Job Results
Financial Services
Posted 4 weeks
Client Experience Associate
JWB Real Estate Capital - Jacksonville, FL 32202
*Client Experience Associate* *Reports to:* Portfolio Management Manager, Allie King & Portfolio Management Supervisors, Hannah Feran + Valerie Dawson *Location:* Jacksonville, Florida (in-office opportunity) *Who we are:* JWB Real Estate Capital is not your average real estate company. JWB is staying one step ahead by revolutionizing the industry and providing a one-stop shop for all things real estate. Since 2006, JWB has continued to make a difference in the lives of every individual we encounter. With these fundamentals at the forefront of every business decision, JWB focuses on providing the best experiences for our clients, staff, vendors, and residents. *Office Perks:* * Florida Blue Healthcare Options * Humana Dental Options * PTO (10 PTO, 8 sick/unplanned + 9 holidays in year 1) * Matching program to your charity of choice * Gym membership reimbursement * 401K matching (4.5%) program through John Hancock * Lunch provided daily * Volunteer & team-building events throughout the year * Personal & professional development opportunities * Parental leave * Childcare reimbursement * Relaxed business casual work environment *Compensation Package:* $25/Hr * $4,000 in potential short-term incentives = $52-$56K total compensation *The Opportunity:* The primary focus of this role is to provide exemplary and mind-blowing customer service to our new and existing client base. The person in this role continues to build our customer service reputation by handling all communications related to the ongoing property management of the home, soliciting referrals, and helping our clients with portfolio expansion. Expectations will include above-and-beyond experiences such as proactive service lines of communication and building a forum for client feedback. *What you are great at (Responsibilities):* * Manage a dedicated portfolio of approximately 200 investor clients and 500 rental homes, delivering proactive, above-and-beyond communication and service * Drive portfolio growth by cultivating a referral- and repeat‑business-focused environment * Contribute to achieving key team goals: client NPS, retention, referrals, and repeat business * Build strong, trusted relationships with investors by providing market context, portfolio insights, and clear guidance * Conduct routine monthly proactive portfolio update calls with every assigned client to discuss property performance, rent status, maintenance activity, and upcoming timelines * Confidently make outbound calls- even when not all information is available - by gathering details, asking strong questions, setting expectations, and driving toward resolution * Respond quickly and professionally to high-volume inbound communication, maintaining exceptional organization and prioritization * Communicate updates with clarity and accuracy regarding * Rent, non-payment of rent * Maintenance approvals * Lease ends/ Renewals * Property Turn Approvals * Rental updates * Property site visits upon client request * De-escalate frustrated clients with empathy, emotional control, and professionalism * Takes radical ownership of the end-to-end customer journey by proactively identifying service gaps and spearheading innovative, 'outside-the-box' solutions to ensure rapid resolution in high-pressure environments * Manage accurate and timely account audits and support monthly accounting-related functions * Collaborate extensively with Property Management, Construction, Sales, and Service Teammates to coordinate timely and accurate property updates * Seek ongoing growth, development, and process improvement opportunities to enhance client experience and team efficiency * All other duties as assigned by Portfolio Management Manager *What you have already achieved (Requirements):* * High School Diploma required; College Degree preferred (minimum 2 years) * Strong performance on Predictive Index assessment (administered after application submission) * *2+ years* of experience in account management, client success, sales support, high-volume customer service, or a similar client-facing role * Exceptional written and verbal communication skills; confident, professional phone presence required * Demonstrated ability to thrive in a fast-paced, high-volume environment while managing heavy inbox traffic and competing priorities * Strong emotional control and resilience; ability to de-escalate clients and navigate challenging conversations without taking feedback personally * Highly organized, detail-oriented, and capable of managing multiple tasks simultaneously * Tech‑savvy with the ability to quickly learn new systems, tools, and processes * Comfortable making outbound calls, driving conversations, and working through ambiguity * Strong analytical ability and comfort evaluating property performance, timelines, and portfolio considerations * Results-oriented team player with a high level of self-motivation, initiative, and accountability * Strong integrity, professionalism, and ability to exercise sound judgment * Flexibility to adapt to process changes for the betterment of client experience, team productivity, and operational success * Demonstrated effective and efficient decision-making skills *Time Commitment: *8:30a-5p EST Monday-Friday Pay: $25.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * On-the-job training * Paid time off * Parental leave Work Location: In person
Posted 4 weeks
Junior Applications Developer – Programmer Analyst
Citi - Jacksonville, FL
Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Join Citi's technology team as an Applications Developer — Intermediate Programmer Analyst, where you will contribute to the design, development, and continuous improvement of application systems that support global financial services operations. Working within an agile development team, you will play a hands-on role in delivering tested, production-ready code releases while collaborating closely with technology and business stakeholders. This is an excellent opportunity for a recent graduate or early-career developer looking to build a strong foundation in applications development within a leading global bank. Responsibilities Design and develop application enhancements by applying knowledge of development procedures, scripting tools, and code analysis to meet evolving system requirements. Build and deliver tested code releases as part of an agile development team, participating in all agile ceremonies including sprint planning, stand-ups, and retrospectives. Analyze existing applications to identify vulnerabilities, security gaps, and areas for improvement, then implement targeted fixes through structured testing and debugging. Collaborate with business users, clients, and cross-functional technology teams to understand requirements and recommend effective programming solutions. Apply programming language fundamentals to translate functional requirements into clear technical design specifications. Identify and resolve application issues by drawing on technical experience and established precedents to select and implement the most appropriate solutions. Assess risk considerations when contributing to technical decisions, ensuring solutions align with regulatory requirements and Citi's standards for security and compliance. Required Qualifications & Skills 2+ years of relevant experience preferred Demonstrated ability to write, analyze, and interpret code across one or more programming languages. Proven problem-solving and decision-making skills, with the ability to evaluate options and implement effective technical solutions. Clear and concise written and verbal communication skills, with the ability to convey technical concepts to both technical and non-technical audiences. Ability to manage competing priorities, meet deadlines, and adapt to changing requirements in a fast-paced environment. Bachelor's degree in a relevant field, or equivalent practical experience. What We Offer At Citi, you will join a collaborative, performance-driven technology team where your contributions have a direct impact on systems used across global financial markets. We invest in the growth of our people and provide the tools, exposure, and support needed to build a meaningful career in technology. A structured entry point into applications development at a global financial institution, with clear pathways for career progression. Hands-on experience working within an agile team, participating in the full software delivery lifecycle from planning through to production release. Mentorship and coaching from experienced technology professionals, supporting your technical and professional development. Hybrid working model with 3 days in the office and 2 days working remotely, providing flexibility alongside meaningful in-person collaboration. Access to learning and development resources to deepen your technical skills and broaden your understanding of financial technology. Exposure to complex, large-scale systems and the opportunity to develop expertise that spans both technology and financial services. Apply today and take the next step in your development career by building the technology that powers one of the world's leading global banks. #LI-DD2 - Job Family Group: Technology - Job Family: Applications Development - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $76,560.00 - $106,840.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: Jul 03, 2026 - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Posted 4 weeks
Client Executive – Vice President
Citi - Jacksonville, FL
Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Transaction & Relationship Manager is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Responsible for the implementation and maintenance of Agency & Trust transactions for products covering Corporate Debt, Structured Finance, CLOs and Specialized Agency. Must possess strong client service and problem solving skills, ability to independently manage portfolio of transactions, negotiate and onboard new business, acts as primary contact for existing client relationships, assist sales with new business initiatives and participate in client meetings and special projects. Responsibilities: Responsible for day to day management and support of debt, specialized agency and structured finance/structured credit transactions. Address client inquiries and work with functional partners on client issues or requirements. Assist the client lifecycle strategy from early client engagement implementation and maintenance of transactions Assist with client and other transaction stakeholders (bankers, counsel, lenders, noteholders) with day-to-day activities related to their transactions Review and oversee day-to-day transaction activity Address and resolve inquiries from both internal and external Agency & Trust clients in connection with transactions, Adhere to A&T/Citibank policies and procedures as regards client onboarding, deal implementation, account opening and deal maintenance Coordinate with Operations for transaction set-up, activity and reporting Coordinate with Operations for inquiries from clients and other transaction stakeholders Perform regular client reviews to gauge overall client satisfaction and coordinate responses to client concerns Drive continuous enhancement of Citi products and services and partner with support groups Lead strong governance and controls Work in close partnership with control functions such as Legal, Compliance, Risk, Audit, Finance in order to ensure appropriate governance and control infrastructure Build a culture of responsible finance, good governance and supervision, expense discipline and ethics Appropriately assess risk/reward of transactions when making business decisions; demonstrating proper consideration for the firm’s reputation Be familiar with and adhere to Citi’s Code of Conduct and the Plan of Supervision for Global Markets and Securities Services Adhere to all policies and procedures as defined by your role which will be communicated to you Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Participate in routine client calls to existing and new customers of Agency & Trust. Qualifications: Minimum 6 years of Corporate Trust or relevant experience Comprehensive knowledge of the risk and control environment impacting Citi Demonstrated experience in deal implementation and management Ability to analyze and interpret complex Corporate Trust legal documents. Ability to manage and meet a diverse set of internal and external demands. Ability to work unsupervised and adjust priorities quickly as circumstances dictate Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements Demonstrated problem-solving and decision-making skills Consistently demonstrates clear and concise written and verbal communication Proven self-motivation and organizational skills Education: Bachelor's degree/University degree or equivalent experience #LI-DR1 - Job Family Group: Institutional Sales - Job Family: Investor Sales - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $103,920.00 - $155,880.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Posted 4 weeks
