Job Results
Financial Services
Posted 2 weeks
Data & Tech Product Counsel
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description Role Overview FIS is seeking a senior Data & Tech Product Counsel to serve as a strategic legal partner for FIS’s data and technology product initiatives within the Legal organization. This newl role sits within the Product Counsel team supporting Data, AI and Technology, and is part of the organization’s broader investment in dedicated product legal coverage for Data & AI strategy, technology, fraud, financial crime and enterprise platform priorities. FIS’s product counsel model is built around embedding legal support with product teams from ideation through launch and beyond, so this counsel will be expected to advise early, move quickly and help the business ship responsible, client-trusted products. This role is particularly important as data commercialization, data governance, AI-enabled functionality and technology product design become central to FIS’s product strategy. The Product Counsel guide identifies AI governance, data usage rights, data product approvals and data usage determinations as emerging core areas of coverage for product counsel. The successful candidate will bring deep legal judgment, technical fluency and commercial pragmatism to help FIS accelerate responsible growth and inspire client trust. Key Responsibilities Serve as the primary legal resource for assigned data and technology products, acting as an integrated generalist with sufficient depth across regulatory compliance, commercial transactions, intellectual property, data privacy and technology matters to own legal strategy for those products. Embed with product, data strategy, technology, sales, compliance, privacy, security and other stakeholders from ideation through launch, business-as-usual support and product sunset or migration. Advise product and engineering teams on data flows, delivery models, product architecture, hosting and geography changes, data-access vendors, AI features and other design decisions with legal implications. Support FIS governance for data products and data usage determinations, including routing proposals through appropriate approval processes before commercialization or external sharing. Identify and advise on legal issues involving data governance, data monetization, third-party data, AI governance, model risk expectations, data usage rights, derivative outputs and technology-enabled product development. Partner with the Privacy and Data Protection Office when products process personal data, introduce new data uses, change hosting or geography, or add vendors with access to personal data. Maintain client-facing privacy, security, AI and data positions aligned with FIS governance, approved enterprise positions and contractual commitments. Build legal roadmaps tied to product milestones and help product teams define what “launch-ready” means from a legal standpoint, including required artifacts, approvals and contract readiness. Own and maintain contract templates, solution terms, order language, pricing attachments and contract-referenced product documentation for assigned products, ensuring they are short, consistent, client-friendly and appropriately versioned. Support RFP responses, sales pipeline reviews and deal negotiations where data, technology, security, privacy, AI or product-specific legal issues require subject matter expertise. Identify recurring negotiation themes and develop approved fallback positions, annotated negotiation guidance and training materials for sales, business teams and legal colleagues. Coordinate with compliance, privacy, security, intellectual property, litigation and other specialist teams when product issues require deeper expertise, while remaining accountable for the overall product legal strategy. Advise on disputes involving assigned data or technology products, including claims viability, available remedies, exposure, factual context, change management, third-party dependencies, specifications and evidence preservation. Drive process improvements that make legal and deal support more efficient for the assigned business unit, including intake triage, template release discipline, precedent development and knowledge transfer. Required Qualifications Juris Doctor from an accredited law school and active membership in good standing with at least one U.S. state bar. Minimum of 9 years of relevant legal experience, with significant experience advising on technology, data, SaaS, platform, financial technology, banking technology or enterprise software products. Demonstrated ability to serve as a product-facing legal owner, including advising across product development, go-to-market, contracting, privacy, security, compliance, intellectual property and dispute-related issues. Strong technical fluency, including the ability to read architecture diagrams, understand data flows, ask meaningful system design questions and identify legal implications in engineering decisions. Experience advising on data privacy, data protection, AI governance, data usage rights, data commercialization or related technology governance issues. Experience drafting, reviewing, negotiating and maintaining technology product terms, solution terms, order forms, pricing attachments, RFP responses and related client-facing documentation. Ability to make risk-calibrated judgment calls in gray areas and provide practical recommendations that allow the business to move forward responsibly. Excellent stakeholder-management skills and demonstrated ability to build relationships with product, sales, compliance, privacy, security and business leadership teams. Preferred Qualifications Experience supporting financial services, banking, payments, data products, cloud services, APIs, AI-enabled products or enterprise technology platforms. Familiarity with privacy and data protection frameworks such as GDPR, CCPA, similar state privacy laws and other consumer protection regimes relevant to technology products. Experience with AI governance, model governance, data commercialization, data licensing, data usage committees, third-party data rights or AI-related contracting. Experience working with security, vendor risk management, client audit requests, penetration testing requests, subcontractor responsibilities and enterprise security positions. Demonstrated ability to develop product legal roadmaps, negotiation playbooks, template release plans and scalable training materials for legal and business teams. Experience supporting high-volume, scaled commercial contracting environments where legal must balance speed, consistency, risk mitigation and client trust. Why FIS At FIS, Product Counsels are expected to be more than legal reviewers; they are embedded strategic partners who help product teams build, launch and scale responsibly. This role offers the opportunity to help shape FIS’s data and technology product strategy at a moment when dedicated product legal expertise has become a competitive necessity for leading fintechs, AI companies and enterprise software organizations. The successful candidate will help FIS advance responsible growth, strengthen client trust and support the legal infrastructure for products that sit at the center of the company’s future. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 2 weeks
Enterprise Platform Product Counsel
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description Role Overview FIS is seeking a senior Enterprise Platform Product Counsel to provide strategic legal support for FIS’s enterprise platform offerings. This new role is part of FIS’s dedicated Product Counsel team supporting Data, AI, Technology, Fraud and Enterprise Platform priorities, with the Enterprise Platform role identified as a Senior Counsel position within the Product Counsel team. The role is designed for an experienced product lawyer who can partner closely with platform, technology, product, sales, compliance, privacy, security and business stakeholders to support products that are foundational to FIS’s enterprise offerings. Enterprise platforms require legal support that is embedded, technically fluent and commercially pragmatic. FIS’s internal guidance expects product counsel to understand delivery models, data flows, system design, client-facing commitments, third-party dependencies, regulatory requirements, security posture, vendor risk considerations and contracting architecture. The successful candidate will serve as a strategic legal owner for assigned platform products, helping FIS accelerate innovation, compress time to deal, reduce rework and build regulator and customer trust through governance by design. Key Responsibilities Serve as the primary legal resource and product legal owner for assigned enterprise platform offerings, operating as an integrated generalist and single-threaded owner of legal strategy for those products. Embed with product, technology, implementation, support, sales, compliance, security, privacy and business leaders to provide legal support from early-stage ideation through launch, production support and sunset or migration. Advise on platform delivery models, including SaaS, hosted, on-premise and other deployment models, as well as related data flows, hosting or geography changes and third-party dependencies. Support enterprise platform contracting architecture, including FIS Terms & Conditions, orders, solution terms, pricing attachments, product specifications, support policies and related client-facing documentation. Ensure platform contract terms and operational commitments are aligned with approved enterprise positions on security, privacy, subcontracting, service levels, audit, vendor management and incident response. Partner with product leadership to define legal launch readiness, including required approvals, contract readiness, go-to-market artifacts, template availability and internal alignment on product-specific legal risks. Maintain deep knowledge of platform functionality, roadmap, revenue priorities, sales pipeline, implementation model, support obligations, vendors, client expectations and regulatory context. Identify and coordinate legal dependencies across privacy, data protection, security, intellectual property, regulatory, consumer protection, commercial and litigation issues. Support vendor and partner work where platform knowledge is required, including review of vendor relationships, critical third-party dependencies, pass-through obligations, subcontractor responsibilities and change-management issues. Attend sales pipeline calls, support RFP responses and negotiate platform-related commercial agreements while integrating product knowledge, regulatory awareness and commercial judgment. Manage template updates and release discipline for platform terms and referenced documentation, including coordinating publication timing, version control and retirement of outdated forms. Advise on client audits, security reviews, penetration testing requests and vendor risk management processes, coordinating with the designated teams and ensuring client-facing positions follow approved guidance. Support disputes and operational issues involving platform offerings, including change management, specifications, notice obligations, cure mechanics, third-party dependencies and factual development for litigation or dispute resolution. Develop training and knowledge-transfer materials for internal legal colleagues, sellers and business teams, including annotated contract documentation, fallback positions, non-negotiables, product overviews, escalation triggers and negotiation trends. Establish backup coverage and maintain a current product counsel knowledge base so platform legal support remains seamless during leave, transitions or succession planning. Required Qualifications Juris Doctor from an accredited law school and active membership in good standing with at least one U.S. state bar. Minimum of 9 years of relevant legal experience, with significant experience advising on enterprise software, SaaS, hosted platforms, technology services, financial technology, banking technology or commercial technology transactions. Demonstrated ability to support complex platform products across product development, launch, contracting, compliance coordination, security reviews, vendor risk management, disputes and lifecycle management. Strong technical fluency, including the ability to understand architecture diagrams, data flows, system design and legal implications of engineering or platform decisions. Experience drafting, negotiating and maintaining commercial technology agreements, solution terms, order forms, specifications, support terms, pricing attachments and related product documentation. Experience advising on security, privacy, third-party risk, subcontracting, audit, service levels, incident response or operational commitments in client-facing technology products. Ability to coordinate effectively across legal specialists, compliance, security, privacy, product, sales and business leadership to deliver unified and practical legal guidance. Proven ability to manage high-volume, business-critical legal work while identifying process improvements and scalable contracting solutions. Preferred Qualifications Experience supporting enterprise platforms used by banks, credit unions, payment providers, financial institutions or other regulated clients. Familiarity with client security reviews, audit requests, third-party penetration testing processes, vendor risk management and recurring enterprise security negotiation issues. Experience with API products, platform integrations, specifications, pricing metrics, pass-through fees or third-party IP indemnity structures. Experience creating or maintaining contracting stacks that include master terms, orders, solution terms, pricing attachments, product specifications and operational policies. Experience developing scalable legal playbooks, product legal one-pagers, annotated negotiation guides, template release plans and training programs for sales and legal teams. Experience advising in fast-moving enterprise software or fintech environments where legal support must accelerate innovation while reducing regulatory, commercial and operational risk. Why FIS FIS’s dedicated Product Counsel structure reflects the company’s view that embedded product legal support is essential to innovation, speed to market, risk mitigation and customer trust. As Enterprise Platform Product Counsel, the successful candidate will help legal operate at the center of product strategy rather than at the end of the process. This role offers the opportunity to support enterprise platform offerings that are critical to FIS’s business, while helping product teams move faster, contract more consistently and build governance into the product lifecycle. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 2 weeks
Relationship Specialist I
VyStar Credit Union - Jacksonville, FL 32223
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. * SELECTION PROCESS: As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months. ACCOUNTABILITY STATEMENT The Relationship Specialist I responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship building position must be able to describe VyStar Credit Union’s value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals. ESSENTIAL RESPONSIBILITIES Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively. Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs. Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately. Handle personal and business account transactions, open accounts, and process various types of loan applications. Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance. Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes. Support and participate in all Credit Union initiatives and campaigns. Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines. Work with relative independence to accomplish tasks. Exhibit a high degree of integrity, trustworthiness, and professionalism always. Exude a positive and professional attitude with members and partners consistently. Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and escalating more complex concerns. Embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments. Actively lead by example through community service supporting the VyStar brand. Utilize excellent verbal and written communication skills. Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service. Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union’s products and services, resulting in booked sales. Address and overcome objections effectively while educating members about the wide array of offerings available. Perform other duties as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. JOB QUALIFICATIONS EDUCATION High School Diploma/GED is required. Associate’s degree is preferred. EXPERIENCE Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution. KNOWLEDGE, SKILLS & ABILITIES Ability to process accurate transactions and requests. Must possess and utilize excellent listening skills, verbal, and written communications skills. Proficient in the use of the Internet and Microsoft Office. Must have an outgoing personality and a strong desire to help people. Must be professional in appearance and attitude. Must be able to handle many tasks in a fast-paced environment. Must possess strong critical thinking and decision-making abilities. Strong communication skills and a genuine passion for sales are essential for success in this role. May stand throughout entire shift in order to assist members or other staff. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. ADDITIONAL JOB DESCRIPTION Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable. Demonstrate you care. Understand Listen empathetically and ask questions. (70%/30%) Counsel Recommend solutions based on your client’s or member’s needs and objectives. Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 2 weeks
Consumer Lending Underwriting & Credit Supervisor
VyStar Credit Union - Jacksonville, FL 32202
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Consumer Lending Underwriting & Credit Supervisor ACCOUNTABILITY STATEMENT This role’s primary function is to provide operational management and mentoring to our consumer credit underwriters. The Consumer Lending Underwriter & Credit Supervisor leverages extensive underwriting experience and strong analytical judgment to ensure the credit portfolio aligns with the organization’s established risk tolerances. These efforts must ensure a seamless and efficient member experience through omni-channel delivery to include digital, mobile, branch, and the call center. Quality loan decisions must be made while maximizing loan growth, net interest income objectives, member growth, portfolio performance, and market share. Their analytical ability must also be used effectively to interpret data and results through reporting based on our automated lending platform that incorporate Artificial Intelligence (AI) and Data Analytics partnerships to include 2020 Analytics, Zest Finance, Open Lending, etc. The incumbent is also responsible for the consumer lending portfolio performance of $2+ billion and to ensure that credit losses and delinquency ratios are maintained within defined thresholds. Incumbents are responsible for managing a minimum of nine (9) loan officers and for fostering, building, and maintaining excellent department relations throughout the organization, for creating and routinely demonstrating and exhibiting exemplary behaviors and actions that promote and encourage a positive work environment. This includes creating a culture where innovation in process improvements is encouraged and where each employee is individually and collectively responsible for reaching department and corporate goals. ESSENTIAL JOB FUNCTIONS: The Consumer Lending Underwriter & Credit Supervisor has oversight to ensure that the Lending Services teams meet or exceed annual operating plans and goals for loan volume, portfolio growth, net interest income, membership growth, delinquency, and loan loss ratios. Monitors the activity of the loan portfolio to ensure loan growth, proper credit quality, and the profitability of the portfolio. Ensures that proper quality control measures are in place to mitigate credit risk and monitors the effectiveness of these measures. Continual trend analysis of monthly lending and collection reports are used to make necessary adjustments to underwriting practices. Supervise the day-to-day operations of the Lending Services underwriting business unit. Reviews and analyzes reports relative to volume and processing times for each Lending Services team to determine staffing levels and effective staffing models. Thorough understanding of VyStar’s annual business plan using this information to drive departmental results. Prepare and track information for the monthly reports. Extensive working knowledge of all lending regulatory requirements to ensure that all processes, policies, and procedures are compliant. Including compliance with the MLA (Military Lending Act). Writes, revises, and/or reviews any applicable Lending policies, procedures, and