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Technology Services
Posted 6 days
SOC Manager
Fidelity National Financial - Jacksonville, FL
FNF ® is the leading provider of title insurance and settlement services to the real estate and mortgage industries. FNF ®'s various mortgage and real estate services companies provide services that complement our title insurance business. From a full-service qualified intermediary, home warranties, UCC insurance, relocation services, and notary services, we provide essential services to fulfill the needs of a changing real estate industry. FNF ® believes the power of technology can elevate the real estate transaction. From investments in title and escrow software to industry-leading real estate partner solutions, we take our commitment to provide real estate professionals and consumers with a truly reimagined, transparent, connected, and trusted real estate experience to heart. POSITION OVERVIEW The Security Operations Center (SOC) Manager is responsible for leading and maturing a 24x7 enterprise SOC supporting a global Fortune 500 organization. This role oversees a geographically dispersed team of security analysts responsible for threat detection & response. The SOC Manager provides strategic and operational leadership, ensuring rapid detection and response to cyber threats while continuously improving people, process, and technology. This role partners closely with other teams in the information security organization as well as with IT, risk management, legal, privacy, and business leaders to protect the organization from evolving cyber risks. LOCATION Role is based in Jacksonville, Florida, with interaction across global teams and time zones Participation in major incident response activities outside standard business hours may be required Rarely, travel may be required to support team engagement or leadership meetings DUTIES & RESPONSIBILITIES Leadership & Team Management Lead, mentor, and develop a geographically distributed SOC team, including analysts across multiple shifts and regions Drive a culture of accountability, continuous improvement, and operational excellence Define roles, skill sets, training paths, and career development plans for SOC staff Manage staffing models to support 24x7 operations, including managing on‑call rotations Security Operations Oversee daily SOC operations, including monitoring, triage, investigation, containment, and remediation of security incidents Ensure consistent execution of response playbooks and standard operating procedures Coordinate cross‑functional response efforts with DFIR, IT, legal, privacy, HR, and communications teams Threat Detection & Monitoring Ensure effective use and continuous improvement of security tooling such as SIEM, XDR, NDR, and threat intelligence platforms Drive enhancements to detection use cases, alert fidelity, and automation Evaluate emerging threats and attacker techniques and translate intelligence into actionable detection strategies Metrics, Reporting & Governance Define and track SOC KPIs and metrics (e.g., MTTD, MTTR, alert quality, coverage) Provide clear, concise reporting to executive leadership on SOC performance, risk posture, and incident trends Ensure SOC operations align with internal policies, regulatory requirements, and industry frameworks (e.g., NIST) Strategy & Continuous Improvement Develop and execute a multi‑year SOC maturity roadmap aligned to business and risk priorities Identify opportunities for process optimization, automation, and technology improvements Participate in vendor evaluation, tool selection, and budget planning related to SOC capabilities Support audits, tabletop exercises, and purple team activities MINIMUM REQUIREMENTS Bachelor’s degree in Information Security, Computer Science, or a related field, or equivalent practical experience 8+ years of experience in cybersecurity operations, incident response, or threat detection 3+ years of experience managing security teams or leading SOC operations Hands‑on experience with enterprise security tools (SIEM, EDR/XDR, and threat intelligence platforms) Strong understanding of attacker tactics, techniques, and procedures (TTPs) Proven ability to lead teams in high‑pressure, time‑sensitive environments Excellent communication skills with the ability to brief technical and non‑technical stakeholders PREFERRED EXPERIENCE Experience operating a SOC in a large, complex, or regulated enterprise environment Relevant certifications such as CISSP, CISM, GCED, GCIH, or equivalent Familiarity with cloud security operations (AWS, Azure, GCP) Experience managing globally distributed or follow‑the‑sun SOC models Prior experience supporting executive‑level incident communications COMPENSATION & BENEFITS FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan. EQUAL OPPORTUNITY POLICY FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
Posted 6 days
Chief Information Security Officer
Safariland - Jacksonville, FL
TOGETHER, WE SAVE LIVES SUMMARY The Chief Information Security Officer oversees planning and implementation of the organization’s data security programs. This includes strategy development, risk assessments and mitigation efforts and associated processes, and compliance with relevant laws and regulations. The CISO reports into the CFO as part of the team’s senior leadership team. The role serves as the technical subject matter expert and authoritative voice for all cybersecurity and data protection initiatives across the organization. The CISO will drive a resilience-first approach, emphasizing prevention, rapid detection/response, and business-aligned recovery. Key Responsibilities 1. Information Security Strategy and Policy Development • Develop and implement a comprehensive information security strategy aligned with business goals • Create, maintain, and enforce security policies, standards, and