Fraud Ops Analyst
Citi - Jacksonville, FL
Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Intmd Associate Fraud Ops Analyst assists in developing, implementing, and maintaining an effective fraud prevention program for the International Private Bank (IPB) organization. This role leverages strong operational expertise, supported by data analysis and reporting capabilities, to proactively identify, mitigate, and respond to fraud risks, ensuring the safeguarding of Citigroup, its clients, and assets. Responsibilities: Fraud Alerts: Review and confirm alerts received by CBNA for IPB U.S clients related CBOL wires, suspicious activity and escalated cases. ATM Monitoring: Review accounts that have cash withdrawals in excess of a threshold or unusual pattern. Checks: Monitor checks that trigger alerting parameters in place and confirm legitimacy. RSM: Review fraud related cases that are opened by the business to the fraud unit pertaining to failed ids and suspicious activity. Second day review: Review and confirm all changes to client from countries considered high risk. Assist the Fraud Prevention Unit manager with various projects and initiatives, leveraging data-driven insights. Effectively provide updates and communicate key initiatives to senior management, supported by comprehensive reporting. Identify emerging risks and contribute ideas to implement mitigating controls, utilizing data analysis to predict fraud issues. Attend meetings/conference calls as required and serves as a subject matter expert for team supported. Review goals, financial targets, strategy program, metrics, and reporting, actively contributing to their development and analysis. Develop diagnostics capabilities to predict fraud issues and address them, informed by robust data analysis. Analyze loss data to identify fraud trends and develop project plans to reverse trends and reduce losses, utilizing various data tools. Search for root cause of fraud and develop programs to close any gaps, often requiring in-depth data investigation. Perform capacity plans and contribute to the achievement of the Fraud Unit team goals. Interacts with all levels of managers, internal departments, and external clients to resolve complex issues, often using data to support findings. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Data Integrity & Analysis Support: Investigate data anomalies within fraud data sources to ensure accuracy and integrity, supporting operational reviews and reporting. Reporting & Dashboard Assistance: Assist in the development and maintenance of operational reports and dashboards to provide timely insights for fraud prevention initiatives. Technical Data Support: Leverage basic SQL queries and data analysis tools to efficiently extract and manipulate data for fraud investigations and operational reporting. Process Improvement: Identify opportunities for process automation within operational fraud prevention tasks to enhance efficiency. Cross-functional Collaboration: Collaborate with cross-functional teams to improve data flow and reporting capabilities relevant to fraud operations. Qualifications: 2-5 years of related experience Minimum two years related experience; Banking or fraud prevention experience preferred. Strong Leadership and Analytical skills. Flexibility/Ability to Manage Change/ Attention to Detail. Good Communication and Presentation Skills. Team-oriented/ Team player/ Positive attitude. Intermediate Microsoft Office (Word, Power Point, Outlook). Advanced Microsoft Excel, preferably experience with data analysis such as PIVOT tables. Familiarity or basic experience with Business Intelligence (BI) tools (e.g., Tableau Desktop/Server) for data visualization is a plus. Exposure to SQL for data querying and extraction is highly beneficial. Basic understanding or exposure to scripting languages (e.g., Python) for data manipulation or automation, or workflow automation tools (e.g., KNIME) is a plus. Awareness of AI/Machine Learning concepts in the context of data analysis and fraud detection is considered an asset. Preferred / Nice-to-Have Skills Exposure to fraud analytics, risk management, or regulatory reporting Experience with Tableau Prep, Python, KNIME, or Big Data tools Understanding of database design and query optimization Familiarity with enterprise reporting environments Experience working on analytics or reporting projects - Job Family Group: Operations - Services - Job Family: Fraud Operations - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $56,020.00 - $78,180.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: Jul 02, 2026 - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Posted 4 weeks
Sr Director, Go-to-Market Strategy
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description Role Summary: This role leads the definition and execution of go-to-market strategy for FIS’s strategic partner ecosystem, including hyperscalers (AWS, Azure), global system integrators, and key reseller partners. The position works closely with the Strategic Partnerships commercial team and Demand Generation to co-develop and activate joint GTM plans that drive pipeline, revenue, and market adoption. This leader serves as the critical bridge between partnership strategy and field execution—ensuring partner opportunities are translated into scalable, repeatable GTM motions. Key Responsibilities: Define and own GTM strategy for priority ecosystem partners, aligned to business growth objectives Co-develop joint GTM plans with Strategic Partnerships and Demand Generation, including sales plays, campaigns, and field activation Build clear partner value propositions, solution narratives, and use-case driven messaging Develop scalable GTM playbooks and enablement for sellers and partners (cloud, SI, and