Job Results
Financial Services
Posted 6 days
Director, Commercial Lines
Insurance Office of America - Saint Johns, FL 32233
Job Description: Title: Director, Commercial Lines Fully Remote: preferred Central Time Zone working hours Required: 5-7 years experience in a commercial lines operational leadership (or similar) role w/ a large brokerage/agency, active P&C license, and active designation (CPCU and/or CIC strongly preferred) Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: The Director/VP, Commercial Lines serves as a national subject matter expert in Commercial Property & Casualty insurance and agency operations. This role partners with Divisional and Regional Leadership to advance corporate objectives, optimize operational effectiveness, and strengthen Commercial Lines performance across the organization. Responsible for driving workflow standardization, process improvement, workforce planning, operational scalability, and agency best practices, this role serves as a strategic advisor supporting producers, account teams, and operational leaders in delivering exceptional client service and maximizing shareholder value. The Director/VP, Commercial Lines also plays a key role in M&A integration initiatives, operational transformation efforts, and the ongoing evolution of the agency's Commercial P&C operating model. Key Responsibilities: Commercial Lines Strategy: Partner with Divisional and Regional Leadership to develop and execute initiatives that strengthen Commercial Lines operations, service delivery, and organizational performance. Operational Excellence: Identify operational challenges and implement scalable solutions that improve efficiency, quality, consistency, and client outcomes. Workflow Standardization: Establish and promote standardized Commercial Lines workflows, procedures, and best practices across the organization. Process Optimization: Lead process improvement initiatives focused on increasing productivity, reducing variation, and enhancing operational effectiveness. Root Cause Analysis: Evaluate operational issues, identify underlying causes, and implement corrective actions that drive sustainable improvements. Workforce Planning: Analyze staffing models, workload distribution, and service demands to develop capacity plans that support growth and operational excellence. Managed Services Alignment: Partner with operational and Managed Services teams to ensure efficient utilization of resources and alignment with organizational goals. Technical Expertise: Serve as a national Commercial P&C subject matter expert, providing guidance on agency operations, workflows, systems, and industry best practices. M&A Integration Support: Support merger and acquisition initiatives through operational assessments, integration planning, workflow alignment, and process standardization. Stakeholder Collaboration: Build strong partnerships with producers, operations teams, and leadership to drive engagement, accountability, and successful implementation of strategic initiatives. Systems & Technology Optimization: Promote effective utilization of EPIC, workflows, reporting tools, and operational technology platforms to improve performance and consistency. Performance Analysis: Utilize operational metrics, service measurements, and business intelligence to evaluate organizational effectiveness and identify opportunities for improvement. Change Leadership: Lead operational transformation efforts by facilitating adoption of new processes, workflows, and business practices throughout the organization. Professional Development: Maintain advanced industry, operational, and leadership expertise through continuous learning and professional development. Champion IOA Values: Demonstrate integrity, leadership, accountability, and professionalism in all interactions. Ideal Candidate Qualifications: Active Property & Casualty License required CPCU and/or CIC designation (or equivalent) 5–7+ years of Commercial Lines operational leadership experience within a large insurance brokerage or agency Strong expertise in Commercial P&C agency operations, workflows, servicing models, and process optimization Demonstrated experience with workflow standardization, operational excellence, and continuous improvement initiatives Experience conducting root cause analysis and implementing sustainable process improvements Strong workforce planning, capacity modeling, and resource management experience Experience supporting mergers, acquisitions, and operational integration initiatives Applied EPIC experience strongly preferred Excellent communication, stakeholder management, and change leadership skills Proven ability to influence leaders and drive results in a highly matrixed organization Strong analytical, strategic thinking, and problem-solving capabilities What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $125,000.00 - $150,000.00 annually depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Posted 6 days
Claims Analyst
North Florida Surgeons, P.A. - Jacksonville, FL 32256
POSITION: Claims Analyst POSITION: Claims Analyst About us: Florida Eye Specialists is a top provider in eye care for the greater Jacksonville area and is the preferred provider for the Jacksonville Jaguars! There are currently ten locations in and around Jacksonville and we are growing every day! The physicians and staff of Florida Eye Specialists are united by a common passion for excellence in eye care. Our doctors have dedicated numerous years of medical school, residency, fellowship and post-fellowship training to eye-disease research and education. LOCATION: On site/Florida Eye Specialists Administration Office Job Summary: The Claims Analyst is responsible for reviewing, correcting, and resubmitting insurance claims to maximize reimbursement and ensure timely and accurate payment. This position will also be responsible for insurance pre-payment medical record review and submission, claims reconsiderations, and follow-up with insurance carriers regarding outstanding or denied claims. Duties/Responsibilities: Resubmission of unpaid claims; claims follow-up Response to billing phone calls and questions, internal and external Daily charge entry Authorizations for urgent and non-urgent in-office and outpatient services Obtain, verify and enter accurate patient insurance policy information Contacts insurance companies via portal or phone requesting policy and coverage limits, deductible amounts, and any pre-existing clauses on all surgeries or when coverage is in question Collect and post patient payment Comply with HIPAA confidentiality standards when accessing or communicating patient information Other duties as assigned by supervisor, manager or physician Required Skills/Abilities: Working knowledge of medical insurance claims, including claim denials and resolution Working knowledge of CPT, HCPC, and ICD-10 codes Basic understanding of Medical Terminology (preferably ophthalmology) Excellent verbal and written communication skills Ability to interact with insurance companies, patients and employees in a courteous, professional manner at all times Excellent organizational skills and attention to detail Strong problem-solving and investigative skills Ability to multi-task and function well in a high-paced and at times stressful environment Comply with HIPAA confidentiality standards when accessing or communicating patient information
Posted 6 days
Assistant Store Manager
Extra Space Storage - Jacksonville, FL 32216
-Day shift only: Office closes at 6pm. -Will work between multiple stores in the district. -This location is closed on Sundays. -Pay $16.00/hr The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This role ensures the facility meets high cleanliness standards and consistently delivers operational excellence. The Assistant Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts. Extra Space Storage is the largest self storage company in the United States by store count, with over 4,000 stores nationwide. If you’d like to grow with us, you should consider joining the team. We look for employees who are reliable, good communicators, and have a passion for helping people. Benefits We Offer You A work/life balance that includes daytime hours with the potential for Sundays off (dependent on location) Outstanding company culture with growth opportunities throughout the U.S. Competitive starting pay. Paid Time Off accrued throughout the year, increasing with years of service. Generous 401(k) match with Traditional and/or ROTH choices. Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution. EXTRA Healthy Wellness Program with rewards towards your medical premium. BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc. Your Responsibilities Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions. Maximize sales objectives through unit rentals, unit insurance, and moving supplies. Ensure our highest standards of cleanliness are met through continuous maintenance (e.g., sweeping, mopping, grounds maintenance, etc.) of the site, including the office, and the interior and exteriors of the storage building and surrounding areas. Perform daily site safety inspections, including lock checks. Address and resolve customer concerns related to billing, security, auctions, and proper site usage Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits. Protect our strong company culture by establishing and maintaining professional relationships with all Extra Space employees. Perform additional duties as assigned. Your Qualifications 1+ year of customer-facing work experience . Sales experience preferred. Current valid driver’s license and access to a reliable personal vehicle; except in New York City and Brooklyn. High School diploma or GED is required; college education is a plus. Work Environment & Physical Requirements Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job duties with varying physical demands and exposure to seasonal weather conditions. Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting. Regularly required to lift or move items up to 35 lbs. and occasionally up to 50 lbs. Find additional career opportunities at careers.extraspace.com If you have experience in any of the following types of jobs, we encourage you to apply: Sales Associate, Customer Service Representative, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales, Retail Sales Lead or Team Lead, Cashier/Sales, Sales Specialist, etc. If you are a current Extra Space employee, please apply through Jobs Hub in Workday. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applications Deadline: Applications will be accepted until the position is filled.
Posted 6 days
Assistant Store Manager
Extra Space Storage - Jacksonville, FL 32225
-Day shift only: Office closes at 6pm. -Will work between multiple stores in the district. -This location is closed on Sundays. -Pay $16.00/hr The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This role ensures the facility meets high cleanliness standards and consistently delivers operational excellence. The Assistant Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts. Extra Space Storage is the largest self storage company in the United States by store count, with over 4,000 stores nationwide. If you’d like to grow with us, you should consider joining the team. We look for employees who are reliable, good communicators, and have a passion for helping people. Benefits We Offer You A work/life balance that includes daytime hours with the potential for Sundays off (dependent on location) Outstanding company culture with growth opportunities throughout the U.S. Competitive starting pay. Paid Time Off accrued throughout the year, increasing with years of service. Generous 401(k) match with Traditional and/or ROTH choices. Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution. EXTRA Healthy Wellness Program with rewards towards your medical premium. BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc. Your Responsibilities Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions. Maximize sales objectives through unit rentals, unit insurance, and moving supplies. Ensure our highest standards of cleanliness are met through continuous maintenance (e.g., sweeping, mopping, grounds maintenance, etc.) of the site, including the office, and the interior and exteriors of the storage building and surrounding areas. Perform daily site safety inspections, including lock checks. Address and resolve customer concerns related to billing, security, auctions, and proper site usage Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits. Protect our strong company culture by establishing and maintaining professional relationships with all Extra Space employees. Perform additional duties as assigned. Your Qualifications 1+ year of customer-facing work experience . Sales experience preferred. Current valid driver’s license and access to a reliable personal vehicle; except in New York City and Brooklyn. High School diploma or GED is required; college education is a plus. Work Environment & Physical Requirements Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job duties with varying physical demands and exposure to seasonal weather conditions. Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting. Regularly required to lift or move items up to 35 lbs. and occasionally up to 50 lbs. Find additional career opportunities at careers.extraspace.com If you have experience in any of the following types of jobs, we encourage you to apply: Sales Associate, Customer Service Representative, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales, Retail Sales Lead or Team Lead, Cashier/Sales, Sales Specialist, etc. If you are a current Extra Space employee, please apply through Jobs Hub in Workday. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applications Deadline: Applications will be accepted until the position is filled.
Posted 6 days
Assistant Store Manager
Extra Space Storage - Jacksonville, FL 32225
-Day shift only: Office closes at 6pm. -Will work between multiple stores in the district. -This location is closed on Sundays. -Pay Range $16.00/hr The Assistant Store Manager plays a pivotal role in supporting the daily operations of one or more self-storage locations, under the guidance of the District Manager and Store Manager. This role ensures the facility meets high cleanliness standards and consistently delivers operational excellence. The Assistant Managers are accountable for building customer relationships through in-person and phone interactions, presenting a structured sales process, and managing customer accounts. Extra Space Storage is the largest self storage company in the United States by store count, with over 4,000 stores nationwide. If you’d like to grow with us, you should consider joining the team. We look for employees who are reliable, good communicators, and have a passion for helping people. Benefits We Offer You A work/life balance that includes daytime hours with the potential for Sundays off (dependent on location) Outstanding company culture with growth opportunities throughout the U.S. Competitive starting pay. Paid Time Off accrued throughout the year, increasing with years of service. Generous 401(k) match with Traditional and/or ROTH choices. Affordable medical benefit options with up to a $1k annual Health Savings Account employer contribution. EXTRA Healthy Wellness Program with rewards towards your medical premium. BenefitHub discounts: apparel, auto, electronics, entertainment, pets, travel, etc. Your Responsibilities Build and maintain strong customer relationships by identifying storage needs and providing tailored solutions. Maximize sales objectives through unit rentals, unit insurance, and moving supplies. Ensure our highest standards of cleanliness are met through continuous maintenance (e.g., sweeping, mopping, grounds maintenance, etc.) of the site, including the office, and the interior and exteriors of the storage building and surrounding areas. Perform daily site safety inspections, including lock checks. Address and resolve customer concerns related to billing, security, auctions, and proper site usage Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits. Protect our strong company culture by establishing and maintaining professional relationships with all Extra Space employees. Perform additional duties as assigned. Your Qualifications 1+ year of customer-facing work experience . Sales experience preferred. Current valid driver’s license and access to a reliable personal vehicle; except in New York City and Brooklyn. High School diploma or GED is required; college education is a plus. Work Environment & Physical Requirements Perform indoor and outdoor job responsibilities ranging from sedentary desk work to physical job duties with varying physical demands and exposure to seasonal weather conditions. Regular tasks include standing, walking, climbing stairs, bending, sitting, and lifting. Regularly required to lift or move items up to 35 lbs. and occasionally up to 50 lbs. Find additional career opportunities at careers.extraspace.com If you have experience in any of the following types of jobs, we encourage you to apply: Sales Associate, Customer Service Representative, Retail Associate, Store Associate, Hospitality and Hotel, Front Desk Agent, Leasing Agent, Rental Agent (i.e. car rental, RV rental, storage rental, apartment rental, etc.) Property Management, Retail Sales, Retail Sales Lead or Team Lead, Cashier/Sales, Sales Specialist, etc. If you are a current Extra Space employee, please apply through Jobs Hub in Workday. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applications Deadline: Applications will be accepted until the position is filled.
Posted 6 days
Director, Commercial Lines
Insurance Office of America - Atlantic Beach, FL 32233
Job Description: Title: Director, Commercial Lines Fully Remote: preferred Central Time Zone working hours Required: 5-7 years experience in a commercial lines operational leadership (or similar) role w/ a large brokerage/agency, active P&C license, and active designation (CPCU and/or CIC strongly preferred) Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: The Director/VP, Commercial Lines serves as a national subject matter expert in Commercial Property & Casualty insurance and agency operations. This role partners with Divisional and Regional Leadership to advance corporate objectives, optimize operational effectiveness, and strengthen Commercial Lines performance across the organization. Responsible for driving workflow standardization, process improvement, workforce planning, operational scalability, and agency best practices, this role serves as a strategic advisor supporting producers, account teams, and operational leaders in delivering exceptional client service and maximizing shareholder value. The Director/VP, Commercial Lines also plays a key role in M&A integration initiatives, operational transformation efforts, and the ongoing evolution of the agency's Commercial P&C operating model. Key Responsibilities: Commercial Lines Strategy: Partner with Divisional and Regional Leadership to develop and execute initiatives that strengthen Commercial Lines operations, service delivery, and organizational performance. Operational Excellence: Identify operational challenges and implement scalable solutions that improve efficiency, quality, consistency, and client outcomes. Workflow Standardization: Establish and promote standardized Commercial Lines workflows, procedures, and best practices across the organization. Process Optimization: Lead process improvement initiatives focused on increasing productivity, reducing variation, and enhancing operational effectiveness. Root Cause Analysis: Evaluate operational issues, identify underlying causes, and implement corrective actions that drive sustainable improvements. Workforce Planning: Analyze staffing models, workload distribution, and service demands to develop capacity plans that support growth and operational excellence. Managed Services Alignment: Partner with operational and Managed Services teams to ensure efficient utilization of resources and alignment with organizational goals. Technical Expertise: Serve as a national Commercial P&C subject matter expert, providing guidance on agency operations, workflows, systems, and industry best practices. M&A Integration Support: Support merger and acquisition initiatives through operational assessments, integration planning, workflow alignment, and process standardization. Stakeholder Collaboration: Build strong partnerships with producers, operations teams, and leadership to drive engagement, accountability, and successful implementation of strategic initiatives. Systems & Technology Optimization: Promote effective utilization of EPIC, workflows, reporting tools, and operational technology platforms to improve performance and consistency. Performance Analysis: Utilize operational metrics, service measurements, and business intelligence to evaluate organizational effectiveness and identify opportunities for improvement. Change Leadership: Lead operational transformation efforts by facilitating adoption of new processes, workflows, and business practices throughout the organization. Professional Development: Maintain advanced industry, operational, and leadership expertise through continuous learning and professional development. Champion IOA Values: Demonstrate integrity, leadership, accountability, and professionalism in all interactions. Ideal Candidate Qualifications: Active Property & Casualty License required CPCU and/or CIC designation (or equivalent) 5–7+ years of Commercial Lines operational leadership experience within a large insurance brokerage or agency Strong expertise in Commercial P&C agency operations, workflows, servicing models, and process optimization Demonstrated experience with workflow standardization, operational excellence, and continuous improvement initiatives Experience conducting root cause analysis and implementing sustainable process improvements Strong workforce planning, capacity modeling, and resource management experience Experience supporting mergers, acquisitions, and operational integration initiatives Applied EPIC experience strongly preferred Excellent communication, stakeholder management, and change leadership skills Proven ability to influence leaders and drive results in a highly matrixed organization Strong analytical, strategic thinking, and problem-solving capabilities What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $125,000.00 - $150,000.00 annually depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Posted 6 days
Director, Commercial Lines
Insurance Office of America - Jacksonville Beach, FL 32233
Job Description: Title: Director, Commercial Lines Fully Remote: preferred Central Time Zone working hours Required: 5-7 years experience in a commercial lines operational leadership (or similar) role w/ a large brokerage/agency, active P&C license, and active designation (CPCU and/or CIC strongly preferred) Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: The Director/VP, Commercial Lines serves as a national subject matter expert in Commercial Property & Casualty insurance and agency operations. This role partners with Divisional and Regional Leadership to advance corporate objectives, optimize operational effectiveness, and strengthen Commercial Lines performance across the organization. Responsible for driving workflow standardization, process improvement, workforce planning, operational scalability, and agency best practices, this role serves as a strategic advisor supporting producers, account teams, and operational leaders in delivering exceptional client service and maximizing shareholder value. The Director/VP, Commercial Lines also plays a key role in M&A integration initiatives, operational transformation efforts, and the ongoing evolution of the agency's Commercial P&C operating model. Key Responsibilities: Commercial Lines Strategy: Partner with Divisional and Regional Leadership to develop and execute initiatives that strengthen Commercial Lines operations, service delivery, and organizational performance. Operational Excellence: Identify operational challenges and implement scalable solutions that improve efficiency, quality, consistency, and client outcomes. Workflow Standardization: Establish and promote standardized Commercial Lines workflows, procedures, and best practices across the organization. Process Optimization: Lead process improvement initiatives focused on increasing productivity, reducing variation, and enhancing operational effectiveness. Root Cause Analysis: Evaluate operational issues, identify underlying causes, and implement corrective actions that drive sustainable improvements. Workforce Planning: Analyze staffing models, workload distribution, and service demands to develop capacity plans that support growth and operational excellence. Managed Services Alignment: Partner with operational and Managed Services teams to ensure efficient utilization of resources and alignment with organizational goals. Technical Expertise: Serve as a national Commercial P&C subject matter expert, providing guidance on agency operations, workflows, systems, and industry best practices. M&A Integration Support: Support merger and acquisition initiatives through operational assessments, integration planning, workflow alignment, and process standardization. Stakeholder Collaboration: Build strong partnerships with producers, operations teams, and leadership to drive engagement, accountability, and successful implementation of strategic initiatives. Systems & Technology Optimization: Promote effective utilization of EPIC, workflows, reporting tools, and operational technology platforms to improve performance and consistency. Performance Analysis: Utilize operational metrics, service measurements, and business intelligence to evaluate organizational effectiveness and identify opportunities for improvement. Change Leadership: Lead operational transformation efforts by facilitating adoption of new processes, workflows, and business practices throughout the organization. Professional Development: Maintain advanced industry, operational, and leadership expertise through continuous learning and professional development. Champion IOA Values: Demonstrate integrity, leadership, accountability, and professionalism in all interactions. Ideal Candidate Qualifications: Active Property & Casualty License required CPCU and/or CIC designation (or equivalent) 5–7+ years of Commercial Lines operational leadership experience within a large insurance brokerage or agency Strong expertise in Commercial P&C agency operations, workflows, servicing models, and process optimization Demonstrated experience with workflow standardization, operational excellence, and continuous improvement initiatives Experience conducting root cause analysis and implementing sustainable process improvements Strong workforce planning, capacity modeling, and resource management experience Experience supporting mergers, acquisitions, and operational integration initiatives Applied EPIC experience strongly preferred Excellent communication, stakeholder management, and change leadership skills Proven ability to influence leaders and drive results in a highly matrixed organization Strong analytical, strategic thinking, and problem-solving capabilities What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $125,000.00 - $150,000.00 annually depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Posted 6 days
Director, Commercial Lines
Insurance Office of America - Green Cove Springs, FL 32043
Job Description: Title: Director, Commercial Lines Fully Remote: preferred Central Time Zone working hours Required: 5-7 years experience in a commercial lines operational leadership (or similar) role w/ a large brokerage/agency, active P&C license, and active designation (CPCU and/or CIC strongly preferred) Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: The Director/VP, Commercial Lines serves as a national subject matter expert in Commercial Property & Casualty insurance and agency operations. This role partners with Divisional and Regional Leadership to advance corporate objectives, optimize operational effectiveness, and strengthen Commercial Lines performance across the organization. Responsible for driving workflow standardization, process improvement, workforce planning, operational scalability, and agency best practices, this role serves as a strategic advisor supporting producers, account teams, and operational leaders in delivering exceptional client service and maximizing shareholder value. The Director/VP, Commercial Lines also plays a key role in M&A integration initiatives, operational transformation efforts, and the ongoing evolution of the agency's Commercial P&C operating model. Key Responsibilities: Commercial Lines Strategy: Partner with Divisional and Regional Leadership to develop and execute initiatives that strengthen Commercial Lines operations, service delivery, and organizational performance. Operational Excellence: Identify operational challenges and implement scalable solutions that improve efficiency, quality, consistency, and client outcomes. Workflow Standardization: Establish and promote standardized Commercial Lines workflows, procedures, and best practices across the organization. Process Optimization: Lead process improvement initiatives focused on increasing productivity, reducing variation, and enhancing operational effectiveness. Root Cause Analysis: Evaluate operational issues, identify underlying causes, and implement corrective actions that drive sustainable improvements. Workforce Planning: Analyze staffing models, workload distribution, and service demands to develop capacity plans that support growth and operational excellence. Managed Services Alignment: Partner with operational and Managed Services teams to ensure efficient utilization of resources and alignment with organizational goals. Technical Expertise: Serve as a national Commercial P&C subject matter expert, providing guidance on agency operations, workflows, systems, and industry best practices. M&A Integration Support: Support merger and acquisition initiatives through operational assessments, integration planning, workflow alignment, and process standardization. Stakeholder Collaboration: Build strong partnerships with producers, operations teams, and leadership to drive engagement, accountability, and successful implementation of strategic initiatives. Systems & Technology Optimization: Promote effective utilization of EPIC, workflows, reporting tools, and operational technology platforms to improve performance and consistency. Performance Analysis: Utilize operational metrics, service measurements, and business intelligence to evaluate organizational effectiveness and identify opportunities for improvement. Change Leadership: Lead operational transformation efforts by facilitating adoption of new processes, workflows, and business practices throughout the organization. Professional Development: Maintain advanced industry, operational, and leadership expertise through continuous learning and professional development. Champion IOA Values: Demonstrate integrity, leadership, accountability, and professionalism in all interactions. Ideal Candidate Qualifications: Active Property & Casualty License required CPCU and/or CIC designation (or equivalent) 5–7+ years of Commercial Lines operational leadership experience within a large insurance brokerage or agency Strong expertise in Commercial P&C agency operations, workflows, servicing models, and process optimization Demonstrated experience with workflow standardization, operational excellence, and continuous improvement initiatives Experience conducting root cause analysis and implementing sustainable process improvements Strong workforce planning, capacity modeling, and resource management experience Experience supporting mergers, acquisitions, and operational integration initiatives Applied EPIC experience strongly preferred Excellent communication, stakeholder management, and change leadership skills Proven ability to influence leaders and drive results in a highly matrixed organization Strong analytical, strategic thinking, and problem-solving capabilities What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $125,000.00 - $150,000.00 annually depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Posted 6 days
Director, Commercial Lines
Insurance Office of America - Fernandina Beach, FL 32034
Job Description: Title: Director, Commercial Lines Fully Remote: preferred Central Time Zone working hours Required: 5-7 years experience in a commercial lines operational leadership (or similar) role w/ a large brokerage/agency, active P&C license, and active designation (CPCU and/or CIC strongly preferred) Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: The Director/VP, Commercial Lines serves as a national subject matter expert in Commercial Property & Casualty insurance and agency operations. This role partners with Divisional and Regional Leadership to advance corporate objectives, optimize operational effectiveness, and strengthen Commercial Lines performance across the organization. Responsible for driving workflow standardization, process improvement, workforce planning, operational scalability, and agency best practices, this role serves as a strategic advisor supporting producers, account teams, and operational leaders in delivering exceptional client service and maximizing shareholder value. The Director/VP, Commercial Lines also plays a key role in M&A integration initiatives, operational transformation efforts, and the ongoing evolution of the agency's Commercial P&C operating model. Key Responsibilities: Commercial Lines Strategy: Partner with Divisional and Regional Leadership to develop and execute initiatives that strengthen Commercial Lines operations, service delivery, and organizational performance. Operational Excellence: Identify operational challenges and implement scalable solutions that improve efficiency, quality, consistency, and client outcomes. Workflow Standardization: Establish and promote standardized Commercial Lines workflows, procedures, and best practices across the organization. Process Optimization: Lead process improvement initiatives focused on increasing productivity, reducing variation, and enhancing operational effectiveness. Root Cause Analysis: Evaluate operational issues, identify underlying causes, and implement corrective actions that drive sustainable improvements. Workforce Planning: Analyze staffing models, workload distribution, and service demands to develop capacity plans that support growth and operational excellence. Managed Services Alignment: Partner with operational and Managed Services teams to ensure efficient utilization of resources and alignment with organizational goals. Technical Expertise: Serve as a national Commercial P&C subject matter expert, providing guidance on agency operations, workflows, systems, and industry best practices. M&A Integration Support: Support merger and acquisition initiatives through operational assessments, integration planning, workflow alignment, and process standardization. Stakeholder Collaboration: Build strong partnerships with producers, operations teams, and leadership to drive engagement, accountability, and successful implementation of strategic initiatives. Systems & Technology Optimization: Promote effective utilization of EPIC, workflows, reporting tools, and operational technology platforms to improve performance and consistency. Performance Analysis: Utilize operational metrics, service measurements, and business intelligence to evaluate organizational effectiveness and identify opportunities for improvement. Change Leadership: Lead operational transformation efforts by facilitating adoption of new processes, workflows, and business practices throughout the organization. Professional Development: Maintain advanced industry, operational, and leadership expertise through continuous learning and professional development. Champion IOA Values: Demonstrate integrity, leadership, accountability, and professionalism in all interactions. Ideal Candidate Qualifications: Active Property & Casualty License required CPCU and/or CIC designation (or equivalent) 5–7+ years of Commercial Lines operational leadership experience within a large insurance brokerage or agency Strong expertise in Commercial P&C agency operations, workflows, servicing models, and process optimization Demonstrated experience with workflow standardization, operational excellence, and continuous improvement initiatives Experience conducting root cause analysis and implementing sustainable process improvements Strong workforce planning, capacity modeling, and resource management experience Experience supporting mergers, acquisitions, and operational integration initiatives Applied EPIC experience strongly preferred Excellent communication, stakeholder management, and change leadership skills Proven ability to influence leaders and drive results in a highly matrixed organization Strong analytical, strategic thinking, and problem-solving capabilities What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $125,000.00 - $150,000.00 annually depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Posted 6 days
Director, Commercial Lines
Insurance Office of America - Jacksonville, FL 32233
Job Description: Title: Director, Commercial Lines Fully Remote: preferred Central Time Zone working hours Required: 5-7 years experience in a commercial lines operational leadership (or similar) role w/ a large brokerage/agency, active P&C license, and active designation (CPCU and/or CIC strongly preferred) Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: The Director/VP, Commercial Lines serves as a national subject matter expert in Commercial Property & Casualty insurance and agency operations. This role partners with Divisional and Regional Leadership to advance corporate objectives, optimize operational effectiveness, and strengthen Commercial Lines performance across the organization. Responsible for driving workflow standardization, process improvement, workforce planning, operational scalability, and agency best practices, this role serves as a strategic advisor supporting producers, account teams, and operational leaders in delivering exceptional client service and maximizing shareholder value. The Director/VP, Commercial Lines also plays a key role in M&A integration initiatives, operational transformation efforts, and the ongoing evolution of the agency's Commercial P&C operating model. Key Responsibilities: Commercial Lines Strategy: Partner with Divisional and Regional Leadership to develop and execute initiatives that strengthen Commercial Lines operations, service delivery, and organizational performance. Operational Excellence: Identify operational challenges and implement scalable solutions that improve efficiency, quality, consistency, and client outcomes. Workflow Standardization: Establish and promote standardized Commercial Lines workflows, procedures, and best practices across the organization. Process Optimization: Lead process improvement initiatives focused on increasing productivity, reducing variation, and enhancing operational effectiveness. Root Cause Analysis: Evaluate operational issues, identify underlying causes, and implement corrective actions that drive sustainable improvements. Workforce Planning: Analyze staffing models, workload distribution, and service demands to develop capacity plans that support growth and operational excellence. Managed Services Alignment: Partner with operational and Managed Services teams to ensure efficient utilization of resources and alignment with organizational goals. Technical Expertise: Serve as a national Commercial P&C subject matter expert, providing guidance on agency operations, workflows, systems, and industry best practices. M&A Integration Support: Support merger and acquisition initiatives through operational assessments, integration planning, workflow alignment, and process standardization. Stakeholder Collaboration: Build strong partnerships with producers, operations teams, and leadership to drive engagement, accountability, and successful implementation of strategic initiatives. Systems & Technology Optimization: Promote effective utilization of EPIC, workflows, reporting tools, and operational technology platforms to improve performance and consistency. Performance Analysis: Utilize operational metrics, service measurements, and business intelligence to evaluate organizational effectiveness and identify opportunities for improvement. Change Leadership: Lead operational transformation efforts by facilitating adoption of new processes, workflows, and business practices throughout the organization. Professional Development: Maintain advanced industry, operational, and leadership expertise through continuous learning and professional development. Champion IOA Values: Demonstrate integrity, leadership, accountability, and professionalism in all interactions. Ideal Candidate Qualifications: Active Property & Casualty License required CPCU and/or CIC designation (or equivalent) 5–7+ years of Commercial Lines operational leadership experience within a large insurance brokerage or agency Strong expertise in Commercial P&C agency operations, workflows, servicing models, and process optimization Demonstrated experience with workflow standardization, operational excellence, and continuous improvement initiatives Experience conducting root cause analysis and implementing sustainable process improvements Strong workforce planning, capacity modeling, and resource management experience Experience supporting mergers, acquisitions, and operational integration initiatives Applied EPIC experience strongly preferred Excellent communication, stakeholder management, and change leadership skills Proven ability to influence leaders and drive results in a highly matrixed organization Strong analytical, strategic thinking, and problem-solving capabilities What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $125,000.00 - $150,000.00 annually depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.