Job Results
Financial Services
Posted 3 weeks
Managed Service Analyst Sr. Lead (Service Delivery Manager)
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the role: The Managed Services Senior Lead Analyst (Service Delivery Manager) position within the Securities Processing Client Experience team manages the operational and service components of the relationship for a set of strategically important clients. This includes building strong relationships with client contacts and working collaboratively with internal stakeholders to ensure governance over our operational (BAU) service, conducting service value reviews and driving improvements to service and client relationships. The role serves as a senior point of escalation during service disruptions, ensuring incidents are managed decisively, communicated clearly and resolved with minimal business impact. Please note: This role is a full time, hybrid position with onsite hours on Tues, Wed and Thursday in the FIS Jacksonville office during core market hours of 8 am to 5 pm EST. Current and future sponsorship are not available for this position About the team: The Securities Processing Client Experience (CX) team sits at the center of how we support banks, broker‑dealers, and financial institutions in running their post‑trade operations with confidence. Our team partners closely with clients to ensure the stability, accuracy, and efficiency of end‑to‑end securities processing across trade capture, settlement, corporate actions, and regulatory events. We act as trusted advisors—combining deep operational expertise with a strong understanding of our technology—to proactively solve problems, manage risk, and continuously improve the client experience. We are a collaborative, client‑first organization focused on accountability, transparency, and delivering outcomes that help our clients operate and scale in an increasingly complex market environment. What you will be doing: In this role, you will be responsible for: Managing the service delivery component of the client relationship and facilitating meetings with key internal business areas to address and resolve key issues impacting the client Act as the primary escalation point for daily activities with an oversight into operational activities on a day-to-day basis Conduct regular Service Reviews with client(s) focused on the operational performance, SLA attainment, operational issues and/or ongoing client service improvement plans (SIP’s) Implement service improvements and identify opportunities to improve operational BAU service. Utilizes different inputs, such as metrics, performance trends & customer feedback to collate client SIPs and works with internal stakeholders to monitor and track progress Work collaboratively with Major Incident Management during incident runtime, escalating where necessary and ensuring recovery is achieved within SLA. Managing executive-level and client communication to ensure there is enhanced engagement during incident recovery Support Problem Management during root cause analysis reviews, escalating where necessary. Review & tailor RCA reports for client view and distribute to client(s) Participate in change governance to review and identify any change conflicts or areas of concern for the client. Communicate the forward schedule of change for clients and seek technical expertise to avoid potential change conflicts. Support client service requests with oversight into the nature of the request, managing client expectations and liaise with internal support teams for fulfilment. Escalating where client satisfaction or SLAs are threatened. Provide on-call escalation support for clients What you bring: A bachelor’s degree (or equivalent work experience) in Finance/Economics/Accounting or MIS/IT/CIS or Engineering. Excellent communication, analytical and customer service skills. Dynamic and energetic personality with entrepreneurial spirit. Excellent interpersonal and organizational skills (team player). Ability to absorb new concepts quickly, think independently, and demonstrate keen problem-solving ability. Ability to convey/communicate complex concepts in a clear and understandable format. Proficiency in all Microsoft Office applications. Ability to multitask and prioritize workload with minimal supervision. Added Bonus if you have: Background in Capital Markets/back-office systems. Client Support background with experience working with users and troubleshooting issues. Strong technical skillset (e.g., working with complex programs, knowledge of development lifecycle, etc.) What we offer you: A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Senior Commercial Product Manager – AI