channel) Drive adoption of co-sell and partner-led motions across sales teams Partner cross-functionally with Sales, Product, Marketing, and Partnerships to ensure aligned execution Establish and track shared KPIs (e.g., partner-sourced and influenced pipeline, engagement, and conversion), and optimize programs based on performance Qualifications: 12 - 15+ years of experience in GTM strategy, product marketing, alliances, or partner management roles Deep experience working with cloud ecosystems (AWS, Azure), system integrators, and channel/reseller models Proven ability to co-develop and execute joint GTM strategies across multiple stakeholders Strong cross-functional leadership and executive communication skills Track record of driving measurable partner-influenced growth in enterprise environments Success Profile: Strategic, execution-oriented leader who excels at aligning teams without direct authority and translating complex partner strategies into field-ready GTM motions that drive impact. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 4 weeks
Mortgage Hardship Specialist
VyStar Credit Union - Jacksonville, FL 32202
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Mortgage Hardship Specialist ACCOUNTABILITY STATEMENT The mortgage loan hardship specialist processes mortgage financial hardship requests, modifications and HELOC maturity requests received from members. The incumbent is expected to perform multiple duties; they act as a loan processor and are responsible for reviewing documents received, calculating debt ratio, pulls credit report and automated valuation, makes a recommendation to management of a solution for the borrower based on file review. Upon approval of the member’s request, the incumbent prepares the closing package for member signatures, preforms all core system maintenance within department timelines and completes quality control functions on the closing package and system changes to ensure accuracy. All activities related to processing a mortgage hardship request must be conducted timely in compliance with credit union policies, private mortgage insurance guidelines, secondary market servicing guidelines, and federal and state regulations. The incumbent will report to the Mortgage Loss Mitigation Supervisor. ESSENTIAL FUNCTIONS Reviews incoming mortgage loan hardship, modification and HELOC maturity requests and accompanying documentation for completeness. Pulls and reviews credit report to ensure the accurate calculation of housing to income and debt to income ratios, reviews Automated Valuation to determine property value. Prepares required hardship departmental worksheets and makes a recommendation to management based on their review that will best assist the member based on their specific situation. Communicates final hardship decision to the member, including terms and conditions of hardship approval or reasons for a hardship declination and schedules date/time/location for member to execute mortgage modification documentation. Prepares and sends notice of adverse action for denied mortgage loan hardship requests. Completes the core system mortgage loan changes required to ensure loan is serviced in conjunction with the terms and conditions of approved mortgage modification. Notates special payment arrangements in credit union collection system throughout the mortgage modification process. Makes special payment arrangements with member(s) during hardship review process to confirm member’s willingness to make mortgage payments. Cross-trained to work the collection system queues to ensure each delinquent account has been followed for activity and account is accurately documented in the core collections systems. Identify and make recommendations to Mortgage Loss Mitigation Supervisor and/or Mortgage Servicing Manager regarding process improvements, quality service and increased efficiencies. Performs other duties as assigned. Cross-sells other credit union services. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job: Focus - Focus your full attention by carefully listening to and observing client or member. Connect - Consistently be friendly and approachable. Demonstrate your care. Understand - Listen empathetically and ask questions (70%/30% rule). Counsel - Recommend solutions based on your member’s needs and objectives. Advance - Ensure that member’s expectations were exceeded. Verify necessary follow-up actions. JOB QUALIFICATIONS AND EXPERIENCE Three + years’ experience in customer service, collections or mortgages with a financial institution. Knowledge of federal and state regulations related to mortgage lending such as the Equal Credit Opportunity Act, Truth in Lending Act, Real Estate Settlement Procedures Act as well as the regulations related to collection activities such as the Fair Credit Reporting Act, Fair Debt Collections Practice Act (FDCPA), and Federal Bankruptcy Laws. In addition, the incumbent must stay abreast of loss mitigation guidelines for the private mortgage insurance companies and secondary market servicing guidelines. Applicant must have positive, well-developed communication skills, both written and oral, be detail oriented, have good organizational and active listening skills, the ability to work in a fast-paced environment, and proven ability to work with others. Must have professional conduct and appearance and be self-motivated. Must work under the philosophy of “people helping people” and be able to communicate with members and legal counsel at all levels. Applicants must demonstrate the qualities of a self-starter and one who follows through on all job duties. Equipment to be used in the daily performance of job duties include PC, and multi-function equipment (fax, scanner, and copier) is required. Knowledge of all Microsoft Office applications and credit union software and/or core operating systems pertinent to completing various tasks and responsibilities of the position is required. EDUCATION/TRAINING The minimum formal education required is completion of high school. Specialized classes in financial counseling, foreclosure, short sales, deed in lieu and bankruptcy is preferred. Must be knowledgeable of the state/federal regulations governing mortgage collections and modification documentation. The incumbent must be well versed in secondary market servicing guidelines specific to the collection activities and workout agreements. Continuing education via local conferences and workshops is required for updates on federal and state regulations. DISCLAIMERS AND WORK ENVIRONMENT The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this position description is an implied contract for employment. The functions are not all encompassing and are subject to change at any time by management. As required or requested, may exert up to 20 pounds of force occasionally and/or negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 4 weeks
