Job Results
Financial Services
Posted 2 weeks
Service Delivery Management Analyst Lead
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description Job Title Service Delivery Management Analyst Lead Intro: At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS? About the Role You will lead service delivery management for a portfolio of premium, client-facing accounts, ensuring exceptional service and operational coordination. Acting as the primary point of contact, you will manage communication, escalations, and service performance across internal teams. This role focuses on delivering a high-touch, “silk glove” client experience while ensuring issues are resolved efficiently. Success is measured by client satisfaction, responsiveness, and the ability to coordinate timely solutions across complex environments. This role requires onsite in our Jacksonville, Florida location. Presence three days per week. What You Will Be Doing • Serve as the primary point of contact for a portfolio of assigned premium clients • Deliver high-touch, client-facing service aligned to elevated service expectations • Coordinate across infrastructure, operations, CX, and internal teams to resolve client issues • Manage escalations, ensuring timely updates, ownership, and resolution accountability • Troubleshoot service concerns by identifying root ownership and driving resolution paths • Communicate service status, incidents, and updates clearly and proactively to clients • Develop and deliver recurring client reports (weekly, biweekly, monthly) on service performance • Monitor service health, including outages, incidents, and failures, and coordinate responses • Maintain strong, fast-paced communication across multiple stakeholders and teams • Build trusted client relationships through responsiveness, transparency, and consistent delivery Required Qualifications • Experience in service delivery, client management, or operations coordination roles • Strong client-facing communication skills with ability to manage executive-level interactions • Proven ability to manage escalations and drive resolution across cross-functional teams • Experience coordinating technical and operational teams without direct authority • Strong problem-solving skills with ability to quickly assess issues and determine next steps • Ability to manage multiple clients, priorities, and communications simultaneously • Experience preparing and delivering service performance reports and metrics • Bachelor’s degree or equivalent combination of education and relevant experience Preferred Qualifications • Experience supporting financial services, treasury services, or banking operations • Familiarity with service management tools and incident tracking platforms • Experience working in high-touch or premium client service environments • Knowledge of service level agreements and performance management practices What We Offer you At FIS, you can grow your career as far as you want to take it. Here’s what else we offer: Opportunities to make an impact in fintech Personal and professional learning Inclusive, diverse work environment Resources to give back to your community Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 2 weeks
Analyst II, Business Intelligence / Data Analysis
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description At FIS, our technology helps power the world’s economy. Our teams bring innovation to life for clients and communities, and we’re committed to inclusion and belonging so everyone can do their best work. If you’re ready to learn, grow, and make an impact in fintech, we’d love to hear from you. NOTE: 1: This position is hybrid (3 days onsite) in our FIS Office location in Jacksonville (FL) 2: Current and future sponsorship are not available for this position. About the Role & Team: As an Analyst II, Business Intelligence / Data Analysis within The People Office (TPO), you will play a key role in advancing FIS’s people analytics capabilities. This role is ideal for a recent graduate or early-career professional looking to build expertise in data visualization, workforce analytics, and modern data platforms. You will support the development of interactive dashboards, translate HR and business data into actionable insights, and help scale analytics solutions using Power BI and Microsoft Fabric. Working closely with cross-functional partners, you’ll contribute to data-driven decision-making that impacts workforce strategy and organizational performance. What You Will Do: Build and enhance interactive dashboards and reports using Power BI to support workforce and HR analytics. Assist in developing and maintaining data models using modern platforms such as Microsoft Fabric. Write and optimize SQL queries to extract and validate data from multiple HR and enterprise systems. Analyze datasets to identify key trends and insights related to workforce metrics (e.g., hiring, attrition, productivity). Support automation of recurring reporting and data processes to improve efficiency and data accuracy. Partner with business stakeholders to understand requirements and translate them into clear, actionable dashboards. Ensure data quality and integrity, including troubleshooting issues and supporting root-cause analysis. Contribute to documentation of metrics, definitions, and reporting standards. Communicate insights through clear visual storytelling tailored to both technical and business audiences. Continuously learn and apply new tools and capabilities within the Microsoft analytics ecosystem. Required Qualifications: Bachelor’s degree in Business, Analytics, Data Science, Computer Science, or a related field. 1–2 years of experience (including internships/co-op) in data analysis, business intelligence, or a related discipline. Hands-on experience with Power BI (report building, basic DAX, data visualization best practices). Working knowledge of SQL and relational data concepts. Strong analytical mindset with attention to detail and data accuracy. Ability to communicate insights clearly and collaborate with cross-functional teams. Demonstrated curiosity and willingness to learn new tools and technologies. Preferred Qualifications: Exposure to Microsoft Fabric, Azure, or cloud-based data platforms. Experience working with HR systems (e.g., Workday) or people data. Familiarity with data modeling concepts (e.g., star schemas, fact/dimension design). Experience with ETL/ELT or data transformation processes. Basic understanding of workforce or business performance metrics. Exposure to scripting languages such as Python is a plus. Why You’ll Love Working Here: Work on high-impact people analytics initiatives that influence workforce strategy. Gain hands-on experience with leading-edge Microsoft technologies (Power BI, Fabric, Azure). Learn and grow within a collaborative, data-driven team in The People Office. Build a strong foundation in analytics, visualization, and modern data platforms. At FIS, we’re not just keeping up with the future of fintech—we’re shaping it. Join us to help advance the way the world pays, banks, and invests. NOTE: 1: This position is hybrid (3 days onsite) in our FIS Office location in Jacksonville (FL) 2: Current and future sponsorship are not available for this position. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 2 weeks
Manager, Client Success (CSM)
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the role: The Manager, Client Success is responsible for directly managing a book of strategic or portfolio accounts whilst leading and developing a team of Client Success Managers. This role is responsible for driving client value, retention and growth by leading a team of client success managers while also directly managing a portfolio of key accounts. The Manager blends strategic leadership with hands-on execution ensuring best practices are modeled, client relationships are strengthened and business outcomes are consistently delivered and is accountable for client outcomes, team performance, and execution of client success strategy at a portfolio or segment level. About the team: The Manager, Client Success is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to use their product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities. What you will be doing: Client Ownership Manage a defined portfolio of high‑value or complex clients as the primary Client Success Manager Drive adoption, measurable value realization, retention, and expansion within owned accounts Serve as an escalation point for critical client risks and relationship challenges Build trusted relationships with senior client stakeholders and act as a strategic advisor Develop and execute joint success plans with milestones and KPIs aligned to client business outcomes Team Leadership Lead, coach, mentor, and performance‑manage a team of Client Success Managers Set clear expectations, objectives, and success plans aligned to Client Success strategy Conduct regular one‑to‑ones, deal reviews, and client health deep dives Build team capability across onboarding, adoption, risk management, renewals, and expansion motions Model best‑in‑class client engagement while empowering team members to lead Cross‑Functional Collaboration Partner closely with Sales on renewals, upsell, and expansion opportunities Collaborate with Product, Support, and Professional Services to resolve systemic client issues Act as a critical link between clients and internal teams, translating client needs into actionable insights Advocate for the voice of the customer to inform product and go‑to‑market strategies Execution & Operational Excellence Translate Client Success strategy into day‑to‑day execution Monitor portfolio health, retention, NPS, and adoption metrics Proactively analyze client health and usage data to identify risk and drive corrective action plans Ensure consistent use of CRM tools, playbooks, and engagement standards Operate effectively in ambiguity; test, learn, and iterate to improve outcomes Required Qualifications Bachelor’s degree or equivalent experience required, MBA or another advanced degree preferred 8-12+ years of experience in customer success, account management or related roles Relevant previous experience in financial technology services Knowledge of financial technology industry and products, including market trends, challenges, and opportunities Proven experience managing enterprise or strategic client relationships Prior people-management experience or strong player/ coach readiness Strong commercial acumen Data-driven mindset with experience using CRM and client health metrics Excellent stakeholder management and executive-level communication skills What we offer you: A career at FIS is more than just a job. It’s the chance to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 2 weeks
Software Engineer Specialists-Payments API Platform (Real Time & Event Driven)
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description FIS Management Services, LLC seeks Software Engineer Specialists-Payments API Platform (Real Time & Event Driven) in Jacksonville, FL to design, develop, and govern a companywide API and event platform, defining canonical models, structured data contracts, and versioning to enable interoperable, audit ready integrations. Evaluate system specifications for complex business requirements and prepare computer based solutions, and analyze problems in terms of detailed system and cloud resource capabilities to ensure scalability and resilience. Lead the architecture and operation of 24×7×365, low-latency services with documented availability objectives and continuous operations patterns including active-active, automated failover. Establish and enforce security architecture for digital transactions using recognized frameworks, tokenization, and hardware-backed key management with validated cryptographic modules. Implement OAuth 2.0, JWT, TLS, RBAC, and secrets management. Integrate strong customer authentication where required, achieving zero high severity audit findings, SAST/DAST 90% coverage, and 100% on-schedule key rotations. Design and develop RESTful and event driven APIs using modern technologies including Java/Spring Boot, NET Core, Node.js, and Python Flask, with automated CI/CD. Set the reliability engineering program for APIs and event pipelines by defining SLIs/SLOs, implementing error-budget governance, standardizing runbooks and chaos/resiliency tests, and improving health. Implement end-to-end observability including traces, metrics, and logs with correlation and golden-signal dashboards. Engineer transaction integrity via idempotency, deduplication, replay/retry semantics, and safe-retry keys to deliver exactly-once–like outcomes. Own API spec governance for synchronous HTTP and asynchronous events—compatibility rules, deprecation policy, and contract/conformance tests. Drive performance engineering for high throughput, low latency services through partitioning, indexing, memory/GC tuning, and hot path optimizations. Lead structured data migration and interoperability with mapping guides, reconciliation controls, and cutover/rollback plans. Produce and maintain technical documentation—API specs, integration guides, reference adapters/SDKs, and test harnesses. Collaborate with product, engineering, compliance, and operations to translate requirements into measurable outcomes Chair design/risk reviews for ADRs, threat models, data classification, segregation of duties to align with risk, audit, and compliance. Verify program logic by preparing representative test data and executing trial runs in lower/UAT environments. Plan and oversee program level deliverables—dependencies, technical risks, cross-team cutovers. REQUIREMENTS: Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, or related field and ten (10) years of progressively responsible experience in the job offered or a related occupation: evaluating systems specifications for complex business requirements and developing and preparing computer based solutions; analyzing problems in terms of detailed equipment requirements and capabilities, including those related to scalable applications and cloud based resources; troubleshooting complex technical issues; architecting, designing, and developing RESTful and/or event driven APIs using modern technologies including Java/Spring Boot; implementing industry standard security in API design including OAuth 2.0, JWT, TLS encryption, role based access controls, and secrets management; In the alternative, the employer will accept a Master’s degree in the above listed fields and eight (8) years of experience in the above listed skills. Telecommuting and/or working from home may be permissible pursuant to company policies. QUALIFIED APPLICANTS: Please apply directly through our website by clicking on “Apply Now.” Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 2 weeks
Administrative Assistant
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients, and communities. If you’re ready to start learning, growing, and making an impact with a career in fintech, we’d like to know: Are you FIS? About the Role You’ll be part of the Executive Assistant Center of Excellence (EA CoE) – a global community redefining what it means to be an Assistant at FIS. The EA CoE drives operational excellence, collaboration, and capability building across the company. Together, we enable consistent standards, build connections across regions, and elevate the impact of program members that we support. This position is a part of the EA CoE, Shared Services Travel & Expense Administrative Assistant team. We support over 500 global colleagues with travel and expense requests. This role is located in our Jacksonville, FL Headquarters, Monday – Friday 8:30 AM – 5:00 PM EST. Responsibilities Include Makes high-level contacts of a sensitive nature inside the company. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Utilizes critical thinking skills for complex tasks. Work requires some analysis and use of initiative and independent judgment. Remains knowledgeable of corporate and department policies and procedures to complete tasks correctly and in a timely manner. Often called upon to interpret and communicate these to other employees. May make contacts of a sensitive, complex and confidential nature. Exercises judgment within defined practices and policies in selecting methods and techniques for obtaining solutions. Edits material for grammar, punctuation, clarity and sentence structure. Maintains files on correspondence, internal clients, reports and other records by inserting new documents and disposing of outdated material. Arranges and coordinates global business travel for executives via Concur booking tool. Submits expense reports for executives via Oracle. Utilizes ServiceNow to generate tickets and track workflow. Updates ticketing queue(s) with status changes. Must have a comprehensive ability to manage appointments and email via Outlook 365 and Copilot AI programs. Exemplary follow-through skills are required. Performs coverage of other team associates when out of office. Must work well and communicate effectively with a global team via MS Teams. Exhibit working knowledge of Excel for weekly reporting. Be a self-starter and responsible for time management. Required Qualifications 2 + years experience in a professional work environment Excellent knowledge of administrative practices and procedures. Ability to manage sensitive, complex, confidential information whilst utilizing great Customer Service skills. Strong professional communication and interpersonal skills. Professional presentation. Attention to detail in making travel arrangements, completing expense reports and maintaining forms, records, etc. Thorough knowledge and use of computer and any associated software, e.g., Microsoft Outlook, Copilot, MS Teams, Word, Excel, PowerPoint, etc. Ability to prioritize, monitor, follow-through, and problem solve on multiple activities at once. Ability to format and produce reports and other correspondence using various PC software applications. Ability to establish and maintain effective working relationships with employees and clients. High school diploma or GED Preferred Qualifications 2-year degree What we Offer you As part of FIS, we expect you to bring your best every day. That’s why we’ll reward you with exceptional benefits that include: Ample development resources to help advance your skills. Opportunities to help tackle industry-defining challenges and actively redefine the future of financial services and technology. A community environment where collaboration, flexibility and respect are top of mind. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 2 weeks
Product Support Representative Seniors
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description FIS Management Services, LLC seeks Product Support Representative Seniors in Jacksonville, FL to administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfy client needs. Provide in-depth product support to FIS clients by resolving incoming inquiries. Respond to customer product inquiries via telephone or in written, internet-based email or chat sessions. Resolve customer concerns raised during installation, operation, maintenance, or product application or compatibility matters. Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommend corrective action. Document customer information and recurring technical issues to support product quality programs and product development. Recreate client issues in the test environment, identify/document how applications and systems interact to support business processes. Resolve client concerns raised during installation, operation, maintenance, or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily client-centric activities. REQUIREMENTS: Bachelor’s degree or foreign equivalent in Business Administration, Finance, or a related field and six (6) years of progressively responsible experience in the job offered or a related occupation: integrating Quantum (Treasury), Echos (Swift Service Bureau), and Trax (Business to Business Payment application) financial solutions including troubleshooting custom APIs for secure data exchange; working with API configuration, log analysis, and resolving connectivity and authentication issues across multi-tier environments; utilizing treasury instruments and financial markets including FX, Money Markets, Repos, Derivatives, & Swaps for trade lifecycle management, settlement, and risk analysis; utilizing FIS Quantum Treasury Management System , Bloomberg for market data, and SWIFT messaging for compliance and operational efficiency; designing and troubleshooting SAP Crystal Reports using SQL queries and ODBC, relational databases data sources; implementing skills in Microsoft SQL and Oracle scripting for complex datasets, including performance tuning, indexing, and query optimization; supporting cloud migrations from FIS Private Cloud to AWS/Azure , system health monitoring, and performance troubleshooting; and working with Agile and Waterfall SDLC methodologies and JIRA and Confluence tools for issue tracking and documentation. Telecommuting and/or working from home may be permissible pursuant to company policies. QUALIFIED APPLICANTS: Please apply directly through our website by clicking on “Apply Now.” Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 2 weeks
Data Engineer Seniors III (Databricks)
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description FIS Management Services, LLC seeks Data Engineer Seniors III (Databricks) in Jacksonville, FL to design, develop, and enhance applications and data solutions in collaboration with product managers, clients, and engineering teams. Analyze requirements, defining technical specifications, participating in design reviews, and implementing software enhancements. Code, debug, test, and prepare documentation for installation and maintenance. Train internal teams and external clients on system functionality and supporting project planning, scheduling, and reporting. Develop Python based validation scripts to ensure data quality, schema conformity, and completeness prior to ingestion. Utilize PySpark within Databricks to read, cleanse, transform, and integrate large scale datasets, while Unity Catalog enables secure, governed access to ADLS. Develop Spark notebooks to optimize data structures and support parameter driven execution. Design a reusable Delta Live Tables framework to standardize ingestion and transformation across bronze, silver, and gold layers, improving consistency, reliability, and operational efficiency. Create a centralized error logging framework to capture standardized exceptions, enhance observability, support compliance, and strengthen overall data platform resilience. REQUIREMENTS: Bachelor’s degree or foreign equivalent in Applied Computer Science, Computer Engineering, or a related field and four (4) years of experience in the job offered or a related occupation: working with Azure and AWS cloud based data engineering platforms; utilizing python data processing frameworks, including MPP engines and ELT/ETL transformation frameworks including DBT and PySpark; performing ETL/ELT development, data modeling, and working with optimized data formats including Parquet and Delta technologies; implementing version control and collaborative development practices using Git and code reviews; and working with CI/CD pipelines and automated testing methodologies, including TDD and unit testing approaches. In the alternative, the employer will accept a master’s degree in the above listed fields and two (2) years of experience in the above listed skills. Telecommuting and/or working from home may be permissible pursuant to company policies. QUALIFIED APPLICANTS: Please apply directly through our website by clicking on “Apply Now.” Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 2 weeks
Sr. Manager, Enterprise Financial Planning & Analysis (FP&A)
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. About the Role As Director of Enterprise FP&A, you will play a key role in enterprise-wide financial planning and analysis, supporting how strategic, operational, and investment decisions are made. This role partners with senior leaders to translate strategy into actionable financial insights and contributes to forecasting, performance management, and decision support across the business. Success is measured by the quality of insights delivered, forecast accuracy, and your ability to influence financial outcomes. Role location: Jacksonville, FL (Hybrid - Tuesday to Thursday in office, M/F virtual) What You Will Be Doing Support enterprise financial planning, forecasting, and long-range planning processes Partner with consulting firms to leverage AI tools across the Finance function Contribute to consolidated management reporting and financial narratives for senior audiences Translate corporate strategy into integrated financial models and performance targets Partner with business leaders on growth, margin, and investment decisions Deliver clear, data-driven insights on performance drivers, risks, and opportunities Drive continuous improvement in planning tools, data quality, and analytical methods Support governance and standards for enterprise financial analytics and metrics Mentor and develop FP&A analysts and team members Contribute to M&A, capital allocation, and scenario analysis with rigorous financial modeling Support the annual planning and monthly forecast processes including providing key assumptions (i.e. merit, T&B by country, allocations, fx, etc.). Partner with financial systems and development teams to promote new system functionality and approve additional metadata/system dimensions for operational finance teams. Execute enterprise-wide initiatives including refining the functional model and driving alignment between the HR source system with the financial forecast. Oversee the Corporate allocation process for technology and functional costs the operating segments by partnering with the accounting and tax teams. Manage the plan maintenance cycle for movements between and within segments incorporating YTD true-up and prior year adjustments when necessary. Maintain the Enterprise FP&A calendar. Required Qualifications 10+ years of progressive experience in FP&A, corporate finance, or financial strategy 5+ years leading enterprise-level planning, forecasting, or financial performance management initiatives 3+ years managing and developing finance professionals Demonstrated ability to influence senior stakeholders through financial insight Solid understanding of P&L, balance sheet, and cash flow dynamics Proficiency with financial planning systems, analytics tools, and data visualization (Hyperion) Bachelor’s degree in finance, accounting, or a skills-based equivalent Preferred Qualifications Experience in large-scale, matrixed, or publicly traded organizations Exposure to fintech, technology, or regulated financial services environments Scenario modeling and capital allocation experience MBA, CPA, CFA, or comparable advanced certification Background in process transformation or finance modernization initiatives What We Offer You At FIS, you can grow your career as far as you want to take it. Here’s what else we offer: Opportunities to make an impact in fintech Personal and professional learning Inclusive, diverse work environment Resources to give back to your community Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 2 weeks
Service Delivery Management Analyst Lead
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description Job Title Service Delivery Management Analyst Lead Intro: At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS? About the Role You will lead service delivery management for a portfolio of premium, client-facing accounts, ensuring exceptional service and operational coordination. Acting as the primary point of contact, you will manage communication, escalations, and service performance across internal teams. This role focuses on delivering a high-touch, “silk glove” client experience while ensuring issues are resolved efficiently. Success is measured by client satisfaction, responsiveness, and the ability to coordinate timely solutions across complex environments. This role requires onsite in our Jacksonville, Florida location. Presence three days per week. What You Will Be Doing • Serve as the primary point of contact for a portfolio of assigned premium clients • Deliver high-touch, client-facing service aligned to elevated service expectations • Coordinate across infrastructure, operations, CX, and internal teams to resolve client issues • Manage escalations, ensuring timely updates, ownership, and resolution accountability • Troubleshoot service concerns by identifying root ownership and driving resolution paths • Communicate service status, incidents, and updates clearly and proactively to clients • Develop and deliver recurring client reports (weekly, biweekly, monthly) on service performance • Monitor service health, including outages, incidents, and failures, and coordinate responses • Maintain strong, fast-paced communication across multiple stakeholders and teams • Build trusted client relationships through responsiveness, transparency, and consistent delivery Required Qualifications • Experience in service delivery, client management, or operations coordination roles • Strong client-facing communication skills with ability to manage executive-level interactions • Proven ability to manage escalations and drive resolution across cross-functional teams • Experience coordinating technical and operational teams without direct authority • Strong problem-solving skills with ability to quickly assess issues and determine next steps • Ability to manage multiple clients, priorities, and communications simultaneously • Experience preparing and delivering service performance reports and metrics • Bachelor’s degree or equivalent combination of education and relevant experience Preferred Qualifications • Experience supporting financial services, treasury services, or banking operations • Familiarity with service management tools and incident tracking platforms • Experience working in high-touch or premium client service environments • Knowledge of service level agreements and performance management practices What We Offer you At FIS, you can grow your career as far as you want to take it. Here’s what else we offer: Opportunities to make an impact in fintech Personal and professional learning Inclusive, diverse work environment Resources to give back to your community Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 2 weeks
Analyst II, Business Intelligence / Data Analysis
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description At FIS, our technology helps power the world’s economy. Our teams bring innovation to life for clients and communities, and we’re committed to inclusion and belonging so everyone can do their best work. If you’re ready to learn, grow, and make an impact in fintech, we’d love to hear from you. NOTE: 1: This position is hybrid (3 days onsite) in our FIS Office location in Jacksonville (FL) 2: Current and future sponsorship are not available for this position. About the Role & Team: As an Analyst II, Business Intelligence / Data Analysis within The People Office (TPO), you will play a key role in advancing FIS’s people analytics capabilities. This role is ideal for a recent graduate or early-career professional looking to build expertise in data visualization, workforce analytics, and modern data platforms. You will support the development of interactive dashboards, translate HR and business data into actionable insights, and help scale analytics solutions using Power BI and Microsoft Fabric. Working closely with cross-functional partners, you’ll contribute to data-driven decision-making that impacts workforce strategy and organizational performance. What You Will Do: Build and enhance interactive dashboards and reports using Power BI to support workforce and HR analytics. Assist in developing and maintaining data models using modern platforms such as Microsoft Fabric. Write and optimize SQL queries to extract and validate data from multiple HR and enterprise systems. Analyze datasets to identify key trends and insights related to workforce metrics (e.g., hiring, attrition, productivity). Support automation of recurring reporting and data processes to improve efficiency and data accuracy. Partner with business stakeholders to understand requirements and translate them into clear, actionable dashboards. Ensure data quality and integrity, including troubleshooting issues and supporting root-cause analysis. Contribute to documentation of metrics, definitions, and reporting standards. Communicate insights through clear visual storytelling tailored to both technical and business audiences. Continuously learn and apply new tools and capabilities within the Microsoft analytics ecosystem. Required Qualifications: Bachelor’s degree in Business, Analytics, Data Science, Computer Science, or a related field. 1–2 years of experience (including internships/co-op) in data analysis, business intelligence, or a related discipline. Hands-on experience with Power BI (report building, basic DAX, data visualization best practices). Working knowledge of SQL and relational data concepts. Strong analytical mindset with attention to detail and data accuracy. Ability to communicate insights clearly and collaborate with cross-functional teams. Demonstrated curiosity and willingness to learn new tools and technologies. Preferred Qualifications: Exposure to Microsoft Fabric, Azure, or cloud-based data platforms. Experience working with HR systems (e.g., Workday) or people data. Familiarity with data modeling concepts (e.g., star schemas, fact/dimension design). Experience with ETL/ELT or data transformation processes. Basic understanding of workforce or business performance metrics. Exposure to scripting languages such as Python is a plus. Why You’ll Love Working Here: Work on high-impact people analytics initiatives that influence workforce strategy. Gain hands-on experience with leading-edge Microsoft technologies (Power BI, Fabric, Azure). Learn and grow within a collaborative, data-driven team in The People Office. Build a strong foundation in analytics, visualization, and modern data platforms. At FIS, we’re not just keeping up with the future of fintech—we’re shaping it. Join us to help advance the way the world pays, banks, and invests. NOTE: 1: This position is hybrid (3 days onsite) in our FIS Office location in Jacksonville (FL) 2: Current and future sponsorship are not available for this position. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass