Job Results
Financial Services
Posted 1 week
Contact Center Member Service Specialist (Location: Jacksonville, FL)
VyStar Credit Union - Jacksonville, FL 32202
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. * SELECTION PROCESS: As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months. Accountability Statement The incumbent’s primary function is to effectively use VyStar Excellence principles during telephone contact with members in the course of daily business. Thus, the incumbent must adhere to the Standards of Excellence and behaviors associated with VyStar Excellence. The incumbent is to integrate people, processes, and technology to enhance relationships with members to maximize the growth and market share of VyStar Credit Union. In the call center environment, the incumbent is expected to listen to members attentively, to determine their needs and to offer appropriate products and/or services to enhance the member experience. The incumbent in this position is accountable for offering products and services to deepen current relationships and improve the satisfaction and loyalty of credit union members. The incumbent is individually and collectively responsible for reaching department and corporate goals. The quality of the incumbent’s calls will be closely monitored via a call recording system to ensure members are receiving quality service. The incumbent will make independent decisions that benefit the member and VyStar. The incumbent must be able to quickly adapt to changes and handle any additional assignments for the daily operation of the Call Center. This position has opportunities for advancement and pay increase through the completion of the Member Service and Loan Training Programs. The incumbent must demonstrate proficiency in handling all types of calls in addition to completing required Computer Based Training courses before being certified or qualified to apply for Level II. ESSENTIAL JOB FUNCTIONS: Shift: Must be flexible to work any day or shift between the hours of 7:00am - 7:00pm / Monday - Saturday. Contact Center Member Service Specialist The incumbent’s primary duty is to provide quality member services to our members by performing transactions that are requested by members or answering their questions, which may be related to Internet Banking, Magic*Touch, their account history or member service, loan, VyStar Investment Services products and/or VyStar Real Estate Services. Member Service transactions include but are not limited to fund transfer, wire transfer, Internet Banking PIN reset, stop payments, opening checking accounts, money market accounts, Certificate of Deposit accounts or other savings accounts, etc. The incumbent is expected to acquire extensive product knowledge of deposit products along with operational function of those products. The incumbent is required to effectively offer loan related products such as GAP, IWS, Credit Life & Disability Insurance in addition to VyStar Investment Services, VyStar Real Estate Services, other Savings Accounts, Checking Accounts, Money Market Accounts, IRA accounts, CDs, etc. based on our members’ needs. The incumbent is also required to offer loan products, such as auto loans, credit cards, large luxury items and mortgage products, which may be referred to the more experienced Call Center Member Relationship Specialist team. The incumbent is expected to attain a firm knowledge of VyStar’s products and services in addition to policies and procedures to effectively offer products based on our members’ needs. The incumbent is expected to adhere to the Standards of Excellence and behaviors associated with VyStar Excellence. Thus, the incumbent must exhibit courteous and professional telephone etiquette in all member contacts while conducting effective fact finding to understand the member’s needs and issues and making independent and appropriate decisions in resolving members’ problems as well as in offering appropriate products. The incumbent must maintain confidentiality and integrity of information related to all member accounts. The incumbent is also expected to attain proficiency in all available tools. The incumbent in this position is to attain knowledge of Regulation CC, Regulation D, Regulation B and Regulation Z, Bank Secrecy Act/Anti-Money Laundering (BSA/AML), Currency Transaction Report (CTR), etc. If the incumbent is trained for originating loans, the incumbent is expected to offer loans whenever appropriate based on members’ needs and properly document credit applications and to process them in a timely manner. The incumbent must provide the same professional and quality service to employees in other departments, other businesses and financial institutions based on the VyStar Excellence concept when working to resolve member problems. The incumbent is accountable for departmental standards for productivity, quality of service, and schedule adherence, unscheduled leave occurrences, and late log-ins. The incumbent must be familiarized with call recording technology in order to review calls rated by Quality Assurance representatives. Also, the incumbent is to learn how to review work schedules and to request vacation/sick leave request online through the Workforce Management system as well as to be familiar with the e-Time system. Performs all other duties as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job: Focus - Focus your full attention by carefully listening to and observing client or member. Connect - Consistently be friendly and approachable. Demonstrate your care. Understand - Listen empathetically and ask questions (70%/30% rule). Counsel - Recommend solutions based on your member’s needs and objectives. Advance - Ensure that member’s expectations were exceeded. Verify necessary follow-up actions. QUALIFICATIONS EXPERIENCE A minimum of one year experience in a position of direct member/customer contact in financial institutions, especially in a call center environment, is preferred EDUCATION The minimum formal education required is a high school diploma or its equivalent. KNOWLEDGE, SKILLS, & ABILITIES The candidate for this position must have a personality that enjoys talking to members on the phone. Must possess excellent listening and comprehension skills with proper telephone etiquette. Having sales experience in the financial environment is preferred. Also, having prior exposure to the lending process, familiarity with analyzing credit reports and exposure to interest computation methods is preferred. Must have excellent verbal, written communication and telephone skills. Must have accurate data entry skills and be proficient in PC skills including Microsoft Word, Outlook, Internet access, etc. Must be able to communicate necessary information clearly. Must be professional in appearance and attitude. The candidate for this position may be tested for their effectiveness for providing excellent member service through the telephone, chat room and email during the hiring process. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all-encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 1 week