procedures 2. Risk Management and Compliance • Conduct enterprise-wide risk assessments and prioritize security initiatives based on risk exposure. • Ensure compliance with applicable laws, regulations, and industry standards (e.g., GDPR, HIPAA, PCI DSS) 3. Security Architecture and Operations • Oversee the design and implementation of secure IT architecture and network infrastructure • Monitor threat intelligence and respond to emerging cybersecurity threats • Manage security operations, including incident detection, response, and recovery • Implement Zero Trust principles across network and remote access 4. Leadership and Team Management • Lead and mentor security teams, including security analysts, engineers, and incident responders • Collaborate with other executives and departments to foster a security-aware culture • Lead incident response and disaster recovery planning to ensure minimal business disruption 5. Incident Response and Disaster Recovery • Establish and oversee incident response plans for potential cyber attacks or data breaches • Coordinate disaster recovery and business continuity planning related to information security 6. Budgeting and Resource Planning • Manage budgets for security initiatives and justify investments in technology and personnel • Evaluate new security technologies to enhance organizational security posture Skills and Qualifications • Extensive experience in information security, risk management, and IT governance • Experience with network segmentation, resilient backup strategies, and security culture transformation • Knowledge of cybersecurity frameworks and standards (e.g., NIST, ISO 27001) • Strong leadership, communication, and strategic planning skills • Ability to balance security priorities with business objectives Why work at Safariland? At Safariland our colleagues are some of the best and brightest in the industry and we are seeking new team members who exhibit the diverse competencies that will drive The Safariland Group to even greater success while maintaining our culture of being a great place to work. We believe innovation drives winning performance and we constantly challenge ourselves to be the very best in every aspect of our business. We cultivate a work culture driven by our 4 core values; integrity, curiosity, excellence and empowerment and we want associates to be involved in their work and communities so they can achieve their highest level of wellbeing. That is why Safariland offers a comprehensive suite of benefits to promote health and financial security for eligible employees and their families. Eligible employees are offered: • Medical, dental & vision insurance • 401(k) with company match • Employer paid life insurance and AD&D • Employer paid disability • Wellness program • Adoption assistance • Tuition assistance • Employee assistance program • Work life balance • Paid time off (PTO), sick leave and paid holidays throughout the calendar year (consistent with relevant state law and company policies) The Safariland Group believes in the benefits of a diverse workforce and is committed to equal opportunity and affirmative actions. We pride ourselves on hiring and developing the best people, without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law. For those applicants with disabilities, if you require reasonable accommodation in searching for a job opening or submitting an application, please contact us by calling 888-469-6455. All employment decisions are solely based on the applicant's qualifications as they relate to the requirements of the position.
Posted 6 days
Intermediate Systems Administrator
Chenega Corporation - Saint Marys, GA 31558
Overview: Intermediate Systems Administrator Kings Bay, GA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level! Astraeus Operations (AO) is an SBA-certified 8(a) Small Disadvantaged Business (SBD) subsidiary of the Chenega Corporation, an Alaska Native Corporation (ANC). We are a small business with large business capabilities due to our shared-services Program Management Office (PMO) structure. Through our ISO 9001:2015 certification, we can accomplish the full range of contract services including financial, human capital, recruiting, procurement, security, and technical resources to achieve contract mission requirements. As a result, our ‘small business – big capability’ dynamic benefits our clients through consistent communications and straight-lined workflows, ensuring our accountability to our clients for successful mission fulfillment. In plain terms, our clients gain a team that’s on the same page to achieve and support the client’s mission. We vigorously respond to clients’ requests without additional costs, delays, or inefficiencies that are often experienced with larger, more cumbersome organizations. AO is eligible for sole source, direct awards up to $100M for DOD and up to $25M for other federal agencies, without J&A. Astraeus is the easy button for a client wishing to take advantage of the rapid, agile, and flexible sole source procurement option. Combined with the shared PMO services, Astraeus offers highly competitive labor rates to fulfill day-to-day contract operations. The Intermediate Systems Administrator provides comprehensive support for the administration, maintenance, and optimization of classified and unclassified systems supporting SWFLANT and SWSNET operations. This position is responsible for ensuring system availability, security compliance, and reliable performance in alignment with DoD, DON, and SSP directives. Responsibilities: Administer, configure, and maintain servers, workstations, and associated networked systems to ensure operational readiness. Implement system updates, patches, and security hardening in accordance with DoD STIGs, IAVMs, and Navy cybersecurity requirements. Monitor system performance, availability, and capacity, taking corrective actions as necessary to maintain service levels. Perform system backups, restoration, and continuity of operations planning to safeguard mission-critical data. Maintain baseline system configurations and documentation to ensure compliance with RMF/IA controls. Create and manage user accounts, groups, and access permissions in accordance with security directives. Coordinate with Information Assurance personnel to remediate vulnerabilities and ensure compliance with cybersecurity requirements. Support the installation and configuration of new hardware, software, and peripheral components. Troubleshoot and resolve Tier II/III technical issues escalated from the Help Desk. Participate in Configuration Control Board (CCB) meetings and implement approved system changes. Assist in planning and implementing system upgrades, migrations, and modernization initiatives to support evolving mission requirements. Other duties as assigned. Qualifications: Bachelor’s degree in information systems or a related technology field OR High school diploma or GED and 4+ years of additional relevant experience may substitute for a degree. 4+ years of system administration-related work experience. Must meet DoD Cyber Workforce (CWF) requirements: At a minimum level of IAT II, Per DoD 8570.01-M Work Role: DCWF Code 451, Proficiency Level: Intermediate, per DoD Directive 8140.01 and SECNAV M-5239.2. Must maintain required computing environment/operating system certifications (e.g., Cisco, Microsoft, VMware) Top Secret clearance Successfully pass background and drug screening Knowledge, Skills, and Abilities: Strong understanding of Microsoft Windows Server 2019, Active Directory, Group Policy, and enterprise system administration. Familiarity with virtualization technologies (e.g., VMware vSphere/ESXi) and storage area networks (SANs). Working knowledge of Linux-based systems administration (preferred). Experience with DoD system hardening standards, RMF compliance, and DISA STIGs. Skilled in troubleshooting complex systems, applications, and network issues. Ability to manage multiple tasks under time constraints in a mission-critical environment. Strong organizational, communication, and documentation skills. Ability to work independently or collaboratively as part of a team. Ability to travel if required How you’ll grow At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers. Benefits At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits. Learn more about what working at Chenega MIOS can mean for you. Chenega MIOS’s culture Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives. Corporate citizenship Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Chenega’s impact on the world. Chenega MIOS News- https://chenegamios.com/news/ Tips from your Talent Acquisition Team We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links: Chenega MIOS web site - www.chenegamios.com Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm LinkedIn - https://www.linkedin.com/company/1472684/ Facebook - https://www.facebook.com/chenegamios/ #Astraeus Operations Teleworking Permitted?: false
Posted 6 days
Technology Product Management Lead Analyst – Vice President
Citi - Jacksonville, FL
Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview About Citi: Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together The Technology Product Management Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Responsibilities: Leads the working backwards documents for a platform product release Uses or commissions research, studies and focus groups to identify best-of-breed benchmarks for solving business problems Identifies innovations and leads “test and learn” experiments to create platform products that increase customer value Defines and measures the KPIs for a platform product Is able to make trade-off decisions on multiple platform products in a portfolio Develops business and platform requirements for either one platform component of a large platform product or a narrow product Leverages tools such as Ignite for reusability of APIs and platform services Determines release goals for a narrow platform product or a component of a large product Uses AI tools for requirements documentation and impact analysis Identifies best practices for continuous product development improvement Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 6-10 years of relevant experience in in a product line management, e-commerce, and/or strategic planning role within Deposits and Payments domain within Financial Industry Significant experience building complex business and/or transactional models. Experience using AI tools for requirements and solutioning Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams Education: Bachelor’s/University degree in Computer Applications, Master’s degree preferred - Job Family Group: Technology - Job Family: Technology Product Management - Time Type: Full time - Primary Location: Tampa Florida United States - Primary Location Full Time Salary Range: $125,600.00 - $188,400.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Posted 6 days
Customer Deployment Specialist
Deloitte - Jacksonville, FL 32202
Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce. Recruiting for this role ends on September 30, 2026 A Customer Deployment Specialist at Deloitte assists and supports activation activities with the client and works on technical deployment, security credibility, and clean handoffs. Work you'll do As a Customer Deployment Specialist on the Digital Foundry, Operate, & Innovation team, you will be responsible for: Build and maintain a trusted advisor relationship with customers focusing on adoption, measurable outcomes, and long-term satisfaction. Configure, troubleshoot, and support enterprise identity integrations, including SAML assertions, SCIM attribute mappings, and identity provider deployments. Partner with customer information technology, identity and access management, and security stakeholders to establish governance models, success plans, and implementation approaches. Drive customer adoption, value realization, use case prioritization, and measurement of implementation outcomes. Develop enablement materials, runbooks, and handoff documentation that support downstream adoption and expansion efforts. A successful candidate would possess these skills: Expectational customer facing presence Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to others The team Our Digital Foundry, Operate, & Innovation offering balances strategy, technology, creativity, and managed services to solve your biggest challenges. We design and deliver services to run digital businesses, manages innovation and assets, and commercialize IP to drive growth across all Customer offerings. Qualifications Required: Bachelor's degree 5+ years of experience in a customer-facing technical role, including customer success, technical account management, technical onboarding, technical support, solution architecture, or technical consulting Experience with artificial intelligence/large language model platform features, including Skills, Model Context Protocol (MCP), Plugins, or partner-led delivery models involving systems integrators or global systems integrators Hands on experience with AI capabilities for coding (e.g. Claude Code, Codex or Cursor) and deep understanding of the AI landscape Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Preferred: Experience leading multiple concurrent enterprise software deployments for Fortune 500 organizations Experience facilitating technical working sessions with security, identity and access management, and executive stakeholders Experience delivering implementations in regulated industries, including financial services, healthcare, life sciences, pharmaceuticals, or public sector Experience working for an enterprise software, software-as-a-service, or artificial intelligence/large language model provider with administrative or identity-provider integrations The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,400 - $207,800. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. #Customer_US #DFO_US
Posted 6 days
Life Sciences Experience Design Strategy Manager
Deloitte - Jacksonville, FL 32202
Position Summary The Experience Design Strategy Manager is a client-facing consulting leader who delivers experience design strategy engagements for Life Sciences clients. This role combines experience design strategy, digital product fluency, consulting execution, and Life Sciences commercial knowledge to help clients improve patient, provider, and business outcomes. The manager works across strategy and delivery to turn research, data, and business needs into actionable experience solutions. Recruiting for this role ends on August 31, 2026 Work you'll do This role is ideal for someone who is equally comfortable shaping experience vision and driving cross-functional execution through launch and adoption. You will work across strategy, design, product, and engineering to ensure concepts become real, measurable solutions, used by patients and/or providers in production. As a Manager, you will be responsible for: Leading engagements that define experience and product strategy for Life Sciences clients across patient services, user engagement, and commercial operations Partnering with client commercial, digital, and patient services leaders to define and deliver experience strategies and products that meet patient and provider needs and drive business outcomes. Translating business and user challenges into structured design strategies, insights, product visions, roadmaps, release priorities, and measurable outcomes Connecting experience strategy to digital product delivery by aligning design intent with epics, features, user stories, MVP definitions, and delivery plans that product and engineering teams can execute Partner closely with product, engineering, data, and business stakeholders to move from concept through build, launch, and iteration. Guide teams in prioritization, trade-off decisions, dependency management, and release planning to drive delivery with speed and clarity. Understand which AI-enabled tools and modern ways of working can accelerate research synthesis, concept development, and product planning and champion usage. Managing client relationships, facilitating working sessions, and overseeing scope, timelines, risks, and dependencies across design workstreams Supporting practice growth through proposals, solution shaping, workplans, and team coaching Champion and advocate for the role of design both with clients and while coaching and developing teams A successful candidate would possess these skills: Ability to stretch from framing ambiguous business problems through roadmap definition, build planning, launch through close collaboration with design, product and engineering leaders Agile product delivery practices to align user value, business value, and technical feasibility throughout execution. Experience overseeing roadmap creation, backlog shaping, prototyping, MVP scoping, and release planning. Strong executive storytelling and team leadership The Team An evolving customer and regulatory landscape, mounting pipeline of next-gen assets and portfolio pressures, and intensifying competition are presenting new organizational and operational hurdles for Life Sciences companies. These complex market dynamics are requiring new levels of rigor and insight in experience strategy, digital product design, and patient-centered solutions, both domestically and globally. We are looking for practitioners who will work alongside Life Sciences organizations, from biotechnology firms to global big pharma to medical device companies, to drive business value through end-to-end delivery of experience design strategies that connect human insight to commercial impact. Qualifications Required: 6+ years in experience design strategy, service design, or human-centered design in a commercial or digital environment 6+ years of experience working with Life Sciences commercial teams in patient services, customer engagement, or commercial operations 6+ years of experience in the US Life Sciences ecosystem, including patient journeys, healthcare provider engagement models, and commercial operating environments 6+ years of experience in digital product design and delivery, including product management, roadmapping, user story development, and agile delivery 6+ years of experience leading design-led innovation processes including but not limited to conducting or leading design research/user interviews, journey mapping, service blueprinting, and/or concepting 1+ years of experience using artificial intelligence tools in day-to-day workflow Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Preferred: Experience presenting recommendations and deliverables to executive stakeholders Experience managing engagements involving multiple stakeholder groups across design, commercial, digital, and product functions Experience using data, analytics, and artificial intelligence-enabled tools in consulting, strategy, or product delivery Experience working with product, engineering, and technology teams to translate design strategies into delivery plans Experience supporting proposals, solution shaping, or workplan development Experience coaching or developing cross-functional teams including practitioners with design, strategy, and/or product skillsets Life Sciences Experience Design Strategy Manager Position Summary Throughout the health ecosystem, you'll find courageous and inspiring people who are committed to driving transformation, advancing access to healthcare, and leading a well-being revolution. Where you find innovators committed to sustainable progress, you'll find Deloitte's Life Sciences & Health Care practice. Our leaders work side-by-side to orchestrate and deliver on the business of science and health. We bring trusted, flexible approaches that help foster innovation, harness new technologies, and formulate consumer-driven strategies to engineer a digitally enabled, equitable future of health. Recruiting for this role ends on August 31, 2026 Work you'll do The Experience Design Strategy Manager is a client-facing consulting leader who delivers experience design strategy engagements for Life Sciences clients. This role combines experience design strategy, digital product fluency, consulting execution, and Life Sciences commercial knowledge to help clients improve patient, customer, and business outcomes. The manager works across strategy and delivery to turn research, data, and business needs into actionable experience solutions. As a Manager, you will be responsible for: Leading experience design strategy workstreams across patient services, customer engagement, and commercial operations for Life Sciences clients Partnering with client commercial, digital, and patient services leaders to define and deliver human-centered experience strategies tied to business outcomes Translating business and user challenges into structured design strategies, insights, and deliverables grounded in research and data Connecting experience strategy to digital product delivery by aligning design intent with product roadmaps, user stories, development priorities, and implementation needs Managing client relationships, facilitating working sessions, and overseeing scope, timelines, risks, and dependencies across design workstreams Supporting practice growth through proposals, solution shaping, workplans, and team coaching Champion and advocate for the role of design both with clients and while coaching and developing teams A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to mentor and provide clear guidance to others The Team An evolving customer and regulatory landscape, mounting pipeline of next-gen assets and portfolio pressures, and intensifying competition are presenting new organizational and operational hurdles for Life Sciences companies. These complex market dynamics are requiring new levels of rigor and insight in experience strategy, digital product design, and patient-centered solutions, both domestically and globally. We are looking for practitioners who will work alongside Life Sciences organizations, from biotechnology firms to global big pharma to medical device companies, to drive business value through end-to-end delivery of experience design strategies that connect human insight to commercial impact. Qualifications Required: 6+ years of experience in experience design strategy, service design, or human-centered design in a commercial or digital environment 6+ years of experience working with Life Sciences commercial teams in patient services, customer engagement, or commercial operations 6+ years of experience in the US Life Sciences ecosystem, including patient journeys, healthcare provider engagement models, and commercial operating environments 6+ years of experience in digital product design and delivery, including product management, roadmapping, user story development, and agile delivery 6+ years of experience leading design-led innovation processes including but not limited to conducting or leading design research/user interviews, journey mapping, service blueprinting, and/or concepting 1+ years of experience using artificial intelligence tools in day-to-day workflow Ability to travel 30%, on average, based on the work you do and the clients and industries/sectors you serve. Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future. Preferred: Experience presenting recommendations and deliverables to executive stakeholders Experience managing engagements involving multiple stakeholder groups across design, commercial, digital, and product functions Experience using data, analytics, and artificial intelligence-enabled tools in consulting, strategy, or product delivery Experience working with product, engineering, and technology teams to translate design strategies into delivery plans Experience supporting proposals, solution shaping, or workplan development Experience coaching or developing cross-functional teams including practitioners with design, strategy, and/or product skillsets The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $163,400 - $322,100. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. This position is aligned with the Core Talent Model. To view the associated benefit package, please reference this document https://resources.deloitte.com/:b:/r/sites/dnet-tod-us/Shared Documents/Benefits/USBenefitsJourneyCDandETAM.pdf?csf=1&web=1&e=pKjS1C . #Customer_US #CSD_US
Posted 6 days
Business Transformation Analyst
Brightway Insurance - Jacksonville, FL 32256
About Brightway Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 40+ states and an impressive $1.3 billion in annual premiums, we rank among the nation’s largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development. We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets. - Position Summary : The Business Transformation Analyst drives policy servicing improvement, automation readiness, and technology optimization across the Engagement Center (EC). This role combines core business analysis skills with a transformation focus — mapping current-state processes, preparing workflows for AI-driven and agentic process automation (APA), and representing the EC in partnership with Engineering and Product to advance the department's service delivery. The ideal candidate is highly analytical and data-driven, using operational metrics to identify the processes and workflows with the greatest opportunity for improvement. They serve as a key liaison between the EC, internal technology partners, and third-party vendors, and continuously scan for new opportunities to apply AI and automation to reduce manual work and improve customer and employee experience. Key Responsibilities : Map current-state and future-state business processes and workflows to support transformation and automation initiatives. Identify, evaluate, and prepare processes for AI automation and agentic process automation (APA), continuously scanning for new opportunities to improve efficiency, accuracy, and scalability. Represent the Engagement Center in partnership with Engineering, Product, and technology teams to optimize and evolve the EC's policy administration. Serve as a liaison to third-party vendor partners, providing goals, guidance, and leadership to drive performance, integration, and issue resolution. Lead regular vendor performance and improvement sessions to track progress against goals and identify opportunities for enhanced service delivery. Use analytics and operational data to identify and prioritize the processes and workflows with the greatest opportunity for improvement. Gather, document, and validate business requirements tied to process, technology, and automation initiatives. Coordinate project activities, timelines, deliverables, and dependencies across cross-functional teams. Monitor progress on transformation initiatives and provide regular status updates to stakeholders and leadership. Identify risks, issues, and roadblocks, and partner with stakeholders to develop mitigation plans. Support testing efforts, including user acceptance testing (UAT), defect tracking, and validation of business and automation requirements. Facilitate root-cause analysis for complex workflow or system issues and drive cross-department solutions. Assist with change management, communication planning, training coordination, and implementation activities. Develop and maintain process maps, standard operating procedures, project documentation, and reporting tools. Qualifications : Required Bachelor's degree in Business, Operations, Information Systems, or related field, or equivalent experience. 3-5 years of experience in business analysis, process improvement, transformation, or a related role. Experience with process mapping and workflow documentation. Strong analytical and data skills, with the ability to use metrics to identify and prioritize improvement opportunities. Excellent communication and stakeholder management skills, including with technology and vendor partners. Strong organizational skills with the ability to manage multiple initiatives and priorities simultaneously. Proficiency with Microsoft Office Suite, particularly Excel, PowerPoint, and Teams. Preferred Experience working with Engineering, Product, or Technology teams. Familiarity with AI automation, agentic process automation (APA), or robotic process automation (RPA) tools and concepts. Experience managing or supporting third-party vendor relationships, including SLA oversight and performance governance. Familiarity with Agile methodologies and project management tools such as Jira, Azure DevOps, Monday.com, or similar platforms. Success in this Role Successful candidates will bridge the gap between business operations, technology, and vendor partners — using data and analytics to identify the highest-value processes to improve, and preparing those processes for AI and automation. They will demonstrate strong attention to detail, ownership, collaboration, and a continuous improvement mindset, while keeping customer and employee experience at the forefront. - Equal Employment Opportunity: Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law. We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. Our goal is to provide a work environment that is free from discrimination and harassment, where everyone has an equal opportunity to succeed and grow.
Posted 6 days
Card Group Sales Manager – Cobrand Card
Bank of America - Jacksonville, FL
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for driving business development and sales activities for the Credit Card business. Key responsibilities include directly or indirectly managing a sales team, developing and implementing sales goals for smaller, mid-sized accounts and/or portfolios, contributing to new product development and aiding in corporate development or portfolio acquisition activities as needed. Job expectations include developing and maintaining strong client relationships, and negotiating and closing sales to drive business with existing clients and prospects. This role leads the creation of integrated acquisition plans, manages new account forecasting and performance reporting, and identifies innovative opportunities to accelerate customer acquisition across digital, partner, direct, and emerging channels. Working closely with co-brand partners, Marketing, Analytics, Product, Risk, Finance, and Digital teams, this leader will translate business objectives into actionable acquisition programs that maximize account growth, optimize channel performance, and enhance partner value. The ideal candidate combines strategic thinking, analytical rigor, and a strong growth mindset to uncover new opportunities and challenge conventional approaches to customer acquisition. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Internal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy Responsibilities: Identifies and executes on business development opportunities to grow card sales program and portfolio, including proactive prospecting of potential clients Provides input into broader Business Development or Sales strategy to drive growth of card program portfolio Develops robust sales proposals to win new business, including timely follow through and engagement to grow relationships Negotiates sales terms and contracts for card program portfolio with prospects Establishes sales goals and drives to deliver on shared goals through direct or indirect management of a team Provides input into enhancement opportunities for Credit Card business Required Qualifications: 5+ years of experience in cobrand credit card or related industries. Demonstrated experience developing and executing customer acquisition strategies. Strong analytical and forecasting skills with experience translating data into business recommendations. Experience managing complex stakeholder relationships, including external partners. Proven ability to influence senior leaders and drive strategic initiatives across matrixed organizations. Exceptional written, verbal, and presentation communication skills. Desired Qualifications: Deep understanding of credit card acquisition economics, customer lifecycle management, and channel performance metrics. Experience with financial modeling, portfolio forecasting, and business case development. Demonstrated success launching innovative acquisition programs or entering new acquisition channels. Skills: Business Development Client Experience Branding Collaboration Product Management Written Communications Oral Communications Presentation Skills Process Management Relationship Building Strategic Thinking Attention to Detail Business Analytics Problem Solving Reporting Research Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40
Posted 6 days
Global Procurement Senior Analyst, Talent-Contingent Labor
Deloitte - Jacksonville, FL 32202
Global Procurement Senior Analyst, Talent-Contingent LaborReference Code 4418 Country: US Locations: USA - Cincinnati; USA - Cleveland; USA - Columbus; USA - Indianapolis; USA - Jacksonville; USA - Pittsburgh; USA - Rochester; USA - San Antonio; USA - St. Louis; USA - Tampa; USA - Tempe; USA - Tulsa Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization. Work you'll do The Talent Category - Contingent Labor Procurement Senior Staff member plays a critical role in executing and delivering strategic Contingent Labor-related initiatives. You will support the end-to-end acquisition of non-employee talent, ensuring high-quality services at competitive prices while maintaining compliance with internal policies and legal regulations. You will do this while acting as a critical bridge between Deloitte's contingent labor management programs and external suppliers. This position involves collaborating closely with internal customers to formulate and implementing essential strategies that align with broader business objectives. In this position, you'll ensure new value is delivered to the firm by optimizing sourcing strategies for total cost of ownership, long-term value creation, and operational efficiency. You will negotiate key deals with suppliers, address risks, and secure favorable outcomes. Success in this role depends on your ability to independently collaborate with major business stakeholders, ensuring procurement decisions align seamlessly with organizational goals, timelines, and performance expectations. You will be measured by your ability to deliver value, drive efficiency improvements, and enhance stakeholder satisfaction. If you're a results-oriented professional who excels in building partnerships, enhancing processes, and delivering impactful solutions across the value chain, we want to hear from you. Key Responsibilities: Trusted Advisor: Serve as a procurement advisor by consulting and advising internal customers on critical procurement initiatives. Establish strong, trust-based relationships with internal customers, serving as the primary procurement liaison to ensure alignment with business priorities. Strategic Collaboration: Collaborate closely with business stakeholders, aligning on sourcing/procurement project objectives, developing key deliverables, and implementing changes. Coordinate with internal departments to anticipate needs and specifications, ensuring procurement activities are synchronized with broader goals. Market Insight and Value Creation: Conduct and analyze market research to identify potential vendors and suppliers. Perform regular assessments and conduct internal and external analysis to identify new opportunities to add value. Create insights related to the client's strategic and financial objectives through structured data analyses. Strategy Development: Support the development of master category strategies and negotiation strategies to guide procurement initiatives. Collaborate with internal stakeholders to ensure strategies align with business objectives and deliver maximum value. Strategic Sourcing and Negotiation: Support strategic sourcing initiatives (RFI/RFP) and negotiate high-value contracts to optimize procurement outcomes. Perform in-depth spend analysis and trend evaluation, identifying consolidation opportunities to leverage enterprise-wide buying power. Performance Management: Establish, track, and report on procurement performance metrics, using data-driven insights to evaluate outcomes and identify areas for improvement. Identify opportunities to improve vendor efficiency and delivery outcomes. Supplier Management: Maintain and optimize the Approved Vendor List (AVL) for contingent workforce hiring. Support supplier relationships to ensure contract compliance and resolve issues effectively. Serve as a trusted advisor through persuasive communication, managing the presentation of final project deliverables. Process Optimization: Drive the identification and implementation of procurement best practices to deliver measurable value. The team Global CoRe provides seven fundamental services to Deloitte around the world: knowledge services, creative services, contact center, data management assessment services, data protection, procurement, and real estate. We develop new and innovative ways to improve how these services are delivered across the organization, leveraging our global scope and strength to serve our organization within and across borders. The Procurement Talent Category - Contingent Labor is responsible for delivering Contingent Labor category initiatives across North America. Qualifications At least 3 years of procurement experience with exposure to contingent labor, talent acquisition, and other talent-related categories. Bachelor's Degree (or equivalent). Experience in strategic sourcing execution and negotiation strategy development. Project management skills. Strong interpersonal skills to facilitate coordination between legal and business stakeholders for contract completion. Proficiency in agreement and contract templates. Experience working independently and in virtual environments. Familiarity with ServiceNow, Microsoft Teams/Office Suite, Fieldglass, and iCertis Our culture At Deloitte Global people are valued and respected for who they are - with opportunities to bring their unique perspectives, talents and passions to business challenges. Our global workspace creates room for individuality and collaboration. Ours is an inclusive, supportive, connected culture with a focus on development, flexibility, and well-being. This culture makes Deloitte Global one of the most rewarding places to work, and to transform your career. Professional development From entry-level employees to senior leaders, we believe in investing in you, helping you identify and hone your unique strengths at every step of your career. We offer opportunities to build new skills, take on leadership opportunities, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. Benefits At Deloitte, we value our people and offer employees a broad range of benefits. Our Total Rewards program reflects our continued commitment to lead from the front in everything we do-that's why we take pride in offering a comprehensive variety of programs and resources to support your health and well-being. Recruiting for this role ends on . globalprocurement
Posted 6 days
Supervisor 1
Amentum - Mayport, FL 32233
Amentum is currently seeking a qualified Supervisor 1 at our Mayport, Florida site. The successful candidate will be a charismatic leader with robust communication and problem-solving skills. You will work a flexible schedule, providing coverage to ensure effective oversight during shift operations. Availability for occasional weekend hours is necessary. Job Description: The Supervisor will report directly to the Site Manager and will be responsible for coordinating all aspects of the flight schedule, ensuring they are conducted in the safest manner possible. The supervisor will have oversight over all aspects of maintenance operations, including program quality, logistics, training, analysis, and metrics. Duties and Responsibilities: Serve as the secondary point of contact with GFR/GGFR. Oversee workforce in executing principles, standards, and techniques of operations, QA, GOP, aircraft maintenance, and contract requirements. Ensure compliance with federal, DOD, state, and local regulations pertaining to aircraft maintenance and environmental protection. Implement strategies and metrics to track performance and apply countermeasure diagnostic tools to address gaps. Perform other duties as assigned. Represent Amentum with professional standards of dress, hygiene, and conduct. Performance Standards: Set and model standards, demonstrating leadership. Prioritize and schedule assignments. Monitor program performance and take appropriate action. Communicate effectively both verbally and in writing. Maintain and update records accurately. Produce quality products and services. Minimum Requirements: Minimum 10 combined years of Aviation Operations Management experience in QA, ES&H, contracts, and/or Maintenance. Minimum 3 years of aviation QA management. Minimum 3 years of aviation ES&H management. Minimum 3 years of aviation maintenance management. Valid driver’s license and US Passport. Proficient with office automation software (Microsoft Windows, Microsoft Office, including PowerPoint, Word, Access, and Excel). Willingness to work alternate shift schedules when necessary, including weekends and holidays. Must be able to perform physical tasks such as lifting up to 50 lbs. Must be eligible to obtain / maintain a Tier 3 US Government Clearance. Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location. Preferred Qualifications: Prior U.S. Navy aviation experience on H-60 aircraft highly preferred. 3 years SCA contract experience preferred. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status , or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Compensation Details: $86,000 annually The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws. Benefits Overview: Our health and welfare benefits are designed to support you and your priorities. Offerings include: Health, dental, and vision insurance Paid time off and holidays Retirement benefits (including 401(k) matching) Educational reimbursement Parental leave Employee stock purchase plan Tax-saving options Disability and life insurance Pet insurance Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits. Original Posting: 07/24/2026 - Until Filled Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs. Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.