Job Results
Financial Services
Posted 6 days
System Test and Validation Lead
Deloitte - Jacksonville, FL
Drive validation and compliance activities for complex GxP systems as a Senior Consultant, Regulatory, Risk, and Compliance. This role supports system validation strategy, audit readiness, CAPA management, and risk-based compliance activities across regulated technology environments. This role helps clients address emerging validation considerations for AI/ML-enabled systems and automation frameworks. If this sounds exciting, then this team may be the right fit for you! Work you'll do As a Senior Consultant, Regulatory, Risk, and Compliance on the Regulatory, Risk, and Forensic team, you will be responsible for... Lead end-to-end validation activities for GxP systems, including validation plans, IQ/OQ/PQ protocols, summary reports, user requirements specifications, functional specifications, design specifications, and traceability matrices Apply risk-based validation principles to assess system impact, classify validation requirements, and support compliance with GAMP 5, 21 CFR Part 11, and data integrity expectations Drive inspection readiness activities, including gap assessments, mock audits, validation package reviews, and support for regulatory inspections and responses Lead CAPA activities for validation findings, including root cause analysis, effectiveness checks, closure documentation, and tracking of open compliance actions Validate AI/ML-enabled GxP systems and automation testing frameworks, including development of validation approaches for non-deterministic outputs and documentation of AI governance requirements A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to others The Team Our Deloitte Regulatory, Risk & Forensic team helps client leaders translate multifaceted risk and an evolving regulatory environment into defensible actions that strengthen, protect, and transform their organization. Join our team and use advanced data, AI, and emerging technologies with industry insights to help clients bring clarity from complexity and accelerate their path to value creation. Qualifications Required: Bachelor's degree in business, information systems, computer science, engineering, or equivalent experience; 6+ years of experience in computer system validation in a life sciences environment, including pharma, biotech, medical device, or clinical Experience leading validation deliverables for GxP systems, including IQ/OQ/PQ protocols, validation plans, summary reports, user requirements specifications, functional specifications, design specifications, and traceability matrices Experience applying 21 CFR Part 11, EU Annex 11, GAMP 5, and data integrity requirements, including Attributable, Legible, Contemporaneous, Original, Accurate, Complete, Consistent, Enduring, and Available principles Experience managing CAPA lifecycle activities and supporting inspection readiness for Food and Drug Administration or European Medicines Agency audits Experience validating AI/ML-enabled systems, distinguishing deterministic and probabilistic tool behavior, and qualifying or validating automation testing frameworks Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve. Limited immigration sponsorship may be available. Preferred: Experience supporting periodic review programs for validated systems and associated CAPA triggers Experience validating cloud or software as a service platforms, including Veeva, ServiceNow, or Salesforce in a GxP environment Experience working in Agile delivery environments with validation activities embedded in sprints Experience with AI governance processes, including AI use case tracking, model risk classification, and disclosure requirements for GxP systems For individuals assigned and/or hired to work in a remote role, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to a remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000 to $145,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Posted 6 days
System Test and Validation Lead
Deloitte - Jacksonville, FL
Drive validation and compliance activities for complex GxP systems as a Senior Consultant, Regulatory, Risk, and Compliance. This role supports system validation strategy, audit readiness, CAPA management, and risk-based compliance activities across regulated technology environments. This role helps clients address emerging validation considerations for AI/ML-enabled systems and automation frameworks. If this sounds exciting, then this team may be the right fit for you! Work you'll do As a Senior Consultant, Regulatory, Risk, and Compliance on the Regulatory, Risk, and Forensic team, you will be responsible for... Lead end-to-end validation activities for GxP systems, including validation plans, IQ/OQ/PQ protocols, summary reports, user requirements specifications, functional specifications, design specifications, and traceability matrices Apply risk-based validation principles to assess system impact, classify validation requirements, and support compliance with GAMP 5, 21 CFR Part 11, and data integrity expectations Drive inspection readiness activities, including gap assessments, mock audits, validation package reviews, and support for regulatory inspections and responses Lead CAPA activities for validation findings, including root cause analysis, effectiveness checks, closure documentation, and tracking of open compliance actions Validate AI/ML-enabled GxP systems and automation testing frameworks, including development of validation approaches for non-deterministic outputs and documentation of AI governance requirements A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to others The Team Our Deloitte Regulatory, Risk & Forensic team helps client leaders translate multifaceted risk and an evolving regulatory environment into defensible actions that strengthen, protect, and transform their organization. Join our team and use advanced data, AI, and emerging technologies with industry insights to help clients bring clarity from complexity and accelerate their path to value creation. Qualifications Required: Bachelor's degree in business, information systems, computer science, engineering, or equivalent experience; 6+ years of experience in computer system validation in a life sciences environment, including pharma, biotech, medical device, or clinical Experience leading validation deliverables for GxP systems, including IQ/OQ/PQ protocols, validation plans, summary reports, user requirements specifications, functional specifications, design specifications, and traceability matrices Experience applying 21 CFR Part 11, EU Annex 11, GAMP 5, and data integrity requirements, including Attributable, Legible, Contemporaneous, Original, Accurate, Complete, Consistent, Enduring, and Available principles Experience managing CAPA lifecycle activities and supporting inspection readiness for Food and Drug Administration or European Medicines Agency audits Experience validating AI/ML-enabled systems, distinguishing deterministic and probabilistic tool behavior, and qualifying or validating automation testing frameworks Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve. Limited immigration sponsorship may be available. Preferred: Experience supporting periodic review programs for validated systems and associated CAPA triggers Experience validating cloud or software as a service platforms, including Veeva, ServiceNow, or Salesforce in a GxP environment Experience working in Agile delivery environments with validation activities embedded in sprints Experience with AI governance processes, including AI use case tracking, model risk classification, and disclosure requirements for GxP systems For individuals assigned and/or hired to work in a remote role, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to a remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $95,000 to $145,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Posted 6 days
Director of Vessel Operations
Trailer Bridge, Inc. - Jacksonville, FL 32226
Summary The Director, Vessel Operations is responsible for leading the daily operations, maintenance, repair and regulatory compliance of Trailer Bridge’s barge fleet. This position oversees vessel inspections, dry dock projects, maintenance planning, and vendor management to ensure safe, reliable and efficient operations. The Director collaborates with internal stakeholders and external partners to maintain schedule integrity, control costs and support the successful executive of Trailer Bridge’s transportation services Responsibilities: Direct daily vessel operations, maintenance planning, and repair activities for the Trailer Bridge barge fleet. Oversee vessel inspection programs and maintenance planning to ensure regulatory compliance, operational reliability and schedule integrity. Develop and execute vessel operations strategies that support business objectives, operational efficiency and fleet reliability. Establish departmental goals, performance metrics, budgets and resource plans to support safe and efficient vessel operations. Build and maintain relationships with regulatory agencies, classification societies, vendors, shipyards and other key business partners. Prioritize and coordinate repairs, maintenance, and dry dock activities to minimize service disruptions. Manage and develop Vessel Ops Team, ensuring timely completion of maintenance and repair objectives. Develop repair scopes, oversee dry dock projects, and monitor vendor performance, budgets and timelines. Maintain vessel certifications, surveys, inspection records and regulatory documentation to ensure compliance with all applicable maritime regulations. Provide leadership and oversight for vessel surveys, audits, training exercises and safety programs. Oversee inventory management, equipment readiness, and procurement activities supporting vessel maintenance and repair operations. Analyze operational performance and identify opportunities to improve efficiency, reliability and service quality. Prepare and communication operational updates, repair status, risks and recommendations to executive leadership. Ensure compliance with OSHA, environmental, safety and company policies Knowledge, Skills & Abilities: 7+ years of maritime operations, vessel maintenance, marine engineering, or related marine transportation experience Bachelor’s degree in Maritime Transportation, Marine Engineering, Business, or related field preferred, equivalent experience considered. 5+ years of leadership experience managing teams, vendors, and operational budgets within a maritime environment. Strong knowledge of vessel maintenance, dry dock planning, regulatory compliance, and marine safety requirements Strong problem solving, analytical and decision making skills Excellent verbal and written communication skills Ability to lead cross functional teams and manage multiple priorities in fast paced environment Ability to work efficiently with employees, vendors, regulators and executive leadership Proficiency in Microsoft Office applications A Few Benefits we currently offer: Medical, Dental & Vison Coverage Mental Health Coverage 401k, Life Insurance, Short- & Long-Term Disability Insurance Health Savings Account & Flexible Spending Account Generous PTO Plan & Paid Holidays Class Pass Credits Opportunity for internal career advancement Mentorship & Leadership Development Programs EEO/AA Institution. Protected veterans and individuals with disability encouraged to apply.
Posted 6 days
Member Solutions Representative
VyStar Credit Union - Jacksonville, FL 32202
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. * SELECTION PROCESS: As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months. ACCOUNTABILITY STATEMENT The Member Solutions Representative contacts members to effectively reduce VyStar exposure to financial losses caused by delinquent accounts. Activities must be conducted in compliance with federal and state regulations. ESSENTIAL JOB FUNCTIONS Reviews delinquency reports and collection system information to determine appropriate collection activity to effectively collect monies due from members. Contacts members to discuss delinquency. Obtains information to effect collection on accounts and make up-to-date arrangements. Follows up regularly if debt not paid current. Skip traces difficult to locate members to establish contact by reviewing all relationships in Miser, free internet sites, and skip tracing tools. Submits the account to the skip tracing team to further locate member when preliminary methods are unsuccessful. Recommends to the Member Solutions Supervisor accounts for repossession review when necessary. Considers and recommends extensions and/or payment arrangements on delinquent accounts to bring due date current. Consults as needed with the Consumer Loan Modification Team regarding extensions, payment arrangements, and workouts. Reviews and recommends charge-off accounts to Supervisor, Manager and/or AVP. Performs other duties as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job: Focus - Focus your full attention by carefully listening to and observing client or member. Connect - Consistently be friendly and approachable. Demonstrate your care. Understand - Listen empathetically and ask questions (70%/30% rule). Counsel - Recommend solutions based on your member’s needs and objectives. Advance - Ensure that member’s expectations were exceeded. Verify necessary follow-up actions. JOB QUALIFICATIONS EXPERIENCE A minimum of one-year prior office/clerical experience plus minimum of one (1) year prior collection, call center, and or customer service experience is required. Familiarity with state and federal laws governing collection procedures are preferred. Assuming the above minimum experience, an incumbent selected for this position would need three months to be fully functional in the job. EDUCATION, PHYSICAL & MENTAL REQUIREMENTS The minimal formal education required is a high school diploma or its equivalent. Position requires interpretation of auditory sources of information, i.e., group meetings, telephone calls, manual dexterity to permit interaction with a computer keyboard, the ability to organize and interpret data, i.e., report and computer displays. JOB REQUIREMENTS The incumbent is required to complete all department defined Computer Based Training courses within 90 days from the hire date achieving a passing score of at least 80%. The incumbent is required to receive, review, sign, and return to their Collections Supervisor copies of the Attendance Policy, Vacation Policy, Dress Code, and Code of Ethics within the first 30 days of employment. KNOWLEDGE, SKILLS, & ABILITIES During the first six months of employment in the Member Solutions Department, the incumbent must be capable of demonstrating knowledge and skill in the following: How to navigate through Atlas (Miser) and know the basic speed keys. Basic desktop procedures for closing accounts. Basic desktop procedures for waiving late or nsf fees. Basic skip tracing skills How to open or close checking and savings accounts. Basic desktop procedures for placing flags on accounts and removal. How to access PSCU and check balance, delinquency, statements, and history. Proficient with Report Portal, Microsoft Office, and VeriFone During employment the incumbent must maintain a satisfactory attendance and performance record. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 6 days
Mortgage Operations Onshore Delivery Manager
eClerx - Jacksonville, FL
Mortgage Operations Onshore Delivery Manager Location: Jacksonville, Florida, United States Type: Full-time Department: BFSI Job Summary The Mortgage Operations Onshore Delivery Manager will be responsible for overseeing a team of Loan Coordinators, ensuring the accurate, efficient, and compliant processing of mortgage loans from initial file intake through submission to Underwriting. This role combines active pipeline management with daily quality control, mentoring, and process optimization. The Team Lead acts as the primary point of escalation for complex files and ensures that all team activities strictly align with bank compliance guidelines and regulatory frameworks. Responsibilities Team Leadership & Quality Assurance Pipeline Management: Monitor the daily pipeline of the team to ensure file are dispositioned timely and eliminate processing bottlenecks, and guarantee that loans move seamlessly to Underwriting to meet closing deadlines. High-Level File Audits: Conduct spot-checks on team files to ensure comprehensive Form 1003 reviews and accurate verification of borrower income, asset, and credit documentation. Escalation Support: Act as the subject matter expert to help team members resolve complex processing issues, detailed income calculations, or trickier validation anomalies. Operational Excellence & Oversight Agency Guideline: Maintain a deep, up-to-date working knowledge of Fannie Mae, Freddie Mac agency guidelines. Ensure the team applies these specific investor requirements accurately during the validation of income, assets, and property eligibility. Pipeline Management: Monitor the daily pipeline of the team to ensure equitable file distribution, eliminate processing bottlenecks, and guarantee that loans move seamlessly to Underwriting to meet closing deadlines. High-Level File Audits: Conduct spot-checks on team files to ensure comprehensive Form 1003 reviews and accurate verification of borrower income, asset, and credit documentation against agency criteria. Escalation Support: Act as the subject matter expert to help team members resolve complex processing issues, detailed income calculations (including self-employed corporate tax returns), or trickier validation anomalies flagged by Automated Underwriting Systems (AUS). Third-Party Fulfillment Tracking: Oversee the team’s follow-up processes for critical third-party components, ensuring timely receipt and strict agency compliance for Appraisals, Title, Homeowners Insurance, and Verifications of Employment (VOE). Condition Clearing & Milestone Tracking: Assist the team in navigating complex conditional approvals. Ensure that files are structurally complete, all milestone checklists are fully executed, and standard conditions are cleared prior to final Underwriting submission. Performance Metrics: Track and drive key operational metrics, including loan turn-times, file quality/Rework rates, and customer service satisfaction scores. Compliance, Risk, & Regulation : Policy Enforcement: Ensure 100% of team activities adhere strictly to Client compliance policies, internal procedures, and operational risk guidelines. Regulatory Guardrails: Maintain absolute compliance with the SAFE Act, RESPA, TILA, and other federal mortgage lending regulations, ensuring all team members keep proper licensing and procedural hygiene. Eligibility Requirements Experience Industry Experience: 8+ years of end-to-end mortgage loan processing and underwriting support experience within a retail or commercial banking environment. Leadership Experience: 1–2 years of experience in a team lead, senior processor, or supervisory capacity preferred. Technical Skills & Knowledge Core Documentation: Deep understanding of conventional and government loan guidelines, calculation of complex self-employed income, and strict file validation practices. Lending Systems: High proficiency with Loan Origination Systems (LOS) and automated underwriting systems (e.g., Desktop Underwriter/Loan Product Advisor). In the US, the target base salary for this role is $80,000-$100,000. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors How to Apply Click "Apply Now" to submit your resume through our career site Be sure to include any relevant experience that aligns with the role. Qualified candidates will be contacted by a member of our recruitment team for next steps About eClerx eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results. The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA. For more information, visit www.eclerx.com You can also find us on: https://www.linkedin.com/company/eclerx/ https://www.indeed.com/cmp/Eclerx/about https://www.glassdoor.com/eClerx eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here
Posted 6 days
Assistant Director of Nursing – Assistant Director of Nursing
Northbank Center for Rehabilitation and Healing - Jacksonville, FL 32202
North Bank Center for Rehabilitation and Healing is a 120-bed skilled nursing and rehabilitation center located in the heart of Downtown Jacksonville, Florida. While we’re often referred to as a nursing home, to our residents and staff, we are so much more. Whether residents are here for short-term rehabilitation or long-term care, we focus on creating a supportive, respectful, and community-driven environment. We are located at 333 E Ashley St, Jacksonville, FL 32202 If you're ready to join a diligent and cheerful team that truly makes a difference, we’d love to meet you! Why Work For Us? Because We Offer Our Employees: * Daily Pay – Work today, get paid today! * Health Insurance * Dental Vision Insurance * Paid Time Off Holiday Pay * 401(k) Retirement Plan * Flexible Scheduling * Direct Deposit * Opportunities for Overtime * Doctegrity – 24/7 telemedicine access for employees and families * Wonderschool – Support for child care and early education options * Panda Perks Benefits – Financial wellness tools, employee discounts, and more * Comfortable Staffing Ratios * A Supportive Team Environment – where everyone is treated with respect, dignity, and compassion Job Summary: * Risk Manager Responsibilities. * Participates in internal audits of nursing practices and in developing and implementing a plan of correction when deficits are identified. * Participates in ensuring all facets of the nursing budget are within established parameters. * Participates in the quality assessment and improvement process and activities (ie. audit of MD orders monthly). * Assists with tasks to ensure the nursing department is adequately staffed to provide quality care to patients/residents: * Establishes and facilitates effective employer/employee relations. * Recruits and selects nursing service personnel based on facility needs, as directed by the Director of Nursing. * Maintains employee hiring forms and processes and ensures completion for new employees. * Maintains Nursing Department staffing at a level congruent with patient/resident needs, budgeted positions and employee requests. * Schedules Nursing Department staffing levels to support individual and group activities for patients/residents out of the facility. * Participates in orientation sessions for nursing service personnel. * Evaluates performance for all levels of nursing service personnel. Participates in "on-call" schedule for nursing supervisory personnel to ensure 24/7 nursing support for staff nurses. * Assists the DON in maintaining the provision of in-service/staff development programs to meet nursing objectives and policies and procedures in compliance with state and federal regulations. Note: If the full-time Staff Development Coordinator is available, then the ADON assists in the DON's absence. * Ensures that all nursing assistants complete or have completed the certified training program. * Ensures staff development programs address the needs of patients/residents and nursing staff. * Evaluates processes related to staff development programs to determine success of the programs and future needs. * Provides clinical expertise to facilitate and support the nursing process in patient/resident interventions in compliance with the State Nurse Practice Act for RN, LPN or LVN. * Makes nursing rounds in a manner that identifies specific patient/resident problems and monitors plan of action implemented by nursing staff. * Assesses technical skills of nursing personnel through observation of various nursing procedures, as directed by the Director of Nursing. * Assesses nursing judgment made in specific situations to determine nursing staff competency and to identify nursing staff knowledge and performance deficits, as directed by the Director of Nursing. * Acts as a clinical expert or facilitator in specific patient/resident situations. * Identifies clinical problem areas on behalf of the Director of Nursing and assists with development of plans of correction. * Acts as a clinical expert in facilitating the patient/resident care planning process. * Assists in the development of daily patient/resident care assignments that meets patient/resident and facility needs. 12. Safety concerns are identified, and appropriate actions are taken to maintain and assure patient safety and a sanitary environment for patients, residents, employees and visitors. Included but not limited to: Participates in ensuring a safe environment for patients/residents, staff and families. Investigates all nursing department employee accidents in accordance with facility policies and procedures. * Monitors and reviews patient/resident incidents to identify possible legal issues and to identify patterns that might require preventive intervention. * Implements infection control policies and procedures as outlined in the company program, as directed (the SOC may also perform this task). * Ensures that all Nursing Department staff members are educated and utilize infection control practices that protect employees, patients/residents and families ASSISTANT DIRECTOR OF NURSING QUALIFICATIONS: * Must be currently licensed Registered Nurse (RN). * Must maintain an active Registered Nurse (RN) license in good standing throughout employment. * Must have strong leadership skills and be able to lead a team of nursing staff, as well as help foster a team atmosphere with the nursing division Liaisons with residents, families, support departments, etc. to adequately plan for resident needs. * Must have the ability to implement and interpret the programs, goals, objectives, policies, and procedures of the facility.
Posted 6 days
Scenter Operations Manager
Coastal Rico's - Saint Johns, FL 32259
*Who We Are Looking For:* We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc. *Tasks:* * Drive membership sales through health and wellness education * Maintain a knowledgeable team that prioritizes dog wellness and safety * Provide leadership, guidance, and mentorship for the Scenter employees * Drive employee development through leadership, training, and performance reviews * Uphold quality standards through hands-on participation, employee audits, and training * Promptly and accurately communicate information from upper management to your team * Identify when/ where help is needed and provide assistance to keep Scenter on schedule * Create an environment conducive to teamwork, open communication, and Scenthound values * Manage client expectations; Resolve customer concerns * Ensure the safety of dogs and team members at all times * Adhere to Scenthound sanitary and cleaning practices *Skills and Abilities:* * Effective communication with team members and dog parents * Leadership, coaching, mentorship * Recruiting, hiring, and creating a happy and effective team * Problem-solving * Attention to detail * Time-management – ability to make an efficient schedule * Computer/ technology proficiency Accountability; hold oneself and others to a high quality Pay: $45,000.00 - $53,000.00 per year Benefits: * 401(k) * Employee discount * Paid time off Application Question(s): * What makes you the best candidate for this position? Experience: * Management: 2 years (Required) Work Location: In person
Posted 6 days
Family Centered Treatment Specialist
Health Connect America - Saint Marys, GA 31558
Join Our Impactful Team at Health Connect America! Health Connect America and our family of brands are leading providers of mental and behavioral health services for children, families, and adults across a multi-state footprint. As a COA-accredited organization, we are held to nationally recognized standards of quality, accountability, and best practice in every aspect of care we deliver. We are relentlessly committed to keeping families together and transforming lives through evidence-informed care, delivered by clinically trained staff who meet clients where they are — in their homes, in their communities, and in our offices. Our work is guided by five core values: client-centered care, empowerment of our people, evidence-informed excellence, a purpose-driven culture, and bold, adaptive leadership. When you join Health Connect America, you join an organization that invests in you. You'll Grow With Us through meaningful development opportunities, Be Well With Us through programs that support your whole self, and know that You Belong With Us in a culture built on purpose, compassion, and impact. Our Brands The Family Centered Treatment Specialist provides quality psychotherapeutic services to children, adolescents, and families utilizing the Family Centered Treatment model. Essential Duties & Responsibilities: Provide Family Centered Treatment (FCT) Services as per the service definition and model fidelity requirements. FCT Certification is required and must be completed within one year of employment in order to continue to provide FCT services and maintain employment with Health Connect America (HCA). Complete FCT Checkoffs and other internal trainings within designated deadlines. Trainings are assigned and monitored through an e-learning system. Deliver FCT services to children, adolescents and their families, primarily in their living environments, with a family focus. Provide 24/7 on-call coverage to a caseload of families and children. Service is regularly provided in the home and community, and will require service provision at the convenience of the child and family requiring a flexible work schedule. Complete all required Clinical Records and FCT documents with the child and family and ensure the documents are entered/uploaded timely in the Electronic Health Record, according to company standards. Develop Service Plan in coordination with Treatment Team Process and maintain the plan per designated authorization processes in the clinician’s area of service. Work collaboratively on behalf of the child and family with the identified Treatment Team members to ensure effective communication and coordinated service provision. Conduct ongoing revisions of Service Plan and is responsible for implementation of Service Plan. Provide psychoeducation as indicated in the Service Plan. Conduct interventions with the family aligned with the FCT model to include facilitating the movement of the child and family through the four phases of treatment and completing all fidelity documents. Assist the families and children to establish weekly goals and help them to identify the steps that need to be taken to reach the established goals. Make referrals to services and resources on behalf of the families and children. Develop and coordinate discharge plan based on treatment, indicating all relevant aftercare needs and plans. Access community resources that would be beneficial to client aftercare needs. Coordinate and oversee the initial and ongoing assessment activities. Convene the Treatment Team for Service Plan. Consult with identified medical (e.g., primary care and psychiatric) and non-medical (e.g., Dept. of Child Services, school, Dept. of Juvenile Justice) providers; engage community and natural supports, and include their input in the person-centered planning process. Ensure linkage to the most clinically appropriate and effective services including arranging for psychological and psychiatric evaluations. Provide and coordinate behavioral health services and other interventions for the youth or other family members with other behavioral health professionals and Treatment Team members. Monitor and document the status of the consumer’s progress. Participate in Quality Assurance/Quality Improvement activities to include audits, corrections and designated improvement plans and projects. Education & Experience: Minimum of a Bachelor's Degree in human services or related field is required. Two years’ experience working with youth or families. Current Family Centered Treatment Certification is preferred. Additional state specific requirements include: Mississippi Must be provisionally credentialed as a PCSS in Mississippi with eligibility to be fully credentialed as a CCSS in Mississippi. North Carolina Must meet qualifications as a Qualified Professional (QP) with experience serving children and adolescents with a primary mental health diagnosis. Ohio LSW or eligibility for provisional licensure preferred. Virginia Current Qualified Mental Health Professional (QMHP) or ability to register as a QMHP with the Virginia Board of Counseling. Be Well with HCA: We recognize the importance of self-care and work/life balance. We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually. Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products. Additional benefits include: Access to a Health Navigator Health Savings Account with company contribution Dependent Daycare Flexible Spending Account 401(k) Retirement Plan Benefits Hub Tickets at Work Join a team where your contributions truly make a difference in the lives of others. Apply now to be part of our dynamic and supportive community at Health Connect America! Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team. Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters
Posted 6 days
AI Product Architect
Nymbus, Inc. - Jacksonville, FL
Nymbus (https://nymbus.com/) isn't just a leader in fintech; we're a community of innovators passionate about reimagining banking. Our award-winning modern core platform and cloud-based technology serve as the backbone for financial institutions eager to modernize and excel. Nymbus is building the next generation of fintech platforms, and that requires a new kind of product architect. This role is the technical backbone across product squads who ensures what gets built can run safely, securely, and at scale. You will define and enforce design patterns, build foundational technical components, harden solutions for production, and own operational architecture using AI-first methodology, working together with Builders and Shippers to deliver outcomes end-to-end. WORK ENVIRONMENT: Nymbus is a remote-first company, with occasional travel required for team collaboration or client engagement. Working hours primarily align with the Eastern Time Zone; candidates located in the Eastern or Central time zones are preferred. POSITION SUMMARY: At Nymbus, the AI Product Architect is the system design and technical integrity owner in our squad triad model. You are a member of the Architecture team, report to the Chief AI Officer, and typically split your time product squads. You are responsible for ensuring solutions meet the enterprise-grade bar. In each squad, you work alongside a dedicated Builder and a Shipper. You own the architecture from system design through production hardening, including the technical deployment and operating model. The Shipper owns release coordination and execution, while you provide required architectural signoff for the areas you own and may hold a release until those standards are met. You operate with an AI-first mindset, leveraging AI-powered tools to accelerate architecture analysis, technical design, implementation, reviews, and operational workflows. This is not a traditional architect role centered on diagrams, review boards, or governance from a distance. You are a hands-on technical leader who regularly commits production code in the technical layers of the product, including event processing, data access, integration frameworks, observability, and shared services. You create the design and implement the foundational components that Builders use and extend to deliver product functionality. You own the "how it fits", the "how it scales", and the "how it runs safely". THE SQUAD TRIAD MODEL You operate as one-third of a high-autonomy squad: Architect (This Role): Owns system design, technical integrity, production hardening, and cross-squad consistency. You design and implement foundational technical components, define the technical deployment and operating model, and sign off on release readiness for the areas you own. You may hold a release when architectural, security, performance, or operational requirements have not been met. Builder (Your Partner): Owns product intent, specification, and implementation. You are the primary creator — designing system behavior, authoring specs, and iterating with AI tools to produce working software. Shipper (Your Partner): Owns delivery, quality assurance, release management, and operational readiness. The Shipper ensures what you build meets quality standards, passes validation, and reaches production reliably. You collaborate on acceptance criteria, test coverage, and deployment strategy. Together, the triad owns outcomes end-to-end — from problem definition through production operation. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Platform Architecture and Foundational Engineering Define system and reference architectures that align the solutions in each assigned squad with the broader Nymbus platform. Own integration patterns, API contracts, data models, data flows, tenancy boundaries, and interoperability decisions. Design and regularly commit production code for foundational technical components and shared services, including event processing, data access, integration frameworks, observability, and platform utilities that Builders use and extend. Review product specifications and implementations for scalability, maintainability, backward compatibility, and cross-squad consistency, and define migration or coexistence patterns when needed. Use AI-powered tools such as Kiro and AI services such as OpenAI and Claude to explore architecture alternatives, identify gaps, draft technical artifacts, implement foundational code, and accelerate design reviews. Production Hardening, Testing Standards, and Non-Functional Quality Define the automated testing framework and standards, including how Builder-authored tests are implemented and how they run locally and against a Quality Assurance environment. Create and maintain shared test harnesses, utilities, and patterns, and establish measurable non-functional requirements for performance, scalability, reliability, security, resiliency, and operability. Partner with Builders as they implement automated tests and remediate findings; partner with Shippers as they validate test completion, pass status, and the appropriate level of coverage. Define and oversee performance, capacity, resiliency, security, and vulnerability testing for the architectural areas you own, coordinating with the Security function where appropriate. Identify failure modes, bottlenecks, and operational risks before release, and enforce the engineering quality bar that distinguishes enterprise-grade software from prototype-grade output. Deployment, Operations, and Observability Define deployment patterns across development, QA, UAT, and production environments, including configuration and environment-management standards. Own the technical design for rollout strategy, progressive delivery, rollback, recovery, and failure handling; the Shipper owns release coordination and deployment execution. Establish monitoring, alerting, structured logging, tracing, dashboards, and other observability standards, and implement shared observability components when needed. Drive capacity planning, technical production-readiness reviews, and operational runbooks, and support Builders with systemic or foundational issues while the Builder retains the SLO for support items requiring technical input or software changes. Provide required architectural signoff for the areas you own and hold a release when technical, security, performance, resiliency, or operational requirements have not been satisfied. Security, Data Protection, and AI Infrastructure Define and verify encryption in transit and at rest, authentication, authorization, role-based access control, secrets management, and audit logging. Ensure tenant isolation, data segregation, privacy controls, and regulated-data handling are designed into each solution. Establish token-based authentication and authorization patterns for AI-enabled capabilities. Ensure PII and sensitive data are masked or excluded from AI contexts and that AI-driven actions are auditable. Partner with Security, Compliance, and risk stakeholders to translate control requirements into practical platform patterns. Squad and Architecture Team Collaboration Split time across squads, actively manage competing priorities, and maintain consistent technical patterns across both. Partner daily with each Builder on API design, data modeling, integration patterns, implementation tradeoffs, automated testing standards, and the use of shared foundational components. Regularly participate in implementation through production code commits, code reviews, pairing, prototypes, reference implementations, and shared services. Coordinate with each Shipper on test evidence, release readiness, deployment execution, observability, rollback preparedness, and operational supportability. Collaborate with the Architecture team under the Chief AI Officer; surface architectural risks and dependencies early; and maintain shared context through decision records, diagrams, specifications, reference code, and operational documentation. Domain Context (Fintech Systems) Build and apply working knowledge in one or more domains such as: Core Banking including account structures, posting models, settlement processes, configuration, and data integrity. Digital Banking including account opening, onboarding workflows, KYC and CIP, authentication, and user experience. Lending including loan lifecycles, servicing logic, payments, exception handling, and integrations. Payments and Cards including transaction flows, authorization, clearing and settlement, resiliency, and integration patterns. QUALIFICATIONS: Architecture and Technical Fluency 5+ years of software engineering experience, including meaningful experience serving as a software architect, solution architect, or equivalent technical design authority for enterprise-grade production software. Demonstrated ability to translate architecture into working software by designing and implementing foundational components, shared services, and technical frameworks. Strong hands-on engineering capability and willingness to regularly commit production code in areas such as event processing, data access, integrations, observability, security, and platform services. Proven ability to define and apply architecture patterns across APIs, data, integrations, testing, security, deployment, and operations. Strong understanding of REST APIs, event-driven systems, data modeling, distributed-system tradeoffs, resiliency, and integration design. Experience establishing non-functional requirements, automated testing standards, observability patterns, deployment approaches, and technical release criteria. Ability to balance priorities across two product squads, make pragmatic tradeoffs, and collaborate closely with Builders, Shippers, Security, and other Architects. AI-First Mindset At least 6 months of hands-on experience using AI-powered IDEs or coding agents such as Claude Code, Kiro, Cursor, GitHub Copilot, or equivalent tools. Demonstrated use of AI tools for design exploration, specification, code generation, implementation, code review, analysis, or operational automation. Ability to create practical guardrails, context, and review checkpoints that help AI- generated solutions meet enterprise standards. Willingness to experiment with tools and continuously improve AI-augmented architecture and engineering practices. Comfort operating in a spec-first, AI-first development methodology. Nice to Have Experience designing or operating enterprise multi-tenant SaaS applications in a cloud-hosted environment, particularly AWS. Experience in fintech, banking, or financial services, including core banking, digital banking, payments, cards, lending, or adjacent financial platforms. A track record of modernizing or decomposing legacy applications while protecting production stability. Hands-on proficiency in two or more of Java, Node.js, Python, or React. Experience establishing and maintaining architectural standards across multiple engineering teams. CORE TRAITS High Agency: Takes ownership of system-level outcomes and drives decisions forward without waiting for heavy process. Identifies architectural gaps and closes them. Problem Solver: Thrives in ambiguity. Frames complex problems clearly, explores tradeoffs, and converges on practical approaches quickly. Architect Mindset: Optimizes for the whole platform, not a local component. Protects cross-squad consistency while helping each squad move quickly. Hands-On Leader: Builds credibility through regular production code, shared components, prototypes, reviews, and reference implementations - not authority alone. Experimenter: Uses AI tools to test architectural approaches, model failure modes, and improve patterns before scaling them. Quality Driven: Focuses on correctness, security, resiliency, clarity, and long-term maintainability. Treats platform patterns as durable assets. Scale Oriented: Designs for growing client volume, increasing complexity, multi-squad reuse, and operational realities from the start. Ownership: Does not stop at design approval. Stays accountable for architectural integrity through implementation, release signoff, and production learning, while partnering with the Builder on software changes. WHAT WE ARE EXPLICITLY NOT LOOKING FOR Diagram-only architects who are removed from implementation and production outcomes. Review-board gatekeepers who identify problems but do not propose and implement practical alternatives. Architects who define foundational designs but expect Builders to create every technical component for them. People who accept prototype-grade security, scalability, testing, or operability in production systems. People uncomfortable balancing priorities across two squads, working hands-on, or sharing ownership across the triad. Those unwilling to adopt AI-first development and architecture practices. Individuals who view architecture as a documentation function rather than a hands-on engineering responsibility. WHY THIS ROLE MATTERS AT NYMBUS Nymbus is building the next generation of fintech platforms and that requires architects who can preserve technical integrity while AI-first squads move at unprecedented speed. The AI Product Architect is the technical backbone across two squads: the person who turns working product code into secure, scalable, observable, and supportable platform capabilities, while building foundational services that allow Builders to deliver faster and Shippers to launch with confidence. This role sits at the center of our transformation, where AI-accelerated development, hands-on enterprise architecture, shared platform engineering, and production operations converge to redefine how financial software is designed and run. SALARY & BENEFITS: Annual Cash Bonus and Equity Options commensurate with the role level and experience 100% Remote 401(k) plan Insurance - Health, Dental and Vision Paid Time Off Ready to join? We invite you to watch this video and learn who we are and how we build and innovates together! Let's Go!
Posted 6 days
Employee Benefit Account Manager, Select
USI Insurance Services - Jacksonville, FL
General Description: Manage and retain a book of assigned small employee benefits accounts. Serve as clients’ day-to-day contact. Responsibilities: • Service a high volume of accounts independently; without sales associate’s involvement. Utilize carrier websites and online rating systems. • Provide proactive, personalized support to assigned clients. Act as primary contact between clients and insurance carriers. • Provide insurance technical expertise to clients. Educate, advise, and aid clients on all compliance topics. Includes ERISA, COBRA, FMLA, 5500s and Health Care Reform. • Respond to requests for information, documents, and employee benefits insurance inquiries. • Manage the renewal process for accounts including the preparation of appropriate contractual changes. Communicate final placement details and instructions to insurers and clients. • Manage the marketing and placement process for new benefit product offerings. Includes preparation of client application and determine most appropriate carriers. Analyze and compare carrier quotes and products. Make recommendations to clients. • Coordinate and manage client communications via email, phone, and virtual online meetings. • Develop employee communications for renewal changes, enrollment procedures, benefit changes and/or clarifications. • Introduce clients to USI Benefit Resource Center for resolution support. Includes assistance with claims issues and benefit plan/policy questions. • Introduce clients to USI value-add services where appropriate. • Maintain a high degree of accuracy in agency management and document management systems. • Ensure client deliverable standards are met. Participate in peer review with team members. • Keep current with industry information, technology, and trends. Knowledge, Skills and Abilities: • 3-5 years’ experience in employee benefits industry or related marketplace. • College degree preferred. • Customer service experience preferred. • Must hold life and disability insurance license. • Comfortable with internet-based programs and Microsoft Office products. • Ability to set priorities and manage deadlines. • Ability to work in a fast-paced, team environment with minimal instruction. • Ability to carry out complex tasks with many concrete and abstract variables. • Strong oral and written communications skills. • Ability to define problems and generate potential solutions. #LI-CG1 #LI-Remote Why USI? With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs. Unrivaled Resources and Support What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage®, a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE® represents Omni, Network, Enterprise—the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact. Industry-Leading Programs, Rewards, and Recognition In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need. Deep Community Engagement We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects – to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint – we’re working together as ONE to build a better future. Committed to a Diverse and Inclusive Workplace Our award-winning I’m With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture. Nationally Recognized as a Top Insurance Employer Recognized as one of Insurance Business America’s Top Insurance Employers eight consecutive years (2018-2025). Named to Business Insurance’s annual list of the Best Places to Work in Insurance six years in a row (2020-2025). Named to Fortune’s Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025). Certified as a Great Place To Work two years in a row (2024-2025). Visit our Awards and Accolades page for a complete list of our latest industry awards and recognitions! USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.