Compliance Coordinator
Clay County, Florida - Clay County, FL
Clay County - Small Towns. Big Passions. Pay: $24.31 - $28.44 Pay Range: $50,556.86 - $57,434.53 annual Job Summary The Compliance Coordinator oversees contract compliance, risk mitigation, and post-award monitoring to ensure vendor performance, financial accuracy, and alignment with contractual obligations. This role supports county-wide procurement integrity by reviewing invoices, P-card transactions, insurance, bonding, and warranties, and serves as a resource for departments in understanding and executing contract requirements. The Compliance Coordinator also assists with audit preparation, project closeout, and continuous improvement of procurement-related compliance procedures. Essential Duties and Responsibilities Review and pre-approve invoices for accuracy, contract alignment, and financial controls. Identify and mitigate financial risks, including non-delivery, overpayments, or out-of-scope billing. Track project compliance elements such as warranties, insurance certificates, and payment/performance bonds. Collaborate with departments and project managers on grant-funded or construction-related contracts to ensure Notice to Owners, lien releases, and contract requirements are met and monitors contract deliverables, insurance, and bonding requirements. Support implementation and maintenance of compliance-related modules in the County’s ERP system. Serve as the County’s lead on contract closeout procedures and documentation collection. Participate in supplier performance evaluations and escalate contract noncompliance issues. Maintain current and accurate documentation of policies, procedures, compliance workflows, and training materials. Provide training and technical assistance to departmental users on compliance expectations and documentation standards. Stay current on applicable federal, state, and local regulations impacting County compliance regarding contract administration and finance. Ensures p-card transaction compliance and timeliness including supporting the Purchasing Division with compliance reviews and reporting, as needed. Assist with audit readiness and internal/external inquiries related to contract performance and compliance. Participate in emergency procurement activities before, during, and after declared events. Performs other duties as assigned. Minimum Requirements Minimum of five (5) years of progressively responsible experience in public procurement, contract administration, or risk/compliance functions, preferably in a government setting. Bachelors degree in Business Administration, Public Administration, Finance or closely related field is preferred. Valid Florida driver’s license with clean driving record. A High School Diploma or GED equivalent is required. Any combination of education and experience may be substituted, so long as it provides the desired skills, knowledge and abilities to perform the essential functions of the job. Supplemental Information Regular attendance is an essential function of this position. To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions: Knowledge of public sector procurement and contract monitoring best practices. Familiarity with Florida procurement laws, grant compliance, and risk controls. Strong analytical and documentation skills; detail-oriented and organized. Proficiency in ERP systems and digital workflows (e.g., OpenGov, Munis, Oracle). Ability to communicate complex compliance issues clearly and constructively. Experience with bond, insurance, and lien documentation tracking. Ability to manage multiple priorities while maintaining documentation accuracy. Strong interpersonal skills for working across departments and with external vendors. Employees may be required to perform duties, including the employee’s normal work function or other emergency support functions as deemed necessary by the County, as assigned before, during and after hazardous weather or state of local emergency. While requirements may be representative of minimum levels of knowledge, skills and abilities to perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This job description in no way implies that these are the only duties to be performed. Employees occupying the position will be required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Working Environment and Physical Demands Must be able to remain in a stationary position 90% of the time. Constantly operates a computer and other office productivity machinery, such as a telephone, calculator and computer printer. This position frequently communicates with the public. Must be able to exchange accurate information in these situations. Must be able to perceive, inspect, assess, and compare data and to create reports and documents as necessary to summarize. Occasionally moves boxes and/or files weighing up to 10 pounds. The position operates in an indoor office environment subjecting the employee to potential exposure to dust. The noise level in the work environment is usually moderate. Clay County is an Equal Opportunity Employer dedicated to fostering a diverse workforce. We do not discriminate on the basis of race, color, religion, sex, national origin, disability, genetic information, or age. Clay County is committed to providing veterans with preference in employment opportunities in accordance with Florida State Law and Federal Regulations. As part of our dedication to supporting veterans, we ensure that qualified veterans are given preferential treatment in our hiring process, in accordance with Florida Statute 295.07. Eligible Veterans who believe they were discriminated against may file a complaint with the Florida Department of Veterans’ Affairs within 60 days of receiving notice of non-selection.
Posted 4 weeks
Senior Corporate Counsel Lead
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS? About the team: The FIS Legal team is comprised of 200+ attorneys and paraprofessionals worldwide who are a part of the Legal, Compliance & Corporate Affairs (LCCA) group, which includes professionals who serve as advisors to and partners with our businesses. Teams within our group work collaboratively with each other and with our business colleagues to solve problems in an effective and pragmatic manner. We view our role as one of strategic enablement and support for our business leaders in a variety of legal, compliance and corporate affairs matters. We strive to assist our businesses in meeting their objectives with sound, reasonable and well-considered legal counsel and compliance analysis and support. This role sits within the FIS Regulatory Legal team. Regulatory Legal is a global team that provides expert legal advice on a broad range of existing and emerging financial services and technology laws and regulations; regulatory policy matters; engagements with regulators; regulatory compliance and financial crime risk; sustainability regulations; and antitrust/competition issues. Regulatory Legal ensures that FIS’ products, services, and regulated entities have the legal support necessary to operate in compliance with applicable regulations, and the team serves as a trusted and strategic partner to all businesses and corporate functions globally across the enterprise. This includes both day‑to‑day advisory work and issue‑driven support. What you will be doing: This is an exciting opportunity to join the FIS Regulatory Legal team. Reporting directly to FIS’ Chief Regulatory Counsel, you will: Serve as an SME on AI legal and regulatory matters globally, partnering with specialists across the LCCA group, and other key stakeholders across the Company, including Risk, Technology, The People Office (TPO) and the Commercial Office. Guide the business through rapidly evolving laws, rules and regulations relating to AI, helping to implement a scalable control environment that enables growth and innovation while ensuring compliance with regulatory expectations. Partnering with Public Policy, act as a thought leader for the Company on AI regulatory policy and legislative developments. Provide specialist legal support in the development of sustainable AI policies, governance frameworks and trust-related artifacts. Advise on responses to regulatory notices, enquiries, exams, or other correspondence with regulatory agencies in relation to AI issues. Lead and oversee gap assessments against evolving AI laws, rules, regulations and industry best practice. Partner with Business, Data Privacy & IP Legal teams to advise on AI-related contract terms in client and vendor agreements. Advise Marketing & Communications on draft publications from a legal perspective. Partner with key stakeholders across the Company to evaluate and advise on regulatory risks and mitigation strategies for new AI products and partnerships. Provide training and awareness to colleagues on compliance with emerging AI regulations and AI regulatory risk issues, and provide legal counsel to TPO on AI colleague enablement training and literacy requirements. Partner with Cybersecurity and Data Privacy to advise on high impact issues at the intersection of AI and Cybersecurity. Direct and manage relationships with outside counsel as required, ensuring the delivery of timely, consistently excellent and cost-effective advice. What you will need: J.D. with active membership in at least one state bar or admitted to practice in the UK or EU. Minimum 8–12 years of post-qualification experience (PQE) in a relevant legal practice area. Deep knowledge of, and substantial experience advising on, evolving global AI laws, rules and regulations, including the EU AI Act and U.S. state AI regulations. Relevant experience in adjacent legal fields, including Financial Services Regulatory, IP and Data Privacy will also be considered. Strong communication, research, writing, and analytical skills, including drafting of advice, as well as the ability to work independently and collaboratively in a fast-paced environment. Ability to review and evaluate multi-faceted issues and counsel business colleagues on complex legal questions relating to various regulatory issues. Experience advising clients in a complex, diversified, global organization. Experience prioritizing and managing multiple projects efficiently and effectively in a fast-paced business environment and driving complex projects to completion. Confident and proactive self-starter with strong interpersonal skills and a demonstrated ability to provide sound legal advice, exercise good judgement, and work well with management and cross functional stakeholders, including at senior levels. Added bonus if you have: Cyber legal experience. Familiarity with AI governance frameworks and risk management, including the NIST AI Risk Management Framework or equivalent. What we offer you: At FIS, we hire the best. In return, you receive exceptional benefits including: • Opportunities to innovate in fintech • Tools for personal and professional growth • Inclusive and diverse work environment • Resources to invest in your community • Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 4 weeks
Mortgage Servicing Representative
VyStar Credit Union - Jacksonville, FL 32202
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Mortgage Servicing Representative ACCOUNTABILITY STATEMENT The incumbent is Responsible for performing the duties and services necessary to protect VyStar’s interest in mortgaged properties. This generally includes but is not limited to: disbursing property taxes, disbursing and maintaining adequate insurance coverage, flood certification monitoring, maintenance of unapplied mortgage payments, responding to member inquiries, maintaining accurate escrow records and advancing funds, when necessary, to preserve our interest in the mortgaged property. Additional duties may include preparation of mortgage files for permanent retention; processing and maintaining all closed and paid out mortgage loan files, preparation of subordination of mortgage requests. ESSENTIAL FUNCTIONS Member Service Communicate effectively with the members by phone or in person to assist in answering any questions regarding their mortgage account. Ensure timely processing of mortgage payments, payoff quotes, payoffs and account corrections. Cancellation of PMI insurance when requested by the member or when the LTV reaches 78% in accordance with the Homeowners Protection Act of 1998. Daily balancing of the branch to include clearing of any suspense or un-posted items. Completion of verification of mortgage or amortization schedules as requested. Participate in escrow analysis training to help members understand the process and forms used by VyStar. Post shortage remittance payments and reanalyze account as necessary. Create/maintain necessary desk top procedures relating to servicing all types of mortgages loans. Quality Control Verify mortgage loans are set up correctly in the servicing system. This includes but is not limited to: verification of ARM elements, initial escrow deposit, first due date, loan and payment amounts, hazard insurance, flood, wind or PMI. Ensure Real Estate taxes or insurance premiums due at closing were paid and ensure the property tax ID is accurately reported to the tax service. Insurance Tracking and Payment from Escrow Timely maintenance of all insurance disbursements from escrow accounts. This includes monitoring weekly insurance due report, keying of premium due notices and research for missing bills. Match check disbursements to policy for remittance to the appropriate insurance company or agent. Review any return items for necessary correction. Maintain renewal policy in VyStar record retention system and core system with updated information on all escrow/non escrow insurance accounts to include: coverage amount, expiration date, deductibles and loss payee information. Monitor all cancellation/non renewal notices to obtain new coverage information from member or agent. Prepare force placed insurance as necessary to protect VyStar’s interest in the property. Payoff Request Responsible for processing all mortgage payoff requests from members, title companies, financial institutions and attorneys. Fax or mail requested payoff quote and retain original within the VyStar record retention system. Adjustable Rate Mortgage (ARM) Monitoring Weekly update of Treasury Index to the core servicing system. Monthly monitoring of ARM rate changes in the core servicing system, sending of rate and payment change notices. Life of Loan Flood Tracking and Cancellation Review and Monitor loans in a Special Flood Hazard Area and ensure coverage, in addition to tracking changes in Flood Zones via receiving notification from the Flood Vendors. Good Working Knowledge of the following: Satisfaction of Mortgage Preparation of Satisfaction of Mortgage document and paid in full letter on all paid mortgage accounts. Send executed satisfaction along with check for recording fee to the county of record. Recorded Satisfaction is forwarded to the member after receipt from the county of record. Preparation of the paid in full file for permanent retention in the records department. Maintain Satisfaction Tracking (SAT TRAC) on all paid out mortgages to ensure timely process of satisfaction documents. Document Imaging Prepare files for scanning to retain mortgage loan files in an electronic format within the credit union record retention system. Work collaboratively with the Mortgage Servicing Supervisor, Mortgage Servicing Manger, and Vice President Mortgage Lending to develop streamlined processes via the record retention imaging system to improve department operating efficiencies related to servicing functions and data retention. Subordination of Mortgage Responsible for preparation and imaging of subordination of mortgage documents on all requests received. Maintain Subordination of Mortgage tracking on all requests received. Cross-sells other credit union services. Identify and make recommendations to Sr. Mortgage Loan Servicing Representative, Mortgage Servicing Manager and Vice President Mortgage Lending regarding process improvements, quality service and increased efficiencies within the servicing unit. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job: Focus - Focus your full attention by carefully listening to and observing client or member. Connect - Consistently be friendly and approachable. Demonstrate your care. Understand - Listen empathetically and ask questions (70%/30% rule). Counsel - Recommend solutions based on your member’s needs and objectives. Advance - Ensure that member’s expectations were exceeded. Verify necessary follow-up actions. JOB KNOWLEDGE, SKILLS, AND ABILITIES Minimum of two years experience in a direct member contact area with a financial institution with specialization in mortgage lending, preferably mortgage loan servicing. Familiarity of mortgage documents is essential to completion of document scanning and retrieval tasks. Applicant must have positive, well-developed communication skills, both written and oral, be detail oriented, have good organizational and active listening skills, the ability to work in a fast-paced environment, and proven ability to work with others. Must have professional conduct and appearance and be self-motivated. Must work under the philosophy of “people helping people” and be able to communicate with members on all levels. Knowledge of all Microsoft Office applications and credit union software and/or core operating systems pertinent to completing various tasks and responsibilities of the position. Equipment to be used in the daily performance of job duties include HP calculator, PC, high volume scanning equipment, and multi-function copier/scanner/fax machine is required. EDUCATION The minimum formal education required is a high school diploma or its equivalent. Continuing education via local conferences and workshops is required for updates on federal regulations and secondary market requirements. DISCLAIMERS AND WORK ENVIRONMENT The work environment characteristics described here are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this position description is an implied contract for employment. The functions are not all encompassing and are subject to change at any time by management. As required or requested, may exert up to 20 pounds of force occasionally and/or negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 4 weeks
Risk & Independence Contract Specialist Senior Manager – Managed Services
PwC - Jacksonville, FL
At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively. Those in enterprise risk management at PwC will focus on identifying and mitigating potential risks that could impact an organisation's operations and objectives. You will be responsible for developing business strategies to effectively manage and navigate risks in a rapidly changing business environment. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: - Craft and convey clear, impactful and engaging messages that tell a holistic story. - Apply systems thinking to identify underlying problems and/or opportunities. - Validate outcomes with clients, share alternative perspectives, and act on client feedback. - Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. - Deepen and evolve your expertise with a focus on staying relevant. - Initiate open and honest coaching conversations at all levels. - Make difficult decisions and take action to resolve issues hindering team effectiveness. - Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As a Risk Management - Contract Specialist - Managed Services - Senior Manager, you will lead initiatives in enterprise risk management, focusing on business continuity, risk model implementation, and regulatory management. You will play a pivotal role in identifying and mitigating risks, confirming that operations and core business functions remain resilient against unforeseen disruptions. As a Senior Manager, you will leverage your strategic advising skills and influence to drive project success and maintain operational excellence. You will be responsible for developing high-performing teams, solving complex problems, and applying sound judgment to make informed decisions. Your role will involve crafting clear and impactful messages, validating outcomes with stakeholders, and fostering a culture of continuous improvement. As a contract specialist, you will negotiate risk, legal, and commercial terms in services contracts with PwC's clients (sell-side contracts, not procurement). Contract Specialists collaborate with R&I risk management and PwC business teams to (1) evaluate contract and related performance risks, (2) educate stakeholders and clients on contract provisions, (3) redline/negotiate contracts with clients' procurement, legal and outside counsel, and (4) develop internal controls to establish and reinforce contract compliance. In this role, you will collaborate across diverse teams to implement risk management frameworks and enhance business processes, driving firm success through innovation, large-scale leadership, and strategic guidance in a dynamic environment that builds your expertise and strengthens your ability to represent PwC. Responsibilities - Manage contract reviews and support engagement planning by applying risk management frameworks and governance considerations that strengthen delivery and contract compliance - Drive sell-side services contract negotiations by redlining and negotiating risk, legal, and commercial terms directly with clients’ procurement, legal, and outside counsel - Collaborate with R&I risk management and PwC business teams to identify, assess, and mitigate contract, operational, and performance risks across managed services engagements - Translate contract provisions and risk positions into clear guidance by educating stakeholders and clients, enabling effective execution and proactive issue prevention - Establish and enhance internal controls and contract compliance processes to promote consistent delivery, reduce exposure, and confirm adherence to negotiated terms - Lead contract risk alignment and governance across engagements by applying sound judgment to drive timely stakeholder decisions, documenting positions and approvals, and maintaining clear audit trails throughout the contract lifecycle What You Must Have - At least a High School Diploma - At least 6 years of experience What Sets You Apart - Juris Doctorate degree preferred - Leading the substantive negotiation of complex commercial contracts; - Reviewing and redlining detailed risk, legal, and commercial contract terms; - Understanding of managed services offerings and related contract terms and conditions, performance metrics, and experience with (1) finance managed services - payroll, accounting, reporting, treasury and broader finance and accounting operations, (2) technology managed services - IT infrastructure, cloud, data analytics, application delivery maintenance application managed services, (3) cyber managed services, or (4) risk & regulatory managed services - regulatory compliance and enterprise risk programs; - Exercising an entrepreneurial, problem-solving mentality and autonomy in managing contract negotiations; - Explaining contract terms and positions in a collaborative manner to both internal stakeholders and external contract parties; - Driving process improvement by analyzing current contracting approaches and processes and improving contracting efficiency and overall experience The salary range for this position is: $91,000 - $321,500. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines