Job Results
Financial Services
Posted 4 weeks
Senior DevOps Engineer
VyStar Credit Union - Jacksonville, FL 32202
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Senior DevOps Engineer Accountability Statement The ideal candidate will have experience building CICD pipelines in MS Azure and will be responsible for designing and implementing CICD pipelines for multiple applications, integrating the CICD pipelines with test automation tools and security scanning tools. The person will have very strong experience using IAC tools such as Azure ARM, Terraform, Ansible, or Chef for infrastructure automation. The candidate will also be expected to have very good knowledge in containerization and container orchestration technologies like Docker and Kubernetes along with a strong understanding of microservices architecture. ESSENTIAL JOB FUNCTIONS Design and implement CICD pipelines in MS Azure using Azure ADO Pipelines, and Pipeline as code Integrate CICD pipelines with test automation tools for implementing quality stage gates Ensure the security of the application by integrating DevSecOps practices, including static code analysis, vulnerability scanning, secrets management, and configuration management. Implement and maintain infrastructure as code using Azure ARM, Terraform, Ansible, Chef, and Puppet. Develop and maintain scripts and tools to automate infrastructure and application deployments using Azure CLI, PowerShell, and other scripting languages. Collaborate with developers, testers, and other stakeholders to ensure successful deployment of applications Continuously improve and optimize CICD pipelines to increase efficiency and reduce deployment time Ensure the security of the application by integrating DevSecOps practices, including static code analysis, vulnerability scanning, secrets management, and configuration management. Monitor and troubleshoot the DevOps infrastructure to ensure high availability and scalability and respond to incidents and problems as they arise. Implement and maintain monitoring and logging solutions using Azure Monitor, Log Analytics, and Application Insights. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job: Focus - Focus your full attention by carefully listening to and observing client or member. Connect - Consistently be friendly and approachable. Demonstrate your care. Understand - Listen empathetically and ask questions (70%/30% rule). Counsel - Recommend solutions based on your member’s needs and objectives. Advance - Ensure that member’s expectations were exceeded. Verify necessary follow-up actions. JOB QUALIFICATIONS EDUCATION Bachelor's degree in Computer Science, Information Technology, or related field EXPERIENCE 10+ years IT experience preferably in Application Programming, IT Operations, systems administration, or related areas 5+ years of experience in DevOps or related field Experience building CICD pipelines in MS Azure using Azure ADO, Pipelines, and Pipeline as code Experience with containerization and infrastructure as code Experience with scripting using Azure CLI and Powershell Experience with security scanning tools for vulnerability scanning, static code analysis, DAST, secrets management, and configuration management Familiarity with Test Automation tools for quality stage gates KNOWLEDGE, SKILLS & ABILITIES Strong understanding of microservices architecture and deployment Excellent problem-solving and analytical skills Strong communication and collaboration skills DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 4 weeks
VP, Mortgage Fulfillment
VyStar Credit Union - Jacksonville, FL 32202
At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement-available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. VP, Mortgage Fulfillment ACCOUNTABILITY STATEMENT The Vice President of Mortgage Fulfillment oversees all aspects of real estate loan operations at VyStar Credit Union, encompassing processing, underwriting, closing, and fulfillment activities. This position leads the mortgage underwriting team, manages the disclosure process, and ensures regulatory compliance. Key responsibilities include mentoring and guiding staff, establishing performance objectives, and upholding high standards for member service. The role also coordinates file flow throughout the mortgage process, consistently reviews and enhances operational procedures, and guarantees exceptional service delivery in accordance with both policy and legal requirements. This role is accountable for managing the efficient movement of files within mortgage fulfillment functions. The incumbent is responsible for ensuring members experience a quality lending process, in full alignment with VyStar’s mortgage policies, procedures, and practices. A strong focus on member experience is essential, which involves ongoing assessment of the mortgage process and implementing improvements as needed to deliver superior service. Additionally, the role entails recruiting, developing, coaching, and evaluating team members to maintain exemplary service while adhering to the Credit Union’s policies, procedures, and applicable regulations. The incumbent must possess a comprehensive understanding of all relevant mortgage loan products and demonstrate proficiency in areas such as processing, underwriting, quality control, proper documentation, and associated procedures. Familiarity with standard mortgage offerings including Conforming, Jumbo, Adjustable-Rate Mortgages (ARMs), VA, FHA, Home Equity Loans (HELOAN), Home Equity Lines of Credit (HELOC), Construction and Renovation loans, Proprietary products, Non-Owner Occupied, and Condo lending is required. Ongoing knowledge of current mortgage laws, regulations, and Secondary Market (FNMA/FHLMC) requirements, including quality assurance and documentation standards, is essential for success in this role. ESSENTIAL RESPONSIBILITIES: Provide daily leadership, management, and support for the mortgage fulfillment function by overseeing and motivating teams, setting and achieving strategic goals, and driving key initiatives. Manage all aspects related to mortgage processing, underwriting, and closing staff, ensuring alignment with VyStar Credit Union policies and procedures, secondary market guidelines, and applicable state and federal regulations. Oversee pipeline conversion from initial consumer engagement through closing, maintaining direct accountability for outcomes. Lead daily operations including pipeline flow, elimination of bottlenecks, escalation management, and quality control. Design and continuously improve fulfillment workflows to efficiently process high transaction volumes with speed, consistency, and regulatory compliance. Define and maintain dashboards that offer real-time insights into conversion rates, cycle times, capacity, and consumer satisfaction. Ensure a positive member/borrower experience throughout the pipeline, emphasizing clear communication, predictability, and trust. Utilize specialized knowledge in residential lending to guide complex and atypical transactions successfully. Provide guidance, oversight, and development to leadership teams, ensuring adherence to departmental goals and contributing to the overall success of Real Estate Lending and VyStar. Direct staff in proper application of procedures and policies to deliver quality member experience. Monitor service level agreements and production deadlines to guarantee timely mortgage fulfillment. Analyze financial conditions and risks of financing requests per VyStar policies, procedures, and prevailing economic and industry trends. Continuously monitor industry developments and pursue innovative strategies to maintain VyStar’s competitive position. Ensure comprehensive training is provided for all team members to achieve compliance with federal, state, and organizational standards. Promote productivity, confidentiality, and security controls, offering excellent service and effective response to member requests. Review and advise on exceptional or extraordinary transactions and assist staff in providing services beyond established protocols. Resolve or escalate member issues to ensure effective resolution and investigate complaints to provide mutually beneficial solutions. Oversee active pipeline management to meet timing targets, enhance member experience, and mitigate reputational risk by reducing portfolio runoff. Guide managers across Mortgage Underwriting, Processing, and Closing in establishing expectations for work assignments and service delivery. Review quality control reports, recommend enhancements or training for improvement areas, and ensure implementation of necessary changes. Oversee staffing within the mortgage fulfillment department, ensuring proper training, performance evaluations, counseling, and documentation of personnel actions. Develop, recommend, and manage departmental budgets for cost-efficient operation; monitor expenses accordingly. Ensure accurate completion, forwarding, and retention of all records as required. Collaborate with peers across Real Estate Lending, VyStar, and with members to resolve issues, demonstrating professionalism and initiative as a strong team player. Track and report emerging trends, issues, and opportunities to the SVP, Real Estate Lending. Develop and administer ongoing training programs in coordination with internal stakeholders. Foster positive relationships with Mortgage Origination (Sales) partners and other Real Estate Lending departments. Uphold VyStar core values and Code of Ethics, consistently modeling ethical behavior. Demonstrate VyStar Excellence when serving members, employees, and third-party vendors. Understand and work proactively toward both mortgage department and broader Credit Union goals. Identify and recommend process improvements to Real Estate Lending Management to enhance quality, service, and efficiency. Perform additional duties as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance. Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job: Focus - Focus your full attention by carefully listening to and observing client or member. Connect - Consistently be friendly and approachable. Demonstrate your care. Understand - Listen empathetically and ask questions (70%/30% rule). Counsel - Recommend solutions based on your member’s needs and objectives. Advance - Ensure that member’s expectations were exceeded. Verify necessary follow-up actions. JUDGMENT The incumbent is expected to take independent action to ensure that satisfactory services are provided to members. Immediate decisions are routinely made for exceptional handling of members’ requests for services. Judgment is required in anticipating Mortgage Fulfillment team requirements to develop the annual budget which includes staffing and salary levels as well as facility and equipment needs. Judgments are made on loans within authority. The Vice President at times determines handling of large or unusual transactions and must use discretion and judgment in advising member in financial matters. EFFECT OF ERROR Errors in judgment can have a significant impact to the Credit Union. Poor planning and use of resources could result in increased operating costs and deficiencies in member services, both actual and perceived. Failure to properly train and educate staff could result in not only ineffective operations, but also in violation of regulations and could possibly subject the credit union to class action or individual lawsuit. In addition, it could impact employee morale and the ability to provide members with quality service. Failure to handle or improper handling of staff grievances could result in claims of unfair labor practices and subject the credit union to time consuming investigations and expensive legal actions. Errors would be difficult to detect in most instances and are likely to cause irreparable damage. Errors would cause damage to the professional image of VyStar as perceived by members, businesses and the community and could result in loss of deposits or income producing business if members are dissatisfied with services. Errors could subject VyStar to fines for non-compliance with regulations or secondary market. If errors were not corrected in a timely manner VyStar’s seller/servicer ID for secondary market transactions could be revoked, thus suspending all loan sales to FNMA/FHLMC and could result in substantial losses of revenues. PUBLIC RELATIONS The incumbent has daily personal contact with members and with employees directly supervised. The VP, Mortgage Fulfillment is responsible to maintain harmonious relationships between the Real Estate Lending Department and other VyStar staff, members, vendors, service bureaus, officials, government agencies, servicing banks, and other businesses or persons which may have contact with the incumbent, or the real estate lending team members. JOB QUALIFICATIONS EDUCATION High School Diploma or GED is required. Bachelor’s Degree is preferred. CERTIFICATIONS The employee must meet and maintain all the requirements as a registered mortgage loan originator employed by a federally regulated Institution with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee must comply with all provisions of the Act as defined in the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act) and credit union S.A.F.E. Act Procedures. EXPERIENCE A minimum of ten years’ experience is required in the financial industry with at least five of those years specifically in a management position within the mortgage lending industry. KNOWLEDGE, SKILLS & ABILITIES The successful candidate for this job must have excellent leadership and communication skills for developing their team. Incumbent should have the ability to interface effectively with members, realtors, builders, and potential clients to ensure smooth workflow and provide efficient service to members while staying abreast of changing policies and procedures. Continuing education via local conferences and workshops and membership in affiliated builder associations should be established as time and resources allow for updates on federal regulations and secondary market requirements. Excellent interpersonal, communication, analytical and organizational skills combined with the ability to condense technical subject matter into clear and effective communications to the SVP of Real Estate Lending. Strong attention to detail Deep understanding of mortgage operations, compliance, secondary markets, and compensation structures. Ability to create, compose and edit written materials. Demonstrate sound judgment and decision making. Ability to effectively interact and communicate verbally and in written form. Ability to handle multiple priorities at one time. DISCLAIMERS AND WORK ENVIRONMENT Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management. The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects. VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union. No placement fee will be paid if a candidate is hired as a result of the referral, or through other means. Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members. Thank you again for your interest in this position! VyStar Credit Union Human Resources
Posted 4 weeks
Life Services Financial Solutions Advisor (Series 7 & 66 required) – Jacksonville, FL
Bank of America - Jacksonville, FL 32256
Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! The Life Services team is focused on guiding beneficiaries through making informed financial decisions when inheriting assets. By developing a relationship with the client, Financial Solutions Advisors can engage clients in goals-based conversations that provide education on inheriting assets while delivering solutions that lead to a promising financial future. The National Financial Solutions Advisors (FSAs) help clients and prospective clients with financial needs and goals that are most important to them. Our Financial Solutions Advisors, collaborate with clients daily to provide service and advice to our existing U.S. clients via a phone-based platform. With each connection, FSAs provide care to individuals by identifying broader product and service solutions that meet their investment and savings needs. Financial Solutions Advisors demonstrate knowledge of investments and financial markets by applying key principles appropriately. The FSAs will align the Bank of America and Merrill offering model and collaborate with business partners when appropriate for a client. Additionally, the FSA will set clear expectations when establishing a new relationship to create a smooth and streamlined experience. Responsible for the end-to-end client experience, managing and providing financial advice to an assigned group of clients, enhancing client care, retention, and deepening Own management of client issues, research, and communication of resolution Demonstrate expert knowledge of internal and regulatory policies, procedures, and processes Required Qualifications: Series 7, and 66 or equivalent (required) Minimum of 1-2+ years financial advisory or investment experience in the financial service industry and/or a sales environment where goals were met or exceeded Passion for excellence and willingness to work to exceed client expectations by communicating effectively and confidently while engaging all clients. Ability to have, meaningful, consultative conversations with clients to uncover needs and help them towards achieving multiple life priorities and goals. Desired Qualifications: Strong computer skills with an ability to multitask in a fast-paced environment Bachelor's degree (business related discipline strongly preferred), or 1-2 years relevant work experience Enterprise Job Description: This job is responsible for providing comprehensive advice and customized solutions to clients to help them achieve their financial goals. Key responsibilities include triaging client leads, making referrals to business partners based on client needs and asset thresholds, meeting with clients to review financial and investment goals, building a financial plan, and recommending brokerage products. Job expectations include applying and expanding knowledge by completing required licenses and trainings. This position is subject to SAFE Act registration requirements. Pursuant to the SAFE Act requirements, all employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Since this position requires SAFE Act registration, employees are required to register and to submit to the required SAFE Act background check and registration process. Failure to obtain and/or maintain SAFE Act registration may result in disciplinary action up to and including termination. Responsibilities: Works with clients to plan their short and long-term financial goals by building a financial plan with brokerage products, including stocks, bonds, mutual funds, annuities, and banking and money managed solutions Recommends banking and investments strategies that align with client financial goals and needs Triages client requests and makes referrals to appropriate internal service providers based on client needs and asset thresholds Mitigates and controls risk as part of daily activities Identifies and engages potential new clients through referrals or financial center clientele Provides coaching and feedback to referral partners based on knowledge of client needs and potential product services recommended Skills: Account Management Advisory Client Experience Branding Customer and Client Focus Oral Communications Active Listening Attention to Detail Client Solutions Advisory Issue Management Pipeline Management Causation Analysis Client Management Policies, Procedures, and Guidelines Risk Management Written Communications Shift: 1st shift (United States of America) Hours Per Week: 40
Posted 4 weeks
Homewood Suites Jacksonville Deerwood Park – Complimentary AM Attendant
Aimbridge Hospitality - Jacksonville, FL 32216
As our Complimentary AM Attendant, you’ll be the morning mood-setter, making sure guests start their day with a smile and a satisfying meal. You’ll juggle tasks like a pro — keeping the dining area clean, stocked, and organized while prepping food and beverages with care. Whether you’re answering questions or serving up coffee, your attention to detail and warm hospitality will help create a breakfast experience worth waking up for. If you love multitasking, staying ahead of the game, and making mornings memorable, this role is your perfect blend. KEY SKILLS & RESPONSIBILITIES Warm Welcomes & Local Know-How: Be the friendly face guests remember! Greet with genuine warmth, answer questions about hotel amenities, breakfast options, and share insider tips on local attractions to make every stay unforgettable. Breakfast Brilliance & Beverage Crafting: Start the day right by preparing and providing delicious breakfast items. Keep food safety and cleanliness top-notch while delivering smiles with every plate. Organized & On Point: Maintain clean, well-stocked service areas that meet brand standards. Keep the flow smooth by clearing tables quickly and refreshing buffet stations like a pro. Quick Thinking & Problem Solving: Anticipate guest needs and handle special requests or issues with calm confidence and creative solutions. Team Player Vibes: Jump in wherever needed—whether it’s dishwashing, restocking, or tidying up. Bring strong communication skills and a collaborative spirit to every shift. Stamina & Grace Under Pressure: Stay energized on your feet, lift and carry items (20–50 lbs.), and move with purpose throughout your shift. Keep cool and professional, even when things get busy. EDUCATION and EXPERIENCE High school diploma or equivalent preferred Prior experience in food & beverage or hospitality is a plus After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan PROPERTY INFORMATION: Encircled by pine trees in a quiet residential area, the hotel offers quick access to businesses, restaurants and St. John’s Town Center. Reach EverBank Field in 15 minutes for a Jaguars football game, and sink your toes in the sand at Jacksonville Beach within 20 minutes. JAX Airport is just 25 minutes away from our extended-stay hotel. We have a studio, one- or two-bedroom suite, all with a fully equipped kitchen and a separate living area with sofa sleeper. Start each day with a complimentary hot full breakfast, and join us for complimentary evening dinner and drinks Monday through Thursday. Our Jacksonville, FL hotel also has a full-service bar open 7 nights a week. Head to the lushly landscaped patio and get cozy by the firepit, or cook a meal on the barbecue grills. Our heated outdoor pool and fully equipped fitness center are great places to unwind after a long day. Stop by the 24-hour Suite Shop® convenience store for travel items, drinks and frozen meals. Our Deerwood Park Jacksonville hotel has 700 sq. ft. of stylish meeting space for 30-40 people.We also have a 24-hour business center. Application deadline for Colorado positions:
Posted 4 weeks
Senior Operations Infrastructure Lead, AI & Automation
SoFi - Jacksonville, FL
Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we're changing the way people think about and interact with personal finance. We're a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront. We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role: We are seeking a Senior Operations Infrastructure Lead, AI & Automation to scale and modernize the enterprise case management and workflow systems that power high-volume, risk-sensitive Operations functions including Fraud and Disputes platforms. Reporting to the Senior Operations Infrastructure Manager, this role owns the configuration, optimization, and intelligent automation of enterprise SaaS and case management platforms used by Operations teams. You will design scalable workflows, operationalize AI-enabled capabilities, and partner closely with Product, Engineering, Project/Program Management, Data, and external vendors to ensure systems evolve in step with business growth. This is a hands-on, technically strong role focused on workflow architecture, automation strategy, and integration enablement. We are looking for someone who is proactive, decisive, and comfortable leading complex initiatives across teams. What You'll Do: Workflow Architecture & Platform Optimization Design and configure scalable workflows, queues, routing logic, automation triggers, and case management processes within enterprise platforms. Translate business requirements into structured, maintainable system configurations. Identify operational inefficiencies and aggressively drive system-based solutions to improve throughput, accuracy, and scalability. Modernize legacy processes and reduce technical debt across the Operations ecosystem. Maintain clear functional specs documentation, configuration standards, and implementation playbooks. AI-Enabled Automation Configure and deploy AI-powered capabilities within operational systems, including case summarization, intelligent routing, risk signal surfacing, and decision-support workflows. Partner with Product, Engineering, Data, and external vendors to integrate AI outputs into case management platforms. Ensure AI-enabled workflows are auditable, compliant, and aligned with risk controls. Monitor performance and continuously refine configurations to improve accuracy, usability, and business impact. Integrations & Technical Execution Partner with Engineering to support system integrations, API connections, and data flows between platforms. Participate in solution design sessions and ensure integration designs align with operational requirements. Lead validation, testing, and rollout of system enhancements. Troubleshoot and resolve complex configuration, automation, and workflow issues. Independently lead multi-team initiatives with meaningful business impact, driving progress and unblocking cross-functional dependencies. Governance, Risk & System Health Establish and maintain strong configuration governance, access controls, and change management practices. Define and monitor system health and automation performance metrics. Build reporting and dashboards to measure workflow effectiveness and shared business KPIs. Proactively identify risk exposure within system design and implement mitigation strategies. Simplify and standardize processes to reduce operational and technical complexity. What You Bring 10+ years of experience in enterprise applications, workflow configuration, systems administration, or operations technology. Strong hands-on experience configuring SaaS or case management platforms in high-volume operational environments. Experience implementing automation or AI-assisted capabilities within enterprise systems. Functional understanding of APIs, integrations, workflow orchestration, and data flows. Experience working in regulated risk-sensitive environments (e.g. fintech, financial services, fraud, disputes, AML) preferred. Strong technical judgment and ability to operate independently. Demonstrated ability to lead complex initiatives and influence cross-functional partners without direct authority. Clear, confident communication skills across technical and business audiences. Nice to have: Experience operationalizing LLM-powered or AI-driven features within SaaS platforms. Familiarity with fraud, disputes, or financial services case management systems. Basic scripting or technical background (not required, but helpful). Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate's experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email [email protected]. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.
Posted 4 weeks
Commercial Loan Portfolio Advisor
Progress Residential - Jacksonville, FL 32256
Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you! Position Summary: The Commercial Loan Portfolio Advisor is responsible for cultivating and maintaining on-going customer relationships within our Specialty Loan Division primarily focused on a Business Purpose Loan portfolio. Essential Duties and Responsibilities include the following: Effectively maintain a portfolio of Business Purpose Loans (BPL’s) by providing consistent and optimal support to our external and internal customers with inquiries and needs regarding loan servicing. Cultivate and maintain on-going customer relationships by providing an advisory role and approach towards every customer’s unique business needs. Receive inbound calls, make outbound calls, provide email and text support to clients, attorneys, business administration and other authorized parties on the account to achieve 100% customer satisfaction from daily servicing activities. Perform moderately complex administrative, transactional, operational and customer support tasks to include, but not limited to, analyzing and fulfilling requests, preparing and/or procuring documentation. Generate reports and analyze data to determine strategic initiatives needed to maximize customer satisfaction and results. Ensures compliance with company policies and procedures as well as achieving investor requirements. Leverage available resources and technologies to serve our clients with operational excellence and accuracy Achieve production goals (KPI’s- Key Performance Indicators) set by Management. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must possess 3-5 years of direct or related experience in each of the following: Working knowledge of Business Purpose Loans Extensive understanding of escrow, escrow analysis, payment histories, billing and 1098 statements Expansive knowledge related to cross collateralized servicing, partial lien release Comprehensive understanding of property preservation, i.e. code violation resolve, hazard claim resolution Excellent attention to detail, strong analytical/resolution skills, and use of sound judgement Ability to multi-task, meet deadlines and stay organized Excellent verbal & written professional communication skills Ability to work in a team environment and independently Strong advisory skills via telephone, email, and other various platforms Competencies: To perform the job successfully, an individual should demonstrate the following: Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events. Business Ethics– Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values. Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method. Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service. Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines. Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Mathematical Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision. Ability to deal with problems involving a few concrete variables in standardized situations. Education/Experience: High school diploma or general education degree (GED) required. Associate/Bachelor’s degree preferred. Two to four years related experience and/or training required. Relationship management preferred with emphasis on excellent customer experience. Computer Skills: Working knowledge of and experience with Microsoft Office (Word, Excel, PowerPoint, One Drive and Outlook). Previous experience with MSP, Black Knight/LPS and Sagent preferred. Travel: Some travel may be required. Why Selene? Benefits Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes: Paid Time Off (PTO) Medical, Dental &Vision Employee Assistance Program Flexible Spending Account Health Savings Account Paid Holidays Company paid Life Insurance Matching 401(k) Plan The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs. Privacy Policy - Selene (seleneadvantage.com)
Posted 4 weeks
CSM, Strategic Accounts
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the Role The Director of Client Success/Primary Client Success Manager serves as the primary client-facing lead for FIS most strategic accounts. Acting as a strategic partner to clients and a bridge between internal teams and external stakeholders, this role is responsible for advocating for the client internally and representing a unified FIS externally. The DCS/PCSM drives client satisfaction, solution adoption, and overall value realization. By serving as a strategic partner, the DCS/PCSM ensures clients realize the full value of their investment, fosters long-term relationships, and aligns FIS solutions with business goals all while supporting the broader mission of client advocacy and partnership. About the team: The Client Success Manager is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to use their market and product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from our products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities. What you will be doing: Client Point of Contact: Acts as the primary liaison for high-value clients, ensuring seamless communication, resolution of concerns for their product area, and strategic alignment between FIS and the client Strategic Planning: Owns and develops detailed, tailored plans for client success, retention, and expansion opportunities to ensure Client Success Plans are accurate and up to date Value Realization: Ensures FIS is delivering the stated business objectives and client is achieving desired ROI Team Coordination: Ensures alignment across internal teams by facilitating collaboration and maintaining a united front during client engagements Client Engagements: Leads weekly client check-ins, monthly performance reviews, and partners on strategic discussions including but not limited to product adoption, expansion opportunities, and other commercial endeavors Commercial Partnership: Collaborates with sales teams to strengthen renewal strategies and identify expansion opportunities Contractual Visibility: Understands contractual obligations with regard to resources, roles and responsibilities Account Performance: is an expert on that client’s impact to FIS financial performance which includes but is not limited to revenue visibility, sales performance, renewal transactions, credits and SLAs Client Advocacy: Represent the client’s voice internally, ensuring their needs and concerns are addressed as well as managing various escalations Client Health Monitoring: Understands overall client health to proactively identify risks and opportunities. Reporting & Documentation: Maintain accurate and timely documentation in various systems to support reporting and leadership visibility What you will need: 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles Bachelor’s degree; relevant previous experience in financial technology services Ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations Knowledge of financial technology industry and products, including market trends, challenges, and opportunities Strong analytical skills, including experience with Tableau or similar software, and turning data into insights Strong communication/presentation skills and confidence in all levels of customer engagement/situations Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles What we offer you: A career at FIS is more than just a job. It’s the chance to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 4 weeks
CSM, Strategic Accounts
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the Role The Director of Client Success/Primary Client Success Manager serves as the primary client-facing lead for FIS most strategic accounts. Acting as a strategic partner to clients and a bridge between internal teams and external stakeholders, this role is responsible for advocating for the client internally and representing a unified FIS externally. The DCS/PCSM drives client satisfaction, solution adoption, and overall value realization. By serving as a strategic partner, the DCS/PCSM ensures clients realize the full value of their investment, fosters long-term relationships, and aligns FIS solutions with business goals all while supporting the broader mission of client advocacy and partnership. About the team: The Client Success Manager is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to use their market and product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from our products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities. What you will be doing: Client Point of Contact: Acts as the primary liaison for high-value clients, ensuring seamless communication, resolution of concerns for their product area, and strategic alignment between FIS and the client Strategic Planning: Owns and develops detailed, tailored plans for client success, retention, and expansion opportunities to ensure Client Success Plans are accurate and up to date Value Realization: Ensures FIS is delivering the stated business objectives and client is achieving desired ROI Team Coordination: Ensures alignment across internal teams by facilitating collaboration and maintaining a united front during client engagements Client Engagements: Leads weekly client check-ins, monthly performance reviews, and partners on strategic discussions including but not limited to product adoption, expansion opportunities, and other commercial endeavors Commercial Partnership: Collaborates with sales teams to strengthen renewal strategies and identify expansion opportunities Contractual Visibility: Understands contractual obligations with regard to resources, roles and responsibilities Account Performance: is an expert on that client’s impact to FIS financial performance which includes but is not limited to revenue visibility, sales performance, renewal transactions, credits and SLAs Client Advocacy: Represent the client’s voice internally, ensuring their needs and concerns are addressed as well as managing various escalations Client Health Monitoring: Understands overall client health to proactively identify risks and opportunities. Reporting & Documentation: Maintain accurate and timely documentation in various systems to support reporting and leadership visibility What you will need: 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles Bachelor’s degree; relevant previous experience in financial technology services Ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations Knowledge of financial technology industry and products, including market trends, challenges, and opportunities Strong analytical skills, including experience with Tableau or similar software, and turning data into insights Strong communication/presentation skills and confidence in all levels of customer engagement/situations Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles What we offer you: A career at FIS is more than just a job. It’s the chance to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $148,310-$249,160 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $0.00 - $999,999,999.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 4 weeks
Client Success Manager, Money Movement
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the role: The Client Success Manager (CSM) is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. By serving as a strategic partner, the CSM ensures clients realize the full value of their investment, fostering long-term relationships and aligning solution outcomes with business goals. About the team: The Client Success Manager is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to use their product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities. What you will be doing: Act as a subject matter expert in business-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities. Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact. Build strong relationships with clients, proactively engage across the lifecycle, and enable value realization Develop a deep understanding of clients’ business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption Proactively analyze client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback Capture, communicate, and bring forward expansion recommendations from customer insights to sellers Act as a liaison between product management and clients; partner with sales & professional services teams Participate in the renewal process and articulate the renewal value story to clients What you will need: 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles Familiarity with enterprise money movement (ACH, wire, instant payments) a plus Bachelor’s degree; relevant previous experience in financial technology services Ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations Knowledge of financial technology industry and products, including market trends, challenges, and opportunities Strong analytical skills, including experience with Tableau or similar software, and turning data into insights Strong communication/presentation skills and confidence in all levels of customer engagement/situations Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles What we offer you: A career at FIS is more than just a job. It’s the chance to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $106,8800-$179,430 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $0.00 - $999,999,999.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
Posted 4 weeks
Client Success Manager, Issuing
FIS - Jacksonville, FL 32202
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Job Description As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS? About the role: The Client Success Manager (CSM) is responsible for driving client satisfaction, solution adoption, and overall success for a specific solution. By serving as a strategic partner, the CSM ensures clients realize the full value of their investment, fostering long-term relationships and aligning solution outcomes with business goals. About the team: The Client Success Manager is part of the Client Success organization and orchestrates the post-sales experience for clients. Their priority is to use their product expertise to help clients achieve business goals, deliver measurable ROI through product adoption, and realize value from products. CSMs are also responsible for minimizing churn/compression risk and identifying expansion opportunities. What you will be doing: Act as a subject matter expert in business-specific domains, leading strategic conversations with senior stakeholders to identify partnership, growth, and expansion opportunities. Collaborate cross-functionally with product, sales, and support teams to deliver tailored solutions that drive adoption, satisfaction, and measurable impact. Build strong relationships with clients, proactively engage across the lifecycle, and enable value realization Develop a deep understanding of clients’ business objectives and collaborate with clients to build a joint success plan with milestones and measurable KPIs to achieve desired outcomes through product adoption Proactively analyze client health and product usage data, and take necessary actions to mitigate risk, improve product adoption, deliver business value outcomes, and reduce churn Act as a strategic advisor, bringing forward expansion opportunities and insights to sellers, and influencing product roadmaps based on client feedback Capture, communicate, and bring forward expansion recommendations from customer insights to sellers Act as a liaison between product management and clients; partner with sales & professional services teams Participate in the renewal process and articulate the renewal value story to clients What you will need: 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles Familiarity with card issuing (debit/credit processing, card fraud) a plus Bachelor’s degree; relevant previous experience in financial technology services Ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations Knowledge of financial technology industry and products, including market trends, challenges, and opportunities Strong analytical skills, including experience with Tableau or similar software, and turning data into insights Strong communication/presentation skills and confidence in all levels of customer engagement/situations Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles What we offer you: A career at FIS is more than just a job. It’s the chance to shape the future of fintech. At FIS, we offer you: A voice in the future of fintech Always-on learning and development Collaborative work environment Opportunities to give back Competitive salary and benefits FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $90,640-152,260 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $0.00 - $999,999,999.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass