Job Results
Financial Services
Posted 4 weeks
Patient Access Representative II, PAS Financial Clearance, Baptist Southbank
Baptist Health System, Inc. - Jacksonville, FL 32207
About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. *Up to $1,000 Sign-On Bonus Baptist Health is currently hiring for a Full-Time Days Patient Access Rep II to join our Patient Access Services Financial Clearance team at our Southbank Plaza location here in the Jacksonville, FL. Shift Details: Monday through Friday 9:00am-5:30pm. The Financial Clearance Department has a team of about 50 employees with around 25 of them being Patient Access Rep II's. The PAS II will be verifying patient eligibility with insurance companies and submitting and/or verifying authorization requests. As a Patient Access Representative III on the Financial Clearance team, representative will support a fast-paced work environment focusing on processing 70+ accounts/requests a day by working directly with insurance companies in a low volume call center environment. The ideal candidate will bring a positive energy, have a high attention to detail, strong communication skills, have a background in healthcare and insurance and have an understanding of authorizations. As a Patient Access Rep II, you will be responsible for: Registering patients accurately and efficiently. Utilizing of multiple systems and interfaces. Cross-Training in order to work in multiple patient access areas. Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters. Contributing to PAS Goals as defined annually Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO. Maintaining a professional relationship with all clinical and non-clinical team members. Being able to articulate compliance documentation and ensure completion of required patient consent forms. Maintaining patient privacy in accordance with HIPAA guidelines. On Call Team during week-long rotations. Flexibility to work on a rotating schedule. Selecting a region containing 4 Baptist Facilities and traveling to assignments within. Coaching team members and providing quality feedback to increase compliance and accuracy. Education & Credential Requirements: High school diploma (or higher) Required This Patient Access Rep II will be located at Southbank Plaza. If you are interested in this Full-Time Days opportunity, please apply now! Primary Location: Downtown - Southbank Building 1
Posted 4 weeks
Senior Vice President Corporate Development
PGA TOUR - Ponte Vedra Beach, FL
The Best Players Need the Best People. The Senior Vice President, Corporate Development, in conjunction with senior executives, leads the development, analysis, and execution of the PGA TOUR’s corporate, focused on growth-oriented enterprise partnerships, internal and external strategic projects, and new business opportunities that advance long-term enterprise value. Working across business functions and alongside executive leadership as an “internal consultant” and working/deal team lead, the position helps shape organizational priorities, leads transformational projects and identifies emerging growth opportunities that support the future direction of the TOUR. The Corporate Development team also partners closely with Finance, helping to set and report on enterprise-wide strategic goals as part of the Business Planning process and analyzing potential uses of capital based on strategic analyses. Qualifications 15+ years of progressive experience in corporate development, strategy, corporate development, investment banking, private equity, consulting, business development or related leadership roles within sports, media, entertainment or adjacent industries. Bachelor’s degree required; advanced degree preferred Demonstrated track record of originating, negotiating and executing complex strategic transactions, partnerships or enterprise growth initiatives Demonstrated track record of putting together robust business plans (including for new businesses), financial implications, and executing upon a timeline Experience leading high-stakes business negotiations and managing sophisticated external counterparties, investment bankers and advisors Strong understanding of the sports, media and entertainment landscape, including evolving business models, partnership structures and growth platforms Proven ability to influence across organizations outside of direct reporting relationships and drive alignment among senior stakeholders Executive presence and communication skills with experience presenting to executive leadership, Boards and external partners Strong financial and analytical acumen, including experience evaluating strategic opportunities, business models and long-term value creation Experience recruiting, building and leading high-performing teams and fostering a strong, collaborative culture Demonstrated ability to operate effectively in complex, matrixed organizations and drive cross-functional execution Strong network and credibility across the sports, media and entertainment ecosystem, including relationships with strategic partners and industry stakeholders Responsibilities Lead the development and execution of the TOUR’s growth development, aligning strategic priorities with long-term business objectives and organizational impact in conjunction with senior executives. Identify, evaluate and execute new business opportunities, strategic partnerships, acquisitions and expansion initiatives that support long-term growth. Originate, structure and negotiate enterprise-level partnerships and strategic transactions that create long-term value and expand the TOUR’s business platform. Cultivate and lead transformational initiatives, emerging business opportunities and new strategic platforms across sports, media and adjacent industries. Serve as an internal strategic consultant across the organization, partnering with leadership teams to evaluate opportunities, solve complex business challenges and support enterprise decision-making. Define deal structures, partnership frameworks and business models that align with organizational priorities and long-term value creation. Establish disciplined frameworks for evaluating, prioritizing and executing strategic initiatives, including assessment of risk, P&L impact, return on capital, and partnership decisions. Lead complex, cross-functional initiatives from concept through execution, aligning stakeholders and driving measurable business outcomes. Partner with Finance, Talent & Culture and other business leaders to support strategic planning, organizational priorities and enterprise goal-setting processes including developing KPIs Work in coordination with key Commercial functions to align strategic priorities and support coordinated execution across the organization. Direct and coordinate external advisors, including investment bankers, consultants, legal counsel and financial partners, in support of strategic initiatives and transactions. Develop executive and Board-level materials that clearly articulate organizational strategy, priorities and key business opportunities. Maintain a forward-looking view on sports, media and adjacent industries to identify emerging trends, opportunities and risks. Build, lead and develop a high-performing team and foster a culture of accountability, collaboration, urgency and enterprise thinking.
