. This role will be primarily responsible for analyzing, and organizing Information Technology, and Information Security compliance requirements within the Corporate Information Technology and Information Security Governance Documents. LOCATION • Jacksonville, Florida (Minimum Travel Requirements (<10%) • Onsite Expectation: Remote Onsite Hybrid DUTIES & RESPONSIBILITIES • Schedule, coordinate, and lead IT policy review meetings with applicable stakeholders. • Support the internal document management system by completing user acceptance testing, maintaining system records, and tracking system workflows. • Track and gather all required approvals needed for the publication of IT Governance Documents. • Write, edit, and distribute policy change bulletins following the established enterprise communication process. • Review policy change requests to modify existing IT and ISO Governance Documents and support the policy change control process. • Analyze compliance requirements, gaps in requirements, duplications, and perform general quality assurance across the corpus of technology and security policy requirements. • Study and remain up to date on various authoritative security and compliance frameworks such as: NIST, NYDFS, TSC, ITIL. • Support complementary IT governance, risk, and compliance initiatives. • Produce compliance reports, status reports, and other compliance related KPIs as needed, and present analysis to IT Compliance Management. MINIMUM REQUIREMENTS • Bachelor’s degree in a technology-related field (or relative experience). • Ability to actively listen, lead meetings, and mediate conversations across various department stakeholders. • Self-starter with a proven track record of execution and results demonstrating the ability to work independently with minimal supervision. • Excellent written and verbal communication skills. • An ability to produce quality deliverables and meet defined deadlines. • Competent with the creation of professional presentations and status reports. • A general understanding of Policies, Risks, Processes, Controls and the ability to converse at a technical level. • Competent with Microsoft software products (Word, Excel, PowerPoint, SharePoint, Co-Pilot). PREFERRED EXPERIENCE • Ability to effectively utilize authoritative sources, generative AI, or other similar tools to conduct professional, vetted, and ethical research. • Experience operating as an Analyst, Project Coordinator, or a similar role facilitating stakeholder communication, completing professional writing, editing, and analyzing large data sets. • A career goal associated with IT Risk, Governance, Audit, and Compliance. COMPENSATION & BENEFITS FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan. EQUAL OPPORTUNITY POLICY FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
Posted 1 week
Manager, Network Engineering
Fidelity National Financial - Jacksonville, FL
FNF ® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF ®'s various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. FNF ® believes the power of technology can elevate the real estate transaction. From investments in title and escrow software to industry-leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart. POSITION OVERVIEW The Manager, Network Engineering is responsible for leading the architecture, design, engineering, operation, automation, lifecycle management, and service quality of the Company's enterprise network systems and services. This role manages a team of network professionals accountable for reliable, secure, and scalable LAN, WAN, wireless, data center and related connectivity capabilities. Reporting to the VP, Enterprise Connectivity and Security Services, the Manager establishes practical technology roadmaps and engineering standards that support business objectives, service availability expectations, operational resilience, and audit and compliance requirements. The role leads network engineers and other technical contributors. This leader partners closely with IT infrastructure, business stakeholders, vendors, service providers, and consultants to ensure network services meet enterprise needs and are delivered with strong documentation, operational excellence, continuous improvement, and customer-focused execution. LOCATION • Anywhere, USA • Onsite Expectation: Remote Onsite Hybrid DUTIES & RESPONSIBILITIES Strategy & Roadmap • Contribute to the development of short- and long-term strategic technology roadmaps for enterprise network platforms, supported by pragmatic designs that align with business strategies, customer expectations, service level objectives, and operational standards. • Define, review, and maintain network architecture blueprints, hardware and software standards, design models, specifications, diagrams, and lifecycle plans for network systems and services. • Stay current on industry trends and emerging technologies applicable to the enterprise network environment; evaluate opportunities to improve reliability, security, scalability, automation, service quality, and cost efficiency. Technical Leadership • Provide technical leadership and management for network systems projects across LAN, WAN, wireless, data center, cloud networking, and related enterprise connectivity services. • Lead the architecture, design, automation, engineering, product lifecycle, and development of network systems and services, including delivery, deployment, documentation, and operations. • Establish and maintain technical standards, configuration practices, documentation requirements, and continuous improvement processes that support secure, highly available, and well-governed network infrastructure. • Coordinate investigations of operational problems, provide recommendations for improvement, and keep management informed on service health, technology changes, risks, and innovations that may impact business decisions. • Champion software defined infrastructure and identify and lead opportunities for further automation in estate. • Deliver operational excellence with ownership of network incident, problem, and change management processes with a focus on continuous service improvement. • Provide technical guidance on network security and deliver cohesive network and network security strategies and integrations. Team, Vendor & Governance Leadership • Build, manage, mentor, and develop a high-performing network engineering team responsible for enterprise network architecture, engineering, and service delivery across globally distributed environments. • Embrace, sponsor, and coach agile ways of working, with an emphasis on automation, repeatable engineering practices, documentation quality, and operational support. • Provide recommendations for budget needs within the network technology space and support vendor/service provider evaluation, procurement, and service management activities. • Ensure network standards, documentation, and operating practices support audit, compliance, disaster recovery, business continuity, and operational risk management requirements. MINIMUM REQUIREMENTS • College degree in a relevant technical area or equivalent work experience; relevant industry certifications preferred. • 8+ years of relevant work experience in network engineering, network operations, or infrastructure management. • 5+ years of experience in engineering roles supporting LAN, WAN, and network security systems. • 5+ years of experience managing high-performing teams of network subject matter experts, architects, or engineers. PREFERRED EXPERIENCE Technical & Leadership Qualifications • Demonstrated experience supporting enterprise network protocols and technologies, including BGP, EIGRP, MPLS, QoS, SDWAN, wireless networking, automation, and scripting. • Experience designing, configuring, and tuning network platforms, including Meraki and Aruba; experience with data center network platforms and Arista switching technologies, including VxLAN EVPN services. • Knowledge of and experience with highly available, secure, and scalable network designs. • Understanding of disaster recovery strategies for enterprise systems and secure, scalable cloud networking concepts, with Microsoft Azure experience preferred. • SDWAN experience, advanced network monitoring and diagnostic tools experience, and strong understanding of the OSI model as it relates to application troubleshooting preferred. • Strong ITIL operational awareness, customer service orientation, organizational skills, and ability to manage multiple priorities with attention to detail. • Excellent English written and verbal communication skills, with the ability to work effectively in matrixed and geographically distributed teams. Familiar Technologies • Arista • Aruba Networks • Infoblox • Clearpass • EVPN / VXLAN • Azure Networking • ServiceNow • BGP • ThousandEyes • Meraki • SDWAN • Palo Alto COMPENSATION & BENEFITS FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan. EQUAL OPPORTUNITY POLICY FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
Posted 1 week
IT Compliance Analyst
Fidelity National Financial - Jacksonville, FL 32204
FNF ® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF ®'s various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. FNF ® believes the power of technology can elevate the real estate transaction. From investments in title and escrow software to industry-leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart. POSITION OVERVIEW We are seeking an IT Compliance Analyst to join the IT Compliance team to work closely with IT management in the development, evaluation, and monitoring of the IT control environment. The IT Compliance Analyst serves as a key member of the IT Compliance team with growing responsibilities; this person may be called upon to participate in any aspect of IT Compliance. This includes planning, coordination, development, execution, maintenance and reporting of the overall IT Control frameworks; Internal Controls/SOC2 compliance; information security; and other audit areas that may serve a combination of operational, financial and technological objectives. The person in this role must possess a strong working knowledge of IT risk and audit concepts, practices, and procedures while relying on experience in enterprise IT systems, project management, data analytics, and program level communications and reporting. LOCATION • This position will be hybrid based in Jacksonville, Florida with less than 20% travel. DUTIES & RESPONSIBILITIES (may include, but are not limited to the following): Support of the organization to achieve their IT compliance responsibilities. Coordinate and liaise with internal and external auditors, as an IT representative to support the full audit lifecycle. Document new and existing IT processes and design of controls. Develop and execute testing approaches to evaluate the operating effectiveness of controls and maintain ongoing compliance through continuous monitoring. Act as a single point-of-contact between IT managers and auditors to review control evidence and close audit findings; including reviewing management control testing and documentation. Operate as IT Compliance administrator for the IT remediation work tracking system; the system used to track the status of remediation deliverables committed to audit teams. Work with IT managers to address audit findings by developing and implementing practical solutions towards remediation of the findings, including defining success criteria. Execute post-migration evaluations for application migrations to the cloud. Communicate effectively with IT leadership, present key observations and value-added insights through regular reporting. Administrative support of the IT Compliance information, reporting, and workflow systems. Namely SharePoint on-prem and cloud systems. Identify and present new opportunities to streamline or innovate IT Compliance processes, reporting, or systems. MINIMUM REQUIREMENTS Bachelor’s degree (Preferred Fields of Study; Information Technology, Management Information Systems, Computer and Information Science, Finance & Technology, Business or related field) 2-4 years in an IT Compliance, IT Audit, or IT Risk role Understanding of IT policies, risks, processes, and controls Ability to identify key risks and controls, with a thorough understanding of security and control optimization for application security Experience in conducting security design workshops with IT stakeholders Demonstrates ability to manage relationships with IT management at varying levels Experience with assessing control frameworks NY DFS, NIST, CIS, NAIC, TSC, or similar Experience across IT ecosystems (Application Development, Infrastructure, Cloud) Familiar with SOX, SOC2 or Trust Services Principles. Proficiency in Microsoft Excel, Word, and PowerPoint Experience scheduling and preparing presentations and status reports PREFERRED EXPERIENCE • Experience with cloud platform technology • Experience with ServiceNow and CMBD platform • Experience with GRC solutions • Familiarity with SharePoint development or administration • Familiarity with assessing cloud architecture • Microsoft Directory Services COMPENSATION & BENEFITS FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan. EQUAL OPPORTUNITY POLICY FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
Posted 1 week
Manager, Hardware Asset Management
Fidelity National Financial - Jacksonville, FL 32204
FNF ® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF ®'s various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. FNF ® believes the power of technology can elevate the real estate transaction. From investments in title and escrow software to industry-leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart. POSITION OVERVIEW The Corporate IT Infrastructure Department is seeking an experienced and results oriented Hardware Asset & Inventory Manager, AVP who will lead the maturation of numerous IT Hardware management and data reporting function. Reporting to the Program Manager for Corporate IT Asset Management at FNF, this role will provide technical and process leadership for internal and external clients. Overall, this resource will help enable the business through improving IT Asset inventory technologies and processes. LOCATION This position is hybrid based out of our Jacksonville, FL office. DUTIES & RESPONSIBILITIES Overall: Serve as experienced, knowledgeable, practitioner, to serve as a point of contact for FNF’s hardware inventory and asset management practices. Assist in the management of the Technical Services inventory as represented in ServiceNow, including education, intake, data governance, and record decommission. Improve on the current HAM governance reporting programs. And, working with applicable IT managers on actioning reporting. Serve as a centralized point for the governance, risk, and compliance groups to secure information regarding FNF’s hardware inventory and asset management practices. Detail: Implement and maintain HAM capabilities such as asset lifecycle management, procurement, inventory, refresh, and disposal processes, using both ServiceNow-supported processes and others. Develop and enhance Service Portal components for self-service asset requests, tracking, and reporting. Work on data integrity and accuracy within the CMDB for all hardware assets, including CI relationships and attributes, including through CMDB, HAM, and DPM Health Dashboards. Enable governance structure that allows the Technical Services inventory to serve multiple departments and resource needs including those from Compliance, Information Security, Risk Management, Legal (not limiting to ITAM use cases). Lead ITAM’s participation in the implementation and maintenance of integrations between ServiceNow HAM and external systems, inventory management systems and discovery tools. Collaborate with various stakeholders, including business, technical, and GRC to understand requirements, translate them into technical solutions, and improve existing hardware asset management processes. Identify opportunities for automation within the HAM lifecycle to enhance efficiency and reduce manual effort. Create and maintain comprehensive technical and process documentation, including design specifications, user guides, and strategic direction guidance. Other: Manage and mentor a small team directly. Act as a hands-on working manager. Working closely with IT Finance and Licensing in controlling service budget. Continual contract review and updates as service requirements change and mature. Perform other duties and responsibilities as required. Willingness to travel if required. MINIMUM REQUIREMENTS Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field. Minimum 10 years of job-related experience required. PREFERRED EXPERIENCE IT project management experience in planning and implementing enterprise level systems. Experience in technology product management. Experience with data analysis using Power BI, Excel Pivot Tables, or other similar tools. Overall: Demonstrated experience with assisting with the management of a F500’s enterprise hardware asset and inventory program in ServiceNow. IT Operations: Possesses current technical knowledge of IT hardware and software including but not limited to servers, desktops, laptops, mobile devices, network devices, storage devices, software licensing basics, enterprise applications, virtual devices, services and components. 5+ years’ experience in modern IT infrastructure support and maintenance, including an understanding of how an IT Operations group delivers services and supports the company. Communication and Management: Excellent communication and presentation skills in English Prior team leadership experience. Certifications: Relevant certifications such as ITIL, ServiceNow DF (CMDB and CSDM), ServiceNow CSA, and ServiceNow CIS-HAM COMPENSATION & BENEFITS FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan. EQUAL OPPORTUNITY POLICY FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
Posted 1 week
Enterprise Platform Engineer II, Microsoft Power Platform
Fidelity National Financial - Jacksonville, FL 32204
FNF ® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF ®'s various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. FNF ® believes the power of technology can elevate the real estate transaction. From investments in title and escrow software to industry-leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart. POSITION OVERVIEW The Corporate IT Infrastructure Department is seeking an experienced and results oriented Power Platform Engineer to lead the administration and operationalization of Microsoft Power Platform across the enterprise. Reporting to the Director of M365 Service Delivery, this role will be responsible for defining and executing to an ideal state for Power Platform, including standards, strategy, and configuration. LOCATION This role will be hybrid based in Jacksonville, Florida. Less than 5% travel expected. DUTIES & RESPONSIBILITIES Overall : Oversee Power Platform administration and operations, including environment strategy, DLP policies, lifecycle management, and monitoring. To maintain a scalable, secure foundation that empowers makers and supports enterprise-grade solutions. Detail Serve as SME on the configuration and administration required to enable the business to effectively utilize products including Power Apps, Power Automate, Power Pages, Microsoft Copilot Studio, Microsoft Dataverse, Connectors, Application Lifecycle Management (ALM), Process Mining, Desktop Flows (RPA). Work extensively within the Power Platform Administration Center. Ensure proper Application Lifecycle Management (ALM) and Monitoring & Analytics is maintained. Work closely with the Microsoft 365 Platform support team (L2/L3) and Power Platform application develops on their objectives. Optimize and standardize managed environment deployment and management. Manage and develop power platform data services (Dataverse) and their use cases and governance/ownership. Handle escalations from technical support teams and key IT stakeholders & management. Other Coordinate with Major Incident Management teams, vendors and other IT stakeholders, to drive resolution of high impact service outages. Driving and managing continual service improvements with technical and non-technical teams, including automation and process topics Working closely with IT Finance and Licensing in implementing service budgets. For example, assisting in the administration of policies aligned to departments, cost centers, or governed use cases. Perform other duties and responsibilities as required. Willingness to travel if required. MINIMUM REQUIREMENTS Education Requirement: Bachelor’s degree in computer science, engineering, information technology, or a related field. Experience Term Requirements: 7+ years of job-related experience required, including several years of recent experience in Modern Workplace / Microsoft 365 technical leadership. Overall: Demonstrated experience with assisting with the management of a F500’s enterprise Microsoft Power Platform program, including Power Platform, as well as enabling and collaborating with neighboring technology teams. Networking Fundamentals: Understanding TCP/IP, DNS, firewalls, and network security is important in troubleshooting connectivity issues and optimizing performance. Security Best Practices: A good understanding of security principles, including least privilege, zero trust, and data loss prevention (DLP), is desired. Implementation: An understanding of how Microsoft 365 is implemented is critical for the role. Communication: Excellent communication and presentation skills in English Certifications: Relevant certifications such as Microsoft certifications in M365/Power Platform/security. PREFERRED EXPERIENCE IT project management experience in planning and implementing enterprise level systems. Experience in technology product management. Experience with data analysis using Power BI, Excel Pivot Tables, or other similar tools. COMPENSATION & BENEFITS FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan. EQUAL OPPORTUNITY POLICY FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.