Job Results
Financial Services
Posted 4 weeks
Manager, ECC Contracts, State & Local Government Team
KPMG - Jacksonville, FL 32202
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking a Manager Contracts (State & Local Government) to join our Enterprise Contracting Center on our State & Local Government Team. Responsibilities: Apply a thorough understanding of contract lifecycle management practices in the Enterprise Contracting Center (ECC) to oversee and manage a portfolio of contracts; responsible for retaining executed contracts and supporting document and information gathering for quarterly business reviews, internal audits, and client claims Recommend and execute process enhancements and improvements; document current policies, processes, and protocols to help ensure consistency; manage contract repository and engagement data to ensure firm achieves full value from contracts Act as end-to-end point of contact throughout the contract management process, escalating to leadership when necessary; review client redlines and client terms for specific contracts by leveraging professional experience, internal playbooks/guides, and when required, escalate clauses for review to subject matter experts, risk management, independence, and office of general counsel, ensuring their input is incorporated into contracts, and negotiate directly with clients Interface regularly and effectively with business partners and professionals, as well as external clients regarding execution of responsibilities, and to drive desired outcomes; apply good judgment about risk and growth to protect the organization by creating contracts from the agreed, standardized templates and clauses Execute tactical plans that support strategic objectives and establish credibility across peer group and ECC leaders; conduct client discussions to reach an agreement on key business/regulatory risks in real time and provide guidance on applicable terms for specific service offerings to align firm capabilities; participate in client account planning and go-to-market activities Identify and implement opportunities for innovation within executed tasks, processes, and procedures; oversee work products and lead entire small projects, managing deadlines, expectations, as well as often contributing to staffing decisions and supervising the work performed by more junior staff; influence positively, and mentor less experienced team members, serving as a credible source of knowledge; provide feedback to such individuals, and may also serve as a formal performance manager of a team of junior employees Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications: Minimum five years of recent experience in managing a portfolio of government contracts (preferably State and Local), procurement or in another capacity directly reviewing, drafting, or negotiating contracts, with multiple contract types including but not limited to Indefinite Delivery, Indefinite Quantity (IDIQs), Master Services Agreement (MSAs), State Term Contract (STCs), prime contracts, subcontracts, and task orders; Minimum five years of recent experience in either buy-side or sell-side contracting with one or more state or municipal government entities, as well as reviewing and commenting on Request for Proposal (RFPs) Bachelor's degree from an accredited college/university is required; Master's Certificate or industry certifications from National Contract Management Association (NCMA) is preferred Proficient in Microsoft Tools, particularly Microsoft Word, PowerPoint, Visio, Excel. Capability to identify contract risks and mitigations and identify, analyze, and articulate improvement opportunities based on deep understanding of contract lifecycle management, problematic provisions, market trends, and risk tolerances; comfortable with data and ambiguity, demonstrating the ability to balance attention to detail and a focus on big picture events and overall strategy Ability to manage projects and processes, applying expertise to make concrete decisions that impact the organization; capability to establish credible relationships and become a trusted advisor to engagement teams and business leadership Capability to advocate for leading contract lifecycle management practices, with an interest and acumen for understanding legal matters Strong verbal/written communication skills, reading comprehension, and critical thinking skills with ability to effectively interact with individuals at all levels of responsibility and authority; ability to prioritize, delegate and foster the development of high-performance teams to lead and support an environment driven by customer service and teamwork; strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) KPMG LLP and its subsidiaries (“KPMG”) complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, KPMG is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at Benefits & How We Work. Follow this link to obtain salary ranges by city outside of CA: https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=7706_9_26 California Salary Range: $111300 - $215100 KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Posted 4 weeks
Director – KDN National IT Security Officer (NITSO)
KPMG - Jacksonville, FL 32202
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking a Director, KDN National IT Security Officer (NITSO) to join our KPMG Delivery Network organization. Responsibilities: Lead the Information Security Organization and oversee the direction, evolution, and budgeting of the information security program, ensuring alignment with Global information security priorities and strategy; act as the primary point of contact for the Global Information Security Group (GISG), GQRM – Global Digital Risk (GDR), and participate in regular Global meetings, forums, and NITSO induction sessions as required Provide leadership insight and escalation on information security matters, promoting adherence to KPMG information protection policies and other relevant policies (e.g. the Global Quality & Risk Management Manual); ensure appropriate Information Security Incident Management planning, preparation, implementation, and communication across KDN Establish and maintain strong relationships with NITSOs from KPMG network firm locations from which KDN delivery centers operate, and liaise with key stakeholders including Business Functions, Technology Groups, Legal, Privacy (Privacy Liaison), Physical Security, Human Resources, and the global insurance team to support the annual cyber insurance program and other global requirements Oversee the information security risk assessment process, including tools and solutions used, and facilitate risk treatment; assess third-party risks (initial and ongoing) for suppliers and acquisitions, evaluate information security provisions for working with other member firms (e.g. IFDTAs and other regulatory provisions), and provide input into all information security-related escalations Ensure the creation, maintenance, and reporting of information security metrics, and drive the regular (at least annual) review of all security policies and standards, including their implementation; ensure that changes to global information security policies and standards are communicated to relevant stakeholders and appropriately reflected in documented policies, processes, and procedures; ensure a senior sponsor is established for IPCR, that IPCR is carried out in a timely manner, and remediation activities are completed within agreed timelines Advise the business on security requirements for new systems and technologies, including review of technology projects and approval of significant changes to technology environments (e.g. communication tools, VDI, remote access including VPN, external-facing solutions, installation of software on operational systems, and privileged utility programs); work closely with technology teams to ensure consistent implementation and review of security controls across the organization, contribute to the documentation and coordination of ISO 27001 processes (where applicable), and ensure that all KDN personnel receive information protection and data privacy training, as applicable Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment Qualifications: Minimum ten years of recent experience in information security and risk management, with industry-standard accreditations or certifications (e.g. CISSP, CISM, ISO 27001), and solid understanding of relevant information security frameworks and attestations (e.g. ISO 27001, NIST, SOC 2, SoQM) Bachelor's degree from an accredited college or university preferred or ten years relevant work experience in a professional services/risk environment Strong knowledge of current data privacy regulations, including GDPR, and demonstrated understanding and experience with secure software development practices, including Secure SDLC, DevSecOps, and/or security automation. Proven ability to understand and clearly communicate the business impact of information security operations on the organization, balancing security requirements with business needs and operational constraints, and providing pragmatic, risk-based recommendations Strong strategic thinking and decision-making skills, with advanced problem-solving and analytical capabilities, including the ability to assess complex security issues, interpret risk, and propose effective mitigation strategies Demonstrated project and program management capabilities, including planning, prioritizing, and delivering multiple security initiatives in parallel, coordinating across stakeholders and functions, and monitoring progress against objectives High level of resilience and ability to perform under pressure, particularly when managing security incidents or time-critical issues, with strong communication and stakeholder management skills to ensure effective coordination and escalation when required Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa) https://kpmg.com/us/en/how-we-work/pay-transparency.html/?id=5302_9_26 California Salary Range: $171000 - $311000 KPMG offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding KPMG's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please. KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed above. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, and safeguard business operations and company reputation. Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Posted 4 weeks
Risk & Quality Performance Manager (Remote)
Molina Healthcare - Jacksonville, FL
*Job Description* *Job Summary* The Risk & Quality Performance Manager position will support Molina's Risk & Quality Solutions (RQS) team. This position collaborates with various departments and stakeholders within Molina to plan, coordinate, and manage resources and execute performance improvement initiatives in alignment with RQS's strategic objectives. *Job Duties* • Collaborate with Health Plan Risk and Quality leaders to improve outcomes by managing Risk/Quality data collection strategy, analytics, and reporting, including but not limited to: Risk/Quality rate trending and forecasting; provider Risk/Quality measure performance, CAHPS and survey analytics, health equity and SDOH, and engaging external vendors. • Monitor projects from inception through successful delivery. • Oversee Risk/Quality data ingestion activities and strategies to optimize completeness and accuracy of EHR/HIE and supplemental data. • Meet customer expectations and requirements, establish, and maintain effective relationships and gain their trust and respect. • Draw actionable conclusions, and make decisions as needed while collaborating with other teams. • Ensure compliance with all regulatory audit guidelines by adhering to roadmap of deliverables and timelines and implementing solutions to maximize national HEDIS audit success. • Partner with other teams to ensure data quality through sequential transformations and identify opportunities to close quality and risk care gaps. • Proactively communicate risks and issues to stakeholders and leadership. • Create, review, and approve program documentation, including plans, reports, and records. • Ensure documentation is updated and accessible to relevant parties. • Proactively communicate regular status reports to stakeholders, highlighting progress, risks, and issues. *Job Qualifications* *REQUIRED EDUCATION:* Bachelor's degree or equivalent combination of education and experience *REQUIRED EXPERIENCE/KNOWLEDGE, SKILLS & ABILITIES:* • 2+ years of program and/or project management experience in risk adjustment and/or quality • 2+ years of experience supporting HEDIS engine activity, risk adjustment targeting and reporting systems • 2+ years of data analysis experience utilizing technical skillsets and resources to answer nuanced Risk and Quality questions posed from internal and external partners • Familiarity with running queries in Microsoft Azure or SQL server • Healthcare experience and functional risk adjustment and/or quality knowledge • Mastery of Microsoft Office Suite including Excel and Project • Experience partnering with various levels of leadership across complex organizations • Strong quantitative aptitude and problem solving skills • Intellectual agility and ability to simplify and clearly communicate complex concepts • Excellent verbal, written and presentation capabilities • Energetic and collaborative *PREFERRED EDUCATION:* Graduate degree or equivalent combination of education and experience *PREFERRED EXPERIENCE:* • Knowledge of, and familiarity with, NCQA, CMS, and State regulatory submission requirements • Experience working in a cross-functional, highly matrixed organization • SQL proficiency • Knowledge of healthcare claim elements: CPT, CPTII, LOINC, SNOMED, HCPS, NDC, CVX, NPIs, TINs, etc. *PREFERRED LICENSE, CERTIFICATION, ASSOCIATION:* PMP, Six Sigma Green Belt, Six Sigma Black Belt Certification, and/or comparable coursework desired #PJCorp #LI-AC1 To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $66,456 - $129,590 / ANNUAL *Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Posted 4 weeks
Branch Vice President I
VyStar Credit Union - Jacksonville, FL 32259
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. * SELECTION PROCESS: As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months. JOB SUMMARY The Branch Vice President responsibilities are to coach, develop and lead all branch employees to obtain individual, branch and organizational growth goals while delivering unbelievable member service experiences and maintaining operational excellence. This key position is accountable to create, implement, and maintain branch strategies aligned with VyStar’s objectives in a fast-paced environment. They also develop and implement tactical plans and establish objectives for the branch which are documented in the annual business plan. The Branch Vice President must maintain a high level of participation within VyStar Leadership Team and promote, reinforce, and support decisions of the credit union and management. The leader must also establish strong member and partner relationships and engage in community volunteer and leadership opportunities. The overall results and success of the branch team are the direct responsibility of the Branch Vice President. ESSENTIAL JOB FUNCTIONS: Ensure day-to-day branch operations, choreography, and implementation result in unbelievable service experiences for members and achieve or exceed organizational strategic goals and profitability requirements. Train, encourage, enable, and coach employees to embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments to successfully establish, maintain, and grow strong member relationships. Model all VyStar Excellence behaviors while performing job duties. Develop staff for succession planning within the branch network and other lines of business. Work closely with Human Resources and Training to ensure the recruiting and training curriculum are appropriate, timely, and a positive experience for VyStar employees. Partner with internal departments that are dependent upon referrals for success. Establish and validate performance objectives for the branches consistent with VyStar Excellence and branch scorecards. Reinforce appropriate employee activities and behaviors to achieve personal, branch, and organizational objectives creating consistent expectations and course-correcting when necessary. Support the ABM in providing ongoing coaching for direct reports including side-by-side evaluations, Member Assist Call assessments, monthly performance reviews, and career progression discussions. Provide ongoing coaching for ABM including coach-the-coach evaluations, monthly performance reviews, and career progression discussions. Conduct daily team huddles and weekly sales meetings which include training on products and services and skill practice to increase knowledge and comfort level with making recommendations to members. Prepare or assist with the preparation and administering of performance appraisals for all levels of Branch Management and indirect reports. Support and participate in all Credit Union initiatives and campaigns. Analyze data to determine and implement staffing changes and modifications as needed. Ensure compliance with regulations, policies, and procedures and perform audits. Adhere to solid risk management guidelines in a highly regulated environment. At applicable locations, collaborate with Branch Operations Analysts to ensure compliance. Exhibit a high degree of integrity, trustworthiness, and professionalism at all times. Work from home during branch closures, such as during disaster recovery events. Actively lead by example through community service supporting the VyStar brand. Create and maintain an inclusive and professional environment where all team members are respected, and diversity is valued. As applicable, support a high school branch and Collegiate employees, including mentoring, training, and development of the student interns, and ensuring sound branch operations and compliance with rules and regulations. Resolve member concerns independently and escalate more complex concerns as appropriate. Provide counseling to members and employees on all financial matters and make appropriate recommendations. Performs other duties as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. EDUCATION High School Diploma/GED is required. Either an Associate's/Bachelor’s degree preferred. EXPERIENCE 4 + years in a customer service, sales, community service, military service, or leadership role is required. 3 + years’ experience in lead role within financial institution is required. KNOWLEDGE, SKILLS & ABILITIES A congenial attitude, excellent written and verbal communication skills, problem solving skills and the ability to relate well with others are required. Must possess strong teaching and mentoring skills and a commitment to quality service. Must be able to work in a fast paced, changing environment and have a strong desire to assist members in meeting their financial needs. May stand throughout entire shift in order to assist members or other staff. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 50 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. ADDITIONAL JOB DESCRIPTION Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable. Demonstrate you care. Understand Listen empathetically and ask questions. (70%/30%) Counsel Recommend solutions based on your client’s or member’s needs and objectives. Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 4 weeks
Inventory Auditor A32
MSI Inventory Service - Jacksonville, FL 32221
NOW HIRING- MSI Inventory Service -INVENTORY AUDITORS. Start your career with MSI as an Inventory Auditor. Advancement is available to RX counter, Team Leader, Area Manager and above! MSI Inventory Service is one of the largest independent inventory services in the nation. We inventory retail and wholesale locations such as grocery stores, department stores and convenience stores throughout the country. We perform physical inventory counts on various types of merchandise. You will be trained/tested on MSI computer/calculator and portable scanner gun. * More pay with experience * Paid training/testing hours after working your first live inventory. * No experience needed * Pay increases available as your performance improves. * Typical leave time is 4:00 am * Must be able to work early mornings and some weekends * $1.00 an hour attendance bonus Click here for a quick video on what we do: https://youtu.be/pW5dfeqSzZw Job Type: Part-time Pay: From $17.00 per hour Benefits: * Referral program Work Location: In person
Posted 4 weeks
Relationship Specialist I
VyStar Credit Union - Jacksonville, FL 32210
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. * SELECTION PROCESS: As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months. ACCOUNTABILITY STATEMENT The Relationship Specialist I responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship building position must be able to describe VyStar Credit Union’s value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals. ESSENTIAL RESPONSIBILITIES Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively. Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs. Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately. Handle personal and business account transactions, open accounts, and process various types of loan applications. Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance. Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes. Support and participate in all Credit Union initiatives and campaigns. Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines. Work with relative independence to accomplish tasks. Exhibit a high degree of integrity, trustworthiness, and professionalism always. Exude a positive and professional attitude with members and partners consistently. Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and escalating more complex concerns. Embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments. Actively lead by example through community service supporting the VyStar brand. Utilize excellent verbal and written communication skills. Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service. Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union’s products and services, resulting in booked sales. Address and overcome objections effectively while educating members about the wide array of offerings available. Perform other duties as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. JOB QUALIFICATIONS EDUCATION High School Diploma/GED is required. Associate’s degree is preferred. EXPERIENCE Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution. KNOWLEDGE, SKILLS & ABILITIES Ability to process accurate transactions and requests. Must possess and utilize excellent listening skills, verbal, and written communications skills. Proficient in the use of the Internet and Microsoft Office. Must have an outgoing personality and a strong desire to help people. Must be professional in appearance and attitude. Must be able to handle many tasks in a fast-paced environment. Must possess strong critical thinking and decision-making abilities. Strong communication skills and a genuine passion for sales are essential for success in this role. May stand throughout entire shift in order to assist members or other staff. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. ADDITIONAL JOB DESCRIPTION Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable. Demonstrate you care. Understand Listen empathetically and ask questions. (70%/30%) Counsel Recommend solutions based on your client’s or member’s needs and objectives. Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 4 weeks
Payment Poster
Saint Augustine, FL 32086
Payment Poster Job Overview Bravery Home Health is seeking a detail-oriented Payment Poster to join our revenue cycle team. This position is responsible for accurately posting and reconciling payments from Medicare, commercial insurance, managed care, and private pay payers. The Payment Poster plays a key role in maintaining accurate patient accounts and supporting the financial health of the organization through timely and precise payment application. This position is ideal for someone who is organized, dependable, detail-oriented, and interested in growing within healthcare revenue cycle operations. Previous payment posting experience is preferred but not required. - Key Responsibilities Payment Posting & Reconciliation · Accurately post insurance and patient payments into the billing system · Post Medicare, managed care, commercial insurance, and private pay payments · Review and reconcile Explanation of Benefits (EOBs) and Electronic Remittance Advices (ERAs) · Apply contractual adjustments, corrections, and write-offs according to company policies · Identify and report payment discrepancies, unapplied payments, underpayments, and overpayments · Maintain accurate and organized account documentation · Assist with balancing daily payment batches and reconciliation processes · Support month-end reporting and audit requests as needed · Communicate with billing staff and leadership regarding account issues or payment concerns Qualifications Required Qualifications · High school diploma or equivalent · Strong attention to detail and accuracy · Basic computer and data entry skills · Strong organizational and time management skills · Ability to work independently and as part of a team · Strong communication and problem-solving abilities Preferred Qualifications · Previous medical payment posting or medical office experience preferred · Home health experience preferred · Experience working with Medicare or insurance payments preferred · Experience reviewing EOBs and ERAs preferred · Experience with EMR or billing systems preferred · Microsoft Office experience preferred - Skills & Competencies · Strong numerical accuracy · Ability to manage repetitive tasks with consistency · Detail-oriented and dependable · Ability to maintain confidentiality and professionalism · Willingness to learn healthcare billing and payment processes · Ability to prioritize workload in a fast-paced environment - Why Join Bravery Home Health · Supportive and team-oriented environment · Opportunities for training and career growth · Competitive compensation · Mission-driven organization focused on quality patient care · Opportunity to gain experience in healthcare revenue cycle operations If you are organized, eager to learn, and take pride in accuracy and accountability, we encourage you to apply and grow with Bravery Home Health.
Posted 4 weeks
Relationship Specialist (Downtown Jacksonville Cluster)
VyStar Credit Union - Jacksonville, FL 32206
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. * SELECTION PROCESS: As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months. ACCOUNTABILITY STATEMENT The Relationship Specialist I responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship building position must be able to describe VyStar Credit Union’s value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals. ESSENTIAL RESPONSIBILITIES Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively. Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs. Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately. Handle personal and business account transactions, open accounts, and process various types of loan applications. Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance. Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes. Support and participate in all Credit Union initiatives and campaigns. Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines. Work with relative independence to accomplish tasks. Exhibit a high degree of integrity, trustworthiness, and professionalism always. Exude a positive and professional attitude with members and partners consistently. Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and escalating more complex concerns. Embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments. Actively lead by example through community service supporting the VyStar brand. Utilize excellent verbal and written communication skills. Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service. Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union’s products and services, resulting in booked sales. Address and overcome objections effectively while educating members about the wide array of offerings available. Perform other duties as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. JOB QUALIFICATIONS EDUCATION High School Diploma/GED is required. Associate’s degree is preferred. EXPERIENCE Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution. KNOWLEDGE, SKILLS & ABILITIES Ability to process accurate transactions and requests. Must possess and utilize excellent listening skills, verbal, and written communications skills. Proficient in the use of the Internet and Microsoft Office. Must have an outgoing personality and a strong desire to help people. Must be professional in appearance and attitude. Must be able to handle many tasks in a fast-paced environment. Must possess strong critical thinking and decision-making abilities. Strong communication skills and a genuine passion for sales are essential for success in this role. May stand throughout entire shift in order to assist members or other staff. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. ADDITIONAL JOB DESCRIPTION Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable. Demonstrate you care. Understand Listen empathetically and ask questions. (70%/30%) Counsel Recommend solutions based on your client’s or member’s needs and objectives. Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 4 weeks
Guest Service Representative
Hutchinson Island Hotel and Suites - Fernandina Beach, FL 32034
*Job Summary* We are seeking a dedicated and friendly Guest Service Agent to join our team part-time at Seaside Amelia Inn on beautiful Amelia Island, FL. In this role, you will be the first point of contact for our guests, ensuring they receive exceptional service throughout their stay. You will handle reservations, provide information about the hotel and its amenities, and assist with any guest inquiries or concerns. The ideal candidate will possess strong customer service skills and have a passion for hospitality. *Responsibilities* * Greet guests warmly upon arrival and assist with check-in and check-out procedures. * Manage reservations through phone systems and online platforms, ensuring accuracy and efficiency. * Provide information about hotel services, local attractions, and dining options to enhance the guest experience. * Address guest inquiries and resolve any issues promptly to ensure satisfaction. * Conduct night audit duties as required, balancing accounts and preparing reports for management. * Maintain a clean and organized front desk area while adhering to all safety protocols. * Collaborate with other hotel departments to ensure seamless guest experiences. *Qualifications* * Previous experience in customer service or hospitality is preferred. * Previous brand experience Marriott, Hilton, IHG is a plus. * Strong phone etiquette skills with the ability to communicate effectively with guests. * Bilingual or multilingual abilities are a plus, enhancing communication with diverse clientele. * Familiarity with hospitality management or hotel management principles is beneficial. * Experience with night audit processes is advantageous but not required. * Proficient in using phone systems and computer software relevant to hotel operations. * A friendly demeanor with a commitment to providing outstanding guest service at all times. Join our team as a Guest Service Agent and contribute to creating memorable experiences for our guests! Job Type: Part-time Pay: From $15.00 per hour Work Location: In person
Posted 4 weeks
Quality Portfolio Lead
PwC - Jacksonville, FL
At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. Those in IT quality management at PwC will focus on enabling the delivery of high-quality IT solutions and services through effective quality assurance processes and methodologies. You will be responsible for implementing quality standards, conducting audits, and driving continuous improvement in IT systems and processes. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the IT Quality Management team, you will manage overall testing efforts to enhance quality systems for customers. As a Senior Manager, you will lead large projects, innovate processes, and maintain operational excellence while interacting with clients at a significant level to drive project success. This position allows you to contribute to thought leadership on testing tools and methodologies, improving the quality assurance process in a continuous delivery model. Responsibilities - Manage thorough testing efforts to secure quality systems for clients - Lead large projects while maintaining operational excellence - Interact with clients to drive project success and satisfaction - Contribute to the development of thought leadership in testing methodologies - Enhance quality assurance processes within a continuous delivery framework - Innovate and improve testing tools and practices - Collaborate with cross-functional teams to achieve project goals - Provide guidance and support to team members for professional growth What You Must Have - High School Diploma - At least 6 years of experience What Sets You Apart - Bachelor's Degree in Information Technology, Computer Systems Analysis, Management Information Systems preferred - Foundations Certification preferred - Demonstrating leadership in testing methodologies and business applications - Understanding Agile/Scrum delivery models and SDLC activities - Managing overall testing efforts and project strategies - Contributing to thought leadership on testing tools and automation - Developing and guiding documentation of test plans and cases - Collaborating effectively within delivery teams and stakeholders - Gaining thorough business and application domain knowledge The salary range for this position is: $91,000 - $321,500. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines #LI-Hybrid