Job Results
Financial Services
Posted 4 weeks
Accounts Payable Specialist
FANATICS COLLECTIBLES - Jacksonville, FL
About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About the Team Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators. Role Summary The Accounts Payable Specialist is responsible for delivering guidance and support to both internal and external customers to ensure compliance with Accounts Payable policies and procedures. This role promotes accuracy, timeliness, and service excellence while serving as a liaison between Accounts Payable, buyers, suppliers, and internal teams. The Specialist will address vendor and internal inquiries, reconcile vendor accounts, research and resolve discrepancies, and leverage AP reporting tools to provide effective resolutions. Responsibilities This hands-on role is ideal for a detail-oriented customer service professional. Responsibilities include, but are not limited to: Respond promptly and accurately to internal and vendor Accounts Payable inquiries. Reconcile vendor statements and resolve past due invoice issues. Prepare and maintain SOPs, training materials, and support documentation. Ensure compliance with internal controls and established policies. Support weekly payment runs and off-cycle disbursement activities, ensuring accuracy and timeliness. Assist with monthly and quarterly metric dashboard reporting. Support audit preparation and address inquiries from internal and external auditors. Contribute to process improvements, automation initiatives, and scaling of Accounts Payable operations. Perform additional administrative duties and special projects as assigned. Lead cross-functional discussions to resolve supplier payment issues and improve process alignment Support monthly and quarterly close activities, including journal entries, account reconciliations (including general ledger and intercompany), and internal reporting packages. Receive, review, and verify invoices for accuracy, proper authorization, and supporting documentation. Code invoices to the appropriate general ledger accounts, cost centers, and projects. Enter invoices into the ERP system and ensure timely approval and payment. Match invoices to purchase orders (PO) and receiving documentation as applicable. Qualifications High school diploma or the equivalent combination of education, training, and work experience Bachelor's degree in Accounting, Finance, or Business preferred. 2 years of relevant Accounts Payable and customer service experience. Proficiency in Excel and Microsoft Office required; experience with Oracle Fusion is a plus. Understanding of general accounting principles, with experience in GL and account reconciliations. Excellent organizational, analytical, and problem-solving skills with strong attention to detail. Strong written and verbal communication skills, with the ability to collaborate across all levels of the organization. Ensure your Fanatics job offer is legitimate and don't fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.
Posted 4 weeks
Site Manager
Whistle Express Car Wash - Jacksonville, FL 32223
The Site Manager serves as the primary leader responsible for overall performance, culture, and customer experience at our Take 5 and Whistle Express car wash locations. This role oversees all aspects of site operations, team leadership, safety, equipment reliability, sales performance, and community reputation. The Site Manager ensures the site delivers the high quality, efficient, and friendly experience our brand is known for. This position sets the tone, establishes expectations, and drives excellence—developing team members, solving operational challenges, and creating an environment where both employees and customers thrive. What You’ll Do Lead & Develop the Team As the senior on-site leader, you will: Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members Build and reinforce a positive, growth minded culture grounded in company values (Based on the expectation to build a positive, growth minded culture) Conduct ongoing development conversations and ensure readiness of future leaders Ensure all staff follow safety, customer service, and operational standards consistently Deliver an Exceptional Customer Experience Champion a welcoming, service-oriented environment where every customer feels valued Resolve escalated concerns and coach the team on best-in-class customer engagement Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers Oversee Site Operations & Equipment Performance Own all daily operational workflow and ensure efficiency, accuracy, and safety Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support Ensure the site consistently meets company standards for quality, cleanliness, and throughput Analyze operational metrics and implement improvements to increase performance and reduce downtime Drive Sales, Profitability & Business Results Set and manage site-level sales, membership, labor, and operational targets Lead sales initiatives, promotions, and team‑wide upselling behaviors Monitor KPIs and adjust staffing, processes, or workflow to achieve results Manage site expenses, inventory, and cost controls Ensure Safety, Compliance & Brand Standards Enforce all health, safety, and environmental protocols Ensure adherence to company policies, operating procedures, and quality standards Address risks, incidents, or equipment failures promptly and effectively Conduct regular audits and site inspections to ensure consistency and compliance Qualifications Required Strong customer service mindset and excellent communication skills Demonstrated leadership, teambuilding, and performance management abilities Ability to operate effectively in a fast paced, hands-on outdoor environment Strong problem-solving and decision-making skills Reliable, self-motivated, organized, and capable of independently running all aspects of site operations (Expanded from reliability and eagerness to learn) Flexible schedule, including weekends and holidays Ability to stand for long periods and perform light physical tasks Preferred (but not required!) Previous site management or multi‑team leadership experience Experience in retail, service, hospitality, or other customer facing roles Mechanical aptitude for overseeing equipment checks and maintenance Experience with sales-driven environments or membership programs If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.
Posted 4 weeks
Operations Team Lead
FCT - Jacksonville, FL 32256
Who We Are ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. What We Do The Operations Team Lead supports the daily operations of the Sr. Collections team (also known as Single Point of Contact- SPOC) by providing hands-on leadership, subject matter expertise, and operational oversight. This role serves as the primary escalation point for complex loss mitigation and delinquency scenarios while guiding team performance, workflow, and quality. In addition to performing escalated loss mitigation activities, the Operations Team Lead partners closely with leadership to ensure adherence to investor, regulatory, and company requirements. This position plays a critical role in coaching and developing Sr. Collections Specialists, driving operational consistency, and contributing to a high-performing, customer-focused loss mitigation environment. WHAT YOU'LL DO Lead daily SPOC team operations by monitoring queues, pipeline flow, and priorities to ensure service level agreements and performance objectives are met. Act as the escalation point for complex or sensitive borrower situations, including advanced delinquency resolutions, loss mitigation options, disputed accounts, bankruptcy-related matters, and regulatory or investor concerns. Perform inbound and outbound SPOC customer outreach on escalated accounts, modeling best practices in customer communication, negotiation, and compliance. Partner with leadership to monitor key performance indicators (KPIs), identify trends, and provide insights or recommendations to improve team outcomes and borrower experience. Support onboarding, training, coaching, and mentoring of new and existing Senior Collections Specialists, including side-by-side support and refresher training on systems, policies, and investor guidelines. Serve as a subject matter expert for SPOC processes, investor programs (FHA, VA, FNMA, FHLMC), and loss mitigation options such as forbearance, loan modification, short sale, and deed in lieu. Review account activity, documentation, and notes to ensure accuracy, completeness, and compliance with regulatory, investor, and company standards. Assist with workflow coordination, daily questions, and issue resolution during supervisor absences or peak volume periods. Contribute to process improvement initiatives, audits, special projects, and operational reviews as assigned. WHAT YOU'LL BRING High School diploma or equivalent required; some college preferred. Typically requires 5+ years of mortgage servicing experience, with strong emphasis on SPOC, loss mitigation, and advanced collections. Prior experience leading, coaching, mentoring, or acting as a senior resource within a collections or loss mitigation environment preferred. Knowledge, Skills, and Abilities (KSAs) Advanced understanding of SPOC operations, loss mitigation workflows, and collections best practices. Strong knowledge of investor guidelines and programs, including FHA, VA, FNMA, and FHLMC. Working knowledge of state and federal Fair Debt Collection laws, U.S. Bankruptcy Code, and applicable regulatory requirements. Demonstrated ability to handle complex borrower interactions with professionalism, empathy, and strong negotiation skills. Proven leadership, coaching, and mentoring abilities with a collaborative and team-focused approach. Strong analytical skills with the ability to interpret complex account scenarios and make sound recommendations. Excellent verbal and written communication skills with strong active listening and problem-solving capabilities. Exceptional time management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment. Strong attention to detail and commitment to maintaining accurate, compliant documentation. Proficient in Microsoft Office applications and mortgage servicing systems. Ability to communicate effectively and build relationships with team members and stakeholders at all levels of the organization. Working hours are 11:00am-8:00pm EST, Monday-Friday. Pay Range: $24.42 - $32.56 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location. What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Posted 4 weeks
Part Time Night Auditor Weekends
Comfort Inn and Suites Jacksonville/Orange Park, FL - Jacksonville, FL 32244
*Job Summary* We are seeking a dedicated and detail-oriented Part Time Night Auditor Overnight to join our team during weekends. The ideal candidate will play a crucial role in ensuring the smooth operation of our hotel during the night shift. This position involves performing night audits, managing front desk operations, and providing exceptional customer service to our guests. *Responsibilities* * Conduct nightly audits of financial transactions and ensure accuracy in reporting. * Manage front desk operations, including check-ins and check-outs, while maintaining a welcoming environment for guests. * Address guest inquiries and resolve any issues that may arise during the night shift. * Maintain accurate records of room availability and reservations. * Provide information about hotel services, local attractions, and assist with guest relations. * Operate multi-line phone systems efficiently and handle calls with professional phone etiquette. * Collaborate with other departments to ensure a seamless guest experience. *Skills* * Strong background in hospitality management or hotel management is preferred. * Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests. * Previous experience in night audit roles or similar positions within the hotel industry is highly desirable. * Excellent customer service skills with a focus on guest satisfaction. * Proficient in front desk operations and guest services, ensuring a positive experience for all visitors. * Familiarity with resort operations is beneficial. * Strong attention to detail and ability to work independently during night shifts. Join us as we strive to provide exceptional hospitality experiences for our guests! Job Type: Part-time Pay: $16.00 - $18.00 per hour Benefits: * Employee discount Work Location: In person
Posted 4 weeks
Senior HR Data & AI Analyst
RS&H - Jacksonville, FL 32256
The Opportunity: This position serves as a strategic advisor and subject matter expert in people analytics and Artificial Intelligence, driving data-informed decision-making across the Human Resources function. The role works closely with HR leadership and business stakeholders to deliver practical workforce insights, develop predictive and AI-powered models, and lead the integration of advanced analytics across the full employee lifecycle. This position is both strategic and hands-on, combining deep expertise in HR data analytics with a forward-leaning mandate to identify, pilot, and scale AI use cases that support talent acquisition, engagement, retention, manager effectiveness, and workforce planning. The role exercises significant latitude and independence in assignments and influences the adoption of data-driven and AI-enabled practices across HR and the business. Essential Functions Leads the development, implementation, and ongoing enhancement of people analytics, reporting, and predictive modeling solutions that support HR and business strategy. Designs and maintains executive dashboards, real-time KPIs, and scalable analytics frameworks that enable informed decision-making across all levels of the organization. Partners with HR leadership, HR business partners, recruiters, and business leaders to understand data needs, frame analytical questions, and translate complex findings into clear, business-relevant insights and recommendations. Collects, integrates, and analyzes HR data from multiple sources, including HCM systems, payroll, surveys, exit interviews, employment records, and external labor market data, to identify trends related to recruiting, engagement, turnover, compliance, and workforce effectiveness. Builds and maintains advanced analytics and predictive models to forecast workforce trends, attrition risk, talent demand, and skills gaps, leveraging statistical techniques and machine learning where appropriate. Develops sentiment analysis and NLP-based models to surface insights from employee feedback and engagement data. Ensures the accuracy, integrity, and consistency of HR data through the development and oversight of data quality controls, audits, and governance practices. Maintains documentation for data definitions, lineage, and quality standards to support a reliable analytics foundation. Collaborates with IT and HR systems teams to improve data architecture, analytics readiness, and integration of emerging AI and advanced analytics capabilities. Serves as the internal HR champion for responsible AI adoption, identifying and prioritizing AI use cases across HR domains, advocating for scalable solutions, and supporting education and change management efforts that build trust in AI-enabled tools while adhering to data privacy and ethical standards. Supports strategic HR initiatives, including workforce planning, organizational design, talent acquisition optimization, learning and development effectiveness, and succession planning through data-driven insights and scenario modeling. Trains and upskills HR and Health & Safety teams to advance analytics capabilities and foster a culture of data-informed decision-making. Performs all other duties as assigned. Minimum Qualifications Bachelor’s degree in Human Resources, Business, Data Science, Statistics, Information Systems, or a related field, or an equivalent combination of education and experience. Minimum of 7 years of experience in HR analytics, people analytics, or a related field, with demonstrated experience applying AI or machine learning tools to workforce or HR challenges. Advanced proficiency in Excel and the Microsoft Office Suite. Strong working knowledge of HR systems and data sources, including HCM, ATS, LMS, payroll, and survey platforms. Demonstrated ability to translate complex data and analytical insights into clear, actionable recommendations for executive and non-technical audiences. Proven ability to influence stakeholders, champion new technologies, and drive adoption through communication, education, and change management. Strong organizational, analytical, problem-solving, and prioritization skills, with the ability to manage multiple initiatives in a fast-paced environment. Excellent verbal and written communication skills, with the ability to build strong cross-functional relationships and serve as a trusted advisor. Preferred Qualifications Experience with UKG and/or ADP Lyric. HR professional certification (PHR, SPHR, SHRM-CP, SHRM-SCP). AI or data science certification (e.g., Microsoft Azure AI Fundamentals, Google Professional Data Engineer, or equivalent). Experience implementing or evaluating AI-enabled HR technologies or people analytics platforms. Experience with advanced workforce modeling and people analytics solutions. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Please view Equal Employment Opportunity Posters provided by OFCCP here. #LI-JG1 Please note: no agency representation or submissions will be recognized for this vacancy. Candidates should apply directly to this role to be considered. It is the responsibility of all third-party recruiting and employment agencies to know and adhere to our recruiting policy. The Company: Employee-owned, RS&H is one of the nation’s leading architecture, engineering, and consulting firms, with associates who work hard every day to create tomorrow together. We offer an exceptional journey from start to future. Our integrated teams translate experience into insight, turn challenges into opportunities, and build relationships that are as strong as the buildings and infrastructure we deliver together. We attribute our success to our unwavering commitment to our core values: integrity, accountability, curiosity, and teamwork.
Posted 4 weeks
Storage Assistant Manager – FL46 (PT)
Prime Storage Group - Bunnell, FL 32110
Overview: Prime Group Holdings, LLC is a vertically integrated private equity real estate firm specializing in self-storage and other alternative real estate asset classes. With $6.7 billion in assets under management, Prime Group is among the largest private owners and operators of self-storage properties globally, with a portfolio of 320+ self-storage assets across 28 U.S. states, three Canadian provinces, and the U.S. Virgin Islands, totaling 24+ million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including Prime Storage Fund III, the largest self-storage dedicated fund ever raised. Headquartered in Saratoga Springs, NY, Prime Group employs 700+ professionals and maintains a regional office in Jupiter, FL and Manhattan, NY along with investment originations offices in Denver, CO; Hackensack, NJ; Yorktown, VA; and Calgary, Alberta. The firm’s 21-person senior leadership team is supported by specialized teams across sourcing and acquisitions, asset and portfolio management, compliance and legal, property management, information technology, transactions and financing, marketing, accounting, training, and other core functions. Prime Group’s performance is rooted in a culture of respect, teamwork, ethical business practices, accountability, and persistence. The firm places significant value on the relationships it has built with customers, employees, investors, and stakeholders. PitchBook has recognized Prime Group as one of the top 10 real estate value-add fund managers in its 2023 Global Manager Performance Score League Tables. Position Overview Join us as a Assistant Manager at Prime Storage Group, where you'll be at the heart of our self-storage facilities! From renting units and trucks to selling merchandise, you'll dive into a dynamic role filled with customer interactions and property maintenance. As our frontline champion, you'll craft exceptional customer relationships and elevate your sales and service like never before! Responsibilities: Rent out self-storage units, parking spaces, and other related products Convert telephone and walk-in inquiries into rentals Maintain accounts receivables through the pursuit of collections, posting of payments, and processing Delivery of daily bank deposits accurately and timely Upsell moving products and assist in unit sizing decisions Greet customers promptly, enthusiastically and professionally Understand and sell the features and benefits of the property at all opportunities Resolve customer issues in a timely and effective manner Ensure that company standards of cleanliness and appearance are met Inspect the property, including performing lock checks Perform other duties as assigned Qualifications: 1-2 years of relevant work experience in a fast-paced, customer-facing environment High School Diploma or GED required Excellent interpersonal and communication skills, both in person and over the phone Ability to work effectively both independently and as part of a team Must be technically savvy with the ability to learn new applications and Point of Sale systems Proficiency in Microsoft products such as Outlook is required Must be physically able to perform routine maintenance duties daily such as walking the property to assess areas of need, maintaining cleanliness of bathrooms, office and hallways, weeding, operating power tools, changing light bulbs and other maintenance related duties Must be able to lift 50lbs Possession of a valid driver's license, insurance, and reliable transportation Availability for travel and flexibility to work at various locations Benefits: A healthy work/life balance; most of our facilities are closed by 6:00 pm and closed on Sundays Competitive pay and bonus opportunities Health, dental, life, vision, short-term disability and long-term disability insurance A 401(k) program with a company “matching” policy Paid time off and paid holidays Career advancement opportunities EQUAL OPPORTUNITY EMPLOYER STATEMENT Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. #LI-OnSite #PSG123 Pay Range: USD $18.00 - USD $20.00 /Hr.
Posted 4 weeks
Loan Processor
COMMUNITY STATE BANK - Starke, FL 32091
The Loan Processor supports multiple loan officers that specialize in anything from a simple unsecured loan to a complex commercial real estate loan, and everything in between. To help loan officers provide reliable, consistent service to the customers, the loan processor responds to a multitude of emails and phone calls, helps loan officers stay in compliance, and works well under pressure and deadlines. What you have already achieved: (Requirements) • 2+ years of experience in a lending atmosphere with specific knowledge of loan operations/servicing duties and a basic understanding of underwriting guidelines • Experience with data entry and Microsoft Office products, LaserPro LOS, Finastra Phoenix Core and ECM imaging • A precise attention to details • The motivation to learn and constantly improve skills, processes and tools • The people skills required to work with all different types of personalities from various backgrounds • Good judgment and the ability to keep information confidential • The ability to work with little to no supervision What you are great at: (Responsibilities) • Process an application and verify accuracy of information supplied • Prepare applicable disclosures depending on the loan type • Understand and be able to explain disclosures and loan process • Order credit report, flood determination, appraisal, survey and title insurance and environmental reports • Review appraisals and title insurance received for issues or concerns • Call insurance companies for insurance quotes or policies • Prepare loan closing documents and send to title company • Coordinate with attorneys to prepare loan documentation, ensure attorney has all necessary information to ensure best enforceability of loan and bank protection • Fund loan and disburse funds • Perform compliance check to ensure appropriate documentation, liens are perfected and file maintenance completed • Answer questions in a timely manner in-person, by phone, email, fax or mail. • Coordinate with loan officer, borrower, realtor and title company to schedule loan closings • Participate in weekly/monthly loan meetings • Assist with any other requests and projects assigned as needed What you are motivated by: • A fast pace. We’ve grown exponentially and new team members continue to join our DLP family. • A leadership team that trusts each other, communicates effectively, and is committed to helping team members grow, both personally and professionally. • Visionary, smart, and innovative Leadership. Ours is the kind of leadership you read about, hope to work with, and learn from. • A culture focused on developing and investing in team members - coaching, training, and supporting each other. We have a mantra of “Leaders made here” at DLP, focused on developing and growing leaders. Our Mission: DLP Bank - where Dream, Live, Prosper isn't just our name, it's our philosophy. Our commitment is to deliver a banking experience that helps you dream bigger, live better, and prosper more.
Posted 4 weeks
Front Desk Supervisor
Eye Center of St. Augustine - Saint Augustine, FL 32084
Company Overview: The Eye Center of St. Augustine is proud to be the oldest and largest state of the art eye care center in the area offering the convenience of an eye center, a surgery center, and an optical shop all under one roof. With satellite locations in World Golf Village, Palm Coast, and Palatka, our board-certified doctors provide premier best in class care to patients across Northeast Florida. Our ophthalmic surgeons, perform cataract, laser, and ophthalmic plastic surgery on site in our state-of-the-art Eye Surgery Center. We are also able to provide eye examinations for adults as well as children over the age of seven while offering a full-service optical shop at each of our locations. We are a fast growing, patient-centered, compassionate team! Position Summary: The Front Desk Supervisor is responsible for overseeing the daily administrative and operational functions of the front desk while maintaining an active, patient-facing role. This position coordinates front desk workflows to ensure efficient patient flow between administrative and clinical teams, accurate demographic and financial data collection, and exceptional patient care. The supervisor supports end-of-day processes, inventory and supply management, medical records requests, and compliance with healthcare regulations. Working closely with leadership and clinical teams, the Front Desk Supervisor fosters excellent patient experiences, maintains operational efficiency, and leads the front desk team in a fast-paced healthcare environment. Responsibilities: Coordinates administrative activities of front desk team Coordinates patient flow between front desk and clinical operations Oversees efficient and accurate demographic collections, audit team member activity for re-training and education opportunities. Oversees End of Day Closing process and Time of Service collections; troubleshoot daily cash reconciliation and posting issues Coordinates and submits orders for office supply needs Monitors and audits retail sales and product inventory Oversees and maintains facility compliance standards. Coordinates and ensures all medical records requests received from patient, medical office, or other entity are completed in a timely and efficient manner Coordinates & assign staffs scheduling for daily needs Oversees, monitors, and works the appointment rescheduling queue timely Monitors and completes the process for appointment recalls and reminders as set by the individual practice SOP. Oversees the training and onboarding of new front desk team members and associates Collaborates with human resources and office manager(s) on annual performance/merit reviews, performance growth/goals, and disciplinary actions for assigned team members. Leads daily huddle and regularly scheduled team meetings Contributes to doctor schedule template creation and updates All duties of a Front Desk Lead & Associate are maintained under the Supervisor title and expectations for completion remain the same. The Front Desk Supervisor is still responsible for working in a patient-facing capacity Greet patients warmly and verify appointment details. Collect necessary documentation including ID, Insurance Cards, referral forms, etc. Book, confirm, and reschedule appointments Verify insurance eligibility and benefit coverage for all in-office visits, procedures, and tests Collect co-payments and outstanding balances; calculate patient’s financial responsibility and communicate to patient; document in practice management system. Explain billing procedures Responsible for entering data in an accurate manner in practice management system as well as verify that existing information is accurate. Assist with preparation of patient charts prior to clinic as needed Answer phones and respond to inquiries Relay messages between patients and clinical staff Maintain protected health information in accordance with HIPPA/PHI guidelines Handle paperwork such as consent forms and HIPAA compliance Interacts with all internal and external customers in a caring and respectful manner. Accept deliveries of packages, mail, or other supplies from outside vendors Maintain a clean, organized, and welcoming reception area for all patients and visitors. Provide clear information about services, wait time, and policies Address patient concerns professionally and respectfully. Photocopy and fax records and forms according to established policies and procedures. Maintains patient confidentiality. Contributes to the team effort by completing additional tasks/projects as needed Qualifications: • High School Diploma or the equivalent years related experience required • Certified Patient Services Specialist (CPSS) certification required • Minimum of 2 year medical office experience • Nextech/ICP experience strongly preferred • Strong reliability with good attendance and punctuality. • Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level. Company Benefits: We offer a competitive benefits package to our employees: Medical Dental Vision 401k w/ Match HSA/FSA Telemedicine Generous PTO Package We also offer the following benefits for FREE: Employee Discounts and Perks Employee Assistance Program Group Life/AD&D Short Term Disability Insurance Long Term Disability Insurance EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #IND
Posted 4 weeks
Patient Care Coordinator
Deerwood Family eyecare - Jacksonville, FL 32256
Duties: - Serve as the primary point of contact for patients in a Optometry/medical setting. - Provide exceptional customer service and ensure patient satisfaction. - Schedule appointments and manage the appointment calendar. - Collect and verify patient information, including insurance details. - Assist with medical administrative support tasks, such as maintaining patient records and updating electronic health record systems like Epic. - Answer phone calls and respond to inquiries from patients, healthcare providers, and other staff members. - Follow HIPAA guidelines to maintain patient confidentiality and privacy. - Coordinate referrals to specialists or other healthcare facilities as needed. - Assist with billing and insurance claims processing. - Perform general office duties, such as filing, faxing, and scanning documents. Qualifications: - Previous experience as a medical receptionist or in a similar administrative role is preferred. - Strong organizational skills and attention to detail. - Excellent communication skills, both verbal and written. - Ability to multitask and prioritize tasks effectively in a fast-paced environment. - Familiarity with phone systems and ability to handle high call volumes. - Understanding of HIPAA regulations and commitment to maintaining patient privacy. Job Type: Full-time Pay: $15.00 - $18.00 per hour Benefits: * Flextime * On-the-job training Work Location: In person
Posted 4 weeks
Patient Access Representative II, Baptist Nassau
Baptist Health System, Inc. - Jacksonville, FL 32218
About Baptist Health Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital. Baptist Nassau is currently hiring for a Patient Access Rep II to join our Registration Department at our Baptist Nassau location here in the Jacksonville, FL area. Shift Details: Monday - Friday 8:30am-5pm This team consists of 28-30 team members during the day in a fast pace,always changing environment. The ED department consist of bedside and desk registration. The PASII is responsible for patient information intake and check-out and ensures proper insurance and payment of patients.The position is in a high-energy and pace environment. There are a number of professional development opportunities including coaching toward PASIII. As a Patient Access Rep II, you will be responsible for: Registering patients accurately and efficiently Utilizing multiple systems and interfaces Cross-Trained in order to work in multiple patient access areas Maintaining service excellence to patients and visitors for face-to-face and telephonic encounters Contributing to PAS Goals as defined annually Possessing a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO Maintaining a professional relationship with all clinical and non-clinical team members Articulating compliance documentation and ensure completion of required patient consent forms Maintaining patient privacy in accordance with HIPAA guidelines Patient Access Representative Experience: 1-2 years Customer Service Experience Required 1-2 years Insurance Experience Required 1-2 years Healthcare Experience Required This Patient Access Rep II will be located at Baptist Nassau . If you are interested in this opportunity, please apply now! Primary Location: Nassau - Main Building