Job Results
Financial Services
Posted 4 weeks
Associate Risk Investigator
Paysafe - Jacksonville, FL 32256
Date: 4 Mar 2026 Location: Jacksonville, FL, US, 32256 Company: Paysafe About Paysafe Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences. Overview: Kickstart Your Career in Merchant Risk Fraud. Are you ready to launch your career in fraud prevention and risk management? Join Paysafe’s dynamic team as a Risk Associate where you’ll play a key role in protecting our business and customers from fraud and financial loss. This entry-level position is ideal for individuals with a strong analytical mindset, a passion for problem-solving and an interest in learning about financial crime. You’ll gain hands-on experience investigating suspicious activity, working with financial data, and collaborating with internal and external partners. This role is based in Jacksonville, Florida and offers a flexible hybrid environment where you will have a blend of three office days and two remote working days during the work week. Responsibilities: Monitor daily merchant transactions to identify unusual patterns and take action to mitigate risk. Investigate high-risk activity by engaging with merchants, issuing banks, and cardholders. Educate customers and partners on best practices for card acceptance and fraud prevention. Collaborate with peers and leadership to improve systems and processes. Work on ad hoc projects and initiatives as needed to help the company manage risk. Help supporting the team with reporting and other administrative tasks relevant to the risk team Qualifications: Degree in Business or a related field (or equivalent experience). Experience working fraud/risk/KYC roles advantageous, but not essential Excellent written and verbal communication skills Strong organizational skills to own and manage your own caseload Demonstrates basic data literacy, with the ability to create and interpret reports in Excel. Life at Paysafe: One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3300 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth. Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact. Equal Employment Opportunity Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you Nearest Major Market: Jacksonville
Posted 4 weeks
Project Manager, Product
Paysafe - Jacksonville, FL 32256
Date: 4 Mar 2026 Location: Jacksonville, FL, US, 32256 Company: Paysafe Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. The Project Manager, Product will be responsible for leading the planning and execution of small to medium-sized projects that deliver defined features, releases, or product enhancements. This role ensures that all assigned initiatives are delivered on time, within scope, and in alignment with business and technical expectations. The Project Manager, Product is expected to apply foundational project management principles to establish structure, drive accountability, and maintain transparency across stakeholders. Key Responsibilities Project Definition and Planning: Develop clear project plans and define objectives in partnership with business and technology stakeholders. Builds detailed delivery plans that include milestones, dependencies, and timelines, ensuring all participants understand their roles and responsibilities. Execution and Delivery Management: Oversees the day-to-day execution of project tasks, coordinating cross-functional activities to ensure deliverables are completed within the agreed schedule and budget. Maintains focus on achieving business value and managing change requests appropriately. Risk and Issue Management: Identifies potential risks early, documents mitigation plans, and proactively communicates issues to avoid delivery impacts. Stakeholder Engagement: Builds and maintains productive relationships with internal and external partners, providing clear and consistent updates on progress, decisions, and challenges. Governance and Reporting: Maintains accurate project documentation, status reports, and metrics to ensure leadership visibility into progress and outcomes. Process Adherence and Improvement: Follows established PMO standards, templates, and governance frameworks, while continuously identifying opportunities to refine delivery practices. Qualifications & Skills Bachelor’s degree in Business Administration or related field, required, or additional relevant experience in lieu of education, required. Minimum 2 years of professional experience managing projects or equivalent delivery responsibilities. Demonstrated success in managing small to mid-scale initiatives independently. Working knowledge of Agile and Waterfall methodologies preferred. CAPM or PMP certification in progress or completed is desirable. Experience in fintech, payments, or other technology-driven financial services, ideally with exposure to global payment methods and compliance frameworks is preferred. Solid understanding of project management frameworks, methodologies, and lifecycle phases. Strong organizational and analytical skills with the ability to manage multiple priorities simultaneously. Effective written and verbal communication, capable of engaging both technical and non-technical stakeholders. Proven ability to manage scope, schedule, and budget while maintaining high quality standards. Demonstrate consistent reliability in meeting commitments and achieving results. Communicates with transparency, keeping all parties informed of risks, progress, and outcomes. Exhibits initiative and curiosity, showing readiness to take on increasingly complex assignments. Fosters collaboration by promoting accountability and solution-oriented problem solving within the project team. Life at Paysafe: One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3200 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth. Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact. Equal Employment OpportunityPaysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you Nearest Major Market: Jacksonville
Posted 4 weeks
Senior Project Manager, Product
Paysafe - Jacksonville, FL 32256
Date: 4 Mar 2026 Location: Jacksonville, FL, US, 32256 Company: Paysafe Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,300 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. The Senior Project Manager, Product is responsible for leading medium to large-scale initiatives that require coordination across multiple functions or releases. This role combines advanced project management expertise with strong cross-functional leadership to deliver complex, high-impact solutions. The Senior Project Manager, Product operates with a high degree of independence, ensuring that projects meet strategic business goals while balancing scope, schedule, and quality. They serve as a trusted partner to senior stakeholders, driving clarity, accountability, and delivery excellence across teams. Key Responsibilities Strategic Planning and Execution: Translates business objectives into actionable project plans that encompass detailed schedules, dependencies, budgets, and success measures. Ensures alignment between business priorities, technical execution, and operational readiness. Integrated Delivery Management: Leads end-to-end project delivery for cross-functional efforts, proactively managing interdependencies, adjusting plans to stay on track, and resolving conflicts to maintain momentum. Stakeholder and Communication Management: Engages closely with business sponsors, product owners, and technical leads to manage expectations, drive alignment, and provide transparent updates on risks, progress, and outcomes. Risk, Issue, and Change Management: Anticipates challenges by maintaining a forward-looking view of potential risks. Develops contingency plans and manages escalations in a timely and structured manner to minimize disruption. Governance and Reporting: Provides accurate and consistent reporting on delivery progress, financial performance, and milestone achievement to leadership and governance bodies. Continuous Improvement: Identifies inefficiencies or bottlenecks within the project delivery process and contributes to the development of improved methods, templates, and best practices across the PMO. Qualifications & Skills Bachelor’s degree in Business Administration or related field, required, or additional relevant experience in lieu of education, required. Minimum 5 years of progressive experience in project management or related leadership roles. Proven ability to manage multiple cross-functional projects simultaneously. Advanced knowledge of Agile and traditional delivery methodologies. PMP or PRINCE2 Practitioner certification required; Agile or PMI-ACP certification strongly preferred. Demonstrated experience influencing senior stakeholders and driving accountability across functions. Deep understanding of project and program delivery methodologies, including Agile, Hybrid, and Waterfall frameworks. Ability to manage ambiguity, balancing competing priorities while maintaining focus on strategic outcomes. Strong interpersonal, negotiation, and influence skills to build trust and alignment across senior stakeholders. Demonstrated ability to manage large budgets, integrated schedules, and complex dependency structures. Serves as a role model for delivery excellence, guiding others through best practices and disciplined execution. Anticipates issues before they escalate and leads resolution with composure and accountability. Coaches and mentors less experienced project managers to elevate team capability and maturity. Gains respect as a proactive problem-solver who brings clarity, direction, and calm under pressure. Continuously seeks to enhance delivery processes and adopt innovative approaches to project execution. Life at Paysafe: One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3200 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth. Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact. Equal Employment OpportunityPaysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you Nearest Major Market: Jacksonville
Posted 4 weeks
Manager, Inside Sales
Paysafe - Jacksonville, FL 32256
Date: 4 Mar 2026 Location: Jacksonville, FL, US, 32256 Company: Paysafe About Paysafe Paysafe is a leading payments platform with an extensive track record of serving merchants and consumers in the global entertainment sectors. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With 29 years of online payment experience, an annualized transactional volume of $152 billion in 2024, and approximately 3,000 employees located in 12+ countries, Paysafe connects businesses and consumers across 260 payment types in 48 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com. Your career starts here. Help us build and deliver innovative payment solutions. Position Overview: This Manager, Inside Sales is responsible for managing and leading a team of Direct Sales Representatives. This individual is accountable for the monthly and daily sales metrics of new account approvals, new account activations, net revenue, and product sales. The emphasis of which will be on monthly, weekly, and daily production goals. This individual must be able to coach, train and motivate Sales Representatives to be actively engaged with clients every day, build rapport with clients on every call, be able to teach consultative selling and product sales that provide a complete solution for the client, and finally close the sales call and get the client activated. Additionally, this individual will need to do summary level reporting on a monthly, weekly and daily basis to provide relevant metrics with a qualitative explanation to senior management. This is a hybrid position based in our Jacksonville, FL office, with an expectation of working onsite three days per week. Responsibilities: Develop and implement sales plans to exceed revenue targets within the inside sales vertical. Collaborate with cross-functional sales leaders to drive initiatives that improve key performance metrics such as close rates, client engagement, activations, and overall net revenue Analyze daily and month-to date sales reports to monitor progress and identify trends. Deliver clear, data-driven summaries and recommendations to leadership. Prepare and present monthly performance reviews, including metrics such as close rates, approvals, activations and revenue generation. Lead, coach and inspire a high-performing team of Business Development Managers. Identify team needs, implement targeted development actions, and provide monthly performance insights to senior leadership. Foster a culture of accountability, growth and continuous improvement. Stay informed on industry trends, regulatory changes, and competitor offerings within the mid-market payments space. Use market insights to refine sales strategies and position our solutions effectively against competitors. Qualifications: Bachelor’s degree in business, marketing, or a related field; or equivalent professional experience in lieu of a degree, required Minimum of 5 years of sales leadership experience within the merchant services or payment processing industry, required. Proven ability to coach, develop, and lead high-performing sales teams. Deep understanding of payments ecosystem, including merchant services, payment processing and POS solutions. Experience with FiServ and the Clover product line is a strong advantage. Demonstrated success in building and executing sales plans that drive revenue growth and market expansion. Exceptional interpersonal skills with the ability to build trust, influence stakeholders, and work cross-functionally to resolve issues. Skilled in CRM platforms (Salesforce preferred) and sales analytics tools to monitor performance, optimize pipeline health, and inform decision-making. Life at Paysafe: One network. One partnership. At Paysafe, this is not only our business model; this is our mindset when it comes to our team. Being a part of Paysafe means you’ll be one of over 3200 members of a world-class team that drives our business to new heights every day and where we are committed to your personal and professional growth. Are you ready to make an impact? Join our team that is inspired by a unified vision and propelled by passion. Our culture values humility, high trust & autonomy, a desire for excellence and meeting commitments, strong team cohesion, a sense of urgency, a desire to learn, pragmatically pushing boundaries, and accomplishing goals that have a direct business impact. Equal Employment Opportunity Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type concerning ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you. Nearest Major Market: Jacksonville
Posted 4 weeks
CSM, Strategic Accounts
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the Role The Director of Client Success/Primary Client Success Manager serves as the primary client-facing lead for FIS most strategic accounts. Acting as a strategic partner to clients and a bridge between internal teams and external stakeholders, this role is responsible for advocating for the client internally and representing a unified FIS externally. The DCS/PCSM drives client satisfaction, solution adoption, and overall value realization. By serving as a strategic partner, the DCS/PCSM ensures clients realize the full value of their investment, fosters long-term relationships, and aligns FIS solutions with business goals all while supporting the broader mission of client advocacy and partnership. About the team: The Client Success Manager is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to use their market and product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from our products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities. What you will be doing: Client Point of Contact: Acts as the primary liaison for high-value clients, ensuring seamless communication, resolution of concerns for their product area, and strategic alignment between FIS and the client Strategic Planning: Owns and develops detailed, tailored plans for client success, retention, and expansion opportunities to ensure Client Success Plans are accurate and up to date Value Realization: Ensures FIS is delivering the stated business objectives and client is achieving desired ROI Team Coordination: Ensures alignment across internal teams by facilitating collaboration and maintaining a united front during client engagements Client Engagements: Leads weekly client check-ins, monthly performance reviews, and partners on strategic discussions including but not limited to product adoption, expansion opportunities, and other commercial endeavors Commercial Partnership: Collaborates with sales teams to strengthen renewal strategies and identify expansion opportunities Contractual Visibility: Understands contractual obligations with regard to resources, roles and responsibilities Account Performance: is an expert on that client’s impact to FIS financial performance which includes but is not limited to revenue visibility, sales performance, renewal transactions, credits and SLAs Client Advocacy: Represent the client’s voice internally, ensuring their needs and concerns are addressed as well as managing various escalations Client Health Monitoring: Understands overall client health to proactively identify risks and opportunities. Reporting & Documentation: Maintain accurate and timely documentation in various systems to support reporting and leadership visibility What you will need: 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles Bachelor’s degree; relevant previous experience in financial technology services Ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations Knowledge of financial technology industry and products, including market trends, challenges, and opportunities Strong analytical skills, including experience with Tableau or similar software, and turning data into insights Strong communication/presentation skills and confidence in all levels of customer engagement/situations Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles What we offer you: A career at FIS is more than just a job. It’s the chance to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 4 weeks
CSM, Strategic Accounts
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the Role The Director of Client Success/Primary Client Success Manager serves as the primary client-facing lead for FIS most strategic accounts. Acting as a strategic partner to clients and a bridge between internal teams and external stakeholders, this role is responsible for advocating for the client internally and representing a unified FIS externally. The DCS/PCSM drives client satisfaction, solution adoption, and overall value realization. By serving as a strategic partner, the DCS/PCSM ensures clients realize the full value of their investment, fosters long-term relationships, and aligns FIS solutions with business goals all while supporting the broader mission of client advocacy and partnership. About the team: The Client Success Manager is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to use their market and product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from our products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities. What you will be doing: Client Point of Contact: Acts as the primary liaison for high-value clients, ensuring seamless communication, resolution of concerns for their product area, and strategic alignment between FIS and the client Strategic Planning: Owns and develops detailed, tailored plans for client success, retention, and expansion opportunities to ensure Client Success Plans are accurate and up to date Value Realization: Ensures FIS is delivering the stated business objectives and client is achieving desired ROI Team Coordination: Ensures alignment across internal teams by facilitating collaboration and maintaining a united front during client engagements Client Engagements: Leads weekly client check-ins, monthly performance reviews, and partners on strategic discussions including but not limited to product adoption, expansion opportunities, and other commercial endeavors Commercial Partnership: Collaborates with sales teams to strengthen renewal strategies and identify expansion opportunities Contractual Visibility: Understands contractual obligations with regard to resources, roles and responsibilities Account Performance: is an expert on that client’s impact to FIS financial performance which includes but is not limited to revenue visibility, sales performance, renewal transactions, credits and SLAs Client Advocacy: Represent the client’s voice internally, ensuring their needs and concerns are addressed as well as managing various escalations Client Health Monitoring: Understands overall client health to proactively identify risks and opportunities. Reporting & Documentation: Maintain accurate and timely documentation in various systems to support reporting and leadership visibility What you will need: 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles Bachelor’s degree; relevant previous experience in financial technology services Ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations Knowledge of financial technology industry and products, including market trends, challenges, and opportunities Strong analytical skills, including experience with Tableau or similar software, and turning data into insights Strong communication/presentation skills and confidence in all levels of customer engagement/situations Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles What we offer you: A career at FIS is more than just a job. It’s the chance to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $148,310-$249,160 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $0.00 - $999,999,999.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 4 weeks
Client Success Manager, Money Movement
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the role: The Client Success Manager (CSM) is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. By serving as a strategic partner, the CSM ensures clients realize the full value of their investment, fostering long-term relationships and aligning solution outcomes with business goals. About the team: The Client Success Manager is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to use their product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities. What you will be doing: Act as a subject matter expert in business-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities. Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact. Build strong relationships with clients, proactively engage across the lifecycle, and enable value realization Develop a deep understanding of clients’ business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption Proactively analyze client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback Capture, communicate, and bring forward expansion recommendations from customer insights to sellers Act as a liaison between product management and clients; partner with sales & professional services teams Participate in the renewal process and articulate the renewal value story to clients What you will need: 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles Familiarity with enterprise money movement (ACH, wire, instant payments) a plus Bachelor’s degree; relevant previous experience in financial technology services Ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations Knowledge of financial technology industry and products, including market trends, challenges, and opportunities Strong analytical skills, including experience with Tableau or similar software, and turning data into insights Strong communication/presentation skills and confidence in all levels of customer engagement/situations Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles What we offer you: A career at FIS is more than just a job. It’s the chance to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $106,8800-$179,430 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $0.00 - $999,999,999.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 4 weeks
Client Success Manager, Issuing
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the role: The Client Success Manager (CSM) is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. By serving as a strategic partner, the CSM ensures clients realize the full value of their investment, fostering long-term relationships and aligning solution outcomes with business goals. About the team: The Client Success Manager is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to use their product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities. What you will be doing: Act as a subject matter expert in business-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities. Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact. Build strong relationships with clients, proactively engage across the lifecycle, and enable value realization Develop a deep understanding of clients’ business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption Proactively analyze client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback Capture, communicate, and bring forward expansion recommendations from customer insights to sellers Act as a liaison between product management and clients; partner with sales & professional services teams Participate in the renewal process and articulate the renewal value story to clients What you will need: 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles Familiarity with card issuing (debit/credit processing, card fraud) a plus Bachelor’s degree; relevant previous experience in financial technology services Ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations Knowledge of financial technology industry and products, including market trends, challenges, and opportunities Strong analytical skills, including experience with Tableau or similar software, and turning data into insights Strong communication/presentation skills and confidence in all levels of customer engagement/situations Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles What we offer you: A career at FIS is more than just a job. It’s the chance to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $90,640-152,260 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $0.00 - $999,999,999.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 4 weeks
AIML Engineer III – Treasury and Lending Platforms
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description FIS Management Services, LLC seeks AIML Engineer III – Treasury and Lending Platforms in Jacksonville, FL to leverage a broad stack of Open Source and SaaS AI technologies such as Azure OpenAI, VectorDBs, RAG, RLHF, and more to build scalable AI solutions for financial workflows including cash flow forecasting, treasury operations, liquidity optimization and regulatory compliance. Design, implement, and maintain cloud-native infrastructure using AWS, Azure, or GCP, with a focus on container orchestration (EKS/ECS, GKE), infrastructure-as-code (Terraform, CloudFormation), and support for GPU/accelerated workloads. Architect and optimize advanced MLOps pipelines on Azure, automating data ingestion, distributed GPU model training, versioning, CI/CD validation, AKS deployment, and monitoring to deliver secure, compliant, and scalable AI solutions for complex financial workflows. Conduct original research on emerging AI techniques such as meta-learning and federated learning, while evaluating and comparing commercial and open-source LLMs (e.g., OpenAI, Anthropic, Mistral, Meta Llama) for performance, cost-efficiency, alignment, and reliability to inform scalable and cutting-edge AI system design. Lead performance optimization of large-scale AI models by applying techniques such as model quantization, pruning, and mixed-precision training on distributed GPU clusters to reduce inference latency in real-time financial systems. Build and deploy advanced Machine learning and statistical algorithms for financial risk forecasting and anomaly detection on high dimensional, multivariate time-series data. Integrate domain knowledge and ensure model interpretability and compliance. Write clear, maintainable code, conduct code reviews, and mentor junior teammates. Evangelize automated testing, code linting, and performance monitoring. REQUIREMENTS: Bachelor’s degree or foreign equivalent in Statistics, Mathematics, Computer Science or related field and six (6) years of progressively responsible experience in the job offered or a related occupation: working with Machine Learning (ML) engineering, analytics, or data engineering; developing advanced Machine Learning solutions including applying AI/ML techniques in financial services or highly sensitive confidential data regulated industries; integrating commercial LLM (Large Language Models) APIs including OpenAI, Anthropic or Cohere into software applications, enabling intelligent agents, summarization, and question answering capabilities; working in financial services and fintech domain including operational efficiency, reporting automation, financial data intelligence, and workflow optimization; working with any combination of tools including Python, PyTorch, TensorFlow/Keras DL stacks, Hugging Face Transformers, LangChain, fine-tuning, and RLHF modern Gen-AI tooling; and performing AI model evaluation, prompt engineering, and Retrieval-Augmented Generation (RAG) techniques. In the alternative, the employer will accept a Master’s degree in the above listed fields and four (4) years of experience in the above listed skills. Telecommuting and/or working from home may be permissible pursuant to company policies. QUALIFIED APPLICANTS: Please apply directly through our website by clicking on “Apply Now.” Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 4 weeks
Sr Manager, Business Operations
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Job Description We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS? About the role: As a Salesforce Business Architect, you’ll act as a strategic bridge between business stakeholders and technical teams, defining, designing, and governing Salesforce solutions that align with business goals. You will map business capabilities, lead requirement workshops, and ensure scalable, efficient system design - focusing on business process optimization/mapping. Please note: This is a full-time position with a required hybrid schedule in the posted location. Current and future sponsorship are not available for this position What you will be doing: Strategic Alignment: Map business processes to Salesforce capabilities and design solutions that align with business goals and industry best practices. Stakeholder Engagement: Lead workshops, journey mapping, and capability modeling to define requirements with business leaders. Solution Design: Create architectural designs, including data models and process flows, to bridge business vision with technical reality. Governance & Optimization: Ensure high-quality implementations by setting standards, managing technical debt, and driving adoption. Gap Analysis: Perform gap analysis to determine necessary custom solutions vs. standard platform functionalities. Project Leadership: Partner with developers, administrators, and consultants to oversee implementation and ensure ROI. What you bring: Experience: Experience with Salesforce platform functionality, including Sales Cloud, Service Cloud, or industry-specific solutions. Communication: Strong ability to translate complex technical concepts into business language. Process Mapping: Proficiency in modeling business processes and mapping them to CRM technology. Strategy: Expertise in business analysis, requirements gathering, and solution scoping. Education Bachelor's degree Salesforce certifications preferred. Added Bonus if you have: Experience with Salesforce Sales, Service and / or Financial Services Cloud Strong verbal and written communication Ability to gather, analyze, and present information to different audiences Ability to understand a process at a high level, while still drilling into details Have a thorough understanding of process mapping, data collection, data analysis, procedure writing, and overseeing effective requirements documentation What we offer you: A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass