Job Results
Financial Services
Posted 2 weeks
Apps Development Group Manager Sr Vice President
Citi - Jacksonville, FL
Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Applications Development Group Manager is responsible for accomplishing results through the management of a team or department in an effort to establish and implement new or revised application systems and programs in coordination with the Technology Team. The overall objective of this role is to drive applications systems analysis and programming activities. Responsibilities: Manage multiple teams of professionals to accomplish established goals and conduct personnel duties for team (e.g. performance evaluations, hiring and disciplinary actions) Provide strategic influence and exercise control over resources, budget management and planning while monitoring end results Utilize in-depth knowledge of concepts and procedures within own area and basic knowledge of other areas to resolve issues Ensure essential procedures are followed and contribute to defining standards Integrate in-depth knowledge of applications development with overall technology function to achieve established goals Provide evaluative judgement based on analysis of facts in complicated, unique, and dynamic situations including drawing from internal and external sources Influence and negotiate with senior leaders across functions, as well as communicate with external parties as necessary Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Recommended Qualifications: 10+ years of relevant experience Experience in applications development Experience in management Experience managing global technology teams Working knowledge of industry practices and standards Consistently demonstrates clear and concise written and verbal communication Education: Bachelor’s degree/University degree or equivalent experience - Job Family Group: Technology - Job Family: Applications Development - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $141,440.00 - $212,160.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: Aug 18, 2026 - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Posted 2 weeks
Digital Software Engineer Intermediate Analyst Officer
Citi - Jacksonville, FL
Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Digital S/W Engineer Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. Responsibilities: Turn tech stack and application design into code on multiple development platforms (e.g. iOS, Android, web/Angular, services). Address a variety of responses to problems, questions, or situations by applying established criteria to directly influence development outcomes. In doing so, use the right technology to solve technical challenges required to deliver small scale features and functions and / or supporting aspects of a larger program efforts. Responsible for applications systems analysis and programming activities that may include assisting with feasibility studies, time and cost estimates and implementation of new or revised applications systems and programs. Accountable for development, design, construction, testing and implementation and write secure, stable, testable and maintainable code. Expected to operate with autonomy, while some oversight and direction may be required. Engage in digital applications development, risk technology, Middleware, Mainframe applications, Non Mainframe applications, Analytic Model Development and Application support activities to meet specific business needs of user areas and to test systems to ensure integrity of deliverables. Expected to provide sound understanding of application development concepts and principles and a basic knowledge of concepts and principles in other technology areas. On occasion, may need to consult with users, clients and other technology groups on issues and recommend programming solutions for customer exposed systems. Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems involved with your projects. This includes the business requirements, applications/services, runtime operations (including trouble management/associated support strategies), and maintenance. Understand the business context and the associated customer use cases. Understand the team’s technologies and are able to evaluate system designs and architecture as you participate in solution discussions, development and the creation of application / systems documentation. Drive clarity into technical implementation by driving system build and performance discussions, providing technical context to team members as required and competently represent your team’s systems to others both inside and outside Digital. Occasionally need guidance from peers and / or manager as the team’s operating procedures and technology is well defined. Build and maintain integrated project development schedules that account for internal / external dependencies, differing SDLC approaches, numerous constraints, and adequately factor in contingency for unplanned delays. Negotiate features and associated priority and help the team and their customers reach consensus. Verbal and written communication is clear and concise. Clearly articulate development and timeline dependencies. Have good working relationships with team members, manager, and peers. Improve team development related processes that accelerate delivery, drive innovation, lower costs, and improve quality. Ensure self and peers are actively seeking ways to objectively measure productivity. (i.e., SonarQube Findbugs). This will include a focus on automating code quality, code performance, unit testing, and build processing in the CI/CD pipeline (RTC, Jenkins, RLM) Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications: 2-5 years in an Apps Development role. Demonstrated execution capabilities. Strong analytical and quantitative skills; Data driven and results-oriented Experience in running high traffic, distributed, cloud based services Experience in affecting large culture change Experience leading infrastructure programs Skilled at working with third party service providers Excellent written and oral communication skills Education: Bachelor’s/University degree or equivalent experience - Job Family Group: Technology - Job Family: Digital Software Engineering - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $76,560.00 - $106,840.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: Aug 18, 2026 - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Posted 2 weeks
Gen AI Engineering Analyst – Vice President
Citi - Jacksonville, FL
Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services. Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together. The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to lead applications systems analysis and programming activities. Responsibilities: Partner with multiple management teams to ensure appropriate integration of functions to meet goals as well as identify and define necessary system enhancements to deploy new products and process improvements Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals Provide in-depth analysis with interpretive thinking to define issues and develop innovative solutions Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Recommended Qualifications: 6-10 years of relevant experience in Apps Development or systems analysis role Strong proficiency in with Python, Java/C++, SQL Hands-on experience developing models with major frameworks such as TensorFlow, PyTorch, or Scikit-learn. Proven experience designing, building, and consuming APIs and web services (e.g., REST, GraphQL). Familiarity with web frameworks like Django or Flask is a significant plus.) Solid knowledge with Docker, Kubernetes Expertise in using data-centric libraries like Pandas and NumPy for data cleaning, transformation, and analysis. Experience with large-scale data processing using Apache Spark is a plus. Experience deploying and managing applications on at least one major cloud platform (AWS, Azure, or Google Cloud AI). Hands-on experience with cloud-native AI/ML services (e.g., AWS SageMaker, Azure ML) is highly valued. Practical experience with NLP libraries and toolkits like NLTK, spaCy, or Hugging Face Transformers for building language-aware applications. Experience creating compelling and insightful data visualizations and dashboards using tools such as Power BI, Tableau, or Matplotlib. Proficient in using Git and collaborative development workflows on platforms like GitHub. Strong understanding of key metrics and techniques for evaluating model performance, including Accuracy, Precision, Recall, F1-score, and ROC-AUC analysis. Education: Bachelor’s degree/University degree or equivalent experience Master’s degree preferred - Job Family Group: Technology - Job Family: Applications Development - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $113,840.00 - $170,760.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: Aug 18, 2026 - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Posted 2 weeks
Fraud Operations Specialist
Citi - Jacksonville, FL
Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Fraud Ops Specialist is an entry level position responsible for completing thorough risk assessments when reviewing account activity while also delivering exceptional customer service to our clients. Early fraud detection is critical in minimizing financial impact as well as protecting our client’s account and identity. Responsibilities: Perform investigation of potential fraud activity on existing credit card accounts. Respond to inbound client inquiries and assist with specific service-related requests and concerns Provide solutions to client issues through the usage of all available resources under limited supervision Complete assigned tasks in an accurate and timely manner Consistently achieve individual and team performance targets Contact card members to verify charges and recent activity to identify any potential fraud Ensure a positive customer experience while Determine specific verification procedures to be used in processing customer’s information Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by adhering to Policy, rules and regulations, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting issues with transparency. Qualifications: 1-3 years relevant experience Minimum 1 year of customer service experience Ability to process both inbound and outbound client calls High attention to detail with the ability to interpret data and organize information Consistently demonstrates clear and concise written and verbal communication Demonstrated ability to remain unbiased in a diverse working environment Education: High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. Fraud experience, at least 12 months, required Hybrid- HOP to HOP Eligible - Job Family Group: Operations - Services - Job Family: Fraud Operations - Time Type: Full time - Primary Location: Jacksonville Florida United States - Primary Location Full Time Salary Range: $41,600.00 - $53,600.00 In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. - Most Relevant Skills Please see the requirements listed above. - Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. - Anticipated Posting Close Date: - Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right - Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Posted 2 weeks
Branch Manager I – Oakleaf
Community First Credit Union of Florida - Jacksonville, FL 32222
Role: The Branch Manager is responsible for supervision, development, evaluation and discipline of direct reports. Monitors and motivates employee sales and production goals; holds staff accountable for established goals. Responsible for developing new and existing business relationships that result in new members and increased product penetration among existing members. Networks and builds relationships within the community. Responsible for operational aspects of branch including security and policy adherence. Major Duties and Responsibilities: Manages the sales and service process within the branch, developing and monitoring sales activities and staff skills to achieve branch goals and objectives Manages branch operational efficiency and compliance with all appropriates regulations, policies and procedures established by the Credit Union. Directs, develops, motivates, hires and disciplines branch personnel in coordination with the Credit Union's progressive disciplinary process. Conducts external business development to achieve established goals by calling on local businesses using business sales skills. Participates in community events and leads participation in such events by branch staff. Performs other related duties as assigned Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control, in addition to all company policies. Knowledge and Skills: Experience Three years to five years of similar or related experience, including preparatory experience. Education/Certifications/Licenses A two-year college degree or completion of a specialized course of study at a business or trade school equivalent to approximately 64 credit hours. Interpersonal Skills A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. ADA Requirements Physical Requirements Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 20 lbs. Must be capable of climbing / descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of travel by automobile (as driver and passenger), commercial airlines, rental vehicles and public transportation and be able to lodge in public facilities. Must be capable of regular, reliable and timely attendance. Working Conditions Must be able to routinely perform work indoors in climate-controlled private office with minimal noise. Mental and/or Emotional Requirements Must be able to perform job functions independently and work effectively either on own or as part of a team. Must be able to plan and direct the work activities of self and others. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters. Community First Credit Union is an Equal Opportunity Employer. Community First values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Posted 2 weeks
Relationship Banker Jacksonville Beach
Wells Fargo - Jacksonville Beach, FL 32250
Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top five on the 2026 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role: Wells Fargo is seeking a Relationship Banker (SAFE) to join our National Branch Network, where trusted advice, disciplined growth, and long-term customer relationships define success. This role serves customers across all segments, including affluent customers, as the primary point of contact for everyday banking needs, products and services through scheduled appointments, lobby engagement, and proactive outreach. The role helps customers progress toward their financial goals through planning, digital engagement, and customized deposit, credit, and investment solutions. In addition, this role supports everyday banking activities such as opening accounts, handling service requests, and delivering a seamless experience that makes it easier for customers to manage their banking with confidence. Relationship Bankers will build credibility and loyalty by leading with curiosity and insight, turning meaningful discovery conversations into enduring customer partnerships. You will work in a collaborative branch environment, backed by one of the most recognized banking brands and ongoing coaching, while partnering with colleagues to meet customer needs through appropriate referrals. Success in this role is driven by strong relationship acumen, proactive customer engagement, and seamless collaboration with partners across Wealth, Home Lending, and Business Banking to deliver a differentiated customer experience. Wells Fargo recognizes and rewards the behaviors that create meaningful customer value and support customers in making informed financial decisions. This role is well suited for professionals who aspire to build a long-term career in financial services, deepen their consultative expertise, and support customers as their financial needs become more complex over time. In this role you will: Proactively acquire, manage, and grow a portfolio of consumer and business customer relationships Lead discovery‑driven conversations to understand customer goals and deliver tailored banking and credit strategies that strengthen relationships, increase retention, and drive balanced growth across deposits, lending, and investments Partner with a team of professionals across Wealth, Home Lending, and Business Banking to deliver integrated solutions by coordinating warm introductions, setting clear expectations, and taking personal ownership to convert qualified opportunities into closed outcomes Champion digital adoption by educating customers on self-service and mobile banking options to elevate satisfaction, engagement, and service efficiency. Resolve account inquiries and service requests within authorized limits, documenting actions and setting follow-up plans that reinforce trust and ease. Demonstrate risk excellence through accurate documentation, sound judgment, timely issue escalation, and adherence to policies and regulations to support strong control outcomes The Relationship Banker LP (license pending) role is a temporary position until employee has successfully completed licensing and SAFE requirements. Upon successful completion, employees will transition to the Relationship Banker (SAFE) role. Employees hired into the Relationship Banker LP role who are not fully licensed will participate in the Branch Network Licensed Banker program. Required Qualifications: 2+ years of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 1+ year of assessing and meeting the needs of customers or helping with issue resolution, demonstrated through work or military experience 1+ year of building and maintaining effective relationships with customers and partners Desired Qualifications: Proven ability to source, acquire, and deepen relationships through proactive outreach and building strong internal partnerships to support the customer experience Knowledge of book of business management practices, documentation of planning conversations, and consistent follow-through to drive retention and balanced growth across deposits, lending, and investments Experience assessing needs and recommending products and services for consumer and business customers Champion digital adoption by educating customers on self-service and mobile banking options to elevate satisfaction, engagement, and service efficiency Demonstrated ability to communicate clearly and confidently, listen with empathy, and build credibility and trust with others 1+ year of financial services experience in one or a combination of the following: consumer, home lending, business banking, or investments Successfully completed Financial Industry Regulatory Authority (FINRA) Series 6 and Series 63 examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration State Insurance license(s) Job Expectations: Ability to work a schedule that will include most Saturdays This role requires FINRA Series 6, Series 63 (or FINRA recognized equivalents), and State Insurance license(s) which must be active or completed within a designated timeframe. For any FINRA qualification exams earned after Sept. 30, 2018, the Securities Industry Essentials (SIE) exam is also required. For the following states where hired, FINRA Series 65 (or equivalent) examination will also be required to be attempted within a specified period of time: AK, AL, CT, DE, HI, IA, ID, IN, KS, MD, MI, MN, MS, MT, NC, ND, NE, NM, OR, SC, SD, TN, TX, UT, VA, WA, WI, and WY. Wyoming allows referral-only licensed bankers to receive the IAR registration without the Series 65/66. Requirements may change based on current state regulations. Obtaining and maintaining required FINRA licenses is necessary for continued employment. This role also requires meeting enhanced financial fitness and criminal background standards. Wells Fargo will begin the FINRA review process once an offer is accepted. SAFE registration is required at the time of employment and Wells Fargo will initiate the process after your start date. Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed (credit score not included) and additional ongoing screening may apply. This position is not eligible for Visa sponsorship Posting Location: 233 N 3rd St, JACKSONVILLE BEACH, FL 32250 Posting End Date: 16 Aug 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Posted 2 weeks
Personal Banker St Johns Town Center Jacksonville FL
Wells Fargo - Jacksonville, FL 32202
Why Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top five on the 2026 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. Join us! About this role: Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch. In this frontline role, you will build relationships with customers by supporting everyday banking needs through in‑branch interactions, scheduled conversations, and proactive outreach. You will learn about customers’ goals and connect them to the right banking products, services, and digital tools to help them manage their finances with confidence. You will support account openings, service requests, and credit applications while working closely with branch teammates to deliver a consistent, high-quality customer experience. Success is driven by strong relationship building, sound judgment, and the ability to balance service with growth. As a member of a leading financial institution, this role provides a strong foundation for long-term career growth and mobility, supported by Wells Fargo’s training and coaching. In this role you will: Build lasting customer relationships through proactive, meaningful conversations that support financial well-being and deepen engagement Lead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals to meet customer and business goals Support everyday banking needs, including new account openings, service requests, and credit applications Perform cash handling and teller line activities, accurately processing transactions while maintaining compliance and operational standards Demonstrate comfort using and adopting digital tools and technologies to enhance the customer experience and support evolving banking needs Deliver accurate, compliant service while exercising sound judgement within defined risk controls Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists, ensuring customers are connected to the right expertise Required Qualifications: 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Prior experience in financial services or a highly regulated, customer-facing role, demonstrating comfort with structured processes, accuracy, and service expectations Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement Comfort initiating outreach (calls, emails, or other channels) to strengthen relationships and identify opportunities to support customer needs Demonstrated comfort with digital tools and technology, with the ability to quickly learn new systems and confidently guide customers in adopting capabilities that enhance their banking experience Ability to identify customer needs and connect them to appropriate solutions, including referrals when additional expertise is needed Proven ability to collaborate with teammates and partners to resolve needs and deliver a seamless customer experience Demonstrated ability to follow policies and regulations while identifying and escalating risk concerns Job Expectations: Ability to work a schedule that will include Saturdays Support branch operations by flexing between cash handling and customer banking activities, with an emphasis on delivering strong service through account openings and ongoing account support. SAFE registration is required at the time of employment and Wells Fargo will initiate the process after your start date. Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed (credit score not included) and additional ongoing screening may apply. This position is not eligible for Visa sponsorship Posting Location: ST. JOHNS TOWN CENTER 4715 Town Center Parkway JACKSONVILLE, FL JOB POSTING MAY COME DOWN EARLY DUE TO HIGH VOLUME OF APPLICANTS! Posting End Date: 16 Aug 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Posted 2 weeks
Relationship Specialist
VyStar Credit Union - Fernandina Beach, FL 32034
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. * SELECTION PROCESS: As part of our preliminary recruiting process, we kindly ask candidates to complete an online assessment sent to their email from our third-party vendor, HireVue. To be considered, please complete the assessment within the allotted time. If you don't receive it after applying, check your spam folder. Assessment results are valid for 6 months. ACCOUNTABILITY STATEMENT The Relationship Specialist's responsibilities include providing unbelievable member experiences with every member interaction both in-person and on the phone, identifying member cues, asking open-ended discovery questions, and growing consumer and business relationships by identifying member needs and properly positioning VyStar financial solutions. This key relationship-building position must be able to describe VyStar Credit Union’s value proposition versus competitors and convey the importance of educating and proactively helping members with their financial goals. ESSENTIAL RESPONSIBILITIES Use each member interaction both on the phone and in-person to provide unbelievable member experiences from greeting and welcoming, to strengthening and enhancing member relationships through quality conversations and cross-selling credit union solutions effectively. Identify member cues, ask open-ended discovery questions, and grow consumer and business relationships by identifying member needs. Understand and position consumer and business deposit, credit, insurance, and investment solutions appropriately. Handle personal and business account transactions, open accounts, and process various types of loan applications. Explain basics of credit and savings options and effectively refer more complex business products, mortgage solutions, investments options, and insurance. Provide additional services to members such as account maintenance, notary, wire transfer, savings bond redemption, safe deposits box services, fraud claims, and credit card disputes. Support and participate in all Credit Union initiatives and campaigns. Exercise sound judgment and discretion while remaining compliant with well-defined limits and guidelines. Work with relative independence to accomplish tasks. Exhibit a high degree of integrity, trustworthiness, and professionalism always. Exude a positive and professional attitude with members and partners consistently. Resolve member problems independently, seeking to find ways to a “yes” whenever possible, and escalating more complex concerns. Embrace VyStar’s Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments. Actively lead by example through community service supporting the VyStar brand. Utilize excellent verbal and written communication skills. Utilize all available relationship-building and documentation tools to ensure comprehensive follow-up with members, fostering continued growth in member relationships through proactive engagement and personalized service. Engage proactively with members through outbound calls to understand needs and provide comprehensive solutions related to VyStar Credit Union’s products and services, resulting in booked sales. Address and overcome objections effectively while educating members about the wide array of offerings available. Perform other duties as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. JOB QUALIFICATIONS EDUCATION High School Diploma/GED is required. Associate’s degree is preferred. EXPERIENCE Previous experience in a sales and/or customer service position, community service, military service, asking questions, offering recommendations and making referrals is preferred, preferably with a financial institution. KNOWLEDGE, SKILLS & ABILITIES Ability to process accurate transactions and requests. Must possess and utilize excellent listening skills, verbal, and written communications skills. Proficient in the use of the Internet and Microsoft Office. Must have an outgoing personality and a strong desire to help people. Must be professional in appearance and attitude. Must be able to handle many tasks in a fast-paced environment. Must possess strong critical thinking and decision-making abilities. Strong communication skills and a genuine passion for sales are essential for success in this role. May stand throughout entire shift in order to assist members or other staff. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. ADDITIONAL JOB DESCRIPTION Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job. Focus Focus your full attention by carefully listening to and observing your client or member. Connect Consistently be friendly and approachable. Demonstrate you care. Understand Listen empathetically and ask questions. (70%/30%) Counsel Recommend solutions based on your client’s or member’s needs and objectives. Advance Ensure that member's expectations were exceeded. Verify necessary follow-up action. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 2 weeks
Mortgage Accounting Liaison
VyStar Credit Union - Jacksonville, FL 32202
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Mortgage Accounting Liaison ACCOUNTABILITY STATEMENT The Mortgage Accounting Liaison serves as a critical bridge between the Mortgage Accounting, Mortgage Servicing, Mortgage Operations, Finance, Information Technology, Internal Audit, Risk, Compliance, and other business partners to support accurate, timely, and well-controlled mortgage accounting processes. This position is responsible for coordinating issue resolution, gathering and validating operational support, tracking open items, assisting with process documentation, monitoring recurring exceptions, and helping ensure mortgage-related activity is appropriately communicated, supported, and resolved. Reporting to the AVP Mortgage Accounting, this role supports the stabilization, standardization, and ongoing governance of mortgage accounting activities, including MSP-related transaction flows, general ledger mapping, clearing and suspense activity, escrow and investor activity, reconciliations, reporting, exception tracking, and cross-functional communication. The position requires strong organization, attention to detail, analytical ability, follow-through, and the ability to work collaboratively with business partners to promote accountability, transparency, and sustainable resolution of mortgage accounting issues. ESSENTIAL JOB FUNCTIONS Cross-Functional Liaison and Issue Coordination Serves as a primary day-to-day liaison between Mortgage Accounting and key business partners to support timely communication, issue intake, follow-up, and resolution of mortgage accounting matters. Coordinates with Mortgage Servicing, Mortgage Operations, Finance, Information Technology, Risk, Compliance, Internal Audit, external auditors, and other stakeholders to obtain information, clarify process questions, validate support, and assist with resolving items impacting accounting, reconciliations, reporting, or controls. Maintains organized tracking of open items, recurring issues, action plans, deadlines, owners, aging, supporting documentation, and resolution status. Escalates significant, aged, recurring, or high-risk matters to the AVP Mortgage Accounting timely and assists in preparing concise updates for accounting leadership and project governance forums. Process Documentation, Controls, and Governance Support Assists in documenting mortgage accounting processes, transaction flows, control points, escalation paths, reporting dependencies, and recurring procedures. Helps maintain desk procedures, process maps, issue logs, decision logs, and other documentation needed to support audit readiness, operational consistency, and sustainable knowledge transfer. Supports the Mortgage Accounting team in monitoring adherence to established processes, reconciliation standards, exception management protocols, approval workflows, and internal control expectations. Assists with gathering support for audit, examination, control testing, and remediation requests, ensuring information is complete, accurate, well organized, and provided timely. Mortgage Accounting Operations and Reconciliation Support Supports the review, validation, and follow-up of mortgage-related activity impacting general ledger accounts, clearing and suspense accounts, escrow activity, investor and custodial activity, payment processing, loan sales, participation, mortgage servicing rights, and other mortgage-related balances. Assists team members in obtaining supporting reports, researching operational questions, validating data, and documenting explanations for variances or exceptions. Partners with Mortgage Accounting team members to identify trends, recurring breaks, data gaps, timing differences, mapping concerns, process inconsistencies, and other items that impact reconciliation quality or month-end close. Assists in tracking corrective actions through completion and validating that resolution steps are documented and sustainable. Reporting, Communication, and Stakeholder Updates Prepares, maintains, or contributes to status updates, open item summaries, aging reports, issue trackers, meeting notes, follow-up lists, and other communication tools used to provide visibility into mortgage accounting priorities. Communicates clearly and professionally with internal business partners regarding information needs, deadlines, support requirements, ownership, and next steps. Supports recurring meetings, project workstreams, and governance routines by organizing materials, capturing decisions and action items, following up on deliverables, and helping ensure cross-functional dependencies are visible and addressed. Promotes a collaborative, service-oriented, and solution-focused approach to resolving mortgage accounting matters. MSP Stabilization, Optimization, and Change Support Assists with MSP stabilization, optimization, automation, system conversion, reporting enhancement, and process improvement initiatives impacting mortgage accounting. Supports user acceptance testing, report validation, transaction mapping review, exception monitoring, and documentation of process or system changes that affect mortgage accounting, reconciliations, general ledger activity, or controls. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. VyStar Excellence Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job: Focus - Focus your full attention by carefully listening to and observing client or member. Connect - Consistently be friendly and approachable. Demonstrate your care. Understand - Listen empathetically and ask questions (70%/30% rule). Counsel - Recommend solutions based on your member’s needs and objectives. Advance - Ensure that member’s expectations were exceeded. Verify necessary follow-up actions. KNOWLEDGE, SKILLS, AND ABILITIES Working knowledge of accounting operations, general ledger activity, account reconciliations, internal controls, and financial institution processes. Knowledge of mortgage servicing, mortgage accounting, escrow activity, investor reporting, clearing and suspense accounts, MSP, Workday, and related reporting tools preferred. Strong organizational skills with the ability to maintain accurate issue logs, follow-up trackers, documentation repositories, and status reporting. Strong analytical and problem-solving skills with the ability to research variances, identify trends, summarize findings, and support root-cause resolution. Excellent verbal and written communication skills, including the ability to communicate clearly with accounting leadership, business partners, auditors, project teams, and other stakeholders. Ability to manage multiple priorities, meet deadlines, follow through on open items, and escalate issues appropriately in a fast-paced, highly regulated environment. High attention to detail and commitment to accuracy, documentation quality, confidentiality, accountability, and internal control compliance. Proficiency with Microsoft Excel, Word, Outlook, Teams, general ledger systems, reconciliation tools, reporting tools, and mortgage servicing or loan accounting systems. Experience with Workday and MSP preferred. Ability to work independently while contributing to a collaborative, service-oriented, and solution-focused team environment. EDUCATION AND EXPERIENCE Associate degree in Accounting, Finance, Business Administration, or a related field required; bachelor’s degree preferred. Equivalent combination of education, training, and relevant work experience may be considered. Two or more years of experience in accounting, financial operations, mortgage servicing, loan operations, reconciliations, audit support, project coordination, or related financial services function preferred. Experience working in a regulated financial institution environment preferred. Experience supporting cross-functional projects, process documentation, issue tracking, reconciliation cleanup, system implementation, or process improvement initiatives preferred. DISCLAIMER AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 2 weeks
AVP, Member Solutions
VyStar Credit Union - Jacksonville, FL 32202
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. AVP, Member Solutions Accountability Statement The incumbent in this position is responsible for all facets and management of Member Solutions Teams. The AVP, Member Solutions is responsible for setting strategic direction, providing support to the department leadership team and professional staff for its achievement and assuring that goals are met consistent with VyStar’s Mission, Vision, and Values. Identifies and spearheads the implementation of cross-functional strategic initiatives designed to position the organization for growth, greater scalability, and increased efficiency related to reducing delinquency and losses. The AVP, Member Solutions directs the managers, supervisors, and teams in achievement of exceptional member service, operational quality, and achievement of organizational goals. Oversees the various call center environments, pre-charge-off collections, and loss prevention efforts. Leads the department with a demonstrated high-level knowledge of business management, mergers & acquisitions, collections technology, advanced analytics, AI learning, robotic technology, regulations, functional expertise, and employee engagement focus. The AVP, Member Solutions ensures adherence to collections policies and procedures in conjunction with state/federal laws and regulations pertaining to Consumer, Commercial & Mortgage product lines. Therefore, the incumbent will need a vast knowledge of the following regulations and agencies, Consumer Financial Protection Bureau (CFPB), Equal Credit Opportunity Act (ECOA), Truth in Lending Act, Real Estate Settlement Procedures Act (RESPA), Federal Housing Adminstration (FHA), Veteran’s Affairs (VA), Fannie Mae (FNMA), Telephone Consumer Protection Act (TCPA), Servicemembers Civil Relief Act (SCRA), Fair Credit Reporting Act (FCRA), Fair Debt Collections Practice Act (FDCPA), Unfair Deceptive Abusive Acts and Practices (UDAAP) and State/Federal Bankruptcy Laws. Incumbent must understand how Artificial Intelligence (AI), machine-learning, Advanced Data Analytics, and Robotics Process Automation (RPA) can maximize efficiency, service, and lead to optimal employee and member experiences. Such results will be essential in evaluating staff, mergers & acquisitions, adherence to KPI’s and determine training opportunities where applicable. Essential Job Functions Serve as a thought partner with VP Member Solutions & Loss Mitigation and SVP Loan Administration to develop and design collections strategy that aligns to overall corporate plan and goals. Administration and development of Artificial Intelligence (AI), machine-learning, Advanced Data Analytics, and Robotics Process Automation (RPA) to increase collectability while reducing losses in alignment with Annual Operating Plan (AOP) requirements. Works in conjunction with the Risk Compliance & Decision Support Analyst & VP, Member Solutions for setting the annual delinquency, and charge-off forecast and budget based on desired AOP projections. Implements plans, programs and work processes and procedures necessary to achieve desired results; coordinates and integrates functions within the department and across the Credit Union. Assess department processes, procedures, and practices to identify areas of increased efficiency and/or effectiveness. Proposes and implements solutions through advanced analytics/ robotic automation to address gaps and increase the overall effectiveness of the department and achievement of departmental goals. Leads and oversees the Member Solutions Department to ensure that loan loss and delinquency goals meet or exceed strategic planning goals, while maintaining risk level tolerances. Assist in the development of internal controls that prevent future errors to mitigate identified risks. Maintain thorough knowledge of regulatory requirements and VyStar’s lending policies associated with Consumer, Commercial and Mortgage products. Responsible for strategic implementation to improve technology and drive business results. Identify and recommends solutions to issues the company will and is facing due to the expansion through M&A Ensure compliance with applicable regulations including but not limited to CFPB, FCRA, FCCPA, FDCPA, BSA, TCPA, and other collection/debt recovery related regulations and requirements. Provides leadership and works with staff to develop and retain highly competent, member service-oriented staff through training and day-to-day management practices that support the Credit Union’s mission and strategic goals: ensures that the mangers, supervisors, and team members are well informed, and the continuity of the function is ensured by trained back up personnel for each area of focus. Will present to Department Leadership monthly, collections strategy, loss prevention efforts performance including any areas of opportunity identified. Ensures accuracy and timeliness of all Policy Committee reporting. Consistent coordination and communication with VP Member Solutions & Loss Mitigation, SVP Loan Administration, and Chief Lending Officer regarding credit quality issues. Maintains current information regarding credit union policies, procedures, service products, or loans and deposits related regulations as well as system updates to perform duties properly. This may include taking courses in VyStar Learning Center or attending training classes that are provided by the other departments. Attends training sessions that are hosted by other departments, in addition to other training related to our service products, policy changes, or procedure changes. Demonstrates an ongoing comprehensive working knowledge of regulations governing the collections industry. Ensures operational compliance in all areas and quickly communicates and actions a plan with all concerned parties with respect to non-compliance issues. Promotes the Credit Union by participating in community involvement and special events. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job: Focus - Focus your full attention by carefully listening to and observing client or member. Connect - Consistently be friendly and approachable. Demonstrate your care. Understand - Listen empathetically and ask questions (70%/30% rule). Counsel - Recommend solutions based on your member’s needs and objectives. Advance - Ensure that member’s expectations were exceeded. Verify necessary follow-up actions. KNOWLEDGE, SKILLS & ABILITIES A minimum of five years of management experience of which 3 years in a debt collections environment is required. Experience in collections, call center or customer service environment with a financial institution is preferred. Experience with developing other leaders is preferred. Ability to define problems, aggregate facts and draw valid conclusions. Strong ability to assess, automate, and simplify with little direction. Knowledgeable in collections systems and applied technology with the ability to learn new systems. Strong knowledge of all laws and regulations associated with consumer rights and collections. Computer literacy is required. Advanced proficiency in Microsoft Office products such as Excel, Power Point and Word is required. The successful candidate for this job should have the ability to interact effectively with members, employees, and management, to ensure smooth workflow and provide efficient and consistent results. A congenial attitude in dealing with people, and well-developed verbal and written communication skills are a must. First Data Resources (FDR)/Fiserv experience, preferred. Spanish -speaking skills are highly preferred. EDUCATION REQUIRED A Bachelor’s degree is required in a business-related field or 8+ years of equitable experience. Continuing education via local conferences, workshops, and webinars is required for updates and/or changes in the handling of the Consumer, Mortgage & Commercial loans governed federal and state regulations. Incumbent must maintain knowledge on all current requirements, industry changes and routinely share that knowledge with all staff members. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources