Job Description: Swift Transportation Ocala, FL terminal is now hiring OTR drivers out of St. Augustine, FL. Driving OTR can take you coast-to-coast with a wide variety of load options and high earning potential. Top 25% of OTR drivers at the Ocala terminal average $1700 weekly Drivers can earn trip pay based on a calculation of dispatched miles that ranges from $.43 to $.58 cpm depending on route and verifiable experience Home monthly Weekly paychecks Over 30 terminals in 25 states Great benefits package Career growth New Fuel Network and Free Showers Guaranteed Pay Plus+ – Starting July 13, 2026, eligible OTR Company Drivers are guaranteed a minimum of $1,000 per week during their first 90 days of solo driving. Terms and conditions apply. Speak with a recruiter for complete program details. Hometime: Monthly Skills: Exceptional backing Responsibilities: Possible holiday work Job Requirements: Must be at least 21 years old and hold a valid Class A license. No DUI within 10 years if CDL-A holder, none within 5 years if Non CDL-A holder. No more than 1 on-road or DOT preventable loss in the last 2 years. No more than 3 preventable accidents in the last 2 years. No major preventable accidents in the last 5 years. No serious traffic violations in the past year. No more than 2 moving violations in the last 2 years. Must be able to pass a DOT physical and drug test. No drug related conviction in the last 5 years. No use of illegal drugs, positive/refused tests in the past 10 years with CDL-A/CLP. Wage Range: 0.43 - 0.58 per mile General Description of Benefits: Medical, Dental, Vision and Prescription Benefits for Employees and Family Basic and Supplemental Life Insurance and Accidental Death and Dismemberment Insurance Short-Term and Long-Term Disability Insurance, Accident Insurance, Hospital Indemnity, and Critical Illness Coverage Health Care & Dependent Daycare Flexible Spending Accounts 401k Retirement Plan with Employer Matching Contributions, Stock Purchase Plan, Education Benefits, Employee Assistance Program, Pet Insurance Wellness Program with Incentives Vacation Pay Starting at $800 After One Year of Service
Job Description: Swift Transportation Ocala, FL terminal is now hiring OTR drivers out of St. Augustine, FL. Driving OTR can take you coast-to-coast with a wide variety of load options and high earning potential. Top 25% of OTR drivers at the Ocala terminal average $1700 weekly Drivers can earn trip pay based on a calculation of dispatched miles that ranges from $.43 to $.58 cpm depending on route and verifiable experience Home monthly Weekly paychecks Over 30 terminals in 25 states Great benefits package Career growth New Fuel Network and Free Showers Guaranteed Pay Plus+ – Starting July 13, 2026, eligible OTR Company Drivers are guaranteed a minimum of $1,000 per week during their first 90 days of solo driving. Terms and conditions apply. Speak with a recruiter for complete program details. Hometime: Monthly Skills: Exceptional backing Responsibilities: Possible holiday work Job Requirements: Must be at least 21 years old and hold a valid Class A license. No DUI within 10 years if CDL-A holder, none within 5 years if Non CDL-A holder. No more than 1 on-road or DOT preventable loss in the last 2 years. No more than 3 preventable accidents in the last 2 years. No major preventable accidents in the last 5 years. No serious traffic violations in the past year. No more than 2 moving violations in the last 2 years. Must be able to pass a DOT physical and drug test. No drug related conviction in the last 5 years. No use of illegal drugs, positive/refused tests in the past 10 years with CDL-A/CLP. Wage Range: 0.43 - 0.58 per mile General Description of Benefits: Medical, Dental, Vision and Prescription Benefits for Employees and Family Basic and Supplemental Life Insurance and Accidental Death and Dismemberment Insurance Short-Term and Long-Term Disability Insurance, Accident Insurance, Hospital Indemnity, and Critical Illness Coverage Health Care & Dependent Daycare Flexible Spending Accounts 401k Retirement Plan with Employer Matching Contributions, Stock Purchase Plan, Education Benefits, Employee Assistance Program, Pet Insurance Wellness Program with Incentives Vacation Pay Starting at $800 After One Year of Service
Job Description: Swift Transportation Ocala, FL terminal is now hiring OTR drivers out of St. Augustine, FL. Driving OTR can take you coast-to-coast with a wide variety of load options and high earning potential. Top 25% of OTR drivers at the Ocala terminal average $1700 weekly Drivers can earn trip pay based on a calculation of dispatched miles that ranges from $.43 to $.58 cpm depending on route and verifiable experience Home monthly Weekly paychecks Over 30 terminals in 25 states Great benefits package Career growth New Fuel Network and Free Showers Guaranteed Pay Plus+ – Starting July 13, 2026, eligible OTR Company Drivers are guaranteed a minimum of $1,000 per week during their first 90 days of solo driving. Terms and conditions apply. Speak with a recruiter for complete program details. Hometime: Monthly Skills: Exceptional backing Responsibilities: Possible holiday work Job Requirements: Must be at least 21 years old and hold a valid Class A license. No DUI within 10 years if CDL-A holder, none within 5 years if Non CDL-A holder. No more than 1 on-road or DOT preventable loss in the last 2 years. No more than 3 preventable accidents in the last 2 years. No major preventable accidents in the last 5 years. No serious traffic violations in the past year. No more than 2 moving violations in the last 2 years. Must be able to pass a DOT physical and drug test. No drug related conviction in the last 5 years. No use of illegal drugs, positive/refused tests in the past 10 years with CDL-A/CLP. Wage Range: 0.43 - 0.58 per mile General Description of Benefits: Medical, Dental, Vision and Prescription Benefits for Employees and Family Basic and Supplemental Life Insurance and Accidental Death and Dismemberment Insurance Short-Term and Long-Term Disability Insurance, Accident Insurance, Hospital Indemnity, and Critical Illness Coverage Health Care & Dependent Daycare Flexible Spending Accounts 401k Retirement Plan with Employer Matching Contributions, Stock Purchase Plan, Education Benefits, Employee Assistance Program, Pet Insurance Wellness Program with Incentives Vacation Pay Starting at $800 After One Year of Service
Job Description: Swift Transportation Ocala, FL terminal is now hiring OTR drivers out of St. Augustine, FL. Driving OTR can take you coast-to-coast with a wide variety of load options and high earning potential. Top 25% of OTR drivers at the Ocala terminal average $1700 weekly Drivers can earn trip pay based on a calculation of dispatched miles that ranges from $.43 to $.58 cpm depending on route and verifiable experience Home monthly Weekly paychecks Over 30 terminals in 25 states Great benefits package Career growth New Fuel Network and Free Showers Guaranteed Pay Plus+ – Starting July 13, 2026, eligible OTR Company Drivers are guaranteed a minimum of $1,000 per week during their first 90 days of solo driving. Terms and conditions apply. Speak with a recruiter for complete program details. Hometime: Monthly Skills: Exceptional backing Responsibilities: Possible holiday work Job Requirements: Must be at least 21 years old and hold a valid Class A license. No DUI within 10 years if CDL-A holder, none within 5 years if Non CDL-A holder. No more than 1 on-road or DOT preventable loss in the last 2 years. No more than 3 preventable accidents in the last 2 years. No major preventable accidents in the last 5 years. No serious traffic violations in the past year. No more than 2 moving violations in the last 2 years. Must be able to pass a DOT physical and drug test. No drug related conviction in the last 5 years. No use of illegal drugs, positive/refused tests in the past 10 years with CDL-A/CLP. Wage Range: 0.43 - 0.58 per mile General Description of Benefits: Medical, Dental, Vision and Prescription Benefits for Employees and Family Basic and Supplemental Life Insurance and Accidental Death and Dismemberment Insurance Short-Term and Long-Term Disability Insurance, Accident Insurance, Hospital Indemnity, and Critical Illness Coverage Health Care & Dependent Daycare Flexible Spending Accounts 401k Retirement Plan with Employer Matching Contributions, Stock Purchase Plan, Education Benefits, Employee Assistance Program, Pet Insurance Wellness Program with Incentives Vacation Pay Starting at $800 After One Year of Service
Job Description: Swift Transportation Ocala, FL terminal is now hiring OTR drivers out of St. Augustine, FL. Driving OTR can take you coast-to-coast with a wide variety of load options and high earning potential. Top 25% of OTR drivers at the Ocala terminal average $1700 weekly Drivers can earn trip pay based on a calculation of dispatched miles that ranges from $.43 to $.58 cpm depending on route and verifiable experience Home monthly Weekly paychecks Over 30 terminals in 25 states Great benefits package Career growth New Fuel Network and Free Showers Guaranteed Pay Plus+ – Starting July 13, 2026, eligible OTR Company Drivers are guaranteed a minimum of $1,000 per week during their first 90 days of solo driving. Terms and conditions apply. Speak with a recruiter for complete program details. Hometime: Monthly Skills: Exceptional backing Responsibilities: Possible holiday work Job Requirements: Must be at least 21 years old and hold a valid Class A license. No DUI within 10 years if CDL-A holder, none within 5 years if Non CDL-A holder. No more than 1 on-road or DOT preventable loss in the last 2 years. No more than 3 preventable accidents in the last 2 years. No major preventable accidents in the last 5 years. No serious traffic violations in the past year. No more than 2 moving violations in the last 2 years. Must be able to pass a DOT physical and drug test. No drug related conviction in the last 5 years. No use of illegal drugs, positive/refused tests in the past 10 years with CDL-A/CLP. Wage Range: 0.43 - 0.58 per mile General Description of Benefits: Medical, Dental, Vision and Prescription Benefits for Employees and Family Basic and Supplemental Life Insurance and Accidental Death and Dismemberment Insurance Short-Term and Long-Term Disability Insurance, Accident Insurance, Hospital Indemnity, and Critical Illness Coverage Health Care & Dependent Daycare Flexible Spending Accounts 401k Retirement Plan with Employer Matching Contributions, Stock Purchase Plan, Education Benefits, Employee Assistance Program, Pet Insurance Wellness Program with Incentives Vacation Pay Starting at $800 After One Year of Service
Job Description: Swift Transportation Ocala, FL terminal is now hiring OTR drivers out of St. Augustine, FL. Driving OTR can take you coast-to-coast with a wide variety of load options and high earning potential. Top 25% of OTR drivers at the Ocala terminal average $1700 weekly Drivers can earn trip pay based on a calculation of dispatched miles that ranges from $.43 to $.58 cpm depending on route and verifiable experience Home monthly Weekly paychecks Over 30 terminals in 25 states Great benefits package Career growth New Fuel Network and Free Showers Guaranteed Pay Plus+ – Starting July 13, 2026, eligible OTR Company Drivers are guaranteed a minimum of $1,000 per week during their first 90 days of solo driving. Terms and conditions apply. Speak with a recruiter for complete program details. Hometime: Monthly Skills: Exceptional backing Responsibilities: Possible holiday work Job Requirements: Must be at least 21 years old and hold a valid Class A license. No DUI within 10 years if CDL-A holder, none within 5 years if Non CDL-A holder. No more than 1 on-road or DOT preventable loss in the last 2 years. No more than 3 preventable accidents in the last 2 years. No major preventable accidents in the last 5 years. No serious traffic violations in the past year. No more than 2 moving violations in the last 2 years. Must be able to pass a DOT physical and drug test. No drug related conviction in the last 5 years. No use of illegal drugs, positive/refused tests in the past 10 years with CDL-A/CLP. Wage Range: 0.43 - 0.58 per mile General Description of Benefits: Medical, Dental, Vision and Prescription Benefits for Employees and Family Basic and Supplemental Life Insurance and Accidental Death and Dismemberment Insurance Short-Term and Long-Term Disability Insurance, Accident Insurance, Hospital Indemnity, and Critical Illness Coverage Health Care & Dependent Daycare Flexible Spending Accounts 401k Retirement Plan with Employer Matching Contributions, Stock Purchase Plan, Education Benefits, Employee Assistance Program, Pet Insurance Wellness Program with Incentives Vacation Pay Starting at $800 After One Year of Service
Job Description: Swift Transportation Ocala, FL terminal is now hiring OTR drivers out of Jacksonville, FL. Driving OTR can take you coast-to-coast with a wide variety of load options and high earning potential. Top 25% of OTR drivers at the Ocala terminal average $1700 weekly Drivers can earn trip pay based on a calculation of dispatched miles that ranges from $.43 to $.58 cpm depending on route and verifiable experience Home monthly Weekly paychecks Over 30 terminals in 25 states Great benefits package Career growth New Fuel Network and Free Showers Guaranteed Pay Plus+ – Starting July 13, 2026, eligible OTR Company Drivers are guaranteed a minimum of $1,000 per week during their first 90 days of solo driving. Terms and conditions apply. Speak with a recruiter for complete program details. Hometime: Monthly Skills: Exceptional backing Responsibilities: Possible holiday work Job Requirements: Must be at least 21 years old and hold a valid Class A license. No DUI within 10 years if CDL-A holder, none within 5 years if Non CDL-A holder. No more than 1 on-road or DOT preventable loss in the last 2 years. No more than 3 preventable accidents in the last 2 years. No major preventable accidents in the last 5 years. No serious traffic violations in the past year. No more than 2 moving violations in the last 2 years. Must be able to pass a DOT physical and drug test. No drug related conviction in the last 5 years. No use of illegal drugs, positive/refused tests in the past 10 years with CDL-A/CLP. Wage Range: 0.43 - 0.58 per mile General Description of Benefits: Medical, Dental, Vision and Prescription Benefits for Employees and Family Basic and Supplemental Life Insurance and Accidental Death and Dismemberment Insurance Short-Term and Long-Term Disability Insurance, Accident Insurance, Hospital Indemnity, and Critical Illness Coverage Health Care & Dependent Daycare Flexible Spending Accounts 401k Retirement Plan with Employer Matching Contributions, Stock Purchase Plan, Education Benefits, Employee Assistance Program, Pet Insurance Wellness Program with Incentives Vacation Pay Starting at $800 After One Year of Service
*Overview* Join our dynamic team as a Mover/Packer and become a vital part of helping customers transition smoothly to their new spaces! This energetic role involves physically moving, packing, and organizing items with precision and care. You’ll be the driving force behind efficient loadings and unloadings, ensuring every move is handled safely and professionally. If you thrive in a fast-paced environment, enjoy heavy lifting, and take pride in delivering excellent customer service, this position is perfect for you! We are committed to providing paid opportunities that value your effort and dedication. *Responsibilities* * Safely load and unload furniture, boxes, and equipment using appropriate manual handling techniques and equipment such as pallet jacks or forklifts when certified * Pack items securely for transport, ensuring protection against damage during transit * Assist with moving furniture and belongings within homes or commercial spaces with care and efficiency * Operate various vehicles including box trucks or courier vans, adhering to all traffic laws and safety protocols during route driving * Load and unload trucks, ensuring accurate inventory management and proper placement of items * Maintain a clean and organized workspace, both on-site and within vehicles, to promote safety and efficiency * Support team members with heavy lifting tasks, manual transmissions, or forklift operation as needed *Skills* * Strong physical stamina with the ability to lift heavy objects repeatedly throughout the day * Excellent customer service skills to communicate professionally with clients during moves * Previous warehouse experience or moving background preferred * Valid driving license with experience in commercial driving or courier services; familiarity with route driving essential * Experience operating equipment such as forklifts or pallet jacks is a plus; certification preferred but not required * Knowledge of manual transmission vehicles and safe driving practices for box trucks or similar vehicles * Ability to follow safety procedures diligently while load & unload tasks are performed Ready to energize your career by helping people move forward? Join us today to be part of a dedicated team that values hard work, safety, and exceptional service! *Have to be willing to work weekends! Pay: $17.00 - $20.00 per hour Benefits: * Flexible schedule * Paid training People with a criminal record are encouraged to apply Application Question(s): * How many days a week are you willing to work ? * Are you willing to start the next day ? * Do you own a working vehicle ? Work Location: In person
Work Location: Jacksonville, Florida, United States of America Hours: 40 Pay Details: $91,000 - $136,240 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line of Business: Financial Crimes & Fraud Mgmt Job Description: The Manager, KYC leads and develops a team of professionals who provide oversight, expert regulatory guidance to specialized domains of TD's KYC programs. This role provides specialized project support or services. This role oversees the timely execution of client due diligence reviews using a risk-based approach to align with policy and regulatory requirements. Depth & Scope: Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required Manages a team of production teams to perform job functions in line with policies, standards, procedures, and job aids Ensures that personal and teamwork products are fit for purpose and audit/regulator ready Suggests process improvements to drive better results from efficiency, accuracy, or quality of work product Leads initiatives to help bring these improvements to fruition Works with senior management on highly complex, confidential, or high visibility projects Suggests process improvements to drive better results from efficiency, accuracy, or quality of work product Leads initiatives to help bring these improvements to fruition. Works with senior management to ensure that special projects are brought to fruition Leads and manages a team of professionals and overall operation of a diverse group in an area of moderate risk, complexity, or scope Ensures an integrated approach with other business management areas, broader organization, and enterprise as appropriate Deep knowledge and understanding of businesses/technology, and organizational practices/disciplines Sound to advanced knowledge of external competition, industry and/or market trends in relation to own function/business Focuses on short to medium-term issues Education & Experience: Undergraduate Degree or equivalent professional work experience 3+ years of direct management experience in financial services or similar industries including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles for new joiners (or) 6+ years' direct management experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML Preferred Qualifications: At least 1 year of management experience Experience working in a KYC operations unit Experience working with line of business contacts Customer Accountabilities: Manages a team of KYC Ops professionals providing oversight and control related to client due diligence KYC Ops accountabilities and how this impacts the line of businesses Provides guidance, leadership, coaching and development to ensure operational results and professional/personal development objectives are achieved Works with executive team, senior business management/ partners to develop proactive strategies, tactics, and programs to effectively manage regulatory/compliance issues relating to KYC Ops Acts as key liaison with partners and external groups and provides KYC Ops subject matter expertise; partner, as necessary, effectively with key stakeholder groups such as Compliance, Legal, Audit, Risk Coaches to ensure functional/operational problems are handled appropriately, and participates in the negotiation and resolution of complex and/or escalated issues, where necessary Leads and develops KYC Ops frameworks, methodologies, procedures in coordination with management in line with TD’s AML Program Participates in/manages global regulatory examinations and external/internal audits with respect to request for information relating to KYC Ops and ensure this information for department executives are aware of the status and any issues that may arise Takes corrective action and recommends or implements changes to procedures, as required Manage the production of teams through metrics and data to ensure the operations of the team meet service level agreements while maintaining high quality work product Supports the development and maintenance of TD’s KYC Ops program, including assigning workflow to analysts, providing governance and support, and addressing and escalating issues to senior management Shareholder Accountabilities: Protects the interests of the organization – identifies and manages risks and ensures the prompt and thorough resolution of escalated non-standard, high-risk issues Actively assists in developing and overseeing implementation of function procedures Ensures respective programs/policies/practices are well managed, meets function needs, complies with internal/external requirements, and aligns with function priorities Consistently exercises discretion in managing correspondence, information, and all matters of confidentiality; escalates issues, where appropriate Works closely with management team to support the development of business plans, ensuring the optimal use of resources and leverage TD’s operating model to maximize efficiency, effectiveness, and scale Participates in responding to periodic exams/audits by regulatory bodies and Internal Audit, to determine level of compliance Integrates new systems and upgrades into function operations, as needed Manages day to day operations of the function and participates in KYC Ops-focused special projects, and other projects Responsible for updates and changes made to functional procedures and processes Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts Ensures employees are building and enhancing their KYC Ops knowledge and expertise; and employees assume responsibility in minimizing operational and regulatory risk by complying with Bank policy and Code of Conduct Monitor and communicates to Senior Management, the effectiveness of strategies, programs, and practices related to own area of expertise Sets the standards for operations and manageability across the function ensuring services are built from the ground up Proactively identifies key business opportunities, researches, and recommends enhancements/modifications, develops strategies to achieve recommendations Ensures department operates in compliance with applicable internal and external requirements Ensures appropriate reporting and escalation of issues based on risk profile Ensures employees are knowledgeable of and comply with Bank and industry codes of conduct Leads relationships with corporate and/or functions to ensure alignment with enterprise and/or regulatory requirements Leads or contributes to cross-functional/enterprise initiatives as an organizational or subject matter expert helping to identify risk/provide guidance for complex situations Coordinates and support team and business partner related activities, as necessary Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite Employee/Team Accountabilities: Responsible for management of the overall team providing both leadership and guidance Contributes to the development of FCRM functional strategic priorities within their operational area or field of specialty Develops annual and/or long-term plans for own area and influences plans well beyond area managed Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit Grows team expertise to align with FCRM/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered Leads and develops a high performing team of professional FCRM resources through talent acquisition, coaching/development, and recognition; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees Creates and fosters a cohesive team and promotes a positive work environment. Leads and follows up on action plans to improve employee experience Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner Manages employees in compliance with all human resources policies, procedures and guidelines of conduct Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams Supports an environment where the team freely escalates business challenges; facilitates change through positive reinforcement of milestones and successes Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives Establishes and fosters a cohesive team; promotes a fair and equitable environment that supports a diverse workforce and encourages the team to achieve common goals and objectives Acts as a brand ambassador for the function and the bank, both internally and/or externally Physical Requirements: Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel – Occasional International Travel – Never Performing sedentary work – Continuous Performing multiple tasks – Continuous Operating standard office equipment - Continuous Responding quickly to sounds – Occasional Sitting – Continuous Standing – Occasional Walking – Occasional Moving safely in confined spaces – Occasional Lifting/Carrying (under 25 lbs.) – Occasional Lifting/Carrying (over 25 lbs.) – Never Squatting – Occasional Bending – Occasional Kneeling – Never Crawling – Never Climbing – Never Reaching overhead – Never Reaching forward – Occasional Pushing – Never Pulling – Never Twisting – Never Concentrating for long periods of time – Continuous Applying common sense to deal with problems involving standardized situations – Continuous Reading, writing and comprehending instructions – Continuous Adding, subtracting, multiplying and dividing – Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. #LI-USOther Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at [email protected] . Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.
WHERE FRIENDLY TAKES FLIGHT – BECOME A CUSTOMER SERVICE AGENT LEAD TODAY! Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you! WHY WORK FOR PRIMEFLIGHT? Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility) We are committed to being a leading provider of commercial services within the aviation industry Our teams focus on maintaining a positive working environment and treating all team members with respect With more than 200 locations across the world, we offer opportunities for career progression SUMMARY OVERVIEW The Customer Service Agent Lead is responsible for supervising and leading a team of customer service agents to provide outstanding assistance to passengers and visitors. This leadership role involves ensuring smooth check-in and boarding processes, addressing passenger inquiries and concerns, and upholding compliance with airline policies and safety regulations. You will collaborate with various airport departments to optimize passenger services and contribute to maintaining a positive and efficient airport environment. Additionally, you will play a key role in training and developing customer service agents, monitoring performance, and fostering a culture of excellence in customer service delivery. RESPONSIBILITIES Supervise and lead a team of customer service agents, ensuring high-quality passenger service Train and mentor new agents in customer service protocols and airport procedures Coordinate staff schedules and assignments to ensure adequate coverage at all times Monitor team performance and provide constructive feedback to improve service quality Handle escalated customer issues and complaints with professionalism and tact Ensure team compliance with all airline and airport regulations and procedures Develop strategies to enhance customer satisfaction and streamline service operations Maintain up-to-date knowledge of flight schedules, gate information, and any changes in airport services Collaborate with other airport departments to resolve operational issues affecting customer service Oversee boarding processes, ensuring efficient and accurate handling of passengers Manage ticketing and reservation systems, processing changes and upgrades as necessary Conduct regular briefings and meetings with the team to share updates and discuss improvements Evaluate and recommend improvements in customer service tools and technologies Ensure proper documentation and record-keeping for all customer service transactions Foster a positive and inclusive work environment, promoting teamwork and employee engagement Exemplify PrimeFlight customer service and safety standards Perform any additional duties as assigned by management QUALIFICATIONS 18 years of age or older Must be legally authorized to work in the country of employment. Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable). Must hold a valid driver's license. Communicate effectively in English (reading, writing, speaking) 1 year as a Customer Service Agent Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices Effectively communicate with colleagues and clients, both in-person and through electronic means Pass a background check and drug screen Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE: Ability to lift up to 70 pounds Prolonged standing and walking in an indoor/outdoor environment as applicable May need to reach with arms and grasp with hands May need to push, pull May need to bend, stretch, squat, kneel Exposure to moderate and at times high noise levels Be able to hear and respond to the spoken voice and to audible alarms Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws. SMS/Text Communications By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.