team desktop procedures to remain in regulatory compliance. Uses experience and judgment to effectively analyze the impact of regulatory changes and, in conjunction with the Lending Business Analyst, Senior Lending Systems Administrator and ISD, recommends and facilitates the implementation of updates to the Lending System and Core System to ensure regulatory compliance. Use Verint scheduling software to create and monitor the schedules to ensure adequate coverage for extended hours of operation. System Administrator for CMS (Call Management System) call tracking software. Utilized both to monitor the number of calls received to ensure that service levels are achieved. Write and conduct employee performance reviews, loan reviews, and side-by-sides and provide ongoing coaching and performance feedback. Consumer Lending Underwriter & Credit Supervisors are also responsible for creating and administering any required disciplinary action plan when underwriters fail to maintain required portfolio performance standards up to and including termination. Develops, coaches, and trains credit underwriters through the underwriter loan authority progression steps to include: Underwriter I, Underwriter II and Senior Credit Underwriter loan authority. Facilitates periodic roundtable training exercises for Underwriters and Quality Assurance Loan Analysts Trains Sr. Underwriters and Underwriters on the Loan Deferment Team on Consumer TDR policies and procedures and proper use of the collection and record retention platforms utilized in the processing of loan modifications to remain in compliance with federal and state regulations. Serves as backup for the indirect business unit and provides support for the Indirect Underwriters. Resolves member and dealer issues as required. Must handle confidential material in a highly ethical manner. A wide degree of creativity and latitude is expected. Identifies critical issues and makes judgment calls within policy limits. Identifies and makes recommendations for process improvements, increased efficiencies, and quality service delivery to ensure timely loan decisions within service level agreements. Collaborates with Consumer Lending Credit and Product Innovation Manager in the creation of new products and loan matrices needed to support those new products within the consumer loan origination system. Participates in coordination of all loan origination and core system testing and implementation of on-going system releases and enhancements. Ensures all regulatory changes and/or enhancements are tested and implemented within the department and that all personnel receive the training necessary to keep loans within regulatory compliance. Must successfully complete a minimum of 40 hours of on-going lending training annually. This may include classes held internally at VyStar or community courses sponsored by VyStar and external and internal seminars. Successfully completes and passes on-line training courses when offered. Process and decision all employee consumer loans and workout loans for the credit union. Assists loan underwriters with complex loan decisions or issues that need to be escalated including loan appeals. Has advanced knowledge in luxury item underwriting, large dollar consolidation loans and various types of consumer loans. Reviews and decisions loans that are outside of the Sr. Underwriter’s loan authority. Resolves escalated issues/concerns from the Branch/Call Center Managers, Supervisors, Branch Vice Presidents, and members regarding applications. Ensures that solutions offered by the deferment team are in the best interest of both the credit union and members and FASB compliant. Tasked with increasing the loan portfolio within the lower credit tiers while maintaining fiscal soundness. Must possess and exhibit the ability to evaluate a member’s loan product needs based on their individual financial situation. Works with the Human Resource training department in the creation of training for loan originators including compliance and regulatory considerations. Performs activities and projects as assigned and requested. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. QUALIFICATIONS – Experience/Education/Training A bachelor’s degree in business or related field is required. A minimum of five years of loan origination experience and five years lending authority in a financial institution is required. An additional five years of lending experience may be substituted in lieu of the bachelor’s degree. Experience leading a team and managing to achieve business plan results. Technical Experience: Extensive knowledge of Microsoft Word, Excel, PowerPoint, CMS Supervisor, Verint, Meridian Link, Atlas, Report Portal, Evolve is preferred. Applicants must exhibit positive, well developed communication skills, both written and oral, be detail oriented, have good organizational and active listening skills, possess a strong ability to multitask and prioritize work in a fast-paced environment, and have a proven ability to work with others. Must have professional conduct, appearance and be self-motivated. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. VYSTAR EXCELLENCE Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus. Focus your full attention by carefully listening to and observing your client or member. Connect. Consistently be friendly and approachable. Demonstrate you care. Understand. Listen empathetically and ask questions. (70%/30%) Counsel. Recommend solutions based on your client’s or member’s needs and objectives. Advance. Ensure that member's expectations were exceeded. Verify necessary follow-up action. #LI-Hybrid VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 2 weeks
Relationship Specialist
VyStar Credit Union - Saint Johns, FL 32259
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. * SELECTION PROCESS: As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months. ACCOUNTABILITY STATEMENT The Relationship Specialist I’s responsibility is to provide an exceptional member experience and to grow new consumer and business memberships as well as deposit, loan and investment balances along with insurance and other protection products in alignment with the strategic plans of the credit union. This key relationship building position must be able to precisely describe VyStar Credit Union’s value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals. ESSENTIAL JOB FUNCTIONS: Ability to effectively have quality conversations with members and potential members, ask questions, listen carefully and make the appropriate product and service recommendations. Present products and services in a positive, professional and knowledgeable manner, so members can make informed and best decisions. Uses each member interaction to strengthen and enhance the member experience through continued quality conversations and relationship building. Performs and documents transactions in accordance with applicable federal, state and local statutes and regulations. Abides by VyStar policies and procedures. Provides regulatory disclosures and information on new and other specific types of accounts, products, services and referrals Opens various types of accounts, including but not limited to: checking and savings (personal and business), money market, certificates of deposit, trust and IRA accounts. Verifies personal identification to prevent fraudulent activity. Responsible for handling personal and business account transactions, including but not limited to deposits, transfers, withdrawals, credit card cash advances, etc. Processes various types of loan applications, including but not limited to Auto VIPs, credit cards and lines of credit. Ability to effectively offer more complex loan products. Has a basic understanding of credit reports and ability to have quality lending conversations with members. Provides additional services to members including but not limited to: notary service, wire transfers, savings bond redemptions, safe deposit box services, gift cards, fraud and forgery claims, credit and debit card disputes, etc. Ensures the success of other key departments through referrals, including but not limited to Mortgage, Business Services, Insurance, and Investment Services. Exercises great judgment and discretion within well-defined limits and works with relative independence to accomplish tasks. Performs routine account maintenance and changes to names, addresses, telephone numbers, and issuing or reordering debit, credit or replacement ATM cards. Performs other duties as assigned in assisting the branch with daily business such as: balancing of the ATMs, branch opening and/or closing, locating teller outages, etc. Resolves member problems independently and escalates more complex concerns. Responsible for check proofing, validating checks received each day, and remain compliant with all VyStar procedures for check holds. Works cooperatively in a team environment and ability to balance between individual and team responsibilities and key business priorities. Performs other duties as assigned. JOB KNOWLEDGE, SKILLS & ABILITIES 1+ years’ experience in a sales and/or customer service position, asking questions, offering recommendations and making referrals is required, preferably with a financial institution. Ability to process accurate transactions and requests. Must possess and utilize excellent listening skills, verbal and written communications skills. Proficient in the use of the Internet and Microsoft Office. Must have an outgoing personality and a strong desire to help people. Must be professional in appearance and attitude. Must be able to handle many tasks in a fast-paced environment. Must possess strong critical thinking and decision-making abilities. EDUCATION Associates degree is preferred. Comparable experience in a sales and/or customer service position may be substituted for an associate degree. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 2 weeks
Member Solutions Recovery & Sales Manager
VyStar Credit Union - Jacksonville, FL 32202
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Member Solutions Recovery & Sales Manager ACCOUNTABILITY STATEMENT The incumbent in this position is responsible for all facets and management of the post-charge-off collection efforts within the Member Solutions Department. The Member Solutions Recovery & Sales Manager leads the Recovery team members in achievement of excellent member service, operational excellence, and meeting organizational goals. Oversees the Recovery collections call center, post charge-off collections efforts, legal strategies, agency and debt sale management. Leads the Recovery team with demonstrated high-level knowledge of collections technology, analytics, regulations, functional expertise, and employee engagement focus. The Member Solutions Recovery & Sales Manager ensures adherence to collections policies and procedures and to state and federal laws and regulations pertaining to Consumer, Commercial & Mortgage product lines. Therefore, the incumbent will need a vast knowledge of the following regulations and agencies, Equal Credit Opportunity Act (ECOA), Truth in Lending Act, Real Estate Settlement Procedures Act (RESPA), Federal Housing Adminstration (FHA), Veteran’s Affairs (VA), Fannie Mae (FNMA), Telephone Consumer Protection Act (TCPA), Servicemembers Civil Relief Act (SCRA), Fair Credit Reporting Act (FCRA), Fair Debt Collections Practice Act (FDCPA), UDAAP and Federal Bankruptcy Laws. Incumbent must understand how Artificial Intelligence (AI), machine-learning, advanced data analytics, and Robotics Process Automation (RPA) can maximize efficiency, service, and lead to optimal employee and member experiences. Such results will be essential in evaluating staff adherence to KPI’s. ESSENTIAL FUNCTIONS Plans, organizes, evaluates and manages the work staff within the Recovery unit; utilizes resources effectively; implements plans, programs and work processes and procedures necessary to achieve desired results; coordinates and integrates functions within the department and across the Credit Union. Assesses department processes, procedures, and practices to identify areas of increased efficiency and/or effectiveness. Proposes and implements solutions to address identified gaps and increase the overall effectiveness of the department and achievement of departmental goals. Responsible for strategy implementation to improve technology and drive business results. Ensure compliance with applicable regulations including but not limited to CFPB, FCRA, FCCPA, FDCPA, BSA, TCPA, and other collection/recovery related regulations and requirements. Provides leadership and works with staff to develop and retain highly competent, member service-oriented staff through training and day-to-day management practices that support the Credit Union’s mission and strategic goals: ensures that the Supervisor and team members are well informed, and the continuity of the function is ensured by trained back up personnel for each area of focus. Works in conjunction with the Risk Compliance & Decision Support Analyst, AVP, Recovery Strategy & Sales and VP, Member Solutions for setting the annual recovery budget based on desired AOP projections. Serves as a subject matter expert in all phases of collections. Acts as a liaison with attorneys and third-party vendors; carries out contract reviews; directs, analyzes and monitors all activities related to post charge-off recovery, legal remedies, agency placements, debt sales and other means of maximizing recoveries to the Credit Union. Analyzes new vendors, products, and services and ensures department readiness for execution. Oversight of all post charge-off referrals, litigation, and debt sales of post charge-off and bankruptcy accounts within each assigned portfolio. Periodically attend Small Claims Court and other Collections related court hearings as a representative of VyStar Credit Union on scheduled court dates seeking judgments or stipulation agreements. Maintains current information regarding credit union policies, procedures, service products, or loans and deposits related regulations as well as system updates to perform duties properly. This may include taking courses in VyStar Learning Center or attending training classes that are provided by the other departments. Responsible point of contact for the coordination of portfolio sales and inventory management. Responsible for effective communication with senior management on all facets of the debt sale process and post-charge-off strategy and performance. Responsible for strategy implementation to improve technology and drive business results. Demonstrates an ongoing comprehensive working knowledge of regulations governing the collections industry. Accountable for year-end tax reporting for IRS and to ensure that comprehensive reconciliation processes are in place to ensure compliance. This requires strong familiarity with 1099C & 1096 reporting, cancellation of debts as defined by the IRS and ensuring timely filing with IRS. Will present to Department Leadership monthly, inhouse recovery performance, legal agency performance and debt sale performance including any areas of opportunity identified. Develops teamwork and collaborative relationships within the Credit Union. Promotes the Credit Union by participating in community involvement and special events. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. Performs other duties as assigned. Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus. Focus your full attention by carefully listening to and observing your client or member. Connect. Consistently be friendly and approachable. Demonstrate you care. Understand. Listen empathetically and ask questions. (70%/30%) Counsel. Recommend solutions based on your client’s or member’s needs and objectives. Advance. Ensure that member's expectations were exceeded. Verify necessary follow-up action. JOB KNOWLEDGE, SKILLS & ABILITIES A minimum of five years of management experience of which 3 years in a debt collections environment is required. Experience in mortgage, call center or customer service environment with a financial institution is preferred. Experience with developing other leaders is preferred. Ability to define problems, aggregate facts and draw valid conclusions. Strong ability to assess, automate, and simplify with little direction. Strong process mindset to create structure and set clear direction and expectations. Knowledgeable in collections systems and applied technology with the ability to learn new systems. Strong knowledge of all laws and regulations associated with consumer rights and collections. Computer literacy is required. Advanced proficiency in Microsoft Office products such as Excel, Power Point and Word is required. The successful candidate for this job should have the ability to interact effectively with members, employees, and management, to ensure smooth workflow and provide efficient and consistent results. A congenial attitude in dealing with people, and well-developed verbal and written communication skills are a must. First Data Resources (FDR)/Fiserv experience, preferred. Spanish -speaking skills are highly preferred. EDUCATION REQUIRED A Bachelor’s degree is required or may substitute 4 years’ experience leading in a collection, mortgage, call center or customer service environment within a financial institution. Continuing education via local conferences, workshops, and webinars is required for updates and/or changes in the handling of the Consumer, Mortgage & Commercial loans governed federal and state regulations. Incumbent must maintain knowledge on all current requirements, industry changes and routinely share that knowledge with all staff members. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 2 weeks
Relationship Specialist II
VyStar Credit Union - Saint Augustine, FL 32086
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. * SELECTION PROCESS: As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months. ACCOUNTABILITY STATEMENT The Relationship Specialist II responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship building position must be able to describe VyStar Credit Union’s value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals. Demonstrates a strong proficiency in all job functions and can model those for newer employees. ESSENTIAL RESPONSIBILITIES Consistent in using each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively. Proficient in identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs. Knowledgeable in their understanding of consumer and business deposit, credit, insurance, and investment solutions and able to position them successfully. Competent in completing personal and business account transactions, open accounts, and process various types of loan applications. Able to explain credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance. Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes with expertise. Participate, support, and lead in all Credit Union initiatives and campaigns. Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines. Work with independence to accomplish tasks. Exhibit a high degree of integrity, trustworthiness, and professionalism at all times. Exude a positive and professional attitude with members and partners consistently. Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and escalating when appropriate. Exemplify VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments. Lead by example through community service supporting the VyStar brand. Demonstrate excellent verbal and written communication skills. Manage opening and closing procedures as needed. Train and mentor new Relationship Specialists. Promote and lead branch initiatives. Proactively identify ways to improve employee and member experiences. Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service. Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union’s products and services, resulting in booked sales. Address and overcome objections effectively while educating members about the wide array of offerings available. Perform other duties as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. JOB QUALIFICATIONS EDUCATION High School Diploma/GED is required. Associate’s degree is preferred. EXPERIENCE 1-2 years’ experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is required, preferably with a financial institution. KNOWLEDGE, SKILLS & ABILITIES Proven top performance track record. Demonstrated sales and/or sales leadership. Possess strong verbal and written communications skills. Proficient in the use of the Internet and Microsoft Office. Must have an outgoing personality and a strong desire to help people. Proficiency in asking probing questions & making recommendations. Exercise critical thinking skills in resolving escalated issues or deescalating concerns. May assist branch leadership as needed. Works to attain expert user status on credit union systems, applications, products, and services. Successful partnership will cross referrals to all business lines. Strong communication skills and a genuine passion for sales are essential for success in this role. May stand throughout entire shift in order to assist members or other staff. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 50 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. Additional Job Description Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable. Demonstrate you care. Understand Listen empathetically and ask questions. (70%/30%) Counsel Recommend solutions based on your client’s or member’s needs and objectives. Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 2 weeks
Field Service Technician II – Heavy Equipment
Ring Power Corporation - Saint Augustine, FL 32092
Main Duties & Responsibilities: Primary Job Role Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment. Attends and successfully completes required technician training classes. Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications. Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs. Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards. Inspects components to insure maximum parts are being reused to control repair costs. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times. Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed. Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in department. Performs other duties as assigned. Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace. Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS. Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises. Information Gathering: Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs. Fiscal Accountability: Follows all fiscal regulations, standards and control procedures when committing fiscal resources or processing financial transactions. Responsibly allocates and accounts for the use of fiscal resources, weighing alternatives and their benefits. Monitors budget usage and ensures critical costs are covered. Seeks ways to reduce costs. Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made. Results Oriented: Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work. Adaptability: Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things. Credibility: Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures. Personal Development: Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities. Company Overview: In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida. Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers. Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale. Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level. Qualifications: Education and Experience Formal Education High School diploma or GED Experience 3-4 years Required / Credentials Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers. Valid Driver License Successfully completed all required training curriculum to be designated Service Field Tech II Not Required but Highly Desired Criteria Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs. Updating of Knowledge Job requirements frequently change requiring re-training once or more per year. Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness Problem Solving Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions. Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries. Autonomy Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process. Working Environment Stress Load Regular exposure to these stresses (20-80% of the time). Workload Fluctuation Job frequently involves changes in priorities, complexity and/or quantity of work. Work Schedule Work is scheduled during regular business hours with frequent requirements to work nights, holidays and weekends. Organizational Impact A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives. Supervisory Responsibility Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team) Physical Demands "NA": Not Applicable "O": Occasionally - (up to 3 hours/day) "F": Frequently - (3-6 hours/day) "C": Constantly - (6-8 hours/day) F: Climbing O: Balancing O: Stooping F: Kneeling F: Crouching F: Crawling F: Reaching C: Standing F: Sitting F: Walking F: Feeling F: Fingering F: Grasping F: Repetitive Motion F: Talking F: Hearing F: Pushing - Up to 25 lbs. F: Pulling - Up to 25 lbs. F: Lifting - Up to 25 lbs. O: Pushing - 26-50 lbs O: Pulling - 26-50 lbs. F: Lifting - 26-50 lbs. O: Pushing - Over 50 lbs. O: Pulling - Over 50 lbs. O: Lifting - Over 50 lbs. Environmental Conditions · "NA": Not Applicable · "O": Occasionally - (up to 3 hours/day) · "F": Frequently - (3-6 hours/day) · "C": Constantly - (6-8 hours/day) O: Inside conditions: Protection from weather but not necessarily from temperature change. F: Outside environmental conditions: No effective protection from weather. O: Extreme cold: Temperatures below 32 degrees for periods of more than one hour. F: Extreme heat: Temperatures above 100 degrees for periods of more than one hour. F: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level F: Vibration: Exposure to oscillating movements of the extremities of whole body. F: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals. F: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation. F: Oils: There is air and/or skin exposure to oils and other cutting fluids. O: Air particulates / contaminants: the worker is required to wear respirator. RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER
Posted 2 weeks
Driver Leader – Jacksonville, FL
U.S. Xpress - Jacksonville, FL 32257
*Driver Leader - Jacksonville, FL* JACKSONVILLE USX TERMINAL Monday - Friday 7:00 AM - 5:00 PM Position open to remote: No Compensation Range: $48,800-$61,000 _*Who We Are:*_ *Relentlessly Delivering Big Ideas.* U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the *POWER OF *_*U.S.*_ _*Why U.S. Xpress?*_ Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below! * Medical, Dental, and Vision * Basic/Supplemental Life * Accidental Death/Dismemberment * Health Savings Accounts * Flexible Savings Accounts * Company Paid Holidays * Paid Time Off * 401k with Employer Matching Contribution * Employee Stock Purchase Plan * Paid Parental Leave * Short Term Incentive Program * Employee Assistance Program * Pet Insurance *Primary Position Purpose:* The Driver Leader executes on U.S. Xpress’ initiatives daily with an obsession around driver satisfaction and customer focus. The Driver Leader is flexible and ready to adapt to the ever-changing needs of the industry and challenge of the day. *Position Functions:* * Supervise driver performance according to company policies, DOT regulations, all other federally or locally mandated rules/laws/guidelines. * Directly supervise multiple drivers at any given time (new hires, drivers off truck, drivers needing additional training support, etc.). * Responsible for the satisfaction of a driver while they are over the road. * Make recommendations for performance documentation to include promotions and/or terminations. * Responsible for addressing issues and disputes for drivers. * Promote safe operations. * Manage driver and make capacity available by maintaining seated truck count, accurate driver PTA’s. * Ensure drivers and equipment (i.e. fleet maintenance programs, etc.) are performing as necessary to provide on-time service. * Manage company performance objectives with drivers and monitor that performance. * Monitor and manage KPI’s around P&L, Safety, Fuel Management, and Utility. * Ensure on time service is met. Address possible service issues in a timely manner while coordinating with USX Customer Service when applicable. * Communicate service deviations to Customer Service in a timely manner. * Collaborate cross-functionally to continue to drive the culture and live out our mission and core values. * Answer incoming phone calls, live chats, and emails to assist drivers with delays, service issues, trailers, payroll, etc. * Collaborate in-person with all levels of the organization to harness collective intelligence of the workforce. * Attend all in-person meetings and trainings on recent developments, goals, and objectives. Participate in such discussions by offering input and advice. * Regularly engage remotely and in-person with customers and potential customers to establish rapport, open communication, and expectations. *What We’re Looking For:* Education * High school diploma or GED equivalent required * Bachelor’s degree or equivalent years of experience required * Equivalent years of experience are defined as one year of professional experience for each year of college requested Experience * 2+ years of experience in driver or customer facing role required * Transportation, Logistics, and/or Tech industry experience a plus Skills & Abilities * Proficient with Microsoft Office Suite * Adept at assessing organizational dynamics and managing change * Works quickly and efficiently. Able to test solutions, learn, and iterate quickly * Proactive and pragmatic problem solver * Communicates effectively across multiple mediums *Licenses & Certifications* * N/A *Supervisory Responsibility* * 30 - 50 drivers *Work Environment: *This job operates in a normal professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, fax machines, and filing cabinets. *Physical Requirements:* While performing the duties of this job, the employee must have the ability to communicate or exchange information. The employee is required to have close visual acuity to perform an activity such as viewing a computer, expansive reading, or preparing and analyzing data, reports, and figures. *EEO Employer:* The Company is an equal employment opportunity employer. The Company’s policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information, or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. _*Work Environment / Physical Requirements – Normal office settings.*_ This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce. This role will remain open until it has been filled. NA Benefits: * 401(k) * Dental insurance * Employee assistance program * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Work Location: In person
Posted 2 weeks
Senior Front End Engineer, VP
Citi - Jacksonville, FL
Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together. Position Overview Citi is looking for a Senior Front End Engineer to lead the design, development, and implementation of complex application systems within the AI Automation Forward Deployed Engineering (FDE) team, part of Consumer Operations Technology. In this role, you will drive critical engineering initiatives, shape architectural standards, and mentor the next generation of engineering talent — all at the scale and reach that only a global financial institution can offer. If you are a seasoned engineer ready to take ownership of impactful systems and deliver solutions that matter, this is your opportunity. Key Responsibilities Lead the design, development, and deployment of highly responsive, accessible, and scalable web applications using Angular (latest versions) and modern UI technologies. Collaborate with AI and backend teams to build intuitive user interfaces for intelligent operations solutions, including AI-assisted platforms, interactive chatbots, and complex workflow automation dashboards. Set credible technical direction for front-end engineering, establishing best practices, coding standards, and robust testing frameworks (e.g., Jasmine, Karma, Cypress). Work closely with DevOps and platform teams to deploy UI applications within containerized (Docker/Kubernetes) and cloud-native environments. Design interfaces that simplify complex financial data, transactions, and workflows, ensuring compliance with financial industry standards and security protocols. Required Skills & Qualifications Core UI Tech: Mastery of Angular (6+), TypeScript, RxJS, NgRx (or other state management libraries), HTML5, CSS3/SASS, and modern build tools (Webpack, Angular CLI). UI/UX & Performance: Deep understanding of web performance optimization, lazy loading, responsive design, and web accessibility standards (WCAG). Micro-Frontends: Experience with micro-frontend architecture and integrating APIs (RESTful, WebSockets, GraphQL). Containerization & Cloud: Hands-on experience with Docker, Kubernetes, and deploying UI applications on cloud platforms. Leadership: Demonstrated ability to lead UI design initiatives and collaborate effectively with cross-functional product and AI teams. Beneficial Skills & Qualifications Bachelor's degree in a relevant field, or equivalent professional experience. Master's degree in Computer Science, Engineering, or a related discipline, preferred. Experience operating as a technical lead across multiple concurrent engineering workstreams. Familiarity with enterprise architecture principles and how large-scale infrastructure and application layers interact. What We Offer At Citi, senior engineers have the opportunity to shape technology at a genuinely global scale. You will work alongside talented teams, take ownership of meaningful engineering challenges, and build a career with real depth — supported by a culture that values high performance, professional growth, and personal wellbeing. Hybrid working model — 3 days in the office and 2 days working remotely, giving you flexibility without sacrificing collaboration. Strategic ownership and influence — lead engineering decisions that directly impact products and clients across global markets. Access to continuous learning and development opportunities to deepen your technical expertise and grow your leadership capability. Mentorship and leadership visibility — coach emerging talent and contribute to the engineering culture across the team. Comprehensive wellbeing support, including financial wellbeing resources and work-life balance initiatives. Competitive compensation and a benefits package designed to reflect your seniority and contribution. Apply today and bring your engineering expertise to a role where your decisions shape systems, teams, and outcomes at global scale. - Job Family Group: Technology - Job Family: Applications Development - Time Type: Full time - Primary Location: Irving Texas United States - Primary Location Full Time Salary Range: $125,760.00 - $188,640.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills Angular, Front-End Development. - Anticipated Posting Close Date: Aug 15, 2026 - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.