Posted 4 weeks
Senior Director Corporate Development
PGA TOUR - Ponte Vedra Beach, FL
The Best Players Need the Best People. The Senior Director, Corporate Development manages the development, analysis, and execution of the PGA TOUR’s corporate development, focused on growth-oriented enterprise partnerships, internal and external strategic projects, and new business opportunities that advance long-term enterprise value. This position works across business functions to align stakeholders and execute complex initiatives that shape the future direction of the TOUR. The role plays a key part in supporting enterprise decision-making and identifying emerging growth opportunities across sports, media and adjacent industries. The Corporate Development team also partners closely with Finance, helping to set and report on enterprise-wide strategic goals as part of the Business Planning process and analyzing potential uses of capital based on strategic analyses. Qualifications 12+ years of progressive experience in corporate development, strategy, consulting, corporate development, business development, investment banking or related roles within sports, media, entertainment or adjacent industries. Bachelor’s degree in Business, Finance, Economics, Analytics or related field required; MBA or advanced degree preferred; equivalent combination of education and relevant experience may be considered Demonstrated track record of originating, negotiating and executing complex strategic transactions, partnerships or enterprise growth initiatives Demonstrated track record of putting together robust business plans (including new business), financial implications, and executing upon a timeline Strong understanding of the sports, media and entertainment landscape, including evolving business models, partnership structures and growth platforms Proven ability to influence across organizations outside of direct reporting relationships and drive alignment among senior stakeholders Executive presence and communication skills with experience presenting to executive leadership, Boards and external partners Strong financial and analytical acumen, including experience evaluating strategic opportunities, business models and long-term value creation Demonstrated ability to operate effectively in complex, matrixed organizations and drive cross-functional execution Demonstrated ability to influence and build credibility with executive leadership while effectively leading cross-functional teams and stakeholders. Experience leading or managing team members is preferred. Responsibilities Lead execution of strategic priorities and cross-functional initiatives aligned with the TOUR’s growth development Partner closely with senior leadership to advance strategic initiatives, transformational projects and enterprise growth opportunities. Identify, evaluate and advance new business opportunities, strategic partnerships and growth initiatives aligned with organizational priorities. Lead and support structuring, negotiation and execution of strategic partnerships, transactions and enterprise initiatives. Manage disciplined frameworks for evaluating, prioritizing and executing strategic initiatives, including assessment of risk, P&L impact, return on capital, and partnership decisions. Serve as an internal strategic consultant to leadership teams across the organization, supporting transformational initiatives, organizational priorities and complex business decisions. Lead complex, cross-functional initiatives from planning through execution, ensuring alignment of stakeholders, timelines and business objectives. Partner with Finance, Talent & Culture and other business leaders to support strategic planning, organizational priorities and enterprise goal-setting processes. including developing KPIs. Work in coordination with key Commercial functions to align strategic priorities and support coordinated execution across the organization. Develop presentations, strategic analyses and executive materials to support leadership discussions, strategic planning and Board-level communications. Conduct market, industry and competitive analysis across sports, media and adjacent industries to identify trends, opportunities and emerging business models. Work closely with investment bankers, consultants, legal counsel and other external advisors in support of strategic initiatives, transactions and enterprise opportunities. Lead and develop team members, as applicable, while fostering a collaborative, accountable and high-performing team environment.
Posted 4 weeks
Senior Manager Corporate Development
PGA TOUR - Ponte Vedra Beach, FL
The Best Players Need the Best People. The Senior Manager Corporate Development advances the execution of the development and analysis for the PGA TOUR’s corporate development, focused on growth-oriented enterprise partnerships, internal and external strategic projects, and new business opportunities that advance long-term enterprise value. This position focuses on execution, analysis and cross-functional coordination of strategic initiatives, helping evaluate opportunities, align stakeholders and support enterprise decision-making across the TOUR. The Corporate Development team also partners closely with Finance, helping to set and report on enterprise-wide strategic goals as part of the Business Planning process and assisting with potential uses of capital based on strategic analyses Qualifications Bachelor’s degree in Business, Finance, Economics or related field required; equivalent combination of education and relevant experience may be considered 7+ years of experience in corporate development, strategy, consulting, corporate development, business development, investment banking or related roles within sports, media, entertainment or adjacent industries Experience supporting strategic initiatives, partnerships, transactions or organizational growth initiatives Strong communication and presentation skills, including advanced experience developing executive-level materials, strategic analyses and financial models utilizing PowerPoint, Excel and related business tools Financial and analytical acumen with the ability to evaluate business opportunities, strategic initiatives and organizational priorities Strong organizational skills with the ability to manage multiple priorities in a fast-paced, evolving environment Demonstrated ability to work effectively across complex, matrixed organizations and collaborate with cross-functional stakeholders Experience working with external advisors, consultants, investment bankers or strategic partners preferred Strong business judgment, attention to detail and problem-solving capabilities Experience within sports, media, entertainment or technology organizations preferred Responsibilities Advance execution of the TOUR’s strategic priorities and growth initiatives across the organization. Manage cross-functional initiatives and enterprise projects from planning through execution, ensuring alignment of stakeholders, timelines and business objectives. Evaluate and advance strategic partnerships, business opportunities and organizational initiatives aligned with enterprise priorities. Contribute to structuring and execution of strategic partnerships, transactions and enterprise initiatives. Develop presentations, strategic analyses, financial models and executive materials for leadership discussions, strategic planning and Board-level communications. Conduct market, industry and competitive analysis across sports, media and adjacent industries to identify trends, opportunities and emerging business models. Analyze business trends, market developments and operational performance data to support strategic recommendations and organizational priorities. Align with business functions to evaluate opportunities, support decision-making and advance strategic initiatives. Work with external advisors, including consultants, legal counsel and strategic partners associated with key initiatives and transactions. Maintain visibility into strategic initiatives, enterprise priorities and organizational progress through reporting, analysis and stakeholder coordination. Support enterprise planning discussions through research, analysis and business insight. Identify opportunities to improve organizational alignment, operational efficiency and strategic focus. Maintain awareness of industry trends, competitive dynamics and emerging business opportunities. Lead special projects, as required.
Posted 4 weeks
Director, Enterprise Risk Management
Crowley Maritime Corporation - Jacksonville, FL 32225
Overview: Who We Are: As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do. By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration. To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us. Work Arrangement: Hybrid Why Join Crowley? This is a unique opportunity to build and lead Enterprise Risk Management from the ground up, shaping how risk is integrated into key business decisions across the organization. You will turn complex risk concepts into clear, actionable priorities that drive accountability and measurable results. In this highly visible role, you will partner with senior leaders and cross-functional teams to strengthen risk awareness and deliver meaningful impact in a dynamic environment. You will have the autonomy to create frameworks, implement processes, and influence how the business approaches risk. If you are a hands-on leader who enjoys building, influencing, and driving change, this role offers the chance to create something meaningful and leave a lasting enterprise-wide impact. What You'll Do: This role is responsible for designing and operationalizing ERM from the ground up- ensuring risk management is embedded into business decision-making and drives clear accountability across the enterprise. The Director will translate complex risk concepts into actionable priorities with defined owners, measurable outcomes, and sustained follow-through. Success in this role requires a highly collaborative leader who can influence senior stakeholders, align cross-functional partners, and drive enterprise adoption of risk practices in a matrixed environment. This role will initially operate without direct reports and requires a leader equally comfortable setting strategy and executing hands-on. In addition to ERM leadership, this role will support strategic projects and transactions and serve as a key partner across operational and corporate functions. Success in this role will require the ability to lead through influence, navigate a matrixed organization, and deliver visible, tangible progress quickly. Responsibilities: Key Responsibilities: Enterprise Risk Management (ERM) Design, implement, and continuously improve a practical ERM framework aligned to business strategy and operational realities. Establish and maintain a living enterprise risk register with defined ownership, mitigation plans, and monitoring mechanisms. Lead enterprise-wide risk identification, assessment, and prioritization processes—focusing on decision-relevant risks, not theoretical inventories. Translate risk insights into actionable mitigation plans with clear accountability and timelines. Synthesize complex, cross-functional risk information into clear, prioritized insights and translate those insights into practical, actionable recommendations for business leaders. Leverage data, analytics, and emerging risk signals to enhance risk identification, quantify exposures, and support more informed, real-time decision-making. Develop and monitor Key Risk Indicators (KRIs) and dashboards. Drive decision-oriented risk reporting to executive leadership and the Board. Embed ERM into business operations and strategic initiatives. Drive shared accountability for risk management by aligning business leaders on ownership, mitigation actions, and risk-informed decision-making. Facilitate cross-functional alignment on enterprise risks, balancing competing priorities to achieve practical, business-focused outcomes. Strategic Projects and Transaction Support Provide risk support for strategic initiatives, including M&A and joint ventures. Contribute to risk-related due diligence and integration planning. Partner with legal, finance, and operational teams to ensure risks are addressed in deal execution. Cross-Functional Risk Leadership Partner with functional groups such as Legal, Treasury, Safety, Environmental, Security, HR, Labor Relations, Environmental and IT. Act as a trusted advisor to operational leaders and executive team. Drive a practical, business-focused risk culture. Qualifications: Education & Credentials: Bachelor’s degree in business, finance, risk management, or related field; or a combination of post-high school and experience. Experience: 10+ years of experience in risk management, with a proven track record of building and advancing Enterprise Risk Management (ERM) programs. Demonstrated experience supporting M&A activities and complex strategic initiatives. Risk Management experience within the following industries: maritime, logistics, energy, or fuels is strongly preferred. Technical Skills: Proficient in Microsoft Office products, including Excel, Outlook, PowerPoint and Word. Knowledge of ERM frameworks (COSO, ISO), Experience with RMIS tools What We Offer? We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely. Our Total Rewards include: Competitive pay with recognition programs Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays Leave and family support: parental leave and sick leave Learning and growth: access to training and development for continuous skill development Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts At Crowley, we invest in you—your success, your health, and your future.
Posted 4 weeks
Administrative Assistant, Patient Financial Services, Full-time
Brooks Rehabilitation - Jacksonville, FL 32216
The Administrative Assistant for the Outpatient Business Office provides administrative and clerical support to ensure the efficient daily operations of the department. Responsibilities include managing incoming mail, scanning and organizing documents, processing and preparing weekly bank deposits, maintaining office supply inventory, and supporting overall office workflow. This position requires strong organizational skills, attention to detail, confidentiality, and the ability to manage multiple tasks in a fast-paced healthcare environment. Responsibilities: Open, sort, and distribute incoming mail daily. Scan and upload documents into the appropriate electronic systems accurately and timely. Organize and maintain physical and electronic filing systems. Sort incoming checks and prepare weekly bank deposits in accordance with organizational procedures. Maintain confidentiality and security of financial and patient-related information. Monitor office supply inventory and maintain an updated list of needed supplies. Coordinate ordering and restocking of office supplies as needed. Assist with general administrative support for the outpatient business office team. Ensure accuracy and completeness of documents prior to filing or processing. Support efficient office workflow by maintaining organized workspaces and records. Other duties as assigned Qualifications: High school diploma required, college degree preferred Excellent interpersonal and communication kills Excellent organizational skills Must be capable of multitasking and handling several assignments with accuracy Must possess excellent time management skills and be able to prioritize and meet deadlines Hours: 40 hours per week, Monday - Friday Location: 3599 University Blvd. S, Jacksonville, FL 32034 Thriving in a culture that you can be proud of, you will also receive many employee benefits such as the following: Competitive Pay Comprehensive Benefits package Vacation/Paid Time Off Retirement Plan Employee Discounts Clinical Education and Professional Development Programs
Posted 4 weeks
Enterprise Program Manager Senior
Everbank - Jacksonville, FL 32202
Enterprise Program Manager Sr The Program Manager Sr drives the successful delivery of programs, ensuring adherence to timelines, budgets, and quality standards. This role will collaborate with cross-functional teams and executive leadership to identify project priorities and resource allocation while facilitating effective communication across all levels of the organization. Additionally, this role will implement best practices and methodologies for program management, leading teams in the identification and mitigation of risks throughout the project lifecycle. Key Responsibilities and Duties Leads and manages multiple enterprise-level programs that support the bank's strategic objectives. Develops program charters, defines project scope, and identifies required resources for successful execution. Establishes and maintains relationships with key stakeholders, including executive leadership, to ensure alignment of program goals and deliverables. Monitors, tracks, and reports on program progress, including budget, scope, and timelines, providing updates to stakeholders as necessary. Identifies potential risks and issues within the program portfolio and facilitates the development of mitigation strategies. Drives continuous improvement initiatives by implementing best practices in program management across the organization. Conducts regular program reviews and participate in governance meetings to ensure adherence to regulatory requirements and banking standards. Serves as a liaison and builds bridges among cross-functional leadership teams. Adheres to and promotes all EPMO policies and procedures within the project team. Educational Requirements University (Degree) Preferred Minimum Qualifications 5+ years of experience managing large-scale programs or projects in a complex, cross-functional environment. Proven track record of delivering programs on time, within scope, and within budget. Preferred Qualifications 7+ years of experience leading enterprise-level programs in the financial services or banking industry. Experience implementing program governance frameworks and continuous improvement initiatives. Actimize implementation and M&A experience is highly preferred Advanced ability to influence and build consensus among senior leadership and cross-functional teams. Strong understanding of regulatory requirements and compliance standards in banking. Familiarity with Enterprise PMO policies and tools; experience with portfolio management systems. Role Specific Work Experience 5+ Years Required; 7+ Years Preferred Physical Requirements Physical Requirements: Sedentary Work Career Level 9IC Requirements: Posting end date: 5/29/26 Req Benefits: EverBank, N.A. is committed to the well-being of its associates. That's why we offer a comprehensive Total Rewards package commensurate with the position and job-related qualifications, skills and knowledge. The Company's comprehensive Total Rewards package provides choice and flexibility and respects differences. The following benefits are available through the Company: Medical, dental, vision & HSA/FSA 401(k) savings Paid holidays & generous PTO Additional wellness & voluntary benefits Additional Company-provided benefit options (subject to plan terms): Tuition reimbursement Commuter Benefits Life and Disability Insurance Compensation: $147,500 - $199,500 Additional Details : EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers. The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money. VEVRAA Federal Contractor Member FDIC Notice to Job Seekers
Posted 4 weeks
Sr Director, Program Management – CIO
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Job Description At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS? About the role You will lead the CIO Program Management Office, accountable for governance, standards and delivery across the global technology portfolio. This role owns enterprise scale change initiatives spanning infrastructure, resilience, asset currency and M&A integration. Success is measured by outcomes delivered, portfolio transparency, executive confidence and a transformed PMO capability. You will operate with significant autonomy and partner closely with senior technology and business leaders. What you will be doing • Lead and evolve the CIO PMO, setting enterprise program governance, standards and delivery practices • Own the end to end technology program portfolio, balancing priorities, risk, funding and capacity • Drive large scale infrastructure and data centre hosting programs, from initiation through execution • Deliver complex, multi year enterprise initiatives including technology resilience and asset currency • Lead change management across internal transformation and client facing technology programs • Oversee M&A technology integration programs, ensuring continuity, risk control and value realisation • Manage and develop a global team of project leaders across multiple regions • Provide executive level reporting, insights and narrative to C suite and board level forums Required Qualifications • Demonstrated leadership of enterprise PMOs within large, matrixed organisations • Proven delivery of complex, global technology and infrastructure programs at scale • Strong portfolio management, governance, risk and financial oversight capabilities • Experience leading global teams across multiple geographies and time zones • Executive level communication skills, including C suite reporting and storytelling • Deep understanding of change management and organisational transformation • Ability to operate with high autonomy and influence across senior stakeholders • Bachelor’s degree or equivalent practical experience in program leadership Preferred Qualifications • Background in fintech, financial services, or large scale technology organisations • Experience delivering data centre, hosting or physical infrastructure initiatives • Exposure to enterprise technology resilience or regulatory driven programs • M&A technology integration experience within complex environments • Formal program or portfolio management certification What we offer you • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities • A modern, international work environment and a dedicated and motivated team • A variety of career development tools, resources and opportunities • A fantastic range of benefits designed to help support your lifestyle and wellbeing • A work environment built on collaboration, flexibility and respect #LI-MC1 Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 4 weeks
AVP, Commercial Credit
VyStar Credit Union - Jacksonville, FL 32202
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. AVP, Commercial Credit ACCOUNTABILITY STATEMENT The AVP, Commercial Credit is responsible for the management and execution of all business and commercial underwriting and credit analysis functions within the Commercial Credit Department. The incumbent will proactively manage the underwriting and credit analysis workflow and productivity for all small business and commercial loan requests including new loans, renewals, modifications, annual reviews, work-out and troubled debt restructures (TDR). Business and commercial loans being underwritten and analyzed by the AVP, Commercial Credit's team will include commercial real estate (CRE), commercial and industrial (C&I), business equipment, business vehicles, business credit cards, business unsecured lines of credit (BLOC) and other specialized business and commercial credit products. This position acts as the manager of all business credit functions within the Commercial Credit Department and must be able to independently manage all aspects of business credit and analysis, assess business loan risks associated with proposed and funded business credit facilities and manage the business loan portfolio credit quality. This individual is also responsible for evaluating credit requests to ensure that the quality of the business loan portfolio is consistent with the goals of VyStar Credit Union and in compliance with policies, procedures and any applicable regulations. The AVP, Commercial Credit also reviews loan structures, credit memorandums, and other related financial analysis to ensure that acceptable credit standards are maintained and that all loans conform to established policies and procedures. ESSENTIAL JOB FUNCTIONS Provide direct oversight and management, and coaching and development to the business lending credit and underwriting team. Utilize delegated lending authority to approve credit transactions consistent with Vystar Credit Union’s policies, credit culture, and risk appetite. Responsible for the day to day planning, organizing, and operational efficiency of the commercial credit team. Develops, implements and maintains business loan operation policies, procedures, strategies and performance metrics. Evaluate and analyze business loan and commercial requests and make informed, accurate and complete credit recommendations to management. Prepare summary write-up supporting assessment of key factors such as risk grade, repayment performance and ability, underwriting and documentation adequacy, accrual and TDR status. Monitor and evaluate, on an ongoing basis, new and existing business loans for potential risks and exposure. Responsible for managing a team of multiple teammates including but not limited to hiring, training, coaching, performance evaluations and teammate development. Manage and prioritize the business credit underwriting and analysis workflow and any applicable resources. Prepare, review and present Business Services Loan Committee agenda and loan presentations, monitor committee results and communicate decisions to all applicable parties involved. Actively participate in Business Loan Committee sessions, providing feedback and recommendations to Loan Committee members for loans being presented and reasoning behind recommended approvals and/or declines. Provide analysis and recommendations to Allowance for Loan and Lease Losses (ALLL) Committee on general and specific reserves for business loans with identified weaknesses including collateral evaluation scenarios (best case/worst case) and cash flow interpretations with any recommendations. Coordinate with Portfolio Management to prepare and monitor the Business Services Watchlist and Business Services Policy Exception Report. Oversee annual loan review process. Implement credit policies, procedures, and practices while making significant strategic and tactical contributions to the formulation, development, implementation, and administration of Credit Union strategies, business goals, and objectives. Coach and develop credit team in making sound, informed decisions and enhancing their decision-making and credit assessment skills, accuracy, timeliness and effectiveness. Identifying and remedy credit process weaknesses, gaps in credit policy and credit risk rating models, and aggregation and tracking of issues to resolution. Responsible for supervision, quality control, development and mentoring of credit team. Must be able to independently manage all aspects of the Commercial Credit Team. Responsible for establishing service levels and controls to manage inherent risk to credit union policies and procedures, and state and federal regulations. Responsible for identifying improvements that will result in lower risk, higher efficiencies and allow for scalability. Responsible for continuous improvement of all aspects related to business credit underwriting and analysis. Monitor and evaluate, on an ongoing basis, new and existing business loans for potential risks and exposure. Responsible for the completion of self-monitoring program (SMP) and enterprise risk management (ERM) tasks and processes applicable to business credit functions. Provide quality service to all internal and external stakeholders including members, prospective members, and vendors. Create, maintain and update various reports, ledgers, dashboards related to business credit underwriting and analysis. Oversee the business credit area’s preparation for and participation in state and federal examinations and audits. Maintain an ongoing knowledge of current regulatory, policy and procedure changes related to business/commercial lending. Provide support to members of the department and other internal partners to assist in policy/procedure interpretation, membership interpretation, required documentation, and any other related needs. Provide quality service to all internal and external stakeholders including members, prospective members, vendors and VyStar teammates. Maintain and expand systems, processes, procedures and software products to enhance and promote efficiency. Implement credit policies, procedures, and practices while making significant strategic and tactical contributions to the formulation, development, implementation, and administration of VyStar’s strategies, business goals, and objectives. Ensure that Business Credit Procedures and Desktop Procedures are updated and adhered to in timely manner. Ensure standards, policies and operating procedures are compliant with policies, procedures and applicable regulations and risk tolerances. Implement successful measurement tools, processes and quality control methodologies. Accountable for resolving audit findings related to business credit, identifying root cause and applying corrective measures. Manage workflow to ensure the accurate, complete and compliant processing of business secured, unsecured and real estate loan requests, modifications and reviews. Ensure that all teammates are properly cross-trained and able to provide back-up support when needed. Actively participate, and lead when appropriate, in key re-engineering projects to enhance Business Services lending processes and procedures. Develop and produce weekly, monthly and ad hoc reports for the Business Services Department, Loan Committee, the Senior Team and the Board of Directors, as applicable. Complete ad hoc projects designated by the Chief Lending Officer or SVP Commercial Credit. Cultivate a positive working relationship with the entire department to identify, develop, and recommend revisions of internal standards, policies, operating procedures, and new processes to improve efficiencies. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. Demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus – Focus your full attention by carefully listening to and observing your clients or member. Connect – Consistently be friendly and approachable. Demonstrate you care. Understand – Listen empathetically and ask questions (70% to 30%). Counsel – Recommend solutions based on your client’s or member’s needs and objectives. Advance – Ensure that member’s or client’s expectations were exceeded. Verify necessary follow-up actions were completed. Meet and exceed VyStar Credit Union member service goals and objectives. Meet and exceed VyStar Credit Union performance goals and objectives. Perform additional duties, and actively participate on committees and special projects as assigned. KNOWLEDGE, SKILLS & ABILITIES Minimum of six (6) years of experience in a business/commercial credit underwriting and analysis environment within a financial institution with relevant banking, portfolio management or credit experience. Strong preference for a minimum three (3) years of credit approval experience. Minimum of three (3) years of experience supervising others operating in a credit underwriting and analysis environment. Demonstrated ability to successfully structure and analyze complex business and commercial credit requests that minimize risk while providing member value. Knowledge of State and NCUA regulations. Effective analytical, managerial, organizational, presentation, problem-solving and member/customer service skills. Must be a highly motivated, detail oriented, able to multi-task and work in a fast-paced environment while applying critical thinking skills. Independent judgment and technical capabilities required to plan, prioritize and organize diversified workload. Strong verbal and written communication and negotiation skills. Proven time management, prioritization, critical thinking, problem solving, effective communication, and organization skills. Strong proficiency with Microsoft products including Word, Excel, PowerPoint and Outlook. EDUCATION Required: BA/BS degree or equivalent work experience. Required Training: Formal credit analysis training. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. Extensive periods of sitting and computing. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 4 weeks
Consumer Lending Underwriting & Credit Supervisor
VyStar Credit Union - Jacksonville, FL 32202
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Consumer Lending Underwriting & Credit Supervisor ACCOUNTABILITY STATEMENT This role’s primary function is to provide operational management and mentoring to our consumer credit underwriters. The Consumer Lending Underwriter & Credit Supervisor leverages extensive underwriting experience and strong analytical judgment to ensure the credit portfolio aligns with the organization’s established risk tolerances. These efforts must ensure a seamless and efficient member experience through omni-channel delivery to include digital, mobile, branch, and the call center. Quality loan decisions must be made while maximizing loan growth, net interest income objectives, member growth, portfolio performance, and market share. Their analytical ability must also be used effectively to interpret data and results through reporting based on our automated lending platform that incorporate Artificial Intelligence (AI) and Data Analytics partnerships to include 2020 Analytics, Zest Finance, Open Lending, etc. The incumbent is also responsible for the consumer lending portfolio performance of $2+ billion and to ensure that credit losses and delinquency ratios are maintained within defined thresholds. Incumbents are responsible for managing a minimum of nine (9) loan officers and for fostering, building, and maintaining excellent department relations throughout the organization, for creating and routinely demonstrating and exhibiting exemplary behaviors and actions that promote and encourage a positive work environment. This includes creating a culture where innovation in process improvements is encouraged and where each employee is individually and collectively responsible for reaching department and corporate goals. ESSENTIAL JOB FUNCTIONS: The Consumer Lending Underwriter & Credit Supervisor has oversight to ensure that the Lending Services teams meet or exceed annual operating plans and goals for loan volume, portfolio growth, net interest income, membership growth, delinquency, and loan loss ratios. Monitors the activity of the loan portfolio to ensure loan growth, proper credit quality, and the profitability of the portfolio. Ensures that proper quality control measures are in place to mitigate credit risk and monitors the effectiveness of these measures. Continual trend analysis of monthly lending and collection reports are used to make necessary adjustments to underwriting practices. Supervise the day-to-day operations of the Lending Services underwriting business unit. Reviews and analyzes reports relative to volume and processing times for each Lending Services team to determine staffing levels and effective staffing models. Thorough understanding of VyStar’s annual business plan using this information to drive departmental results. Prepare and track information for the monthly reports. Extensive working knowledge of all lending regulatory requirements to ensure that all processes, policies, and procedures are compliant. Including compliance with the MLA (Military Lending Act). Writes, revises, and/or reviews any applicable Lending policies, procedures, and team desktop procedures to remain in regulatory compliance. Uses experience and judgment to effectively analyze the impact of regulatory changes and, in conjunction with the Lending Business Analyst, Senior Lending Systems Administrator and ISD, recommends and facilitates the implementation of updates to the Lending System and Core System to ensure regulatory compliance. Use Verint scheduling software to create and monitor the schedules to ensure adequate coverage for extended hours of operation. System Administrator for CMS (Call Management System) call tracking software. Utilized both to monitor the number of calls received to ensure that service levels are achieved. Write and conduct employee performance reviews, loan reviews, and side-by-sides and provide ongoing coaching and performance feedback. Consumer Lending Underwriter & Credit Supervisors are also responsible for creating and administering any required disciplinary action plan when underwriters fail to maintain required portfolio performance standards up to and including termination. Develops, coaches, and trains credit underwriters through the underwriter loan authority progression steps to include: Underwriter I, Underwriter II and Senior Credit Underwriter loan authority. Facilitates periodic roundtable training exercises for Underwriters and Quality Assurance Loan Analysts Trains Sr. Underwriters and Underwriters on the Loan Deferment Team on Consumer TDR policies and procedures and proper use of the collection and record retention platforms utilized in the processing of loan modifications to remain in compliance with federal and state regulations. Serves as backup for the indirect business unit and provides support for the Indirect Underwriters. Resolves member and dealer issues as required. Must handle confidential material in a highly ethical manner. A wide degree of creativity and latitude is expected. Identifies critical issues and makes judgment calls within policy limits. Identifies and makes recommendations for process improvements, increased efficiencies, and quality service delivery to ensure timely loan decisions within service level agreements. Collaborates with Consumer Lending Credit and Product Innovation Manager in the creation of new products and loan matrices needed to support those new products within the consumer loan origination system. Participates in coordination of all loan origination and core system testing and implementation of on-going system releases and enhancements. Ensures all regulatory changes and/or enhancements are tested and implemented within the department and that all personnel receive the training necessary to keep loans within regulatory compliance. Must successfully complete a minimum of 40 hours of on-going lending training annually. This may include classes held internally at VyStar or community courses sponsored by VyStar and external and internal seminars. Successfully completes and passes on-line training courses when offered. Process and decision all employee consumer loans and workout loans for the credit union. Assists loan underwriters with complex loan decisions or issues that need to be escalated including loan appeals. Has advanced knowledge in luxury item underwriting, large dollar consolidation loans and various types of consumer loans. Reviews and decisions loans that are outside of the Sr. Underwriter’s loan authority. Resolves escalated issues/concerns from the Branch/Call Center Managers, Supervisors, Branch Vice Presidents, and members regarding applications. Ensures that solutions offered by the deferment team are in the best interest of both the credit union and members and FASB compliant. Tasked with increasing the loan portfolio within the lower credit tiers while maintaining fiscal soundness. Must possess and exhibit the ability to evaluate a member’s loan product needs based on their individual financial situation. Works with the Human Resource training department in the creation of training for loan originators including compliance and regulatory considerations. Performs activities and projects as assigned and requested. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. QUALIFICATIONS – Experience/Education/Training A bachelor’s degree in business or related field is required. A minimum of five years of loan origination experience and five years lending authority in a financial institution is required. An additional five years of lending experience may be substituted in lieu of the bachelor’s degree. Experience leading a team and managing to achieve business plan results. Technical Experience: Extensive knowledge of Microsoft Word, Excel, PowerPoint, CMS Supervisor, Verint, Meridian Link, Atlas, Report Portal, Evolve is preferred. Applicants must exhibit positive, well developed communication skills, both written and oral, be detail oriented, have good organizational and active listening skills, possess a strong ability to multitask and prioritize work in a fast-paced environment, and have a proven ability to work with others. Must have professional conduct, appearance and be self-motivated. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. VYSTAR EXCELLENCE Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus. Focus your full attention by carefully listening to and observing your client or member. Connect. Consistently be friendly and approachable. Demonstrate you care. Understand. Listen empathetically and ask questions. (70%/30%) Counsel. Recommend solutions based on your client’s or member’s needs and objectives. Advance. Ensure that member's expectations were exceeded. Verify necessary follow-up action. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources