Job Results
Technology Services
Posted 4 weeks
Business Analyst
Brightway Insurance - Jacksonville, FL 32256
Scope The Business Analyst will be a key contributor to our organization, working closely with the Executive Leadership team to drive operational improvements, digital transformations, and leverage data science for organizational growth. This role requires strong analytical and quantitative skills, proficiency in financial modeling, and exceptional communication abilities to collaborate effectively with internal teams, private equity sponsors, and external stakeholders. Continue your career at Brightway Insurance while not only focusing on mathematics but incorporating the numbers into real world applications. Job Responsibilities Work closely with Executive Leadership Team to implement operational improvements, digital transformations, and leverage data science capabilities for growth. Develop financial models to evaluate investment opportunities and support decision-making processes. This includes scenario analysis, return projections, and valuation assessments. Aggregates and performs statistical analysis on business data based on requests from project teams or senior leadership. Integrates data from multiple data sources or functional areas, ensures data accuracy and integrity, and updates data as needed. Writes queries or reports to provide data for various analytical projects. Interprets data to identify business trends, conduct root cause analysis of business problems, or suggest areas for process improvement. Collaborate with cross-functional internal teams, PE sponsors, and external stakeholders to drive successful outcomes. Evaluate and create performance metrics dashboards to drive performance management across the organization and help Executive Leadership Team set organizational benchmarks Prepare board materials, quarterly reports, and presentations for Executive Leadership Team and external stakeholders. Skills, Licenses, Certifications Exceptional interpersonal and communication skills, capable of working effectively in a team and with senior executives. Self-starter with a high level of initiative, attention to detail, and the ability to manage multiple projects simultaneously. Strong organizational, written and verbal communication skills Education and Experience Bachelor's degree with experience in business, finance, mathematics, economics, and/or related field, with record of strong academic performance; Master's degree preferred. 2+ years’ experience with strong analytical and quantitative skills, with proficiency in leveraging large datasets to perform financial impact analysis About Brightway Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation’s largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development. We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets. Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. Our goal is to provide a work environment that is free from discrimination and harassment, where everyone has an equal opportunity to succeed and grow.
Posted 4 weeks
Senior Director, Workday & UKG Applications, IS Administration, Hybrid, Baptist Medical Center
Baptist Health System, Inc. - Jacksonville, FL 32207
About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Senior Director, Workday & UKG Applications, IS Administration, Hybrid, Baptist Medical Center Metro Square The Senior Director, Workday & UKG Applications provides strategic leadership, direction, and oversight for the organization's Workday, UKG, and related enterprise business systems. This role defines and executes enterprise application strategies that support Human Resources, Payroll, Workforce Management, Finance, Supply Chain, and other operational functions. The Senior Director partners closely with executive leadership, operational stakeholders, Human Resources, Finance, and Information Services teams to ensure technology solutions align with organizational goals, optimize business processes, and deliver measurable value across the enterprise. This leader oversees the planning, implementation, optimization, support, and governance of Workday, UKG, and related enterprise applications while ensuring services are delivered with the highest standards of quality, efficiency, security, compliance, and cost effectiveness. The role is responsible for establishing strategic roadmaps, driving digital transformation initiatives, developing policies and best practices, and promoting innovative solutions that enhance workforce effectiveness, operational performance, employee experience, and organizational outcomes. This role ensures team members and leaders maintain compliance with all applicable state, federal, and regulatory requirements, as well as organizational policies, procedures, and standards. The Senior Director leverages enterprise systems, workforce analytics, operational metrics, and business intelligence to drive continuous improvement, support strategic decision-making, and advance organizational objectives. The Senior Director, Workday & UKG Applications will be responsible for: Define and execute the enterprise strategy, roadmap, governance, and optimization efforts for Workday, UKG, and related business systems. Lead cross-functional initiatives that improve workforce management, HR operations, payroll, finance, supply chain, employee experience, and operational effectiveness through technology. Develop, monitor, and communicate key performance indicators, operational metrics, and strategic goals to drive accountability, continuous improvement, and organizational success. Provide leadership, coaching, and professional development for managers, analysts, and technical teams while building a high-performing and engaged workforce. Utilize enterprise applications, workforce data, analytics, and business intelligence tools to support strategic planning, resource management, and executive decision-making. Manage departmental budgets, vendor relationships, resource allocation, compliance requirements, and enterprise technology investments while partnering with executive leadership on long-term organizational priorities. Experience: Minimum 10 years of related experience Extensive leadership experience supporting Workday, UKG, HRIS, ERP, workforce management, or enterprise business systems. Proven experience developing enterprise application strategies, technology roadmaps, governance models, and digital transformation initiatives. Strong understanding of Human Resources, Payroll, Workforce Management, Finance, Supply Chain, and related business operations. Experience leading large teams, managing complex projects, and driving cross-functional organizational change initiatives. Strong business acumen, financial management, vendor management, and operational leadership skills. Exceptional communication, stakeholder management, strategic planning, and executive leadership abilities. Education and Certifications: Bachelor's Degree required. Master's Degree preferred. Workday, UKG, PMP, SHRM, or related certifications preferred. Primary Location: Metro Square
Posted 4 weeks
BEHAVIORAL SPECIALIST – 67012938
State of Florida - Gainesville, FL 32609
Requisition No: 880895 Agency: Agency for Persons with Disabilities Working Title: BEHAVIORAL SPECIALIST - 67012938 Pay Plan: Career Service Position Number: 67012938 Salary: $1,730.40 - $1,903.44 Biweekly Posting Closing Date: 08/14/2026 Total Compensation Estimator Tool AGENCY FOR PERSONS WITH DISABILITIES POSITION: Behavioral Specialist POSITION’S LOCATION: Tacachale – Gainesville, FL POSITION NUMBER: Multiple Vacancies OPEN COMPETITIVE OPPORTUNITY CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months. This posting may close prior to closing date. Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: Health insurance (over 90% employer paid) $25,000 life insurance policy (100% employer paid) Dental, vision and supplemental insurances available at state rates State of Florida retirement package Generous vacation and sick leave 10 paid holidays a year Career advancement opportunities Tuition waiver for state college/university courses Training opportunities The Agency for Persons with Disabilities (APD) works in partnership with local communities to support people with developmental disabilities in living, learning, and working in their communities. APD provides critical services and support for customers with developmental disabilities to reach their full potential. The Agency serves people with spina bifida, autism, Down syndrome, children ages 3-5 at high risk of developmental disabilities, cerebral palsy, Prader-Willi syndrome, Phelan-McDermid syndrome, and intellectual disabilities. There is no charge or co-payment for services provided through the Agency. www.apdcares.org Join APD’s TACACHALE and be part of the team that MAKES A DIFFERENCE – NOT JUST A LIVING, impacting the lives of developmentally disabled adults! SALARY RANGE $44,990.40 – $49,489.44 Annually $1,730.40 – $1,903.44 Biweekly The hiring salary may exceed the maximum posted salary. SPECIFIC DUTIES AND RESPONSIBILITIES Evaluates and assesses residents utilizing functional behavior assessment tools, record review, direct observation, behavioral data analysis and consultation with other interdisciplinary members. Develops behavior support plans that incorporate the required ABA elements, including results of functional behavior assessment and specific strategies to teach replacement behaviors. Makes daily rounds on homes of assigned caseload, to visit residents, gather feedback from direct care staff and collect ABC data sheets. Graphs data for analysis and write narrative notes for summarization in various reports. Provides in-service training to direct care staff and monitors for appropriate implementation of behavior supports. Provides adequate follow-up of residents both directly and via consultation with other disciplines and direct care staff. Attends interdisciplinary team meetings to discuss resident progress including Individual Support Plan meetings, and Interdisciplinary Team meetings. Attend placement/transition meetings related to resident admissions and discharge. Develop reports and graph data to present during Psychiatric Clinic reviews. Coordinates regulatory mandated attendance of guardians and community representatives to attend Human Rights Advocacy Committee meetings. Performs role of committee chairperson, to include the development and presentation of written reports that summarize prescribed restrictive or intrusive techniques to manage inappropriate behavior and the use of prescribed medications to manage behavior. Participates in Tacachale’s Local Review Committee presenting and completing peer reviews for behavior support plans with restrictive components. Attends Behavior Specialist professional meetings, facility management meetings, and other meetings as required. Provides direct observation across settings, modeling, and providing consultation for assigned residents, working to facilitate behavioral stability and improved quality of life. Remains current with research literature in the behavior analysis field and other areas that may benefit individuals receiving services. Other related duties as assigned. POSITION REQUIREMENTS A valid Florida Driver’s License. Corrective Lenses Restricted license are acceptable provided the driver wears the corrective lenses while operating a state vehicle. A bachelor’s degree in a human services field, (including, but not limited to sociology, special education, rehabilitation counseling, and psychology) Must have at least one (1) year of experience working directly with persons with intellectual disabilities or other developmental disabilities; and is one of the following professionals listed in the State Operations Manual W161 through W 180. Must maintain certification in Advanced Prevention and Safety Strategies (PASS) and Cardiopulmonary Resuscitation (CPR) This position may be required to perform essential services before, during, and after an emergency per APD OP 2-0035. This position is critical to the safety and supervision of residents and may require the incumbent to work beyond their normal work schedule to maintain minimum coverage levels in the facility. KNOWLEDGE, SKILLS, AND ABILITIES: Knowledge of: the methods of instructing and providing care to others Ability to: lift up to 40 pounds understand and apply the methods and practices used in medical, psychiatric, nursing or childcare or in working with developmentally disabled person carry out instructions for implementing prescribed treatment plans including behavior modification activities communicate effectively verbally and in writing ADDITIONAL INFORMATION PROFILE COMPLETION Applicants must complete all fields in the Candidate Profile, including their work history with the month and year. Responses to Qualifying Questions must be verifiable in the Candidate Profile, and “see resume” will not be considered an acceptable response. Resumes and other documentation can be attached to provide additional information, but this will not replace the required completed Candidate Profile. All applicants should complete the online application process. If assistance is needed to apply for this position, please call the people first service center at 1-877-562-7287. Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application. RETIREE NOTICE If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement. DIRECT DEPOSIT PROGRAM As a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program. Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program. BACKGROUND SCREENING REQUIREMENT It is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer. No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency. Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies. Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting. APD only hires U.S. citizens, and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-verify). E-verify is a program that electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9). SPECIAL REQUIREMENTS You may be required to provide your Social Security Number to conduct required verifications. Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS) unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. DRUG FREE WORKPLACE THE STATE OF FLORIDA IS A DRUG-FREE WORKPLACE. ALL EMPLOYEES ARE SUBJECT TO REASONABLE SUSPICION DRUG TESTING IN ACCORDANCE WITH SECTION 112.0455, F.S., DRUG-FREE WORKPLACE ACT. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available. All documentation is due by the close of the vacancy announcement. Location: GAINESVILLE, FL, US, 32609 #job-location.job-location-inline { display: inline; } Nearest Major Market: Gainesville
Posted 4 weeks
Analyst, Finance, Firehouse Subs, US&C
Firehouse Subs - Jacksonville, FL 32246
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. Job Summary: Reporting to the Sr. Manager, Finance, FHS, US&C, the Analyst, Finance, FHS, US&C will play a key role in supporting the financial management of various initiatives within Firehouse Subs. This includes assisting with expense management, financial administration for capital expenditure (Capex) projects, and participating in the month-end closing and reporting processes. The ideal candidate will be a hands-on, collaborative team player with strong interpersonal and communication skills. They must possess a solid understanding of finance and accounting principles and be able to effectively convey financial information to a variety of audiences. Roles & Responsibilities: Financial Reporting: Perform variance analysis, comparing actual results to budgets, forecasts, and prior-year figures for internal reporting purposes. Assist in managing the P&L by preparing monthly, quarterly, annual, and long-term budgets and forecasts. Project Financial Support: Assist in tracking and managing budgets for Capex and operational projects. Prepare financial analysis to support project decisions and contract negotiations. Financial Analysis: Provide ad hoc financial support, including modeling and analysis, for various projects and initiatives, delivering actionable insights. Analyze financial trends and key performance indicators to identify risks, opportunities, and performance drivers across the business. Skills & Qualifications: 1+ year of experience in finance, accounting, or a related analytical role. Proficiency with modern financial software and applications, such as Microsoft Office Suite and ERP systems. Comfort working with AI tool and the ability to create AI-enhanced workflows. Strong organizational skills, with the ability to deliver high quality work within tight deadlines. Excellent interpersonal and communication skills, with the ability to collaborate effectively across teams. Proactive, growth-oriented mindset with a high degree of ownership, curiosity, and initiative. #firehouse Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support. Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
Posted 4 weeks
Care Management Social Worker
AdventHealth Palm Coast - Palm Coast, FL 32164
Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family: Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance Paid Time Off from Day One 403-B Retirement Plan 4 Weeks 100% Paid Parental Leave Career Development Whole Person Well-being Resources Mental Health Resources and Support Pet Benefits Schedule: Part time Shift: Day (United States of America) Address: 60 MEMORIAL MEDICAL PKWY City: PALM COAST State: Florida Postal Code: 32164 Job Description: Provides grief counseling, disease adjustment support, crisis intervention, goals of care planning support, and de-escalation services for patients as appropriate. Assesses patients’ and families’ wholistically for discharge planning needs in the inpatient, observation and/or emergency departments, including prior functioning, support systems, financial, and psychosocial in a timely fashion to avoid delays in discharge planning. Reviews the medical record, including medications, history and physical, labs, and progress notes and incorporates the clinical, social, and financial factors into the transition of care plan. Develops discharge plans with appropriate contingency plans throughout the hospital stay to ensure timely care coordination and progression of care, making arrangements for post-acute care services and facilities as well as community care for social needs. Leverages technology and follows standard work and best practices to communicate with post-acute care services and facilities to ensure patient care information is communicated for continuity of care, medical records are complete, and discharge reconciliation is accurate. Actively participates in multi-disciplinary rounds to review changes in patient status, progression and level of care, and discharge plans for all assigned patients to identify resources necessary at discharge and ensure a timely transition, escalating care delays to leadership as appropriate. •Communicates with and educates patients and families regarding emotional, social, and financial impacts of illness and mobilizes family/community resources to meet identified needs while advocating for patient and family empowerment in making health care decisions and accessing needed services. Organizes and facilitates patient and family care conferences with the multidisciplinary team. •Documents discharge planning evaluation, ongoing assessment, discharge plans, MDRs, barriers to progression of care, avoidable days, and patient and family needs according to standard work. •Provides patient and family advocacy, and support patient’s choice and patient rights during hospitalization. Communicates with Payors patient’s needs for authorization for post-acute care as needed. Assesses readmitted patients for the patient’s and family’s perceived reasons for the readmission. Other duties as assigned. Knowledge, Skills, and Abilities: Excellent interpersonal communication and negotiation skills [Required Critical thinking and problem-solving skills [Required] Psychosocial assessment skills [Required] Customer service skills [Required] Ability to work and communicate with people of all social, economic, and cultural backgrounds; be flexible, open-minded and adaptable to change [Required] Effective organizational skills [Required] Computer proficiency with Outlook e-mail and electronic medical records [Required] Flexible in a complex and changing healthcare environment [Required] Understanding of pre-acute and post-acute venues of care and post-acute community resources [Required] Maintains a current working knowledge of services available in the local community, particularly services available to patients with limited or non-existent payment resources [Required] Strong interview, assessment, and organizational skills [Required] Leadership skills [Required] Data analysis skills [Required] Current working knowledge of discharge planning, utilization management, care management, performance improvement and managed care reimbursement [Preferred] Knowledge of state and federal guidelines pertinent to Care Management [Preferred] Ability to identify appropriate community resources and to work collaboratively with patients, families, multidisciplinary team and community agencies to achieve desired patient outcomes [Preferred] Knowledge of state and federal guidelines pertinent to care management [Preferred] Education: Master's [Required] Work Experience: 2+ care management experience [Preferred] 2+ social work [Required] Additional Information: Additional Licensure or certification requirements may apply depending on the specific unit or state in which this position is located. Please consult the relevant credential grid for detailed information regarding these requirements Licenses and Certifications: • Accredited Case Manager (ACM) [Preferred] • Certified Case Manager (CCM) [Preferred] Physical Requirements: (Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/msy4mja2 Pay Range: $23.71 - $44.09 Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/ This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Posted 4 weeks
Client Support Specialist – Mortgage
Intercontinental Exchange - Jacksonville, FL 32246
Overview: Work Hours are 11:00 am to 7:00 pm EST Job Purpose ICE Mortgage Technology is the leading cloud-based platform provider for the mortgage finance industry. ICE Mortgage technology solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality and efficiency. The Industry Client Support Specialist acts as an Initial and Closing Document specialist relevant to the use and application of ICE Mortgage products and services. The Industry Client Support Specialist delivers complete resolutions, in a timely manner, and consistently, to address clients’ questions and concerns with the user interface, documents, and tools available in the ICE Mortgage Technology product. Responsibilities Leverage mortgage industry experience to assist clients in the use of their ICE Mortgage Technology software solutions. Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned. Maintain Department Standards. Drive SLA attainment. Strive for first-call resolution, balancing completeness of resolution and quality of service. Maintain case backlog. Recognize and respond accordingly to systemic customer-impacting problems. Participate in product/enhancement closed loop process by accurately identifying defects, enhancements, and communication status updates to the client. Understand and follow company and departmental guidelines and policies for customer interaction. Manage continuous inbound customer enquires via multiple channels; prioritize and escalate based on recognized business impact; self-managed case backlog to acceptable levels. Effectively use knowledge base, along with all resources available to drive resolution. Thoroughly and accurately document details of all client interactions in CRM system. Knowledge and Experience 3+ years of recent mortgage processing, funding, document drawing, shipping or post-closing. Experience using desktop loan origination software applications. Proven effectiveness in a role that requires multi-tasking and strong customer soft-skills. Demonstrated ability to confidently deliver solutions and resolve issues. Team-oriented, demonstrates a professional cooperative attitude. Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed. Experience using Microsoft Word, Excel and PowerPoint. Exhibit high regard for teamwork and collaboration. Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly. Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener. Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback. Analytical; proactive; creative problem solver. Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers. Act with integrity; demonstrate adaptability; execute consistently against job responsibilities. #LI-SF1 -: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Posted 4 weeks
IT Organizational Change Manager
Deloitte - Jacksonville, FL 32202
As an Organizational Change Management (OCM) Manager in the Deloitte Technology-US (DT-US) Office of the CIO (OCIO) Organizational Change Management team, you will play a significant role in leading change management for technology implementation programs. Specifically, you will support our DT-US executive teams on organizational change management activities for strategic technology programs/projects. As part of this team, you will participate in the design and implementation of change management strategies, plans, and activities. The DT-US Organizational Change Management team is part of the Office of CIO (OCIO) and reports to the US OCIO Leader. The OCIO leads the development and implementation for technology strategy at Deloitte and drives the strategic initiatives to build market leading technology capabilities. DT-US powers IT for Deloitte's 180K+ professionals while supporting business priorities and transformational initiatives in areas such as AI, Cloud, and Cyber. Recruiting for this role ends on October 31, 2026 Work you'll do: The OCM Manager will support the design, implementation, and execution of change strategies and efforts to engage, inspire, and motivate people to embrace the significant technology and behavioral changes that are associated with large transformation programs. We are looking for someone with strong change management and communication abilities who excels in creatively managing change within complex organizations. As part of your responsibilities, you will be asked to provide change management support to maximize employee adoption and minimize resistance. The OCM Manager will devise new methods and procedures such as developing plans, creating content, engaging Business and/or Enterprise Solutions stakeholders, overseeing change activities (e.g., stakeholder analysis and change impact analysis) and executing on respective plans. The OCM Manager will advise and provide recommendations to stakeholders on change management matters and monitors readiness and adoption. The OCM team collaborations closely with DT-US Project Management and Communications teams. Responsibilities include: Perform quantitative and qualitative assessments such as stakeholder analysis and change impact assessments for key stakeholder groups to drive development of data-driven change strategies Support the development and implementation of fit-for-purpose change management strategies and plans to accelerate ROI of initiatives; collaborate across programs and technical teams to remain integrated with broader program plans Develop and manage execution of leadership alignment plans to drive buy-in with changes Work closely with subject matter experts and leadership to develop and drive consistent key program messaging and content for strategic programs Plan, develop, and work with leadership to deliver communications and creative engagement activities, driving understanding about key changes Measure effectiveness of change interventions and evolve plans as needed to best drive adoption Regularly report on change activity status to program leadership; work with leadership to escalate and resolve risks and issues Keeping informed on industry trends / leading best practices around organizational change management and proactively incorporating those leading practices into our evolving methodologies, tools, templates, processes, and organizational thinking for continuous improvements Required Qualifications: Professional with 6+ years of relevant experience in change management related to strategic transformations Bachelor's Degree in business, change management, organization effectiveness, communications, and/or equivalent relevant professional experience 1+ year(s) of people management experience, either directly supervising individual(s) or a team Limited immigration sponsorship may be available Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve; this role is predominantly remote with the option to work from home or a nearby Deloitte office Preferred Qualifications: MBA or equivalent graduate degree preferred Specific change management experience related to large technology transformation programs or application deployments Prior experience in Consulting and/or Technology; top-tier consulting firm preferred Experienced in communications with exceptional writing and editing skills Ability to generate and execute creative ideas related to making communications engaging and distinctive Prior experience in or working for Executive Leaders and their respective offices/leadership teams Comfort with ambiguity and the ability to logically structure issues and recommend resolutions Detail-oriented with ability to plan, prioritize, and make decisions on multiple time-sensitive projects Strong executive presence and the ability to work with and influence senior leaders Strategic thinker with the ability to make connections across workstreams and matrixed organizations Demonstrated project management skills with demonstrated experience successfully managing a cross-functional or cross-departmental team on a complex project Ability to work well under pressure and effectively and professionally navigate tough situations Demonstrated ability to work independently and collaboratively with a team, but also be a self-starter Demonstrated commitment to integrity and confidentiality Excellent proficiency in MS PowerPoint, Word and MS Excel. Proficiency in other tools such as survey tools, MS Teams, and/or video creating software desired Internal Eligibility Experienced internal Managers: potential to consider Senior Consultants Demonstrated excellent leadership skills throughout their career within Deloitte US The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102,000 to $188,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.. EA_ExpHire #LH-1 EA_ITS_ExpHire
Posted 4 weeks
Client Support Specialist – Mortgage
Intercontinental Exchange - Jacksonville, FL 32246
Overview: Work Hours are 11:00 am to 7:00 pm EST Job Purpose ICE Mortgage Technology is the leading cloud-based platform provider for the mortgage finance industry. ICE Mortgage technology solutions enable lenders to originate more loans, reduce origination costs, and reduce the time to close, all while ensuring the highest levels of compliance, quality and efficiency. The Industry Client Support Specialist acts as an Initial and Closing Document specialist relevant to the use and application of ICE Mortgage products and services. The Industry Client Support Specialist delivers complete resolutions, in a timely manner, and consistently, to address clients’ questions and concerns with the user interface, documents, and tools available in the ICE Mortgage Technology product. Responsibilities Leverage mortgage industry experience to assist clients in the use of their ICE Mortgage Technology software solutions. Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned. Maintain Department Standards. Drive SLA attainment. Strive for first-call resolution, balancing completeness of resolution and quality of service. Maintain case backlog. Recognize and respond accordingly to systemic customer-impacting problems. Participate in product/enhancement closed loop process by accurately identifying defects, enhancements, and communication status updates to the client. Understand and follow company and departmental guidelines and policies for customer interaction. Manage continuous inbound customer enquires via multiple channels; prioritize and escalate based on recognized business impact; self-managed case backlog to acceptable levels. Effectively use knowledge base, along with all resources available to drive resolution. Thoroughly and accurately document details of all client interactions in CRM system. Knowledge and Experience 3+ years of recent mortgage processing, funding, document drawing, shipping or post-closing. Experience using desktop loan origination software applications. Proven effectiveness in a role that requires multi-tasking and strong customer soft-skills. Demonstrated ability to confidently deliver solutions and resolve issues. Team-oriented, demonstrates a professional cooperative attitude. Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed. Experience using Microsoft Word, Excel and PowerPoint. Exhibit high regard for teamwork and collaboration. Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly. Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener. Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback. Analytical; proactive; creative problem solver. Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers. Act with integrity; demonstrate adaptability; execute consistently against job responsibilities. #LI-SF1 -: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
Posted 4 weeks
Global Operate Technology Advanced AI Leader – Director
Deloitte - Jacksonville, FL 32202
Global Operate Technology Advanced AI Leader - DirectorReference Code 5419 Country: Canada; United Kingdom; United States US Locations: USA - Cincinnati; USA - Cleveland; USA - Hermitage; USA - Indianapolis; USA - Jacksonville; USA - Kansas City; USA - Nashville; USA - St. Louis; USA - Tampa; USA - Tempe Non-US Locations: CAN - Toronto; CAN - Halifax; CAN - Kitchener; CAN - Ottawa; GBR - Belfast; GBR - Birmingham; GBR - Bristol; GBR - Cambridge; GBR - Cardiff; GBR - Glasgow; GBR - Leeds; GBR - Manchester; GBR - Milton Keynes; GBR - Newcastle; GBR - Reading; GBR - St. Albans Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization. Work you'll do Key responsibilities may include: Drive and enable the delivery of cloud computing, automation, artificial intelligence, Agentic AI and Generative AI capabilities in existing and new assets used by the Deloitte Operate business worldwide to reduce costs and deliver business value. Evaluate new technology solutions proposed by MF businesses to assess technology value and advise leadership on implementation, automation and global usability. Work closely with Sales and Economics workstreams to directly support select large client deals where AI will play a key role in delivery. This will include using AI to evaluate RFP/RFIs from clients and match automations with assets and solutions to deliver client value. Drive architecture models that adhere to Deloitte policies related to privacy, residency and data sovereignty by ensuring solutions that deliver capabilities to localize data around the globe, recognizing emerging capabilities in Generative AI. Enable the scale of large country solutions (including ServiceNow and propriety solutions) across the Deloitte network, factoring in local requirements with implementation planning. Directly engage and collaborate with member firm business teams, leaders and client facing teams to communicate, demonstrate and outline automation functionality (AI, GenAI, others) of Global Operate assets and solutions and how they can be used to add value and reduce costs. Maintain a detailed understanding of the Global Operate features, benefits and usage delivered across multiple assets. Act as deep subject matter expert on AI, automation and the capabilities of each asset and how they are serving our clients and each Deloitte business unit. Partner with Global Operate teams and target geographies to ensure appropriate knowledge sharing related to automation, artificial intelligence, and Generative AI; identify & mitigate roadblocks to adoption. Consult with cross-functional teams in the development, validation, and delivery of materials to support the successful adoption of asset solutions for various audience types (business teams, technical teams and member firm leadership), representing the functional solution of each asset. Create and maintain clear business use cases for each asset and track and share existing use cases with Deloitte clients around the world. Create promotional materials as necessary to drive deep usage by leveraging the full vision of each asset. Participate in relevant forums worldwide to showcase asset functionality 15-25% travel (including international) expected The team The Global Operate Team is comprised of professionals with various areas of focus that collectively provide mission critical services to support Global Operate's overall success. Whether focused on sales excellence, delivery transformation, quality and risk management, contracts management, finance and operations, capability build, communications and change management, knowledge management, marketing and market intelligence, or other activities, these professionals ensure that our Firm operates efficiently, and our people can effectively serve clients every day. Qualifications 14+ years' experience in professional/client services capacity, emphasizing development/management skills in the following areas: technology solutioning, automation, Agentic & Generative AI, Artificial Intelligence, Cloud Computing and large scale enterprise solution global delivery vendors/alliances. Experience with enterprise application implementations in a global setting, with a strong focus on automation to reduce costs and deliver client value. Understands Deloitte existing ambition on delivery of Operate services, how clients benefit and evolving solutions/tools with emerging trends in IT. Advanced understanding of tools such as MS Word, PowerPoint, Excel, O365, SharePoint, Articulate, BrainShark, Adobe Captivate, HTML, Articulate, MS Teams, Zoom, ServiceNow, ITSM, OperateEdge & automation tooling. Experience in delivery of client service projects; team player with a “customer focused” mentality; ability to operate under minimal supervision in a matrix environment Ability to understand the value of IT solutions within the context of Deloitte's business (both US and global) Excellent verbal and written communication skills and ability to work with diverse cultures in a virtual environment; excellent presentation and facilitation skills Ability to lead both people and project work, and to interact with varying levels of management Strong analytical skills and an ability to operate in a fast-paced environment with evolving and competing requirements and priorities across multiple countries and time zones Excellent problem-solving skills & excellent teaming skills Limited immigration sponsorship may be available in some locations. Our culture At Deloitte Global people are valued and respected for who they are - with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career.
Posted 4 weeks
College Intern, Office of Information Technology
St. Johns River Water Management District - Palatka, FL 32177
College Intern, Office of Information Technology Job Summary This is a paid internship opportunity designed to provide hands-on experience supporting the Customer Service Team and assisting with Help Desk service requests. The Customer Service Team is responsible for providing technical support to end users, including desktop and laptop computers, software installations, network printers, audio-visual equipment, meeting support, and mobile devices. As a Customer Service Intern, you will gain practical experience in an office environment while assisting with a variety of technology support activities, including: Answering and responding to Help Desk calls and inquiries Troubleshooting software and hardware issues Testing and evaluating new equipment Creating and updating standard operating procedure (SOP) documentation Recording and tracking work activities in various systems This position may also involve physical tasks such as moving computer equipment, tracing cables, crawling under desks, and occasionally climbing ladders to assist with audio-visual equipment setup and support. The typical dress code is business casual. Business attire may occasionally be required when participating in public meetings or special events. This internship is not eligible to work remotely. This internship offers an excellent opportunity for individuals interested in gaining real-world experience in information technology, customer support, and technical troubleshooting within a professional environment. Minimum Qualifications: The applicant must be a student currently enrolled in an Information Technology degree-seeking program and either attending classes or participating in a work experience program sanctioned by the individual school and at least a junior level studying in a related field. All students must maintain a 2.5 GPA or higher. Additional Details: Internship will run for 16 weeks. The work is 20 hours per week. Availability and schedule will be discussed when contacted for an interview. Intern will produce report/presentation to highlight accomplishments. Working Environment: Mostly an office environment, sitting at a desk and operating a personal computer. Salary: $15.00/hour Work Location: Palatka, FL (4049 Reid Street, Palatka FL) Your application will receive careful consideration, and if selected for an interview, you will be contacted to schedule an appointment. St. Johns River Water Management District participates in E-Verify. E-Verify is an internet-based system that allows businesses to determine the eligibility of their employees to work in the United States. Equal Employment Opportunity/Drug-Free and Tobacco-Free Workplace Closing Date: August 13, 2026