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS? About the role: We are seeking a senior, highly technical product leader to drive the architectural vision and AI strategy across our Commercial Lending solutions. This role sits at the intersection of product management, solution architecture, data platforms, and applied AI. This leader will act as a Product Architect—responsible not just for what we build, but how our solutions are designed, integrated, and evolved across platforms. The role will play a critical part in aligning two products which will help shape our AI data strategy and enable scalable innovation through Snowflake, internal platforms, and third-party partnerships. This is not a traditional backlog-focused PM role. Success in this position requires deep technical fluency, system-level thinking, and the ability to partner closely with engineering, architecture, data, and AI teams. What you’ll be doing: AI & Technical Product Architecture Define and evolve the end-to-end product architecture for AI-enabled capabilities across Commercial Lending and adjacent solutions Serve as the technical authority within Product for architecture decisions, configuration options, integration patterns, and platform extensibility. Translate complex architectural concepts into clear product direction for engineering, leadership, and go-to-market teams. Platform Alignment Drive a cohesive architectural strategy to bring lending solutions together, balancing reuse, configurability, performance, and regional flexibility. Deeply understand and influence how workflows, data models, and configuration frameworks operate across the two products. Partner with engineering and architecture leaders to reduce fragmentation while preserving customer-specific and region-specific needs. AI Data Strategy & Snowflake Enablement Define how AI data is sourced, governed, stored, and shared across products and platforms. Partner closely with data architecture teams to ensure Snowflake enables: Cross-solution analytics and AI use cases, secure & compliant data access, and scalability for future AI and agentic use cases Ensure AI capabilities are designed with explainability, security, and regulatory considerations in mind. AI Enablement & Third-Party Partnerships Shape the product strategy for buy/build/partner decisions related to AI capabilities, aligned with internal AI initiatives and leadership direction. Evaluate and integrate third-party AI technologies where appropriate, ensuring architectural and data alignment. Act as a key product partner to internal AI, platform, and innovation teams. Cross‑Functional Technical Leadership Operate as a connective tissue across Product, Engineering, Architecture, Data, Presales, and GTM. Support customer-facing teams with deep technical context for architecture, AI capabilities, and future direction. Influence long-term platform and investment decisions through clear articulation of architectural trade-offs and opportunities. What you bring: 8–12+ years of experience in product management, technical product leadership, or solution architecture, preferably in enterprise or financial services software. Strong understanding of: Modern software architecture (cloud-native, microservices, APIs, event-driven systems) Data platforms and analytics architectures (e.g., Snowflake or similar) AI/ML concepts as applied to enterprise software (not model building, but applied architecture and data strategy) Proven experience working deeply with engineering and architecture teams, with the ability to challenge and influence design decisions. Comfort operating in highly complex, regulated environments. Experience with commercial lending, credit, or financial services platforms. Background in platform product management or architecture-heavy product roles. Experience designing products that leverage AI across multiple solutions, including partnerships with third-party vendors. Ability to communicate complex technical topics clearly to executive and non-technical audiences. What we offer you: At FIS, we hire the best. In return, you receive exceptional benefits including: Opportunities to innovate in fintech Tools for personal and professional growth Inclusive and diverse work environment Resources to invest in your community Competitive salary and benefits #LI-MA13 FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $125,850.00 - $213,950.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Commercial Product Manager I, FIS University Program
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Associate Development Program (Full Time Hire) Job Description Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in inclusivity and belonging, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS? Join the 2026 FIS University Program! As a full-time employee in the FIS University Program, you will have the opportunity to participate in team projects, community service activities, professional development seminars, and work with a team that is invested in your growth, development, and success, including bi-annual performance connects with your manager. This two-year full-time program has start dates in January, March, June, and September with a dedicated “Learning Week” where you will: Learn how to work within a corporate environment Learn about the exciting world of Fintech and the role FIS plays Hear from FIS leadership about their journey and participate in senior leader networking opportunities Build a network of your peers from across the organization This position is for a June 2026 start. About the Role FIS Wealth is seeking a Product Analyst, Digital to support our Investor and Advisor platforms and broader digital initiatives across wealth management. This role is ideal for a highly organized, execution oriented professional ideally with experience in financial services, strong project management skills, and a client centric mindset grounded in digital and mobile experiences. You will work closely with Product Management, Technology, Operations, and strategic fintech partners to translate client and business needs into high quality digital solutions that support advisors, investors, and operations across web and mobile channels. What You Will Be Doing Partner with product teams to support digital product strategy and execution for wealth management platforms, including InvestCloud‑based solutions Gather, document, and translate business and client needs into clear requirements, user stories, and acceptance criteria for agile development teams Collaborate directly with scrum teams to support delivery, validate solutions, and ensure alignment with intended business and client outcomes Capture and incorporate Voice of the Customer insights from advisors and clients through feedback, interviews, and usage analysis Support digital journey design across web and mobile platforms, ensuring usability, consistency, and high‑quality user experiences Work closely with UX, design, and development teams to validate digital deliverables against requirements and real‑world use cases Provide advanced product and platform support for complex digital inquiries in partnership with Client Service teams Coordinate cross‑functional meetings, track milestones and risks, and support roadmap planning, KPI tracking, and leadership reporting What You Bring Bachelor’s degree in a related field. Strong interest in data, analytics, AI, and human resources. Experience or academic exposure to SQL, Python, and/or Power BI. Fluent in English; Strong written and verbal communication skills, with the ability to explain insights clearly Ability to work with complex datasets and implement consistent, well‑structured analytical logic Curiosity, adaptability, and a strong desire to learn in a fast‑paced environment Ability to work independently and collaboratively within a team Bonus If You Have Experience supporting wealth management digital platforms, advisor tools, investor portals, or mobile applications. Demonstrated experience incorporating Voice of the Customer (VoC) into product requirements and prioritization. Exposure to digital design and UX concepts, including responsive and mobile first experiences. Experience working with third party fintech platforms or ecosystem integrations. What We Offer You Competitive salary and excellent benefits The chance to work on some of the most challenging, relevant issues in financial services & technology A broad range of professional education and personal development possibilities – FIS is your final career step! Time to support charities and give back to your community A work environment built on collaboration, flexibility, and respect Student Loan Repayment Program: FIS will PAY OFF participants’ undergraduate loan balance over 10 years of service! Eligibility starts after one year of tenure in the program. The benefit applied to undergraduate student loans for US-based degrees and must be in the employee’s name. *Current and future sponsorship are not available for this position* #FISUJUNE2026 Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Intern, Financial Analyst, Summer FIS University Program 2026
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Associate Development Program (Internship) Education Desired : High School Diploma Travel Percentage : 0% Job Description Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS? Join the 2026 FIS University Finance Summer Internship Program! As a 2026 FIS University Finance Program Summer Intern, you will have the opportunity to participate in team projects, social events, professional development seminars and work alongside team mentors. This is a full-time (40hrs/week) paid internship that will begin on June 1, 2026 and conclude on August 7, 2026. About the team: The FIS Finance team drives key strategic decisions by providing historical & forward-looking analysis to executive leadership and a range of business partners. We identify & communicate key market & business drivers, as well as macro/micro economic trends. We partner with all areas of the business in a collaborative working environment to enable FIS to make smarter, faster and more informed business decisions. What you will be doing: Join a key area of the Finance department, supporting day-to-day deliverables and analysis Developing, interpreting, and implementing financial concepts for financial planning Gather, analyze, prepare, and summarize recommendations for financial plans, acquisition activity, trended future requirements and operating forecasts Prepare and present an end of program presentation for executives across the Finance organization Leverage interactions with leadership to enhance professionalism and leadership skills Performing technical analysis with FIS’ financial systems to determine present and future financial performance What you bring: Pursuing bachelor’s degree in relevant field of study Rising Senior (graduating December 2026 through May 2027) Self-motivated and willingness to learn Excellent communication and interpersonal skills Proficiency in Microsoft Office Suite What we offer you Competitive, full-time paid summer internship Opportunity to participate in projects that directly impact business value The chance to work on some of the most challenging, relevant issues in financial services & technology A work environment built on collaboration, flexibility, and respect Time to support charities and give back to your community *Current and future sponsorship are not available for this position* #FISUInternship2026 Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Sr. Principal, Associate GC, US Employment Law
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Law Job Description Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team: The FIS Legal team is comprised of approximately 200 attorneys and paraprofessionals worldwide who enjoy being an advisor to and partner with our businesses to help the company achieve its goals. We work collaboratively with each other and with our business colleagues to solve problems in an effective and pragmatic manner. We view our role as one of supporting our business leaders in a variety of legal matters, and we strive to assist our businesses in meeting their objectives with sound, reasonable and well-considered legal counsel. What you will be doing: As the Sr. Principal Assistant General Counsel US Employment Law, you will report to the head of Global Employment Law and Chief Ethics Officer and lead a team providing legal counsel and business partnership to senior HR and business leaders for federal, state and local Employment law matters in the United States. You will be a member of the Global Employment Law & Ethics Leadership Team at FIS and work cross-functionally with the other members of the FIS global employment law and ethics team. This position is based in Jacksonville, FL. Your responsibilities will include: You will provide strategic employment legal advice and counsel on FIS people matters and initiatives in the US, including but not limited to ensuring FIS compliance with US, state and local legal and regulatory requirements, employment practices, people policies, mergers and acquisitions, training, compensation and benefits matters, leave issues, reductions in force, investigations, disputes, administrative charges, litigation and dispute resolution. Key areas include but are not limited to: discrimination, sexual harassment, wage and hour, non-retaliation and whistleblowers; managing legally privileged sensitive and confidential employee investigations; providing legal advice and counsel on reduction in force initiatives and defensible selection processes as well as compliance with federal and state requirements relating to employment terminations; defending federal and state agency charges; defense of FIS in employment litigation; managing effective dispute resolution processes and strategies resulting in separation agreements/severance agreements; pay equity and benefits plans/ERISA compliance. You will lead a team of legal professionals to proactively identify and assess opportunities and risks to ensure FIS employment practices, policies, processes and standards comply with applicable US (federal, state and local) employment laws and regulations. In collaboration with global employment law and ethics leaders, you will provide strategic business partnership and counsel to influence business initiatives and issues with people impact. You will provide legal leadership for the effective and efficient management of complex US employment matters, including providing support to the FIS HR organization to develop and enhance people policies and processes for issues such as performance management, recruitment and hiring, restrictive covenants, dispute resolution and reductions in force. You will coordinate with and supervise external legal counsel engaged to represent FIS in employment disputes and advise FIS on US employment and benefits laws and regulations. You will oversee preparation of key legal documents used for US employment processes, practices and programs, as well as confidential and sensitive agreements. As part of your leadership responsibilities, you will support the selection, development and performance of team members to ensure a positive working environment and culture of effectiveness and high performance. What you bring: You are currently licensed to practice law in at least one US state. You have strong skills, knowledge and a minimum of 10 years’ experience counseling on US and 50-state employment law and regulatory issues, either in private practice or in-house. You possess excellent strategic thinking, influencing and business partnering skills. You have excellent verbal and written communication skills to audiences in in the US at various levels in the organization, including executive, management and individual contributors. You have excellent problem-solving and time management skills. You have prior experiencing managing others. You have strong leadership skills and work effectively across teams and matrices. You must be able to travel as needed. What we offer you: Attractive benefits including private medical cover, dental cover, and travel insurance A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities A modern, international work environment and a dedicated and motivated team A broad range of professional education and personal development possibilities – FIS is your final career step! Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Managed Service Analyst Sr Lead (Product Support)
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the role: The Managed Services Senior Lead Analyst (Product Support) position within the Securities Processing Client Experience team provides frontline technical support for the FIS Securities Processing Manager application, diagnosing issues, executing troubleshooting steps, and driving timely, high-quality client interactions. Senior Lead Analysts maintain strong ticket hygiene, communicate clearly with clients, and collaborate with Product Support Managers, Developers, and Operations teams to resolve incidents efficiently. They are the first line of defense in service stability—ensuring accurate categorization, thorough documentation, and proactive identification of recurring issues or product defects. Through disciplined execution, they help achieve SLA targets, strengthen client trust, and contribute to continuous improvement across the Client Support organization. Please note: This role is a full time, hybrid position with onsite hours on Tues, Wed and Thursday in the FIS Jacksonville office during core market hours of 8 am to 5 pm EST. Current and future sponsorship are not available for this position About the team: The Securities Processing Client Experience (CX) team sits at the center of how we support banks, broker‑dealers, and financial institutions in running their post‑trade operations with confidence. Our team partners closely with clients to ensure the stability, accuracy, and efficiency of end‑to‑end securities processing across trade capture, settlement, corporate actions, and regulatory events. We act as trusted advisors—combining deep operational expertise with a strong understanding of our technology—to proactively solve problems, manage risk, and continuously improve the client experience. We are a collaborative, client‑first organization focused on accountability, transparency, and delivering outcomes that help our clients operate and scale in an increasingly complex market environment. What you will be doing: In this role, you will be responsible for: Operational Leadership & Queue Management Manage assigned ticket queue—prioritize by severity, age, and business impact. Perform initial investigation, log review, replication steps, and troubleshooting. Mobilize cross‑functional expertise across Development and Operations teams to resolve issues decisively and maintain service stability. Ensure accurate categorization, severity assignment, and documentation. Escalate to Support Managers/Development when deeper expertise is required. Maintain zero stale tickets; contribute to SLA attainment through prompt action. Client Communication & Escalation Management Provide timely, professional client updates aligned to cadence expectations. Communicate findings, next steps, and expectations clearly and confidently. Participate in critical incident calls when required. Support CX leadership by supplying accurate technical context on escalations. Deliver high-quality interactions that improve client satisfaction score outcomes. Governance, Reporting & Process Compliance Maintain ticket hygiene: complete notes, proper tagging, accurate timelines. Enable delivery of Client Support OKRs through consistent process adherence, precise reporting, and complete, accurate ticket documentation. Provide inputs for root cause analysis, incident timelines, and governance reporting. Follow Incident, Problem, and Change Management processes consistently. Support monthly operational reporting via accurate, timely data entry. Team Support, Knowledge Development & Continuous Improvement Create and maintain Knowledge Base articles for recurring issues. Provide trend insights to Support Managers on defects/usability gaps. Participate in release readiness (validation, training, UAT). Collaborate with peers for cross-training and complex troubleshooting. Identify opportunities to automate or improve support workflows. What you bring: A Bachelor’s degree (or equivalent work experience) in Finance/Economics/Accounting or MIS/IT/CIS or Engineering. Strong Interest in Capital Markets / Securities Processing workflows and software development. Excellent communication, analytical and customer service skills. Dynamic and energetic personality with entrepreneurial spirit. Excellent interpersonal and organizational skills (team player). Ability to absorb new concepts quickly, think independently, and demonstrate keen problem-solving ability. Ability to convey/communicate complex concepts in a clear and understandable format. Proficiency in all Microsoft Office applications. Ability to multitask and prioritize workload with minimal supervision. Added Bonus if you have: Background in Capital Markets/back-office systems. Client Support background with experience working with users and troubleshooting issues. Strong technical skillset (e.g., working with complex programs, knowledge of development lifecycle, etc.) What we offer you: A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Manager, Client Success (CSM)
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS? About the role: The Manager, Client Success is responsible for directly managing a book of strategic or portfolio accounts while leading and developing a team of Client Success Managers. This role is responsible for driving client value, retention and growth by leading a team of client success managers while also directly managing a portfolio of key accounts. The Manager blends strategic leadership with hands-on execution ensuring best practices are modeled, client relationships are strengthened and business outcomes are consistently delivered and is accountable for client outcomes, team performance, and execution of client success strategy at a portfolio or segment level. About the team: The Manager, Client Success is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to use their product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities. What you will be doing: Client Ownership Manage a defined portfolio of high‑value or complex clients as the primary Client Success Manager Drive adoption, measurable value realization, retention, and expansion within owned accounts Serve as an escalation point for critical client risks and relationship challenges Build trusted relationships with senior client stakeholders and act as a strategic advisor Develop and execute joint success plans with milestones and KPIs aligned to client business outcomes Team Leadership Lead, coach, mentor, and performance‑manage a team of Client Success Managers Set clear expectations, objectives, and success plans aligned to Client Success strategy Conduct regular one‑to‑ones, deal reviews, and client health deep dives Build team capability across onboarding, adoption, risk management, renewals, and expansion motions Model best‑in‑class client engagement while empowering team members to lead Cross‑Functional Collaboration Partner closely with Sales on renewals, upsell, and expansion opportunities Collaborate with Product, Support, and Professional Services to resolve systemic client issues Act as a critical link between clients and internal teams, translating client needs into actionable insights Advocate for the voice of the customer to inform product and go‑to‑market strategies Execution & Operational Excellence Translate Client Success strategy into day‑to‑day execution Monitor portfolio health, retention, NPS, and adoption metrics Proactively analyze client health and usage data to identify risk and drive corrective action plans Ensure consistent use of CRM tools, playbooks, and engagement standards Operate effectively in ambiguity; test, learn, and iterate to improve outcomes Required Qualifications: Bachelor’s degree or equivalent experience required, MBA or another advanced degree preferred 8-12+ years of experience in customer success, account management or related roles Relevant previous experience in financial technology services Knowledge of financial technology industry and products, including market trends, challenges, and opportunities Proven experience managing enterprise or strategic client relationships Prior people-management experience or strong player/ coach readiness Strong commercial acumen Data-driven mindset with experience using CRM and client health metrics Excellent stakeholder management and executive-level communication skills What we offer you: A career at FIS is more than just a job. It’s the chance to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Analyst II , Product Technical Support
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the role: As a Technical Support Representative, you’ll provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Please note: this is a full-time position with a required hybrid schedule in our posted location. What you will be doing: Communicate and validate business/user requirements for processes, policies and information systems. Translate business needs/end-user requirements into functional specifications that describe what the system, process or product/service must do to fulfill the end-user/business requirements. Work with clients and operations teams to elicit high-level requirements and capture business needs. Clearly articulates and document business requirements and translate it into functional specifications. Work with Project Managers, Architects, Developers and other team members to design solutions. Assesses risks of various solutions and prioritize competing business demands. Coordinate project delivery by participating in design reviews and walk-throughs to communicate designs and validate proposed solutions. Participates in Functionality Testing, Integration Testing and User Acceptance Testing, document test cases and results. What you will need: A subject matter expertise to support development and testing of project deliverables and validation of quality assurance. Ability to provide analytic support by coordinating data extraction from various databases and data interpretation. Ability to follow change with management process regarding change deployment. What we offer you: At FIS, you can learn, grow and make an impact in your career. Our benefits include: Flexible and creative work environment Diverse and collaborative atmosphere Professional and personal development resources Opportunities to volunteer and support charities Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Managed Service Analyst Sr. Lead (Service Delivery Manager)
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the role: The Managed Services Senior Lead Analyst (Service Delivery Manager) position within the Securities Processing Client Experience team manages the operational and service components of the relationship for a set of strategically important clients. This includes building strong relationships with client contacts and working collaboratively with internal stakeholders to ensure governance over our operational (BAU) service, conducting service value reviews and driving improvements to service and client relationships. The role serves as a senior point of escalation during service disruptions, ensuring incidents are managed decisively, communicated clearly and resolved with minimal business impact. Please note: This role is a full time, hybrid position with onsite hours on Tues, Wed and Thursday in the FIS Jacksonville office during core market hours of 8 am to 5 pm EST. Current and future sponsorship are not available for this position About the team: The Securities Processing Client Experience (CX) team sits at the center of how we support banks, broker‑dealers, and financial institutions in running their post‑trade operations with confidence. Our team partners closely with clients to ensure the stability, accuracy, and efficiency of end‑to‑end securities processing across trade capture, settlement, corporate actions, and regulatory events. We act as trusted advisors—combining deep operational expertise with a strong understanding of our technology—to proactively solve problems, manage risk, and continuously improve the client experience. We are a collaborative, client‑first organization focused on accountability, transparency, and delivering outcomes that help our clients operate and scale in an increasingly complex market environment. What you will be doing: In this role, you will be responsible for: Managing the service delivery component of the client relationship and facilitating meetings with key internal business areas to address and resolve key issues impacting the client Act as the primary escalation point for daily activities with an oversight into operational activities on a day-to-day basis Conduct regular Service Reviews with client(s) focused on the operational performance, SLA attainment, operational issues and/or ongoing client service improvement plans (SIP’s) Implement service improvements and identify opportunities to improve operational BAU service. Utilizes different inputs, such as metrics, performance trends & customer feedback to collate client SIPs and works with internal stakeholders to monitor and track progress Work collaboratively with Major Incident Management during incident runtime, escalating where necessary and ensuring recovery is achieved within SLA. Managing executive-level and client communication to ensure there is enhanced engagement during incident recovery Support Problem Management during root cause analysis reviews, escalating where necessary. Review & tailor RCA reports for client view and distribute to client(s) Participate in change governance to review and identify any change conflicts or areas of concern for the client. Communicate the forward schedule of change for clients and seek technical expertise to avoid potential change conflicts. Support client service requests with oversight into the nature of the request, managing client expectations and liaise with internal support teams for fulfilment. Escalating where client satisfaction or SLAs are threatened. Provide on-call escalation support for clients What you bring: A bachelor’s degree (or equivalent work experience) in Finance/Economics/Accounting or MIS/IT/CIS or Engineering. Excellent communication, analytical and customer service skills. Dynamic and energetic personality with entrepreneurial spirit. Excellent interpersonal and organizational skills (team player). Ability to absorb new concepts quickly, think independently, and demonstrate keen problem-solving ability. Ability to convey/communicate complex concepts in a clear and understandable format. Proficiency in all Microsoft Office applications. Ability to multitask and prioritize workload with minimal supervision. Added Bonus if you have: Background in Capital Markets/back-office systems. Client Support background with experience working with users and troubleshooting issues. Strong technical skillset (e.g., working with complex programs, knowledge of development lifecycle, etc.) What we offer you: A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 3 weeks
Corporate Counsel II
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description Are you interested in being a part of a collaborative, energetic, and business-oriented legal team? As an attorney at FIS, you will have the opportunity to work on some of the most challenging and relevant issues in financial services and information technology. Our talented people empower us, and we believe in being part of a team that is pragmatic, collegial and enthusiastic about representing a thriving Fortune 500 company in a dynamic corporate industry. About the team: The FIS Legal team is comprised of approximately 200 attorneys and paraprofessionals worldwide who enjoy being an advisor to and partner with our businesses to help the company achieve its goals. The Global Privacy & Data Protection Team forms part of the Legal Department. The team has a global reach and is responsible for all aspects of Privacy & Data Protection across FIS’ entities. We work collaboratively with each other and with our business colleagues to solve problems in an effective and pragmatic manner. We view our role as one of supporting our business leaders in a variety of legal matters, and we strive to assist our businesses in meeting their objectives with sound, reasonable and well-considered legal counsel. Our team provides advice and support to various stakeholders and senior management across the business, and the team consists of experienced legal, privacy, and data protection professionals. Being supportive, smart, collaborative, inclusive, creative, open, adaptable, compliant, ethical, and passionate are the core values of the team and our culture. What you will be doing: As experienced Privacy, Cybersecurity, & Data Protection Counsel for FIS, you will be responsible for providing advice on global privacy and data protection laws in all global jurisdictions. You will be a part of a team whose task it is to verify our businesses are in compliance with privacy and data protection regulations. You will be a partner to the business, leading initiatives, providing consultative advice, and acting as a point of escalation for privacy and data protection matters. Key responsibilities include: Support the implementation of FIS’ privacy and data protection compliance program Provide legal advice on various privacy and data protection issues, including compliance with the GDPR and global privacy, cybersecurity, and data protection laws Assist business units with understanding the Technical and Organizational Measures (TOMs) and Supplemental Measures Implement and update privacy related procedures, best practices, and guidelines Implement the Binding Corporate Rules Monitor changes in global Privacy & Data Protection laws and work with FIS business leaders to address these developments Educate and train FIS personnel by development and use of training materials on privacy, cybersecurity, and data protection and contribute to increasing privacy and data protection awareness among FIS personnel Assist the Chief Privacy Officer & Data Protection Officer in monitoring compliance with applicable laws and FIS’ policies Assist the Chief Privacy Officer & Data Protection Officer in the event of regulatory audits, complaints and investigations Manage personal data breaches together with the global privacy incident response team and ensure timely and correct handling of data subject requests together with the relevant team Manage personal data breaches together with the global privacy incident response team, analysing and advising on breach notification obligations to regulators and data subjects Provide advice on Records of Processing, Data Protection Impact Assessments and Transfer Impact Assessments Support FIS’ deal attorneys to draft and negotiate privacy related agreements Closely collaborate and align about privacy and data protection compliance or related issues with the members of the Privacy and Data Protection Office and other relevant (group) functions Provide legal advice to the privacy, cybersecurity, and data protection teams at FIS Requirements for this position: You must have a minimum of 8-10+ years in the practice of law in a high-quality law firm or in-house environment, and be a seasoned, experienced legal professional with a full understanding of privacy and data protection legal issues. You must have strong analytical and advisory skills, including the ability to review and evaluate multi-faceted issues and counsel business colleagues on complex legal questions relating to various business matters, such as product development and compliance. You must possess the ability to use creative problem-solving skills to resolve issues in a pragmatic and sound manner. You must have strong communication skills, including the ability to communicate effectively, both orally and in writing, with senior management, outside legal counsel, and internal and external clients. This includes strong writing skills and the ability to draft contracts, dispute resolution documentation and other legal communications. You must have strong negotiation and deal-making skills, including the ability to balance the company’s goals and the client’s needs, as well as the ability to deal with multiple parties with competing interests. You must possess the ability to establish and maintain effective working relationships with customers, colleagues and opposing counsel, and be able to work collaboratively with other team members, both within the Legal Dept and in other groups. You must also be able to mentor others in their professional legal development. You must have the ability to manage multiple projects simultaneously, including the lead role in a wide variety of matters with both legal and non-legal professionals. You must be comfortable with technology and the use of technology tools in performing your daily work responsibilities. You have graduated from a Law school (mandatory) Juris Doctorate required Added bonus if you have: Experience or expertise in the payments services or data processing industry, or in working closely with financial institutions on their technology matters. Any of the following qualifications: CIPP/ E, CIPT, CIPM, CIPP/A and/or CIPP/US Binding Corporate Rules experience What we offer you: A multifaceted and challenging legal career with a high degree of responsibility A broad spectrum of legal experiences with a thriving Fortune 500 corporation in an innovative, ever-changing industry A modern work environment, and a collaborative and dedicated group of colleagues who look forward to working together as a team to accomplish our goals A competitive salary and a range of benefits designed to support your wellbeing The chance to work on some of the most challenging, relevant legal issues in financial services and information technology FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $72,030 - $122,450 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass