Job Results
Financial Services
Posted 2 weeks
Teller
Ameris Bank - Saint Marys, GA
Ameris Bank is a purpose-driven company, dedicated to bringing financial peace of mind to communities, one person at a time. Whether a customer wants to grow their business, buy a home, or feel confident in their retirement plan, they have a partner in Ameris Bank. We serve customers in our locations across the Southeast, Mid-Atlantic and nationwide through our extensive digital offerings and mobile app. Delivering financial peace of mind starts with a team that values integrity and rewards ingenuity. At Ameris, you’ll find teammates who are inclusive, collaborative problem-solvers who go the extra mile to support one another and to meet every customer’s needs. When teammates are empowered and bring their diverse perspectives to the table, we create the best possible outcomes for our customers. At Ameris, we know that a growth mindset is key for high performance and fosters an environment that prioritizes continuous improvement. Teammates have access to Employee Resource Groups that serve as advocates and purpose and how you can bring it to life as an Ameris Bank teammate. Responsible for providing prompt and efficient customer service, operating the teller drawer, and accurately processing transactions. Responsible for identifying customer needs, cross-sell and up-sell opportunities, and making referrals within the branch. Provide assistance to team members and perform complex, specialized transactions. Performs other projects and duties as assigned. Essential Functions, Duties, and Responsibilities: · Provide prompt, professional customer service to customers and prospective customers. · Operate the teller drawer and perform advanced, specialized teller functions including researching cash discrepancies, and handling complex customer transactions. · Work to understand the root causes of complex customer service issues and identify and implement resolutions. · Accountable for achievement of defined sales and service goals. · Maintain a working knowledge of banking products and promotions. · Responsible for performing accurate transactions, balancing each day, and verifying cash totals. · Scan daily proof work to the remote capture machine. · Identify customer needs, cross-sell and up-sell opportunities, and should make referrals within the branch. · Ensure adequacy of currency and coin supply. · Provide backup support to other branches as needed. · May provide assistance and training to other colleagues and serve as a mentor. · May perform all sales and service functions of the branch as needed. · Practice ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty. · Always act in the best interest of the customer when offering additional products and services. Required Knowledge, Skills and Competencies: · Ability to perform accurate transactions. · Successful completion of Teller training program and passing score on training post-test. · Demonstrated commitment to customer service excellence and the ability to meet or exceed sales and service objectives. · Strong written and verbal communication skills. · Intermediate PC proficiency. · Intermediate proficiency in Google Docs and Microsoft Office products. Industry and Work Experience: · 1 or more years of customer service experience. · Cash handling or sales experience preferred. Academic: · High school diploma or GED required. · Bachelor’s degree preferred or equivalent education and related training or experience required. Benefits Available to Employees: Ameris Bank provides a comprehensive employee benefit package to all eligible employees. Medical, Dental and Vision Insurance Ameris Bank absorbs a major portion of the cost of healthcare. You become eligible for coverage on the first of the month following 30 days of employment Life Insurance provided at no additional cost to employees Accidental Death & Dismemberment Coverage Long-Term Disability Coverage Paid Sick and Vacation Leave 11 Holidays Volunteer/Service Day Employee Stock Purchase Plan 401(k) Retirement Plan Ameris Bank matches 50% of your first 8% of contributions to the plan Flexible Spending Accounts Health Savings Account Health Reimbursement Arrangement Supplemental Life & Other Insurance Plans Identity Theft Protection Pet Insurance Legal Insurance Employee Assistance Program Employee Advocacy Program Tickets at Work (Entertainment discounts for Ameris Bank Employees) AT&T Employee Discount Wellness Discounts for Medical Premiums and Other Rewards Employee Referral Incentive Education Assistance Employee Resource Groups Banking Advantages for Employees: In addition to a wide array of benefits, Ameris Bank employees are also eligible for special bank services. Free Interest Checking Free Safe Deposit Box Free Money Orders, Travelers’ Checks and Cashier Checks Discount on Mortgage Origination Fee Free Online Banking and Free Unlimited Online Bill Payment Employee Banking Perks Disclaimer: The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicantss of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Posted 2 weeks
Member Experience Center Manager II
Community First Credit Union of Florida - Jacksonville, FL 32204
Role: Lead the day-to-day operations of the Member Experience Call Center, overseeing both inbound and outbound teams with a focus on delivering exceptional service and operational efficiency. Ensure service level targets and efficiency KPIs are consistently met or exceeded. Accountable for delivering an exceptional member experience while minimizing operational risk and loss. Lead the team in achieving quality and service excellence to drive high member satisfaction. Serve as a mentor and direct manager for the Member Experience Center Service Supervisors and Quality Assurance Specialist. Actively participate in projects and committees as assigned by the AVP and senior leadership. Identify training and development needs for frontline staff and contributes to the creation of training materials. Support HR-related responsibilities, including recruitment, interviewing, and performance management. Regularly review and enhance department policies and procedures to uphold workforce, service, and operational excellence. Major Duties and Responsibilities: Oversee the daily operations of the Call Center, providing leadership and direction to Supervisors and Member Solutions Representatives. Deliver targeted coaching to drive high performance and ensure service excellence. Responsible for all aspects of performance management for direct reports, including hiring, assigning responsibilities, monitoring performance, providing ongoing coaching and counseling, and supporting training and development efforts. Ensure compliance with regulatory requirements as well as organizational values, policies, and work standards. Conduct performance evaluations and make recommendations for promotions, transfers, or performance improvement actions as appropriate. Responsible for achieving departmental service goals by monitoring performance, generating reports, and leveraging data to recommend process improvements. Track and analyze statistical trends to identify and implement strategies that enhance productivity and service levels. Ensure compliance with internal control procedures and prepare required reports. Lead updates to procedures for both inbound and outbound call teams. Serve as a key point of contact for troubleshooting and resolving internal and external inquiries. Participate in and inspire teammates to participate in the community service activities and groups to represent the organization. Manages other projects and duties as assigned. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Oice of Foreign Assets Control. Knowledge and Skills: Experience: Three years to five years of similar or related experience, including preparatory experience. Education/Certifications/Licenses: A college degree and a professional certificate or a post graduate degree. Interpersonal Skills: A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Conflict resolution and accountability for team results and outcomes. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers. Other Skills: Ability to manage and improve call center operations, including both inbound and outbound functions. Proficiency in analyzing data to identify trends and improvement opportunities. Ability to translate insights into actionable strategies. Continuous improvement mindset with experience in implementing new processes or enhancing existing ones. Strong customer service philosophy and the ability to foster a member-first culture. ADA Requirements Physical Requirements Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing / descending stairs in an emergency situation. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise. Mental and/or Emotional Requirements Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Community First Credit Union is an Equal Opportunity Employer. Community First values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Posted 2 weeks
R&I Cybersecurity & AI Risk Senior Manager
PwC - Jacksonville, FL
At PwC, our people in risk and compliance focus on maintaining regulatory compliance and managing risks for clients, providing advice, and solutions. They help organisations navigate complex regulatory landscapes and enhance their internal controls to mitigate risks effectively. Those in enterprise risk management at PwC will focus on identifying and mitigating potential risks that could impact an organisation's operations and objectives. You will be responsible for developing business strategies to effectively manage and navigate risks in a rapidly changing business environment. Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Craft and convey clear, impactful and engaging messages that tell a holistic story. Apply systems thinking to identify underlying problems and/or opportunities. Validate outcomes with clients, share alternative perspectives, and act on client feedback. Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations. Deepen and evolve your expertise with a focus on staying relevant. Initiate open and honest coaching conversations at all levels. Make difficult decisions and take action to resolve issues hindering team effectiveness. Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Cyber, Privacy, Data & AI Risk team you will provide specialist assistance across cybersecurity, privacy, data, and AI risk. As a Senior Manager you will support the firm’s AI Governance Program development and manage risk while enabling major firm-wide AI transformation initiatives. This position allows for significant engagement with senior stakeholders and the opportunity to drive process enhancements in a rapidly evolving environment. Responsibilities - Provide specialized support in cybersecurity, privacy, data, and AI risk - Analyze and assess evolving risks in a dynamic environment - Work with cross-functional teams to enhance risk management - Develop strategies to mitigate potential cybersecurity threats - Communicate effectively to promote alignment on risk initiatives What You Must Have - High School Diploma - At least 6 years of cybersecurity, privacy, data governance, or AI risk management What Sets You Apart - Bachelor's Degree preferred - Demonstrating in-depth abilities as a team leader - Providing strategic risk management for AI initiatives - Assisting in governance efforts for AI programs - Delivering specialist risk management advice across domains - Staying current on industry trends and emerging risks - Managing multiple priorities in a fast-paced environment - Taking a cooperative approach with relationship-building capabilities - Having a self-starter mentality with a drive for enhancement The salary range for this position is: $91,000 - $321,500. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy. Learn more about how we work: https://pwc.to/how-we-work For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all. Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
Posted 2 weeks
Manager of RPO Services – Logistics
Hueman People Solutions - Jacksonville, FL 32224
Manager, RPO Services - Logistics The Manager of RPO Services is responsible for leading recruitment operations for strategic logistics partnerships within a Recruitment Process Outsourcing (RPO) environment. This role serves as the primary operational liaison between the client, hiring leaders, and the recruiting team to ensure workforce delivery goals are achieved across high-volume hiring initiatives. The Manager of RPO Services oversees recruiter performance, operational efficiency, service delivery, client satisfaction, and continuous process improvement. This role requires strong leadership, data-driven decision making, and the ability to manage fast-paced recruiting operations supporting warehouse functions. The ideal candidate possesses experience leading recruiting teams in high-volume staffing environments and understands the urgency, compliance, and workforce challenges common within the logistics industry. Key Performance Indicators (KPIs) Hiring Metrics Time to fill (TTF) Fill rate Offer acceptance rate No call, no show (NCNS) rate Cost per hire Performance Metrics Recruiter productivity Candidate outreach SLA compliance Client Success Metrics Overall satisfaction SLA attainment Escalation resolution Manager of RPO Services Job Responsibilities Ensure team is meeting partnership goals and objectives Lead, grow, and develop recruiters through regular coaching and development conversations Identify recruiters who are at risk and proactively communicate with leadership Complete account scorecard, reporting, and calls with partners weekly Own and grow the client relationship at the operational level, including escalation management and proactive issue resolution Partner with the client on workforce planning, ramp forecasting, and hiring strategy Ensure compliance with client requirements and regulatory standards (e.g., I-9, background checks, drug screening) Drive recruiter daily activity and pipeline execution Conduct weekly one-on-one meetings Complete and review recruiter scorecards with each recruiter Determine weekly recruiter accountability and goals Own account-level process improvements Execute and monitor marketing strategy and results (in coordination with marketing team) and recommend changes Participate in the planning and execution of RPO management meetings Create and maintain training materials for your partnership(s) Participate in the creation and presentation of partnership reviews to client stakeholders Analyze recruiting funnel and SLA data to identify trends, surface risks, and drive course corrections May require occasional travel to client sites, conferences, and other recruiting events Qualifications - Required Bachelor’s degree or equivalent professional experience preferred Minimum of 3 years’ recruiting experience in RPO, staffing, logistics, manufacturing, or high-volume hiring environments At least 1 year of leadership or team management experience Experience managing recruiting operations in fast-paced, metric-driven environments Experience working with ATS, CRM systems, workforce analytics, and reporting tools Qualifications - Desired 5+ years of recruiting experience, with at least 2 in high-volume/hourly environments At least 2 years of direct experience managing recruiters or recruiting teams Demonstrated experience supporting high-volume hourly hiring at scale Skills, Characteristics, Knowledge, and Abilities Embodies Hueman’s core values - excellence, teamwork, change, trust, and service - in every interaction with clients, candidates and team members Strong leadership and team development skills Ability to manage competing priorities in a fast-paced operational environment High sense of urgency and operational accountability Exceptional written and verbal communication skills Excellent client relationship management abilities Collaborative, energetic, and solutions-oriented approach in a fast-paced environment Proficiency in Microsoft Office, ATS platforms, and reporting dashboards Commitment to delivering exceptional customer and candidate experiences Work Location and Travel Jacksonville, FL preferred; hybrid (in-office and remote) for local candidates Fully remote considered for candidates outside Jacksonville Must be willing to work Pacific Time Zone hours
Posted 2 weeks
Senior Manager, Audit & Assurance Growth
Deloitte - Jacksonville, FL 32202
Are you a business development professional with a passion for leveraging relationships to drive revenue growth opportunities? Do you thrive on coaching and motivating others to initiate and expand relationships with prospective clients? If so, Deloitte's Audit & Assurance (A&A) Growth Team is looking for someone like you. Predictable, sustainable, and profitable revenue growth requires a consistent, proactive, solution-based mind-set and well-coordinated teamwork among professionals with diverse backgrounds. Recruiting for this role ends on 7/31/26 Work you'll do As an A&A Growth Senior Manager, you will work closely with local leaders to analyze the market and help build and maintain a portfolio of strategic targets. You will support individual professionals, and assigned account teams with company and competitor research, relationship mapping, and developing and tracking progress of an action plan that includes measurable relationship-building activities to advance the account through our pipeline. You will also help to drive a growth culture mentality within the A&A practice via meeting with and presenting to partners and staff as well as training them on tools, creating reports as needed, and building and maintaining knowledge of your assigned industry(ies) and geography(ies). Additional responsibilities will include: For priority accounts, meet with account teams to vet/support/revise strategic plans in order to drive accountability and progress, and track action items. Be a trusted advisor to the office and growth leaders in your market(s) and serve as a champion of Deloitte's Green Dot mindset by bringing insights, leading practices, and creative thinking to support them in their growth efforts. Help develop and execute internal communications strategy in support of the market's A&A growth program as needed. Serve as subject-matter expert for local Audit & Assurance practice on marketplace and industry developments, competitive intelligence, relevant marketing and alumni activities, and Deloitte messaging ( g. , audit innovation). Leverage Salesforce CRM system to track progress of full-service accounts as well as to report on overall target list as needed. Lead and contribute to special projects as needed. The team Our team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities. Our professionals are committed to excellence and to enhancing the trust of our stakeholders. Creative thinking and independence are key to success and are welcomed by our growth leaders. Quality is our top priority, and by focusing on innovation, we continue to raise the bar on quality and deliver greater value to our clients. Learn more about Deloitte Audit & Assurance . Qualifications Required: Bachelor's degree in marketing, business, English, journalism, communications, or related field or equivalent years of relevant experience 8+ years of related experience Experience in marketing, pursuit management, or business development Excellent communication skills-verbal and written Excellent relationship development and persuasive skills-at all levels of the organization Strong project- and people-management skills Strong analytic, critical thinking, and creative capabilities Proficient in Microsoft office Ability to travel up to 10%, on average, based on the work you do and the clients and industries/sectors you serve Limited immigration sponsorship may be available Preferred: Master's degree 12+ years of experience preferred Big Four, audit, or professional services marketing, business development, or pursuit experience preferred Knowledge of Salesforce or other CRM a plus The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $102,500 to $210,600. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Posted 2 weeks
Manager , Audit & Assurance Growth
Deloitte - Jacksonville, FL 32202
Are you a business development professional with a passion for leveraging relationships to drive revenue growth opportunities? Do you thrive on coaching and motivating others to initiate and expand relationships with prospective clients? If so, Deloitte's Audit & Assurance (A&A) Growth Team is looking for someone like you. Predictable, sustainable, and profitable revenue growth requires a consistent, proactive, solution-based mind-set and well-coordinated teamwork among professionals with diverse backgrounds. Recruiting for this role ends 7/31/26. Work you'll do As an A&A Growth Manager, you will work closely with local leaders to analyze the market and help build and maintain a portfolio of strategic targets. You will support individual professionals, and assigned account teams with company and competitor research, relationship mapping, and developing and tracking progress of an action plan that includes measurable relationship-building activities to advance the account through our pipeline. You will also help to drive a growth culture mentality within the A&A practice via meeting with and presenting to partners and staff as well as training them on tools, creating reports as needed, and building and maintaining knowledge of your assigned industry(ies) and geography(ies). Additional responsibilities will include: For priority accounts, meet with account teams to vet/support/revise strategic plans in order to drive accountability and progress, and track action items. Be a trusted advisor to the office and growth leaders in your market(s) and serve as a champion of Deloitte's Green Dot mindset by bringing insights, leading practices, and creative thinking to support them in their growth efforts. Help develop and execute internal communications strategy in support of the market's A&A growth program as needed. Serve as subject-matter expert for local Audit & Assurance practice on marketplace and industry developments, competitive intelligence, relevant marketing and alumni activities, and Deloitte messaging ( g. , audit innovation). Leverage Salesforce CRM system to track progress of full-service accounts as well as to report on overall target list as needed. Lead and contribute to special projects as needed. The team Our team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities. Our professionals are committed to excellence and to enhancing the trust of our stakeholders. Creative thinking and independence are key to success and are welcomed by our growth leaders. Quality is our top priority, and by focusing on innovation, we continue to raise the bar on quality and deliver greater value to our clients. Learn more about Deloitte Audit & Assurance. Qualifications Required: Bachelor's degree in marketing, business, English, journalism, communications, or related field or equivalent years of relevant experience 5+ years of related experience Experience in marketing, pursuit management, or business development Excellent communication skills-verbal and written Excellent relationship development and persuasive skills-at all levels of the organization Strong project- and people-management skills Strong analytic, critical thinking, and creative capabilities Proficient in Microsoft office Ability to travel up to 10%, on average, based on the work you do and the clients and industries/sectors you serve Limited immigration sponsorship may be available Preferred: Master's degree 8+ years of experience preferred Big Four, audit, or professional services marketing, business development, or pursuit experience preferred Knowledge of Salesforce or other CRM a plus The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $84,300 to $173,300. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Posted 2 weeks
Payroll Clerk
CoventBridge Group - Jacksonville, FL
Overview: Payroll Clerk CoventBridge is seeking a Payroll Clerk in the Jacksonville, FL area to join our Payroll Team. A Payroll Clerk is primarily responsible for the timesheets and expenses related to the field investigators. A Payroll Clerk works closely with operations to verify accuracy of submissions. Responsibilities/ Requirements: Essential Duties and Responsibilities: Audit weekly timesheets for Field Investigators. Audit expense reports submitted by Field Investigators. Communicate with Case Managers Special Projects as determined by business needs. Competencies: Excellent written and verbal communication skills Detailed oriented Ability to multi task Organization/prioritization skills Computer skills - Microsoft Office Excel and Outlook Team player attitude Ability to meet deadlines Educational/Experience Qualifications: High school diploma or equivalent 2-3 years experience in Payroll Benefits: Medical, Dental, Vision plans Life, LTD and STD paid by the employer 401(k) with company match up to 4% Paid Time Off and company paid holidays Tuition assistance after 1 year of service About Us: CoventBridge Group is the global leader in full-service investigations providing Surveillance, SIU and Compliance, Claims Investigation, Counter-Fraud Programs, Desktop Investigations, Social Media, Record Retrieval, Canvasses and Vendor Management programs. The company provides top tier data privacy and security practices, deploys robust case management technology customized to clients’ needs and delivers worldwide coverage via its 1000 employees and affiliates worldwide. CoventBridge is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, caste, disability, veteran status, and other legally protected characteristics and maintains a drug-free workplace. CoventBridge is committed to the full inclusion of all qualified individuals. As part of this commitment, CoventBridge will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: Human Resources; 888-932-7364; [email protected].
Posted 2 weeks
GUEST SERVICE REPRESENTATIVE II – MAYPORT NAVY LODGE – FLEX
Navy Exchange - Mayport, FL
Job Number: 260001SO Primary Location: United States-Florida-Mayport Organization: Mayport Pay Range: $16.80 - $24.90 Job Summary Serves as first point of contact with guests at a Navy Gateway Inn and Suites and/or Navy Lodge property, and handles all stages of guests' stay; accommodating special requests as needed, and resolving issues that may arise. Responsible for front desk operations, lobby appearance, guest service, related office operations and the safety, security and privacy of all guests. Overnight shifts are regularly scheduled. Duties and Responsibilities - Must possess a welcoming manner and positive attitude, demonstrate effective communication skills, interacts professionally with guests, answering questions concerning lodging facilities, amenities and provides information about local attractions - Assists guests with all requests, in person or via telephone, including, but not limited to, making, confirming and/or cancelling room reservations, collecting payments and presenting lodging receipts, check-in/check-out process, authorized patron verification, guest room assignments, credit card processing etc. - Greets and welcomes guests upon sight, always maintaining outstanding guest relations. - Required to complete all mandatory training designated for overnight shift and is designated to fill in schedule gaps due to call-outs, no-shows, vacations etc. for the overnight shift schedule. Completes all work duties and reports assigned to the shift, as required. - Communicates with all lodging associates and chain of command concerning operations, guest issues or situations that require immediate attention. - Applies knowledge of standard operating procedures, processes and rules governing patron eligibility. Receives requests and processes reservations within established guidelines. When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging options in the area. - Reconciles shift transactions of all accounts and outlets of the property, ensuring complete balancing while maintaining guest service at all times. - Interacts with guests and receives and resolves guests' complaints, including but not limited to: adjusting room fees, adjusting check-in/check-out times consistent with program policy, and refers unusual issues to immediate supervisor for assistance and/or resolution. Utilizes judgment and understanding of policies and procedures to better assist guests. - Registers and assigns rooms to guests, issuing room keys or cards; transmits and receives messages, and keeps records of occupied rooms and guest accounts, makes and confirms reservations, presenting statements and collecting payments, as necessary. - Operates a multi-line telephone system, records and delivers messages, as required, and answers inquiries pertaining to services, base facilities, area attractions and travel directions. - Responsible for inventory of all keys and other supplies and/or amenities maintained at the front desk. Keeps the front desk and lobby area clean and safe. - Responsible for assigned master key. Properly logs in and out using key log for record. Must report lost key to supervisor immediately for security reasons. - Utilizes the Property Management System (PMS) to access guest information, retrieve reservation information and change or cancel reservations as requested by the guests. Verifies registration information, secures a credit card for incidental expenses and authorizes credit card for room charges. - May be required to retrieve Lost and Found items and contact guests regarding lost or found items. - Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room, when required. - Operates POS to record sales from convenience store (if applicable). May assist in maintaining and stocking adequate supply levels. - Ensures all wake up calls are handled promptly and properly. Types any miscellaneous memos/correspondence required in the course of performing assigned duties. - Ensures security of all guests is maintained at all times - Exchanges and maintains rotating change fund and daily log of moneys received and deposited. Securely maintains all records and access to guest safety deposit boxes, as applicable. - May be required to generate and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports, as well as other daily, monthly or annual occupancy reports. Verifies accuracy of charges for correctness and makes appropriate changes if errors occur. - Completes all computer generated reports, as assigned, and notates any account discrepancies for corrective action by management. - Prepares Close Bank Report and receipts at the end of each shift in accordance with established procedures. - Prepares end of day front desk reconciliations identifying and addressing any discrepancies made throughout the day. - May be responsible for the set-up and breakdown/clean-up of the complimentary "self-service" breakfast bar. Assist with preparing, heating, displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. - May be required to assist in laundry facility and issue/deliver supplies to guests. - May be required to possess a valid state driver's license to travel to other lodging facilities as needed, within the normal scope of duties. - Will be required to work all shifts, including weekends and holidays, as scheduled. - May be called upon to maintain operations during inclement weather and/or other emergencies for short period of time during the absence of supervisor, GM or AGM. - May be required to obtain NEXCOM Hospitality Group (NHG) front desk certification within 6 months of employment, as well as, any other requirements. Performs other duties as assigned. GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. Schedule: Flexible (0 - 19.5 hours) Unposting Date: May 29, 2026, 10:59:00 PM
Posted 2 weeks
Manager, Quality Assurance, Firehouse Subs, US&C
Firehouse Subs - Jacksonville, FL 32246
Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world. Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities. RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc. Reporting to the Leader for FHS Quality Assurance, US&C, this position combines expertise in food manufacturing, quality assurance management systems and restaurant operations, to enhance guest satisfaction and franchisee profitability by ensuring the quality and reliability of Firehouse Foods (FHS) food products in United States and Canada. RBI follows a 5 day, in-office work schedule to support collaboration. Successful candidates will be expected to work onsite 5 days per week based out of our Jacksonville, FL office. Key Responsibilities Manage and lead different categories of products in North America QA for FHS providing on-site support in Corporate office Under indirect supervision, responsible for development, maintenance and enforcement of product safety and quality control programs and procedures to monitor the quality of Suppliers for 1,400 restaurants Identify and support improvement opportunities for product quality, safety and/or profitability; Monitor supplier quality performance through various test and product analysis reports, create ad hoc reports to characterize supplier and product performance and create culture of continuous improvement with supplier base Create and present timely and concise communication to senior management, which indicates supplier quality performance Manage third party vendor team which certifies facilities and endorses new products and/or new suppliers to ensure production of food products to brand standards Accountable of success of Commercialization of products and provides support and process consulting to Product Innovation Senior Management for new product launches during implementation and rollout of new products Develop, author and maintain relevant food specifications; third party audits, internal audits and other Quality Assurance documents and programs that result in quality consistency and safe facility conditions Evaluate consumer and restaurant complaint information and analyze supply chain to determine incident cause and verify corrective actions/preventive measures Scrutinize supplier food safety program, lab results and sensory panel results to determine aptitude and competence in ensuring consistent product quality Act as Firehouse Subs’ technical expert in commodity category by executing investigations and providing advice to the Crisis Management Team on supply issues and actions with safety implications and perceptions Monitor and assess Federal regulatory changes by agencies such as the CFIA, USDA, FSIS and FDA to ensure FHS legal compliance Review Nutritional information of new and existing products to ensure compliance to FHS nutritional guidelines and policies Qualifications Bachelor’s degree in Food Science, Food Safety, Sciences or related field 4 to 6 years of progressive work experience in related area, preferably in a large restaurant or hospitality chain Foundation in and knowledge of food science and food safety principles, included but not limited to food risk assessments (including Potentially Hazardous Food (also known as TCS foods) assessments), food safety standards (governed by health authority) of food businesses, proper sanitation and basic aspects of food technology, sensory and packaging; Hazard Analysis Critical Control Point (HACCP) certification Effective communication, organizational, and time management skills Experienced in creative and innovative root cause analysis and problem solving Excellent interpersonal skills and ability to interact with diverse audiences and stakeholders Ability to work independently and as a member of a global team Flexible, self-starter, resourceful and meticulous. Preferred Experience Bachelor’s degree in Food Science, Sciences or related field 3 to 5 years of progressive work experience in food quality, including manufacturing of food products, and/or large QSR restaurant chains. Knowledge of current manufacturing and further processing in the food industry or significant Quality Assurance production experience in related food processing required Conversant in Statistical Process Control and Process Capability Knowledge of Product Safety principles including HACCP to monitor supplier food safety/good manufacturing practices Knowledge of laboratory testing procedures and processes to monitor supplier performance standards Strong analytical and processing skills with aptitude to interpret technical data to make supplier performance decisions Effective communication, organizational, and time management skills Excellent interpersonal skills and ability to interact with diverse audiences and stakeholders Ability to work independently and as a team player Advanced computer skills i.e. Excel, Word, Outlook, Access, Statistical Tools, Tableau Ability to travel (within a designated budget) Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support. Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
Posted 2 weeks
Consultant – ServiceNow
Deloitte - Jacksonville, FL
ServiceNow Senior Consultant Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions that help clients navigate an evolving threat landscape. Through solutions and managed services that simplify complexity, we help clients operate with resilience, grow with confidence, and proactively manage cyber, risk, and technology programs. Recruiting for this role ends on 12/31/2026. Work you'll do As a Senior Consultant - ServiceNow on the Cyber Strategy & Transformation team, you will be responsible for... Leading requirements workshops and stakeholder interviews to capture, validate, and document business requirements, user stories, and current-state and future-state process flows Analyzing processes, controls, and tools to identify opportunities for ServiceNow configuration and automation across IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, Third-Party Risk Management, and ServiceNow AI Control Tower use cases Supporting functional design and configuration of ServiceNow solutions, including forms, workflows, notifications, service level agreements, dashboards, reports, roles, and access controls Documenting data models, taxonomies, workflows, controls, and reporting requirements for cyber, risk, and artificial intelligence governance use cases Producing project artifacts, including requirements documentation, functional designs, test scenarios, training materials, release notes, and deployment support materials Collaborating with client stakeholders, functional teams, and technical teams to support demonstrations, user acceptance testing, defect triage, training, cutover activities, and solution adoption A successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to others The team Our Cyber Strategy & Transformation offering develops and transforms cyber programs in line with a client's strategic objectives, regulatory requirements, and risk appetite. It keeps the enterprise a step ahead of the evolving threat landscape and gives stakeholders confidence in the organization's cyber posture. Includes design of the cyber organization, governance, and risk assessments. Qualifications Required: Bachelor's degree in Computer Science, Information Systems, Cyber Security, Engineering, Information Technology, Finance, or Business 2+ years of experience supporting ServiceNow implementation projects in a client-facing consulting role 2+ years of experience gathering business requirements, facilitating workshops, documenting process flows or user stories, and producing functional documentation 2+ years of experience designing, configuring, or implementing ServiceNow solutions in one or more of the following modules: IT Operations Management, IT Asset Management, Integrated Risk Management, Security Operations, or Third-Party Risk Management 2+ years of experience configuring ServiceNow forms, workflows, notifications, service level agreements, reports, dashboards, roles, or access controls Ability to travel 50%, on average, based on the work you do and the clients and industries/sectors you serve. Limited immigration sponsorship may be available. Preferred: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ArchX (Architecture Excellence) One or more ServiceNow Certified Implementation Specialist (CIS) certifications, including CIS-Risk and Compliance (CIS-RC), CIS-Security Incident Response (CIS-SIR), CIS-Vulnerability Response (CIS-VR), CIS-Third-Party Risk Management (CIS-TPRM), CIS-Hardware Asset Management (CIS-HAM), CIS-Software Asset Management (CIS-SAM), CIS-Service Mapping (CIS-SM), CIS-Discovery (CIS-DISCO), CIS-Event Management (CIS-EM), CIS-Data Foundations (CIS-DF), or CIS-Strategic Portfolio Management (CIS-SPM) Experience supporting implementation and configuration of ServiceNow AI Control Tower capabilities, including AI inventory management, intake and approval workflows, lifecycle oversight, issue management, dashboards, and reporting Experience supporting identity governance for human and non-human actors using Veza, or cyber asset discovery and configuration management database (CMDB) integration using Armis For individuals assigned and/or hired to work in a Remote role, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to a Remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $105,400 to $207,800. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.