Relationship Manager (Jacksonville Market)
VyStar Credit Union - Jacksonville, FL 32202
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Relationship Manager (Jacksonville Market) ACCOUNTABILITY STATEMENT Relationship Managers (RM) are a part of the Signature Banking Program responsible for delivering concierge-level service experience and personalized solutions to members maintaining program minimums. RMs serve as the primary point of contact and trusted advisors for credit union members and businesses in the communities we serve. They provide access to customized products and expert guidance at every stage of a member’s financial journey, empowering them to grow, thrive, and rely on VyStar as their lifelong financial partner. As the member advocate within the organization, RMs orchestrate resources across departments to deliver comprehensive, seamless financial solutions that anticipate member needs. This role requires a consultative approach that combines financial expertise with exceptional relationship-building skills to create value for both members and the institution. RMs drive revenue growth through strategic cross-selling and proactive identification of opportunities that deepen member relationships and expand wallet share. RMs are accountable for achieving portfolio targets while maintaining the highest standards of member satisfaction, retention, and regulatory compliance. This position is critical in reinforcing the credit union’s market position as a premier provider of relationship-focused priority banking services. ESSENTIAL RESPONSIBILITIES Manage a portfolio of priority members with assets meeting or exceeding program threshold requirements Develop and execute comprehensive plans tailored to individual member needs, goals, and risk profiles Proactively identify and pursue cross-selling opportunities across deposit, lending, and investment products Conduct regular relationship reviews to assess evolving financial needs and recommend appropriate solutions Collaborate with internal specialists including investment advisors, mortgage officers, and business banking partners to deliver holistic services Monitor portfolio performance metrics including asset growth, revenue generation, member retention, product per member numbers, and satisfaction scores Resolve complex member issues and service escalations in a timely and professional manner Maintain detailed member profiles and document all interactions in the customer relationship management (CRM) system Lead new member acquisition efforts through networking, referrals, and participation in community and business events Develop and maintain an in-depth knowledge of VyStar products and services, as well as knowledge of competitive products and services to ensure meaningful in-depth financial wellness conversations with clients Embody a strong member experience culture, being present with every member and teammate and realizing the impact we can have on their day, personally, professionally, and financially Develop strong partnerships with branch teammates and line of business partners Ensure compliance with operational, risk, security and audit procedures and policies including appropriate documentation of member interactions Perform other duties and responsibilities as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable. Demonstrate you care. Understand Listen empathetically and ask questions. (70%/30%) Counsel Recommend solutions based on your client’s or member’s needs and objectives. Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action. JOB QUALIFICATIONS EDUCATION High School Diploma or GED is required. Bachelor’s degree preferred. CERTIFICATIONS NMLS is required or ability to obtain within twelve months of start date* Notary is required or ability to obtain within twelve months of start date* Active securities licenses (Finra Series 6 or 7 and 65/66) preferred or ability to obtain within twelve months of start date* Active 4-40 Customer Representative License preferred or ability to obtain within twelve months of start date* Professional certifications such as CFP, CFA, or CIMA highly desirable Valid driver’s license and ability to travel as needed *Not obtaining required licenses (Finra Series 6 or 7, 65/66 and 4-40 Customer Representative License) within 12 months could lead to termination or transfer. The first two tests (per license) are sponsored by the company and any additional tests are at the expense of the employee. If the employee fails testing, there is a 30-day waiting period. Clean regulatory and compliance history with no disciplinary actions is required. EXPERIENCE Minimum 4-6 years of experience in banking, wealth management, or financial services. Demonstrated success in consultative selling, portfolio management, and achieving sales targets for both consumer and business members. Foundational knowledge of sales and service techniques with members, including tele-consulting, outside calling, prospecting, and networking. KNOWLEDGE, SKILLS & ABILITIES Comprehensive knowledge of investment products, strategies, and principles Advanced understanding of credit analysis, lending processes, and risk assessment methodologies Strong interpersonal and communication skills with ability to build rapport with affluent members and business owners Excellent presentation and negotiation skills for complex financial discussions Analytical thinking and problem-solving abilities to address sophisticated financial needs Ability to synthesize complex financial information and communicate recommendations clearly Strong organizational and time management skills to manage multiple relationships simultaneously High emotional intelligence and ability to navigate sensitive financial conversations Commitment to maintaining confidentiality and exercising discretion with information Self-motivated with strong business development and networking capabilities Ability to work independently while collaborating effectively with internal teams Cultural competency and ability to serve diverse populations Adaptable to changing market conditions, products, and regulatory requirements Manages risk effectively to meet member needs while also protecting credit union assets and reputation Ongoing commitment to personal growth and development Working knowledge of PCs (Windows and Office Products including Word, Excel, etc.) Working knowledge of digital technology (mobile, apps, web-based browsing) DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 1 week
Relationship Support Associate (Jacksonville Market)
VyStar Credit Union - Jacksonville, FL 32202
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Relationship Support Associate (Jacksonville Market) ACCOUNTABILITY STATEMENT Relationship Support Associates (RSA) are a part of the VyStar Signature Banking Program responsible for delivering concierge-level service experiences to members maintaining program minimums. RSAs serve as the primary support partner for credit union members and businesses in the communities we serve. They provide access to customized products and expert guidance at every stage of a member’s financial journey, empowering them to grow, thrive, and rely on VyStar as their lifelong financial partner. As an extension of the Relationship Manager, the RSA coordinates internal resources across departments to deliver timely, seamless solutions that exceed member expectations. This role requires an enterprising style that combines service excellence, transaction accuracy and timeliness, and a proactive relationship approach. RSAs must also demonstrate strong organizational skills combined with a service-oriented mindset to create positive member interactions that strengthen loyalty to the institution. The RSA contributes to revenue retention by identifying member needs, facilitating smooth service delivery, and escalating opportunities that deepen relationships and expand engagement. This position is critical to reinforcing the credit union’s market position as the premier provider of relationship-focused priority banking services. ESSENTIAL RESPONSIBILITIES Process daily banking transactions and account requests for priority members maintaining program minimums Complete wire transfers, stop payments, and other specialized transactions following established protocols Respond to routine member inquiries via phone, email, and secure messaging platforms in a timely and professional manner Resolve complex member issues and service escalations in a timely and professional manner Develop and maintain an in-depth knowledge of VyStar products and services, as well as knowledge of competitive products and services Maintain accurate member records and documentation in compliance with regulatory requirements and credit union policies Assist with account and loan fulfillment, confirming complete and accurate documentation Monitor service requests and follow-up on pending items to ensure timely resolution and seamless processing Coordinate with internal departments including operations, compliance, fraud, and technology to resolve member issues Support Relationship Managers with research, data analysis, and preparation of member documents as requested Schedule and coordinate member meetings, partner reviews, and appointments for Relationship Managers Handle sensitive and confidential member information with appropriate discretion and security measures Participate in team meetings and contribute ideas for improving member service delivery and increasing sales opportunities through cross-selling opportunities and referrals Embody a strong member experience culture, being present with every member and teammate and realizing the impact we can have on their day, personally, professionally, and financially Develop strong partnerships with branch teammates and line of business partners Ensure compliance with operational, risk, security and audit procedures and policies including appropriate documentation of member interactions Perform other duties and responsibilities as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable. Demonstrate you care. Understand Listen empathetically and ask questions. (70%/30%) Counsel Recommend solutions based on your client or member needs and objectives. Advance Ensure that member expectations were exceeded. Verify necessary follow-up action. JOB QUALIFICATIONS EDUCATION High School Diploma or GED is required. Bachelor’s degree preferred CERTIFICATIONS NMLS is required or ability to obtain within twelve months of start date* Notary is required or ability to obtain within twelve months of start date* SIE (Securities Industry Essentials) preferred. Valid driver’s license and ability to travel as needed *Not obtaining required NMLS or Notary within 12 months could lead to termination or transfer. EXPERIENCE Minimum 2-3 years of experience in banking operations, customer service, or financial services. Prior experience in a priority banking environment preferred. Demonstrated experience influencing business partners and navigating successfully within the organization. KNOWLEDGE, SKILLS & ABILITIES Thorough understanding of banking operations, products, and services Advanced understanding of investment and credit solutions Understanding of sales and service processes with members, including tele-consulting and problem resolution Outstanding service skills with commitment to exceeding member expectations Excellent written and verbal communication skills with professional demeanor High attention to detail and accuracy in transaction processing and documentation Tremendous time management skills to meet deadlines and service level agreements Proficiency in problem-solving and ability to exercise sound judgment Ability to handle confidential information with discretion and maintain member privacy Cultural competency and ability to serve diverse populations Ability to work collaboratively as part of a team while also functioning independently Manages risk effectively to meet member needs while also protecting credit union assets and reputation Understanding of banking regulations including BSA/AML, KYC, and privacy requirements Ongoing commitment to personal growth and development Proficiency with banking platforms, and CRM systems. Working knowledge of PCs (Windows and Office Products including Word, Excel, etc.) Working knowledge of digital technology (mobile, apps, web-based browsing) DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 1 week
Relationship Specialist
VyStar Credit Union - Ponte Vedra, FL 32081
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. * SELECTION PROCESS: As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months. ESSENTIAL RESPONSIBILITIES Ability to effectively have quality conversations with members and potential members, ask questions, listen carefully and make the appropriate product and service recommendations. Present products and services in a positive, professional and knowledgeable manner, so members can make informed and best decisions. Uses each member interaction to strengthen and enhance the member experience through continued quality conversations and relationship building. Performs and documents transactions in accordance with applicable federal, state and local statutes and regulations. Abides by VyStar policies and procedures. Provides regulatory disclosures and information on new and other specific types of accounts, products, services and referrals Opens various types of accounts, including but not limited to: checking and savings (personal and business), money market, certificates of deposit, trust and IRA accounts. Verifies personal identification to prevent fraudulent activity. Responsible for handling personal and business account transactions, including but not limited to deposits, transfers, withdrawals, credit card cash advances, etc. Processes various types of loan applications, including but not limited to Auto VIPs, credit cards and lines of credit. Ability to effectively offer more complex loan products. Has a basic understanding of credit reports and ability to have quality lending conversations with members. Provides additional services to members including but not limited to: notary service, wire transfers, savings bond redemptions, safe deposit box services, gift cards, fraud and forgery claims, credit and debit card disputes, etc. Ensures the success of other key departments through referrals, including but not limited to Mortgage, Business Services, Insurance, and Investment Services. Exercises great judgment and discretion within well-defined limits and works with relative independence to accomplish tasks. Performs routine account maintenance and changes to names, addresses, telephone numbers, and issuing or reordering debit, credit or replacement ATM cards. Performs other duties as assigned in assisting the branch with daily business such as: balancing of the ATMs, branch opening and/or closing, locating teller outages, etc. Resolves member problems independently and escalates more complex concerns. Responsible for check proofing, validating checks received each day, and remain compliant with all VyStar procedures for check holds. JOB KNOWLEDGE, SKILLS & ABILITIES 1+ years’ experience in a sales and/or customer service position, asking questions, offering recommendations and making referrals is required, preferably with a financial institution. Ability to process accurate transactions and requests. Must possess and utilize excellent listening skills, verbal and written communications skills. Proficient in the use of the Internet and Microsoft Office. Must have an outgoing personality and a strong desire to help people. Must be professional in appearance and attitude. Must be able to handle many tasks in a fast-paced environment. Must possess strong critical thinking and decision-making abilities. EDUCATION Associates degree is preferred. Comparable experience in a sales and/or customer service position may be substituted for an associate degree. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. Works cooperatively in a team environment and ability to balance between individual and team responsibilities and key business priorities. Performs other duties as assigned. ADDITIONAL JOB DESCRIPTION Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable. Demonstrate you care. Understand Listen empathetically and ask questions. (70%/30%) Counsel Recommend solutions based on your client’s or member’s needs and objectives. Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 1 week
Vice President, Member Solutions & Loss Mitigation
VyStar Credit Union - Jacksonville, FL 32202
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Vice President, Member Solutions & Loss Mitigation ACCOUNTABILITY STATEMENT: The Vice President, Member Solutions & Loss Mitigation is responsible for leading the successful loss mitigation activities conducted in the Member Solutions Department. This includes ensuring delivery of an optimal experience for members and vendors interacting with the credit union via phone, email, chat, sms/txt, mail, or any other related interaction. Coordination with other internal departments to ensure optimal solutions via related channels for other interactions to include consumer, mortgage and business lending, collections, loss mitigation, loan servicing & administration, insurance, payments, fraud, etc. This role requires a unique combination of skills to include the ability to provide leadership and coaching, both directly and indirectly, to a large group of personnel (100+ employees) along with the technical and operational understanding to lead process improvement for both employees and members necessary to provide the most efficient and effective solutions. The Vice President, Member Solutions & Loss Mitigation must understand how Artificial Intelligence (AI), machine-learning, advanced data analytics, and Robotics Process Automation (RPA) can maximize efficiency, service, and lead to optimal member and vendor experiences. Ultimately, these tools must be considered as part of building both a short and long-term strategic plan, in partnership with IT and other internal departments, to ensure progress is made toward the desired end state in line with VyStar’s goals and objectives. Through team management, the incumbent must ensure the department meets VyStar’s strategic and financial goals. Key areas of responsibility include the following: • Handling of all loss mitigation activities for consumer & real estate portfolios • Identification and analysis of negative performance trends • Coordination and communication with the suite of Senior Vice Presidents across the credit union and the Chief Lending Officer regarding credit quality issues • Proactive implementation of measures to reduce or control losses • Professional interaction with members • Ensure that the overall operations of the Member Solutions Department meet federal and state regulations, such as but not limited to o Unfair, Deceptive, Abusive Acts and Practices (UDAAP), o Regulation B & Regulation Z o Fair Debt Collection Practices Act (FDCPA) o Florida Consumer Collection Practices Act (FCCPA) and o Consumer Financial Protection Bureau o HAMP, FHA, VA, USDA and GSE program modification guidelines o VyStar policies • Ensure the collection of accounts through the pre and post charge off lifecycle are handled appropriately • Ensure accuracy and timeliness of all reporting, to include, but not limited to o ALCO, Policy Committee, and Board reporting o all year-end tax reporting • Mergers and acquisitions o Oversee VyStar’s interests as they pertain to future mergers and acquisitions specific to the member solutions, claims, and recovery related technology integration, and prospective merger portfolio analysis. Collaborate across multiple business sects to ensure a smooth and seamless member experience both internally and externally as project lead for the Lending areas. Leverage subject matter expertise, knowledge of internal processes, and system limitations to progress merger projects expeditiously and provide executives within the organization with progress updates at key points in the acquisition process to ensure all merger related project deadlines are met. ESSENTIAL FUNCTIONS The Vice President, Member Solutions & Loss Mitigation is expected to perform the following duties: Lead, coach, develop, and motivate staff to provide an outstanding member experience consistent with VyStar Excellence behavior Proactively identify potential issues that could cause loss to VyStar; recommend and implement solutions Understand how Artificial Intelligence (AI), machine learning and Robotics Process Automation (RPA) can improve member solutions operations and work with IT, Data Analytics and other internal departments to define required business outcomes. Serve as administrator of systems and newly-acquired technologies Minimize roll rates and financial losses while optimizing performance through insurance and claims servicing and processing Identify areas of opportunity and implement solutions to improve performance Design and implement procedures and processes to achieve corporate goals and enhance overall departmental effectiveness Successfully handle multiple projects and tasks simultaneously Ensure all TDR (troubled debt restructure) reporting is handled timely and correctly in accordance with 5300 call report instructions and standards Identify and analyze significant delinquency, charge-off, credit quality and other loss-related trends Continuously monitor and assess foreclosure, short sale, repossession, and disposition of collateral to ensure the most cost-effective processes and methods are used Continuously monitor and assess the handling of bankruptcy filings that impact VyStar Continuously monitor and assess loan modification activities for consumer and real estate portfolios to include due date changes, forbearance, deferments, workout loans, and skip-a-pay strategies Continuously monitor and assess general ledger reconciliation, payment posting, and processing of ancillary product refunds to include insurance and claims processing for collateral protection insurance, Gap, Extended Warranties, Skip claims, repo with damages claims, etc. Ensure all 1099 forms are correct and sent timely in accordance with IRS tax reporting requirements Ensure department meets internal and external service levels for over one million (1M+) calls/contacts annually – inbound & outbound combined Manage collection vendor relationships, which includes but is not limited to: Obtaining current financial information at least annually, Reviewing performance at least annually, and Proactively developing or redefining existing relationships as needed, and Conducting semi-annual site visits Propose budget and business plan items Monitor for quality and compliance Handle and act as primary point of contact for legal actions related to collections and loss mitigation operations Measure departmental performance with established metrics and take appropriate action to ensure metrics are met or exceeded Develop and communicate an overall collections/loss mitigation/claims/recovery strategy, including related workout programs, settlements, policies, and controls Direct oversight of external collection agencies and practices for recovery efforts on all portfolios to include Consumer, Real Estate (Mortgage, Business/Commercial), and restitution agreements ordered by the various court systems and districts Prepare files and court documents for accounts taken to Small Claims Court and attends Small Claims Court on scheduled court dates obtaining judgments or stipulation agreements Manage collections/loss mitigation/claims/recovery strategy implementation and processes throughout a business workflow that includes external agencies, servicers, compliance, and credit risk functions Review delinquent and charged-off accounts and provide feedback to credit risk and operations on trends seen and on potential gaps in lending strategies All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. JOB QUALIFICATIONS Education & Experience Either a bachelor’s degree or 8+ years of equitable experience is required A minimum of eight years of successful prior management experience, with at least four years in a collection management or loss mitigation environment Knowledge, Skills, and Abilities Strong verbal and written communication skills Expert knowledge of collection techniques, loss mitigation, credit scoring, basic lending principles, and applicable laws Strong analytical, problem solving and member service skills Strong leadership skills to motivate, counsel, coach and direct the work of others Advanced knowledge of automated collection systems Proficient with Microsoft Office (Outlook, Word, PowerPoint Excel) Ability to organize and interpret data Knowledge of collections systems is preferred DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 1 week
Senior Operations Consultant
Bank of America - Jacksonville, FL 32256
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement. Responsibilities: Analyzes current state processes, existing operations, procedures, and workflows and discovers pain points to develop approaches for potential solutions, including building a business case for improvement recommendations and driving the execution of implementation Coordinates with the business to support defined project tasks, tracking deliverables and their statuses, and measuring progress against ongoing success measures Supports partnerships with operations management to create project impact and provide direction and guidance to internal teams Establishes and maintains relationships with relevant client stakeholders to communicate updates and escalate issues Performs risk management activities to minimize project risks Assists with creating and maintaining comprehensive project documentation Leverages business knowledge to identify opportunities for improvement and supports change execution Minimum Requirements: Minimum of 3 years of relevant operations, process improvement, or business support experience Experience leading projects Proficient with MS Office - Excel Operational risk / controls Process optimization Business operations or support functions Data driven- sorting and compiling Desired Skills: Legal documentation review experience Commercial lending experience Skills: Customer and Client Focus Decision Making Problem Solving Risk Management Adaptability Attention to Detail Collaboration Issue Management Analytical Thinking Oral Communications Presentation Skills Shift: 1st shift (United States of America) Hours Per Week: 40
Posted 1 week
Financial Solutions Advisor – Ponte Vedra Financial Center
Bank of America - Ponte Vedra Beach, FL 32082
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Job Description: This job is responsible for providing comprehensive advice and customized solutions to clients to help them achieve their financial goals. Key responsibilities include triaging client leads, making referrals to business partners based on client needs and asset thresholds, meeting with clients to review financial and investment goals, building a financial plan, and recommending brokerage products. Job expectations include applying and expanding knowledge by completing required licenses and trainings. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination. Responsibilities: • Works with clients to plan their short and long-term financial goals by building a financial plan with brokerage products, including stocks, bonds, mutual funds, annuities, and banking and money managed solutions • Recommends banking and investments strategies that align with client financial goals and needs • Triages client requests and makes referrals to appropriate internal service providers based on client needs and asset thresholds • Mitigates and controls risk as part of daily activities • Identifies and engages potential new clients through referrals or financial center clientele • Provides coaching and feedback to referral partners based on knowledge of client needs and potential product services recommended Required Qualifications: • Currently holds Series 7 & 66 (63 & 65 in lieu of 66) licenses. If you do not currently hold the 66 but have either a 63 or 65, an offer can be extended with the condition that a passing score is received for the missing series within 60 days. • Has at least one year experience in the investments industry, including investment training and in-depth knowledge of investment products and services. • Has at least one year experience working in the financial service industry and/or a sales environment where goals were met or exceeded. • Sets and accomplishes goals, achieving whatever you put your mind to. • Builds and nurtures strong relationships. • Collaborates effectively with others to get things done. • Communicates effectively and confidently and is comfortable engaging all clients. • Manages goals, navigates complexity, prioritizes tasks and executes in a fast-paced environment. • Likes to learn, adapts to new information and seeks the right solutions for clients. • Efficiently manages your time and capacity. • Is thorough and thoughtful in incorporating relevant regulatory due diligence into daily activities and long-term strategies for clients. Desired Qualifications: • Strong computer skills with an ability to multitask in a demanding environment. • At least three years’ experience working in the financial service industry and/or a sales environment where goals were met or exceeded. • Achieved additional professional designations such as Certified Financial Planner (CFP) and/or Chartered Retirement Planning Counselor (CRPC). • Obtained your insurance licenses. Skills: • Advisory • Account Management • Client Experience Branding • Customer and Client Focus • Oral Communications • Issue Management • Client Solutions Advisory • Pipeline Management • Active Listening • Attention to Detail • Risk Management • Policies, Procedures, and Guidelines • Client Management • Causation Analysis • Written Communications Shift: 1st shift (United States of America) Hours Per Week: 40
Posted 1 week
Field Service Technician I – Heavy Equipment
Ring Power Corporation - Jacksonville, FL 32218
Main Duties & Responsibilities: Primary Job Role Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment. Attends and successfully completes required technician training classes. Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications. Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs. Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards. Inspects components to insure maximum parts are being reused to control repair costs. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times. Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed. Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in department. Assumes Supervisors positon temporarily, as necessary. Performs other duties as assigned. Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace. Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS. Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises. Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs. Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made. Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work. Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things. Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures. Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities. Company Overview: In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida. Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers. Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale. Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level. Qualifications: Education and Experience Formal Education High School diploma or GED Experience 5-6 years Required / Credentials Valid Drivers License Successfully completed all required training curriculum to be designated Service Field Tech I Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers. Not Required but Highly Desired Criteria Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs. Updating of Knowledge Job requirements frequently change requiring re-training once or more per year. Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness Problem Solving Job requires complex problem solving skills in a dynamic environment. Independent research and analysis are routinely required to develop appropriate solutions. Awareness and intervention is expected to prevent problems from occurring. Creativity Job requires creativity as part of carrying out daily activities. New approaches are encouraged. Autonomy Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process. Working Environment Stress Load Regular exposure to these stresses (20-80% of the time). Workload Fluctuation Job frequently involves changes in priorities, complexity and/or quantity of work. Work Schedule Work is scheduled during regular business hours with frequent requirements to work nights, holidays and weekends. Organizational Impact A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives. Supervisory Responsibility Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team) Physical Demands · "NA": Not Applicable · "O": Occasionally - (up to 3 hours/day) · "F": Frequently - (3-6 hours/day) · "C": Constantly - (6-8 hours/day) F: Climbing O: Balancing O: Stooping F: Kneeling F: Crouching F: Crawling F: Reaching C: Standing F: Sitting F: Walking F: Feeling F: Fingering F: Grasping F: Repetitive Motion F: Talking F: Hearing F: Pushing - Up to 25 lbs. F: Pulling - Up to 25 lbs. F: Lifting - Up to 25 lbs. O: Pushing - 26-50 lbs O: Pulling - 26-50 lbs. F: Lifting - 26-50 lbs. O: Pushing - Over 50 lbs. O: Pulling - Over 50 lbs. O: Lifting - Over 50 lbs. Environmental Conditions · "NA": Not Applicable · "O": Occasionally - (up to 3 hours/day) · "F": Frequently - (3-6 hours/day) · "C": Constantly - (6-8 hours/day) O: Inside conditions: Protection from weather but not necessarily from temperature change. F: Outside environmental conditions: No effective protection from weather. O: Extreme cold: Temperatures below 32 degrees for periods of more than one hour. F: Extreme heat: Temperatures above 100 degrees for periods of more than one hour. F: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level F: Vibration: Exposure to oscillating movements of the extremities of whole body. F: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals. F: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation. F: Oils: There is air and/or skin exposure to oils and other cutting fluids. O: Air particulates / contaminants: the worker is required to wear respirator. RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER
Posted 1 week
Rheumatologist – Coastal Florida – No Peds –
Baptist Health of Northeast Florida - Jacksonville, FL 32207
About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Baptist Health, Jacksonville, Florida's largest and most preferred health system is seeking a full-time Rheumatologist to join our rapidly growing practice. We are a well-established community leader in rheumatologic diseases and care. This is an outstanding Rheumatologist opportunity with a diverse patient population. The new hire will practice at our Southbank office located in Downtown Jacksonville, across from the Everbank Stadium. What You Can Expect- An established patient practice. Provide care in both outpatient and inpatient settings. Epic EHR. No pediatrics. An infusion center on site. Opportunities for research through Baptist Research Institute. Opportunities for teaching (association with Lake Erie College of Medicine). Top compensation in Florida with lucrative RVU model. Lead Your Practice: Enjoy the benefits without the hassle and pressures of managing your own practice. - Marketing team that supports our rheumatology practice growth. Access to our robust clinically integrated network of specialists. Malpractice coverage provided. 36 vacation days. Paid CME. Health, vision, dental and retirement benefits. Baptist Rheumatology is a hospital-affiliated physician group and enjoys being part of the Baptist Health system which is consistently chosen as the region's most preferred health system since 1990, ranking highest in the category of best doctors, best nurses, best quality and best reputation.- The region's largest and most comprehensive primary care network features more than 60 locations to support the growth of and collaborate with the specialty physician network. Five nationally accredited, magnet designated hospitals fully integrated with the physician network. Competitive salary and compensation package which includes benefits, generous relocation allowance, commencement bonus and CME. Requirements: We are open to new or experienced physicians. Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) required Board Eligible or Board Certified in Rheumatology. Basic Life Support (BLS) preferred. Active and Unrestricted Physician License in Florida required. Drug Enforcement Administration (DEA) License required. There's a Place for You Here Imagine a city with sunshine most of the year, where the beach is practically your backyard. That's Jacksonville, Florida. It's the largest city in the state, but with a surprisingly relaxed vibe. Here's a breakdown to give you a taste:- Beach Bum Paradise: Jacksonville boasts miles of gorgeous coastline with Atlantic Ocean waves and white sand beaches. Perfect for catching sunshine, building sandcastles, or trying your hand at surfing. River City Charm: The St. Johns River winds through the heart of Jacksonville, offering scenic boat tours, kayaking adventures, and a chance to spot dolphins. Urban Oasis: Don't be fooled by the beaches, Jacksonville has a vibrant downtown area. Explore museums, catch a concert or a Jacksonville Jaguars game, and find some delicious local eats. Southern Hospitality: Jacksonville is known for its friendly locals. Expect smiles, helpful directions, and maybe even a recommendation for the best place to get fresh seafood. Something for Everyone: Whether you're a history buff exploring the Cummer Museum, a nature lover checking out the Timucuan Ecological and Historical Preserve, or a foodie sampling barbecue and fresh seafood, Jacksonville has something to offer. Daily Adventure: Jacksonville is a great launch pad for exploring other parts of Florida. Take a day trip to St. Augustine, the nation's oldest permanently occupied city, or head south to Orlando for theme park thrills. About Baptist Medical Center Jacksonville Baptist Health, founded in 1955, is North Florida's most comprehensive health care system and the area's only non-profit, mission-driven, locally governed health care provider. Baptist Health has over 200 points of care throughout the Northeast Florida region, including our six award-winning hospitals: Baptist Medical Center Jacksonville, Wolfson Children's Hospital, Baptist Medical Center Beaches, Baptist Medical Center Clay, Baptist Medical Center Nassau and Baptist Medical Center South. The most preferred health care system in the region, Baptist Health also includes 57 primary care offices, as well as home health, behavioral health, pastoral care, rehabilitation services, occupational health and urgent care. Beyond family practice, internal medicine and pediatric practices, Baptist Primary Care Specialty practices include Endocrinology, Rheumatology and Infectious Diseases. Other specialty groups include Baptist Urology, Baptist Pulmonology, Baptist ENT, Baptist Neurology, Lyerly Neurosurgery, Baptist Heart Specialists, Baptist OB/GYN - Nassau, Jacksonville Orthopaedic Institute, Southeast Gynecologic Oncology Associates, and Baptist Radiology Oncology. Baptist is repeatedly chosen as the area's most preferred health care provider and has been chosen as one of the Best Places to Work in U.S. Healthcare by Modern Healthcare. Primary Location: Downtown - Southbank Building 2
Posted 1 week
All Inclusive Cook 2, EverBank Stadium
Delaware North - Jacksonville, FL 32202
The opportunity Delaware North Sportservice is searching for seasonal Cooks to join our team at EverBank Stadium in Jacksonville, Florida. As a Cook, you will partake in important food preparation for guest orders and communicate with serving team members. Join our culinary team that values innovation, teamwork, and the pursuit of culinary excellence. Pay $17.00 - $17.00 / hour Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer. What we offer We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Training and development opportunities Employee discounts Flexible work schedules Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement. What will you do? Prepare food to comply with all portion sizes, quality standards, department rules, policies, and procedures, ensuring proper food temperatures are maintained, food is stored correctly, the freshness and quality of all menu items, and packages all products to proper specifications Keep workstation, coolers, and equipment clean, organized, sanitized, and sufficiently stocked Use waste control guidelines and record all waste on the spoilage sheet Perform opening, closing, and side work duties and end-of-day inventory Perform other duties as assigned More about you At least 1 year of previous experience in a back-of-the-house food service position Ability to read and comprehend prep sheets and recipes Basic math skills, with the ability to calculate and follow recipe measurements No high school diploma or GED required Physical requirements Must be able to lift 50 lbs or more, reach up to seven feet, bend, and squat Standing and walking for the entire length of shift in moderate to high noise levels Manual ability to chop, mix, blend, whip a variety of foods and liquids and operate kitchen equipment Shift details Days Evenings Holidays Weekends 12hr shift Who we are Delaware North operates concessions and premium dining at EverBank Stadium since dating back to 2016. The 67,164-seat venue is home to the NFL's Jacksonville Jaguars. We're known for offering imaginative food and beverage items that celebrate the team including teal-colored buns and ice cream. Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals. Together, we’re shaping the future of hospitality — come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status. $17.00 - $17.00 / hour